City of Thunder Bay 2015 Annual Report - Drinking Water · - Willie Seifert . Chief Operator, Electrical - Steve Wakewich . Sewer Trouble Technicians - John Brunetti, Larry Margarit
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Transcript
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2 0 1 5
T a b l e o f C o n T e n T s Message from the Director 1
Quality Management System Policy 2
Who We Are 3
How Your Water is Treated 5
How Your Water is Delivered 7
Water Quality Highlights 2015 9
Operator Training and Certification 10
Our Commitment to Continual Improvement 11
Corrosion Control Program for Lead 13
Lead Frequently Asked Questions 15
Source Water Protection 16
Wise Water Use 17
EarthCare 18
Frequently Asked Questions 19
Contact Us 20
Treated Water to Distribution Summary 21
Ministry of the Environment and Climate Change Tables 22
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
message from the director
As the Director of the Environment Division ndash Water Authority I am pleased to present our 2015 Drinking Water Quality Annual Report confirming to you the continual delivery of high quality safe drinking water
This report details water quality results from Jan 1 to Dec 31 2015 in accordance with Ontario Drinking Water System Regulation (O Reg 17003) under the Safe Drinking Water Act 2002 It also contains information on the water treatment and delivery process You have the right to know what is in your drinking water and where it comes from
Every minute of every day water quality is monitored by certified operators and on-line instrumentation Our customers can have confidence in the quality of
the drinking water produced from the Bare Point Water Treatment Plant and delivered through the Cityrsquos water distribution system
It is our top priority to maintain a safe and sustainable supply of water providing for public health protection fire protection and support for the local economy ndash all contributing to Thunder Bayrsquos high quality of life
I invite you to contact us with questions you have about your drinking water In addition you are welcome to come tour the Bare Point Water Treatment Plant and discover firsthand the processes equipment and people committed to delivering safe and refreshing water from Lake Superior to your home
On behalf of the Environment Division we look forward to another year of continuous quality improvement in service to both visitors and residents in the City of Thunder Bay
Michelle Warywoda P Eng Director Environment Division
1
bull Operating and maintaining a safe clean continuous potable water supply to the citizens of Thunder Bay
bull Meeting or exceeding applicable legislative and regulatory requirements
bull Participating in studies relevant to drinking water
bull Participating in and encouraging water conservation initiatives
bull Implementing a Quality Management System consisting of policies standard operating procedures staff competency and emergency contingency and response planning
Quality Management System Policy The Environment Division ndash Water Authority on behalf of the Corporation of The City of Thunder Bay is committed to
2
The Environment Division ndash
Water Authority is dedicated to
the maintenance and continual
improvement of the Quality Management
System through the support and
participation of all affected employees
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
who we are
Infrastructure amp Operations General Manager - Kerri Marshall P Eng
Environment Division
Director - Michelle Warywoda PEng Chief Chemist - Jim Vukmanich MSc CChem Sustainability Coordinator - Sarah Kerton Brad Doff Curniss McGoldrick (Intern)
Water treatment
Superintendent Water Treatment Plant - Don Kmill Supervisor Maintenance - Larry Holm Supervisor Operations - Erin Marcella-Fui Chief Operator Operations - Craig Scali Chief Operator Maintenance - Lance Forsberg
SeWer amp Water maintenanCe
Supervisor - Gerald Luty Supervisor - Dave Warwick Equipment Operator II - Thomas Chesterman Dan Guarasci Jordan Cook Matthew Little James Raynard Lead Hand I - Richard Dawson Wayne Fraser Lead Hand II - Larry Banning Darrin Mohring Eric Sokk Greg Shaw
ContraCt ProjeCt ServiCeS
Supervisor - Andrew Pruys Equipment Operator I - Jeffrey Track Kris Blomquist Lead Hand I - Ron Zurkan (Construction) Kevin Wigmore (Meter Shop)
Executive Assistant - Paula Ojala
Planning amp Research Analyst - Dan Currie Process Engineers - Carl Goodwin MSc PEng Supervisor ndash Municipal Drinking Water Licensing Program - Tony Santos
Environmental Engineering TechniciansSmall System Operator - David L Sutton Gary Person Mike Bazdarick Ian Johnstone Janitor Handyman - Willie Seifert Chief Operator Electrical - Steve Wakewich
Sewer Trouble Technicians - John Brunetti Larry Margarit Skilled Sewer and Water Workers (Maintenance) - Brian Black Rob Coggin Mario Colistro Luc Connell Rick Erickson Angelo Falcigno Gary Garner Paul Kassa Steven Leisander James Rose Steve Scerba Dustin Seeley David Tremonti Niel Watts Alec Moffat Dan Lavoie Patricia Wilson Dan Labbe Brad Doran Joanne Hardy
Lead Hand II (Construction) - Mark Bevilacqua Journeyman Plumbers ndash Graham Robb Barry Gvora Joe Adcock Gary Gravelle
Training amp Quality Assurance Coordinators - Shelby Jaspers Terry Restoule Project Engineer - Tom McConnell PEng
Line Patrol - Dennis Charles Millwrights - George Etheridge Dave A Sutton Operators - Judith Petch Myron Holyk Dennis Belluz Mark Jurcic Dan Ward Devon Blair and Mark Antoniszyn Plant Electricians - Cosimo Crupi
Aaron Knibbs Emanuel Sposato Jason Presenger Turnkeys - Don Fenton John Kantyluk Utility Locator Technicians - Allan McCrae Utility Plumbers - Ernest Rollason Paul Fennell Water Distribution Technician - Michael Sacino
Skilled Sewer and Water Worker (Construction) - Bradley Salatino Craig Drabit Terry Tozer
3
4
Engineering Division
Central Support Division
Director - Kayla Dixon PEng MBA Supervisor Design amp Field Engineering - Cory Halvorsen Construction Inspector - John Coceancic Gary Crago Tom Dingwell Roman Myhal Field Technologist - Troy Golding Trevor Harris Kaarlo Viljanen
Intermediate Technologist I - Mitch Drabek Project Engineers - Rick Harms PEng Martin Heerema PEng Brian Newman PEng Mike Vogrig PEng Aaron Ward PEng Matt Miedema PEng Senior Technologist - John Piccinin Gail Willis
Survey Technologists - Lonny Bohonos Stuart Green Mike Precosky Mike Leveque Traffic Technician - Ryan Love Intermediate Technologist II - Cosmo Palermo Shawn Stephens
Manager - Charles Campbell Supervisor Administrative Support Services - Joanne Scerba Communications Officer ndash Kris Ketonen Supervisor Financial Services - Tina Lahtinen Accounting amp Administration Clerks -Tracey Dychko Elsa Elder Heidi Takalo Dispatchers - Christine Goshgarian Sandy
Holbrook Nelson Susan Oinonen Marilyn Towsley Peter Viita Cindy Woodbeck Administrative Assistant - Andrea Nadeau Clerk Steno III - Kristy Sunderland Bonnie Low Capital Project Analysts - Shari Dykeman Kathy Learning Information Services Specialist - Karen
Etelapaa Technology Management Specialist - Henry Connor
Staff at Bare Point
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
how your water is treated
LAkE TO LAkE APPrOACH FOr SAFE DrInkIng WATEr
STEP 1 Source Water Our drinking water starts with the worldrsquos largest source of fresh water Lake Superior The intake for the plant is located nearly 1 km from the shoreline and is positioned at a water depth of approximately 18 metres and rests approximately 9 metres above the lake bottom The depth of the intake protects it from debris entering from the bottom of the lake and from the water surface
STEP 2 Screening The raw water enters the plant through the intake Travelling screens remove debris and prevent particles from entering the plant The raw water is stored briefly in the wet well The screens are similar to common household window screens although they are made from stainless steel
STEP 3 Filtration The water is then pulled through the Zeeweed membrane filtration system using vacuum generated from pumps Hollow fibre ultra-filtration membranes use gentle suction to filter impurities from the water
5
STEP 4 Disinfection The clearwell is used for primary disinfection as described by the Ministry of the Environment and Climate Change Sodium hypochlorite is added to the water in the clearwell mixing chamber The clearwell uses a baffling system to allow the sodium hypochlorite to mix with the water This creates a long contact time or soaking time for the water to mix with the hypochlorite Contact time is a measurement of the concentration of the sodium hypochlorite multiplied by the time travelled in the clearwell
STEP 5 Storage The clean safe disinfected drinking water is then stored at the plant in two underground storage tanks to keep the water cool and fresh awaiting delivery to customersrsquo taps Each reservoir can hold over two million litres of water
STEP 6 Water Delivery Water is pumped from the storage reservoirs into the distribution system by high lift pumps Some of the water is delivered directly to customer taps and some is delivered to one of five storage reservoirs within the distribution system
STEP 7 Environmental Protection Wastewater from the membrane filtration process is piped to the Atlantic Avenue Water Pollution Control Plant for treatment before being returned clean to Lake Superior
6
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
61 HWY
OLI VER RD
DAWSON RD
11-17 HWY
JOHN ST R D
MA
PLEW
AR
D RD
AR TH UR S T W
CITY RD
GOVERN M ENT R D
ROSSLYN R D
THUNDER B
AY EXPRESSWAY
BROADWAY AVE
MOU NTA IN R D
HAZELW
OO
D D
R
BA LM
ORA
L ST
GO
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JOHN ST
DOG
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CH PPEWA RD
OD
DER
AVE
JAM
ES
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COPE
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GEN
RD
MEM
ORAL
E
ALGOMA ST N
ARUNDEL ST
AR TH UR S T E
JAMES ST N
WAL SH ST E
CENTRAL AVE
PAQ UET TE RD
MA IN ST
20TH
SI D
E R
D
EDW
A R
D S
T S
25TH
S D
E R
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NEEB
N G
AVE
HARBOUR EXPRESS WAY
WI LL IA M ST
V C TOR IA AVE E
WAL SH ST W
ISL A
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VIC
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S S
T N
STRATHCONA AVE
AN NORMAN ST
VALLEY ST SY
NDC
ATE
AVE
S
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S
MON TR EA L S T
BEVER LY ST
STRAND AVE
JUNOT AVE S
FR AN CI S S T E
TW IN
C T
Y C
R O
SSRO
A D
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RIVERDALE RD
PION EER D R
ISABEL T
MA
PLE
WA
R D
RD
11-17 HWY
25TH
SI D
E R
D
how your water is delivered
BA R E PO I NT WAT ER T R EAT M E N T PL A N T
HI LL
DA
LE R
D
SHU
NI A
H S
T
Ho d d e r Z o n e plusmndegshy
gt shy
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plusmndeg
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Z O N E 3 N Z O N E 2 A
Z O N E 2 N
Z O N E 1 N
LAKE SUPERIOR
gt
Z O N E 2 S Z O N E 1 S
gt
Ne e b i n g Z o n e
gt
Find your pressure zone and read on page eight how water is delivered to your area
7
From the plant to your tap
Thunder Bayrsquos water distribution system is divided into eight pressure zones (see map opposite page) High lift pumps move the treated water from the plant into the distribution system The water storage facilities and pumping stations regulate water pressure within the distribution system
Water can be redirected through the distribution system when needed The system is made up of the following components
Standpipe ndash Above-ground water storage facility providing pressure by water column height
Reservoir ndash Large volume in-ground water storage facility
Pumping Station ndash Pumps water from one zone into another zone and can be used to increase water pressure to an area
Water Pressure Zone ndash Areas where a minimum and maximum water pressure can be expected in water distribution system
Zone 1n The reservoirs at the Bare Point Water Treatment Plant store water for this zone and pump it into this area as needed The Duke Street reservoir also provides water storage for this zone
Hodder Zone The Hodder Standpipe stores water for this zone Water is pumped from the Bare Point Water Treatment Plant to the Hodder Pumping Station This station supplies water to the Standpipe as needed
Zone 2A The Duke Street reservoir stores water for this zone It was added to increase and maintain water pressure for this area
Zone 2n The McIntyre reservoir stores water for this zone Water is pumped from the Bare Point Water Treatment Plant through the Chamberlain Pumping Station to this zone In 2015 approximately 100 homes and businesses in the Oliver Road at Thunder Bay Expressway area were converted from pressure zone 1n to pressure zone 2n resulting in increased water pressure for the affected properties
Zone 3n The Hazelwood Standpipe stores water for this zone Water is pumped from the Bare Point Water Treatment Plant through the Chamberlain Pumping Station to the McIntyre reservoir The McIntyre Pumping Station supplies water to the Hazelwood Standpipe
Zone 1S The rockcliff reservoir stores water for this zone Water is pumped from the Bare Point Water Treatment Plant through the Vickers and James Street Pumping Stations filling the rockcliff reservoir and supplying water to the area
Zone 2S Water is pumped from the Broadway Avenue Pumping Station to this zone Water is drawn from the Zone 1S water distribution system which includes the rockcliff reservoir
neebing Zone Water is drawn into this zone from the Zone 2S distribution system The neebing Booster Pumping Station increases water pressure for this zone
8
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
w ater qualit y highlight s 2 015
operational Parameters
Units Range of Results
Drinking Water Quality
standard objective
frequency of Tests
What Does this Measure
Alkalinity - Total as CaCO3
mgL 15 - 40 30 - 500 Monthly The capability of water to neutralize acid
Dissolved Organic Carbon mgL 0 3 6 - 2 1 5 Quar terly
residual organic matter after travelling through the membrane filters
Free chlorine residual mgL 1 2 9 shy 1 5 4 gt005 77 per week The amount of chlorine
remaining in finished water
Hardness - CaCO3
mgL 30 - 60 80 - 100 Monthly The capacity of water to react with soap
Nitrate-N mgL 0 1 - 0 412 10 Quar terly Health related parameter
Nitrite-N mgL lt0 0 2 1 Quar terly Health related parameter
Odour n a Ok Inoffensive 42 per week Does the water smell goodbad
pH n a 77 7 - 8 3 8 6 5 - 8 5 77 per week The acidity or alkalinity of the water
S o d iu m mgL 3 13 - 3 81 20 Quarterly Health related parameter
Ta s t e n a Ok Inoffensive 42 per week The taste of the water
Tem p er a t u r e degC 2 4 5 - 77 3 15 77 per week The temperature ranges of the water
Tr u e C o l ou r TCU 0 - 1 5 Daily The appearance of the water
Tu r b i d i t y n T U 0 0 49 - 0 0 7 10 77 per week The clarity of the water
f or m or e i n f or m a t ion v i s i t t h un d e r b a y c a w a t e r
UNiTS NTU = nephelometric
turbidity units
mgL = milligrams per litre = parts per million
TCU = True colour units
CaCO3 = Calcium Carbonate
na = not applicable
Water Quality Monitoring We are serious about drinking water quality In 2015 Thunder Bay residents received excellent quality drinking water Samples are taken and evaluated according to Ministry of the Environment and Climate Change regulations Water quality is monitored at the treatment plant every minute of every day by operators and on-line instrumentation In addition an independent certified laboratory tested approximately 2000 samples for potential contaminants The total number of water samples taken in 2015 was more than 29000
Our testing program is fully compliant with Ontariorsquos Drinking Water regulations
9
operator certification and training
10
Type of Certificate Number of Certificates
Water Distribution Operator-in-Training (OIT) 10
Water Distribution Class I 5
Water Distribution Class II 26
Water Distribution Class III 15
Water Distribution Class IV 16
Water Treatment Operator-in-Training (OIT) 5
Water Treatment Class I 3
Water Treatment Class II 5
Water Treatment Class III 5
Water Treatment Class IV 5
Under the Safe Drinking Water Act (SDWA) all Ontario Drinking Water Systems must be categorized by type of system and classification level The City of Thunder Bayrsquos Bare Point Water Treatment Plant and Distribution Subsystem is categorized as a Level III Treatment System and a Level IV Distribution System
Section 12 (1) under the SDWA requires that no person shall operate a municipal drinking-water system unless the person holds a valid operatorrsquos certificate issued in accordance with the regulations
The certification program establishes occupational standards for operators and water quality analysts It is intended to give greater assurance of safe drinking water to the residents of Ontario through ensuring that operators have the education experience and
knowledge to per form their responsibilities effectively
Water Distribution (WD) and Water Treatment (WT) Certificates must be renewed every three years In order for operators to maintain a WD or WT certificate they must complete a minimum of 150 hours of training over the three year period this includes 42 hours of Director Approved Training which involves completing an exam with a minimum of 70 per cent to pass 108 hours of Hands on Training pertinent to WD or WT and completion of the Provincial Mandatory Course In 2015 water operators working in the Environment Division completed a total of 7198 hours of training
In order to obtain a WD or W T certificate an operator must meet the following education and experience criteria
Type of Certificate Minimum Educational Requirement Years of Experience
Operator in Training grade 12 nA
Class I grade 12 1 year
Class II grade 12 3 years
Class III 2 years of relevant post-secondar y education
4 years (2 years as an Operator in Charge)
Class IV 4 years of relevant post-secondar y education
4 years (2 years as an Operator in Charge)
As of December 31 2015 the City of Thunder Bayrsquos Environment Division operators held the following operator certificates permitting them to work with the drinking water system
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
our commitment to continual improvement
Capital Asset Management To enable the delivery of safe drinking water to all the water system holds significant assets including Bare Point Water Treatment Plant one lab five water storage facilities eight water pumping stations eight water pressure zones over 700 kilometres of watermains and thousands of connections fire hydrants manholes and valves These assets are referred to as capital
Asset management plans have been developed for the drinking water system assets to identify how they should be maintained renewed or upgraded as required
The Infrastructure amp Operations Asset Management report dated June 2005 was prepared as a consolidation of its long-range infrastructure strategies and current financial and technical practices with a goal to maintain upgrade and operate the Cityrsquos physical assets in a cost-effective manner The strategy for the water system relates directly to the replacement andor rehabilitation of the watermains With over 700 km of watermains the cost-effective rehabilitation is prioritized based on the age material type size soil conditions and pressure related issues as well as integration with road resurfacing road reconstruction work and other utilitiesrsquo underground efforts
A further Capital Planning Study was performed between December 2008 and March 2009 In this study a high level condition assessment was performed for the Bare Point Treatment Plant pumping stations and the in-ground storage reservoirs and standpipes
resulting in the determination of maintenance and renewal needs up to 2028
Over the next 20 years significant capital is required to upgrade and maintain the Cityrsquos water system On average approximately $10 million of capital investments will be incurred each year These expenditures provide for the delivery of safe drinking water to Thunder Bay residents in the short term and the long term and will be performed in a cost-effective manner through priority planning and integration with other City department upgrades
For further details the Asset Management report can be found on the City of Thunder Bay website at thunderbaycaCity governmentDepartments Infrastructure and OperationsAsset Management Planhtm
Bare Point Pilot Plant Update 2015 In 2015 the Bare Point Water Treatment Plant approved a three-year study in partnership with Lakehead University Lakehead University will support the study with staff and student time and a $250000 grant through the natural Sciences and Engineering research Council Specific objectives of the study include Bare Point Pilot Plant bull Characterization of
seasonal changes in raw water as well as the study and control of membrane
bull Conduct bench-scale tests to study the effects of temperature (03-2˚C vs 20˚C) seasonal changes in raw water characteristics and operating flux at 03-2˚C on membrane performance fouling cleaning efficiency and structure changes
bull Conduct pilot-scale tests to study the effects of temperature (03-20˚C) and operating flux at 03-2˚C on membrane performance fouling cleaning efficiency and structure changes
11
bull Investigate the impact of seasonal temperature changes (particularly cold temperatures (03shy2˚C)) on membrane structure and verify the findings of pilot-scale studies in a full-scale plant
bull Develop optimal operational and membrane cleaning protocols to minimize the impacts of the factors found to be causing decreases in membrane per formance
bull Repor t the economic and environmental benefits of the cleaning scenarios
It is the hope that these study results will demonstrate innovative processes cleaning strategies and products which will create opportunities for Thunder Bayrsquos economy to manufacture and sell to the region
Also in 2015 a pilot study was completed using an innovative technology developed at Lakehead University in the chemistry department This technology uses nano (very small) structures to improve efficiency of water treatment at very low energy The study was used in the cleaning system for the membranes at Bare Point Water Treatment Plant The results were extremely encouraging indicating chemical savings of 50 increased life span of the membranes and waste water reduction of 33
The potential to manufacture this technology is now being investigated for use in drinking water plans in Ontario
Cross-Connection amp Backflow Prevention Program The City of Thunder Bay is dedicated to protecting the quality of our drinking water In order to manage the potable water supply and minimize risks to public health the Development Services Department and Environment Division ndash Water Authority have implemented a Backflow Prevention Program Work is ongoing with property owners certified testers and plumbing contractors to identify cross-connections and advise where backflow prevention devices are required to protect the public potable water supply For more information on this program contact the Building Division at 625-2574
Wise Water Use ndash Bringing it Outdoors Thunder Bay is proud of its drinking water Letrsquos use it wisely
Although rainwater isnrsquot always enough to keep your garden beds in good condition during hot summer months you can give the rain a helping hand and reduce your use of drinking water outdoors by following some of these tips
1 USE A RAiN BARREL A rain barrel will capture water for use in your garden decreasing the need to turn on the hose rainwater is the type of water your garden likes best - it is ldquosoftrdquo and even contains small amounts of nitrogen An added environmental benefit is that rain barrel use cuts down on stormwater runoff to the Cityrsquos storm sewer system and thus to Lake Superior So by using a rain barrel you are protecting the source of your drinking water
Each year the City of Thunder Bay funds a discounted rain barrel program delivered by EcoSuperior Residents with a City water account receive a $20 discount on a rain barrel purchase when they present a copy of their water bill at EcoSuperior For updates on this program visit thunderbaycaLivingEnvironment Waterrain Barrel Discounthtm
2 TRY xERiSCAPiNg The word xeriscaping comes from the Greek word xeros for dry and scape meaning a view or scene Xeriscaping produces a garden where plants can survive during dry periods without water or fertilizers
Local garden centres can advise on xeriscaping - the key is to choose dry-loving plants and encourage deep root systems Decorative rocks boulders permeable pavers sculptures or ornaments can be incorporated to achieve the look you want
3 WHETHER YOUrsquoRE iNDOORS OR OUT PRACTiSE THE 3Rs OF WiSE WATER USE
bull Reduce ndash Become aware of the amount of water yoursquore using and look for ways to use less
bull Retrofit ndash replace water-guzzling toilets and appliances with more water-efficient models or retrofit existing appliances with water-saving devices
bull Repair ndash Stop the leaks In one year a leak of just OnE drip per second wastes 10000 litres (2167 gallons) of water ndash enough water to fill more than 60 bathtubs
12
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T13
corrosion control program for lead
Studies have shown chronic exposure to lead even at low levels can have health impacts Of particular concern are the neurodevelopmental effects impacting learning and memor y on developing fetuses and young children
Lead in drinking water can originate from older internal pipes and lead ser vice lines or from the solder used to connect the pipes or fixtures Older homes built prior to 1950 are more likely to have lead pipes and ser vice lines
In 2007 the Ministr y of the Environment and Climate Change (MOECC) initiated the Lead Action Plan to address concerns of lead in drinking water This plan required municipalities within the province of Ontario to test for elevated levels of lead in their drinking water through the Community Lead Sampling Program in accordance with Schedule 151 of the Ontario regulation 17003 under the Safe Drinking Water Act (SDWA 2002) Under this regulation communities with greater than 10 of lead sample results that exceed the provincial standard of 10 parts per billion (ppb) are required to develop and implement an approved Corrosion Control Plan
The Cit y of Thunder Bay has approximately 8000 lead plumbing ser vices throughout the community and has taken part in the lead sampling program since 2007 The results from this sampling have indicated that approximately 25 of the results are above the 10ppb provincial limit These results contributed to the development of the Cityrsquos Corrosion Control Plan that was approved in 2010 by the MOECC The primary focus of the Plan was on lead service replacement and education with the addition of sodium hydroxide a pH adjusting chemical to be used in the last phase of the Plan to control lead corrosion
In 2014 approved revisions were made to the City of Thunder Bay Corrosion Control Plan The revised approval included provision for a 2 year pilot study to measure the effectiveness of corrosion control through chemical addition focusing on the impact the chemical has on the disinfection properties of the water In order to reduce the lead levels within private plumbing through chemical addition it has been determined an increase in pH from the average raw source water of 787 to between 90-96 is required The Water Authority wants to ensure an increase in pH to this range does not reduce the effectiveness of sodium hypochlorite used for disinfection For this reason the addition of sodium hydroxide for the purpose of corrosion control will be initially controlled and closely monitored in one pressure zone The Hodder Pressure Zone of Current river was designated as the pilot study area due to its small size and close proximity to the Bare Point Water Treatment Plant enabling 24 hour monitoring by licensed operators This specific area also contains homes with a combination of lead and copper private
HOD
DER
AVE
LESL
IE A
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ARUNDEL ST
STRA
THC
ON
A A
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1-17 HWY
R TA ST
HODD A
UC B
ASS
GRE
NV
LLE
AVE
MAR ON ST
DEW
E AV
E
ERLE ST
SH ARD DR
BLACK BAY RD
N
D
MERRI L ST
MORSE ST
DACRE ST
ADAMS ST
LIL IAN ST
ELL OTT ST
CUYLER ST
CEN
ENNI
LP
RKRD
ROB ERTA ST
HALLAM ST
MONTCLAIR ST
CURR
ENT
AVE
HN
ER B EX
RE
RONA ST
ADELA DE ST
CUB
RLAND SN
SURREY ST
GBSON
AE
COPE
NHAG
EN R
D
CONYERS ST
ALGOA S
N
COWAN ST
TALBOT ST
AUDR
EY S
T
G
S
TERRAC
E CRES
ACDOUGAL
S
PA RKWOOD ST
ADM RAL CT
BLAC
K B
AY
CRES
COURS
N
SHERAN
SRD
GRE
NV
LLE
A VE
MORSE ST
ON
B D
GRE
NVI
LLE
AVE
DEW
E AV
E
CUYLER ST
CURR
NT
E
middot
1 15000
Legend PRESSURE ZONES 1AHT 1N 1S 2A 2N 2S 3N NB
AREA OF PILOT STUDY IN
HODDER ZONE
Pressure Zone 1AHT
Pressure Zone 1N
RE
SP
ON
SIB
ILIT
Y
14
If your home has a lead service line replacing the entire service pipe is the best way to ensure no lead is getting into your water
MUNICIPAL WATERMAIN
CIT
Y Public
HO
MEO
WN
ER
Private
PROPERTY LINE
S E RV I C E P I PE
W AT E R M E TE R
ser vices and there are also no industrial users located within the zone making it an ideal location for the study Invitations to participate in the study along with additional information about lead in drinking water and corrosion control were mailed out directly to all residents within the study zone Two public information sessions were held in the Current river area to provide residents with detailed information on corrosion control and the pilot study
During the first year of the study (2015) prior to the chemical being added baseline data was collected from 45 volunteered homes in the study area During the second year of the study (2016) once the chemical is injected data will be collected from those same locations Early in 2016 sodium hydroxide will be
injected at the Hodder Pumping Station targeting the Hodder Pressure Zone (pilot study area) The expanded water quality monitoring program for the duration of the study includes sampling and testing for lead pH chlorine residual alkalinity temperature iron sodium turbidity colour trihalomethane and microbiological parameters All data collected from the study will be reviewed analysed and discussed with the MOECC Pending the results of the pilot study and consultation with the MOECC the City of Thunder Bay will commence with city wide chemical addition for the purpose of pH adjustment for corrosion control in 2017 The City of Thunder Bay will continue to inform the public on lead in drinking water corrosion control and pH adjustment throughout 2016
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
lead frequently asked questions
How does lead get into drinking water The raw water from Lake Superior and water supplied from the water distribution system have little or no lead present However lead is occasionally found in the water ser vice pipes and the plumbing in homes and can dissolve into the water supply from these sources Lead can enter tap water through corrosion of plumbing materials like lead solder fixtures or lead pipes Chrome or brass plated faucets and fixtures can also leach lead into water
How do I determine if I have lead pipes in my home Lead piping was used in older homes usually built before 1952 Lead pipe is easy to bend dullish grey in colour and leaves a silver mark when scratched on another surface
What should I do if I live in a house with a lead service pipe or plumbing When water sits in the lead ser vice pipe for long periods of time it absorbs more lead than when running Water that has stood in the tap for more than six hours should not be used for consumption Before using water for drinking or cooking let the water run from the cold water tap for up to five minutes To avoid wasting water take a shower or run a washing machine or dishwasher to clear the pipes instead of just letting it run Once you have let the water run fill pitchers kettles or pots for drinking or for food preparation during the day
Who can I call to arrange to have my water tested If you are concerned about lead levels in your water contact the City of Thunder Bay Environment Division at 684-3568 to arrange to have your water tested for lead levels
Does lead in drinking water pose a health risk Lead is a common metal found in the environment in air soil household dust food certain types of pottery and water Lead can pose a significant risk to your health if too much enters your body The greatest risk is to young children and pregnant women Lead exposure is a world-wide health problem If you have or suspect you have a lead water service alternate sources of drinking water should be considered for young children and pregnant women
The City of Thunder Bay strives to reduce overall lead ser vice connections and fixtures provide ongoing watermain flushing and cleaning and increase public awareness about water quality The watermain replacement program renews the piped water infrastructure When watermains are replaced the service connections are also replaced to the property line Prior to a scheduled watermain replacement the City will contact each affected homeowner in advance to discuss the option of replacing their lead service line The City has the watermain replaced under a capital contract and the work is performed by a private contractor During the watermain replacement all of the individual lead service lines are replaced to the property lines If the homeowner chooses to have their portion of the private lead service line replaced from the property line to the water meter that homeowner must arrange with the private contractor on-site to do the work at the homeownerrsquos expense A plumbing permit must be obtained and a plumber must complete the final connection to the water meter If the watermain on a street is not scheduled for renewal homeowners can still ask to have their lead service lines replaced The City will fund and complete all work from watermain to property line providing the homeowner has replaced the private portion of the lead line from the property line to the water meter The homeowner must obtain the required plumbing permit hire a plumber for the final connection and have all final inspections done The homeowner must submit a Priority Lead Water Service replacement Form along with documentation of service replacement and send it to the The City of Thunder Bay Engineering Division Final restoration of private property is done by the homeowner the City will restore City property The City will respond to the priority lead water private service replacement requests on a first-come first served basis with priority given to homes deemed to have elevated or high levels of lead in their drinking water after testing For information on lead service line replacement call the City at 684-3568 or visit The City of Thunder Bay website at thunderbaycaleadpipes
What is the City doing
15
source w ater protec tion
16
For the Lakehead Source Protection Area the Source Protection Plan sets out policies to protect sources of municipal drinking water It determines how drinking water threats will be reduced eliminated or monitored who is responsible for taking action timelines and how progress will be measured
The Plan specifically applies to municipal residential drinking water sources (Wellhead Protection Areas and Intake Protection Zones) no threats have been listed in the Assessment report for highly vulnerable aquifers (HVAs) or significant groundwater recharge areas (SgrAs) within the Lakehead Source Protection Area therefore no policies have been developed in these areas
Section 22 of the Ontario Regulation 28707 lists these Source Protection Plan objectives
1 To protect existing and future drinking water sources in the Lakehead Source Protection Area
2 To ensure that in all areas where a significant drinking water threat could exist that a) If the activity is occurring at the time the Source Protection Plan takes effect the activity ceases to be a significant drinking water threat and b) The activity never becomes a significant drinking water threat
The Lakehead Source Protection Plan released in 2013 by the Lakehead Source Protection Committee is available at w w wsourceprotectionnet
Lakehead Source Protection Plan
Approved Source Protection Plan - January 16 2013
Prepared by he Lakehead
Source Protection Committee
Under the Clean Water Act 2006
(On ario Regulation 28707)
Made poss ble hrough funding upport from the Government of Ontario
Prot ecting Our Water keep it Superior Although we live on the doorstep of Lake Superior we must use the resource wisely Less than one per cent of the total water on the planet is available to us as fresh water Only a portion of that is renewable fresh water If all the earthrsquos water were stored in a 5-litre container available fresh water would not quite fill a teaspoon The World resources Institute defines renewable fresh water as ldquosalt-free water that is fully replaced in any given year through rain and snow that falls on continents and islands and flows through rivers and streams to the seardquo Canada contains 64 percent of the worldrsquos annual renewable fresh water
bull Avoid fertilizers and pesticides which pollute ground water
bull When washing vehicles go to a commercial car wash that filters and recycles water Itrsquos the safe way to keep oil sediment and other pollutants from going down the drain and harming lakes creeks rivers or ground water
bull Use environmentally safe biodegradable detergents and personal care products (shampoos hair dyes lotions) without added chemicals
bull Invest in water and energy-efficient appliances such as dishwashers and washing machines
bull Reduce your use of motors on water bodies ndash use a paddle or a sail and enjoy the sounds of nature
bull Dispose of household hazardous waste properly Please do not put the following down the drain bull Paint bull Oils or grease bull Chemicals or cleaning products bull Pharmaceuticals - return unused
pharmaceuticals to your pharmacy
For more information on protecting our water or on proper disposal of hazardous waste call our Dispatcher at 625-2195
We all have a stake in protecting our water
Objectives and Scope of the Source Protection Plan
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
wise water use
2015 Marks 20th Anniversary of EcoSuperior and City of Thunder Bay Wise Water Use In 1995 a newly launched non-profit called Thunder Bay 2002 Clean amp green par tnered with the City of Thunder Bay on a mission to encourage area residents to adopt a greener lifestyle
Twenty years later the City of Thunder Bay continues to fund EcoSuperiorrsquos Water Wise Programs which focus on water conser vation water protection and promotion of our Superior tap water Below are some of the many programs that have been funded by the City of Thunder Bay and delivered by EcoSuperior over the past 20 years
1 Water saver Visits ndash residential visits to help homeowners make changes to increase water conservation in the home (1996-2011)
2 Toilet Rebate Program ndash Water bill rebate offered to residents who replace existing toilets with low flow toilets (1995-2013) Since 2010 more than 2000 rebates were issued for low flow toilets
3 Washing Machine Rebates ndash rebate to residents who replace their washing machine with a water-efficient model (2005)
4 Water Wise Gardens Xeriscaping - Using native or water-efficient plants and grasses that flourish under local conditions has many advantages such as greater resistance to drought insect infestation and disease and it reduces the need for pesticides and fertilizers
6 school Presentations ndash Educating students about water conser vation water protection Lake Superior and our municipal water system Since 1998 EcoSuperior has delivered Water Wise presentations to over 10500 students
7 Rain barrel sales ndash Capture run-off in a rain barrel and use it for all your outdoor watering needs to conser ve water and manage stormwater Since 1997 EcoSuperior has sold more than 9200 rain barrels
8 back to the Tap - This program uses advertising contests and giveaways to promote Thunder Bayrsquos tap water because ever y drop is Superior
9 The Water bar ndash Built by the Cityrsquos Water Authority the Water Bar is transportable and can be used at events to provide drinking water for event-goers
carr ying refillable water bottles EcoSuperior schedules and staffs the Water Bar Since 2011 the Water Bar has supplied Bare Point water on tap at 110 events
10 Pet Waste Digester Workshops - Dog waste is loaded with nitrogen and bacteria that can pooshylute our beautiful Lake Superior ever y time it rains Bur y or compost pet waste beneath ground level to completely break down the waste and protect our water ways
11 Canada Water Week ndash Thunder Bay has been celebrating this national event since 2013 to help raise the profile and understanding of water in Canada
12 Drainage Rebate Program - Homeowners can take advantage of rebates offered by the City of Thunder Bay for installing flood prevention measures such as sump pumps and sewer backup prevention valves Since 2013 481 homes have received a drainage rebate totalling $608343
13 Keep it superior storm Drain education ndash This program helps educate the public about the impacts of pollution entering urban storm drains In our community most of the water entering storm drains goes directly into local rivers streams and lakes untreated
14 Rain Garden Rebates - rain gardens absorb rainwater which helps to recharge our groundwater protect neighbourhoods from flooding and drainage problems keep our streams clean by reducing the amount of pollution that enters storm drains and provide habitat for birds butterflies and insects
15 stormwater Management ndash Fact sheet that explains why rainwater should be absorbed into the soil whenever possible instead of flowing into storm sewers that empty into our local water ways
WHAT GOES IN HERE
ENDS UP HERE
16 organic lawn Care factsheet ndash Learn about lawn care for a healthy lake and how to have a healthy lawn which is less likely to have pest problems
17
EarthCare
Environment Divisionrsquos Commitment to EarthCare Thunder Bay City Council has adopted the EarthCare Sustainability Plan 2014-2020 This plan which replaces the Community Environmental Action Plan (CEAP) guides the City and the community in reducing greenhouse gas emissions and supports the creation of a more sustainable and climate-resilient community One of the water goals of the plan is to improve the management of water wastewater and stormwater based on best practices This goal focuses on the need to develop a comprehensive water wastewater and stormwater master plan and the need to develop watershed restoration plans something the Environment Division and EarthCare have actively spearheaded or have been involved with in 2015 To view the plan visit thunderbayca earthcare
Brad Doff Sustainability Coordinator
EarthCare Water Working group To find out more about the Ear thCare Water Working group contact Brad Doff Sustainability Coordinator at 625-2411
Members Aaron Ward Project Engineer City of Thunder Bay Bonnie Low Engineering Clerk City of Thunder Bay
Brad Doff Sustainabilit y Coordinator City of Thunder Bay Carl goodwin Process Engineer City of Thunder Bay
Curniss Mcgoldrick Ear thCare City of Thunder Bay Dave Dutchak Project Manager City of Thunder Bay Frank Edgson Nor thshore Steelhead A ssociation
gail Willis Working Group Chair Senior Technologist City of Thunder Bay Jamie Saunders EcoSuperior
Janice Horgos Council of Canadians Thunder Bay Jim Bailey Remedial Action Plan Coordinator
Jim Vukmanich Chief Chemist Cit y of Thunder Bay Kristin Maenpaa Blue Heron Environmental
Lee Amelia Parks and Open Spaces City of Thunder Bay Lucie Lavoie EcoSuperior
Mairu Zhen Ontario First Nations Technical Services Corporation Michelle McChristie Great Lakes Advisor Ministr y of Environment
and Climate Change Rob Stewart Lakehead University
Sandra Stiles Ear thCare Advisor y Committee Sarah Kerton Sustainability Coordinator Cit y of Thunder Bay
Shelley Vescio City Forester City of Thunder Bay Tammy Cook Lakehead Regional Conser vation Authority
Werner Schwar Coordinator ndash Parks Planning City of Thunder Bay Zeke McLeod Lakehead Universit y
18
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
frequently asked questions
How do we know our drinking water is safe The Ministry of the Environment and Climate Change sets stringent monitoring requirements for drinking water Water quality is monitored 24 hours a day seven days a week Customers can have confidence that their water treatment plant has highly effective water treatment and quality assurance processes in place to remove bacteria and other harmful substances from the water
is there anything homeowners can do about lead in drinking water Lead concentrations in drinking water can be minimized by not drinking the ldquofirst drawrdquo of water in the morning This is water that has been sitting in the plumbing lines overnight and has the highest levels of leached metals such as copper zinc and lead A good practice is to run the water until it feels very cold before drinking Flushing the toilet or taking a shower can also use up this ldquofirst drawrdquo of water For more information on lead in drinking water please visit thunderbayca leadpipes
What is a Water Fill Station Water fill stations are locations where residents may purchase City water There are two self serve residential water fill stations that are open 24 hours a day seven days a week A ldquoSmart Cardrdquo or access card must be purchased in advance The stations are located at the corner of Hwy 61 and Mount Forest Boulevard and on Valley Street at Hutton Park Drive For more information on the stations or where to obtain a ldquoSmart Cardrdquo please contact 625-2195
Does the Backflow Prevention Program apply to residential homeowners The Water Works By-Law does not require single-family dwellings to install backflow prevention devices unless the Water Authority determines that the property is a high risk However homeowners can take steps to protect the drinking water system
Indirect cross-connections such as a hose with one end immersed in a swimming pool laundry sink fish tank bucket etc can result in contaminated water being pulled back into the drinking water system Wherever possible install backflow prevention devices on outside
water taps boilers and sprinkler systems to protect the quality of the public drinking water supply and the quality of the water in your home
What is a remote meter reading device remote reading devices can be installed for a water meter which will allow the meter to be read from outside your home These devices provide accurate water consumption readings without requiring the homeowner to be home or the need for a homeowner to call in quarterly meter readings Upon request these devices can be installed at the cost of the homeowner For further information on installing a remote device please contact the Environment Division at 474-4817
What can homeowners do to reduce the risk of frozen water services bull If water piping is located within cupboards next to exterior walls keep cupboard doors open to allow warmer air to circulate around pipes
bull Do not set furnace lower than 55˚F at night or when the house is vacant
bull Close and drain pipes leading to outside faucets
bull Wrap foam pipe insulation around pipes most susceptible to freezing (for example pipes near outside walls in crawl spaces or in attics)
bull Seal air leaks in homes and garages
bull If you will be away for a long period of time close off your main ser vice valve in your basement and open all taps to allow pipes to drain and have someone check your home regularly
Does the City of Thunder Bay provide sampling and testing of well water if not where can i have my well water tested no the City of Thunder Bay does not perform water quality tests for private wells This ser vice is provided free of charge from the Thunder Bay District Health Unit For more information contact the District Health Unit at 807-625-5900 or visit their website at w w wtbdhucom
19
contact us
20
Our water quality specialists are available to respond to customer inquiries and
concerns We offer services and programs to ensure our water customers can
contact us at any time of the day or night It is our job to investigate and resolve
problems quickly and efficiently
We believe inhellip QUALITY SERVICES FROM QUALITY PEOPLE
EarthCare Thunder Bay 62 5 -2 411
Water Conservation Programs delivered by EcoSuperior 624-214 0
Contact Us Water Quality Concerns Information Water Trouble reporting
625 -2195 (2 4 hour s)
Lead Testing Program 684-3568
Backflow Prevention Program 625 -2574
Water Billing and Arrears 625 -2 25 5
Water Meter reading Phone In 625 -316 0 (2 4 hour s)
Water Treatment Plant Tours 684-3567
w w wthunderbayca
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
TrEATED WATEr TO DISTrIBUTIOn 2015
s U M M a R Y R e P o R T
MONTH Total for Month (Million Litres)
Peak Flow MLD
Minimum Flow MLD
Avg Daily MLD
Operational Capacity ()
Januar y 1215 6240 3171 4050 357
Februar y 1134 6427 3177 4051 357
March 1261 6482 3194 4205 370
April 1256 6502 3184 4188 369
May 1073 6341 3066 3974 350
June 125 4 6593 3038 4180 368
July 1350 6642 2833 4355 384
August 1292 6540 3092 4168 367
September 1294 6630 3123 4 312 380
October 1197 6343 2864 3861 340
November 1202 6344 3318 4008 353
December 1129 5649 2983 3642 321
Total Volume 14658 Average 4083 360
Flow results in MLD (million litres per day) maximum capacity 113 MLD
21
Drinking-Water Systems Regulation O Reg 17003
ANNUAL REPORT 2015
Drinking-Water System Number Drinking-Water System Name
Drinking-Water System Owner Drinking-Water System Category Period being reported
220000273 Bare Point Water Treatment Plant and Distribution Subsystem City of Thunder Bay Large Municipal Residential January 1 ndash December 31 2015
Complete if your Category is Large Municipal Residential or Small Municipal Residential
Does your Drinking-Water System serve more than 10000 people Yes [X] No [ ]
Is your annual report available to the public at no charge on a web site on the Internet Yes [X] No [ ] Location of annual report hard copies Bare Point Water Treatment Plant Branches of the Thunder Bay District Library Environment Division Office ndash Victoriaville City Hall Front St Service Yard
Location where Summary Report required under O Reg 17003 Schedule 22 will be available for inspection Bare Point Water Treatment Plant Environment Division Office ndash Victoriaville
Complete for all other Categories
Number of Designated Facilities served
Did you provide a copy of your annual report to all Designated Facilities you serve Yes [ ] No [ ]
Number of Interested Authorities you report to
Did you provide a copy of your annual report to all Interested Authorities you report to for each Designated Facility Yes [ ] No [ ]
Note For the following tables below additional rows or columns may be added or an appendix may be attached to the report
List all Drinking-Water Systems (if any) which receive all of their drinking water from your system Drinking Water System Name Drinking Water System Number King Georges Park Distribution System 260070265 Terra Vista Distribution System 260094380
Did you provide a copy of your annual report to all Drinking-Water System owners that are connected to you and to whom you provide all of its drinking water
Yes [X] No [ ]
Drinking Water Systems Regulations Page 1 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Indicate how you notified system users that your annual report is available and is free of charge
[x] Public accessnotice via the web [x] Public accessnotice via Government Office [x] Public accessnotice via a newspaper [x] Public accessnotice via Public Request [x] Public accessnotice via a Public Library [x] Public accessnotice via other method City Insert ldquoMy TBayrdquo
Describe your Drinking-Water System The Bare Point WTP treats an average of 4083ML of Lake Superior water daily using ultrafiltration The water is disinfected using sodium hypochlorite and distributed to The City of Thunder Bay
List all water treatment chemicals used over this reporting period Sodium Hypochlorite
Were any significant expenses incurred to [x] Install required equipment [x] Repair required equipment [x] Replace required equipment
Please provide a brief description and a breakdown of monetary expenses incurred
In 2015 The City of Thunder Bay Environment Division Bare Point Water Treatment Plant expensed approximately $325000 towards annual equipment maintenance new installations and emergency breakdowns 2015 Capital project money expensed for the Bare Point Water Treatment Plant totaled approximately 16 Million dollars including the replacement of 1140 filter modules in the filtration units at a cost of an estimated 12 Million dollars Other notable Capital projects included $130000 towards the Corrosion Control Project along with electrical and instrumentation upgrades
The City of Thunder Bay Distribution Subsystem spent approximately 579 Million dollars on water infrastructure rehabilitation and replacement projects These projects consisted of replacing five watermains including the replacement of a section of twin 24rdquo trunk mains that distribute the water leaving the Bare Point Water Treatment Plant Additional maintenance projects included the non-invasive cost effective method of cleaning and cement mortar lining old watermains on thirteen streets $125000 was expensed under the Kerr Hydrant Replacement Program along with $100000 under the lead service replacement program Expenses for the continual improvement of water quality included watermain looping costing approximately $60000 and the installation of a blow off costing $100000 An additional $55000 was spent on watermain network expansions to address new service areas
Drinking Water Systems Regulations Page 2 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Provide details on the notices submitted in accordance with subsection 18(1) of the Safe Drinking-Water Act or section 16-4 of Schedule 16 of OReg17003 and reported to Spills Action Centre
Incident Date Parameter Result Unit of
Measure Corrective Action Corrective Action Date
Feb 19 2015 Chlorine 003 mgL Flush amp re-sample Feb 19 2015 Mar 23 2015 Lead 105 ugL Flush amp re-sample Mar 23 2015 May 02 2015 Total Coliform Present pa100ml Flush amp re-sample May 05 2015 June 24 2015 Total Coliform Present pa100ml Flush amp re-sample June 26 2015 June 26 2015 Total Coliform Present pa100ml Flush amp re-sample June 29 2015 June 27 2015 Total Coliform 3 MPN100ml Precautionary BWA
issued flush sanitize amp re-sample
June 29 2015
July 25 2015 Total Coliform Present pa100ml Flush amp re-sample July 28 2015 Aug 27 2015 Total Coliform Present pa100ml Flush amp re-sample Aug 30 2015 Sept 01 2015 Chlorine 003 mgL Flush re-sample amp bacti
sample Sep 8 2015
Nov 10 2015 Chlorine 001 mgL Flush amp re-sample Nov 10 2015 Nov 10 2015 Chlorine 002 MgL Flush amp re-sample Nov 10 2015
Microbiological testing done under the Schedule 10 11 or 12 of Regulation 17003 during this reporting period
Number of
Samples
Range of EColi Or Fecal Results
(min )-(max )
Range of Total Coliform Results
(min )-(max )
Number of HPC Samples
Range of HPC Results
(min )-(max )
Raw 52 lt10 ndash 10 lt10 - 19 NA NA Treated 52 Absent Absent 52 0 - 1 Distribution 1631 Absent Present 500 0-820
Operational testing done under Schedule 7 8 or 9 of Regulation 17003 during the period covered by this Annual Report
Number of Grab
Samples
Range of Results (min )-(max ) Unit of Measure
Turbidity 8760 0048-007 NTU Chlorine 8760 132-157 mgL Fluoride (If the DWS provides fluoridation)
NA NA NA
NOTE For continuous monitors use 8760 as the number of samples
Drinking Water Systems Regulations Page 3 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Summary of additional testing and sampling carried out in accordance with the requirement of an approval order or other legal instrument
Date of legal instrument issued Parameter Date Sampled Result Unit of Measure
MDWL 024-101 July 27 2015
Chloramines Nov 17 2015 0096 mgL
MDWL 024-101 July 27 2015
Benzo(a)pyrene Jan 14 2015 lt0010 ugL
MDWL 024-101 July 27 2015
Cyanide Jan 14 2015 lt00020 mgL
Summary of Inorganic parameters tested during this reporting period or the most recent sample results
Parameter Sample Date Result Value Unit of Measure Exceedance Antimony January 14 2015 lt060 ugL no Arsenic January 14 2015 lt10 ugL no Barium January 14 2015 lt10 ugL no Boron January 14 2015 lt50 ugL no Cadmium January 14 2015 lt010 ugL no Chromium January 14 2015 lt10 ugL no Lead See Schedule 151
information Mercury January 14 2015 lt010 ugL no Selenium January 14 2015 lt10 ugL no Sodium Jan Apr June Oct 2015
Avg 320 mgL no
Uranium January 14 2015 lt20 ugL no Fluoride January 14 2015 lt0024 mgL no Nitrite October 13 2015 lt0010 mgL no Nitrate October 13 2015 0331 mgL no
only for drinking water systems testing under Schedule 152 this includes large municipal non-residential systems small municipal non-residential systems non-municipal seasonal residential systems large non-municipal non-residential systems and small non-municipal non-residential systems
Summary of lead testing under Schedule 151 during this reporting period (applicable to the following drinking water systems large municipal residential systems small municipal residential systems and non-municipal year-round residential systems)
Location Type Number of Range of Lead Results Unit of Number of
Drinking Water Systems Regulations Page 4 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Samples (min) ndash (max ) Measure Exceedances Plumbing 334 lt10 ndash 502 ugL 58 Distribution 43 lt10-105 ugL 1
Summary of Organic parameters sampled during this reporting period or the most recent sample results
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Alachlor Jan 14 2015 lt010 ugL no Aldicarb Jan 14 2015 lt10 ugL no Aldrin + Dieldrin Jan 14 2015 lt0040 ugL no Atrazine + N-dealkylated metobolites Jan 14 2015 lt020 ugL no Azinphos-methyl Jan 14 2015 lt010 ugL no Bendiocarb Jan 14 2015 lt020 ugL no Benzene Jan 14 2015 lt050 ugL no Benzo(a)pyrene Jan 14 2015 lt0010 ugL no Bromoxynil Jan 14 2015 lt020 ugL no Carbaryl Jan 14 2015 lt020 ugL no Carbofuran Jan 14 2015 lt020 ugL no Carbon Tetrachloride Jan 14 2015 lt050 ugL no Chlordane (Total) Jan 14 2015 lt030 ugL no Chlorpyrifos Jan 14 2015 lt010 ugL no Cyanazine Jan 14 2015 lt010 ugL no Diazinon Jan 14 2015 lt010 ugL no Dicamba Jan 14 2015 lt020 ugL no 12-Dichlorobenzene Jan 14 2015 lt050 ugL no 14-Dichlorobenzene Jan 14 2015 lt050 ugL no Dichlorodiphenyltrichloroethane (DDT) + metabolites
Jan 14 2015 lt040 ugL no
12-Dichloroethane Jan 14 2015 lt050 ugL no 11-Dichloroethylene (vinylidene chloride)
Jan 14 2015 lt050 ugL no
Dichloromethane Jan 14 2015 lt50 ugL no 2-4 Dichlorophenol Jan 14 2015 lt030 ugL no 24-Dichlorophenoxy acetic acid (24-D) Jan 14 2015 lt020 ugL no Diclofop-methyl Jan 14 2015 lt020 ugL no Dimethoate Jan 14 2015 lt010 ugL no Dinoseb Jan 14 2015 lt020 ugL no Diquat Jan 14 2015 lt10 ugL no Diuron Jan 14 2015 lt10 ugL no Glyphosate Jan 14 2015 lt50 ugL no Heptachlor + Heptachlor Epoxide Jan 14 2015 lt020 ugL no
Drinking Water Systems Regulations Page 5 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Lindane (Total) Jan 14 2015 lt010 ugL no Malathion Jan 14 2015 lt010 ugL no Methoxychlor Jan 14 2015 lt010 ugL no Metolachlor Jan 14 2015 lt010 ugL no Metribuzin Jan 14 2015 lt010 ugL no Monochlorobenzene Jan 14 2015 lt050 ugL no Paraquat Jan 14 2015 lt10 ugL no Parathion Jan 14 2015 lt010 ugL no Pentachlorophenol Jan 14 2015 lt050 ugL no Phorate Jan 14 2015 lt010 ugL no Picloram Jan 14 2015 lt020 ugL no Polychlorinated Biphenyls(PCB) Jan 14 2015 lt0035 ugL no Prometryne Jan 14 2015 lt010 ugL no Simazine Jan 14 2015 lt010 ugL no THM (NOTE show latest annual average)
Jan Apr June Oct 2015
3245 ugL no
Temephos Jan 14 2015 lt010 ugL no Terbufos Jan 14 2015 lt020 ugL no Tetrachloroethylene Jan 14 2015 lt050 ugL no 2346-Tetrachlorophenol Jan 14 2015 lt050 ugL no Triallate Jan 14 2015 lt010 ugL no Trichloroethylene Jan 14 2015 lt050 ugL no 246-Trichlorophenol Jan 14 2015 lt050 ugL no 245-Trichlorophenoxy acetic acid (245-T) Jan 14 2015 lt020 ugL no Trifluralin Jan 14 2015 lt010 ugL no Vinyl Chloride Jan 14 2015 lt020 ugL no
List any Inorganic or Organic parameter(s) that exceeded half the standard prescribed in Schedule 2 of Ontario Drinking Water Quality Standards
Parameter Result Value Unit of Measure Date of Sample
Drinking Water Systems Regulations Page 6 of 6 (PIBS 4435e01) December 2011
When we heal the earth we heal ourselves ~David Orr
The activist is not the man who says the river is dirty The activist is the man who cleans up the river
~Ross Perot
We never know the worth of water till the well is dry ~Thomas Fuller ndash1732
Pure water is the worldrsquos first and foremost medicine ~Slovakian Proverb
No one can see their reflection in running water It is only in still water that we can see
~Taoist proverb
My connection to the earth is reinforced through the rhythm of the waves ~Mike Dolan
In one drop of water are found all the secrets of the oceans ~Kahlil Gibran
The people are like water and the ruler a boat Water can support a boat or overturn it ~William Shakespeare
A man of wisdom delights in water ~Confucius
Water ndash conserve and protect it ndash create a ripple effect ~City of Thunder Bay
this document is printed on acid-free
archival SMART paper made from 30
post consumer waste
TB2176(2016)
- City of Thunder Bay 2015 Annual Report - Drinking Water Quality - Front Cover
- Table of Contents
- Message from the Director - Michelle Warywoda
- Who We Are
- How Your Water Is Treated
- How Your Water Is Delivered
- Water Quality Highlights 2015
- Operator Certification and Training
- Our Commitment to Continual Improvement
- Corrosion Control Program for Lead
- Lead - Frequently Asked Questions
- Source Water Protection
- Wise Water Use
- EarthCare
- Drinking Water - Frequently Asked Questions
- Contact Us
- Treated Water Distribution 2015 Summary Report
- Ontario Drinking Water Systems Regulation O Reg 17003 Annual Report 2015 for Bare Point Water Treatment Plant and Distribution Subsystem
- Back Cover
T a b l e o f C o n T e n T s Message from the Director 1
Quality Management System Policy 2
Who We Are 3
How Your Water is Treated 5
How Your Water is Delivered 7
Water Quality Highlights 2015 9
Operator Training and Certification 10
Our Commitment to Continual Improvement 11
Corrosion Control Program for Lead 13
Lead Frequently Asked Questions 15
Source Water Protection 16
Wise Water Use 17
EarthCare 18
Frequently Asked Questions 19
Contact Us 20
Treated Water to Distribution Summary 21
Ministry of the Environment and Climate Change Tables 22
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
message from the director
As the Director of the Environment Division ndash Water Authority I am pleased to present our 2015 Drinking Water Quality Annual Report confirming to you the continual delivery of high quality safe drinking water
This report details water quality results from Jan 1 to Dec 31 2015 in accordance with Ontario Drinking Water System Regulation (O Reg 17003) under the Safe Drinking Water Act 2002 It also contains information on the water treatment and delivery process You have the right to know what is in your drinking water and where it comes from
Every minute of every day water quality is monitored by certified operators and on-line instrumentation Our customers can have confidence in the quality of
the drinking water produced from the Bare Point Water Treatment Plant and delivered through the Cityrsquos water distribution system
It is our top priority to maintain a safe and sustainable supply of water providing for public health protection fire protection and support for the local economy ndash all contributing to Thunder Bayrsquos high quality of life
I invite you to contact us with questions you have about your drinking water In addition you are welcome to come tour the Bare Point Water Treatment Plant and discover firsthand the processes equipment and people committed to delivering safe and refreshing water from Lake Superior to your home
On behalf of the Environment Division we look forward to another year of continuous quality improvement in service to both visitors and residents in the City of Thunder Bay
Michelle Warywoda P Eng Director Environment Division
1
bull Operating and maintaining a safe clean continuous potable water supply to the citizens of Thunder Bay
bull Meeting or exceeding applicable legislative and regulatory requirements
bull Participating in studies relevant to drinking water
bull Participating in and encouraging water conservation initiatives
bull Implementing a Quality Management System consisting of policies standard operating procedures staff competency and emergency contingency and response planning
Quality Management System Policy The Environment Division ndash Water Authority on behalf of the Corporation of The City of Thunder Bay is committed to
2
The Environment Division ndash
Water Authority is dedicated to
the maintenance and continual
improvement of the Quality Management
System through the support and
participation of all affected employees
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
who we are
Infrastructure amp Operations General Manager - Kerri Marshall P Eng
Environment Division
Director - Michelle Warywoda PEng Chief Chemist - Jim Vukmanich MSc CChem Sustainability Coordinator - Sarah Kerton Brad Doff Curniss McGoldrick (Intern)
Water treatment
Superintendent Water Treatment Plant - Don Kmill Supervisor Maintenance - Larry Holm Supervisor Operations - Erin Marcella-Fui Chief Operator Operations - Craig Scali Chief Operator Maintenance - Lance Forsberg
SeWer amp Water maintenanCe
Supervisor - Gerald Luty Supervisor - Dave Warwick Equipment Operator II - Thomas Chesterman Dan Guarasci Jordan Cook Matthew Little James Raynard Lead Hand I - Richard Dawson Wayne Fraser Lead Hand II - Larry Banning Darrin Mohring Eric Sokk Greg Shaw
ContraCt ProjeCt ServiCeS
Supervisor - Andrew Pruys Equipment Operator I - Jeffrey Track Kris Blomquist Lead Hand I - Ron Zurkan (Construction) Kevin Wigmore (Meter Shop)
Executive Assistant - Paula Ojala
Planning amp Research Analyst - Dan Currie Process Engineers - Carl Goodwin MSc PEng Supervisor ndash Municipal Drinking Water Licensing Program - Tony Santos
Environmental Engineering TechniciansSmall System Operator - David L Sutton Gary Person Mike Bazdarick Ian Johnstone Janitor Handyman - Willie Seifert Chief Operator Electrical - Steve Wakewich
Sewer Trouble Technicians - John Brunetti Larry Margarit Skilled Sewer and Water Workers (Maintenance) - Brian Black Rob Coggin Mario Colistro Luc Connell Rick Erickson Angelo Falcigno Gary Garner Paul Kassa Steven Leisander James Rose Steve Scerba Dustin Seeley David Tremonti Niel Watts Alec Moffat Dan Lavoie Patricia Wilson Dan Labbe Brad Doran Joanne Hardy
Lead Hand II (Construction) - Mark Bevilacqua Journeyman Plumbers ndash Graham Robb Barry Gvora Joe Adcock Gary Gravelle
Training amp Quality Assurance Coordinators - Shelby Jaspers Terry Restoule Project Engineer - Tom McConnell PEng
Line Patrol - Dennis Charles Millwrights - George Etheridge Dave A Sutton Operators - Judith Petch Myron Holyk Dennis Belluz Mark Jurcic Dan Ward Devon Blair and Mark Antoniszyn Plant Electricians - Cosimo Crupi
Aaron Knibbs Emanuel Sposato Jason Presenger Turnkeys - Don Fenton John Kantyluk Utility Locator Technicians - Allan McCrae Utility Plumbers - Ernest Rollason Paul Fennell Water Distribution Technician - Michael Sacino
Skilled Sewer and Water Worker (Construction) - Bradley Salatino Craig Drabit Terry Tozer
3
4
Engineering Division
Central Support Division
Director - Kayla Dixon PEng MBA Supervisor Design amp Field Engineering - Cory Halvorsen Construction Inspector - John Coceancic Gary Crago Tom Dingwell Roman Myhal Field Technologist - Troy Golding Trevor Harris Kaarlo Viljanen
Intermediate Technologist I - Mitch Drabek Project Engineers - Rick Harms PEng Martin Heerema PEng Brian Newman PEng Mike Vogrig PEng Aaron Ward PEng Matt Miedema PEng Senior Technologist - John Piccinin Gail Willis
Survey Technologists - Lonny Bohonos Stuart Green Mike Precosky Mike Leveque Traffic Technician - Ryan Love Intermediate Technologist II - Cosmo Palermo Shawn Stephens
Manager - Charles Campbell Supervisor Administrative Support Services - Joanne Scerba Communications Officer ndash Kris Ketonen Supervisor Financial Services - Tina Lahtinen Accounting amp Administration Clerks -Tracey Dychko Elsa Elder Heidi Takalo Dispatchers - Christine Goshgarian Sandy
Holbrook Nelson Susan Oinonen Marilyn Towsley Peter Viita Cindy Woodbeck Administrative Assistant - Andrea Nadeau Clerk Steno III - Kristy Sunderland Bonnie Low Capital Project Analysts - Shari Dykeman Kathy Learning Information Services Specialist - Karen
Etelapaa Technology Management Specialist - Henry Connor
Staff at Bare Point
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
how your water is treated
LAkE TO LAkE APPrOACH FOr SAFE DrInkIng WATEr
STEP 1 Source Water Our drinking water starts with the worldrsquos largest source of fresh water Lake Superior The intake for the plant is located nearly 1 km from the shoreline and is positioned at a water depth of approximately 18 metres and rests approximately 9 metres above the lake bottom The depth of the intake protects it from debris entering from the bottom of the lake and from the water surface
STEP 2 Screening The raw water enters the plant through the intake Travelling screens remove debris and prevent particles from entering the plant The raw water is stored briefly in the wet well The screens are similar to common household window screens although they are made from stainless steel
STEP 3 Filtration The water is then pulled through the Zeeweed membrane filtration system using vacuum generated from pumps Hollow fibre ultra-filtration membranes use gentle suction to filter impurities from the water
5
STEP 4 Disinfection The clearwell is used for primary disinfection as described by the Ministry of the Environment and Climate Change Sodium hypochlorite is added to the water in the clearwell mixing chamber The clearwell uses a baffling system to allow the sodium hypochlorite to mix with the water This creates a long contact time or soaking time for the water to mix with the hypochlorite Contact time is a measurement of the concentration of the sodium hypochlorite multiplied by the time travelled in the clearwell
STEP 5 Storage The clean safe disinfected drinking water is then stored at the plant in two underground storage tanks to keep the water cool and fresh awaiting delivery to customersrsquo taps Each reservoir can hold over two million litres of water
STEP 6 Water Delivery Water is pumped from the storage reservoirs into the distribution system by high lift pumps Some of the water is delivered directly to customer taps and some is delivered to one of five storage reservoirs within the distribution system
STEP 7 Environmental Protection Wastewater from the membrane filtration process is piped to the Atlantic Avenue Water Pollution Control Plant for treatment before being returned clean to Lake Superior
6
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
61 HWY
OLI VER RD
DAWSON RD
11-17 HWY
JOHN ST R D
MA
PLEW
AR
D RD
AR TH UR S T W
CITY RD
GOVERN M ENT R D
ROSSLYN R D
THUNDER B
AY EXPRESSWAY
BROADWAY AVE
MOU NTA IN R D
HAZELW
OO
D D
R
BA LM
ORA
L ST
GO
LF L
N K
S R
D
JOHN ST
DOG
LA KE
R D
CH PPEWA RD
OD
DER
AVE
JAM
ES
ST S
COPE
NHA
GEN
RD
MEM
ORAL
E
ALGOMA ST N
ARUNDEL ST
AR TH UR S T E
JAMES ST N
WAL SH ST E
CENTRAL AVE
PAQ UET TE RD
MA IN ST
20TH
SI D
E R
D
EDW
A R
D S
T S
25TH
S D
E R
D
NEEB
N G
AVE
HARBOUR EXPRESS WAY
WI LL IA M ST
V C TOR IA AVE E
WAL SH ST W
ISL A
N D
DR
VIC
KER
S S
T N
STRATHCONA AVE
AN NORMAN ST
VALLEY ST SY
NDC
ATE
AVE
S
HIG
H ST
S
MON TR EA L S T
BEVER LY ST
STRAND AVE
JUNOT AVE S
FR AN CI S S T E
TW IN
C T
Y C
R O
SSRO
A D
GORE ST W
RIVERDALE RD
PION EER D R
ISABEL T
MA
PLE
WA
R D
RD
11-17 HWY
25TH
SI D
E R
D
how your water is delivered
BA R E PO I NT WAT ER T R EAT M E N T PL A N T
HI LL
DA
LE R
D
SHU
NI A
H S
T
Ho d d e r Z o n e plusmndegshy
gt shy
shygt gt
plusmndegshy
plusmndeg
plusmndeg
gt
plusmndegshy
Z O N E 3 N Z O N E 2 A
Z O N E 2 N
Z O N E 1 N
LAKE SUPERIOR
gt
Z O N E 2 S Z O N E 1 S
gt
Ne e b i n g Z o n e
gt
Find your pressure zone and read on page eight how water is delivered to your area
7
From the plant to your tap
Thunder Bayrsquos water distribution system is divided into eight pressure zones (see map opposite page) High lift pumps move the treated water from the plant into the distribution system The water storage facilities and pumping stations regulate water pressure within the distribution system
Water can be redirected through the distribution system when needed The system is made up of the following components
Standpipe ndash Above-ground water storage facility providing pressure by water column height
Reservoir ndash Large volume in-ground water storage facility
Pumping Station ndash Pumps water from one zone into another zone and can be used to increase water pressure to an area
Water Pressure Zone ndash Areas where a minimum and maximum water pressure can be expected in water distribution system
Zone 1n The reservoirs at the Bare Point Water Treatment Plant store water for this zone and pump it into this area as needed The Duke Street reservoir also provides water storage for this zone
Hodder Zone The Hodder Standpipe stores water for this zone Water is pumped from the Bare Point Water Treatment Plant to the Hodder Pumping Station This station supplies water to the Standpipe as needed
Zone 2A The Duke Street reservoir stores water for this zone It was added to increase and maintain water pressure for this area
Zone 2n The McIntyre reservoir stores water for this zone Water is pumped from the Bare Point Water Treatment Plant through the Chamberlain Pumping Station to this zone In 2015 approximately 100 homes and businesses in the Oliver Road at Thunder Bay Expressway area were converted from pressure zone 1n to pressure zone 2n resulting in increased water pressure for the affected properties
Zone 3n The Hazelwood Standpipe stores water for this zone Water is pumped from the Bare Point Water Treatment Plant through the Chamberlain Pumping Station to the McIntyre reservoir The McIntyre Pumping Station supplies water to the Hazelwood Standpipe
Zone 1S The rockcliff reservoir stores water for this zone Water is pumped from the Bare Point Water Treatment Plant through the Vickers and James Street Pumping Stations filling the rockcliff reservoir and supplying water to the area
Zone 2S Water is pumped from the Broadway Avenue Pumping Station to this zone Water is drawn from the Zone 1S water distribution system which includes the rockcliff reservoir
neebing Zone Water is drawn into this zone from the Zone 2S distribution system The neebing Booster Pumping Station increases water pressure for this zone
8
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
w ater qualit y highlight s 2 015
operational Parameters
Units Range of Results
Drinking Water Quality
standard objective
frequency of Tests
What Does this Measure
Alkalinity - Total as CaCO3
mgL 15 - 40 30 - 500 Monthly The capability of water to neutralize acid
Dissolved Organic Carbon mgL 0 3 6 - 2 1 5 Quar terly
residual organic matter after travelling through the membrane filters
Free chlorine residual mgL 1 2 9 shy 1 5 4 gt005 77 per week The amount of chlorine
remaining in finished water
Hardness - CaCO3
mgL 30 - 60 80 - 100 Monthly The capacity of water to react with soap
Nitrate-N mgL 0 1 - 0 412 10 Quar terly Health related parameter
Nitrite-N mgL lt0 0 2 1 Quar terly Health related parameter
Odour n a Ok Inoffensive 42 per week Does the water smell goodbad
pH n a 77 7 - 8 3 8 6 5 - 8 5 77 per week The acidity or alkalinity of the water
S o d iu m mgL 3 13 - 3 81 20 Quarterly Health related parameter
Ta s t e n a Ok Inoffensive 42 per week The taste of the water
Tem p er a t u r e degC 2 4 5 - 77 3 15 77 per week The temperature ranges of the water
Tr u e C o l ou r TCU 0 - 1 5 Daily The appearance of the water
Tu r b i d i t y n T U 0 0 49 - 0 0 7 10 77 per week The clarity of the water
f or m or e i n f or m a t ion v i s i t t h un d e r b a y c a w a t e r
UNiTS NTU = nephelometric
turbidity units
mgL = milligrams per litre = parts per million
TCU = True colour units
CaCO3 = Calcium Carbonate
na = not applicable
Water Quality Monitoring We are serious about drinking water quality In 2015 Thunder Bay residents received excellent quality drinking water Samples are taken and evaluated according to Ministry of the Environment and Climate Change regulations Water quality is monitored at the treatment plant every minute of every day by operators and on-line instrumentation In addition an independent certified laboratory tested approximately 2000 samples for potential contaminants The total number of water samples taken in 2015 was more than 29000
Our testing program is fully compliant with Ontariorsquos Drinking Water regulations
9
operator certification and training
10
Type of Certificate Number of Certificates
Water Distribution Operator-in-Training (OIT) 10
Water Distribution Class I 5
Water Distribution Class II 26
Water Distribution Class III 15
Water Distribution Class IV 16
Water Treatment Operator-in-Training (OIT) 5
Water Treatment Class I 3
Water Treatment Class II 5
Water Treatment Class III 5
Water Treatment Class IV 5
Under the Safe Drinking Water Act (SDWA) all Ontario Drinking Water Systems must be categorized by type of system and classification level The City of Thunder Bayrsquos Bare Point Water Treatment Plant and Distribution Subsystem is categorized as a Level III Treatment System and a Level IV Distribution System
Section 12 (1) under the SDWA requires that no person shall operate a municipal drinking-water system unless the person holds a valid operatorrsquos certificate issued in accordance with the regulations
The certification program establishes occupational standards for operators and water quality analysts It is intended to give greater assurance of safe drinking water to the residents of Ontario through ensuring that operators have the education experience and
knowledge to per form their responsibilities effectively
Water Distribution (WD) and Water Treatment (WT) Certificates must be renewed every three years In order for operators to maintain a WD or WT certificate they must complete a minimum of 150 hours of training over the three year period this includes 42 hours of Director Approved Training which involves completing an exam with a minimum of 70 per cent to pass 108 hours of Hands on Training pertinent to WD or WT and completion of the Provincial Mandatory Course In 2015 water operators working in the Environment Division completed a total of 7198 hours of training
In order to obtain a WD or W T certificate an operator must meet the following education and experience criteria
Type of Certificate Minimum Educational Requirement Years of Experience
Operator in Training grade 12 nA
Class I grade 12 1 year
Class II grade 12 3 years
Class III 2 years of relevant post-secondar y education
4 years (2 years as an Operator in Charge)
Class IV 4 years of relevant post-secondar y education
4 years (2 years as an Operator in Charge)
As of December 31 2015 the City of Thunder Bayrsquos Environment Division operators held the following operator certificates permitting them to work with the drinking water system
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
our commitment to continual improvement
Capital Asset Management To enable the delivery of safe drinking water to all the water system holds significant assets including Bare Point Water Treatment Plant one lab five water storage facilities eight water pumping stations eight water pressure zones over 700 kilometres of watermains and thousands of connections fire hydrants manholes and valves These assets are referred to as capital
Asset management plans have been developed for the drinking water system assets to identify how they should be maintained renewed or upgraded as required
The Infrastructure amp Operations Asset Management report dated June 2005 was prepared as a consolidation of its long-range infrastructure strategies and current financial and technical practices with a goal to maintain upgrade and operate the Cityrsquos physical assets in a cost-effective manner The strategy for the water system relates directly to the replacement andor rehabilitation of the watermains With over 700 km of watermains the cost-effective rehabilitation is prioritized based on the age material type size soil conditions and pressure related issues as well as integration with road resurfacing road reconstruction work and other utilitiesrsquo underground efforts
A further Capital Planning Study was performed between December 2008 and March 2009 In this study a high level condition assessment was performed for the Bare Point Treatment Plant pumping stations and the in-ground storage reservoirs and standpipes
resulting in the determination of maintenance and renewal needs up to 2028
Over the next 20 years significant capital is required to upgrade and maintain the Cityrsquos water system On average approximately $10 million of capital investments will be incurred each year These expenditures provide for the delivery of safe drinking water to Thunder Bay residents in the short term and the long term and will be performed in a cost-effective manner through priority planning and integration with other City department upgrades
For further details the Asset Management report can be found on the City of Thunder Bay website at thunderbaycaCity governmentDepartments Infrastructure and OperationsAsset Management Planhtm
Bare Point Pilot Plant Update 2015 In 2015 the Bare Point Water Treatment Plant approved a three-year study in partnership with Lakehead University Lakehead University will support the study with staff and student time and a $250000 grant through the natural Sciences and Engineering research Council Specific objectives of the study include Bare Point Pilot Plant bull Characterization of
seasonal changes in raw water as well as the study and control of membrane
bull Conduct bench-scale tests to study the effects of temperature (03-2˚C vs 20˚C) seasonal changes in raw water characteristics and operating flux at 03-2˚C on membrane performance fouling cleaning efficiency and structure changes
bull Conduct pilot-scale tests to study the effects of temperature (03-20˚C) and operating flux at 03-2˚C on membrane performance fouling cleaning efficiency and structure changes
11
bull Investigate the impact of seasonal temperature changes (particularly cold temperatures (03shy2˚C)) on membrane structure and verify the findings of pilot-scale studies in a full-scale plant
bull Develop optimal operational and membrane cleaning protocols to minimize the impacts of the factors found to be causing decreases in membrane per formance
bull Repor t the economic and environmental benefits of the cleaning scenarios
It is the hope that these study results will demonstrate innovative processes cleaning strategies and products which will create opportunities for Thunder Bayrsquos economy to manufacture and sell to the region
Also in 2015 a pilot study was completed using an innovative technology developed at Lakehead University in the chemistry department This technology uses nano (very small) structures to improve efficiency of water treatment at very low energy The study was used in the cleaning system for the membranes at Bare Point Water Treatment Plant The results were extremely encouraging indicating chemical savings of 50 increased life span of the membranes and waste water reduction of 33
The potential to manufacture this technology is now being investigated for use in drinking water plans in Ontario
Cross-Connection amp Backflow Prevention Program The City of Thunder Bay is dedicated to protecting the quality of our drinking water In order to manage the potable water supply and minimize risks to public health the Development Services Department and Environment Division ndash Water Authority have implemented a Backflow Prevention Program Work is ongoing with property owners certified testers and plumbing contractors to identify cross-connections and advise where backflow prevention devices are required to protect the public potable water supply For more information on this program contact the Building Division at 625-2574
Wise Water Use ndash Bringing it Outdoors Thunder Bay is proud of its drinking water Letrsquos use it wisely
Although rainwater isnrsquot always enough to keep your garden beds in good condition during hot summer months you can give the rain a helping hand and reduce your use of drinking water outdoors by following some of these tips
1 USE A RAiN BARREL A rain barrel will capture water for use in your garden decreasing the need to turn on the hose rainwater is the type of water your garden likes best - it is ldquosoftrdquo and even contains small amounts of nitrogen An added environmental benefit is that rain barrel use cuts down on stormwater runoff to the Cityrsquos storm sewer system and thus to Lake Superior So by using a rain barrel you are protecting the source of your drinking water
Each year the City of Thunder Bay funds a discounted rain barrel program delivered by EcoSuperior Residents with a City water account receive a $20 discount on a rain barrel purchase when they present a copy of their water bill at EcoSuperior For updates on this program visit thunderbaycaLivingEnvironment Waterrain Barrel Discounthtm
2 TRY xERiSCAPiNg The word xeriscaping comes from the Greek word xeros for dry and scape meaning a view or scene Xeriscaping produces a garden where plants can survive during dry periods without water or fertilizers
Local garden centres can advise on xeriscaping - the key is to choose dry-loving plants and encourage deep root systems Decorative rocks boulders permeable pavers sculptures or ornaments can be incorporated to achieve the look you want
3 WHETHER YOUrsquoRE iNDOORS OR OUT PRACTiSE THE 3Rs OF WiSE WATER USE
bull Reduce ndash Become aware of the amount of water yoursquore using and look for ways to use less
bull Retrofit ndash replace water-guzzling toilets and appliances with more water-efficient models or retrofit existing appliances with water-saving devices
bull Repair ndash Stop the leaks In one year a leak of just OnE drip per second wastes 10000 litres (2167 gallons) of water ndash enough water to fill more than 60 bathtubs
12
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T13
corrosion control program for lead
Studies have shown chronic exposure to lead even at low levels can have health impacts Of particular concern are the neurodevelopmental effects impacting learning and memor y on developing fetuses and young children
Lead in drinking water can originate from older internal pipes and lead ser vice lines or from the solder used to connect the pipes or fixtures Older homes built prior to 1950 are more likely to have lead pipes and ser vice lines
In 2007 the Ministr y of the Environment and Climate Change (MOECC) initiated the Lead Action Plan to address concerns of lead in drinking water This plan required municipalities within the province of Ontario to test for elevated levels of lead in their drinking water through the Community Lead Sampling Program in accordance with Schedule 151 of the Ontario regulation 17003 under the Safe Drinking Water Act (SDWA 2002) Under this regulation communities with greater than 10 of lead sample results that exceed the provincial standard of 10 parts per billion (ppb) are required to develop and implement an approved Corrosion Control Plan
The Cit y of Thunder Bay has approximately 8000 lead plumbing ser vices throughout the community and has taken part in the lead sampling program since 2007 The results from this sampling have indicated that approximately 25 of the results are above the 10ppb provincial limit These results contributed to the development of the Cityrsquos Corrosion Control Plan that was approved in 2010 by the MOECC The primary focus of the Plan was on lead service replacement and education with the addition of sodium hydroxide a pH adjusting chemical to be used in the last phase of the Plan to control lead corrosion
In 2014 approved revisions were made to the City of Thunder Bay Corrosion Control Plan The revised approval included provision for a 2 year pilot study to measure the effectiveness of corrosion control through chemical addition focusing on the impact the chemical has on the disinfection properties of the water In order to reduce the lead levels within private plumbing through chemical addition it has been determined an increase in pH from the average raw source water of 787 to between 90-96 is required The Water Authority wants to ensure an increase in pH to this range does not reduce the effectiveness of sodium hypochlorite used for disinfection For this reason the addition of sodium hydroxide for the purpose of corrosion control will be initially controlled and closely monitored in one pressure zone The Hodder Pressure Zone of Current river was designated as the pilot study area due to its small size and close proximity to the Bare Point Water Treatment Plant enabling 24 hour monitoring by licensed operators This specific area also contains homes with a combination of lead and copper private
HOD
DER
AVE
LESL
IE A
VE
ARUNDEL ST
STRA
THC
ON
A A
VE
1-17 HWY
R TA ST
HODD A
UC B
ASS
GRE
NV
LLE
AVE
MAR ON ST
DEW
E AV
E
ERLE ST
SH ARD DR
BLACK BAY RD
N
D
MERRI L ST
MORSE ST
DACRE ST
ADAMS ST
LIL IAN ST
ELL OTT ST
CUYLER ST
CEN
ENNI
LP
RKRD
ROB ERTA ST
HALLAM ST
MONTCLAIR ST
CURR
ENT
AVE
HN
ER B EX
RE
RONA ST
ADELA DE ST
CUB
RLAND SN
SURREY ST
GBSON
AE
COPE
NHAG
EN R
D
CONYERS ST
ALGOA S
N
COWAN ST
TALBOT ST
AUDR
EY S
T
G
S
TERRAC
E CRES
ACDOUGAL
S
PA RKWOOD ST
ADM RAL CT
BLAC
K B
AY
CRES
COURS
N
SHERAN
SRD
GRE
NV
LLE
A VE
MORSE ST
ON
B D
GRE
NVI
LLE
AVE
DEW
E AV
E
CUYLER ST
CURR
NT
E
middot
1 15000
Legend PRESSURE ZONES 1AHT 1N 1S 2A 2N 2S 3N NB
AREA OF PILOT STUDY IN
HODDER ZONE
Pressure Zone 1AHT
Pressure Zone 1N
RE
SP
ON
SIB
ILIT
Y
14
If your home has a lead service line replacing the entire service pipe is the best way to ensure no lead is getting into your water
MUNICIPAL WATERMAIN
CIT
Y Public
HO
MEO
WN
ER
Private
PROPERTY LINE
S E RV I C E P I PE
W AT E R M E TE R
ser vices and there are also no industrial users located within the zone making it an ideal location for the study Invitations to participate in the study along with additional information about lead in drinking water and corrosion control were mailed out directly to all residents within the study zone Two public information sessions were held in the Current river area to provide residents with detailed information on corrosion control and the pilot study
During the first year of the study (2015) prior to the chemical being added baseline data was collected from 45 volunteered homes in the study area During the second year of the study (2016) once the chemical is injected data will be collected from those same locations Early in 2016 sodium hydroxide will be
injected at the Hodder Pumping Station targeting the Hodder Pressure Zone (pilot study area) The expanded water quality monitoring program for the duration of the study includes sampling and testing for lead pH chlorine residual alkalinity temperature iron sodium turbidity colour trihalomethane and microbiological parameters All data collected from the study will be reviewed analysed and discussed with the MOECC Pending the results of the pilot study and consultation with the MOECC the City of Thunder Bay will commence with city wide chemical addition for the purpose of pH adjustment for corrosion control in 2017 The City of Thunder Bay will continue to inform the public on lead in drinking water corrosion control and pH adjustment throughout 2016
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
lead frequently asked questions
How does lead get into drinking water The raw water from Lake Superior and water supplied from the water distribution system have little or no lead present However lead is occasionally found in the water ser vice pipes and the plumbing in homes and can dissolve into the water supply from these sources Lead can enter tap water through corrosion of plumbing materials like lead solder fixtures or lead pipes Chrome or brass plated faucets and fixtures can also leach lead into water
How do I determine if I have lead pipes in my home Lead piping was used in older homes usually built before 1952 Lead pipe is easy to bend dullish grey in colour and leaves a silver mark when scratched on another surface
What should I do if I live in a house with a lead service pipe or plumbing When water sits in the lead ser vice pipe for long periods of time it absorbs more lead than when running Water that has stood in the tap for more than six hours should not be used for consumption Before using water for drinking or cooking let the water run from the cold water tap for up to five minutes To avoid wasting water take a shower or run a washing machine or dishwasher to clear the pipes instead of just letting it run Once you have let the water run fill pitchers kettles or pots for drinking or for food preparation during the day
Who can I call to arrange to have my water tested If you are concerned about lead levels in your water contact the City of Thunder Bay Environment Division at 684-3568 to arrange to have your water tested for lead levels
Does lead in drinking water pose a health risk Lead is a common metal found in the environment in air soil household dust food certain types of pottery and water Lead can pose a significant risk to your health if too much enters your body The greatest risk is to young children and pregnant women Lead exposure is a world-wide health problem If you have or suspect you have a lead water service alternate sources of drinking water should be considered for young children and pregnant women
The City of Thunder Bay strives to reduce overall lead ser vice connections and fixtures provide ongoing watermain flushing and cleaning and increase public awareness about water quality The watermain replacement program renews the piped water infrastructure When watermains are replaced the service connections are also replaced to the property line Prior to a scheduled watermain replacement the City will contact each affected homeowner in advance to discuss the option of replacing their lead service line The City has the watermain replaced under a capital contract and the work is performed by a private contractor During the watermain replacement all of the individual lead service lines are replaced to the property lines If the homeowner chooses to have their portion of the private lead service line replaced from the property line to the water meter that homeowner must arrange with the private contractor on-site to do the work at the homeownerrsquos expense A plumbing permit must be obtained and a plumber must complete the final connection to the water meter If the watermain on a street is not scheduled for renewal homeowners can still ask to have their lead service lines replaced The City will fund and complete all work from watermain to property line providing the homeowner has replaced the private portion of the lead line from the property line to the water meter The homeowner must obtain the required plumbing permit hire a plumber for the final connection and have all final inspections done The homeowner must submit a Priority Lead Water Service replacement Form along with documentation of service replacement and send it to the The City of Thunder Bay Engineering Division Final restoration of private property is done by the homeowner the City will restore City property The City will respond to the priority lead water private service replacement requests on a first-come first served basis with priority given to homes deemed to have elevated or high levels of lead in their drinking water after testing For information on lead service line replacement call the City at 684-3568 or visit The City of Thunder Bay website at thunderbaycaleadpipes
What is the City doing
15
source w ater protec tion
16
For the Lakehead Source Protection Area the Source Protection Plan sets out policies to protect sources of municipal drinking water It determines how drinking water threats will be reduced eliminated or monitored who is responsible for taking action timelines and how progress will be measured
The Plan specifically applies to municipal residential drinking water sources (Wellhead Protection Areas and Intake Protection Zones) no threats have been listed in the Assessment report for highly vulnerable aquifers (HVAs) or significant groundwater recharge areas (SgrAs) within the Lakehead Source Protection Area therefore no policies have been developed in these areas
Section 22 of the Ontario Regulation 28707 lists these Source Protection Plan objectives
1 To protect existing and future drinking water sources in the Lakehead Source Protection Area
2 To ensure that in all areas where a significant drinking water threat could exist that a) If the activity is occurring at the time the Source Protection Plan takes effect the activity ceases to be a significant drinking water threat and b) The activity never becomes a significant drinking water threat
The Lakehead Source Protection Plan released in 2013 by the Lakehead Source Protection Committee is available at w w wsourceprotectionnet
Lakehead Source Protection Plan
Approved Source Protection Plan - January 16 2013
Prepared by he Lakehead
Source Protection Committee
Under the Clean Water Act 2006
(On ario Regulation 28707)
Made poss ble hrough funding upport from the Government of Ontario
Prot ecting Our Water keep it Superior Although we live on the doorstep of Lake Superior we must use the resource wisely Less than one per cent of the total water on the planet is available to us as fresh water Only a portion of that is renewable fresh water If all the earthrsquos water were stored in a 5-litre container available fresh water would not quite fill a teaspoon The World resources Institute defines renewable fresh water as ldquosalt-free water that is fully replaced in any given year through rain and snow that falls on continents and islands and flows through rivers and streams to the seardquo Canada contains 64 percent of the worldrsquos annual renewable fresh water
bull Avoid fertilizers and pesticides which pollute ground water
bull When washing vehicles go to a commercial car wash that filters and recycles water Itrsquos the safe way to keep oil sediment and other pollutants from going down the drain and harming lakes creeks rivers or ground water
bull Use environmentally safe biodegradable detergents and personal care products (shampoos hair dyes lotions) without added chemicals
bull Invest in water and energy-efficient appliances such as dishwashers and washing machines
bull Reduce your use of motors on water bodies ndash use a paddle or a sail and enjoy the sounds of nature
bull Dispose of household hazardous waste properly Please do not put the following down the drain bull Paint bull Oils or grease bull Chemicals or cleaning products bull Pharmaceuticals - return unused
pharmaceuticals to your pharmacy
For more information on protecting our water or on proper disposal of hazardous waste call our Dispatcher at 625-2195
We all have a stake in protecting our water
Objectives and Scope of the Source Protection Plan
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
wise water use
2015 Marks 20th Anniversary of EcoSuperior and City of Thunder Bay Wise Water Use In 1995 a newly launched non-profit called Thunder Bay 2002 Clean amp green par tnered with the City of Thunder Bay on a mission to encourage area residents to adopt a greener lifestyle
Twenty years later the City of Thunder Bay continues to fund EcoSuperiorrsquos Water Wise Programs which focus on water conser vation water protection and promotion of our Superior tap water Below are some of the many programs that have been funded by the City of Thunder Bay and delivered by EcoSuperior over the past 20 years
1 Water saver Visits ndash residential visits to help homeowners make changes to increase water conservation in the home (1996-2011)
2 Toilet Rebate Program ndash Water bill rebate offered to residents who replace existing toilets with low flow toilets (1995-2013) Since 2010 more than 2000 rebates were issued for low flow toilets
3 Washing Machine Rebates ndash rebate to residents who replace their washing machine with a water-efficient model (2005)
4 Water Wise Gardens Xeriscaping - Using native or water-efficient plants and grasses that flourish under local conditions has many advantages such as greater resistance to drought insect infestation and disease and it reduces the need for pesticides and fertilizers
6 school Presentations ndash Educating students about water conser vation water protection Lake Superior and our municipal water system Since 1998 EcoSuperior has delivered Water Wise presentations to over 10500 students
7 Rain barrel sales ndash Capture run-off in a rain barrel and use it for all your outdoor watering needs to conser ve water and manage stormwater Since 1997 EcoSuperior has sold more than 9200 rain barrels
8 back to the Tap - This program uses advertising contests and giveaways to promote Thunder Bayrsquos tap water because ever y drop is Superior
9 The Water bar ndash Built by the Cityrsquos Water Authority the Water Bar is transportable and can be used at events to provide drinking water for event-goers
carr ying refillable water bottles EcoSuperior schedules and staffs the Water Bar Since 2011 the Water Bar has supplied Bare Point water on tap at 110 events
10 Pet Waste Digester Workshops - Dog waste is loaded with nitrogen and bacteria that can pooshylute our beautiful Lake Superior ever y time it rains Bur y or compost pet waste beneath ground level to completely break down the waste and protect our water ways
11 Canada Water Week ndash Thunder Bay has been celebrating this national event since 2013 to help raise the profile and understanding of water in Canada
12 Drainage Rebate Program - Homeowners can take advantage of rebates offered by the City of Thunder Bay for installing flood prevention measures such as sump pumps and sewer backup prevention valves Since 2013 481 homes have received a drainage rebate totalling $608343
13 Keep it superior storm Drain education ndash This program helps educate the public about the impacts of pollution entering urban storm drains In our community most of the water entering storm drains goes directly into local rivers streams and lakes untreated
14 Rain Garden Rebates - rain gardens absorb rainwater which helps to recharge our groundwater protect neighbourhoods from flooding and drainage problems keep our streams clean by reducing the amount of pollution that enters storm drains and provide habitat for birds butterflies and insects
15 stormwater Management ndash Fact sheet that explains why rainwater should be absorbed into the soil whenever possible instead of flowing into storm sewers that empty into our local water ways
WHAT GOES IN HERE
ENDS UP HERE
16 organic lawn Care factsheet ndash Learn about lawn care for a healthy lake and how to have a healthy lawn which is less likely to have pest problems
17
EarthCare
Environment Divisionrsquos Commitment to EarthCare Thunder Bay City Council has adopted the EarthCare Sustainability Plan 2014-2020 This plan which replaces the Community Environmental Action Plan (CEAP) guides the City and the community in reducing greenhouse gas emissions and supports the creation of a more sustainable and climate-resilient community One of the water goals of the plan is to improve the management of water wastewater and stormwater based on best practices This goal focuses on the need to develop a comprehensive water wastewater and stormwater master plan and the need to develop watershed restoration plans something the Environment Division and EarthCare have actively spearheaded or have been involved with in 2015 To view the plan visit thunderbayca earthcare
Brad Doff Sustainability Coordinator
EarthCare Water Working group To find out more about the Ear thCare Water Working group contact Brad Doff Sustainability Coordinator at 625-2411
Members Aaron Ward Project Engineer City of Thunder Bay Bonnie Low Engineering Clerk City of Thunder Bay
Brad Doff Sustainabilit y Coordinator City of Thunder Bay Carl goodwin Process Engineer City of Thunder Bay
Curniss Mcgoldrick Ear thCare City of Thunder Bay Dave Dutchak Project Manager City of Thunder Bay Frank Edgson Nor thshore Steelhead A ssociation
gail Willis Working Group Chair Senior Technologist City of Thunder Bay Jamie Saunders EcoSuperior
Janice Horgos Council of Canadians Thunder Bay Jim Bailey Remedial Action Plan Coordinator
Jim Vukmanich Chief Chemist Cit y of Thunder Bay Kristin Maenpaa Blue Heron Environmental
Lee Amelia Parks and Open Spaces City of Thunder Bay Lucie Lavoie EcoSuperior
Mairu Zhen Ontario First Nations Technical Services Corporation Michelle McChristie Great Lakes Advisor Ministr y of Environment
and Climate Change Rob Stewart Lakehead University
Sandra Stiles Ear thCare Advisor y Committee Sarah Kerton Sustainability Coordinator Cit y of Thunder Bay
Shelley Vescio City Forester City of Thunder Bay Tammy Cook Lakehead Regional Conser vation Authority
Werner Schwar Coordinator ndash Parks Planning City of Thunder Bay Zeke McLeod Lakehead Universit y
18
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
frequently asked questions
How do we know our drinking water is safe The Ministry of the Environment and Climate Change sets stringent monitoring requirements for drinking water Water quality is monitored 24 hours a day seven days a week Customers can have confidence that their water treatment plant has highly effective water treatment and quality assurance processes in place to remove bacteria and other harmful substances from the water
is there anything homeowners can do about lead in drinking water Lead concentrations in drinking water can be minimized by not drinking the ldquofirst drawrdquo of water in the morning This is water that has been sitting in the plumbing lines overnight and has the highest levels of leached metals such as copper zinc and lead A good practice is to run the water until it feels very cold before drinking Flushing the toilet or taking a shower can also use up this ldquofirst drawrdquo of water For more information on lead in drinking water please visit thunderbayca leadpipes
What is a Water Fill Station Water fill stations are locations where residents may purchase City water There are two self serve residential water fill stations that are open 24 hours a day seven days a week A ldquoSmart Cardrdquo or access card must be purchased in advance The stations are located at the corner of Hwy 61 and Mount Forest Boulevard and on Valley Street at Hutton Park Drive For more information on the stations or where to obtain a ldquoSmart Cardrdquo please contact 625-2195
Does the Backflow Prevention Program apply to residential homeowners The Water Works By-Law does not require single-family dwellings to install backflow prevention devices unless the Water Authority determines that the property is a high risk However homeowners can take steps to protect the drinking water system
Indirect cross-connections such as a hose with one end immersed in a swimming pool laundry sink fish tank bucket etc can result in contaminated water being pulled back into the drinking water system Wherever possible install backflow prevention devices on outside
water taps boilers and sprinkler systems to protect the quality of the public drinking water supply and the quality of the water in your home
What is a remote meter reading device remote reading devices can be installed for a water meter which will allow the meter to be read from outside your home These devices provide accurate water consumption readings without requiring the homeowner to be home or the need for a homeowner to call in quarterly meter readings Upon request these devices can be installed at the cost of the homeowner For further information on installing a remote device please contact the Environment Division at 474-4817
What can homeowners do to reduce the risk of frozen water services bull If water piping is located within cupboards next to exterior walls keep cupboard doors open to allow warmer air to circulate around pipes
bull Do not set furnace lower than 55˚F at night or when the house is vacant
bull Close and drain pipes leading to outside faucets
bull Wrap foam pipe insulation around pipes most susceptible to freezing (for example pipes near outside walls in crawl spaces or in attics)
bull Seal air leaks in homes and garages
bull If you will be away for a long period of time close off your main ser vice valve in your basement and open all taps to allow pipes to drain and have someone check your home regularly
Does the City of Thunder Bay provide sampling and testing of well water if not where can i have my well water tested no the City of Thunder Bay does not perform water quality tests for private wells This ser vice is provided free of charge from the Thunder Bay District Health Unit For more information contact the District Health Unit at 807-625-5900 or visit their website at w w wtbdhucom
19
contact us
20
Our water quality specialists are available to respond to customer inquiries and
concerns We offer services and programs to ensure our water customers can
contact us at any time of the day or night It is our job to investigate and resolve
problems quickly and efficiently
We believe inhellip QUALITY SERVICES FROM QUALITY PEOPLE
EarthCare Thunder Bay 62 5 -2 411
Water Conservation Programs delivered by EcoSuperior 624-214 0
Contact Us Water Quality Concerns Information Water Trouble reporting
625 -2195 (2 4 hour s)
Lead Testing Program 684-3568
Backflow Prevention Program 625 -2574
Water Billing and Arrears 625 -2 25 5
Water Meter reading Phone In 625 -316 0 (2 4 hour s)
Water Treatment Plant Tours 684-3567
w w wthunderbayca
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
TrEATED WATEr TO DISTrIBUTIOn 2015
s U M M a R Y R e P o R T
MONTH Total for Month (Million Litres)
Peak Flow MLD
Minimum Flow MLD
Avg Daily MLD
Operational Capacity ()
Januar y 1215 6240 3171 4050 357
Februar y 1134 6427 3177 4051 357
March 1261 6482 3194 4205 370
April 1256 6502 3184 4188 369
May 1073 6341 3066 3974 350
June 125 4 6593 3038 4180 368
July 1350 6642 2833 4355 384
August 1292 6540 3092 4168 367
September 1294 6630 3123 4 312 380
October 1197 6343 2864 3861 340
November 1202 6344 3318 4008 353
December 1129 5649 2983 3642 321
Total Volume 14658 Average 4083 360
Flow results in MLD (million litres per day) maximum capacity 113 MLD
21
Drinking-Water Systems Regulation O Reg 17003
ANNUAL REPORT 2015
Drinking-Water System Number Drinking-Water System Name
Drinking-Water System Owner Drinking-Water System Category Period being reported
220000273 Bare Point Water Treatment Plant and Distribution Subsystem City of Thunder Bay Large Municipal Residential January 1 ndash December 31 2015
Complete if your Category is Large Municipal Residential or Small Municipal Residential
Does your Drinking-Water System serve more than 10000 people Yes [X] No [ ]
Is your annual report available to the public at no charge on a web site on the Internet Yes [X] No [ ] Location of annual report hard copies Bare Point Water Treatment Plant Branches of the Thunder Bay District Library Environment Division Office ndash Victoriaville City Hall Front St Service Yard
Location where Summary Report required under O Reg 17003 Schedule 22 will be available for inspection Bare Point Water Treatment Plant Environment Division Office ndash Victoriaville
Complete for all other Categories
Number of Designated Facilities served
Did you provide a copy of your annual report to all Designated Facilities you serve Yes [ ] No [ ]
Number of Interested Authorities you report to
Did you provide a copy of your annual report to all Interested Authorities you report to for each Designated Facility Yes [ ] No [ ]
Note For the following tables below additional rows or columns may be added or an appendix may be attached to the report
List all Drinking-Water Systems (if any) which receive all of their drinking water from your system Drinking Water System Name Drinking Water System Number King Georges Park Distribution System 260070265 Terra Vista Distribution System 260094380
Did you provide a copy of your annual report to all Drinking-Water System owners that are connected to you and to whom you provide all of its drinking water
Yes [X] No [ ]
Drinking Water Systems Regulations Page 1 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Indicate how you notified system users that your annual report is available and is free of charge
[x] Public accessnotice via the web [x] Public accessnotice via Government Office [x] Public accessnotice via a newspaper [x] Public accessnotice via Public Request [x] Public accessnotice via a Public Library [x] Public accessnotice via other method City Insert ldquoMy TBayrdquo
Describe your Drinking-Water System The Bare Point WTP treats an average of 4083ML of Lake Superior water daily using ultrafiltration The water is disinfected using sodium hypochlorite and distributed to The City of Thunder Bay
List all water treatment chemicals used over this reporting period Sodium Hypochlorite
Were any significant expenses incurred to [x] Install required equipment [x] Repair required equipment [x] Replace required equipment
Please provide a brief description and a breakdown of monetary expenses incurred
In 2015 The City of Thunder Bay Environment Division Bare Point Water Treatment Plant expensed approximately $325000 towards annual equipment maintenance new installations and emergency breakdowns 2015 Capital project money expensed for the Bare Point Water Treatment Plant totaled approximately 16 Million dollars including the replacement of 1140 filter modules in the filtration units at a cost of an estimated 12 Million dollars Other notable Capital projects included $130000 towards the Corrosion Control Project along with electrical and instrumentation upgrades
The City of Thunder Bay Distribution Subsystem spent approximately 579 Million dollars on water infrastructure rehabilitation and replacement projects These projects consisted of replacing five watermains including the replacement of a section of twin 24rdquo trunk mains that distribute the water leaving the Bare Point Water Treatment Plant Additional maintenance projects included the non-invasive cost effective method of cleaning and cement mortar lining old watermains on thirteen streets $125000 was expensed under the Kerr Hydrant Replacement Program along with $100000 under the lead service replacement program Expenses for the continual improvement of water quality included watermain looping costing approximately $60000 and the installation of a blow off costing $100000 An additional $55000 was spent on watermain network expansions to address new service areas
Drinking Water Systems Regulations Page 2 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Provide details on the notices submitted in accordance with subsection 18(1) of the Safe Drinking-Water Act or section 16-4 of Schedule 16 of OReg17003 and reported to Spills Action Centre
Incident Date Parameter Result Unit of
Measure Corrective Action Corrective Action Date
Feb 19 2015 Chlorine 003 mgL Flush amp re-sample Feb 19 2015 Mar 23 2015 Lead 105 ugL Flush amp re-sample Mar 23 2015 May 02 2015 Total Coliform Present pa100ml Flush amp re-sample May 05 2015 June 24 2015 Total Coliform Present pa100ml Flush amp re-sample June 26 2015 June 26 2015 Total Coliform Present pa100ml Flush amp re-sample June 29 2015 June 27 2015 Total Coliform 3 MPN100ml Precautionary BWA
issued flush sanitize amp re-sample
June 29 2015
July 25 2015 Total Coliform Present pa100ml Flush amp re-sample July 28 2015 Aug 27 2015 Total Coliform Present pa100ml Flush amp re-sample Aug 30 2015 Sept 01 2015 Chlorine 003 mgL Flush re-sample amp bacti
sample Sep 8 2015
Nov 10 2015 Chlorine 001 mgL Flush amp re-sample Nov 10 2015 Nov 10 2015 Chlorine 002 MgL Flush amp re-sample Nov 10 2015
Microbiological testing done under the Schedule 10 11 or 12 of Regulation 17003 during this reporting period
Number of
Samples
Range of EColi Or Fecal Results
(min )-(max )
Range of Total Coliform Results
(min )-(max )
Number of HPC Samples
Range of HPC Results
(min )-(max )
Raw 52 lt10 ndash 10 lt10 - 19 NA NA Treated 52 Absent Absent 52 0 - 1 Distribution 1631 Absent Present 500 0-820
Operational testing done under Schedule 7 8 or 9 of Regulation 17003 during the period covered by this Annual Report
Number of Grab
Samples
Range of Results (min )-(max ) Unit of Measure
Turbidity 8760 0048-007 NTU Chlorine 8760 132-157 mgL Fluoride (If the DWS provides fluoridation)
NA NA NA
NOTE For continuous monitors use 8760 as the number of samples
Drinking Water Systems Regulations Page 3 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Summary of additional testing and sampling carried out in accordance with the requirement of an approval order or other legal instrument
Date of legal instrument issued Parameter Date Sampled Result Unit of Measure
MDWL 024-101 July 27 2015
Chloramines Nov 17 2015 0096 mgL
MDWL 024-101 July 27 2015
Benzo(a)pyrene Jan 14 2015 lt0010 ugL
MDWL 024-101 July 27 2015
Cyanide Jan 14 2015 lt00020 mgL
Summary of Inorganic parameters tested during this reporting period or the most recent sample results
Parameter Sample Date Result Value Unit of Measure Exceedance Antimony January 14 2015 lt060 ugL no Arsenic January 14 2015 lt10 ugL no Barium January 14 2015 lt10 ugL no Boron January 14 2015 lt50 ugL no Cadmium January 14 2015 lt010 ugL no Chromium January 14 2015 lt10 ugL no Lead See Schedule 151
information Mercury January 14 2015 lt010 ugL no Selenium January 14 2015 lt10 ugL no Sodium Jan Apr June Oct 2015
Avg 320 mgL no
Uranium January 14 2015 lt20 ugL no Fluoride January 14 2015 lt0024 mgL no Nitrite October 13 2015 lt0010 mgL no Nitrate October 13 2015 0331 mgL no
only for drinking water systems testing under Schedule 152 this includes large municipal non-residential systems small municipal non-residential systems non-municipal seasonal residential systems large non-municipal non-residential systems and small non-municipal non-residential systems
Summary of lead testing under Schedule 151 during this reporting period (applicable to the following drinking water systems large municipal residential systems small municipal residential systems and non-municipal year-round residential systems)
Location Type Number of Range of Lead Results Unit of Number of
Drinking Water Systems Regulations Page 4 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Samples (min) ndash (max ) Measure Exceedances Plumbing 334 lt10 ndash 502 ugL 58 Distribution 43 lt10-105 ugL 1
Summary of Organic parameters sampled during this reporting period or the most recent sample results
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Alachlor Jan 14 2015 lt010 ugL no Aldicarb Jan 14 2015 lt10 ugL no Aldrin + Dieldrin Jan 14 2015 lt0040 ugL no Atrazine + N-dealkylated metobolites Jan 14 2015 lt020 ugL no Azinphos-methyl Jan 14 2015 lt010 ugL no Bendiocarb Jan 14 2015 lt020 ugL no Benzene Jan 14 2015 lt050 ugL no Benzo(a)pyrene Jan 14 2015 lt0010 ugL no Bromoxynil Jan 14 2015 lt020 ugL no Carbaryl Jan 14 2015 lt020 ugL no Carbofuran Jan 14 2015 lt020 ugL no Carbon Tetrachloride Jan 14 2015 lt050 ugL no Chlordane (Total) Jan 14 2015 lt030 ugL no Chlorpyrifos Jan 14 2015 lt010 ugL no Cyanazine Jan 14 2015 lt010 ugL no Diazinon Jan 14 2015 lt010 ugL no Dicamba Jan 14 2015 lt020 ugL no 12-Dichlorobenzene Jan 14 2015 lt050 ugL no 14-Dichlorobenzene Jan 14 2015 lt050 ugL no Dichlorodiphenyltrichloroethane (DDT) + metabolites
Jan 14 2015 lt040 ugL no
12-Dichloroethane Jan 14 2015 lt050 ugL no 11-Dichloroethylene (vinylidene chloride)
Jan 14 2015 lt050 ugL no
Dichloromethane Jan 14 2015 lt50 ugL no 2-4 Dichlorophenol Jan 14 2015 lt030 ugL no 24-Dichlorophenoxy acetic acid (24-D) Jan 14 2015 lt020 ugL no Diclofop-methyl Jan 14 2015 lt020 ugL no Dimethoate Jan 14 2015 lt010 ugL no Dinoseb Jan 14 2015 lt020 ugL no Diquat Jan 14 2015 lt10 ugL no Diuron Jan 14 2015 lt10 ugL no Glyphosate Jan 14 2015 lt50 ugL no Heptachlor + Heptachlor Epoxide Jan 14 2015 lt020 ugL no
Drinking Water Systems Regulations Page 5 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Lindane (Total) Jan 14 2015 lt010 ugL no Malathion Jan 14 2015 lt010 ugL no Methoxychlor Jan 14 2015 lt010 ugL no Metolachlor Jan 14 2015 lt010 ugL no Metribuzin Jan 14 2015 lt010 ugL no Monochlorobenzene Jan 14 2015 lt050 ugL no Paraquat Jan 14 2015 lt10 ugL no Parathion Jan 14 2015 lt010 ugL no Pentachlorophenol Jan 14 2015 lt050 ugL no Phorate Jan 14 2015 lt010 ugL no Picloram Jan 14 2015 lt020 ugL no Polychlorinated Biphenyls(PCB) Jan 14 2015 lt0035 ugL no Prometryne Jan 14 2015 lt010 ugL no Simazine Jan 14 2015 lt010 ugL no THM (NOTE show latest annual average)
Jan Apr June Oct 2015
3245 ugL no
Temephos Jan 14 2015 lt010 ugL no Terbufos Jan 14 2015 lt020 ugL no Tetrachloroethylene Jan 14 2015 lt050 ugL no 2346-Tetrachlorophenol Jan 14 2015 lt050 ugL no Triallate Jan 14 2015 lt010 ugL no Trichloroethylene Jan 14 2015 lt050 ugL no 246-Trichlorophenol Jan 14 2015 lt050 ugL no 245-Trichlorophenoxy acetic acid (245-T) Jan 14 2015 lt020 ugL no Trifluralin Jan 14 2015 lt010 ugL no Vinyl Chloride Jan 14 2015 lt020 ugL no
List any Inorganic or Organic parameter(s) that exceeded half the standard prescribed in Schedule 2 of Ontario Drinking Water Quality Standards
Parameter Result Value Unit of Measure Date of Sample
Drinking Water Systems Regulations Page 6 of 6 (PIBS 4435e01) December 2011
When we heal the earth we heal ourselves ~David Orr
The activist is not the man who says the river is dirty The activist is the man who cleans up the river
~Ross Perot
We never know the worth of water till the well is dry ~Thomas Fuller ndash1732
Pure water is the worldrsquos first and foremost medicine ~Slovakian Proverb
No one can see their reflection in running water It is only in still water that we can see
~Taoist proverb
My connection to the earth is reinforced through the rhythm of the waves ~Mike Dolan
In one drop of water are found all the secrets of the oceans ~Kahlil Gibran
The people are like water and the ruler a boat Water can support a boat or overturn it ~William Shakespeare
A man of wisdom delights in water ~Confucius
Water ndash conserve and protect it ndash create a ripple effect ~City of Thunder Bay
this document is printed on acid-free
archival SMART paper made from 30
post consumer waste
TB2176(2016)
- City of Thunder Bay 2015 Annual Report - Drinking Water Quality - Front Cover
- Table of Contents
- Message from the Director - Michelle Warywoda
- Who We Are
- How Your Water Is Treated
- How Your Water Is Delivered
- Water Quality Highlights 2015
- Operator Certification and Training
- Our Commitment to Continual Improvement
- Corrosion Control Program for Lead
- Lead - Frequently Asked Questions
- Source Water Protection
- Wise Water Use
- EarthCare
- Drinking Water - Frequently Asked Questions
- Contact Us
- Treated Water Distribution 2015 Summary Report
- Ontario Drinking Water Systems Regulation O Reg 17003 Annual Report 2015 for Bare Point Water Treatment Plant and Distribution Subsystem
- Back Cover
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
message from the director
As the Director of the Environment Division ndash Water Authority I am pleased to present our 2015 Drinking Water Quality Annual Report confirming to you the continual delivery of high quality safe drinking water
This report details water quality results from Jan 1 to Dec 31 2015 in accordance with Ontario Drinking Water System Regulation (O Reg 17003) under the Safe Drinking Water Act 2002 It also contains information on the water treatment and delivery process You have the right to know what is in your drinking water and where it comes from
Every minute of every day water quality is monitored by certified operators and on-line instrumentation Our customers can have confidence in the quality of
the drinking water produced from the Bare Point Water Treatment Plant and delivered through the Cityrsquos water distribution system
It is our top priority to maintain a safe and sustainable supply of water providing for public health protection fire protection and support for the local economy ndash all contributing to Thunder Bayrsquos high quality of life
I invite you to contact us with questions you have about your drinking water In addition you are welcome to come tour the Bare Point Water Treatment Plant and discover firsthand the processes equipment and people committed to delivering safe and refreshing water from Lake Superior to your home
On behalf of the Environment Division we look forward to another year of continuous quality improvement in service to both visitors and residents in the City of Thunder Bay
Michelle Warywoda P Eng Director Environment Division
1
bull Operating and maintaining a safe clean continuous potable water supply to the citizens of Thunder Bay
bull Meeting or exceeding applicable legislative and regulatory requirements
bull Participating in studies relevant to drinking water
bull Participating in and encouraging water conservation initiatives
bull Implementing a Quality Management System consisting of policies standard operating procedures staff competency and emergency contingency and response planning
Quality Management System Policy The Environment Division ndash Water Authority on behalf of the Corporation of The City of Thunder Bay is committed to
2
The Environment Division ndash
Water Authority is dedicated to
the maintenance and continual
improvement of the Quality Management
System through the support and
participation of all affected employees
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
who we are
Infrastructure amp Operations General Manager - Kerri Marshall P Eng
Environment Division
Director - Michelle Warywoda PEng Chief Chemist - Jim Vukmanich MSc CChem Sustainability Coordinator - Sarah Kerton Brad Doff Curniss McGoldrick (Intern)
Water treatment
Superintendent Water Treatment Plant - Don Kmill Supervisor Maintenance - Larry Holm Supervisor Operations - Erin Marcella-Fui Chief Operator Operations - Craig Scali Chief Operator Maintenance - Lance Forsberg
SeWer amp Water maintenanCe
Supervisor - Gerald Luty Supervisor - Dave Warwick Equipment Operator II - Thomas Chesterman Dan Guarasci Jordan Cook Matthew Little James Raynard Lead Hand I - Richard Dawson Wayne Fraser Lead Hand II - Larry Banning Darrin Mohring Eric Sokk Greg Shaw
ContraCt ProjeCt ServiCeS
Supervisor - Andrew Pruys Equipment Operator I - Jeffrey Track Kris Blomquist Lead Hand I - Ron Zurkan (Construction) Kevin Wigmore (Meter Shop)
Executive Assistant - Paula Ojala
Planning amp Research Analyst - Dan Currie Process Engineers - Carl Goodwin MSc PEng Supervisor ndash Municipal Drinking Water Licensing Program - Tony Santos
Environmental Engineering TechniciansSmall System Operator - David L Sutton Gary Person Mike Bazdarick Ian Johnstone Janitor Handyman - Willie Seifert Chief Operator Electrical - Steve Wakewich
Sewer Trouble Technicians - John Brunetti Larry Margarit Skilled Sewer and Water Workers (Maintenance) - Brian Black Rob Coggin Mario Colistro Luc Connell Rick Erickson Angelo Falcigno Gary Garner Paul Kassa Steven Leisander James Rose Steve Scerba Dustin Seeley David Tremonti Niel Watts Alec Moffat Dan Lavoie Patricia Wilson Dan Labbe Brad Doran Joanne Hardy
Lead Hand II (Construction) - Mark Bevilacqua Journeyman Plumbers ndash Graham Robb Barry Gvora Joe Adcock Gary Gravelle
Training amp Quality Assurance Coordinators - Shelby Jaspers Terry Restoule Project Engineer - Tom McConnell PEng
Line Patrol - Dennis Charles Millwrights - George Etheridge Dave A Sutton Operators - Judith Petch Myron Holyk Dennis Belluz Mark Jurcic Dan Ward Devon Blair and Mark Antoniszyn Plant Electricians - Cosimo Crupi
Aaron Knibbs Emanuel Sposato Jason Presenger Turnkeys - Don Fenton John Kantyluk Utility Locator Technicians - Allan McCrae Utility Plumbers - Ernest Rollason Paul Fennell Water Distribution Technician - Michael Sacino
Skilled Sewer and Water Worker (Construction) - Bradley Salatino Craig Drabit Terry Tozer
3
4
Engineering Division
Central Support Division
Director - Kayla Dixon PEng MBA Supervisor Design amp Field Engineering - Cory Halvorsen Construction Inspector - John Coceancic Gary Crago Tom Dingwell Roman Myhal Field Technologist - Troy Golding Trevor Harris Kaarlo Viljanen
Intermediate Technologist I - Mitch Drabek Project Engineers - Rick Harms PEng Martin Heerema PEng Brian Newman PEng Mike Vogrig PEng Aaron Ward PEng Matt Miedema PEng Senior Technologist - John Piccinin Gail Willis
Survey Technologists - Lonny Bohonos Stuart Green Mike Precosky Mike Leveque Traffic Technician - Ryan Love Intermediate Technologist II - Cosmo Palermo Shawn Stephens
Manager - Charles Campbell Supervisor Administrative Support Services - Joanne Scerba Communications Officer ndash Kris Ketonen Supervisor Financial Services - Tina Lahtinen Accounting amp Administration Clerks -Tracey Dychko Elsa Elder Heidi Takalo Dispatchers - Christine Goshgarian Sandy
Holbrook Nelson Susan Oinonen Marilyn Towsley Peter Viita Cindy Woodbeck Administrative Assistant - Andrea Nadeau Clerk Steno III - Kristy Sunderland Bonnie Low Capital Project Analysts - Shari Dykeman Kathy Learning Information Services Specialist - Karen
Etelapaa Technology Management Specialist - Henry Connor
Staff at Bare Point
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
how your water is treated
LAkE TO LAkE APPrOACH FOr SAFE DrInkIng WATEr
STEP 1 Source Water Our drinking water starts with the worldrsquos largest source of fresh water Lake Superior The intake for the plant is located nearly 1 km from the shoreline and is positioned at a water depth of approximately 18 metres and rests approximately 9 metres above the lake bottom The depth of the intake protects it from debris entering from the bottom of the lake and from the water surface
STEP 2 Screening The raw water enters the plant through the intake Travelling screens remove debris and prevent particles from entering the plant The raw water is stored briefly in the wet well The screens are similar to common household window screens although they are made from stainless steel
STEP 3 Filtration The water is then pulled through the Zeeweed membrane filtration system using vacuum generated from pumps Hollow fibre ultra-filtration membranes use gentle suction to filter impurities from the water
5
STEP 4 Disinfection The clearwell is used for primary disinfection as described by the Ministry of the Environment and Climate Change Sodium hypochlorite is added to the water in the clearwell mixing chamber The clearwell uses a baffling system to allow the sodium hypochlorite to mix with the water This creates a long contact time or soaking time for the water to mix with the hypochlorite Contact time is a measurement of the concentration of the sodium hypochlorite multiplied by the time travelled in the clearwell
STEP 5 Storage The clean safe disinfected drinking water is then stored at the plant in two underground storage tanks to keep the water cool and fresh awaiting delivery to customersrsquo taps Each reservoir can hold over two million litres of water
STEP 6 Water Delivery Water is pumped from the storage reservoirs into the distribution system by high lift pumps Some of the water is delivered directly to customer taps and some is delivered to one of five storage reservoirs within the distribution system
STEP 7 Environmental Protection Wastewater from the membrane filtration process is piped to the Atlantic Avenue Water Pollution Control Plant for treatment before being returned clean to Lake Superior
6
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
61 HWY
OLI VER RD
DAWSON RD
11-17 HWY
JOHN ST R D
MA
PLEW
AR
D RD
AR TH UR S T W
CITY RD
GOVERN M ENT R D
ROSSLYN R D
THUNDER B
AY EXPRESSWAY
BROADWAY AVE
MOU NTA IN R D
HAZELW
OO
D D
R
BA LM
ORA
L ST
GO
LF L
N K
S R
D
JOHN ST
DOG
LA KE
R D
CH PPEWA RD
OD
DER
AVE
JAM
ES
ST S
COPE
NHA
GEN
RD
MEM
ORAL
E
ALGOMA ST N
ARUNDEL ST
AR TH UR S T E
JAMES ST N
WAL SH ST E
CENTRAL AVE
PAQ UET TE RD
MA IN ST
20TH
SI D
E R
D
EDW
A R
D S
T S
25TH
S D
E R
D
NEEB
N G
AVE
HARBOUR EXPRESS WAY
WI LL IA M ST
V C TOR IA AVE E
WAL SH ST W
ISL A
N D
DR
VIC
KER
S S
T N
STRATHCONA AVE
AN NORMAN ST
VALLEY ST SY
NDC
ATE
AVE
S
HIG
H ST
S
MON TR EA L S T
BEVER LY ST
STRAND AVE
JUNOT AVE S
FR AN CI S S T E
TW IN
C T
Y C
R O
SSRO
A D
GORE ST W
RIVERDALE RD
PION EER D R
ISABEL T
MA
PLE
WA
R D
RD
11-17 HWY
25TH
SI D
E R
D
how your water is delivered
BA R E PO I NT WAT ER T R EAT M E N T PL A N T
HI LL
DA
LE R
D
SHU
NI A
H S
T
Ho d d e r Z o n e plusmndegshy
gt shy
shygt gt
plusmndegshy
plusmndeg
plusmndeg
gt
plusmndegshy
Z O N E 3 N Z O N E 2 A
Z O N E 2 N
Z O N E 1 N
LAKE SUPERIOR
gt
Z O N E 2 S Z O N E 1 S
gt
Ne e b i n g Z o n e
gt
Find your pressure zone and read on page eight how water is delivered to your area
7
From the plant to your tap
Thunder Bayrsquos water distribution system is divided into eight pressure zones (see map opposite page) High lift pumps move the treated water from the plant into the distribution system The water storage facilities and pumping stations regulate water pressure within the distribution system
Water can be redirected through the distribution system when needed The system is made up of the following components
Standpipe ndash Above-ground water storage facility providing pressure by water column height
Reservoir ndash Large volume in-ground water storage facility
Pumping Station ndash Pumps water from one zone into another zone and can be used to increase water pressure to an area
Water Pressure Zone ndash Areas where a minimum and maximum water pressure can be expected in water distribution system
Zone 1n The reservoirs at the Bare Point Water Treatment Plant store water for this zone and pump it into this area as needed The Duke Street reservoir also provides water storage for this zone
Hodder Zone The Hodder Standpipe stores water for this zone Water is pumped from the Bare Point Water Treatment Plant to the Hodder Pumping Station This station supplies water to the Standpipe as needed
Zone 2A The Duke Street reservoir stores water for this zone It was added to increase and maintain water pressure for this area
Zone 2n The McIntyre reservoir stores water for this zone Water is pumped from the Bare Point Water Treatment Plant through the Chamberlain Pumping Station to this zone In 2015 approximately 100 homes and businesses in the Oliver Road at Thunder Bay Expressway area were converted from pressure zone 1n to pressure zone 2n resulting in increased water pressure for the affected properties
Zone 3n The Hazelwood Standpipe stores water for this zone Water is pumped from the Bare Point Water Treatment Plant through the Chamberlain Pumping Station to the McIntyre reservoir The McIntyre Pumping Station supplies water to the Hazelwood Standpipe
Zone 1S The rockcliff reservoir stores water for this zone Water is pumped from the Bare Point Water Treatment Plant through the Vickers and James Street Pumping Stations filling the rockcliff reservoir and supplying water to the area
Zone 2S Water is pumped from the Broadway Avenue Pumping Station to this zone Water is drawn from the Zone 1S water distribution system which includes the rockcliff reservoir
neebing Zone Water is drawn into this zone from the Zone 2S distribution system The neebing Booster Pumping Station increases water pressure for this zone
8
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
w ater qualit y highlight s 2 015
operational Parameters
Units Range of Results
Drinking Water Quality
standard objective
frequency of Tests
What Does this Measure
Alkalinity - Total as CaCO3
mgL 15 - 40 30 - 500 Monthly The capability of water to neutralize acid
Dissolved Organic Carbon mgL 0 3 6 - 2 1 5 Quar terly
residual organic matter after travelling through the membrane filters
Free chlorine residual mgL 1 2 9 shy 1 5 4 gt005 77 per week The amount of chlorine
remaining in finished water
Hardness - CaCO3
mgL 30 - 60 80 - 100 Monthly The capacity of water to react with soap
Nitrate-N mgL 0 1 - 0 412 10 Quar terly Health related parameter
Nitrite-N mgL lt0 0 2 1 Quar terly Health related parameter
Odour n a Ok Inoffensive 42 per week Does the water smell goodbad
pH n a 77 7 - 8 3 8 6 5 - 8 5 77 per week The acidity or alkalinity of the water
S o d iu m mgL 3 13 - 3 81 20 Quarterly Health related parameter
Ta s t e n a Ok Inoffensive 42 per week The taste of the water
Tem p er a t u r e degC 2 4 5 - 77 3 15 77 per week The temperature ranges of the water
Tr u e C o l ou r TCU 0 - 1 5 Daily The appearance of the water
Tu r b i d i t y n T U 0 0 49 - 0 0 7 10 77 per week The clarity of the water
f or m or e i n f or m a t ion v i s i t t h un d e r b a y c a w a t e r
UNiTS NTU = nephelometric
turbidity units
mgL = milligrams per litre = parts per million
TCU = True colour units
CaCO3 = Calcium Carbonate
na = not applicable
Water Quality Monitoring We are serious about drinking water quality In 2015 Thunder Bay residents received excellent quality drinking water Samples are taken and evaluated according to Ministry of the Environment and Climate Change regulations Water quality is monitored at the treatment plant every minute of every day by operators and on-line instrumentation In addition an independent certified laboratory tested approximately 2000 samples for potential contaminants The total number of water samples taken in 2015 was more than 29000
Our testing program is fully compliant with Ontariorsquos Drinking Water regulations
9
operator certification and training
10
Type of Certificate Number of Certificates
Water Distribution Operator-in-Training (OIT) 10
Water Distribution Class I 5
Water Distribution Class II 26
Water Distribution Class III 15
Water Distribution Class IV 16
Water Treatment Operator-in-Training (OIT) 5
Water Treatment Class I 3
Water Treatment Class II 5
Water Treatment Class III 5
Water Treatment Class IV 5
Under the Safe Drinking Water Act (SDWA) all Ontario Drinking Water Systems must be categorized by type of system and classification level The City of Thunder Bayrsquos Bare Point Water Treatment Plant and Distribution Subsystem is categorized as a Level III Treatment System and a Level IV Distribution System
Section 12 (1) under the SDWA requires that no person shall operate a municipal drinking-water system unless the person holds a valid operatorrsquos certificate issued in accordance with the regulations
The certification program establishes occupational standards for operators and water quality analysts It is intended to give greater assurance of safe drinking water to the residents of Ontario through ensuring that operators have the education experience and
knowledge to per form their responsibilities effectively
Water Distribution (WD) and Water Treatment (WT) Certificates must be renewed every three years In order for operators to maintain a WD or WT certificate they must complete a minimum of 150 hours of training over the three year period this includes 42 hours of Director Approved Training which involves completing an exam with a minimum of 70 per cent to pass 108 hours of Hands on Training pertinent to WD or WT and completion of the Provincial Mandatory Course In 2015 water operators working in the Environment Division completed a total of 7198 hours of training
In order to obtain a WD or W T certificate an operator must meet the following education and experience criteria
Type of Certificate Minimum Educational Requirement Years of Experience
Operator in Training grade 12 nA
Class I grade 12 1 year
Class II grade 12 3 years
Class III 2 years of relevant post-secondar y education
4 years (2 years as an Operator in Charge)
Class IV 4 years of relevant post-secondar y education
4 years (2 years as an Operator in Charge)
As of December 31 2015 the City of Thunder Bayrsquos Environment Division operators held the following operator certificates permitting them to work with the drinking water system
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
our commitment to continual improvement
Capital Asset Management To enable the delivery of safe drinking water to all the water system holds significant assets including Bare Point Water Treatment Plant one lab five water storage facilities eight water pumping stations eight water pressure zones over 700 kilometres of watermains and thousands of connections fire hydrants manholes and valves These assets are referred to as capital
Asset management plans have been developed for the drinking water system assets to identify how they should be maintained renewed or upgraded as required
The Infrastructure amp Operations Asset Management report dated June 2005 was prepared as a consolidation of its long-range infrastructure strategies and current financial and technical practices with a goal to maintain upgrade and operate the Cityrsquos physical assets in a cost-effective manner The strategy for the water system relates directly to the replacement andor rehabilitation of the watermains With over 700 km of watermains the cost-effective rehabilitation is prioritized based on the age material type size soil conditions and pressure related issues as well as integration with road resurfacing road reconstruction work and other utilitiesrsquo underground efforts
A further Capital Planning Study was performed between December 2008 and March 2009 In this study a high level condition assessment was performed for the Bare Point Treatment Plant pumping stations and the in-ground storage reservoirs and standpipes
resulting in the determination of maintenance and renewal needs up to 2028
Over the next 20 years significant capital is required to upgrade and maintain the Cityrsquos water system On average approximately $10 million of capital investments will be incurred each year These expenditures provide for the delivery of safe drinking water to Thunder Bay residents in the short term and the long term and will be performed in a cost-effective manner through priority planning and integration with other City department upgrades
For further details the Asset Management report can be found on the City of Thunder Bay website at thunderbaycaCity governmentDepartments Infrastructure and OperationsAsset Management Planhtm
Bare Point Pilot Plant Update 2015 In 2015 the Bare Point Water Treatment Plant approved a three-year study in partnership with Lakehead University Lakehead University will support the study with staff and student time and a $250000 grant through the natural Sciences and Engineering research Council Specific objectives of the study include Bare Point Pilot Plant bull Characterization of
seasonal changes in raw water as well as the study and control of membrane
bull Conduct bench-scale tests to study the effects of temperature (03-2˚C vs 20˚C) seasonal changes in raw water characteristics and operating flux at 03-2˚C on membrane performance fouling cleaning efficiency and structure changes
bull Conduct pilot-scale tests to study the effects of temperature (03-20˚C) and operating flux at 03-2˚C on membrane performance fouling cleaning efficiency and structure changes
11
bull Investigate the impact of seasonal temperature changes (particularly cold temperatures (03shy2˚C)) on membrane structure and verify the findings of pilot-scale studies in a full-scale plant
bull Develop optimal operational and membrane cleaning protocols to minimize the impacts of the factors found to be causing decreases in membrane per formance
bull Repor t the economic and environmental benefits of the cleaning scenarios
It is the hope that these study results will demonstrate innovative processes cleaning strategies and products which will create opportunities for Thunder Bayrsquos economy to manufacture and sell to the region
Also in 2015 a pilot study was completed using an innovative technology developed at Lakehead University in the chemistry department This technology uses nano (very small) structures to improve efficiency of water treatment at very low energy The study was used in the cleaning system for the membranes at Bare Point Water Treatment Plant The results were extremely encouraging indicating chemical savings of 50 increased life span of the membranes and waste water reduction of 33
The potential to manufacture this technology is now being investigated for use in drinking water plans in Ontario
Cross-Connection amp Backflow Prevention Program The City of Thunder Bay is dedicated to protecting the quality of our drinking water In order to manage the potable water supply and minimize risks to public health the Development Services Department and Environment Division ndash Water Authority have implemented a Backflow Prevention Program Work is ongoing with property owners certified testers and plumbing contractors to identify cross-connections and advise where backflow prevention devices are required to protect the public potable water supply For more information on this program contact the Building Division at 625-2574
Wise Water Use ndash Bringing it Outdoors Thunder Bay is proud of its drinking water Letrsquos use it wisely
Although rainwater isnrsquot always enough to keep your garden beds in good condition during hot summer months you can give the rain a helping hand and reduce your use of drinking water outdoors by following some of these tips
1 USE A RAiN BARREL A rain barrel will capture water for use in your garden decreasing the need to turn on the hose rainwater is the type of water your garden likes best - it is ldquosoftrdquo and even contains small amounts of nitrogen An added environmental benefit is that rain barrel use cuts down on stormwater runoff to the Cityrsquos storm sewer system and thus to Lake Superior So by using a rain barrel you are protecting the source of your drinking water
Each year the City of Thunder Bay funds a discounted rain barrel program delivered by EcoSuperior Residents with a City water account receive a $20 discount on a rain barrel purchase when they present a copy of their water bill at EcoSuperior For updates on this program visit thunderbaycaLivingEnvironment Waterrain Barrel Discounthtm
2 TRY xERiSCAPiNg The word xeriscaping comes from the Greek word xeros for dry and scape meaning a view or scene Xeriscaping produces a garden where plants can survive during dry periods without water or fertilizers
Local garden centres can advise on xeriscaping - the key is to choose dry-loving plants and encourage deep root systems Decorative rocks boulders permeable pavers sculptures or ornaments can be incorporated to achieve the look you want
3 WHETHER YOUrsquoRE iNDOORS OR OUT PRACTiSE THE 3Rs OF WiSE WATER USE
bull Reduce ndash Become aware of the amount of water yoursquore using and look for ways to use less
bull Retrofit ndash replace water-guzzling toilets and appliances with more water-efficient models or retrofit existing appliances with water-saving devices
bull Repair ndash Stop the leaks In one year a leak of just OnE drip per second wastes 10000 litres (2167 gallons) of water ndash enough water to fill more than 60 bathtubs
12
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T13
corrosion control program for lead
Studies have shown chronic exposure to lead even at low levels can have health impacts Of particular concern are the neurodevelopmental effects impacting learning and memor y on developing fetuses and young children
Lead in drinking water can originate from older internal pipes and lead ser vice lines or from the solder used to connect the pipes or fixtures Older homes built prior to 1950 are more likely to have lead pipes and ser vice lines
In 2007 the Ministr y of the Environment and Climate Change (MOECC) initiated the Lead Action Plan to address concerns of lead in drinking water This plan required municipalities within the province of Ontario to test for elevated levels of lead in their drinking water through the Community Lead Sampling Program in accordance with Schedule 151 of the Ontario regulation 17003 under the Safe Drinking Water Act (SDWA 2002) Under this regulation communities with greater than 10 of lead sample results that exceed the provincial standard of 10 parts per billion (ppb) are required to develop and implement an approved Corrosion Control Plan
The Cit y of Thunder Bay has approximately 8000 lead plumbing ser vices throughout the community and has taken part in the lead sampling program since 2007 The results from this sampling have indicated that approximately 25 of the results are above the 10ppb provincial limit These results contributed to the development of the Cityrsquos Corrosion Control Plan that was approved in 2010 by the MOECC The primary focus of the Plan was on lead service replacement and education with the addition of sodium hydroxide a pH adjusting chemical to be used in the last phase of the Plan to control lead corrosion
In 2014 approved revisions were made to the City of Thunder Bay Corrosion Control Plan The revised approval included provision for a 2 year pilot study to measure the effectiveness of corrosion control through chemical addition focusing on the impact the chemical has on the disinfection properties of the water In order to reduce the lead levels within private plumbing through chemical addition it has been determined an increase in pH from the average raw source water of 787 to between 90-96 is required The Water Authority wants to ensure an increase in pH to this range does not reduce the effectiveness of sodium hypochlorite used for disinfection For this reason the addition of sodium hydroxide for the purpose of corrosion control will be initially controlled and closely monitored in one pressure zone The Hodder Pressure Zone of Current river was designated as the pilot study area due to its small size and close proximity to the Bare Point Water Treatment Plant enabling 24 hour monitoring by licensed operators This specific area also contains homes with a combination of lead and copper private
HOD
DER
AVE
LESL
IE A
VE
ARUNDEL ST
STRA
THC
ON
A A
VE
1-17 HWY
R TA ST
HODD A
UC B
ASS
GRE
NV
LLE
AVE
MAR ON ST
DEW
E AV
E
ERLE ST
SH ARD DR
BLACK BAY RD
N
D
MERRI L ST
MORSE ST
DACRE ST
ADAMS ST
LIL IAN ST
ELL OTT ST
CUYLER ST
CEN
ENNI
LP
RKRD
ROB ERTA ST
HALLAM ST
MONTCLAIR ST
CURR
ENT
AVE
HN
ER B EX
RE
RONA ST
ADELA DE ST
CUB
RLAND SN
SURREY ST
GBSON
AE
COPE
NHAG
EN R
D
CONYERS ST
ALGOA S
N
COWAN ST
TALBOT ST
AUDR
EY S
T
G
S
TERRAC
E CRES
ACDOUGAL
S
PA RKWOOD ST
ADM RAL CT
BLAC
K B
AY
CRES
COURS
N
SHERAN
SRD
GRE
NV
LLE
A VE
MORSE ST
ON
B D
GRE
NVI
LLE
AVE
DEW
E AV
E
CUYLER ST
CURR
NT
E
middot
1 15000
Legend PRESSURE ZONES 1AHT 1N 1S 2A 2N 2S 3N NB
AREA OF PILOT STUDY IN
HODDER ZONE
Pressure Zone 1AHT
Pressure Zone 1N
RE
SP
ON
SIB
ILIT
Y
14
If your home has a lead service line replacing the entire service pipe is the best way to ensure no lead is getting into your water
MUNICIPAL WATERMAIN
CIT
Y Public
HO
MEO
WN
ER
Private
PROPERTY LINE
S E RV I C E P I PE
W AT E R M E TE R
ser vices and there are also no industrial users located within the zone making it an ideal location for the study Invitations to participate in the study along with additional information about lead in drinking water and corrosion control were mailed out directly to all residents within the study zone Two public information sessions were held in the Current river area to provide residents with detailed information on corrosion control and the pilot study
During the first year of the study (2015) prior to the chemical being added baseline data was collected from 45 volunteered homes in the study area During the second year of the study (2016) once the chemical is injected data will be collected from those same locations Early in 2016 sodium hydroxide will be
injected at the Hodder Pumping Station targeting the Hodder Pressure Zone (pilot study area) The expanded water quality monitoring program for the duration of the study includes sampling and testing for lead pH chlorine residual alkalinity temperature iron sodium turbidity colour trihalomethane and microbiological parameters All data collected from the study will be reviewed analysed and discussed with the MOECC Pending the results of the pilot study and consultation with the MOECC the City of Thunder Bay will commence with city wide chemical addition for the purpose of pH adjustment for corrosion control in 2017 The City of Thunder Bay will continue to inform the public on lead in drinking water corrosion control and pH adjustment throughout 2016
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
lead frequently asked questions
How does lead get into drinking water The raw water from Lake Superior and water supplied from the water distribution system have little or no lead present However lead is occasionally found in the water ser vice pipes and the plumbing in homes and can dissolve into the water supply from these sources Lead can enter tap water through corrosion of plumbing materials like lead solder fixtures or lead pipes Chrome or brass plated faucets and fixtures can also leach lead into water
How do I determine if I have lead pipes in my home Lead piping was used in older homes usually built before 1952 Lead pipe is easy to bend dullish grey in colour and leaves a silver mark when scratched on another surface
What should I do if I live in a house with a lead service pipe or plumbing When water sits in the lead ser vice pipe for long periods of time it absorbs more lead than when running Water that has stood in the tap for more than six hours should not be used for consumption Before using water for drinking or cooking let the water run from the cold water tap for up to five minutes To avoid wasting water take a shower or run a washing machine or dishwasher to clear the pipes instead of just letting it run Once you have let the water run fill pitchers kettles or pots for drinking or for food preparation during the day
Who can I call to arrange to have my water tested If you are concerned about lead levels in your water contact the City of Thunder Bay Environment Division at 684-3568 to arrange to have your water tested for lead levels
Does lead in drinking water pose a health risk Lead is a common metal found in the environment in air soil household dust food certain types of pottery and water Lead can pose a significant risk to your health if too much enters your body The greatest risk is to young children and pregnant women Lead exposure is a world-wide health problem If you have or suspect you have a lead water service alternate sources of drinking water should be considered for young children and pregnant women
The City of Thunder Bay strives to reduce overall lead ser vice connections and fixtures provide ongoing watermain flushing and cleaning and increase public awareness about water quality The watermain replacement program renews the piped water infrastructure When watermains are replaced the service connections are also replaced to the property line Prior to a scheduled watermain replacement the City will contact each affected homeowner in advance to discuss the option of replacing their lead service line The City has the watermain replaced under a capital contract and the work is performed by a private contractor During the watermain replacement all of the individual lead service lines are replaced to the property lines If the homeowner chooses to have their portion of the private lead service line replaced from the property line to the water meter that homeowner must arrange with the private contractor on-site to do the work at the homeownerrsquos expense A plumbing permit must be obtained and a plumber must complete the final connection to the water meter If the watermain on a street is not scheduled for renewal homeowners can still ask to have their lead service lines replaced The City will fund and complete all work from watermain to property line providing the homeowner has replaced the private portion of the lead line from the property line to the water meter The homeowner must obtain the required plumbing permit hire a plumber for the final connection and have all final inspections done The homeowner must submit a Priority Lead Water Service replacement Form along with documentation of service replacement and send it to the The City of Thunder Bay Engineering Division Final restoration of private property is done by the homeowner the City will restore City property The City will respond to the priority lead water private service replacement requests on a first-come first served basis with priority given to homes deemed to have elevated or high levels of lead in their drinking water after testing For information on lead service line replacement call the City at 684-3568 or visit The City of Thunder Bay website at thunderbaycaleadpipes
What is the City doing
15
source w ater protec tion
16
For the Lakehead Source Protection Area the Source Protection Plan sets out policies to protect sources of municipal drinking water It determines how drinking water threats will be reduced eliminated or monitored who is responsible for taking action timelines and how progress will be measured
The Plan specifically applies to municipal residential drinking water sources (Wellhead Protection Areas and Intake Protection Zones) no threats have been listed in the Assessment report for highly vulnerable aquifers (HVAs) or significant groundwater recharge areas (SgrAs) within the Lakehead Source Protection Area therefore no policies have been developed in these areas
Section 22 of the Ontario Regulation 28707 lists these Source Protection Plan objectives
1 To protect existing and future drinking water sources in the Lakehead Source Protection Area
2 To ensure that in all areas where a significant drinking water threat could exist that a) If the activity is occurring at the time the Source Protection Plan takes effect the activity ceases to be a significant drinking water threat and b) The activity never becomes a significant drinking water threat
The Lakehead Source Protection Plan released in 2013 by the Lakehead Source Protection Committee is available at w w wsourceprotectionnet
Lakehead Source Protection Plan
Approved Source Protection Plan - January 16 2013
Prepared by he Lakehead
Source Protection Committee
Under the Clean Water Act 2006
(On ario Regulation 28707)
Made poss ble hrough funding upport from the Government of Ontario
Prot ecting Our Water keep it Superior Although we live on the doorstep of Lake Superior we must use the resource wisely Less than one per cent of the total water on the planet is available to us as fresh water Only a portion of that is renewable fresh water If all the earthrsquos water were stored in a 5-litre container available fresh water would not quite fill a teaspoon The World resources Institute defines renewable fresh water as ldquosalt-free water that is fully replaced in any given year through rain and snow that falls on continents and islands and flows through rivers and streams to the seardquo Canada contains 64 percent of the worldrsquos annual renewable fresh water
bull Avoid fertilizers and pesticides which pollute ground water
bull When washing vehicles go to a commercial car wash that filters and recycles water Itrsquos the safe way to keep oil sediment and other pollutants from going down the drain and harming lakes creeks rivers or ground water
bull Use environmentally safe biodegradable detergents and personal care products (shampoos hair dyes lotions) without added chemicals
bull Invest in water and energy-efficient appliances such as dishwashers and washing machines
bull Reduce your use of motors on water bodies ndash use a paddle or a sail and enjoy the sounds of nature
bull Dispose of household hazardous waste properly Please do not put the following down the drain bull Paint bull Oils or grease bull Chemicals or cleaning products bull Pharmaceuticals - return unused
pharmaceuticals to your pharmacy
For more information on protecting our water or on proper disposal of hazardous waste call our Dispatcher at 625-2195
We all have a stake in protecting our water
Objectives and Scope of the Source Protection Plan
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
wise water use
2015 Marks 20th Anniversary of EcoSuperior and City of Thunder Bay Wise Water Use In 1995 a newly launched non-profit called Thunder Bay 2002 Clean amp green par tnered with the City of Thunder Bay on a mission to encourage area residents to adopt a greener lifestyle
Twenty years later the City of Thunder Bay continues to fund EcoSuperiorrsquos Water Wise Programs which focus on water conser vation water protection and promotion of our Superior tap water Below are some of the many programs that have been funded by the City of Thunder Bay and delivered by EcoSuperior over the past 20 years
1 Water saver Visits ndash residential visits to help homeowners make changes to increase water conservation in the home (1996-2011)
2 Toilet Rebate Program ndash Water bill rebate offered to residents who replace existing toilets with low flow toilets (1995-2013) Since 2010 more than 2000 rebates were issued for low flow toilets
3 Washing Machine Rebates ndash rebate to residents who replace their washing machine with a water-efficient model (2005)
4 Water Wise Gardens Xeriscaping - Using native or water-efficient plants and grasses that flourish under local conditions has many advantages such as greater resistance to drought insect infestation and disease and it reduces the need for pesticides and fertilizers
6 school Presentations ndash Educating students about water conser vation water protection Lake Superior and our municipal water system Since 1998 EcoSuperior has delivered Water Wise presentations to over 10500 students
7 Rain barrel sales ndash Capture run-off in a rain barrel and use it for all your outdoor watering needs to conser ve water and manage stormwater Since 1997 EcoSuperior has sold more than 9200 rain barrels
8 back to the Tap - This program uses advertising contests and giveaways to promote Thunder Bayrsquos tap water because ever y drop is Superior
9 The Water bar ndash Built by the Cityrsquos Water Authority the Water Bar is transportable and can be used at events to provide drinking water for event-goers
carr ying refillable water bottles EcoSuperior schedules and staffs the Water Bar Since 2011 the Water Bar has supplied Bare Point water on tap at 110 events
10 Pet Waste Digester Workshops - Dog waste is loaded with nitrogen and bacteria that can pooshylute our beautiful Lake Superior ever y time it rains Bur y or compost pet waste beneath ground level to completely break down the waste and protect our water ways
11 Canada Water Week ndash Thunder Bay has been celebrating this national event since 2013 to help raise the profile and understanding of water in Canada
12 Drainage Rebate Program - Homeowners can take advantage of rebates offered by the City of Thunder Bay for installing flood prevention measures such as sump pumps and sewer backup prevention valves Since 2013 481 homes have received a drainage rebate totalling $608343
13 Keep it superior storm Drain education ndash This program helps educate the public about the impacts of pollution entering urban storm drains In our community most of the water entering storm drains goes directly into local rivers streams and lakes untreated
14 Rain Garden Rebates - rain gardens absorb rainwater which helps to recharge our groundwater protect neighbourhoods from flooding and drainage problems keep our streams clean by reducing the amount of pollution that enters storm drains and provide habitat for birds butterflies and insects
15 stormwater Management ndash Fact sheet that explains why rainwater should be absorbed into the soil whenever possible instead of flowing into storm sewers that empty into our local water ways
WHAT GOES IN HERE
ENDS UP HERE
16 organic lawn Care factsheet ndash Learn about lawn care for a healthy lake and how to have a healthy lawn which is less likely to have pest problems
17
EarthCare
Environment Divisionrsquos Commitment to EarthCare Thunder Bay City Council has adopted the EarthCare Sustainability Plan 2014-2020 This plan which replaces the Community Environmental Action Plan (CEAP) guides the City and the community in reducing greenhouse gas emissions and supports the creation of a more sustainable and climate-resilient community One of the water goals of the plan is to improve the management of water wastewater and stormwater based on best practices This goal focuses on the need to develop a comprehensive water wastewater and stormwater master plan and the need to develop watershed restoration plans something the Environment Division and EarthCare have actively spearheaded or have been involved with in 2015 To view the plan visit thunderbayca earthcare
Brad Doff Sustainability Coordinator
EarthCare Water Working group To find out more about the Ear thCare Water Working group contact Brad Doff Sustainability Coordinator at 625-2411
Members Aaron Ward Project Engineer City of Thunder Bay Bonnie Low Engineering Clerk City of Thunder Bay
Brad Doff Sustainabilit y Coordinator City of Thunder Bay Carl goodwin Process Engineer City of Thunder Bay
Curniss Mcgoldrick Ear thCare City of Thunder Bay Dave Dutchak Project Manager City of Thunder Bay Frank Edgson Nor thshore Steelhead A ssociation
gail Willis Working Group Chair Senior Technologist City of Thunder Bay Jamie Saunders EcoSuperior
Janice Horgos Council of Canadians Thunder Bay Jim Bailey Remedial Action Plan Coordinator
Jim Vukmanich Chief Chemist Cit y of Thunder Bay Kristin Maenpaa Blue Heron Environmental
Lee Amelia Parks and Open Spaces City of Thunder Bay Lucie Lavoie EcoSuperior
Mairu Zhen Ontario First Nations Technical Services Corporation Michelle McChristie Great Lakes Advisor Ministr y of Environment
and Climate Change Rob Stewart Lakehead University
Sandra Stiles Ear thCare Advisor y Committee Sarah Kerton Sustainability Coordinator Cit y of Thunder Bay
Shelley Vescio City Forester City of Thunder Bay Tammy Cook Lakehead Regional Conser vation Authority
Werner Schwar Coordinator ndash Parks Planning City of Thunder Bay Zeke McLeod Lakehead Universit y
18
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
frequently asked questions
How do we know our drinking water is safe The Ministry of the Environment and Climate Change sets stringent monitoring requirements for drinking water Water quality is monitored 24 hours a day seven days a week Customers can have confidence that their water treatment plant has highly effective water treatment and quality assurance processes in place to remove bacteria and other harmful substances from the water
is there anything homeowners can do about lead in drinking water Lead concentrations in drinking water can be minimized by not drinking the ldquofirst drawrdquo of water in the morning This is water that has been sitting in the plumbing lines overnight and has the highest levels of leached metals such as copper zinc and lead A good practice is to run the water until it feels very cold before drinking Flushing the toilet or taking a shower can also use up this ldquofirst drawrdquo of water For more information on lead in drinking water please visit thunderbayca leadpipes
What is a Water Fill Station Water fill stations are locations where residents may purchase City water There are two self serve residential water fill stations that are open 24 hours a day seven days a week A ldquoSmart Cardrdquo or access card must be purchased in advance The stations are located at the corner of Hwy 61 and Mount Forest Boulevard and on Valley Street at Hutton Park Drive For more information on the stations or where to obtain a ldquoSmart Cardrdquo please contact 625-2195
Does the Backflow Prevention Program apply to residential homeowners The Water Works By-Law does not require single-family dwellings to install backflow prevention devices unless the Water Authority determines that the property is a high risk However homeowners can take steps to protect the drinking water system
Indirect cross-connections such as a hose with one end immersed in a swimming pool laundry sink fish tank bucket etc can result in contaminated water being pulled back into the drinking water system Wherever possible install backflow prevention devices on outside
water taps boilers and sprinkler systems to protect the quality of the public drinking water supply and the quality of the water in your home
What is a remote meter reading device remote reading devices can be installed for a water meter which will allow the meter to be read from outside your home These devices provide accurate water consumption readings without requiring the homeowner to be home or the need for a homeowner to call in quarterly meter readings Upon request these devices can be installed at the cost of the homeowner For further information on installing a remote device please contact the Environment Division at 474-4817
What can homeowners do to reduce the risk of frozen water services bull If water piping is located within cupboards next to exterior walls keep cupboard doors open to allow warmer air to circulate around pipes
bull Do not set furnace lower than 55˚F at night or when the house is vacant
bull Close and drain pipes leading to outside faucets
bull Wrap foam pipe insulation around pipes most susceptible to freezing (for example pipes near outside walls in crawl spaces or in attics)
bull Seal air leaks in homes and garages
bull If you will be away for a long period of time close off your main ser vice valve in your basement and open all taps to allow pipes to drain and have someone check your home regularly
Does the City of Thunder Bay provide sampling and testing of well water if not where can i have my well water tested no the City of Thunder Bay does not perform water quality tests for private wells This ser vice is provided free of charge from the Thunder Bay District Health Unit For more information contact the District Health Unit at 807-625-5900 or visit their website at w w wtbdhucom
19
contact us
20
Our water quality specialists are available to respond to customer inquiries and
concerns We offer services and programs to ensure our water customers can
contact us at any time of the day or night It is our job to investigate and resolve
problems quickly and efficiently
We believe inhellip QUALITY SERVICES FROM QUALITY PEOPLE
EarthCare Thunder Bay 62 5 -2 411
Water Conservation Programs delivered by EcoSuperior 624-214 0
Contact Us Water Quality Concerns Information Water Trouble reporting
625 -2195 (2 4 hour s)
Lead Testing Program 684-3568
Backflow Prevention Program 625 -2574
Water Billing and Arrears 625 -2 25 5
Water Meter reading Phone In 625 -316 0 (2 4 hour s)
Water Treatment Plant Tours 684-3567
w w wthunderbayca
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
TrEATED WATEr TO DISTrIBUTIOn 2015
s U M M a R Y R e P o R T
MONTH Total for Month (Million Litres)
Peak Flow MLD
Minimum Flow MLD
Avg Daily MLD
Operational Capacity ()
Januar y 1215 6240 3171 4050 357
Februar y 1134 6427 3177 4051 357
March 1261 6482 3194 4205 370
April 1256 6502 3184 4188 369
May 1073 6341 3066 3974 350
June 125 4 6593 3038 4180 368
July 1350 6642 2833 4355 384
August 1292 6540 3092 4168 367
September 1294 6630 3123 4 312 380
October 1197 6343 2864 3861 340
November 1202 6344 3318 4008 353
December 1129 5649 2983 3642 321
Total Volume 14658 Average 4083 360
Flow results in MLD (million litres per day) maximum capacity 113 MLD
21
Drinking-Water Systems Regulation O Reg 17003
ANNUAL REPORT 2015
Drinking-Water System Number Drinking-Water System Name
Drinking-Water System Owner Drinking-Water System Category Period being reported
220000273 Bare Point Water Treatment Plant and Distribution Subsystem City of Thunder Bay Large Municipal Residential January 1 ndash December 31 2015
Complete if your Category is Large Municipal Residential or Small Municipal Residential
Does your Drinking-Water System serve more than 10000 people Yes [X] No [ ]
Is your annual report available to the public at no charge on a web site on the Internet Yes [X] No [ ] Location of annual report hard copies Bare Point Water Treatment Plant Branches of the Thunder Bay District Library Environment Division Office ndash Victoriaville City Hall Front St Service Yard
Location where Summary Report required under O Reg 17003 Schedule 22 will be available for inspection Bare Point Water Treatment Plant Environment Division Office ndash Victoriaville
Complete for all other Categories
Number of Designated Facilities served
Did you provide a copy of your annual report to all Designated Facilities you serve Yes [ ] No [ ]
Number of Interested Authorities you report to
Did you provide a copy of your annual report to all Interested Authorities you report to for each Designated Facility Yes [ ] No [ ]
Note For the following tables below additional rows or columns may be added or an appendix may be attached to the report
List all Drinking-Water Systems (if any) which receive all of their drinking water from your system Drinking Water System Name Drinking Water System Number King Georges Park Distribution System 260070265 Terra Vista Distribution System 260094380
Did you provide a copy of your annual report to all Drinking-Water System owners that are connected to you and to whom you provide all of its drinking water
Yes [X] No [ ]
Drinking Water Systems Regulations Page 1 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Indicate how you notified system users that your annual report is available and is free of charge
[x] Public accessnotice via the web [x] Public accessnotice via Government Office [x] Public accessnotice via a newspaper [x] Public accessnotice via Public Request [x] Public accessnotice via a Public Library [x] Public accessnotice via other method City Insert ldquoMy TBayrdquo
Describe your Drinking-Water System The Bare Point WTP treats an average of 4083ML of Lake Superior water daily using ultrafiltration The water is disinfected using sodium hypochlorite and distributed to The City of Thunder Bay
List all water treatment chemicals used over this reporting period Sodium Hypochlorite
Were any significant expenses incurred to [x] Install required equipment [x] Repair required equipment [x] Replace required equipment
Please provide a brief description and a breakdown of monetary expenses incurred
In 2015 The City of Thunder Bay Environment Division Bare Point Water Treatment Plant expensed approximately $325000 towards annual equipment maintenance new installations and emergency breakdowns 2015 Capital project money expensed for the Bare Point Water Treatment Plant totaled approximately 16 Million dollars including the replacement of 1140 filter modules in the filtration units at a cost of an estimated 12 Million dollars Other notable Capital projects included $130000 towards the Corrosion Control Project along with electrical and instrumentation upgrades
The City of Thunder Bay Distribution Subsystem spent approximately 579 Million dollars on water infrastructure rehabilitation and replacement projects These projects consisted of replacing five watermains including the replacement of a section of twin 24rdquo trunk mains that distribute the water leaving the Bare Point Water Treatment Plant Additional maintenance projects included the non-invasive cost effective method of cleaning and cement mortar lining old watermains on thirteen streets $125000 was expensed under the Kerr Hydrant Replacement Program along with $100000 under the lead service replacement program Expenses for the continual improvement of water quality included watermain looping costing approximately $60000 and the installation of a blow off costing $100000 An additional $55000 was spent on watermain network expansions to address new service areas
Drinking Water Systems Regulations Page 2 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Provide details on the notices submitted in accordance with subsection 18(1) of the Safe Drinking-Water Act or section 16-4 of Schedule 16 of OReg17003 and reported to Spills Action Centre
Incident Date Parameter Result Unit of
Measure Corrective Action Corrective Action Date
Feb 19 2015 Chlorine 003 mgL Flush amp re-sample Feb 19 2015 Mar 23 2015 Lead 105 ugL Flush amp re-sample Mar 23 2015 May 02 2015 Total Coliform Present pa100ml Flush amp re-sample May 05 2015 June 24 2015 Total Coliform Present pa100ml Flush amp re-sample June 26 2015 June 26 2015 Total Coliform Present pa100ml Flush amp re-sample June 29 2015 June 27 2015 Total Coliform 3 MPN100ml Precautionary BWA
issued flush sanitize amp re-sample
June 29 2015
July 25 2015 Total Coliform Present pa100ml Flush amp re-sample July 28 2015 Aug 27 2015 Total Coliform Present pa100ml Flush amp re-sample Aug 30 2015 Sept 01 2015 Chlorine 003 mgL Flush re-sample amp bacti
sample Sep 8 2015
Nov 10 2015 Chlorine 001 mgL Flush amp re-sample Nov 10 2015 Nov 10 2015 Chlorine 002 MgL Flush amp re-sample Nov 10 2015
Microbiological testing done under the Schedule 10 11 or 12 of Regulation 17003 during this reporting period
Number of
Samples
Range of EColi Or Fecal Results
(min )-(max )
Range of Total Coliform Results
(min )-(max )
Number of HPC Samples
Range of HPC Results
(min )-(max )
Raw 52 lt10 ndash 10 lt10 - 19 NA NA Treated 52 Absent Absent 52 0 - 1 Distribution 1631 Absent Present 500 0-820
Operational testing done under Schedule 7 8 or 9 of Regulation 17003 during the period covered by this Annual Report
Number of Grab
Samples
Range of Results (min )-(max ) Unit of Measure
Turbidity 8760 0048-007 NTU Chlorine 8760 132-157 mgL Fluoride (If the DWS provides fluoridation)
NA NA NA
NOTE For continuous monitors use 8760 as the number of samples
Drinking Water Systems Regulations Page 3 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Summary of additional testing and sampling carried out in accordance with the requirement of an approval order or other legal instrument
Date of legal instrument issued Parameter Date Sampled Result Unit of Measure
MDWL 024-101 July 27 2015
Chloramines Nov 17 2015 0096 mgL
MDWL 024-101 July 27 2015
Benzo(a)pyrene Jan 14 2015 lt0010 ugL
MDWL 024-101 July 27 2015
Cyanide Jan 14 2015 lt00020 mgL
Summary of Inorganic parameters tested during this reporting period or the most recent sample results
Parameter Sample Date Result Value Unit of Measure Exceedance Antimony January 14 2015 lt060 ugL no Arsenic January 14 2015 lt10 ugL no Barium January 14 2015 lt10 ugL no Boron January 14 2015 lt50 ugL no Cadmium January 14 2015 lt010 ugL no Chromium January 14 2015 lt10 ugL no Lead See Schedule 151
information Mercury January 14 2015 lt010 ugL no Selenium January 14 2015 lt10 ugL no Sodium Jan Apr June Oct 2015
Avg 320 mgL no
Uranium January 14 2015 lt20 ugL no Fluoride January 14 2015 lt0024 mgL no Nitrite October 13 2015 lt0010 mgL no Nitrate October 13 2015 0331 mgL no
only for drinking water systems testing under Schedule 152 this includes large municipal non-residential systems small municipal non-residential systems non-municipal seasonal residential systems large non-municipal non-residential systems and small non-municipal non-residential systems
Summary of lead testing under Schedule 151 during this reporting period (applicable to the following drinking water systems large municipal residential systems small municipal residential systems and non-municipal year-round residential systems)
Location Type Number of Range of Lead Results Unit of Number of
Drinking Water Systems Regulations Page 4 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Samples (min) ndash (max ) Measure Exceedances Plumbing 334 lt10 ndash 502 ugL 58 Distribution 43 lt10-105 ugL 1
Summary of Organic parameters sampled during this reporting period or the most recent sample results
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Alachlor Jan 14 2015 lt010 ugL no Aldicarb Jan 14 2015 lt10 ugL no Aldrin + Dieldrin Jan 14 2015 lt0040 ugL no Atrazine + N-dealkylated metobolites Jan 14 2015 lt020 ugL no Azinphos-methyl Jan 14 2015 lt010 ugL no Bendiocarb Jan 14 2015 lt020 ugL no Benzene Jan 14 2015 lt050 ugL no Benzo(a)pyrene Jan 14 2015 lt0010 ugL no Bromoxynil Jan 14 2015 lt020 ugL no Carbaryl Jan 14 2015 lt020 ugL no Carbofuran Jan 14 2015 lt020 ugL no Carbon Tetrachloride Jan 14 2015 lt050 ugL no Chlordane (Total) Jan 14 2015 lt030 ugL no Chlorpyrifos Jan 14 2015 lt010 ugL no Cyanazine Jan 14 2015 lt010 ugL no Diazinon Jan 14 2015 lt010 ugL no Dicamba Jan 14 2015 lt020 ugL no 12-Dichlorobenzene Jan 14 2015 lt050 ugL no 14-Dichlorobenzene Jan 14 2015 lt050 ugL no Dichlorodiphenyltrichloroethane (DDT) + metabolites
Jan 14 2015 lt040 ugL no
12-Dichloroethane Jan 14 2015 lt050 ugL no 11-Dichloroethylene (vinylidene chloride)
Jan 14 2015 lt050 ugL no
Dichloromethane Jan 14 2015 lt50 ugL no 2-4 Dichlorophenol Jan 14 2015 lt030 ugL no 24-Dichlorophenoxy acetic acid (24-D) Jan 14 2015 lt020 ugL no Diclofop-methyl Jan 14 2015 lt020 ugL no Dimethoate Jan 14 2015 lt010 ugL no Dinoseb Jan 14 2015 lt020 ugL no Diquat Jan 14 2015 lt10 ugL no Diuron Jan 14 2015 lt10 ugL no Glyphosate Jan 14 2015 lt50 ugL no Heptachlor + Heptachlor Epoxide Jan 14 2015 lt020 ugL no
Drinking Water Systems Regulations Page 5 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Lindane (Total) Jan 14 2015 lt010 ugL no Malathion Jan 14 2015 lt010 ugL no Methoxychlor Jan 14 2015 lt010 ugL no Metolachlor Jan 14 2015 lt010 ugL no Metribuzin Jan 14 2015 lt010 ugL no Monochlorobenzene Jan 14 2015 lt050 ugL no Paraquat Jan 14 2015 lt10 ugL no Parathion Jan 14 2015 lt010 ugL no Pentachlorophenol Jan 14 2015 lt050 ugL no Phorate Jan 14 2015 lt010 ugL no Picloram Jan 14 2015 lt020 ugL no Polychlorinated Biphenyls(PCB) Jan 14 2015 lt0035 ugL no Prometryne Jan 14 2015 lt010 ugL no Simazine Jan 14 2015 lt010 ugL no THM (NOTE show latest annual average)
Jan Apr June Oct 2015
3245 ugL no
Temephos Jan 14 2015 lt010 ugL no Terbufos Jan 14 2015 lt020 ugL no Tetrachloroethylene Jan 14 2015 lt050 ugL no 2346-Tetrachlorophenol Jan 14 2015 lt050 ugL no Triallate Jan 14 2015 lt010 ugL no Trichloroethylene Jan 14 2015 lt050 ugL no 246-Trichlorophenol Jan 14 2015 lt050 ugL no 245-Trichlorophenoxy acetic acid (245-T) Jan 14 2015 lt020 ugL no Trifluralin Jan 14 2015 lt010 ugL no Vinyl Chloride Jan 14 2015 lt020 ugL no
List any Inorganic or Organic parameter(s) that exceeded half the standard prescribed in Schedule 2 of Ontario Drinking Water Quality Standards
Parameter Result Value Unit of Measure Date of Sample
Drinking Water Systems Regulations Page 6 of 6 (PIBS 4435e01) December 2011
When we heal the earth we heal ourselves ~David Orr
The activist is not the man who says the river is dirty The activist is the man who cleans up the river
~Ross Perot
We never know the worth of water till the well is dry ~Thomas Fuller ndash1732
Pure water is the worldrsquos first and foremost medicine ~Slovakian Proverb
No one can see their reflection in running water It is only in still water that we can see
~Taoist proverb
My connection to the earth is reinforced through the rhythm of the waves ~Mike Dolan
In one drop of water are found all the secrets of the oceans ~Kahlil Gibran
The people are like water and the ruler a boat Water can support a boat or overturn it ~William Shakespeare
A man of wisdom delights in water ~Confucius
Water ndash conserve and protect it ndash create a ripple effect ~City of Thunder Bay
this document is printed on acid-free
archival SMART paper made from 30
post consumer waste
TB2176(2016)
- City of Thunder Bay 2015 Annual Report - Drinking Water Quality - Front Cover
- Table of Contents
- Message from the Director - Michelle Warywoda
- Who We Are
- How Your Water Is Treated
- How Your Water Is Delivered
- Water Quality Highlights 2015
- Operator Certification and Training
- Our Commitment to Continual Improvement
- Corrosion Control Program for Lead
- Lead - Frequently Asked Questions
- Source Water Protection
- Wise Water Use
- EarthCare
- Drinking Water - Frequently Asked Questions
- Contact Us
- Treated Water Distribution 2015 Summary Report
- Ontario Drinking Water Systems Regulation O Reg 17003 Annual Report 2015 for Bare Point Water Treatment Plant and Distribution Subsystem
- Back Cover
bull Operating and maintaining a safe clean continuous potable water supply to the citizens of Thunder Bay
bull Meeting or exceeding applicable legislative and regulatory requirements
bull Participating in studies relevant to drinking water
bull Participating in and encouraging water conservation initiatives
bull Implementing a Quality Management System consisting of policies standard operating procedures staff competency and emergency contingency and response planning
Quality Management System Policy The Environment Division ndash Water Authority on behalf of the Corporation of The City of Thunder Bay is committed to
2
The Environment Division ndash
Water Authority is dedicated to
the maintenance and continual
improvement of the Quality Management
System through the support and
participation of all affected employees
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
who we are
Infrastructure amp Operations General Manager - Kerri Marshall P Eng
Environment Division
Director - Michelle Warywoda PEng Chief Chemist - Jim Vukmanich MSc CChem Sustainability Coordinator - Sarah Kerton Brad Doff Curniss McGoldrick (Intern)
Water treatment
Superintendent Water Treatment Plant - Don Kmill Supervisor Maintenance - Larry Holm Supervisor Operations - Erin Marcella-Fui Chief Operator Operations - Craig Scali Chief Operator Maintenance - Lance Forsberg
SeWer amp Water maintenanCe
Supervisor - Gerald Luty Supervisor - Dave Warwick Equipment Operator II - Thomas Chesterman Dan Guarasci Jordan Cook Matthew Little James Raynard Lead Hand I - Richard Dawson Wayne Fraser Lead Hand II - Larry Banning Darrin Mohring Eric Sokk Greg Shaw
ContraCt ProjeCt ServiCeS
Supervisor - Andrew Pruys Equipment Operator I - Jeffrey Track Kris Blomquist Lead Hand I - Ron Zurkan (Construction) Kevin Wigmore (Meter Shop)
Executive Assistant - Paula Ojala
Planning amp Research Analyst - Dan Currie Process Engineers - Carl Goodwin MSc PEng Supervisor ndash Municipal Drinking Water Licensing Program - Tony Santos
Environmental Engineering TechniciansSmall System Operator - David L Sutton Gary Person Mike Bazdarick Ian Johnstone Janitor Handyman - Willie Seifert Chief Operator Electrical - Steve Wakewich
Sewer Trouble Technicians - John Brunetti Larry Margarit Skilled Sewer and Water Workers (Maintenance) - Brian Black Rob Coggin Mario Colistro Luc Connell Rick Erickson Angelo Falcigno Gary Garner Paul Kassa Steven Leisander James Rose Steve Scerba Dustin Seeley David Tremonti Niel Watts Alec Moffat Dan Lavoie Patricia Wilson Dan Labbe Brad Doran Joanne Hardy
Lead Hand II (Construction) - Mark Bevilacqua Journeyman Plumbers ndash Graham Robb Barry Gvora Joe Adcock Gary Gravelle
Training amp Quality Assurance Coordinators - Shelby Jaspers Terry Restoule Project Engineer - Tom McConnell PEng
Line Patrol - Dennis Charles Millwrights - George Etheridge Dave A Sutton Operators - Judith Petch Myron Holyk Dennis Belluz Mark Jurcic Dan Ward Devon Blair and Mark Antoniszyn Plant Electricians - Cosimo Crupi
Aaron Knibbs Emanuel Sposato Jason Presenger Turnkeys - Don Fenton John Kantyluk Utility Locator Technicians - Allan McCrae Utility Plumbers - Ernest Rollason Paul Fennell Water Distribution Technician - Michael Sacino
Skilled Sewer and Water Worker (Construction) - Bradley Salatino Craig Drabit Terry Tozer
3
4
Engineering Division
Central Support Division
Director - Kayla Dixon PEng MBA Supervisor Design amp Field Engineering - Cory Halvorsen Construction Inspector - John Coceancic Gary Crago Tom Dingwell Roman Myhal Field Technologist - Troy Golding Trevor Harris Kaarlo Viljanen
Intermediate Technologist I - Mitch Drabek Project Engineers - Rick Harms PEng Martin Heerema PEng Brian Newman PEng Mike Vogrig PEng Aaron Ward PEng Matt Miedema PEng Senior Technologist - John Piccinin Gail Willis
Survey Technologists - Lonny Bohonos Stuart Green Mike Precosky Mike Leveque Traffic Technician - Ryan Love Intermediate Technologist II - Cosmo Palermo Shawn Stephens
Manager - Charles Campbell Supervisor Administrative Support Services - Joanne Scerba Communications Officer ndash Kris Ketonen Supervisor Financial Services - Tina Lahtinen Accounting amp Administration Clerks -Tracey Dychko Elsa Elder Heidi Takalo Dispatchers - Christine Goshgarian Sandy
Holbrook Nelson Susan Oinonen Marilyn Towsley Peter Viita Cindy Woodbeck Administrative Assistant - Andrea Nadeau Clerk Steno III - Kristy Sunderland Bonnie Low Capital Project Analysts - Shari Dykeman Kathy Learning Information Services Specialist - Karen
Etelapaa Technology Management Specialist - Henry Connor
Staff at Bare Point
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
how your water is treated
LAkE TO LAkE APPrOACH FOr SAFE DrInkIng WATEr
STEP 1 Source Water Our drinking water starts with the worldrsquos largest source of fresh water Lake Superior The intake for the plant is located nearly 1 km from the shoreline and is positioned at a water depth of approximately 18 metres and rests approximately 9 metres above the lake bottom The depth of the intake protects it from debris entering from the bottom of the lake and from the water surface
STEP 2 Screening The raw water enters the plant through the intake Travelling screens remove debris and prevent particles from entering the plant The raw water is stored briefly in the wet well The screens are similar to common household window screens although they are made from stainless steel
STEP 3 Filtration The water is then pulled through the Zeeweed membrane filtration system using vacuum generated from pumps Hollow fibre ultra-filtration membranes use gentle suction to filter impurities from the water
5
STEP 4 Disinfection The clearwell is used for primary disinfection as described by the Ministry of the Environment and Climate Change Sodium hypochlorite is added to the water in the clearwell mixing chamber The clearwell uses a baffling system to allow the sodium hypochlorite to mix with the water This creates a long contact time or soaking time for the water to mix with the hypochlorite Contact time is a measurement of the concentration of the sodium hypochlorite multiplied by the time travelled in the clearwell
STEP 5 Storage The clean safe disinfected drinking water is then stored at the plant in two underground storage tanks to keep the water cool and fresh awaiting delivery to customersrsquo taps Each reservoir can hold over two million litres of water
STEP 6 Water Delivery Water is pumped from the storage reservoirs into the distribution system by high lift pumps Some of the water is delivered directly to customer taps and some is delivered to one of five storage reservoirs within the distribution system
STEP 7 Environmental Protection Wastewater from the membrane filtration process is piped to the Atlantic Avenue Water Pollution Control Plant for treatment before being returned clean to Lake Superior
6
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
61 HWY
OLI VER RD
DAWSON RD
11-17 HWY
JOHN ST R D
MA
PLEW
AR
D RD
AR TH UR S T W
CITY RD
GOVERN M ENT R D
ROSSLYN R D
THUNDER B
AY EXPRESSWAY
BROADWAY AVE
MOU NTA IN R D
HAZELW
OO
D D
R
BA LM
ORA
L ST
GO
LF L
N K
S R
D
JOHN ST
DOG
LA KE
R D
CH PPEWA RD
OD
DER
AVE
JAM
ES
ST S
COPE
NHA
GEN
RD
MEM
ORAL
E
ALGOMA ST N
ARUNDEL ST
AR TH UR S T E
JAMES ST N
WAL SH ST E
CENTRAL AVE
PAQ UET TE RD
MA IN ST
20TH
SI D
E R
D
EDW
A R
D S
T S
25TH
S D
E R
D
NEEB
N G
AVE
HARBOUR EXPRESS WAY
WI LL IA M ST
V C TOR IA AVE E
WAL SH ST W
ISL A
N D
DR
VIC
KER
S S
T N
STRATHCONA AVE
AN NORMAN ST
VALLEY ST SY
NDC
ATE
AVE
S
HIG
H ST
S
MON TR EA L S T
BEVER LY ST
STRAND AVE
JUNOT AVE S
FR AN CI S S T E
TW IN
C T
Y C
R O
SSRO
A D
GORE ST W
RIVERDALE RD
PION EER D R
ISABEL T
MA
PLE
WA
R D
RD
11-17 HWY
25TH
SI D
E R
D
how your water is delivered
BA R E PO I NT WAT ER T R EAT M E N T PL A N T
HI LL
DA
LE R
D
SHU
NI A
H S
T
Ho d d e r Z o n e plusmndegshy
gt shy
shygt gt
plusmndegshy
plusmndeg
plusmndeg
gt
plusmndegshy
Z O N E 3 N Z O N E 2 A
Z O N E 2 N
Z O N E 1 N
LAKE SUPERIOR
gt
Z O N E 2 S Z O N E 1 S
gt
Ne e b i n g Z o n e
gt
Find your pressure zone and read on page eight how water is delivered to your area
7
From the plant to your tap
Thunder Bayrsquos water distribution system is divided into eight pressure zones (see map opposite page) High lift pumps move the treated water from the plant into the distribution system The water storage facilities and pumping stations regulate water pressure within the distribution system
Water can be redirected through the distribution system when needed The system is made up of the following components
Standpipe ndash Above-ground water storage facility providing pressure by water column height
Reservoir ndash Large volume in-ground water storage facility
Pumping Station ndash Pumps water from one zone into another zone and can be used to increase water pressure to an area
Water Pressure Zone ndash Areas where a minimum and maximum water pressure can be expected in water distribution system
Zone 1n The reservoirs at the Bare Point Water Treatment Plant store water for this zone and pump it into this area as needed The Duke Street reservoir also provides water storage for this zone
Hodder Zone The Hodder Standpipe stores water for this zone Water is pumped from the Bare Point Water Treatment Plant to the Hodder Pumping Station This station supplies water to the Standpipe as needed
Zone 2A The Duke Street reservoir stores water for this zone It was added to increase and maintain water pressure for this area
Zone 2n The McIntyre reservoir stores water for this zone Water is pumped from the Bare Point Water Treatment Plant through the Chamberlain Pumping Station to this zone In 2015 approximately 100 homes and businesses in the Oliver Road at Thunder Bay Expressway area were converted from pressure zone 1n to pressure zone 2n resulting in increased water pressure for the affected properties
Zone 3n The Hazelwood Standpipe stores water for this zone Water is pumped from the Bare Point Water Treatment Plant through the Chamberlain Pumping Station to the McIntyre reservoir The McIntyre Pumping Station supplies water to the Hazelwood Standpipe
Zone 1S The rockcliff reservoir stores water for this zone Water is pumped from the Bare Point Water Treatment Plant through the Vickers and James Street Pumping Stations filling the rockcliff reservoir and supplying water to the area
Zone 2S Water is pumped from the Broadway Avenue Pumping Station to this zone Water is drawn from the Zone 1S water distribution system which includes the rockcliff reservoir
neebing Zone Water is drawn into this zone from the Zone 2S distribution system The neebing Booster Pumping Station increases water pressure for this zone
8
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
w ater qualit y highlight s 2 015
operational Parameters
Units Range of Results
Drinking Water Quality
standard objective
frequency of Tests
What Does this Measure
Alkalinity - Total as CaCO3
mgL 15 - 40 30 - 500 Monthly The capability of water to neutralize acid
Dissolved Organic Carbon mgL 0 3 6 - 2 1 5 Quar terly
residual organic matter after travelling through the membrane filters
Free chlorine residual mgL 1 2 9 shy 1 5 4 gt005 77 per week The amount of chlorine
remaining in finished water
Hardness - CaCO3
mgL 30 - 60 80 - 100 Monthly The capacity of water to react with soap
Nitrate-N mgL 0 1 - 0 412 10 Quar terly Health related parameter
Nitrite-N mgL lt0 0 2 1 Quar terly Health related parameter
Odour n a Ok Inoffensive 42 per week Does the water smell goodbad
pH n a 77 7 - 8 3 8 6 5 - 8 5 77 per week The acidity or alkalinity of the water
S o d iu m mgL 3 13 - 3 81 20 Quarterly Health related parameter
Ta s t e n a Ok Inoffensive 42 per week The taste of the water
Tem p er a t u r e degC 2 4 5 - 77 3 15 77 per week The temperature ranges of the water
Tr u e C o l ou r TCU 0 - 1 5 Daily The appearance of the water
Tu r b i d i t y n T U 0 0 49 - 0 0 7 10 77 per week The clarity of the water
f or m or e i n f or m a t ion v i s i t t h un d e r b a y c a w a t e r
UNiTS NTU = nephelometric
turbidity units
mgL = milligrams per litre = parts per million
TCU = True colour units
CaCO3 = Calcium Carbonate
na = not applicable
Water Quality Monitoring We are serious about drinking water quality In 2015 Thunder Bay residents received excellent quality drinking water Samples are taken and evaluated according to Ministry of the Environment and Climate Change regulations Water quality is monitored at the treatment plant every minute of every day by operators and on-line instrumentation In addition an independent certified laboratory tested approximately 2000 samples for potential contaminants The total number of water samples taken in 2015 was more than 29000
Our testing program is fully compliant with Ontariorsquos Drinking Water regulations
9
operator certification and training
10
Type of Certificate Number of Certificates
Water Distribution Operator-in-Training (OIT) 10
Water Distribution Class I 5
Water Distribution Class II 26
Water Distribution Class III 15
Water Distribution Class IV 16
Water Treatment Operator-in-Training (OIT) 5
Water Treatment Class I 3
Water Treatment Class II 5
Water Treatment Class III 5
Water Treatment Class IV 5
Under the Safe Drinking Water Act (SDWA) all Ontario Drinking Water Systems must be categorized by type of system and classification level The City of Thunder Bayrsquos Bare Point Water Treatment Plant and Distribution Subsystem is categorized as a Level III Treatment System and a Level IV Distribution System
Section 12 (1) under the SDWA requires that no person shall operate a municipal drinking-water system unless the person holds a valid operatorrsquos certificate issued in accordance with the regulations
The certification program establishes occupational standards for operators and water quality analysts It is intended to give greater assurance of safe drinking water to the residents of Ontario through ensuring that operators have the education experience and
knowledge to per form their responsibilities effectively
Water Distribution (WD) and Water Treatment (WT) Certificates must be renewed every three years In order for operators to maintain a WD or WT certificate they must complete a minimum of 150 hours of training over the three year period this includes 42 hours of Director Approved Training which involves completing an exam with a minimum of 70 per cent to pass 108 hours of Hands on Training pertinent to WD or WT and completion of the Provincial Mandatory Course In 2015 water operators working in the Environment Division completed a total of 7198 hours of training
In order to obtain a WD or W T certificate an operator must meet the following education and experience criteria
Type of Certificate Minimum Educational Requirement Years of Experience
Operator in Training grade 12 nA
Class I grade 12 1 year
Class II grade 12 3 years
Class III 2 years of relevant post-secondar y education
4 years (2 years as an Operator in Charge)
Class IV 4 years of relevant post-secondar y education
4 years (2 years as an Operator in Charge)
As of December 31 2015 the City of Thunder Bayrsquos Environment Division operators held the following operator certificates permitting them to work with the drinking water system
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
our commitment to continual improvement
Capital Asset Management To enable the delivery of safe drinking water to all the water system holds significant assets including Bare Point Water Treatment Plant one lab five water storage facilities eight water pumping stations eight water pressure zones over 700 kilometres of watermains and thousands of connections fire hydrants manholes and valves These assets are referred to as capital
Asset management plans have been developed for the drinking water system assets to identify how they should be maintained renewed or upgraded as required
The Infrastructure amp Operations Asset Management report dated June 2005 was prepared as a consolidation of its long-range infrastructure strategies and current financial and technical practices with a goal to maintain upgrade and operate the Cityrsquos physical assets in a cost-effective manner The strategy for the water system relates directly to the replacement andor rehabilitation of the watermains With over 700 km of watermains the cost-effective rehabilitation is prioritized based on the age material type size soil conditions and pressure related issues as well as integration with road resurfacing road reconstruction work and other utilitiesrsquo underground efforts
A further Capital Planning Study was performed between December 2008 and March 2009 In this study a high level condition assessment was performed for the Bare Point Treatment Plant pumping stations and the in-ground storage reservoirs and standpipes
resulting in the determination of maintenance and renewal needs up to 2028
Over the next 20 years significant capital is required to upgrade and maintain the Cityrsquos water system On average approximately $10 million of capital investments will be incurred each year These expenditures provide for the delivery of safe drinking water to Thunder Bay residents in the short term and the long term and will be performed in a cost-effective manner through priority planning and integration with other City department upgrades
For further details the Asset Management report can be found on the City of Thunder Bay website at thunderbaycaCity governmentDepartments Infrastructure and OperationsAsset Management Planhtm
Bare Point Pilot Plant Update 2015 In 2015 the Bare Point Water Treatment Plant approved a three-year study in partnership with Lakehead University Lakehead University will support the study with staff and student time and a $250000 grant through the natural Sciences and Engineering research Council Specific objectives of the study include Bare Point Pilot Plant bull Characterization of
seasonal changes in raw water as well as the study and control of membrane
bull Conduct bench-scale tests to study the effects of temperature (03-2˚C vs 20˚C) seasonal changes in raw water characteristics and operating flux at 03-2˚C on membrane performance fouling cleaning efficiency and structure changes
bull Conduct pilot-scale tests to study the effects of temperature (03-20˚C) and operating flux at 03-2˚C on membrane performance fouling cleaning efficiency and structure changes
11
bull Investigate the impact of seasonal temperature changes (particularly cold temperatures (03shy2˚C)) on membrane structure and verify the findings of pilot-scale studies in a full-scale plant
bull Develop optimal operational and membrane cleaning protocols to minimize the impacts of the factors found to be causing decreases in membrane per formance
bull Repor t the economic and environmental benefits of the cleaning scenarios
It is the hope that these study results will demonstrate innovative processes cleaning strategies and products which will create opportunities for Thunder Bayrsquos economy to manufacture and sell to the region
Also in 2015 a pilot study was completed using an innovative technology developed at Lakehead University in the chemistry department This technology uses nano (very small) structures to improve efficiency of water treatment at very low energy The study was used in the cleaning system for the membranes at Bare Point Water Treatment Plant The results were extremely encouraging indicating chemical savings of 50 increased life span of the membranes and waste water reduction of 33
The potential to manufacture this technology is now being investigated for use in drinking water plans in Ontario
Cross-Connection amp Backflow Prevention Program The City of Thunder Bay is dedicated to protecting the quality of our drinking water In order to manage the potable water supply and minimize risks to public health the Development Services Department and Environment Division ndash Water Authority have implemented a Backflow Prevention Program Work is ongoing with property owners certified testers and plumbing contractors to identify cross-connections and advise where backflow prevention devices are required to protect the public potable water supply For more information on this program contact the Building Division at 625-2574
Wise Water Use ndash Bringing it Outdoors Thunder Bay is proud of its drinking water Letrsquos use it wisely
Although rainwater isnrsquot always enough to keep your garden beds in good condition during hot summer months you can give the rain a helping hand and reduce your use of drinking water outdoors by following some of these tips
1 USE A RAiN BARREL A rain barrel will capture water for use in your garden decreasing the need to turn on the hose rainwater is the type of water your garden likes best - it is ldquosoftrdquo and even contains small amounts of nitrogen An added environmental benefit is that rain barrel use cuts down on stormwater runoff to the Cityrsquos storm sewer system and thus to Lake Superior So by using a rain barrel you are protecting the source of your drinking water
Each year the City of Thunder Bay funds a discounted rain barrel program delivered by EcoSuperior Residents with a City water account receive a $20 discount on a rain barrel purchase when they present a copy of their water bill at EcoSuperior For updates on this program visit thunderbaycaLivingEnvironment Waterrain Barrel Discounthtm
2 TRY xERiSCAPiNg The word xeriscaping comes from the Greek word xeros for dry and scape meaning a view or scene Xeriscaping produces a garden where plants can survive during dry periods without water or fertilizers
Local garden centres can advise on xeriscaping - the key is to choose dry-loving plants and encourage deep root systems Decorative rocks boulders permeable pavers sculptures or ornaments can be incorporated to achieve the look you want
3 WHETHER YOUrsquoRE iNDOORS OR OUT PRACTiSE THE 3Rs OF WiSE WATER USE
bull Reduce ndash Become aware of the amount of water yoursquore using and look for ways to use less
bull Retrofit ndash replace water-guzzling toilets and appliances with more water-efficient models or retrofit existing appliances with water-saving devices
bull Repair ndash Stop the leaks In one year a leak of just OnE drip per second wastes 10000 litres (2167 gallons) of water ndash enough water to fill more than 60 bathtubs
12
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T13
corrosion control program for lead
Studies have shown chronic exposure to lead even at low levels can have health impacts Of particular concern are the neurodevelopmental effects impacting learning and memor y on developing fetuses and young children
Lead in drinking water can originate from older internal pipes and lead ser vice lines or from the solder used to connect the pipes or fixtures Older homes built prior to 1950 are more likely to have lead pipes and ser vice lines
In 2007 the Ministr y of the Environment and Climate Change (MOECC) initiated the Lead Action Plan to address concerns of lead in drinking water This plan required municipalities within the province of Ontario to test for elevated levels of lead in their drinking water through the Community Lead Sampling Program in accordance with Schedule 151 of the Ontario regulation 17003 under the Safe Drinking Water Act (SDWA 2002) Under this regulation communities with greater than 10 of lead sample results that exceed the provincial standard of 10 parts per billion (ppb) are required to develop and implement an approved Corrosion Control Plan
The Cit y of Thunder Bay has approximately 8000 lead plumbing ser vices throughout the community and has taken part in the lead sampling program since 2007 The results from this sampling have indicated that approximately 25 of the results are above the 10ppb provincial limit These results contributed to the development of the Cityrsquos Corrosion Control Plan that was approved in 2010 by the MOECC The primary focus of the Plan was on lead service replacement and education with the addition of sodium hydroxide a pH adjusting chemical to be used in the last phase of the Plan to control lead corrosion
In 2014 approved revisions were made to the City of Thunder Bay Corrosion Control Plan The revised approval included provision for a 2 year pilot study to measure the effectiveness of corrosion control through chemical addition focusing on the impact the chemical has on the disinfection properties of the water In order to reduce the lead levels within private plumbing through chemical addition it has been determined an increase in pH from the average raw source water of 787 to between 90-96 is required The Water Authority wants to ensure an increase in pH to this range does not reduce the effectiveness of sodium hypochlorite used for disinfection For this reason the addition of sodium hydroxide for the purpose of corrosion control will be initially controlled and closely monitored in one pressure zone The Hodder Pressure Zone of Current river was designated as the pilot study area due to its small size and close proximity to the Bare Point Water Treatment Plant enabling 24 hour monitoring by licensed operators This specific area also contains homes with a combination of lead and copper private
HOD
DER
AVE
LESL
IE A
VE
ARUNDEL ST
STRA
THC
ON
A A
VE
1-17 HWY
R TA ST
HODD A
UC B
ASS
GRE
NV
LLE
AVE
MAR ON ST
DEW
E AV
E
ERLE ST
SH ARD DR
BLACK BAY RD
N
D
MERRI L ST
MORSE ST
DACRE ST
ADAMS ST
LIL IAN ST
ELL OTT ST
CUYLER ST
CEN
ENNI
LP
RKRD
ROB ERTA ST
HALLAM ST
MONTCLAIR ST
CURR
ENT
AVE
HN
ER B EX
RE
RONA ST
ADELA DE ST
CUB
RLAND SN
SURREY ST
GBSON
AE
COPE
NHAG
EN R
D
CONYERS ST
ALGOA S
N
COWAN ST
TALBOT ST
AUDR
EY S
T
G
S
TERRAC
E CRES
ACDOUGAL
S
PA RKWOOD ST
ADM RAL CT
BLAC
K B
AY
CRES
COURS
N
SHERAN
SRD
GRE
NV
LLE
A VE
MORSE ST
ON
B D
GRE
NVI
LLE
AVE
DEW
E AV
E
CUYLER ST
CURR
NT
E
middot
1 15000
Legend PRESSURE ZONES 1AHT 1N 1S 2A 2N 2S 3N NB
AREA OF PILOT STUDY IN
HODDER ZONE
Pressure Zone 1AHT
Pressure Zone 1N
RE
SP
ON
SIB
ILIT
Y
14
If your home has a lead service line replacing the entire service pipe is the best way to ensure no lead is getting into your water
MUNICIPAL WATERMAIN
CIT
Y Public
HO
MEO
WN
ER
Private
PROPERTY LINE
S E RV I C E P I PE
W AT E R M E TE R
ser vices and there are also no industrial users located within the zone making it an ideal location for the study Invitations to participate in the study along with additional information about lead in drinking water and corrosion control were mailed out directly to all residents within the study zone Two public information sessions were held in the Current river area to provide residents with detailed information on corrosion control and the pilot study
During the first year of the study (2015) prior to the chemical being added baseline data was collected from 45 volunteered homes in the study area During the second year of the study (2016) once the chemical is injected data will be collected from those same locations Early in 2016 sodium hydroxide will be
injected at the Hodder Pumping Station targeting the Hodder Pressure Zone (pilot study area) The expanded water quality monitoring program for the duration of the study includes sampling and testing for lead pH chlorine residual alkalinity temperature iron sodium turbidity colour trihalomethane and microbiological parameters All data collected from the study will be reviewed analysed and discussed with the MOECC Pending the results of the pilot study and consultation with the MOECC the City of Thunder Bay will commence with city wide chemical addition for the purpose of pH adjustment for corrosion control in 2017 The City of Thunder Bay will continue to inform the public on lead in drinking water corrosion control and pH adjustment throughout 2016
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
lead frequently asked questions
How does lead get into drinking water The raw water from Lake Superior and water supplied from the water distribution system have little or no lead present However lead is occasionally found in the water ser vice pipes and the plumbing in homes and can dissolve into the water supply from these sources Lead can enter tap water through corrosion of plumbing materials like lead solder fixtures or lead pipes Chrome or brass plated faucets and fixtures can also leach lead into water
How do I determine if I have lead pipes in my home Lead piping was used in older homes usually built before 1952 Lead pipe is easy to bend dullish grey in colour and leaves a silver mark when scratched on another surface
What should I do if I live in a house with a lead service pipe or plumbing When water sits in the lead ser vice pipe for long periods of time it absorbs more lead than when running Water that has stood in the tap for more than six hours should not be used for consumption Before using water for drinking or cooking let the water run from the cold water tap for up to five minutes To avoid wasting water take a shower or run a washing machine or dishwasher to clear the pipes instead of just letting it run Once you have let the water run fill pitchers kettles or pots for drinking or for food preparation during the day
Who can I call to arrange to have my water tested If you are concerned about lead levels in your water contact the City of Thunder Bay Environment Division at 684-3568 to arrange to have your water tested for lead levels
Does lead in drinking water pose a health risk Lead is a common metal found in the environment in air soil household dust food certain types of pottery and water Lead can pose a significant risk to your health if too much enters your body The greatest risk is to young children and pregnant women Lead exposure is a world-wide health problem If you have or suspect you have a lead water service alternate sources of drinking water should be considered for young children and pregnant women
The City of Thunder Bay strives to reduce overall lead ser vice connections and fixtures provide ongoing watermain flushing and cleaning and increase public awareness about water quality The watermain replacement program renews the piped water infrastructure When watermains are replaced the service connections are also replaced to the property line Prior to a scheduled watermain replacement the City will contact each affected homeowner in advance to discuss the option of replacing their lead service line The City has the watermain replaced under a capital contract and the work is performed by a private contractor During the watermain replacement all of the individual lead service lines are replaced to the property lines If the homeowner chooses to have their portion of the private lead service line replaced from the property line to the water meter that homeowner must arrange with the private contractor on-site to do the work at the homeownerrsquos expense A plumbing permit must be obtained and a plumber must complete the final connection to the water meter If the watermain on a street is not scheduled for renewal homeowners can still ask to have their lead service lines replaced The City will fund and complete all work from watermain to property line providing the homeowner has replaced the private portion of the lead line from the property line to the water meter The homeowner must obtain the required plumbing permit hire a plumber for the final connection and have all final inspections done The homeowner must submit a Priority Lead Water Service replacement Form along with documentation of service replacement and send it to the The City of Thunder Bay Engineering Division Final restoration of private property is done by the homeowner the City will restore City property The City will respond to the priority lead water private service replacement requests on a first-come first served basis with priority given to homes deemed to have elevated or high levels of lead in their drinking water after testing For information on lead service line replacement call the City at 684-3568 or visit The City of Thunder Bay website at thunderbaycaleadpipes
What is the City doing
15
source w ater protec tion
16
For the Lakehead Source Protection Area the Source Protection Plan sets out policies to protect sources of municipal drinking water It determines how drinking water threats will be reduced eliminated or monitored who is responsible for taking action timelines and how progress will be measured
The Plan specifically applies to municipal residential drinking water sources (Wellhead Protection Areas and Intake Protection Zones) no threats have been listed in the Assessment report for highly vulnerable aquifers (HVAs) or significant groundwater recharge areas (SgrAs) within the Lakehead Source Protection Area therefore no policies have been developed in these areas
Section 22 of the Ontario Regulation 28707 lists these Source Protection Plan objectives
1 To protect existing and future drinking water sources in the Lakehead Source Protection Area
2 To ensure that in all areas where a significant drinking water threat could exist that a) If the activity is occurring at the time the Source Protection Plan takes effect the activity ceases to be a significant drinking water threat and b) The activity never becomes a significant drinking water threat
The Lakehead Source Protection Plan released in 2013 by the Lakehead Source Protection Committee is available at w w wsourceprotectionnet
Lakehead Source Protection Plan
Approved Source Protection Plan - January 16 2013
Prepared by he Lakehead
Source Protection Committee
Under the Clean Water Act 2006
(On ario Regulation 28707)
Made poss ble hrough funding upport from the Government of Ontario
Prot ecting Our Water keep it Superior Although we live on the doorstep of Lake Superior we must use the resource wisely Less than one per cent of the total water on the planet is available to us as fresh water Only a portion of that is renewable fresh water If all the earthrsquos water were stored in a 5-litre container available fresh water would not quite fill a teaspoon The World resources Institute defines renewable fresh water as ldquosalt-free water that is fully replaced in any given year through rain and snow that falls on continents and islands and flows through rivers and streams to the seardquo Canada contains 64 percent of the worldrsquos annual renewable fresh water
bull Avoid fertilizers and pesticides which pollute ground water
bull When washing vehicles go to a commercial car wash that filters and recycles water Itrsquos the safe way to keep oil sediment and other pollutants from going down the drain and harming lakes creeks rivers or ground water
bull Use environmentally safe biodegradable detergents and personal care products (shampoos hair dyes lotions) without added chemicals
bull Invest in water and energy-efficient appliances such as dishwashers and washing machines
bull Reduce your use of motors on water bodies ndash use a paddle or a sail and enjoy the sounds of nature
bull Dispose of household hazardous waste properly Please do not put the following down the drain bull Paint bull Oils or grease bull Chemicals or cleaning products bull Pharmaceuticals - return unused
pharmaceuticals to your pharmacy
For more information on protecting our water or on proper disposal of hazardous waste call our Dispatcher at 625-2195
We all have a stake in protecting our water
Objectives and Scope of the Source Protection Plan
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
wise water use
2015 Marks 20th Anniversary of EcoSuperior and City of Thunder Bay Wise Water Use In 1995 a newly launched non-profit called Thunder Bay 2002 Clean amp green par tnered with the City of Thunder Bay on a mission to encourage area residents to adopt a greener lifestyle
Twenty years later the City of Thunder Bay continues to fund EcoSuperiorrsquos Water Wise Programs which focus on water conser vation water protection and promotion of our Superior tap water Below are some of the many programs that have been funded by the City of Thunder Bay and delivered by EcoSuperior over the past 20 years
1 Water saver Visits ndash residential visits to help homeowners make changes to increase water conservation in the home (1996-2011)
2 Toilet Rebate Program ndash Water bill rebate offered to residents who replace existing toilets with low flow toilets (1995-2013) Since 2010 more than 2000 rebates were issued for low flow toilets
3 Washing Machine Rebates ndash rebate to residents who replace their washing machine with a water-efficient model (2005)
4 Water Wise Gardens Xeriscaping - Using native or water-efficient plants and grasses that flourish under local conditions has many advantages such as greater resistance to drought insect infestation and disease and it reduces the need for pesticides and fertilizers
6 school Presentations ndash Educating students about water conser vation water protection Lake Superior and our municipal water system Since 1998 EcoSuperior has delivered Water Wise presentations to over 10500 students
7 Rain barrel sales ndash Capture run-off in a rain barrel and use it for all your outdoor watering needs to conser ve water and manage stormwater Since 1997 EcoSuperior has sold more than 9200 rain barrels
8 back to the Tap - This program uses advertising contests and giveaways to promote Thunder Bayrsquos tap water because ever y drop is Superior
9 The Water bar ndash Built by the Cityrsquos Water Authority the Water Bar is transportable and can be used at events to provide drinking water for event-goers
carr ying refillable water bottles EcoSuperior schedules and staffs the Water Bar Since 2011 the Water Bar has supplied Bare Point water on tap at 110 events
10 Pet Waste Digester Workshops - Dog waste is loaded with nitrogen and bacteria that can pooshylute our beautiful Lake Superior ever y time it rains Bur y or compost pet waste beneath ground level to completely break down the waste and protect our water ways
11 Canada Water Week ndash Thunder Bay has been celebrating this national event since 2013 to help raise the profile and understanding of water in Canada
12 Drainage Rebate Program - Homeowners can take advantage of rebates offered by the City of Thunder Bay for installing flood prevention measures such as sump pumps and sewer backup prevention valves Since 2013 481 homes have received a drainage rebate totalling $608343
13 Keep it superior storm Drain education ndash This program helps educate the public about the impacts of pollution entering urban storm drains In our community most of the water entering storm drains goes directly into local rivers streams and lakes untreated
14 Rain Garden Rebates - rain gardens absorb rainwater which helps to recharge our groundwater protect neighbourhoods from flooding and drainage problems keep our streams clean by reducing the amount of pollution that enters storm drains and provide habitat for birds butterflies and insects
15 stormwater Management ndash Fact sheet that explains why rainwater should be absorbed into the soil whenever possible instead of flowing into storm sewers that empty into our local water ways
WHAT GOES IN HERE
ENDS UP HERE
16 organic lawn Care factsheet ndash Learn about lawn care for a healthy lake and how to have a healthy lawn which is less likely to have pest problems
17
EarthCare
Environment Divisionrsquos Commitment to EarthCare Thunder Bay City Council has adopted the EarthCare Sustainability Plan 2014-2020 This plan which replaces the Community Environmental Action Plan (CEAP) guides the City and the community in reducing greenhouse gas emissions and supports the creation of a more sustainable and climate-resilient community One of the water goals of the plan is to improve the management of water wastewater and stormwater based on best practices This goal focuses on the need to develop a comprehensive water wastewater and stormwater master plan and the need to develop watershed restoration plans something the Environment Division and EarthCare have actively spearheaded or have been involved with in 2015 To view the plan visit thunderbayca earthcare
Brad Doff Sustainability Coordinator
EarthCare Water Working group To find out more about the Ear thCare Water Working group contact Brad Doff Sustainability Coordinator at 625-2411
Members Aaron Ward Project Engineer City of Thunder Bay Bonnie Low Engineering Clerk City of Thunder Bay
Brad Doff Sustainabilit y Coordinator City of Thunder Bay Carl goodwin Process Engineer City of Thunder Bay
Curniss Mcgoldrick Ear thCare City of Thunder Bay Dave Dutchak Project Manager City of Thunder Bay Frank Edgson Nor thshore Steelhead A ssociation
gail Willis Working Group Chair Senior Technologist City of Thunder Bay Jamie Saunders EcoSuperior
Janice Horgos Council of Canadians Thunder Bay Jim Bailey Remedial Action Plan Coordinator
Jim Vukmanich Chief Chemist Cit y of Thunder Bay Kristin Maenpaa Blue Heron Environmental
Lee Amelia Parks and Open Spaces City of Thunder Bay Lucie Lavoie EcoSuperior
Mairu Zhen Ontario First Nations Technical Services Corporation Michelle McChristie Great Lakes Advisor Ministr y of Environment
and Climate Change Rob Stewart Lakehead University
Sandra Stiles Ear thCare Advisor y Committee Sarah Kerton Sustainability Coordinator Cit y of Thunder Bay
Shelley Vescio City Forester City of Thunder Bay Tammy Cook Lakehead Regional Conser vation Authority
Werner Schwar Coordinator ndash Parks Planning City of Thunder Bay Zeke McLeod Lakehead Universit y
18
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
frequently asked questions
How do we know our drinking water is safe The Ministry of the Environment and Climate Change sets stringent monitoring requirements for drinking water Water quality is monitored 24 hours a day seven days a week Customers can have confidence that their water treatment plant has highly effective water treatment and quality assurance processes in place to remove bacteria and other harmful substances from the water
is there anything homeowners can do about lead in drinking water Lead concentrations in drinking water can be minimized by not drinking the ldquofirst drawrdquo of water in the morning This is water that has been sitting in the plumbing lines overnight and has the highest levels of leached metals such as copper zinc and lead A good practice is to run the water until it feels very cold before drinking Flushing the toilet or taking a shower can also use up this ldquofirst drawrdquo of water For more information on lead in drinking water please visit thunderbayca leadpipes
What is a Water Fill Station Water fill stations are locations where residents may purchase City water There are two self serve residential water fill stations that are open 24 hours a day seven days a week A ldquoSmart Cardrdquo or access card must be purchased in advance The stations are located at the corner of Hwy 61 and Mount Forest Boulevard and on Valley Street at Hutton Park Drive For more information on the stations or where to obtain a ldquoSmart Cardrdquo please contact 625-2195
Does the Backflow Prevention Program apply to residential homeowners The Water Works By-Law does not require single-family dwellings to install backflow prevention devices unless the Water Authority determines that the property is a high risk However homeowners can take steps to protect the drinking water system
Indirect cross-connections such as a hose with one end immersed in a swimming pool laundry sink fish tank bucket etc can result in contaminated water being pulled back into the drinking water system Wherever possible install backflow prevention devices on outside
water taps boilers and sprinkler systems to protect the quality of the public drinking water supply and the quality of the water in your home
What is a remote meter reading device remote reading devices can be installed for a water meter which will allow the meter to be read from outside your home These devices provide accurate water consumption readings without requiring the homeowner to be home or the need for a homeowner to call in quarterly meter readings Upon request these devices can be installed at the cost of the homeowner For further information on installing a remote device please contact the Environment Division at 474-4817
What can homeowners do to reduce the risk of frozen water services bull If water piping is located within cupboards next to exterior walls keep cupboard doors open to allow warmer air to circulate around pipes
bull Do not set furnace lower than 55˚F at night or when the house is vacant
bull Close and drain pipes leading to outside faucets
bull Wrap foam pipe insulation around pipes most susceptible to freezing (for example pipes near outside walls in crawl spaces or in attics)
bull Seal air leaks in homes and garages
bull If you will be away for a long period of time close off your main ser vice valve in your basement and open all taps to allow pipes to drain and have someone check your home regularly
Does the City of Thunder Bay provide sampling and testing of well water if not where can i have my well water tested no the City of Thunder Bay does not perform water quality tests for private wells This ser vice is provided free of charge from the Thunder Bay District Health Unit For more information contact the District Health Unit at 807-625-5900 or visit their website at w w wtbdhucom
19
contact us
20
Our water quality specialists are available to respond to customer inquiries and
concerns We offer services and programs to ensure our water customers can
contact us at any time of the day or night It is our job to investigate and resolve
problems quickly and efficiently
We believe inhellip QUALITY SERVICES FROM QUALITY PEOPLE
EarthCare Thunder Bay 62 5 -2 411
Water Conservation Programs delivered by EcoSuperior 624-214 0
Contact Us Water Quality Concerns Information Water Trouble reporting
625 -2195 (2 4 hour s)
Lead Testing Program 684-3568
Backflow Prevention Program 625 -2574
Water Billing and Arrears 625 -2 25 5
Water Meter reading Phone In 625 -316 0 (2 4 hour s)
Water Treatment Plant Tours 684-3567
w w wthunderbayca
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
TrEATED WATEr TO DISTrIBUTIOn 2015
s U M M a R Y R e P o R T
MONTH Total for Month (Million Litres)
Peak Flow MLD
Minimum Flow MLD
Avg Daily MLD
Operational Capacity ()
Januar y 1215 6240 3171 4050 357
Februar y 1134 6427 3177 4051 357
March 1261 6482 3194 4205 370
April 1256 6502 3184 4188 369
May 1073 6341 3066 3974 350
June 125 4 6593 3038 4180 368
July 1350 6642 2833 4355 384
August 1292 6540 3092 4168 367
September 1294 6630 3123 4 312 380
October 1197 6343 2864 3861 340
November 1202 6344 3318 4008 353
December 1129 5649 2983 3642 321
Total Volume 14658 Average 4083 360
Flow results in MLD (million litres per day) maximum capacity 113 MLD
21
Drinking-Water Systems Regulation O Reg 17003
ANNUAL REPORT 2015
Drinking-Water System Number Drinking-Water System Name
Drinking-Water System Owner Drinking-Water System Category Period being reported
220000273 Bare Point Water Treatment Plant and Distribution Subsystem City of Thunder Bay Large Municipal Residential January 1 ndash December 31 2015
Complete if your Category is Large Municipal Residential or Small Municipal Residential
Does your Drinking-Water System serve more than 10000 people Yes [X] No [ ]
Is your annual report available to the public at no charge on a web site on the Internet Yes [X] No [ ] Location of annual report hard copies Bare Point Water Treatment Plant Branches of the Thunder Bay District Library Environment Division Office ndash Victoriaville City Hall Front St Service Yard
Location where Summary Report required under O Reg 17003 Schedule 22 will be available for inspection Bare Point Water Treatment Plant Environment Division Office ndash Victoriaville
Complete for all other Categories
Number of Designated Facilities served
Did you provide a copy of your annual report to all Designated Facilities you serve Yes [ ] No [ ]
Number of Interested Authorities you report to
Did you provide a copy of your annual report to all Interested Authorities you report to for each Designated Facility Yes [ ] No [ ]
Note For the following tables below additional rows or columns may be added or an appendix may be attached to the report
List all Drinking-Water Systems (if any) which receive all of their drinking water from your system Drinking Water System Name Drinking Water System Number King Georges Park Distribution System 260070265 Terra Vista Distribution System 260094380
Did you provide a copy of your annual report to all Drinking-Water System owners that are connected to you and to whom you provide all of its drinking water
Yes [X] No [ ]
Drinking Water Systems Regulations Page 1 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Indicate how you notified system users that your annual report is available and is free of charge
[x] Public accessnotice via the web [x] Public accessnotice via Government Office [x] Public accessnotice via a newspaper [x] Public accessnotice via Public Request [x] Public accessnotice via a Public Library [x] Public accessnotice via other method City Insert ldquoMy TBayrdquo
Describe your Drinking-Water System The Bare Point WTP treats an average of 4083ML of Lake Superior water daily using ultrafiltration The water is disinfected using sodium hypochlorite and distributed to The City of Thunder Bay
List all water treatment chemicals used over this reporting period Sodium Hypochlorite
Were any significant expenses incurred to [x] Install required equipment [x] Repair required equipment [x] Replace required equipment
Please provide a brief description and a breakdown of monetary expenses incurred
In 2015 The City of Thunder Bay Environment Division Bare Point Water Treatment Plant expensed approximately $325000 towards annual equipment maintenance new installations and emergency breakdowns 2015 Capital project money expensed for the Bare Point Water Treatment Plant totaled approximately 16 Million dollars including the replacement of 1140 filter modules in the filtration units at a cost of an estimated 12 Million dollars Other notable Capital projects included $130000 towards the Corrosion Control Project along with electrical and instrumentation upgrades
The City of Thunder Bay Distribution Subsystem spent approximately 579 Million dollars on water infrastructure rehabilitation and replacement projects These projects consisted of replacing five watermains including the replacement of a section of twin 24rdquo trunk mains that distribute the water leaving the Bare Point Water Treatment Plant Additional maintenance projects included the non-invasive cost effective method of cleaning and cement mortar lining old watermains on thirteen streets $125000 was expensed under the Kerr Hydrant Replacement Program along with $100000 under the lead service replacement program Expenses for the continual improvement of water quality included watermain looping costing approximately $60000 and the installation of a blow off costing $100000 An additional $55000 was spent on watermain network expansions to address new service areas
Drinking Water Systems Regulations Page 2 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Provide details on the notices submitted in accordance with subsection 18(1) of the Safe Drinking-Water Act or section 16-4 of Schedule 16 of OReg17003 and reported to Spills Action Centre
Incident Date Parameter Result Unit of
Measure Corrective Action Corrective Action Date
Feb 19 2015 Chlorine 003 mgL Flush amp re-sample Feb 19 2015 Mar 23 2015 Lead 105 ugL Flush amp re-sample Mar 23 2015 May 02 2015 Total Coliform Present pa100ml Flush amp re-sample May 05 2015 June 24 2015 Total Coliform Present pa100ml Flush amp re-sample June 26 2015 June 26 2015 Total Coliform Present pa100ml Flush amp re-sample June 29 2015 June 27 2015 Total Coliform 3 MPN100ml Precautionary BWA
issued flush sanitize amp re-sample
June 29 2015
July 25 2015 Total Coliform Present pa100ml Flush amp re-sample July 28 2015 Aug 27 2015 Total Coliform Present pa100ml Flush amp re-sample Aug 30 2015 Sept 01 2015 Chlorine 003 mgL Flush re-sample amp bacti
sample Sep 8 2015
Nov 10 2015 Chlorine 001 mgL Flush amp re-sample Nov 10 2015 Nov 10 2015 Chlorine 002 MgL Flush amp re-sample Nov 10 2015
Microbiological testing done under the Schedule 10 11 or 12 of Regulation 17003 during this reporting period
Number of
Samples
Range of EColi Or Fecal Results
(min )-(max )
Range of Total Coliform Results
(min )-(max )
Number of HPC Samples
Range of HPC Results
(min )-(max )
Raw 52 lt10 ndash 10 lt10 - 19 NA NA Treated 52 Absent Absent 52 0 - 1 Distribution 1631 Absent Present 500 0-820
Operational testing done under Schedule 7 8 or 9 of Regulation 17003 during the period covered by this Annual Report
Number of Grab
Samples
Range of Results (min )-(max ) Unit of Measure
Turbidity 8760 0048-007 NTU Chlorine 8760 132-157 mgL Fluoride (If the DWS provides fluoridation)
NA NA NA
NOTE For continuous monitors use 8760 as the number of samples
Drinking Water Systems Regulations Page 3 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Summary of additional testing and sampling carried out in accordance with the requirement of an approval order or other legal instrument
Date of legal instrument issued Parameter Date Sampled Result Unit of Measure
MDWL 024-101 July 27 2015
Chloramines Nov 17 2015 0096 mgL
MDWL 024-101 July 27 2015
Benzo(a)pyrene Jan 14 2015 lt0010 ugL
MDWL 024-101 July 27 2015
Cyanide Jan 14 2015 lt00020 mgL
Summary of Inorganic parameters tested during this reporting period or the most recent sample results
Parameter Sample Date Result Value Unit of Measure Exceedance Antimony January 14 2015 lt060 ugL no Arsenic January 14 2015 lt10 ugL no Barium January 14 2015 lt10 ugL no Boron January 14 2015 lt50 ugL no Cadmium January 14 2015 lt010 ugL no Chromium January 14 2015 lt10 ugL no Lead See Schedule 151
information Mercury January 14 2015 lt010 ugL no Selenium January 14 2015 lt10 ugL no Sodium Jan Apr June Oct 2015
Avg 320 mgL no
Uranium January 14 2015 lt20 ugL no Fluoride January 14 2015 lt0024 mgL no Nitrite October 13 2015 lt0010 mgL no Nitrate October 13 2015 0331 mgL no
only for drinking water systems testing under Schedule 152 this includes large municipal non-residential systems small municipal non-residential systems non-municipal seasonal residential systems large non-municipal non-residential systems and small non-municipal non-residential systems
Summary of lead testing under Schedule 151 during this reporting period (applicable to the following drinking water systems large municipal residential systems small municipal residential systems and non-municipal year-round residential systems)
Location Type Number of Range of Lead Results Unit of Number of
Drinking Water Systems Regulations Page 4 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Samples (min) ndash (max ) Measure Exceedances Plumbing 334 lt10 ndash 502 ugL 58 Distribution 43 lt10-105 ugL 1
Summary of Organic parameters sampled during this reporting period or the most recent sample results
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Alachlor Jan 14 2015 lt010 ugL no Aldicarb Jan 14 2015 lt10 ugL no Aldrin + Dieldrin Jan 14 2015 lt0040 ugL no Atrazine + N-dealkylated metobolites Jan 14 2015 lt020 ugL no Azinphos-methyl Jan 14 2015 lt010 ugL no Bendiocarb Jan 14 2015 lt020 ugL no Benzene Jan 14 2015 lt050 ugL no Benzo(a)pyrene Jan 14 2015 lt0010 ugL no Bromoxynil Jan 14 2015 lt020 ugL no Carbaryl Jan 14 2015 lt020 ugL no Carbofuran Jan 14 2015 lt020 ugL no Carbon Tetrachloride Jan 14 2015 lt050 ugL no Chlordane (Total) Jan 14 2015 lt030 ugL no Chlorpyrifos Jan 14 2015 lt010 ugL no Cyanazine Jan 14 2015 lt010 ugL no Diazinon Jan 14 2015 lt010 ugL no Dicamba Jan 14 2015 lt020 ugL no 12-Dichlorobenzene Jan 14 2015 lt050 ugL no 14-Dichlorobenzene Jan 14 2015 lt050 ugL no Dichlorodiphenyltrichloroethane (DDT) + metabolites
Jan 14 2015 lt040 ugL no
12-Dichloroethane Jan 14 2015 lt050 ugL no 11-Dichloroethylene (vinylidene chloride)
Jan 14 2015 lt050 ugL no
Dichloromethane Jan 14 2015 lt50 ugL no 2-4 Dichlorophenol Jan 14 2015 lt030 ugL no 24-Dichlorophenoxy acetic acid (24-D) Jan 14 2015 lt020 ugL no Diclofop-methyl Jan 14 2015 lt020 ugL no Dimethoate Jan 14 2015 lt010 ugL no Dinoseb Jan 14 2015 lt020 ugL no Diquat Jan 14 2015 lt10 ugL no Diuron Jan 14 2015 lt10 ugL no Glyphosate Jan 14 2015 lt50 ugL no Heptachlor + Heptachlor Epoxide Jan 14 2015 lt020 ugL no
Drinking Water Systems Regulations Page 5 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Lindane (Total) Jan 14 2015 lt010 ugL no Malathion Jan 14 2015 lt010 ugL no Methoxychlor Jan 14 2015 lt010 ugL no Metolachlor Jan 14 2015 lt010 ugL no Metribuzin Jan 14 2015 lt010 ugL no Monochlorobenzene Jan 14 2015 lt050 ugL no Paraquat Jan 14 2015 lt10 ugL no Parathion Jan 14 2015 lt010 ugL no Pentachlorophenol Jan 14 2015 lt050 ugL no Phorate Jan 14 2015 lt010 ugL no Picloram Jan 14 2015 lt020 ugL no Polychlorinated Biphenyls(PCB) Jan 14 2015 lt0035 ugL no Prometryne Jan 14 2015 lt010 ugL no Simazine Jan 14 2015 lt010 ugL no THM (NOTE show latest annual average)
Jan Apr June Oct 2015
3245 ugL no
Temephos Jan 14 2015 lt010 ugL no Terbufos Jan 14 2015 lt020 ugL no Tetrachloroethylene Jan 14 2015 lt050 ugL no 2346-Tetrachlorophenol Jan 14 2015 lt050 ugL no Triallate Jan 14 2015 lt010 ugL no Trichloroethylene Jan 14 2015 lt050 ugL no 246-Trichlorophenol Jan 14 2015 lt050 ugL no 245-Trichlorophenoxy acetic acid (245-T) Jan 14 2015 lt020 ugL no Trifluralin Jan 14 2015 lt010 ugL no Vinyl Chloride Jan 14 2015 lt020 ugL no
List any Inorganic or Organic parameter(s) that exceeded half the standard prescribed in Schedule 2 of Ontario Drinking Water Quality Standards
Parameter Result Value Unit of Measure Date of Sample
Drinking Water Systems Regulations Page 6 of 6 (PIBS 4435e01) December 2011
When we heal the earth we heal ourselves ~David Orr
The activist is not the man who says the river is dirty The activist is the man who cleans up the river
~Ross Perot
We never know the worth of water till the well is dry ~Thomas Fuller ndash1732
Pure water is the worldrsquos first and foremost medicine ~Slovakian Proverb
No one can see their reflection in running water It is only in still water that we can see
~Taoist proverb
My connection to the earth is reinforced through the rhythm of the waves ~Mike Dolan
In one drop of water are found all the secrets of the oceans ~Kahlil Gibran
The people are like water and the ruler a boat Water can support a boat or overturn it ~William Shakespeare
A man of wisdom delights in water ~Confucius
Water ndash conserve and protect it ndash create a ripple effect ~City of Thunder Bay
this document is printed on acid-free
archival SMART paper made from 30
post consumer waste
TB2176(2016)
- City of Thunder Bay 2015 Annual Report - Drinking Water Quality - Front Cover
- Table of Contents
- Message from the Director - Michelle Warywoda
- Who We Are
- How Your Water Is Treated
- How Your Water Is Delivered
- Water Quality Highlights 2015
- Operator Certification and Training
- Our Commitment to Continual Improvement
- Corrosion Control Program for Lead
- Lead - Frequently Asked Questions
- Source Water Protection
- Wise Water Use
- EarthCare
- Drinking Water - Frequently Asked Questions
- Contact Us
- Treated Water Distribution 2015 Summary Report
- Ontario Drinking Water Systems Regulation O Reg 17003 Annual Report 2015 for Bare Point Water Treatment Plant and Distribution Subsystem
- Back Cover
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
who we are
Infrastructure amp Operations General Manager - Kerri Marshall P Eng
Environment Division
Director - Michelle Warywoda PEng Chief Chemist - Jim Vukmanich MSc CChem Sustainability Coordinator - Sarah Kerton Brad Doff Curniss McGoldrick (Intern)
Water treatment
Superintendent Water Treatment Plant - Don Kmill Supervisor Maintenance - Larry Holm Supervisor Operations - Erin Marcella-Fui Chief Operator Operations - Craig Scali Chief Operator Maintenance - Lance Forsberg
SeWer amp Water maintenanCe
Supervisor - Gerald Luty Supervisor - Dave Warwick Equipment Operator II - Thomas Chesterman Dan Guarasci Jordan Cook Matthew Little James Raynard Lead Hand I - Richard Dawson Wayne Fraser Lead Hand II - Larry Banning Darrin Mohring Eric Sokk Greg Shaw
ContraCt ProjeCt ServiCeS
Supervisor - Andrew Pruys Equipment Operator I - Jeffrey Track Kris Blomquist Lead Hand I - Ron Zurkan (Construction) Kevin Wigmore (Meter Shop)
Executive Assistant - Paula Ojala
Planning amp Research Analyst - Dan Currie Process Engineers - Carl Goodwin MSc PEng Supervisor ndash Municipal Drinking Water Licensing Program - Tony Santos
Environmental Engineering TechniciansSmall System Operator - David L Sutton Gary Person Mike Bazdarick Ian Johnstone Janitor Handyman - Willie Seifert Chief Operator Electrical - Steve Wakewich
Sewer Trouble Technicians - John Brunetti Larry Margarit Skilled Sewer and Water Workers (Maintenance) - Brian Black Rob Coggin Mario Colistro Luc Connell Rick Erickson Angelo Falcigno Gary Garner Paul Kassa Steven Leisander James Rose Steve Scerba Dustin Seeley David Tremonti Niel Watts Alec Moffat Dan Lavoie Patricia Wilson Dan Labbe Brad Doran Joanne Hardy
Lead Hand II (Construction) - Mark Bevilacqua Journeyman Plumbers ndash Graham Robb Barry Gvora Joe Adcock Gary Gravelle
Training amp Quality Assurance Coordinators - Shelby Jaspers Terry Restoule Project Engineer - Tom McConnell PEng
Line Patrol - Dennis Charles Millwrights - George Etheridge Dave A Sutton Operators - Judith Petch Myron Holyk Dennis Belluz Mark Jurcic Dan Ward Devon Blair and Mark Antoniszyn Plant Electricians - Cosimo Crupi
Aaron Knibbs Emanuel Sposato Jason Presenger Turnkeys - Don Fenton John Kantyluk Utility Locator Technicians - Allan McCrae Utility Plumbers - Ernest Rollason Paul Fennell Water Distribution Technician - Michael Sacino
Skilled Sewer and Water Worker (Construction) - Bradley Salatino Craig Drabit Terry Tozer
3
4
Engineering Division
Central Support Division
Director - Kayla Dixon PEng MBA Supervisor Design amp Field Engineering - Cory Halvorsen Construction Inspector - John Coceancic Gary Crago Tom Dingwell Roman Myhal Field Technologist - Troy Golding Trevor Harris Kaarlo Viljanen
Intermediate Technologist I - Mitch Drabek Project Engineers - Rick Harms PEng Martin Heerema PEng Brian Newman PEng Mike Vogrig PEng Aaron Ward PEng Matt Miedema PEng Senior Technologist - John Piccinin Gail Willis
Survey Technologists - Lonny Bohonos Stuart Green Mike Precosky Mike Leveque Traffic Technician - Ryan Love Intermediate Technologist II - Cosmo Palermo Shawn Stephens
Manager - Charles Campbell Supervisor Administrative Support Services - Joanne Scerba Communications Officer ndash Kris Ketonen Supervisor Financial Services - Tina Lahtinen Accounting amp Administration Clerks -Tracey Dychko Elsa Elder Heidi Takalo Dispatchers - Christine Goshgarian Sandy
Holbrook Nelson Susan Oinonen Marilyn Towsley Peter Viita Cindy Woodbeck Administrative Assistant - Andrea Nadeau Clerk Steno III - Kristy Sunderland Bonnie Low Capital Project Analysts - Shari Dykeman Kathy Learning Information Services Specialist - Karen
Etelapaa Technology Management Specialist - Henry Connor
Staff at Bare Point
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
how your water is treated
LAkE TO LAkE APPrOACH FOr SAFE DrInkIng WATEr
STEP 1 Source Water Our drinking water starts with the worldrsquos largest source of fresh water Lake Superior The intake for the plant is located nearly 1 km from the shoreline and is positioned at a water depth of approximately 18 metres and rests approximately 9 metres above the lake bottom The depth of the intake protects it from debris entering from the bottom of the lake and from the water surface
STEP 2 Screening The raw water enters the plant through the intake Travelling screens remove debris and prevent particles from entering the plant The raw water is stored briefly in the wet well The screens are similar to common household window screens although they are made from stainless steel
STEP 3 Filtration The water is then pulled through the Zeeweed membrane filtration system using vacuum generated from pumps Hollow fibre ultra-filtration membranes use gentle suction to filter impurities from the water
5
STEP 4 Disinfection The clearwell is used for primary disinfection as described by the Ministry of the Environment and Climate Change Sodium hypochlorite is added to the water in the clearwell mixing chamber The clearwell uses a baffling system to allow the sodium hypochlorite to mix with the water This creates a long contact time or soaking time for the water to mix with the hypochlorite Contact time is a measurement of the concentration of the sodium hypochlorite multiplied by the time travelled in the clearwell
STEP 5 Storage The clean safe disinfected drinking water is then stored at the plant in two underground storage tanks to keep the water cool and fresh awaiting delivery to customersrsquo taps Each reservoir can hold over two million litres of water
STEP 6 Water Delivery Water is pumped from the storage reservoirs into the distribution system by high lift pumps Some of the water is delivered directly to customer taps and some is delivered to one of five storage reservoirs within the distribution system
STEP 7 Environmental Protection Wastewater from the membrane filtration process is piped to the Atlantic Avenue Water Pollution Control Plant for treatment before being returned clean to Lake Superior
6
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
61 HWY
OLI VER RD
DAWSON RD
11-17 HWY
JOHN ST R D
MA
PLEW
AR
D RD
AR TH UR S T W
CITY RD
GOVERN M ENT R D
ROSSLYN R D
THUNDER B
AY EXPRESSWAY
BROADWAY AVE
MOU NTA IN R D
HAZELW
OO
D D
R
BA LM
ORA
L ST
GO
LF L
N K
S R
D
JOHN ST
DOG
LA KE
R D
CH PPEWA RD
OD
DER
AVE
JAM
ES
ST S
COPE
NHA
GEN
RD
MEM
ORAL
E
ALGOMA ST N
ARUNDEL ST
AR TH UR S T E
JAMES ST N
WAL SH ST E
CENTRAL AVE
PAQ UET TE RD
MA IN ST
20TH
SI D
E R
D
EDW
A R
D S
T S
25TH
S D
E R
D
NEEB
N G
AVE
HARBOUR EXPRESS WAY
WI LL IA M ST
V C TOR IA AVE E
WAL SH ST W
ISL A
N D
DR
VIC
KER
S S
T N
STRATHCONA AVE
AN NORMAN ST
VALLEY ST SY
NDC
ATE
AVE
S
HIG
H ST
S
MON TR EA L S T
BEVER LY ST
STRAND AVE
JUNOT AVE S
FR AN CI S S T E
TW IN
C T
Y C
R O
SSRO
A D
GORE ST W
RIVERDALE RD
PION EER D R
ISABEL T
MA
PLE
WA
R D
RD
11-17 HWY
25TH
SI D
E R
D
how your water is delivered
BA R E PO I NT WAT ER T R EAT M E N T PL A N T
HI LL
DA
LE R
D
SHU
NI A
H S
T
Ho d d e r Z o n e plusmndegshy
gt shy
shygt gt
plusmndegshy
plusmndeg
plusmndeg
gt
plusmndegshy
Z O N E 3 N Z O N E 2 A
Z O N E 2 N
Z O N E 1 N
LAKE SUPERIOR
gt
Z O N E 2 S Z O N E 1 S
gt
Ne e b i n g Z o n e
gt
Find your pressure zone and read on page eight how water is delivered to your area
7
From the plant to your tap
Thunder Bayrsquos water distribution system is divided into eight pressure zones (see map opposite page) High lift pumps move the treated water from the plant into the distribution system The water storage facilities and pumping stations regulate water pressure within the distribution system
Water can be redirected through the distribution system when needed The system is made up of the following components
Standpipe ndash Above-ground water storage facility providing pressure by water column height
Reservoir ndash Large volume in-ground water storage facility
Pumping Station ndash Pumps water from one zone into another zone and can be used to increase water pressure to an area
Water Pressure Zone ndash Areas where a minimum and maximum water pressure can be expected in water distribution system
Zone 1n The reservoirs at the Bare Point Water Treatment Plant store water for this zone and pump it into this area as needed The Duke Street reservoir also provides water storage for this zone
Hodder Zone The Hodder Standpipe stores water for this zone Water is pumped from the Bare Point Water Treatment Plant to the Hodder Pumping Station This station supplies water to the Standpipe as needed
Zone 2A The Duke Street reservoir stores water for this zone It was added to increase and maintain water pressure for this area
Zone 2n The McIntyre reservoir stores water for this zone Water is pumped from the Bare Point Water Treatment Plant through the Chamberlain Pumping Station to this zone In 2015 approximately 100 homes and businesses in the Oliver Road at Thunder Bay Expressway area were converted from pressure zone 1n to pressure zone 2n resulting in increased water pressure for the affected properties
Zone 3n The Hazelwood Standpipe stores water for this zone Water is pumped from the Bare Point Water Treatment Plant through the Chamberlain Pumping Station to the McIntyre reservoir The McIntyre Pumping Station supplies water to the Hazelwood Standpipe
Zone 1S The rockcliff reservoir stores water for this zone Water is pumped from the Bare Point Water Treatment Plant through the Vickers and James Street Pumping Stations filling the rockcliff reservoir and supplying water to the area
Zone 2S Water is pumped from the Broadway Avenue Pumping Station to this zone Water is drawn from the Zone 1S water distribution system which includes the rockcliff reservoir
neebing Zone Water is drawn into this zone from the Zone 2S distribution system The neebing Booster Pumping Station increases water pressure for this zone
8
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
w ater qualit y highlight s 2 015
operational Parameters
Units Range of Results
Drinking Water Quality
standard objective
frequency of Tests
What Does this Measure
Alkalinity - Total as CaCO3
mgL 15 - 40 30 - 500 Monthly The capability of water to neutralize acid
Dissolved Organic Carbon mgL 0 3 6 - 2 1 5 Quar terly
residual organic matter after travelling through the membrane filters
Free chlorine residual mgL 1 2 9 shy 1 5 4 gt005 77 per week The amount of chlorine
remaining in finished water
Hardness - CaCO3
mgL 30 - 60 80 - 100 Monthly The capacity of water to react with soap
Nitrate-N mgL 0 1 - 0 412 10 Quar terly Health related parameter
Nitrite-N mgL lt0 0 2 1 Quar terly Health related parameter
Odour n a Ok Inoffensive 42 per week Does the water smell goodbad
pH n a 77 7 - 8 3 8 6 5 - 8 5 77 per week The acidity or alkalinity of the water
S o d iu m mgL 3 13 - 3 81 20 Quarterly Health related parameter
Ta s t e n a Ok Inoffensive 42 per week The taste of the water
Tem p er a t u r e degC 2 4 5 - 77 3 15 77 per week The temperature ranges of the water
Tr u e C o l ou r TCU 0 - 1 5 Daily The appearance of the water
Tu r b i d i t y n T U 0 0 49 - 0 0 7 10 77 per week The clarity of the water
f or m or e i n f or m a t ion v i s i t t h un d e r b a y c a w a t e r
UNiTS NTU = nephelometric
turbidity units
mgL = milligrams per litre = parts per million
TCU = True colour units
CaCO3 = Calcium Carbonate
na = not applicable
Water Quality Monitoring We are serious about drinking water quality In 2015 Thunder Bay residents received excellent quality drinking water Samples are taken and evaluated according to Ministry of the Environment and Climate Change regulations Water quality is monitored at the treatment plant every minute of every day by operators and on-line instrumentation In addition an independent certified laboratory tested approximately 2000 samples for potential contaminants The total number of water samples taken in 2015 was more than 29000
Our testing program is fully compliant with Ontariorsquos Drinking Water regulations
9
operator certification and training
10
Type of Certificate Number of Certificates
Water Distribution Operator-in-Training (OIT) 10
Water Distribution Class I 5
Water Distribution Class II 26
Water Distribution Class III 15
Water Distribution Class IV 16
Water Treatment Operator-in-Training (OIT) 5
Water Treatment Class I 3
Water Treatment Class II 5
Water Treatment Class III 5
Water Treatment Class IV 5
Under the Safe Drinking Water Act (SDWA) all Ontario Drinking Water Systems must be categorized by type of system and classification level The City of Thunder Bayrsquos Bare Point Water Treatment Plant and Distribution Subsystem is categorized as a Level III Treatment System and a Level IV Distribution System
Section 12 (1) under the SDWA requires that no person shall operate a municipal drinking-water system unless the person holds a valid operatorrsquos certificate issued in accordance with the regulations
The certification program establishes occupational standards for operators and water quality analysts It is intended to give greater assurance of safe drinking water to the residents of Ontario through ensuring that operators have the education experience and
knowledge to per form their responsibilities effectively
Water Distribution (WD) and Water Treatment (WT) Certificates must be renewed every three years In order for operators to maintain a WD or WT certificate they must complete a minimum of 150 hours of training over the three year period this includes 42 hours of Director Approved Training which involves completing an exam with a minimum of 70 per cent to pass 108 hours of Hands on Training pertinent to WD or WT and completion of the Provincial Mandatory Course In 2015 water operators working in the Environment Division completed a total of 7198 hours of training
In order to obtain a WD or W T certificate an operator must meet the following education and experience criteria
Type of Certificate Minimum Educational Requirement Years of Experience
Operator in Training grade 12 nA
Class I grade 12 1 year
Class II grade 12 3 years
Class III 2 years of relevant post-secondar y education
4 years (2 years as an Operator in Charge)
Class IV 4 years of relevant post-secondar y education
4 years (2 years as an Operator in Charge)
As of December 31 2015 the City of Thunder Bayrsquos Environment Division operators held the following operator certificates permitting them to work with the drinking water system
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
our commitment to continual improvement
Capital Asset Management To enable the delivery of safe drinking water to all the water system holds significant assets including Bare Point Water Treatment Plant one lab five water storage facilities eight water pumping stations eight water pressure zones over 700 kilometres of watermains and thousands of connections fire hydrants manholes and valves These assets are referred to as capital
Asset management plans have been developed for the drinking water system assets to identify how they should be maintained renewed or upgraded as required
The Infrastructure amp Operations Asset Management report dated June 2005 was prepared as a consolidation of its long-range infrastructure strategies and current financial and technical practices with a goal to maintain upgrade and operate the Cityrsquos physical assets in a cost-effective manner The strategy for the water system relates directly to the replacement andor rehabilitation of the watermains With over 700 km of watermains the cost-effective rehabilitation is prioritized based on the age material type size soil conditions and pressure related issues as well as integration with road resurfacing road reconstruction work and other utilitiesrsquo underground efforts
A further Capital Planning Study was performed between December 2008 and March 2009 In this study a high level condition assessment was performed for the Bare Point Treatment Plant pumping stations and the in-ground storage reservoirs and standpipes
resulting in the determination of maintenance and renewal needs up to 2028
Over the next 20 years significant capital is required to upgrade and maintain the Cityrsquos water system On average approximately $10 million of capital investments will be incurred each year These expenditures provide for the delivery of safe drinking water to Thunder Bay residents in the short term and the long term and will be performed in a cost-effective manner through priority planning and integration with other City department upgrades
For further details the Asset Management report can be found on the City of Thunder Bay website at thunderbaycaCity governmentDepartments Infrastructure and OperationsAsset Management Planhtm
Bare Point Pilot Plant Update 2015 In 2015 the Bare Point Water Treatment Plant approved a three-year study in partnership with Lakehead University Lakehead University will support the study with staff and student time and a $250000 grant through the natural Sciences and Engineering research Council Specific objectives of the study include Bare Point Pilot Plant bull Characterization of
seasonal changes in raw water as well as the study and control of membrane
bull Conduct bench-scale tests to study the effects of temperature (03-2˚C vs 20˚C) seasonal changes in raw water characteristics and operating flux at 03-2˚C on membrane performance fouling cleaning efficiency and structure changes
bull Conduct pilot-scale tests to study the effects of temperature (03-20˚C) and operating flux at 03-2˚C on membrane performance fouling cleaning efficiency and structure changes
11
bull Investigate the impact of seasonal temperature changes (particularly cold temperatures (03shy2˚C)) on membrane structure and verify the findings of pilot-scale studies in a full-scale plant
bull Develop optimal operational and membrane cleaning protocols to minimize the impacts of the factors found to be causing decreases in membrane per formance
bull Repor t the economic and environmental benefits of the cleaning scenarios
It is the hope that these study results will demonstrate innovative processes cleaning strategies and products which will create opportunities for Thunder Bayrsquos economy to manufacture and sell to the region
Also in 2015 a pilot study was completed using an innovative technology developed at Lakehead University in the chemistry department This technology uses nano (very small) structures to improve efficiency of water treatment at very low energy The study was used in the cleaning system for the membranes at Bare Point Water Treatment Plant The results were extremely encouraging indicating chemical savings of 50 increased life span of the membranes and waste water reduction of 33
The potential to manufacture this technology is now being investigated for use in drinking water plans in Ontario
Cross-Connection amp Backflow Prevention Program The City of Thunder Bay is dedicated to protecting the quality of our drinking water In order to manage the potable water supply and minimize risks to public health the Development Services Department and Environment Division ndash Water Authority have implemented a Backflow Prevention Program Work is ongoing with property owners certified testers and plumbing contractors to identify cross-connections and advise where backflow prevention devices are required to protect the public potable water supply For more information on this program contact the Building Division at 625-2574
Wise Water Use ndash Bringing it Outdoors Thunder Bay is proud of its drinking water Letrsquos use it wisely
Although rainwater isnrsquot always enough to keep your garden beds in good condition during hot summer months you can give the rain a helping hand and reduce your use of drinking water outdoors by following some of these tips
1 USE A RAiN BARREL A rain barrel will capture water for use in your garden decreasing the need to turn on the hose rainwater is the type of water your garden likes best - it is ldquosoftrdquo and even contains small amounts of nitrogen An added environmental benefit is that rain barrel use cuts down on stormwater runoff to the Cityrsquos storm sewer system and thus to Lake Superior So by using a rain barrel you are protecting the source of your drinking water
Each year the City of Thunder Bay funds a discounted rain barrel program delivered by EcoSuperior Residents with a City water account receive a $20 discount on a rain barrel purchase when they present a copy of their water bill at EcoSuperior For updates on this program visit thunderbaycaLivingEnvironment Waterrain Barrel Discounthtm
2 TRY xERiSCAPiNg The word xeriscaping comes from the Greek word xeros for dry and scape meaning a view or scene Xeriscaping produces a garden where plants can survive during dry periods without water or fertilizers
Local garden centres can advise on xeriscaping - the key is to choose dry-loving plants and encourage deep root systems Decorative rocks boulders permeable pavers sculptures or ornaments can be incorporated to achieve the look you want
3 WHETHER YOUrsquoRE iNDOORS OR OUT PRACTiSE THE 3Rs OF WiSE WATER USE
bull Reduce ndash Become aware of the amount of water yoursquore using and look for ways to use less
bull Retrofit ndash replace water-guzzling toilets and appliances with more water-efficient models or retrofit existing appliances with water-saving devices
bull Repair ndash Stop the leaks In one year a leak of just OnE drip per second wastes 10000 litres (2167 gallons) of water ndash enough water to fill more than 60 bathtubs
12
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T13
corrosion control program for lead
Studies have shown chronic exposure to lead even at low levels can have health impacts Of particular concern are the neurodevelopmental effects impacting learning and memor y on developing fetuses and young children
Lead in drinking water can originate from older internal pipes and lead ser vice lines or from the solder used to connect the pipes or fixtures Older homes built prior to 1950 are more likely to have lead pipes and ser vice lines
In 2007 the Ministr y of the Environment and Climate Change (MOECC) initiated the Lead Action Plan to address concerns of lead in drinking water This plan required municipalities within the province of Ontario to test for elevated levels of lead in their drinking water through the Community Lead Sampling Program in accordance with Schedule 151 of the Ontario regulation 17003 under the Safe Drinking Water Act (SDWA 2002) Under this regulation communities with greater than 10 of lead sample results that exceed the provincial standard of 10 parts per billion (ppb) are required to develop and implement an approved Corrosion Control Plan
The Cit y of Thunder Bay has approximately 8000 lead plumbing ser vices throughout the community and has taken part in the lead sampling program since 2007 The results from this sampling have indicated that approximately 25 of the results are above the 10ppb provincial limit These results contributed to the development of the Cityrsquos Corrosion Control Plan that was approved in 2010 by the MOECC The primary focus of the Plan was on lead service replacement and education with the addition of sodium hydroxide a pH adjusting chemical to be used in the last phase of the Plan to control lead corrosion
In 2014 approved revisions were made to the City of Thunder Bay Corrosion Control Plan The revised approval included provision for a 2 year pilot study to measure the effectiveness of corrosion control through chemical addition focusing on the impact the chemical has on the disinfection properties of the water In order to reduce the lead levels within private plumbing through chemical addition it has been determined an increase in pH from the average raw source water of 787 to between 90-96 is required The Water Authority wants to ensure an increase in pH to this range does not reduce the effectiveness of sodium hypochlorite used for disinfection For this reason the addition of sodium hydroxide for the purpose of corrosion control will be initially controlled and closely monitored in one pressure zone The Hodder Pressure Zone of Current river was designated as the pilot study area due to its small size and close proximity to the Bare Point Water Treatment Plant enabling 24 hour monitoring by licensed operators This specific area also contains homes with a combination of lead and copper private
HOD
DER
AVE
LESL
IE A
VE
ARUNDEL ST
STRA
THC
ON
A A
VE
1-17 HWY
R TA ST
HODD A
UC B
ASS
GRE
NV
LLE
AVE
MAR ON ST
DEW
E AV
E
ERLE ST
SH ARD DR
BLACK BAY RD
N
D
MERRI L ST
MORSE ST
DACRE ST
ADAMS ST
LIL IAN ST
ELL OTT ST
CUYLER ST
CEN
ENNI
LP
RKRD
ROB ERTA ST
HALLAM ST
MONTCLAIR ST
CURR
ENT
AVE
HN
ER B EX
RE
RONA ST
ADELA DE ST
CUB
RLAND SN
SURREY ST
GBSON
AE
COPE
NHAG
EN R
D
CONYERS ST
ALGOA S
N
COWAN ST
TALBOT ST
AUDR
EY S
T
G
S
TERRAC
E CRES
ACDOUGAL
S
PA RKWOOD ST
ADM RAL CT
BLAC
K B
AY
CRES
COURS
N
SHERAN
SRD
GRE
NV
LLE
A VE
MORSE ST
ON
B D
GRE
NVI
LLE
AVE
DEW
E AV
E
CUYLER ST
CURR
NT
E
middot
1 15000
Legend PRESSURE ZONES 1AHT 1N 1S 2A 2N 2S 3N NB
AREA OF PILOT STUDY IN
HODDER ZONE
Pressure Zone 1AHT
Pressure Zone 1N
RE
SP
ON
SIB
ILIT
Y
14
If your home has a lead service line replacing the entire service pipe is the best way to ensure no lead is getting into your water
MUNICIPAL WATERMAIN
CIT
Y Public
HO
MEO
WN
ER
Private
PROPERTY LINE
S E RV I C E P I PE
W AT E R M E TE R
ser vices and there are also no industrial users located within the zone making it an ideal location for the study Invitations to participate in the study along with additional information about lead in drinking water and corrosion control were mailed out directly to all residents within the study zone Two public information sessions were held in the Current river area to provide residents with detailed information on corrosion control and the pilot study
During the first year of the study (2015) prior to the chemical being added baseline data was collected from 45 volunteered homes in the study area During the second year of the study (2016) once the chemical is injected data will be collected from those same locations Early in 2016 sodium hydroxide will be
injected at the Hodder Pumping Station targeting the Hodder Pressure Zone (pilot study area) The expanded water quality monitoring program for the duration of the study includes sampling and testing for lead pH chlorine residual alkalinity temperature iron sodium turbidity colour trihalomethane and microbiological parameters All data collected from the study will be reviewed analysed and discussed with the MOECC Pending the results of the pilot study and consultation with the MOECC the City of Thunder Bay will commence with city wide chemical addition for the purpose of pH adjustment for corrosion control in 2017 The City of Thunder Bay will continue to inform the public on lead in drinking water corrosion control and pH adjustment throughout 2016
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
lead frequently asked questions
How does lead get into drinking water The raw water from Lake Superior and water supplied from the water distribution system have little or no lead present However lead is occasionally found in the water ser vice pipes and the plumbing in homes and can dissolve into the water supply from these sources Lead can enter tap water through corrosion of plumbing materials like lead solder fixtures or lead pipes Chrome or brass plated faucets and fixtures can also leach lead into water
How do I determine if I have lead pipes in my home Lead piping was used in older homes usually built before 1952 Lead pipe is easy to bend dullish grey in colour and leaves a silver mark when scratched on another surface
What should I do if I live in a house with a lead service pipe or plumbing When water sits in the lead ser vice pipe for long periods of time it absorbs more lead than when running Water that has stood in the tap for more than six hours should not be used for consumption Before using water for drinking or cooking let the water run from the cold water tap for up to five minutes To avoid wasting water take a shower or run a washing machine or dishwasher to clear the pipes instead of just letting it run Once you have let the water run fill pitchers kettles or pots for drinking or for food preparation during the day
Who can I call to arrange to have my water tested If you are concerned about lead levels in your water contact the City of Thunder Bay Environment Division at 684-3568 to arrange to have your water tested for lead levels
Does lead in drinking water pose a health risk Lead is a common metal found in the environment in air soil household dust food certain types of pottery and water Lead can pose a significant risk to your health if too much enters your body The greatest risk is to young children and pregnant women Lead exposure is a world-wide health problem If you have or suspect you have a lead water service alternate sources of drinking water should be considered for young children and pregnant women
The City of Thunder Bay strives to reduce overall lead ser vice connections and fixtures provide ongoing watermain flushing and cleaning and increase public awareness about water quality The watermain replacement program renews the piped water infrastructure When watermains are replaced the service connections are also replaced to the property line Prior to a scheduled watermain replacement the City will contact each affected homeowner in advance to discuss the option of replacing their lead service line The City has the watermain replaced under a capital contract and the work is performed by a private contractor During the watermain replacement all of the individual lead service lines are replaced to the property lines If the homeowner chooses to have their portion of the private lead service line replaced from the property line to the water meter that homeowner must arrange with the private contractor on-site to do the work at the homeownerrsquos expense A plumbing permit must be obtained and a plumber must complete the final connection to the water meter If the watermain on a street is not scheduled for renewal homeowners can still ask to have their lead service lines replaced The City will fund and complete all work from watermain to property line providing the homeowner has replaced the private portion of the lead line from the property line to the water meter The homeowner must obtain the required plumbing permit hire a plumber for the final connection and have all final inspections done The homeowner must submit a Priority Lead Water Service replacement Form along with documentation of service replacement and send it to the The City of Thunder Bay Engineering Division Final restoration of private property is done by the homeowner the City will restore City property The City will respond to the priority lead water private service replacement requests on a first-come first served basis with priority given to homes deemed to have elevated or high levels of lead in their drinking water after testing For information on lead service line replacement call the City at 684-3568 or visit The City of Thunder Bay website at thunderbaycaleadpipes
What is the City doing
15
source w ater protec tion
16
For the Lakehead Source Protection Area the Source Protection Plan sets out policies to protect sources of municipal drinking water It determines how drinking water threats will be reduced eliminated or monitored who is responsible for taking action timelines and how progress will be measured
The Plan specifically applies to municipal residential drinking water sources (Wellhead Protection Areas and Intake Protection Zones) no threats have been listed in the Assessment report for highly vulnerable aquifers (HVAs) or significant groundwater recharge areas (SgrAs) within the Lakehead Source Protection Area therefore no policies have been developed in these areas
Section 22 of the Ontario Regulation 28707 lists these Source Protection Plan objectives
1 To protect existing and future drinking water sources in the Lakehead Source Protection Area
2 To ensure that in all areas where a significant drinking water threat could exist that a) If the activity is occurring at the time the Source Protection Plan takes effect the activity ceases to be a significant drinking water threat and b) The activity never becomes a significant drinking water threat
The Lakehead Source Protection Plan released in 2013 by the Lakehead Source Protection Committee is available at w w wsourceprotectionnet
Lakehead Source Protection Plan
Approved Source Protection Plan - January 16 2013
Prepared by he Lakehead
Source Protection Committee
Under the Clean Water Act 2006
(On ario Regulation 28707)
Made poss ble hrough funding upport from the Government of Ontario
Prot ecting Our Water keep it Superior Although we live on the doorstep of Lake Superior we must use the resource wisely Less than one per cent of the total water on the planet is available to us as fresh water Only a portion of that is renewable fresh water If all the earthrsquos water were stored in a 5-litre container available fresh water would not quite fill a teaspoon The World resources Institute defines renewable fresh water as ldquosalt-free water that is fully replaced in any given year through rain and snow that falls on continents and islands and flows through rivers and streams to the seardquo Canada contains 64 percent of the worldrsquos annual renewable fresh water
bull Avoid fertilizers and pesticides which pollute ground water
bull When washing vehicles go to a commercial car wash that filters and recycles water Itrsquos the safe way to keep oil sediment and other pollutants from going down the drain and harming lakes creeks rivers or ground water
bull Use environmentally safe biodegradable detergents and personal care products (shampoos hair dyes lotions) without added chemicals
bull Invest in water and energy-efficient appliances such as dishwashers and washing machines
bull Reduce your use of motors on water bodies ndash use a paddle or a sail and enjoy the sounds of nature
bull Dispose of household hazardous waste properly Please do not put the following down the drain bull Paint bull Oils or grease bull Chemicals or cleaning products bull Pharmaceuticals - return unused
pharmaceuticals to your pharmacy
For more information on protecting our water or on proper disposal of hazardous waste call our Dispatcher at 625-2195
We all have a stake in protecting our water
Objectives and Scope of the Source Protection Plan
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
wise water use
2015 Marks 20th Anniversary of EcoSuperior and City of Thunder Bay Wise Water Use In 1995 a newly launched non-profit called Thunder Bay 2002 Clean amp green par tnered with the City of Thunder Bay on a mission to encourage area residents to adopt a greener lifestyle
Twenty years later the City of Thunder Bay continues to fund EcoSuperiorrsquos Water Wise Programs which focus on water conser vation water protection and promotion of our Superior tap water Below are some of the many programs that have been funded by the City of Thunder Bay and delivered by EcoSuperior over the past 20 years
1 Water saver Visits ndash residential visits to help homeowners make changes to increase water conservation in the home (1996-2011)
2 Toilet Rebate Program ndash Water bill rebate offered to residents who replace existing toilets with low flow toilets (1995-2013) Since 2010 more than 2000 rebates were issued for low flow toilets
3 Washing Machine Rebates ndash rebate to residents who replace their washing machine with a water-efficient model (2005)
4 Water Wise Gardens Xeriscaping - Using native or water-efficient plants and grasses that flourish under local conditions has many advantages such as greater resistance to drought insect infestation and disease and it reduces the need for pesticides and fertilizers
6 school Presentations ndash Educating students about water conser vation water protection Lake Superior and our municipal water system Since 1998 EcoSuperior has delivered Water Wise presentations to over 10500 students
7 Rain barrel sales ndash Capture run-off in a rain barrel and use it for all your outdoor watering needs to conser ve water and manage stormwater Since 1997 EcoSuperior has sold more than 9200 rain barrels
8 back to the Tap - This program uses advertising contests and giveaways to promote Thunder Bayrsquos tap water because ever y drop is Superior
9 The Water bar ndash Built by the Cityrsquos Water Authority the Water Bar is transportable and can be used at events to provide drinking water for event-goers
carr ying refillable water bottles EcoSuperior schedules and staffs the Water Bar Since 2011 the Water Bar has supplied Bare Point water on tap at 110 events
10 Pet Waste Digester Workshops - Dog waste is loaded with nitrogen and bacteria that can pooshylute our beautiful Lake Superior ever y time it rains Bur y or compost pet waste beneath ground level to completely break down the waste and protect our water ways
11 Canada Water Week ndash Thunder Bay has been celebrating this national event since 2013 to help raise the profile and understanding of water in Canada
12 Drainage Rebate Program - Homeowners can take advantage of rebates offered by the City of Thunder Bay for installing flood prevention measures such as sump pumps and sewer backup prevention valves Since 2013 481 homes have received a drainage rebate totalling $608343
13 Keep it superior storm Drain education ndash This program helps educate the public about the impacts of pollution entering urban storm drains In our community most of the water entering storm drains goes directly into local rivers streams and lakes untreated
14 Rain Garden Rebates - rain gardens absorb rainwater which helps to recharge our groundwater protect neighbourhoods from flooding and drainage problems keep our streams clean by reducing the amount of pollution that enters storm drains and provide habitat for birds butterflies and insects
15 stormwater Management ndash Fact sheet that explains why rainwater should be absorbed into the soil whenever possible instead of flowing into storm sewers that empty into our local water ways
WHAT GOES IN HERE
ENDS UP HERE
16 organic lawn Care factsheet ndash Learn about lawn care for a healthy lake and how to have a healthy lawn which is less likely to have pest problems
17
EarthCare
Environment Divisionrsquos Commitment to EarthCare Thunder Bay City Council has adopted the EarthCare Sustainability Plan 2014-2020 This plan which replaces the Community Environmental Action Plan (CEAP) guides the City and the community in reducing greenhouse gas emissions and supports the creation of a more sustainable and climate-resilient community One of the water goals of the plan is to improve the management of water wastewater and stormwater based on best practices This goal focuses on the need to develop a comprehensive water wastewater and stormwater master plan and the need to develop watershed restoration plans something the Environment Division and EarthCare have actively spearheaded or have been involved with in 2015 To view the plan visit thunderbayca earthcare
Brad Doff Sustainability Coordinator
EarthCare Water Working group To find out more about the Ear thCare Water Working group contact Brad Doff Sustainability Coordinator at 625-2411
Members Aaron Ward Project Engineer City of Thunder Bay Bonnie Low Engineering Clerk City of Thunder Bay
Brad Doff Sustainabilit y Coordinator City of Thunder Bay Carl goodwin Process Engineer City of Thunder Bay
Curniss Mcgoldrick Ear thCare City of Thunder Bay Dave Dutchak Project Manager City of Thunder Bay Frank Edgson Nor thshore Steelhead A ssociation
gail Willis Working Group Chair Senior Technologist City of Thunder Bay Jamie Saunders EcoSuperior
Janice Horgos Council of Canadians Thunder Bay Jim Bailey Remedial Action Plan Coordinator
Jim Vukmanich Chief Chemist Cit y of Thunder Bay Kristin Maenpaa Blue Heron Environmental
Lee Amelia Parks and Open Spaces City of Thunder Bay Lucie Lavoie EcoSuperior
Mairu Zhen Ontario First Nations Technical Services Corporation Michelle McChristie Great Lakes Advisor Ministr y of Environment
and Climate Change Rob Stewart Lakehead University
Sandra Stiles Ear thCare Advisor y Committee Sarah Kerton Sustainability Coordinator Cit y of Thunder Bay
Shelley Vescio City Forester City of Thunder Bay Tammy Cook Lakehead Regional Conser vation Authority
Werner Schwar Coordinator ndash Parks Planning City of Thunder Bay Zeke McLeod Lakehead Universit y
18
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
frequently asked questions
How do we know our drinking water is safe The Ministry of the Environment and Climate Change sets stringent monitoring requirements for drinking water Water quality is monitored 24 hours a day seven days a week Customers can have confidence that their water treatment plant has highly effective water treatment and quality assurance processes in place to remove bacteria and other harmful substances from the water
is there anything homeowners can do about lead in drinking water Lead concentrations in drinking water can be minimized by not drinking the ldquofirst drawrdquo of water in the morning This is water that has been sitting in the plumbing lines overnight and has the highest levels of leached metals such as copper zinc and lead A good practice is to run the water until it feels very cold before drinking Flushing the toilet or taking a shower can also use up this ldquofirst drawrdquo of water For more information on lead in drinking water please visit thunderbayca leadpipes
What is a Water Fill Station Water fill stations are locations where residents may purchase City water There are two self serve residential water fill stations that are open 24 hours a day seven days a week A ldquoSmart Cardrdquo or access card must be purchased in advance The stations are located at the corner of Hwy 61 and Mount Forest Boulevard and on Valley Street at Hutton Park Drive For more information on the stations or where to obtain a ldquoSmart Cardrdquo please contact 625-2195
Does the Backflow Prevention Program apply to residential homeowners The Water Works By-Law does not require single-family dwellings to install backflow prevention devices unless the Water Authority determines that the property is a high risk However homeowners can take steps to protect the drinking water system
Indirect cross-connections such as a hose with one end immersed in a swimming pool laundry sink fish tank bucket etc can result in contaminated water being pulled back into the drinking water system Wherever possible install backflow prevention devices on outside
water taps boilers and sprinkler systems to protect the quality of the public drinking water supply and the quality of the water in your home
What is a remote meter reading device remote reading devices can be installed for a water meter which will allow the meter to be read from outside your home These devices provide accurate water consumption readings without requiring the homeowner to be home or the need for a homeowner to call in quarterly meter readings Upon request these devices can be installed at the cost of the homeowner For further information on installing a remote device please contact the Environment Division at 474-4817
What can homeowners do to reduce the risk of frozen water services bull If water piping is located within cupboards next to exterior walls keep cupboard doors open to allow warmer air to circulate around pipes
bull Do not set furnace lower than 55˚F at night or when the house is vacant
bull Close and drain pipes leading to outside faucets
bull Wrap foam pipe insulation around pipes most susceptible to freezing (for example pipes near outside walls in crawl spaces or in attics)
bull Seal air leaks in homes and garages
bull If you will be away for a long period of time close off your main ser vice valve in your basement and open all taps to allow pipes to drain and have someone check your home regularly
Does the City of Thunder Bay provide sampling and testing of well water if not where can i have my well water tested no the City of Thunder Bay does not perform water quality tests for private wells This ser vice is provided free of charge from the Thunder Bay District Health Unit For more information contact the District Health Unit at 807-625-5900 or visit their website at w w wtbdhucom
19
contact us
20
Our water quality specialists are available to respond to customer inquiries and
concerns We offer services and programs to ensure our water customers can
contact us at any time of the day or night It is our job to investigate and resolve
problems quickly and efficiently
We believe inhellip QUALITY SERVICES FROM QUALITY PEOPLE
EarthCare Thunder Bay 62 5 -2 411
Water Conservation Programs delivered by EcoSuperior 624-214 0
Contact Us Water Quality Concerns Information Water Trouble reporting
625 -2195 (2 4 hour s)
Lead Testing Program 684-3568
Backflow Prevention Program 625 -2574
Water Billing and Arrears 625 -2 25 5
Water Meter reading Phone In 625 -316 0 (2 4 hour s)
Water Treatment Plant Tours 684-3567
w w wthunderbayca
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
TrEATED WATEr TO DISTrIBUTIOn 2015
s U M M a R Y R e P o R T
MONTH Total for Month (Million Litres)
Peak Flow MLD
Minimum Flow MLD
Avg Daily MLD
Operational Capacity ()
Januar y 1215 6240 3171 4050 357
Februar y 1134 6427 3177 4051 357
March 1261 6482 3194 4205 370
April 1256 6502 3184 4188 369
May 1073 6341 3066 3974 350
June 125 4 6593 3038 4180 368
July 1350 6642 2833 4355 384
August 1292 6540 3092 4168 367
September 1294 6630 3123 4 312 380
October 1197 6343 2864 3861 340
November 1202 6344 3318 4008 353
December 1129 5649 2983 3642 321
Total Volume 14658 Average 4083 360
Flow results in MLD (million litres per day) maximum capacity 113 MLD
21
Drinking-Water Systems Regulation O Reg 17003
ANNUAL REPORT 2015
Drinking-Water System Number Drinking-Water System Name
Drinking-Water System Owner Drinking-Water System Category Period being reported
220000273 Bare Point Water Treatment Plant and Distribution Subsystem City of Thunder Bay Large Municipal Residential January 1 ndash December 31 2015
Complete if your Category is Large Municipal Residential or Small Municipal Residential
Does your Drinking-Water System serve more than 10000 people Yes [X] No [ ]
Is your annual report available to the public at no charge on a web site on the Internet Yes [X] No [ ] Location of annual report hard copies Bare Point Water Treatment Plant Branches of the Thunder Bay District Library Environment Division Office ndash Victoriaville City Hall Front St Service Yard
Location where Summary Report required under O Reg 17003 Schedule 22 will be available for inspection Bare Point Water Treatment Plant Environment Division Office ndash Victoriaville
Complete for all other Categories
Number of Designated Facilities served
Did you provide a copy of your annual report to all Designated Facilities you serve Yes [ ] No [ ]
Number of Interested Authorities you report to
Did you provide a copy of your annual report to all Interested Authorities you report to for each Designated Facility Yes [ ] No [ ]
Note For the following tables below additional rows or columns may be added or an appendix may be attached to the report
List all Drinking-Water Systems (if any) which receive all of their drinking water from your system Drinking Water System Name Drinking Water System Number King Georges Park Distribution System 260070265 Terra Vista Distribution System 260094380
Did you provide a copy of your annual report to all Drinking-Water System owners that are connected to you and to whom you provide all of its drinking water
Yes [X] No [ ]
Drinking Water Systems Regulations Page 1 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Indicate how you notified system users that your annual report is available and is free of charge
[x] Public accessnotice via the web [x] Public accessnotice via Government Office [x] Public accessnotice via a newspaper [x] Public accessnotice via Public Request [x] Public accessnotice via a Public Library [x] Public accessnotice via other method City Insert ldquoMy TBayrdquo
Describe your Drinking-Water System The Bare Point WTP treats an average of 4083ML of Lake Superior water daily using ultrafiltration The water is disinfected using sodium hypochlorite and distributed to The City of Thunder Bay
List all water treatment chemicals used over this reporting period Sodium Hypochlorite
Were any significant expenses incurred to [x] Install required equipment [x] Repair required equipment [x] Replace required equipment
Please provide a brief description and a breakdown of monetary expenses incurred
In 2015 The City of Thunder Bay Environment Division Bare Point Water Treatment Plant expensed approximately $325000 towards annual equipment maintenance new installations and emergency breakdowns 2015 Capital project money expensed for the Bare Point Water Treatment Plant totaled approximately 16 Million dollars including the replacement of 1140 filter modules in the filtration units at a cost of an estimated 12 Million dollars Other notable Capital projects included $130000 towards the Corrosion Control Project along with electrical and instrumentation upgrades
The City of Thunder Bay Distribution Subsystem spent approximately 579 Million dollars on water infrastructure rehabilitation and replacement projects These projects consisted of replacing five watermains including the replacement of a section of twin 24rdquo trunk mains that distribute the water leaving the Bare Point Water Treatment Plant Additional maintenance projects included the non-invasive cost effective method of cleaning and cement mortar lining old watermains on thirteen streets $125000 was expensed under the Kerr Hydrant Replacement Program along with $100000 under the lead service replacement program Expenses for the continual improvement of water quality included watermain looping costing approximately $60000 and the installation of a blow off costing $100000 An additional $55000 was spent on watermain network expansions to address new service areas
Drinking Water Systems Regulations Page 2 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Provide details on the notices submitted in accordance with subsection 18(1) of the Safe Drinking-Water Act or section 16-4 of Schedule 16 of OReg17003 and reported to Spills Action Centre
Incident Date Parameter Result Unit of
Measure Corrective Action Corrective Action Date
Feb 19 2015 Chlorine 003 mgL Flush amp re-sample Feb 19 2015 Mar 23 2015 Lead 105 ugL Flush amp re-sample Mar 23 2015 May 02 2015 Total Coliform Present pa100ml Flush amp re-sample May 05 2015 June 24 2015 Total Coliform Present pa100ml Flush amp re-sample June 26 2015 June 26 2015 Total Coliform Present pa100ml Flush amp re-sample June 29 2015 June 27 2015 Total Coliform 3 MPN100ml Precautionary BWA
issued flush sanitize amp re-sample
June 29 2015
July 25 2015 Total Coliform Present pa100ml Flush amp re-sample July 28 2015 Aug 27 2015 Total Coliform Present pa100ml Flush amp re-sample Aug 30 2015 Sept 01 2015 Chlorine 003 mgL Flush re-sample amp bacti
sample Sep 8 2015
Nov 10 2015 Chlorine 001 mgL Flush amp re-sample Nov 10 2015 Nov 10 2015 Chlorine 002 MgL Flush amp re-sample Nov 10 2015
Microbiological testing done under the Schedule 10 11 or 12 of Regulation 17003 during this reporting period
Number of
Samples
Range of EColi Or Fecal Results
(min )-(max )
Range of Total Coliform Results
(min )-(max )
Number of HPC Samples
Range of HPC Results
(min )-(max )
Raw 52 lt10 ndash 10 lt10 - 19 NA NA Treated 52 Absent Absent 52 0 - 1 Distribution 1631 Absent Present 500 0-820
Operational testing done under Schedule 7 8 or 9 of Regulation 17003 during the period covered by this Annual Report
Number of Grab
Samples
Range of Results (min )-(max ) Unit of Measure
Turbidity 8760 0048-007 NTU Chlorine 8760 132-157 mgL Fluoride (If the DWS provides fluoridation)
NA NA NA
NOTE For continuous monitors use 8760 as the number of samples
Drinking Water Systems Regulations Page 3 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Summary of additional testing and sampling carried out in accordance with the requirement of an approval order or other legal instrument
Date of legal instrument issued Parameter Date Sampled Result Unit of Measure
MDWL 024-101 July 27 2015
Chloramines Nov 17 2015 0096 mgL
MDWL 024-101 July 27 2015
Benzo(a)pyrene Jan 14 2015 lt0010 ugL
MDWL 024-101 July 27 2015
Cyanide Jan 14 2015 lt00020 mgL
Summary of Inorganic parameters tested during this reporting period or the most recent sample results
Parameter Sample Date Result Value Unit of Measure Exceedance Antimony January 14 2015 lt060 ugL no Arsenic January 14 2015 lt10 ugL no Barium January 14 2015 lt10 ugL no Boron January 14 2015 lt50 ugL no Cadmium January 14 2015 lt010 ugL no Chromium January 14 2015 lt10 ugL no Lead See Schedule 151
information Mercury January 14 2015 lt010 ugL no Selenium January 14 2015 lt10 ugL no Sodium Jan Apr June Oct 2015
Avg 320 mgL no
Uranium January 14 2015 lt20 ugL no Fluoride January 14 2015 lt0024 mgL no Nitrite October 13 2015 lt0010 mgL no Nitrate October 13 2015 0331 mgL no
only for drinking water systems testing under Schedule 152 this includes large municipal non-residential systems small municipal non-residential systems non-municipal seasonal residential systems large non-municipal non-residential systems and small non-municipal non-residential systems
Summary of lead testing under Schedule 151 during this reporting period (applicable to the following drinking water systems large municipal residential systems small municipal residential systems and non-municipal year-round residential systems)
Location Type Number of Range of Lead Results Unit of Number of
Drinking Water Systems Regulations Page 4 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Samples (min) ndash (max ) Measure Exceedances Plumbing 334 lt10 ndash 502 ugL 58 Distribution 43 lt10-105 ugL 1
Summary of Organic parameters sampled during this reporting period or the most recent sample results
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Alachlor Jan 14 2015 lt010 ugL no Aldicarb Jan 14 2015 lt10 ugL no Aldrin + Dieldrin Jan 14 2015 lt0040 ugL no Atrazine + N-dealkylated metobolites Jan 14 2015 lt020 ugL no Azinphos-methyl Jan 14 2015 lt010 ugL no Bendiocarb Jan 14 2015 lt020 ugL no Benzene Jan 14 2015 lt050 ugL no Benzo(a)pyrene Jan 14 2015 lt0010 ugL no Bromoxynil Jan 14 2015 lt020 ugL no Carbaryl Jan 14 2015 lt020 ugL no Carbofuran Jan 14 2015 lt020 ugL no Carbon Tetrachloride Jan 14 2015 lt050 ugL no Chlordane (Total) Jan 14 2015 lt030 ugL no Chlorpyrifos Jan 14 2015 lt010 ugL no Cyanazine Jan 14 2015 lt010 ugL no Diazinon Jan 14 2015 lt010 ugL no Dicamba Jan 14 2015 lt020 ugL no 12-Dichlorobenzene Jan 14 2015 lt050 ugL no 14-Dichlorobenzene Jan 14 2015 lt050 ugL no Dichlorodiphenyltrichloroethane (DDT) + metabolites
Jan 14 2015 lt040 ugL no
12-Dichloroethane Jan 14 2015 lt050 ugL no 11-Dichloroethylene (vinylidene chloride)
Jan 14 2015 lt050 ugL no
Dichloromethane Jan 14 2015 lt50 ugL no 2-4 Dichlorophenol Jan 14 2015 lt030 ugL no 24-Dichlorophenoxy acetic acid (24-D) Jan 14 2015 lt020 ugL no Diclofop-methyl Jan 14 2015 lt020 ugL no Dimethoate Jan 14 2015 lt010 ugL no Dinoseb Jan 14 2015 lt020 ugL no Diquat Jan 14 2015 lt10 ugL no Diuron Jan 14 2015 lt10 ugL no Glyphosate Jan 14 2015 lt50 ugL no Heptachlor + Heptachlor Epoxide Jan 14 2015 lt020 ugL no
Drinking Water Systems Regulations Page 5 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Lindane (Total) Jan 14 2015 lt010 ugL no Malathion Jan 14 2015 lt010 ugL no Methoxychlor Jan 14 2015 lt010 ugL no Metolachlor Jan 14 2015 lt010 ugL no Metribuzin Jan 14 2015 lt010 ugL no Monochlorobenzene Jan 14 2015 lt050 ugL no Paraquat Jan 14 2015 lt10 ugL no Parathion Jan 14 2015 lt010 ugL no Pentachlorophenol Jan 14 2015 lt050 ugL no Phorate Jan 14 2015 lt010 ugL no Picloram Jan 14 2015 lt020 ugL no Polychlorinated Biphenyls(PCB) Jan 14 2015 lt0035 ugL no Prometryne Jan 14 2015 lt010 ugL no Simazine Jan 14 2015 lt010 ugL no THM (NOTE show latest annual average)
Jan Apr June Oct 2015
3245 ugL no
Temephos Jan 14 2015 lt010 ugL no Terbufos Jan 14 2015 lt020 ugL no Tetrachloroethylene Jan 14 2015 lt050 ugL no 2346-Tetrachlorophenol Jan 14 2015 lt050 ugL no Triallate Jan 14 2015 lt010 ugL no Trichloroethylene Jan 14 2015 lt050 ugL no 246-Trichlorophenol Jan 14 2015 lt050 ugL no 245-Trichlorophenoxy acetic acid (245-T) Jan 14 2015 lt020 ugL no Trifluralin Jan 14 2015 lt010 ugL no Vinyl Chloride Jan 14 2015 lt020 ugL no
List any Inorganic or Organic parameter(s) that exceeded half the standard prescribed in Schedule 2 of Ontario Drinking Water Quality Standards
Parameter Result Value Unit of Measure Date of Sample
Drinking Water Systems Regulations Page 6 of 6 (PIBS 4435e01) December 2011
When we heal the earth we heal ourselves ~David Orr
The activist is not the man who says the river is dirty The activist is the man who cleans up the river
~Ross Perot
We never know the worth of water till the well is dry ~Thomas Fuller ndash1732
Pure water is the worldrsquos first and foremost medicine ~Slovakian Proverb
No one can see their reflection in running water It is only in still water that we can see
~Taoist proverb
My connection to the earth is reinforced through the rhythm of the waves ~Mike Dolan
In one drop of water are found all the secrets of the oceans ~Kahlil Gibran
The people are like water and the ruler a boat Water can support a boat or overturn it ~William Shakespeare
A man of wisdom delights in water ~Confucius
Water ndash conserve and protect it ndash create a ripple effect ~City of Thunder Bay
this document is printed on acid-free
archival SMART paper made from 30
post consumer waste
TB2176(2016)
- City of Thunder Bay 2015 Annual Report - Drinking Water Quality - Front Cover
- Table of Contents
- Message from the Director - Michelle Warywoda
- Who We Are
- How Your Water Is Treated
- How Your Water Is Delivered
- Water Quality Highlights 2015
- Operator Certification and Training
- Our Commitment to Continual Improvement
- Corrosion Control Program for Lead
- Lead - Frequently Asked Questions
- Source Water Protection
- Wise Water Use
- EarthCare
- Drinking Water - Frequently Asked Questions
- Contact Us
- Treated Water Distribution 2015 Summary Report
- Ontario Drinking Water Systems Regulation O Reg 17003 Annual Report 2015 for Bare Point Water Treatment Plant and Distribution Subsystem
- Back Cover
4
Engineering Division
Central Support Division
Director - Kayla Dixon PEng MBA Supervisor Design amp Field Engineering - Cory Halvorsen Construction Inspector - John Coceancic Gary Crago Tom Dingwell Roman Myhal Field Technologist - Troy Golding Trevor Harris Kaarlo Viljanen
Intermediate Technologist I - Mitch Drabek Project Engineers - Rick Harms PEng Martin Heerema PEng Brian Newman PEng Mike Vogrig PEng Aaron Ward PEng Matt Miedema PEng Senior Technologist - John Piccinin Gail Willis
Survey Technologists - Lonny Bohonos Stuart Green Mike Precosky Mike Leveque Traffic Technician - Ryan Love Intermediate Technologist II - Cosmo Palermo Shawn Stephens
Manager - Charles Campbell Supervisor Administrative Support Services - Joanne Scerba Communications Officer ndash Kris Ketonen Supervisor Financial Services - Tina Lahtinen Accounting amp Administration Clerks -Tracey Dychko Elsa Elder Heidi Takalo Dispatchers - Christine Goshgarian Sandy
Holbrook Nelson Susan Oinonen Marilyn Towsley Peter Viita Cindy Woodbeck Administrative Assistant - Andrea Nadeau Clerk Steno III - Kristy Sunderland Bonnie Low Capital Project Analysts - Shari Dykeman Kathy Learning Information Services Specialist - Karen
Etelapaa Technology Management Specialist - Henry Connor
Staff at Bare Point
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
how your water is treated
LAkE TO LAkE APPrOACH FOr SAFE DrInkIng WATEr
STEP 1 Source Water Our drinking water starts with the worldrsquos largest source of fresh water Lake Superior The intake for the plant is located nearly 1 km from the shoreline and is positioned at a water depth of approximately 18 metres and rests approximately 9 metres above the lake bottom The depth of the intake protects it from debris entering from the bottom of the lake and from the water surface
STEP 2 Screening The raw water enters the plant through the intake Travelling screens remove debris and prevent particles from entering the plant The raw water is stored briefly in the wet well The screens are similar to common household window screens although they are made from stainless steel
STEP 3 Filtration The water is then pulled through the Zeeweed membrane filtration system using vacuum generated from pumps Hollow fibre ultra-filtration membranes use gentle suction to filter impurities from the water
5
STEP 4 Disinfection The clearwell is used for primary disinfection as described by the Ministry of the Environment and Climate Change Sodium hypochlorite is added to the water in the clearwell mixing chamber The clearwell uses a baffling system to allow the sodium hypochlorite to mix with the water This creates a long contact time or soaking time for the water to mix with the hypochlorite Contact time is a measurement of the concentration of the sodium hypochlorite multiplied by the time travelled in the clearwell
STEP 5 Storage The clean safe disinfected drinking water is then stored at the plant in two underground storage tanks to keep the water cool and fresh awaiting delivery to customersrsquo taps Each reservoir can hold over two million litres of water
STEP 6 Water Delivery Water is pumped from the storage reservoirs into the distribution system by high lift pumps Some of the water is delivered directly to customer taps and some is delivered to one of five storage reservoirs within the distribution system
STEP 7 Environmental Protection Wastewater from the membrane filtration process is piped to the Atlantic Avenue Water Pollution Control Plant for treatment before being returned clean to Lake Superior
6
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
61 HWY
OLI VER RD
DAWSON RD
11-17 HWY
JOHN ST R D
MA
PLEW
AR
D RD
AR TH UR S T W
CITY RD
GOVERN M ENT R D
ROSSLYN R D
THUNDER B
AY EXPRESSWAY
BROADWAY AVE
MOU NTA IN R D
HAZELW
OO
D D
R
BA LM
ORA
L ST
GO
LF L
N K
S R
D
JOHN ST
DOG
LA KE
R D
CH PPEWA RD
OD
DER
AVE
JAM
ES
ST S
COPE
NHA
GEN
RD
MEM
ORAL
E
ALGOMA ST N
ARUNDEL ST
AR TH UR S T E
JAMES ST N
WAL SH ST E
CENTRAL AVE
PAQ UET TE RD
MA IN ST
20TH
SI D
E R
D
EDW
A R
D S
T S
25TH
S D
E R
D
NEEB
N G
AVE
HARBOUR EXPRESS WAY
WI LL IA M ST
V C TOR IA AVE E
WAL SH ST W
ISL A
N D
DR
VIC
KER
S S
T N
STRATHCONA AVE
AN NORMAN ST
VALLEY ST SY
NDC
ATE
AVE
S
HIG
H ST
S
MON TR EA L S T
BEVER LY ST
STRAND AVE
JUNOT AVE S
FR AN CI S S T E
TW IN
C T
Y C
R O
SSRO
A D
GORE ST W
RIVERDALE RD
PION EER D R
ISABEL T
MA
PLE
WA
R D
RD
11-17 HWY
25TH
SI D
E R
D
how your water is delivered
BA R E PO I NT WAT ER T R EAT M E N T PL A N T
HI LL
DA
LE R
D
SHU
NI A
H S
T
Ho d d e r Z o n e plusmndegshy
gt shy
shygt gt
plusmndegshy
plusmndeg
plusmndeg
gt
plusmndegshy
Z O N E 3 N Z O N E 2 A
Z O N E 2 N
Z O N E 1 N
LAKE SUPERIOR
gt
Z O N E 2 S Z O N E 1 S
gt
Ne e b i n g Z o n e
gt
Find your pressure zone and read on page eight how water is delivered to your area
7
From the plant to your tap
Thunder Bayrsquos water distribution system is divided into eight pressure zones (see map opposite page) High lift pumps move the treated water from the plant into the distribution system The water storage facilities and pumping stations regulate water pressure within the distribution system
Water can be redirected through the distribution system when needed The system is made up of the following components
Standpipe ndash Above-ground water storage facility providing pressure by water column height
Reservoir ndash Large volume in-ground water storage facility
Pumping Station ndash Pumps water from one zone into another zone and can be used to increase water pressure to an area
Water Pressure Zone ndash Areas where a minimum and maximum water pressure can be expected in water distribution system
Zone 1n The reservoirs at the Bare Point Water Treatment Plant store water for this zone and pump it into this area as needed The Duke Street reservoir also provides water storage for this zone
Hodder Zone The Hodder Standpipe stores water for this zone Water is pumped from the Bare Point Water Treatment Plant to the Hodder Pumping Station This station supplies water to the Standpipe as needed
Zone 2A The Duke Street reservoir stores water for this zone It was added to increase and maintain water pressure for this area
Zone 2n The McIntyre reservoir stores water for this zone Water is pumped from the Bare Point Water Treatment Plant through the Chamberlain Pumping Station to this zone In 2015 approximately 100 homes and businesses in the Oliver Road at Thunder Bay Expressway area were converted from pressure zone 1n to pressure zone 2n resulting in increased water pressure for the affected properties
Zone 3n The Hazelwood Standpipe stores water for this zone Water is pumped from the Bare Point Water Treatment Plant through the Chamberlain Pumping Station to the McIntyre reservoir The McIntyre Pumping Station supplies water to the Hazelwood Standpipe
Zone 1S The rockcliff reservoir stores water for this zone Water is pumped from the Bare Point Water Treatment Plant through the Vickers and James Street Pumping Stations filling the rockcliff reservoir and supplying water to the area
Zone 2S Water is pumped from the Broadway Avenue Pumping Station to this zone Water is drawn from the Zone 1S water distribution system which includes the rockcliff reservoir
neebing Zone Water is drawn into this zone from the Zone 2S distribution system The neebing Booster Pumping Station increases water pressure for this zone
8
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
w ater qualit y highlight s 2 015
operational Parameters
Units Range of Results
Drinking Water Quality
standard objective
frequency of Tests
What Does this Measure
Alkalinity - Total as CaCO3
mgL 15 - 40 30 - 500 Monthly The capability of water to neutralize acid
Dissolved Organic Carbon mgL 0 3 6 - 2 1 5 Quar terly
residual organic matter after travelling through the membrane filters
Free chlorine residual mgL 1 2 9 shy 1 5 4 gt005 77 per week The amount of chlorine
remaining in finished water
Hardness - CaCO3
mgL 30 - 60 80 - 100 Monthly The capacity of water to react with soap
Nitrate-N mgL 0 1 - 0 412 10 Quar terly Health related parameter
Nitrite-N mgL lt0 0 2 1 Quar terly Health related parameter
Odour n a Ok Inoffensive 42 per week Does the water smell goodbad
pH n a 77 7 - 8 3 8 6 5 - 8 5 77 per week The acidity or alkalinity of the water
S o d iu m mgL 3 13 - 3 81 20 Quarterly Health related parameter
Ta s t e n a Ok Inoffensive 42 per week The taste of the water
Tem p er a t u r e degC 2 4 5 - 77 3 15 77 per week The temperature ranges of the water
Tr u e C o l ou r TCU 0 - 1 5 Daily The appearance of the water
Tu r b i d i t y n T U 0 0 49 - 0 0 7 10 77 per week The clarity of the water
f or m or e i n f or m a t ion v i s i t t h un d e r b a y c a w a t e r
UNiTS NTU = nephelometric
turbidity units
mgL = milligrams per litre = parts per million
TCU = True colour units
CaCO3 = Calcium Carbonate
na = not applicable
Water Quality Monitoring We are serious about drinking water quality In 2015 Thunder Bay residents received excellent quality drinking water Samples are taken and evaluated according to Ministry of the Environment and Climate Change regulations Water quality is monitored at the treatment plant every minute of every day by operators and on-line instrumentation In addition an independent certified laboratory tested approximately 2000 samples for potential contaminants The total number of water samples taken in 2015 was more than 29000
Our testing program is fully compliant with Ontariorsquos Drinking Water regulations
9
operator certification and training
10
Type of Certificate Number of Certificates
Water Distribution Operator-in-Training (OIT) 10
Water Distribution Class I 5
Water Distribution Class II 26
Water Distribution Class III 15
Water Distribution Class IV 16
Water Treatment Operator-in-Training (OIT) 5
Water Treatment Class I 3
Water Treatment Class II 5
Water Treatment Class III 5
Water Treatment Class IV 5
Under the Safe Drinking Water Act (SDWA) all Ontario Drinking Water Systems must be categorized by type of system and classification level The City of Thunder Bayrsquos Bare Point Water Treatment Plant and Distribution Subsystem is categorized as a Level III Treatment System and a Level IV Distribution System
Section 12 (1) under the SDWA requires that no person shall operate a municipal drinking-water system unless the person holds a valid operatorrsquos certificate issued in accordance with the regulations
The certification program establishes occupational standards for operators and water quality analysts It is intended to give greater assurance of safe drinking water to the residents of Ontario through ensuring that operators have the education experience and
knowledge to per form their responsibilities effectively
Water Distribution (WD) and Water Treatment (WT) Certificates must be renewed every three years In order for operators to maintain a WD or WT certificate they must complete a minimum of 150 hours of training over the three year period this includes 42 hours of Director Approved Training which involves completing an exam with a minimum of 70 per cent to pass 108 hours of Hands on Training pertinent to WD or WT and completion of the Provincial Mandatory Course In 2015 water operators working in the Environment Division completed a total of 7198 hours of training
In order to obtain a WD or W T certificate an operator must meet the following education and experience criteria
Type of Certificate Minimum Educational Requirement Years of Experience
Operator in Training grade 12 nA
Class I grade 12 1 year
Class II grade 12 3 years
Class III 2 years of relevant post-secondar y education
4 years (2 years as an Operator in Charge)
Class IV 4 years of relevant post-secondar y education
4 years (2 years as an Operator in Charge)
As of December 31 2015 the City of Thunder Bayrsquos Environment Division operators held the following operator certificates permitting them to work with the drinking water system
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
our commitment to continual improvement
Capital Asset Management To enable the delivery of safe drinking water to all the water system holds significant assets including Bare Point Water Treatment Plant one lab five water storage facilities eight water pumping stations eight water pressure zones over 700 kilometres of watermains and thousands of connections fire hydrants manholes and valves These assets are referred to as capital
Asset management plans have been developed for the drinking water system assets to identify how they should be maintained renewed or upgraded as required
The Infrastructure amp Operations Asset Management report dated June 2005 was prepared as a consolidation of its long-range infrastructure strategies and current financial and technical practices with a goal to maintain upgrade and operate the Cityrsquos physical assets in a cost-effective manner The strategy for the water system relates directly to the replacement andor rehabilitation of the watermains With over 700 km of watermains the cost-effective rehabilitation is prioritized based on the age material type size soil conditions and pressure related issues as well as integration with road resurfacing road reconstruction work and other utilitiesrsquo underground efforts
A further Capital Planning Study was performed between December 2008 and March 2009 In this study a high level condition assessment was performed for the Bare Point Treatment Plant pumping stations and the in-ground storage reservoirs and standpipes
resulting in the determination of maintenance and renewal needs up to 2028
Over the next 20 years significant capital is required to upgrade and maintain the Cityrsquos water system On average approximately $10 million of capital investments will be incurred each year These expenditures provide for the delivery of safe drinking water to Thunder Bay residents in the short term and the long term and will be performed in a cost-effective manner through priority planning and integration with other City department upgrades
For further details the Asset Management report can be found on the City of Thunder Bay website at thunderbaycaCity governmentDepartments Infrastructure and OperationsAsset Management Planhtm
Bare Point Pilot Plant Update 2015 In 2015 the Bare Point Water Treatment Plant approved a three-year study in partnership with Lakehead University Lakehead University will support the study with staff and student time and a $250000 grant through the natural Sciences and Engineering research Council Specific objectives of the study include Bare Point Pilot Plant bull Characterization of
seasonal changes in raw water as well as the study and control of membrane
bull Conduct bench-scale tests to study the effects of temperature (03-2˚C vs 20˚C) seasonal changes in raw water characteristics and operating flux at 03-2˚C on membrane performance fouling cleaning efficiency and structure changes
bull Conduct pilot-scale tests to study the effects of temperature (03-20˚C) and operating flux at 03-2˚C on membrane performance fouling cleaning efficiency and structure changes
11
bull Investigate the impact of seasonal temperature changes (particularly cold temperatures (03shy2˚C)) on membrane structure and verify the findings of pilot-scale studies in a full-scale plant
bull Develop optimal operational and membrane cleaning protocols to minimize the impacts of the factors found to be causing decreases in membrane per formance
bull Repor t the economic and environmental benefits of the cleaning scenarios
It is the hope that these study results will demonstrate innovative processes cleaning strategies and products which will create opportunities for Thunder Bayrsquos economy to manufacture and sell to the region
Also in 2015 a pilot study was completed using an innovative technology developed at Lakehead University in the chemistry department This technology uses nano (very small) structures to improve efficiency of water treatment at very low energy The study was used in the cleaning system for the membranes at Bare Point Water Treatment Plant The results were extremely encouraging indicating chemical savings of 50 increased life span of the membranes and waste water reduction of 33
The potential to manufacture this technology is now being investigated for use in drinking water plans in Ontario
Cross-Connection amp Backflow Prevention Program The City of Thunder Bay is dedicated to protecting the quality of our drinking water In order to manage the potable water supply and minimize risks to public health the Development Services Department and Environment Division ndash Water Authority have implemented a Backflow Prevention Program Work is ongoing with property owners certified testers and plumbing contractors to identify cross-connections and advise where backflow prevention devices are required to protect the public potable water supply For more information on this program contact the Building Division at 625-2574
Wise Water Use ndash Bringing it Outdoors Thunder Bay is proud of its drinking water Letrsquos use it wisely
Although rainwater isnrsquot always enough to keep your garden beds in good condition during hot summer months you can give the rain a helping hand and reduce your use of drinking water outdoors by following some of these tips
1 USE A RAiN BARREL A rain barrel will capture water for use in your garden decreasing the need to turn on the hose rainwater is the type of water your garden likes best - it is ldquosoftrdquo and even contains small amounts of nitrogen An added environmental benefit is that rain barrel use cuts down on stormwater runoff to the Cityrsquos storm sewer system and thus to Lake Superior So by using a rain barrel you are protecting the source of your drinking water
Each year the City of Thunder Bay funds a discounted rain barrel program delivered by EcoSuperior Residents with a City water account receive a $20 discount on a rain barrel purchase when they present a copy of their water bill at EcoSuperior For updates on this program visit thunderbaycaLivingEnvironment Waterrain Barrel Discounthtm
2 TRY xERiSCAPiNg The word xeriscaping comes from the Greek word xeros for dry and scape meaning a view or scene Xeriscaping produces a garden where plants can survive during dry periods without water or fertilizers
Local garden centres can advise on xeriscaping - the key is to choose dry-loving plants and encourage deep root systems Decorative rocks boulders permeable pavers sculptures or ornaments can be incorporated to achieve the look you want
3 WHETHER YOUrsquoRE iNDOORS OR OUT PRACTiSE THE 3Rs OF WiSE WATER USE
bull Reduce ndash Become aware of the amount of water yoursquore using and look for ways to use less
bull Retrofit ndash replace water-guzzling toilets and appliances with more water-efficient models or retrofit existing appliances with water-saving devices
bull Repair ndash Stop the leaks In one year a leak of just OnE drip per second wastes 10000 litres (2167 gallons) of water ndash enough water to fill more than 60 bathtubs
12
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T13
corrosion control program for lead
Studies have shown chronic exposure to lead even at low levels can have health impacts Of particular concern are the neurodevelopmental effects impacting learning and memor y on developing fetuses and young children
Lead in drinking water can originate from older internal pipes and lead ser vice lines or from the solder used to connect the pipes or fixtures Older homes built prior to 1950 are more likely to have lead pipes and ser vice lines
In 2007 the Ministr y of the Environment and Climate Change (MOECC) initiated the Lead Action Plan to address concerns of lead in drinking water This plan required municipalities within the province of Ontario to test for elevated levels of lead in their drinking water through the Community Lead Sampling Program in accordance with Schedule 151 of the Ontario regulation 17003 under the Safe Drinking Water Act (SDWA 2002) Under this regulation communities with greater than 10 of lead sample results that exceed the provincial standard of 10 parts per billion (ppb) are required to develop and implement an approved Corrosion Control Plan
The Cit y of Thunder Bay has approximately 8000 lead plumbing ser vices throughout the community and has taken part in the lead sampling program since 2007 The results from this sampling have indicated that approximately 25 of the results are above the 10ppb provincial limit These results contributed to the development of the Cityrsquos Corrosion Control Plan that was approved in 2010 by the MOECC The primary focus of the Plan was on lead service replacement and education with the addition of sodium hydroxide a pH adjusting chemical to be used in the last phase of the Plan to control lead corrosion
In 2014 approved revisions were made to the City of Thunder Bay Corrosion Control Plan The revised approval included provision for a 2 year pilot study to measure the effectiveness of corrosion control through chemical addition focusing on the impact the chemical has on the disinfection properties of the water In order to reduce the lead levels within private plumbing through chemical addition it has been determined an increase in pH from the average raw source water of 787 to between 90-96 is required The Water Authority wants to ensure an increase in pH to this range does not reduce the effectiveness of sodium hypochlorite used for disinfection For this reason the addition of sodium hydroxide for the purpose of corrosion control will be initially controlled and closely monitored in one pressure zone The Hodder Pressure Zone of Current river was designated as the pilot study area due to its small size and close proximity to the Bare Point Water Treatment Plant enabling 24 hour monitoring by licensed operators This specific area also contains homes with a combination of lead and copper private
HOD
DER
AVE
LESL
IE A
VE
ARUNDEL ST
STRA
THC
ON
A A
VE
1-17 HWY
R TA ST
HODD A
UC B
ASS
GRE
NV
LLE
AVE
MAR ON ST
DEW
E AV
E
ERLE ST
SH ARD DR
BLACK BAY RD
N
D
MERRI L ST
MORSE ST
DACRE ST
ADAMS ST
LIL IAN ST
ELL OTT ST
CUYLER ST
CEN
ENNI
LP
RKRD
ROB ERTA ST
HALLAM ST
MONTCLAIR ST
CURR
ENT
AVE
HN
ER B EX
RE
RONA ST
ADELA DE ST
CUB
RLAND SN
SURREY ST
GBSON
AE
COPE
NHAG
EN R
D
CONYERS ST
ALGOA S
N
COWAN ST
TALBOT ST
AUDR
EY S
T
G
S
TERRAC
E CRES
ACDOUGAL
S
PA RKWOOD ST
ADM RAL CT
BLAC
K B
AY
CRES
COURS
N
SHERAN
SRD
GRE
NV
LLE
A VE
MORSE ST
ON
B D
GRE
NVI
LLE
AVE
DEW
E AV
E
CUYLER ST
CURR
NT
E
middot
1 15000
Legend PRESSURE ZONES 1AHT 1N 1S 2A 2N 2S 3N NB
AREA OF PILOT STUDY IN
HODDER ZONE
Pressure Zone 1AHT
Pressure Zone 1N
RE
SP
ON
SIB
ILIT
Y
14
If your home has a lead service line replacing the entire service pipe is the best way to ensure no lead is getting into your water
MUNICIPAL WATERMAIN
CIT
Y Public
HO
MEO
WN
ER
Private
PROPERTY LINE
S E RV I C E P I PE
W AT E R M E TE R
ser vices and there are also no industrial users located within the zone making it an ideal location for the study Invitations to participate in the study along with additional information about lead in drinking water and corrosion control were mailed out directly to all residents within the study zone Two public information sessions were held in the Current river area to provide residents with detailed information on corrosion control and the pilot study
During the first year of the study (2015) prior to the chemical being added baseline data was collected from 45 volunteered homes in the study area During the second year of the study (2016) once the chemical is injected data will be collected from those same locations Early in 2016 sodium hydroxide will be
injected at the Hodder Pumping Station targeting the Hodder Pressure Zone (pilot study area) The expanded water quality monitoring program for the duration of the study includes sampling and testing for lead pH chlorine residual alkalinity temperature iron sodium turbidity colour trihalomethane and microbiological parameters All data collected from the study will be reviewed analysed and discussed with the MOECC Pending the results of the pilot study and consultation with the MOECC the City of Thunder Bay will commence with city wide chemical addition for the purpose of pH adjustment for corrosion control in 2017 The City of Thunder Bay will continue to inform the public on lead in drinking water corrosion control and pH adjustment throughout 2016
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
lead frequently asked questions
How does lead get into drinking water The raw water from Lake Superior and water supplied from the water distribution system have little or no lead present However lead is occasionally found in the water ser vice pipes and the plumbing in homes and can dissolve into the water supply from these sources Lead can enter tap water through corrosion of plumbing materials like lead solder fixtures or lead pipes Chrome or brass plated faucets and fixtures can also leach lead into water
How do I determine if I have lead pipes in my home Lead piping was used in older homes usually built before 1952 Lead pipe is easy to bend dullish grey in colour and leaves a silver mark when scratched on another surface
What should I do if I live in a house with a lead service pipe or plumbing When water sits in the lead ser vice pipe for long periods of time it absorbs more lead than when running Water that has stood in the tap for more than six hours should not be used for consumption Before using water for drinking or cooking let the water run from the cold water tap for up to five minutes To avoid wasting water take a shower or run a washing machine or dishwasher to clear the pipes instead of just letting it run Once you have let the water run fill pitchers kettles or pots for drinking or for food preparation during the day
Who can I call to arrange to have my water tested If you are concerned about lead levels in your water contact the City of Thunder Bay Environment Division at 684-3568 to arrange to have your water tested for lead levels
Does lead in drinking water pose a health risk Lead is a common metal found in the environment in air soil household dust food certain types of pottery and water Lead can pose a significant risk to your health if too much enters your body The greatest risk is to young children and pregnant women Lead exposure is a world-wide health problem If you have or suspect you have a lead water service alternate sources of drinking water should be considered for young children and pregnant women
The City of Thunder Bay strives to reduce overall lead ser vice connections and fixtures provide ongoing watermain flushing and cleaning and increase public awareness about water quality The watermain replacement program renews the piped water infrastructure When watermains are replaced the service connections are also replaced to the property line Prior to a scheduled watermain replacement the City will contact each affected homeowner in advance to discuss the option of replacing their lead service line The City has the watermain replaced under a capital contract and the work is performed by a private contractor During the watermain replacement all of the individual lead service lines are replaced to the property lines If the homeowner chooses to have their portion of the private lead service line replaced from the property line to the water meter that homeowner must arrange with the private contractor on-site to do the work at the homeownerrsquos expense A plumbing permit must be obtained and a plumber must complete the final connection to the water meter If the watermain on a street is not scheduled for renewal homeowners can still ask to have their lead service lines replaced The City will fund and complete all work from watermain to property line providing the homeowner has replaced the private portion of the lead line from the property line to the water meter The homeowner must obtain the required plumbing permit hire a plumber for the final connection and have all final inspections done The homeowner must submit a Priority Lead Water Service replacement Form along with documentation of service replacement and send it to the The City of Thunder Bay Engineering Division Final restoration of private property is done by the homeowner the City will restore City property The City will respond to the priority lead water private service replacement requests on a first-come first served basis with priority given to homes deemed to have elevated or high levels of lead in their drinking water after testing For information on lead service line replacement call the City at 684-3568 or visit The City of Thunder Bay website at thunderbaycaleadpipes
What is the City doing
15
source w ater protec tion
16
For the Lakehead Source Protection Area the Source Protection Plan sets out policies to protect sources of municipal drinking water It determines how drinking water threats will be reduced eliminated or monitored who is responsible for taking action timelines and how progress will be measured
The Plan specifically applies to municipal residential drinking water sources (Wellhead Protection Areas and Intake Protection Zones) no threats have been listed in the Assessment report for highly vulnerable aquifers (HVAs) or significant groundwater recharge areas (SgrAs) within the Lakehead Source Protection Area therefore no policies have been developed in these areas
Section 22 of the Ontario Regulation 28707 lists these Source Protection Plan objectives
1 To protect existing and future drinking water sources in the Lakehead Source Protection Area
2 To ensure that in all areas where a significant drinking water threat could exist that a) If the activity is occurring at the time the Source Protection Plan takes effect the activity ceases to be a significant drinking water threat and b) The activity never becomes a significant drinking water threat
The Lakehead Source Protection Plan released in 2013 by the Lakehead Source Protection Committee is available at w w wsourceprotectionnet
Lakehead Source Protection Plan
Approved Source Protection Plan - January 16 2013
Prepared by he Lakehead
Source Protection Committee
Under the Clean Water Act 2006
(On ario Regulation 28707)
Made poss ble hrough funding upport from the Government of Ontario
Prot ecting Our Water keep it Superior Although we live on the doorstep of Lake Superior we must use the resource wisely Less than one per cent of the total water on the planet is available to us as fresh water Only a portion of that is renewable fresh water If all the earthrsquos water were stored in a 5-litre container available fresh water would not quite fill a teaspoon The World resources Institute defines renewable fresh water as ldquosalt-free water that is fully replaced in any given year through rain and snow that falls on continents and islands and flows through rivers and streams to the seardquo Canada contains 64 percent of the worldrsquos annual renewable fresh water
bull Avoid fertilizers and pesticides which pollute ground water
bull When washing vehicles go to a commercial car wash that filters and recycles water Itrsquos the safe way to keep oil sediment and other pollutants from going down the drain and harming lakes creeks rivers or ground water
bull Use environmentally safe biodegradable detergents and personal care products (shampoos hair dyes lotions) without added chemicals
bull Invest in water and energy-efficient appliances such as dishwashers and washing machines
bull Reduce your use of motors on water bodies ndash use a paddle or a sail and enjoy the sounds of nature
bull Dispose of household hazardous waste properly Please do not put the following down the drain bull Paint bull Oils or grease bull Chemicals or cleaning products bull Pharmaceuticals - return unused
pharmaceuticals to your pharmacy
For more information on protecting our water or on proper disposal of hazardous waste call our Dispatcher at 625-2195
We all have a stake in protecting our water
Objectives and Scope of the Source Protection Plan
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
wise water use
2015 Marks 20th Anniversary of EcoSuperior and City of Thunder Bay Wise Water Use In 1995 a newly launched non-profit called Thunder Bay 2002 Clean amp green par tnered with the City of Thunder Bay on a mission to encourage area residents to adopt a greener lifestyle
Twenty years later the City of Thunder Bay continues to fund EcoSuperiorrsquos Water Wise Programs which focus on water conser vation water protection and promotion of our Superior tap water Below are some of the many programs that have been funded by the City of Thunder Bay and delivered by EcoSuperior over the past 20 years
1 Water saver Visits ndash residential visits to help homeowners make changes to increase water conservation in the home (1996-2011)
2 Toilet Rebate Program ndash Water bill rebate offered to residents who replace existing toilets with low flow toilets (1995-2013) Since 2010 more than 2000 rebates were issued for low flow toilets
3 Washing Machine Rebates ndash rebate to residents who replace their washing machine with a water-efficient model (2005)
4 Water Wise Gardens Xeriscaping - Using native or water-efficient plants and grasses that flourish under local conditions has many advantages such as greater resistance to drought insect infestation and disease and it reduces the need for pesticides and fertilizers
6 school Presentations ndash Educating students about water conser vation water protection Lake Superior and our municipal water system Since 1998 EcoSuperior has delivered Water Wise presentations to over 10500 students
7 Rain barrel sales ndash Capture run-off in a rain barrel and use it for all your outdoor watering needs to conser ve water and manage stormwater Since 1997 EcoSuperior has sold more than 9200 rain barrels
8 back to the Tap - This program uses advertising contests and giveaways to promote Thunder Bayrsquos tap water because ever y drop is Superior
9 The Water bar ndash Built by the Cityrsquos Water Authority the Water Bar is transportable and can be used at events to provide drinking water for event-goers
carr ying refillable water bottles EcoSuperior schedules and staffs the Water Bar Since 2011 the Water Bar has supplied Bare Point water on tap at 110 events
10 Pet Waste Digester Workshops - Dog waste is loaded with nitrogen and bacteria that can pooshylute our beautiful Lake Superior ever y time it rains Bur y or compost pet waste beneath ground level to completely break down the waste and protect our water ways
11 Canada Water Week ndash Thunder Bay has been celebrating this national event since 2013 to help raise the profile and understanding of water in Canada
12 Drainage Rebate Program - Homeowners can take advantage of rebates offered by the City of Thunder Bay for installing flood prevention measures such as sump pumps and sewer backup prevention valves Since 2013 481 homes have received a drainage rebate totalling $608343
13 Keep it superior storm Drain education ndash This program helps educate the public about the impacts of pollution entering urban storm drains In our community most of the water entering storm drains goes directly into local rivers streams and lakes untreated
14 Rain Garden Rebates - rain gardens absorb rainwater which helps to recharge our groundwater protect neighbourhoods from flooding and drainage problems keep our streams clean by reducing the amount of pollution that enters storm drains and provide habitat for birds butterflies and insects
15 stormwater Management ndash Fact sheet that explains why rainwater should be absorbed into the soil whenever possible instead of flowing into storm sewers that empty into our local water ways
WHAT GOES IN HERE
ENDS UP HERE
16 organic lawn Care factsheet ndash Learn about lawn care for a healthy lake and how to have a healthy lawn which is less likely to have pest problems
17
EarthCare
Environment Divisionrsquos Commitment to EarthCare Thunder Bay City Council has adopted the EarthCare Sustainability Plan 2014-2020 This plan which replaces the Community Environmental Action Plan (CEAP) guides the City and the community in reducing greenhouse gas emissions and supports the creation of a more sustainable and climate-resilient community One of the water goals of the plan is to improve the management of water wastewater and stormwater based on best practices This goal focuses on the need to develop a comprehensive water wastewater and stormwater master plan and the need to develop watershed restoration plans something the Environment Division and EarthCare have actively spearheaded or have been involved with in 2015 To view the plan visit thunderbayca earthcare
Brad Doff Sustainability Coordinator
EarthCare Water Working group To find out more about the Ear thCare Water Working group contact Brad Doff Sustainability Coordinator at 625-2411
Members Aaron Ward Project Engineer City of Thunder Bay Bonnie Low Engineering Clerk City of Thunder Bay
Brad Doff Sustainabilit y Coordinator City of Thunder Bay Carl goodwin Process Engineer City of Thunder Bay
Curniss Mcgoldrick Ear thCare City of Thunder Bay Dave Dutchak Project Manager City of Thunder Bay Frank Edgson Nor thshore Steelhead A ssociation
gail Willis Working Group Chair Senior Technologist City of Thunder Bay Jamie Saunders EcoSuperior
Janice Horgos Council of Canadians Thunder Bay Jim Bailey Remedial Action Plan Coordinator
Jim Vukmanich Chief Chemist Cit y of Thunder Bay Kristin Maenpaa Blue Heron Environmental
Lee Amelia Parks and Open Spaces City of Thunder Bay Lucie Lavoie EcoSuperior
Mairu Zhen Ontario First Nations Technical Services Corporation Michelle McChristie Great Lakes Advisor Ministr y of Environment
and Climate Change Rob Stewart Lakehead University
Sandra Stiles Ear thCare Advisor y Committee Sarah Kerton Sustainability Coordinator Cit y of Thunder Bay
Shelley Vescio City Forester City of Thunder Bay Tammy Cook Lakehead Regional Conser vation Authority
Werner Schwar Coordinator ndash Parks Planning City of Thunder Bay Zeke McLeod Lakehead Universit y
18
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
frequently asked questions
How do we know our drinking water is safe The Ministry of the Environment and Climate Change sets stringent monitoring requirements for drinking water Water quality is monitored 24 hours a day seven days a week Customers can have confidence that their water treatment plant has highly effective water treatment and quality assurance processes in place to remove bacteria and other harmful substances from the water
is there anything homeowners can do about lead in drinking water Lead concentrations in drinking water can be minimized by not drinking the ldquofirst drawrdquo of water in the morning This is water that has been sitting in the plumbing lines overnight and has the highest levels of leached metals such as copper zinc and lead A good practice is to run the water until it feels very cold before drinking Flushing the toilet or taking a shower can also use up this ldquofirst drawrdquo of water For more information on lead in drinking water please visit thunderbayca leadpipes
What is a Water Fill Station Water fill stations are locations where residents may purchase City water There are two self serve residential water fill stations that are open 24 hours a day seven days a week A ldquoSmart Cardrdquo or access card must be purchased in advance The stations are located at the corner of Hwy 61 and Mount Forest Boulevard and on Valley Street at Hutton Park Drive For more information on the stations or where to obtain a ldquoSmart Cardrdquo please contact 625-2195
Does the Backflow Prevention Program apply to residential homeowners The Water Works By-Law does not require single-family dwellings to install backflow prevention devices unless the Water Authority determines that the property is a high risk However homeowners can take steps to protect the drinking water system
Indirect cross-connections such as a hose with one end immersed in a swimming pool laundry sink fish tank bucket etc can result in contaminated water being pulled back into the drinking water system Wherever possible install backflow prevention devices on outside
water taps boilers and sprinkler systems to protect the quality of the public drinking water supply and the quality of the water in your home
What is a remote meter reading device remote reading devices can be installed for a water meter which will allow the meter to be read from outside your home These devices provide accurate water consumption readings without requiring the homeowner to be home or the need for a homeowner to call in quarterly meter readings Upon request these devices can be installed at the cost of the homeowner For further information on installing a remote device please contact the Environment Division at 474-4817
What can homeowners do to reduce the risk of frozen water services bull If water piping is located within cupboards next to exterior walls keep cupboard doors open to allow warmer air to circulate around pipes
bull Do not set furnace lower than 55˚F at night or when the house is vacant
bull Close and drain pipes leading to outside faucets
bull Wrap foam pipe insulation around pipes most susceptible to freezing (for example pipes near outside walls in crawl spaces or in attics)
bull Seal air leaks in homes and garages
bull If you will be away for a long period of time close off your main ser vice valve in your basement and open all taps to allow pipes to drain and have someone check your home regularly
Does the City of Thunder Bay provide sampling and testing of well water if not where can i have my well water tested no the City of Thunder Bay does not perform water quality tests for private wells This ser vice is provided free of charge from the Thunder Bay District Health Unit For more information contact the District Health Unit at 807-625-5900 or visit their website at w w wtbdhucom
19
contact us
20
Our water quality specialists are available to respond to customer inquiries and
concerns We offer services and programs to ensure our water customers can
contact us at any time of the day or night It is our job to investigate and resolve
problems quickly and efficiently
We believe inhellip QUALITY SERVICES FROM QUALITY PEOPLE
EarthCare Thunder Bay 62 5 -2 411
Water Conservation Programs delivered by EcoSuperior 624-214 0
Contact Us Water Quality Concerns Information Water Trouble reporting
625 -2195 (2 4 hour s)
Lead Testing Program 684-3568
Backflow Prevention Program 625 -2574
Water Billing and Arrears 625 -2 25 5
Water Meter reading Phone In 625 -316 0 (2 4 hour s)
Water Treatment Plant Tours 684-3567
w w wthunderbayca
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
TrEATED WATEr TO DISTrIBUTIOn 2015
s U M M a R Y R e P o R T
MONTH Total for Month (Million Litres)
Peak Flow MLD
Minimum Flow MLD
Avg Daily MLD
Operational Capacity ()
Januar y 1215 6240 3171 4050 357
Februar y 1134 6427 3177 4051 357
March 1261 6482 3194 4205 370
April 1256 6502 3184 4188 369
May 1073 6341 3066 3974 350
June 125 4 6593 3038 4180 368
July 1350 6642 2833 4355 384
August 1292 6540 3092 4168 367
September 1294 6630 3123 4 312 380
October 1197 6343 2864 3861 340
November 1202 6344 3318 4008 353
December 1129 5649 2983 3642 321
Total Volume 14658 Average 4083 360
Flow results in MLD (million litres per day) maximum capacity 113 MLD
21
Drinking-Water Systems Regulation O Reg 17003
ANNUAL REPORT 2015
Drinking-Water System Number Drinking-Water System Name
Drinking-Water System Owner Drinking-Water System Category Period being reported
220000273 Bare Point Water Treatment Plant and Distribution Subsystem City of Thunder Bay Large Municipal Residential January 1 ndash December 31 2015
Complete if your Category is Large Municipal Residential or Small Municipal Residential
Does your Drinking-Water System serve more than 10000 people Yes [X] No [ ]
Is your annual report available to the public at no charge on a web site on the Internet Yes [X] No [ ] Location of annual report hard copies Bare Point Water Treatment Plant Branches of the Thunder Bay District Library Environment Division Office ndash Victoriaville City Hall Front St Service Yard
Location where Summary Report required under O Reg 17003 Schedule 22 will be available for inspection Bare Point Water Treatment Plant Environment Division Office ndash Victoriaville
Complete for all other Categories
Number of Designated Facilities served
Did you provide a copy of your annual report to all Designated Facilities you serve Yes [ ] No [ ]
Number of Interested Authorities you report to
Did you provide a copy of your annual report to all Interested Authorities you report to for each Designated Facility Yes [ ] No [ ]
Note For the following tables below additional rows or columns may be added or an appendix may be attached to the report
List all Drinking-Water Systems (if any) which receive all of their drinking water from your system Drinking Water System Name Drinking Water System Number King Georges Park Distribution System 260070265 Terra Vista Distribution System 260094380
Did you provide a copy of your annual report to all Drinking-Water System owners that are connected to you and to whom you provide all of its drinking water
Yes [X] No [ ]
Drinking Water Systems Regulations Page 1 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Indicate how you notified system users that your annual report is available and is free of charge
[x] Public accessnotice via the web [x] Public accessnotice via Government Office [x] Public accessnotice via a newspaper [x] Public accessnotice via Public Request [x] Public accessnotice via a Public Library [x] Public accessnotice via other method City Insert ldquoMy TBayrdquo
Describe your Drinking-Water System The Bare Point WTP treats an average of 4083ML of Lake Superior water daily using ultrafiltration The water is disinfected using sodium hypochlorite and distributed to The City of Thunder Bay
List all water treatment chemicals used over this reporting period Sodium Hypochlorite
Were any significant expenses incurred to [x] Install required equipment [x] Repair required equipment [x] Replace required equipment
Please provide a brief description and a breakdown of monetary expenses incurred
In 2015 The City of Thunder Bay Environment Division Bare Point Water Treatment Plant expensed approximately $325000 towards annual equipment maintenance new installations and emergency breakdowns 2015 Capital project money expensed for the Bare Point Water Treatment Plant totaled approximately 16 Million dollars including the replacement of 1140 filter modules in the filtration units at a cost of an estimated 12 Million dollars Other notable Capital projects included $130000 towards the Corrosion Control Project along with electrical and instrumentation upgrades
The City of Thunder Bay Distribution Subsystem spent approximately 579 Million dollars on water infrastructure rehabilitation and replacement projects These projects consisted of replacing five watermains including the replacement of a section of twin 24rdquo trunk mains that distribute the water leaving the Bare Point Water Treatment Plant Additional maintenance projects included the non-invasive cost effective method of cleaning and cement mortar lining old watermains on thirteen streets $125000 was expensed under the Kerr Hydrant Replacement Program along with $100000 under the lead service replacement program Expenses for the continual improvement of water quality included watermain looping costing approximately $60000 and the installation of a blow off costing $100000 An additional $55000 was spent on watermain network expansions to address new service areas
Drinking Water Systems Regulations Page 2 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Provide details on the notices submitted in accordance with subsection 18(1) of the Safe Drinking-Water Act or section 16-4 of Schedule 16 of OReg17003 and reported to Spills Action Centre
Incident Date Parameter Result Unit of
Measure Corrective Action Corrective Action Date
Feb 19 2015 Chlorine 003 mgL Flush amp re-sample Feb 19 2015 Mar 23 2015 Lead 105 ugL Flush amp re-sample Mar 23 2015 May 02 2015 Total Coliform Present pa100ml Flush amp re-sample May 05 2015 June 24 2015 Total Coliform Present pa100ml Flush amp re-sample June 26 2015 June 26 2015 Total Coliform Present pa100ml Flush amp re-sample June 29 2015 June 27 2015 Total Coliform 3 MPN100ml Precautionary BWA
issued flush sanitize amp re-sample
June 29 2015
July 25 2015 Total Coliform Present pa100ml Flush amp re-sample July 28 2015 Aug 27 2015 Total Coliform Present pa100ml Flush amp re-sample Aug 30 2015 Sept 01 2015 Chlorine 003 mgL Flush re-sample amp bacti
sample Sep 8 2015
Nov 10 2015 Chlorine 001 mgL Flush amp re-sample Nov 10 2015 Nov 10 2015 Chlorine 002 MgL Flush amp re-sample Nov 10 2015
Microbiological testing done under the Schedule 10 11 or 12 of Regulation 17003 during this reporting period
Number of
Samples
Range of EColi Or Fecal Results
(min )-(max )
Range of Total Coliform Results
(min )-(max )
Number of HPC Samples
Range of HPC Results
(min )-(max )
Raw 52 lt10 ndash 10 lt10 - 19 NA NA Treated 52 Absent Absent 52 0 - 1 Distribution 1631 Absent Present 500 0-820
Operational testing done under Schedule 7 8 or 9 of Regulation 17003 during the period covered by this Annual Report
Number of Grab
Samples
Range of Results (min )-(max ) Unit of Measure
Turbidity 8760 0048-007 NTU Chlorine 8760 132-157 mgL Fluoride (If the DWS provides fluoridation)
NA NA NA
NOTE For continuous monitors use 8760 as the number of samples
Drinking Water Systems Regulations Page 3 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Summary of additional testing and sampling carried out in accordance with the requirement of an approval order or other legal instrument
Date of legal instrument issued Parameter Date Sampled Result Unit of Measure
MDWL 024-101 July 27 2015
Chloramines Nov 17 2015 0096 mgL
MDWL 024-101 July 27 2015
Benzo(a)pyrene Jan 14 2015 lt0010 ugL
MDWL 024-101 July 27 2015
Cyanide Jan 14 2015 lt00020 mgL
Summary of Inorganic parameters tested during this reporting period or the most recent sample results
Parameter Sample Date Result Value Unit of Measure Exceedance Antimony January 14 2015 lt060 ugL no Arsenic January 14 2015 lt10 ugL no Barium January 14 2015 lt10 ugL no Boron January 14 2015 lt50 ugL no Cadmium January 14 2015 lt010 ugL no Chromium January 14 2015 lt10 ugL no Lead See Schedule 151
information Mercury January 14 2015 lt010 ugL no Selenium January 14 2015 lt10 ugL no Sodium Jan Apr June Oct 2015
Avg 320 mgL no
Uranium January 14 2015 lt20 ugL no Fluoride January 14 2015 lt0024 mgL no Nitrite October 13 2015 lt0010 mgL no Nitrate October 13 2015 0331 mgL no
only for drinking water systems testing under Schedule 152 this includes large municipal non-residential systems small municipal non-residential systems non-municipal seasonal residential systems large non-municipal non-residential systems and small non-municipal non-residential systems
Summary of lead testing under Schedule 151 during this reporting period (applicable to the following drinking water systems large municipal residential systems small municipal residential systems and non-municipal year-round residential systems)
Location Type Number of Range of Lead Results Unit of Number of
Drinking Water Systems Regulations Page 4 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Samples (min) ndash (max ) Measure Exceedances Plumbing 334 lt10 ndash 502 ugL 58 Distribution 43 lt10-105 ugL 1
Summary of Organic parameters sampled during this reporting period or the most recent sample results
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Alachlor Jan 14 2015 lt010 ugL no Aldicarb Jan 14 2015 lt10 ugL no Aldrin + Dieldrin Jan 14 2015 lt0040 ugL no Atrazine + N-dealkylated metobolites Jan 14 2015 lt020 ugL no Azinphos-methyl Jan 14 2015 lt010 ugL no Bendiocarb Jan 14 2015 lt020 ugL no Benzene Jan 14 2015 lt050 ugL no Benzo(a)pyrene Jan 14 2015 lt0010 ugL no Bromoxynil Jan 14 2015 lt020 ugL no Carbaryl Jan 14 2015 lt020 ugL no Carbofuran Jan 14 2015 lt020 ugL no Carbon Tetrachloride Jan 14 2015 lt050 ugL no Chlordane (Total) Jan 14 2015 lt030 ugL no Chlorpyrifos Jan 14 2015 lt010 ugL no Cyanazine Jan 14 2015 lt010 ugL no Diazinon Jan 14 2015 lt010 ugL no Dicamba Jan 14 2015 lt020 ugL no 12-Dichlorobenzene Jan 14 2015 lt050 ugL no 14-Dichlorobenzene Jan 14 2015 lt050 ugL no Dichlorodiphenyltrichloroethane (DDT) + metabolites
Jan 14 2015 lt040 ugL no
12-Dichloroethane Jan 14 2015 lt050 ugL no 11-Dichloroethylene (vinylidene chloride)
Jan 14 2015 lt050 ugL no
Dichloromethane Jan 14 2015 lt50 ugL no 2-4 Dichlorophenol Jan 14 2015 lt030 ugL no 24-Dichlorophenoxy acetic acid (24-D) Jan 14 2015 lt020 ugL no Diclofop-methyl Jan 14 2015 lt020 ugL no Dimethoate Jan 14 2015 lt010 ugL no Dinoseb Jan 14 2015 lt020 ugL no Diquat Jan 14 2015 lt10 ugL no Diuron Jan 14 2015 lt10 ugL no Glyphosate Jan 14 2015 lt50 ugL no Heptachlor + Heptachlor Epoxide Jan 14 2015 lt020 ugL no
Drinking Water Systems Regulations Page 5 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Lindane (Total) Jan 14 2015 lt010 ugL no Malathion Jan 14 2015 lt010 ugL no Methoxychlor Jan 14 2015 lt010 ugL no Metolachlor Jan 14 2015 lt010 ugL no Metribuzin Jan 14 2015 lt010 ugL no Monochlorobenzene Jan 14 2015 lt050 ugL no Paraquat Jan 14 2015 lt10 ugL no Parathion Jan 14 2015 lt010 ugL no Pentachlorophenol Jan 14 2015 lt050 ugL no Phorate Jan 14 2015 lt010 ugL no Picloram Jan 14 2015 lt020 ugL no Polychlorinated Biphenyls(PCB) Jan 14 2015 lt0035 ugL no Prometryne Jan 14 2015 lt010 ugL no Simazine Jan 14 2015 lt010 ugL no THM (NOTE show latest annual average)
Jan Apr June Oct 2015
3245 ugL no
Temephos Jan 14 2015 lt010 ugL no Terbufos Jan 14 2015 lt020 ugL no Tetrachloroethylene Jan 14 2015 lt050 ugL no 2346-Tetrachlorophenol Jan 14 2015 lt050 ugL no Triallate Jan 14 2015 lt010 ugL no Trichloroethylene Jan 14 2015 lt050 ugL no 246-Trichlorophenol Jan 14 2015 lt050 ugL no 245-Trichlorophenoxy acetic acid (245-T) Jan 14 2015 lt020 ugL no Trifluralin Jan 14 2015 lt010 ugL no Vinyl Chloride Jan 14 2015 lt020 ugL no
List any Inorganic or Organic parameter(s) that exceeded half the standard prescribed in Schedule 2 of Ontario Drinking Water Quality Standards
Parameter Result Value Unit of Measure Date of Sample
Drinking Water Systems Regulations Page 6 of 6 (PIBS 4435e01) December 2011
When we heal the earth we heal ourselves ~David Orr
The activist is not the man who says the river is dirty The activist is the man who cleans up the river
~Ross Perot
We never know the worth of water till the well is dry ~Thomas Fuller ndash1732
Pure water is the worldrsquos first and foremost medicine ~Slovakian Proverb
No one can see their reflection in running water It is only in still water that we can see
~Taoist proverb
My connection to the earth is reinforced through the rhythm of the waves ~Mike Dolan
In one drop of water are found all the secrets of the oceans ~Kahlil Gibran
The people are like water and the ruler a boat Water can support a boat or overturn it ~William Shakespeare
A man of wisdom delights in water ~Confucius
Water ndash conserve and protect it ndash create a ripple effect ~City of Thunder Bay
this document is printed on acid-free
archival SMART paper made from 30
post consumer waste
TB2176(2016)
- City of Thunder Bay 2015 Annual Report - Drinking Water Quality - Front Cover
- Table of Contents
- Message from the Director - Michelle Warywoda
- Who We Are
- How Your Water Is Treated
- How Your Water Is Delivered
- Water Quality Highlights 2015
- Operator Certification and Training
- Our Commitment to Continual Improvement
- Corrosion Control Program for Lead
- Lead - Frequently Asked Questions
- Source Water Protection
- Wise Water Use
- EarthCare
- Drinking Water - Frequently Asked Questions
- Contact Us
- Treated Water Distribution 2015 Summary Report
- Ontario Drinking Water Systems Regulation O Reg 17003 Annual Report 2015 for Bare Point Water Treatment Plant and Distribution Subsystem
- Back Cover
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
how your water is treated
LAkE TO LAkE APPrOACH FOr SAFE DrInkIng WATEr
STEP 1 Source Water Our drinking water starts with the worldrsquos largest source of fresh water Lake Superior The intake for the plant is located nearly 1 km from the shoreline and is positioned at a water depth of approximately 18 metres and rests approximately 9 metres above the lake bottom The depth of the intake protects it from debris entering from the bottom of the lake and from the water surface
STEP 2 Screening The raw water enters the plant through the intake Travelling screens remove debris and prevent particles from entering the plant The raw water is stored briefly in the wet well The screens are similar to common household window screens although they are made from stainless steel
STEP 3 Filtration The water is then pulled through the Zeeweed membrane filtration system using vacuum generated from pumps Hollow fibre ultra-filtration membranes use gentle suction to filter impurities from the water
5
STEP 4 Disinfection The clearwell is used for primary disinfection as described by the Ministry of the Environment and Climate Change Sodium hypochlorite is added to the water in the clearwell mixing chamber The clearwell uses a baffling system to allow the sodium hypochlorite to mix with the water This creates a long contact time or soaking time for the water to mix with the hypochlorite Contact time is a measurement of the concentration of the sodium hypochlorite multiplied by the time travelled in the clearwell
STEP 5 Storage The clean safe disinfected drinking water is then stored at the plant in two underground storage tanks to keep the water cool and fresh awaiting delivery to customersrsquo taps Each reservoir can hold over two million litres of water
STEP 6 Water Delivery Water is pumped from the storage reservoirs into the distribution system by high lift pumps Some of the water is delivered directly to customer taps and some is delivered to one of five storage reservoirs within the distribution system
STEP 7 Environmental Protection Wastewater from the membrane filtration process is piped to the Atlantic Avenue Water Pollution Control Plant for treatment before being returned clean to Lake Superior
6
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
61 HWY
OLI VER RD
DAWSON RD
11-17 HWY
JOHN ST R D
MA
PLEW
AR
D RD
AR TH UR S T W
CITY RD
GOVERN M ENT R D
ROSSLYN R D
THUNDER B
AY EXPRESSWAY
BROADWAY AVE
MOU NTA IN R D
HAZELW
OO
D D
R
BA LM
ORA
L ST
GO
LF L
N K
S R
D
JOHN ST
DOG
LA KE
R D
CH PPEWA RD
OD
DER
AVE
JAM
ES
ST S
COPE
NHA
GEN
RD
MEM
ORAL
E
ALGOMA ST N
ARUNDEL ST
AR TH UR S T E
JAMES ST N
WAL SH ST E
CENTRAL AVE
PAQ UET TE RD
MA IN ST
20TH
SI D
E R
D
EDW
A R
D S
T S
25TH
S D
E R
D
NEEB
N G
AVE
HARBOUR EXPRESS WAY
WI LL IA M ST
V C TOR IA AVE E
WAL SH ST W
ISL A
N D
DR
VIC
KER
S S
T N
STRATHCONA AVE
AN NORMAN ST
VALLEY ST SY
NDC
ATE
AVE
S
HIG
H ST
S
MON TR EA L S T
BEVER LY ST
STRAND AVE
JUNOT AVE S
FR AN CI S S T E
TW IN
C T
Y C
R O
SSRO
A D
GORE ST W
RIVERDALE RD
PION EER D R
ISABEL T
MA
PLE
WA
R D
RD
11-17 HWY
25TH
SI D
E R
D
how your water is delivered
BA R E PO I NT WAT ER T R EAT M E N T PL A N T
HI LL
DA
LE R
D
SHU
NI A
H S
T
Ho d d e r Z o n e plusmndegshy
gt shy
shygt gt
plusmndegshy
plusmndeg
plusmndeg
gt
plusmndegshy
Z O N E 3 N Z O N E 2 A
Z O N E 2 N
Z O N E 1 N
LAKE SUPERIOR
gt
Z O N E 2 S Z O N E 1 S
gt
Ne e b i n g Z o n e
gt
Find your pressure zone and read on page eight how water is delivered to your area
7
From the plant to your tap
Thunder Bayrsquos water distribution system is divided into eight pressure zones (see map opposite page) High lift pumps move the treated water from the plant into the distribution system The water storage facilities and pumping stations regulate water pressure within the distribution system
Water can be redirected through the distribution system when needed The system is made up of the following components
Standpipe ndash Above-ground water storage facility providing pressure by water column height
Reservoir ndash Large volume in-ground water storage facility
Pumping Station ndash Pumps water from one zone into another zone and can be used to increase water pressure to an area
Water Pressure Zone ndash Areas where a minimum and maximum water pressure can be expected in water distribution system
Zone 1n The reservoirs at the Bare Point Water Treatment Plant store water for this zone and pump it into this area as needed The Duke Street reservoir also provides water storage for this zone
Hodder Zone The Hodder Standpipe stores water for this zone Water is pumped from the Bare Point Water Treatment Plant to the Hodder Pumping Station This station supplies water to the Standpipe as needed
Zone 2A The Duke Street reservoir stores water for this zone It was added to increase and maintain water pressure for this area
Zone 2n The McIntyre reservoir stores water for this zone Water is pumped from the Bare Point Water Treatment Plant through the Chamberlain Pumping Station to this zone In 2015 approximately 100 homes and businesses in the Oliver Road at Thunder Bay Expressway area were converted from pressure zone 1n to pressure zone 2n resulting in increased water pressure for the affected properties
Zone 3n The Hazelwood Standpipe stores water for this zone Water is pumped from the Bare Point Water Treatment Plant through the Chamberlain Pumping Station to the McIntyre reservoir The McIntyre Pumping Station supplies water to the Hazelwood Standpipe
Zone 1S The rockcliff reservoir stores water for this zone Water is pumped from the Bare Point Water Treatment Plant through the Vickers and James Street Pumping Stations filling the rockcliff reservoir and supplying water to the area
Zone 2S Water is pumped from the Broadway Avenue Pumping Station to this zone Water is drawn from the Zone 1S water distribution system which includes the rockcliff reservoir
neebing Zone Water is drawn into this zone from the Zone 2S distribution system The neebing Booster Pumping Station increases water pressure for this zone
8
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
w ater qualit y highlight s 2 015
operational Parameters
Units Range of Results
Drinking Water Quality
standard objective
frequency of Tests
What Does this Measure
Alkalinity - Total as CaCO3
mgL 15 - 40 30 - 500 Monthly The capability of water to neutralize acid
Dissolved Organic Carbon mgL 0 3 6 - 2 1 5 Quar terly
residual organic matter after travelling through the membrane filters
Free chlorine residual mgL 1 2 9 shy 1 5 4 gt005 77 per week The amount of chlorine
remaining in finished water
Hardness - CaCO3
mgL 30 - 60 80 - 100 Monthly The capacity of water to react with soap
Nitrate-N mgL 0 1 - 0 412 10 Quar terly Health related parameter
Nitrite-N mgL lt0 0 2 1 Quar terly Health related parameter
Odour n a Ok Inoffensive 42 per week Does the water smell goodbad
pH n a 77 7 - 8 3 8 6 5 - 8 5 77 per week The acidity or alkalinity of the water
S o d iu m mgL 3 13 - 3 81 20 Quarterly Health related parameter
Ta s t e n a Ok Inoffensive 42 per week The taste of the water
Tem p er a t u r e degC 2 4 5 - 77 3 15 77 per week The temperature ranges of the water
Tr u e C o l ou r TCU 0 - 1 5 Daily The appearance of the water
Tu r b i d i t y n T U 0 0 49 - 0 0 7 10 77 per week The clarity of the water
f or m or e i n f or m a t ion v i s i t t h un d e r b a y c a w a t e r
UNiTS NTU = nephelometric
turbidity units
mgL = milligrams per litre = parts per million
TCU = True colour units
CaCO3 = Calcium Carbonate
na = not applicable
Water Quality Monitoring We are serious about drinking water quality In 2015 Thunder Bay residents received excellent quality drinking water Samples are taken and evaluated according to Ministry of the Environment and Climate Change regulations Water quality is monitored at the treatment plant every minute of every day by operators and on-line instrumentation In addition an independent certified laboratory tested approximately 2000 samples for potential contaminants The total number of water samples taken in 2015 was more than 29000
Our testing program is fully compliant with Ontariorsquos Drinking Water regulations
9
operator certification and training
10
Type of Certificate Number of Certificates
Water Distribution Operator-in-Training (OIT) 10
Water Distribution Class I 5
Water Distribution Class II 26
Water Distribution Class III 15
Water Distribution Class IV 16
Water Treatment Operator-in-Training (OIT) 5
Water Treatment Class I 3
Water Treatment Class II 5
Water Treatment Class III 5
Water Treatment Class IV 5
Under the Safe Drinking Water Act (SDWA) all Ontario Drinking Water Systems must be categorized by type of system and classification level The City of Thunder Bayrsquos Bare Point Water Treatment Plant and Distribution Subsystem is categorized as a Level III Treatment System and a Level IV Distribution System
Section 12 (1) under the SDWA requires that no person shall operate a municipal drinking-water system unless the person holds a valid operatorrsquos certificate issued in accordance with the regulations
The certification program establishes occupational standards for operators and water quality analysts It is intended to give greater assurance of safe drinking water to the residents of Ontario through ensuring that operators have the education experience and
knowledge to per form their responsibilities effectively
Water Distribution (WD) and Water Treatment (WT) Certificates must be renewed every three years In order for operators to maintain a WD or WT certificate they must complete a minimum of 150 hours of training over the three year period this includes 42 hours of Director Approved Training which involves completing an exam with a minimum of 70 per cent to pass 108 hours of Hands on Training pertinent to WD or WT and completion of the Provincial Mandatory Course In 2015 water operators working in the Environment Division completed a total of 7198 hours of training
In order to obtain a WD or W T certificate an operator must meet the following education and experience criteria
Type of Certificate Minimum Educational Requirement Years of Experience
Operator in Training grade 12 nA
Class I grade 12 1 year
Class II grade 12 3 years
Class III 2 years of relevant post-secondar y education
4 years (2 years as an Operator in Charge)
Class IV 4 years of relevant post-secondar y education
4 years (2 years as an Operator in Charge)
As of December 31 2015 the City of Thunder Bayrsquos Environment Division operators held the following operator certificates permitting them to work with the drinking water system
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
our commitment to continual improvement
Capital Asset Management To enable the delivery of safe drinking water to all the water system holds significant assets including Bare Point Water Treatment Plant one lab five water storage facilities eight water pumping stations eight water pressure zones over 700 kilometres of watermains and thousands of connections fire hydrants manholes and valves These assets are referred to as capital
Asset management plans have been developed for the drinking water system assets to identify how they should be maintained renewed or upgraded as required
The Infrastructure amp Operations Asset Management report dated June 2005 was prepared as a consolidation of its long-range infrastructure strategies and current financial and technical practices with a goal to maintain upgrade and operate the Cityrsquos physical assets in a cost-effective manner The strategy for the water system relates directly to the replacement andor rehabilitation of the watermains With over 700 km of watermains the cost-effective rehabilitation is prioritized based on the age material type size soil conditions and pressure related issues as well as integration with road resurfacing road reconstruction work and other utilitiesrsquo underground efforts
A further Capital Planning Study was performed between December 2008 and March 2009 In this study a high level condition assessment was performed for the Bare Point Treatment Plant pumping stations and the in-ground storage reservoirs and standpipes
resulting in the determination of maintenance and renewal needs up to 2028
Over the next 20 years significant capital is required to upgrade and maintain the Cityrsquos water system On average approximately $10 million of capital investments will be incurred each year These expenditures provide for the delivery of safe drinking water to Thunder Bay residents in the short term and the long term and will be performed in a cost-effective manner through priority planning and integration with other City department upgrades
For further details the Asset Management report can be found on the City of Thunder Bay website at thunderbaycaCity governmentDepartments Infrastructure and OperationsAsset Management Planhtm
Bare Point Pilot Plant Update 2015 In 2015 the Bare Point Water Treatment Plant approved a three-year study in partnership with Lakehead University Lakehead University will support the study with staff and student time and a $250000 grant through the natural Sciences and Engineering research Council Specific objectives of the study include Bare Point Pilot Plant bull Characterization of
seasonal changes in raw water as well as the study and control of membrane
bull Conduct bench-scale tests to study the effects of temperature (03-2˚C vs 20˚C) seasonal changes in raw water characteristics and operating flux at 03-2˚C on membrane performance fouling cleaning efficiency and structure changes
bull Conduct pilot-scale tests to study the effects of temperature (03-20˚C) and operating flux at 03-2˚C on membrane performance fouling cleaning efficiency and structure changes
11
bull Investigate the impact of seasonal temperature changes (particularly cold temperatures (03shy2˚C)) on membrane structure and verify the findings of pilot-scale studies in a full-scale plant
bull Develop optimal operational and membrane cleaning protocols to minimize the impacts of the factors found to be causing decreases in membrane per formance
bull Repor t the economic and environmental benefits of the cleaning scenarios
It is the hope that these study results will demonstrate innovative processes cleaning strategies and products which will create opportunities for Thunder Bayrsquos economy to manufacture and sell to the region
Also in 2015 a pilot study was completed using an innovative technology developed at Lakehead University in the chemistry department This technology uses nano (very small) structures to improve efficiency of water treatment at very low energy The study was used in the cleaning system for the membranes at Bare Point Water Treatment Plant The results were extremely encouraging indicating chemical savings of 50 increased life span of the membranes and waste water reduction of 33
The potential to manufacture this technology is now being investigated for use in drinking water plans in Ontario
Cross-Connection amp Backflow Prevention Program The City of Thunder Bay is dedicated to protecting the quality of our drinking water In order to manage the potable water supply and minimize risks to public health the Development Services Department and Environment Division ndash Water Authority have implemented a Backflow Prevention Program Work is ongoing with property owners certified testers and plumbing contractors to identify cross-connections and advise where backflow prevention devices are required to protect the public potable water supply For more information on this program contact the Building Division at 625-2574
Wise Water Use ndash Bringing it Outdoors Thunder Bay is proud of its drinking water Letrsquos use it wisely
Although rainwater isnrsquot always enough to keep your garden beds in good condition during hot summer months you can give the rain a helping hand and reduce your use of drinking water outdoors by following some of these tips
1 USE A RAiN BARREL A rain barrel will capture water for use in your garden decreasing the need to turn on the hose rainwater is the type of water your garden likes best - it is ldquosoftrdquo and even contains small amounts of nitrogen An added environmental benefit is that rain barrel use cuts down on stormwater runoff to the Cityrsquos storm sewer system and thus to Lake Superior So by using a rain barrel you are protecting the source of your drinking water
Each year the City of Thunder Bay funds a discounted rain barrel program delivered by EcoSuperior Residents with a City water account receive a $20 discount on a rain barrel purchase when they present a copy of their water bill at EcoSuperior For updates on this program visit thunderbaycaLivingEnvironment Waterrain Barrel Discounthtm
2 TRY xERiSCAPiNg The word xeriscaping comes from the Greek word xeros for dry and scape meaning a view or scene Xeriscaping produces a garden where plants can survive during dry periods without water or fertilizers
Local garden centres can advise on xeriscaping - the key is to choose dry-loving plants and encourage deep root systems Decorative rocks boulders permeable pavers sculptures or ornaments can be incorporated to achieve the look you want
3 WHETHER YOUrsquoRE iNDOORS OR OUT PRACTiSE THE 3Rs OF WiSE WATER USE
bull Reduce ndash Become aware of the amount of water yoursquore using and look for ways to use less
bull Retrofit ndash replace water-guzzling toilets and appliances with more water-efficient models or retrofit existing appliances with water-saving devices
bull Repair ndash Stop the leaks In one year a leak of just OnE drip per second wastes 10000 litres (2167 gallons) of water ndash enough water to fill more than 60 bathtubs
12
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T13
corrosion control program for lead
Studies have shown chronic exposure to lead even at low levels can have health impacts Of particular concern are the neurodevelopmental effects impacting learning and memor y on developing fetuses and young children
Lead in drinking water can originate from older internal pipes and lead ser vice lines or from the solder used to connect the pipes or fixtures Older homes built prior to 1950 are more likely to have lead pipes and ser vice lines
In 2007 the Ministr y of the Environment and Climate Change (MOECC) initiated the Lead Action Plan to address concerns of lead in drinking water This plan required municipalities within the province of Ontario to test for elevated levels of lead in their drinking water through the Community Lead Sampling Program in accordance with Schedule 151 of the Ontario regulation 17003 under the Safe Drinking Water Act (SDWA 2002) Under this regulation communities with greater than 10 of lead sample results that exceed the provincial standard of 10 parts per billion (ppb) are required to develop and implement an approved Corrosion Control Plan
The Cit y of Thunder Bay has approximately 8000 lead plumbing ser vices throughout the community and has taken part in the lead sampling program since 2007 The results from this sampling have indicated that approximately 25 of the results are above the 10ppb provincial limit These results contributed to the development of the Cityrsquos Corrosion Control Plan that was approved in 2010 by the MOECC The primary focus of the Plan was on lead service replacement and education with the addition of sodium hydroxide a pH adjusting chemical to be used in the last phase of the Plan to control lead corrosion
In 2014 approved revisions were made to the City of Thunder Bay Corrosion Control Plan The revised approval included provision for a 2 year pilot study to measure the effectiveness of corrosion control through chemical addition focusing on the impact the chemical has on the disinfection properties of the water In order to reduce the lead levels within private plumbing through chemical addition it has been determined an increase in pH from the average raw source water of 787 to between 90-96 is required The Water Authority wants to ensure an increase in pH to this range does not reduce the effectiveness of sodium hypochlorite used for disinfection For this reason the addition of sodium hydroxide for the purpose of corrosion control will be initially controlled and closely monitored in one pressure zone The Hodder Pressure Zone of Current river was designated as the pilot study area due to its small size and close proximity to the Bare Point Water Treatment Plant enabling 24 hour monitoring by licensed operators This specific area also contains homes with a combination of lead and copper private
HOD
DER
AVE
LESL
IE A
VE
ARUNDEL ST
STRA
THC
ON
A A
VE
1-17 HWY
R TA ST
HODD A
UC B
ASS
GRE
NV
LLE
AVE
MAR ON ST
DEW
E AV
E
ERLE ST
SH ARD DR
BLACK BAY RD
N
D
MERRI L ST
MORSE ST
DACRE ST
ADAMS ST
LIL IAN ST
ELL OTT ST
CUYLER ST
CEN
ENNI
LP
RKRD
ROB ERTA ST
HALLAM ST
MONTCLAIR ST
CURR
ENT
AVE
HN
ER B EX
RE
RONA ST
ADELA DE ST
CUB
RLAND SN
SURREY ST
GBSON
AE
COPE
NHAG
EN R
D
CONYERS ST
ALGOA S
N
COWAN ST
TALBOT ST
AUDR
EY S
T
G
S
TERRAC
E CRES
ACDOUGAL
S
PA RKWOOD ST
ADM RAL CT
BLAC
K B
AY
CRES
COURS
N
SHERAN
SRD
GRE
NV
LLE
A VE
MORSE ST
ON
B D
GRE
NVI
LLE
AVE
DEW
E AV
E
CUYLER ST
CURR
NT
E
middot
1 15000
Legend PRESSURE ZONES 1AHT 1N 1S 2A 2N 2S 3N NB
AREA OF PILOT STUDY IN
HODDER ZONE
Pressure Zone 1AHT
Pressure Zone 1N
RE
SP
ON
SIB
ILIT
Y
14
If your home has a lead service line replacing the entire service pipe is the best way to ensure no lead is getting into your water
MUNICIPAL WATERMAIN
CIT
Y Public
HO
MEO
WN
ER
Private
PROPERTY LINE
S E RV I C E P I PE
W AT E R M E TE R
ser vices and there are also no industrial users located within the zone making it an ideal location for the study Invitations to participate in the study along with additional information about lead in drinking water and corrosion control were mailed out directly to all residents within the study zone Two public information sessions were held in the Current river area to provide residents with detailed information on corrosion control and the pilot study
During the first year of the study (2015) prior to the chemical being added baseline data was collected from 45 volunteered homes in the study area During the second year of the study (2016) once the chemical is injected data will be collected from those same locations Early in 2016 sodium hydroxide will be
injected at the Hodder Pumping Station targeting the Hodder Pressure Zone (pilot study area) The expanded water quality monitoring program for the duration of the study includes sampling and testing for lead pH chlorine residual alkalinity temperature iron sodium turbidity colour trihalomethane and microbiological parameters All data collected from the study will be reviewed analysed and discussed with the MOECC Pending the results of the pilot study and consultation with the MOECC the City of Thunder Bay will commence with city wide chemical addition for the purpose of pH adjustment for corrosion control in 2017 The City of Thunder Bay will continue to inform the public on lead in drinking water corrosion control and pH adjustment throughout 2016
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
lead frequently asked questions
How does lead get into drinking water The raw water from Lake Superior and water supplied from the water distribution system have little or no lead present However lead is occasionally found in the water ser vice pipes and the plumbing in homes and can dissolve into the water supply from these sources Lead can enter tap water through corrosion of plumbing materials like lead solder fixtures or lead pipes Chrome or brass plated faucets and fixtures can also leach lead into water
How do I determine if I have lead pipes in my home Lead piping was used in older homes usually built before 1952 Lead pipe is easy to bend dullish grey in colour and leaves a silver mark when scratched on another surface
What should I do if I live in a house with a lead service pipe or plumbing When water sits in the lead ser vice pipe for long periods of time it absorbs more lead than when running Water that has stood in the tap for more than six hours should not be used for consumption Before using water for drinking or cooking let the water run from the cold water tap for up to five minutes To avoid wasting water take a shower or run a washing machine or dishwasher to clear the pipes instead of just letting it run Once you have let the water run fill pitchers kettles or pots for drinking or for food preparation during the day
Who can I call to arrange to have my water tested If you are concerned about lead levels in your water contact the City of Thunder Bay Environment Division at 684-3568 to arrange to have your water tested for lead levels
Does lead in drinking water pose a health risk Lead is a common metal found in the environment in air soil household dust food certain types of pottery and water Lead can pose a significant risk to your health if too much enters your body The greatest risk is to young children and pregnant women Lead exposure is a world-wide health problem If you have or suspect you have a lead water service alternate sources of drinking water should be considered for young children and pregnant women
The City of Thunder Bay strives to reduce overall lead ser vice connections and fixtures provide ongoing watermain flushing and cleaning and increase public awareness about water quality The watermain replacement program renews the piped water infrastructure When watermains are replaced the service connections are also replaced to the property line Prior to a scheduled watermain replacement the City will contact each affected homeowner in advance to discuss the option of replacing their lead service line The City has the watermain replaced under a capital contract and the work is performed by a private contractor During the watermain replacement all of the individual lead service lines are replaced to the property lines If the homeowner chooses to have their portion of the private lead service line replaced from the property line to the water meter that homeowner must arrange with the private contractor on-site to do the work at the homeownerrsquos expense A plumbing permit must be obtained and a plumber must complete the final connection to the water meter If the watermain on a street is not scheduled for renewal homeowners can still ask to have their lead service lines replaced The City will fund and complete all work from watermain to property line providing the homeowner has replaced the private portion of the lead line from the property line to the water meter The homeowner must obtain the required plumbing permit hire a plumber for the final connection and have all final inspections done The homeowner must submit a Priority Lead Water Service replacement Form along with documentation of service replacement and send it to the The City of Thunder Bay Engineering Division Final restoration of private property is done by the homeowner the City will restore City property The City will respond to the priority lead water private service replacement requests on a first-come first served basis with priority given to homes deemed to have elevated or high levels of lead in their drinking water after testing For information on lead service line replacement call the City at 684-3568 or visit The City of Thunder Bay website at thunderbaycaleadpipes
What is the City doing
15
source w ater protec tion
16
For the Lakehead Source Protection Area the Source Protection Plan sets out policies to protect sources of municipal drinking water It determines how drinking water threats will be reduced eliminated or monitored who is responsible for taking action timelines and how progress will be measured
The Plan specifically applies to municipal residential drinking water sources (Wellhead Protection Areas and Intake Protection Zones) no threats have been listed in the Assessment report for highly vulnerable aquifers (HVAs) or significant groundwater recharge areas (SgrAs) within the Lakehead Source Protection Area therefore no policies have been developed in these areas
Section 22 of the Ontario Regulation 28707 lists these Source Protection Plan objectives
1 To protect existing and future drinking water sources in the Lakehead Source Protection Area
2 To ensure that in all areas where a significant drinking water threat could exist that a) If the activity is occurring at the time the Source Protection Plan takes effect the activity ceases to be a significant drinking water threat and b) The activity never becomes a significant drinking water threat
The Lakehead Source Protection Plan released in 2013 by the Lakehead Source Protection Committee is available at w w wsourceprotectionnet
Lakehead Source Protection Plan
Approved Source Protection Plan - January 16 2013
Prepared by he Lakehead
Source Protection Committee
Under the Clean Water Act 2006
(On ario Regulation 28707)
Made poss ble hrough funding upport from the Government of Ontario
Prot ecting Our Water keep it Superior Although we live on the doorstep of Lake Superior we must use the resource wisely Less than one per cent of the total water on the planet is available to us as fresh water Only a portion of that is renewable fresh water If all the earthrsquos water were stored in a 5-litre container available fresh water would not quite fill a teaspoon The World resources Institute defines renewable fresh water as ldquosalt-free water that is fully replaced in any given year through rain and snow that falls on continents and islands and flows through rivers and streams to the seardquo Canada contains 64 percent of the worldrsquos annual renewable fresh water
bull Avoid fertilizers and pesticides which pollute ground water
bull When washing vehicles go to a commercial car wash that filters and recycles water Itrsquos the safe way to keep oil sediment and other pollutants from going down the drain and harming lakes creeks rivers or ground water
bull Use environmentally safe biodegradable detergents and personal care products (shampoos hair dyes lotions) without added chemicals
bull Invest in water and energy-efficient appliances such as dishwashers and washing machines
bull Reduce your use of motors on water bodies ndash use a paddle or a sail and enjoy the sounds of nature
bull Dispose of household hazardous waste properly Please do not put the following down the drain bull Paint bull Oils or grease bull Chemicals or cleaning products bull Pharmaceuticals - return unused
pharmaceuticals to your pharmacy
For more information on protecting our water or on proper disposal of hazardous waste call our Dispatcher at 625-2195
We all have a stake in protecting our water
Objectives and Scope of the Source Protection Plan
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
wise water use
2015 Marks 20th Anniversary of EcoSuperior and City of Thunder Bay Wise Water Use In 1995 a newly launched non-profit called Thunder Bay 2002 Clean amp green par tnered with the City of Thunder Bay on a mission to encourage area residents to adopt a greener lifestyle
Twenty years later the City of Thunder Bay continues to fund EcoSuperiorrsquos Water Wise Programs which focus on water conser vation water protection and promotion of our Superior tap water Below are some of the many programs that have been funded by the City of Thunder Bay and delivered by EcoSuperior over the past 20 years
1 Water saver Visits ndash residential visits to help homeowners make changes to increase water conservation in the home (1996-2011)
2 Toilet Rebate Program ndash Water bill rebate offered to residents who replace existing toilets with low flow toilets (1995-2013) Since 2010 more than 2000 rebates were issued for low flow toilets
3 Washing Machine Rebates ndash rebate to residents who replace their washing machine with a water-efficient model (2005)
4 Water Wise Gardens Xeriscaping - Using native or water-efficient plants and grasses that flourish under local conditions has many advantages such as greater resistance to drought insect infestation and disease and it reduces the need for pesticides and fertilizers
6 school Presentations ndash Educating students about water conser vation water protection Lake Superior and our municipal water system Since 1998 EcoSuperior has delivered Water Wise presentations to over 10500 students
7 Rain barrel sales ndash Capture run-off in a rain barrel and use it for all your outdoor watering needs to conser ve water and manage stormwater Since 1997 EcoSuperior has sold more than 9200 rain barrels
8 back to the Tap - This program uses advertising contests and giveaways to promote Thunder Bayrsquos tap water because ever y drop is Superior
9 The Water bar ndash Built by the Cityrsquos Water Authority the Water Bar is transportable and can be used at events to provide drinking water for event-goers
carr ying refillable water bottles EcoSuperior schedules and staffs the Water Bar Since 2011 the Water Bar has supplied Bare Point water on tap at 110 events
10 Pet Waste Digester Workshops - Dog waste is loaded with nitrogen and bacteria that can pooshylute our beautiful Lake Superior ever y time it rains Bur y or compost pet waste beneath ground level to completely break down the waste and protect our water ways
11 Canada Water Week ndash Thunder Bay has been celebrating this national event since 2013 to help raise the profile and understanding of water in Canada
12 Drainage Rebate Program - Homeowners can take advantage of rebates offered by the City of Thunder Bay for installing flood prevention measures such as sump pumps and sewer backup prevention valves Since 2013 481 homes have received a drainage rebate totalling $608343
13 Keep it superior storm Drain education ndash This program helps educate the public about the impacts of pollution entering urban storm drains In our community most of the water entering storm drains goes directly into local rivers streams and lakes untreated
14 Rain Garden Rebates - rain gardens absorb rainwater which helps to recharge our groundwater protect neighbourhoods from flooding and drainage problems keep our streams clean by reducing the amount of pollution that enters storm drains and provide habitat for birds butterflies and insects
15 stormwater Management ndash Fact sheet that explains why rainwater should be absorbed into the soil whenever possible instead of flowing into storm sewers that empty into our local water ways
WHAT GOES IN HERE
ENDS UP HERE
16 organic lawn Care factsheet ndash Learn about lawn care for a healthy lake and how to have a healthy lawn which is less likely to have pest problems
17
EarthCare
Environment Divisionrsquos Commitment to EarthCare Thunder Bay City Council has adopted the EarthCare Sustainability Plan 2014-2020 This plan which replaces the Community Environmental Action Plan (CEAP) guides the City and the community in reducing greenhouse gas emissions and supports the creation of a more sustainable and climate-resilient community One of the water goals of the plan is to improve the management of water wastewater and stormwater based on best practices This goal focuses on the need to develop a comprehensive water wastewater and stormwater master plan and the need to develop watershed restoration plans something the Environment Division and EarthCare have actively spearheaded or have been involved with in 2015 To view the plan visit thunderbayca earthcare
Brad Doff Sustainability Coordinator
EarthCare Water Working group To find out more about the Ear thCare Water Working group contact Brad Doff Sustainability Coordinator at 625-2411
Members Aaron Ward Project Engineer City of Thunder Bay Bonnie Low Engineering Clerk City of Thunder Bay
Brad Doff Sustainabilit y Coordinator City of Thunder Bay Carl goodwin Process Engineer City of Thunder Bay
Curniss Mcgoldrick Ear thCare City of Thunder Bay Dave Dutchak Project Manager City of Thunder Bay Frank Edgson Nor thshore Steelhead A ssociation
gail Willis Working Group Chair Senior Technologist City of Thunder Bay Jamie Saunders EcoSuperior
Janice Horgos Council of Canadians Thunder Bay Jim Bailey Remedial Action Plan Coordinator
Jim Vukmanich Chief Chemist Cit y of Thunder Bay Kristin Maenpaa Blue Heron Environmental
Lee Amelia Parks and Open Spaces City of Thunder Bay Lucie Lavoie EcoSuperior
Mairu Zhen Ontario First Nations Technical Services Corporation Michelle McChristie Great Lakes Advisor Ministr y of Environment
and Climate Change Rob Stewart Lakehead University
Sandra Stiles Ear thCare Advisor y Committee Sarah Kerton Sustainability Coordinator Cit y of Thunder Bay
Shelley Vescio City Forester City of Thunder Bay Tammy Cook Lakehead Regional Conser vation Authority
Werner Schwar Coordinator ndash Parks Planning City of Thunder Bay Zeke McLeod Lakehead Universit y
18
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
frequently asked questions
How do we know our drinking water is safe The Ministry of the Environment and Climate Change sets stringent monitoring requirements for drinking water Water quality is monitored 24 hours a day seven days a week Customers can have confidence that their water treatment plant has highly effective water treatment and quality assurance processes in place to remove bacteria and other harmful substances from the water
is there anything homeowners can do about lead in drinking water Lead concentrations in drinking water can be minimized by not drinking the ldquofirst drawrdquo of water in the morning This is water that has been sitting in the plumbing lines overnight and has the highest levels of leached metals such as copper zinc and lead A good practice is to run the water until it feels very cold before drinking Flushing the toilet or taking a shower can also use up this ldquofirst drawrdquo of water For more information on lead in drinking water please visit thunderbayca leadpipes
What is a Water Fill Station Water fill stations are locations where residents may purchase City water There are two self serve residential water fill stations that are open 24 hours a day seven days a week A ldquoSmart Cardrdquo or access card must be purchased in advance The stations are located at the corner of Hwy 61 and Mount Forest Boulevard and on Valley Street at Hutton Park Drive For more information on the stations or where to obtain a ldquoSmart Cardrdquo please contact 625-2195
Does the Backflow Prevention Program apply to residential homeowners The Water Works By-Law does not require single-family dwellings to install backflow prevention devices unless the Water Authority determines that the property is a high risk However homeowners can take steps to protect the drinking water system
Indirect cross-connections such as a hose with one end immersed in a swimming pool laundry sink fish tank bucket etc can result in contaminated water being pulled back into the drinking water system Wherever possible install backflow prevention devices on outside
water taps boilers and sprinkler systems to protect the quality of the public drinking water supply and the quality of the water in your home
What is a remote meter reading device remote reading devices can be installed for a water meter which will allow the meter to be read from outside your home These devices provide accurate water consumption readings without requiring the homeowner to be home or the need for a homeowner to call in quarterly meter readings Upon request these devices can be installed at the cost of the homeowner For further information on installing a remote device please contact the Environment Division at 474-4817
What can homeowners do to reduce the risk of frozen water services bull If water piping is located within cupboards next to exterior walls keep cupboard doors open to allow warmer air to circulate around pipes
bull Do not set furnace lower than 55˚F at night or when the house is vacant
bull Close and drain pipes leading to outside faucets
bull Wrap foam pipe insulation around pipes most susceptible to freezing (for example pipes near outside walls in crawl spaces or in attics)
bull Seal air leaks in homes and garages
bull If you will be away for a long period of time close off your main ser vice valve in your basement and open all taps to allow pipes to drain and have someone check your home regularly
Does the City of Thunder Bay provide sampling and testing of well water if not where can i have my well water tested no the City of Thunder Bay does not perform water quality tests for private wells This ser vice is provided free of charge from the Thunder Bay District Health Unit For more information contact the District Health Unit at 807-625-5900 or visit their website at w w wtbdhucom
19
contact us
20
Our water quality specialists are available to respond to customer inquiries and
concerns We offer services and programs to ensure our water customers can
contact us at any time of the day or night It is our job to investigate and resolve
problems quickly and efficiently
We believe inhellip QUALITY SERVICES FROM QUALITY PEOPLE
EarthCare Thunder Bay 62 5 -2 411
Water Conservation Programs delivered by EcoSuperior 624-214 0
Contact Us Water Quality Concerns Information Water Trouble reporting
625 -2195 (2 4 hour s)
Lead Testing Program 684-3568
Backflow Prevention Program 625 -2574
Water Billing and Arrears 625 -2 25 5
Water Meter reading Phone In 625 -316 0 (2 4 hour s)
Water Treatment Plant Tours 684-3567
w w wthunderbayca
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
TrEATED WATEr TO DISTrIBUTIOn 2015
s U M M a R Y R e P o R T
MONTH Total for Month (Million Litres)
Peak Flow MLD
Minimum Flow MLD
Avg Daily MLD
Operational Capacity ()
Januar y 1215 6240 3171 4050 357
Februar y 1134 6427 3177 4051 357
March 1261 6482 3194 4205 370
April 1256 6502 3184 4188 369
May 1073 6341 3066 3974 350
June 125 4 6593 3038 4180 368
July 1350 6642 2833 4355 384
August 1292 6540 3092 4168 367
September 1294 6630 3123 4 312 380
October 1197 6343 2864 3861 340
November 1202 6344 3318 4008 353
December 1129 5649 2983 3642 321
Total Volume 14658 Average 4083 360
Flow results in MLD (million litres per day) maximum capacity 113 MLD
21
Drinking-Water Systems Regulation O Reg 17003
ANNUAL REPORT 2015
Drinking-Water System Number Drinking-Water System Name
Drinking-Water System Owner Drinking-Water System Category Period being reported
220000273 Bare Point Water Treatment Plant and Distribution Subsystem City of Thunder Bay Large Municipal Residential January 1 ndash December 31 2015
Complete if your Category is Large Municipal Residential or Small Municipal Residential
Does your Drinking-Water System serve more than 10000 people Yes [X] No [ ]
Is your annual report available to the public at no charge on a web site on the Internet Yes [X] No [ ] Location of annual report hard copies Bare Point Water Treatment Plant Branches of the Thunder Bay District Library Environment Division Office ndash Victoriaville City Hall Front St Service Yard
Location where Summary Report required under O Reg 17003 Schedule 22 will be available for inspection Bare Point Water Treatment Plant Environment Division Office ndash Victoriaville
Complete for all other Categories
Number of Designated Facilities served
Did you provide a copy of your annual report to all Designated Facilities you serve Yes [ ] No [ ]
Number of Interested Authorities you report to
Did you provide a copy of your annual report to all Interested Authorities you report to for each Designated Facility Yes [ ] No [ ]
Note For the following tables below additional rows or columns may be added or an appendix may be attached to the report
List all Drinking-Water Systems (if any) which receive all of their drinking water from your system Drinking Water System Name Drinking Water System Number King Georges Park Distribution System 260070265 Terra Vista Distribution System 260094380
Did you provide a copy of your annual report to all Drinking-Water System owners that are connected to you and to whom you provide all of its drinking water
Yes [X] No [ ]
Drinking Water Systems Regulations Page 1 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Indicate how you notified system users that your annual report is available and is free of charge
[x] Public accessnotice via the web [x] Public accessnotice via Government Office [x] Public accessnotice via a newspaper [x] Public accessnotice via Public Request [x] Public accessnotice via a Public Library [x] Public accessnotice via other method City Insert ldquoMy TBayrdquo
Describe your Drinking-Water System The Bare Point WTP treats an average of 4083ML of Lake Superior water daily using ultrafiltration The water is disinfected using sodium hypochlorite and distributed to The City of Thunder Bay
List all water treatment chemicals used over this reporting period Sodium Hypochlorite
Were any significant expenses incurred to [x] Install required equipment [x] Repair required equipment [x] Replace required equipment
Please provide a brief description and a breakdown of monetary expenses incurred
In 2015 The City of Thunder Bay Environment Division Bare Point Water Treatment Plant expensed approximately $325000 towards annual equipment maintenance new installations and emergency breakdowns 2015 Capital project money expensed for the Bare Point Water Treatment Plant totaled approximately 16 Million dollars including the replacement of 1140 filter modules in the filtration units at a cost of an estimated 12 Million dollars Other notable Capital projects included $130000 towards the Corrosion Control Project along with electrical and instrumentation upgrades
The City of Thunder Bay Distribution Subsystem spent approximately 579 Million dollars on water infrastructure rehabilitation and replacement projects These projects consisted of replacing five watermains including the replacement of a section of twin 24rdquo trunk mains that distribute the water leaving the Bare Point Water Treatment Plant Additional maintenance projects included the non-invasive cost effective method of cleaning and cement mortar lining old watermains on thirteen streets $125000 was expensed under the Kerr Hydrant Replacement Program along with $100000 under the lead service replacement program Expenses for the continual improvement of water quality included watermain looping costing approximately $60000 and the installation of a blow off costing $100000 An additional $55000 was spent on watermain network expansions to address new service areas
Drinking Water Systems Regulations Page 2 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Provide details on the notices submitted in accordance with subsection 18(1) of the Safe Drinking-Water Act or section 16-4 of Schedule 16 of OReg17003 and reported to Spills Action Centre
Incident Date Parameter Result Unit of
Measure Corrective Action Corrective Action Date
Feb 19 2015 Chlorine 003 mgL Flush amp re-sample Feb 19 2015 Mar 23 2015 Lead 105 ugL Flush amp re-sample Mar 23 2015 May 02 2015 Total Coliform Present pa100ml Flush amp re-sample May 05 2015 June 24 2015 Total Coliform Present pa100ml Flush amp re-sample June 26 2015 June 26 2015 Total Coliform Present pa100ml Flush amp re-sample June 29 2015 June 27 2015 Total Coliform 3 MPN100ml Precautionary BWA
issued flush sanitize amp re-sample
June 29 2015
July 25 2015 Total Coliform Present pa100ml Flush amp re-sample July 28 2015 Aug 27 2015 Total Coliform Present pa100ml Flush amp re-sample Aug 30 2015 Sept 01 2015 Chlorine 003 mgL Flush re-sample amp bacti
sample Sep 8 2015
Nov 10 2015 Chlorine 001 mgL Flush amp re-sample Nov 10 2015 Nov 10 2015 Chlorine 002 MgL Flush amp re-sample Nov 10 2015
Microbiological testing done under the Schedule 10 11 or 12 of Regulation 17003 during this reporting period
Number of
Samples
Range of EColi Or Fecal Results
(min )-(max )
Range of Total Coliform Results
(min )-(max )
Number of HPC Samples
Range of HPC Results
(min )-(max )
Raw 52 lt10 ndash 10 lt10 - 19 NA NA Treated 52 Absent Absent 52 0 - 1 Distribution 1631 Absent Present 500 0-820
Operational testing done under Schedule 7 8 or 9 of Regulation 17003 during the period covered by this Annual Report
Number of Grab
Samples
Range of Results (min )-(max ) Unit of Measure
Turbidity 8760 0048-007 NTU Chlorine 8760 132-157 mgL Fluoride (If the DWS provides fluoridation)
NA NA NA
NOTE For continuous monitors use 8760 as the number of samples
Drinking Water Systems Regulations Page 3 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Summary of additional testing and sampling carried out in accordance with the requirement of an approval order or other legal instrument
Date of legal instrument issued Parameter Date Sampled Result Unit of Measure
MDWL 024-101 July 27 2015
Chloramines Nov 17 2015 0096 mgL
MDWL 024-101 July 27 2015
Benzo(a)pyrene Jan 14 2015 lt0010 ugL
MDWL 024-101 July 27 2015
Cyanide Jan 14 2015 lt00020 mgL
Summary of Inorganic parameters tested during this reporting period or the most recent sample results
Parameter Sample Date Result Value Unit of Measure Exceedance Antimony January 14 2015 lt060 ugL no Arsenic January 14 2015 lt10 ugL no Barium January 14 2015 lt10 ugL no Boron January 14 2015 lt50 ugL no Cadmium January 14 2015 lt010 ugL no Chromium January 14 2015 lt10 ugL no Lead See Schedule 151
information Mercury January 14 2015 lt010 ugL no Selenium January 14 2015 lt10 ugL no Sodium Jan Apr June Oct 2015
Avg 320 mgL no
Uranium January 14 2015 lt20 ugL no Fluoride January 14 2015 lt0024 mgL no Nitrite October 13 2015 lt0010 mgL no Nitrate October 13 2015 0331 mgL no
only for drinking water systems testing under Schedule 152 this includes large municipal non-residential systems small municipal non-residential systems non-municipal seasonal residential systems large non-municipal non-residential systems and small non-municipal non-residential systems
Summary of lead testing under Schedule 151 during this reporting period (applicable to the following drinking water systems large municipal residential systems small municipal residential systems and non-municipal year-round residential systems)
Location Type Number of Range of Lead Results Unit of Number of
Drinking Water Systems Regulations Page 4 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Samples (min) ndash (max ) Measure Exceedances Plumbing 334 lt10 ndash 502 ugL 58 Distribution 43 lt10-105 ugL 1
Summary of Organic parameters sampled during this reporting period or the most recent sample results
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Alachlor Jan 14 2015 lt010 ugL no Aldicarb Jan 14 2015 lt10 ugL no Aldrin + Dieldrin Jan 14 2015 lt0040 ugL no Atrazine + N-dealkylated metobolites Jan 14 2015 lt020 ugL no Azinphos-methyl Jan 14 2015 lt010 ugL no Bendiocarb Jan 14 2015 lt020 ugL no Benzene Jan 14 2015 lt050 ugL no Benzo(a)pyrene Jan 14 2015 lt0010 ugL no Bromoxynil Jan 14 2015 lt020 ugL no Carbaryl Jan 14 2015 lt020 ugL no Carbofuran Jan 14 2015 lt020 ugL no Carbon Tetrachloride Jan 14 2015 lt050 ugL no Chlordane (Total) Jan 14 2015 lt030 ugL no Chlorpyrifos Jan 14 2015 lt010 ugL no Cyanazine Jan 14 2015 lt010 ugL no Diazinon Jan 14 2015 lt010 ugL no Dicamba Jan 14 2015 lt020 ugL no 12-Dichlorobenzene Jan 14 2015 lt050 ugL no 14-Dichlorobenzene Jan 14 2015 lt050 ugL no Dichlorodiphenyltrichloroethane (DDT) + metabolites
Jan 14 2015 lt040 ugL no
12-Dichloroethane Jan 14 2015 lt050 ugL no 11-Dichloroethylene (vinylidene chloride)
Jan 14 2015 lt050 ugL no
Dichloromethane Jan 14 2015 lt50 ugL no 2-4 Dichlorophenol Jan 14 2015 lt030 ugL no 24-Dichlorophenoxy acetic acid (24-D) Jan 14 2015 lt020 ugL no Diclofop-methyl Jan 14 2015 lt020 ugL no Dimethoate Jan 14 2015 lt010 ugL no Dinoseb Jan 14 2015 lt020 ugL no Diquat Jan 14 2015 lt10 ugL no Diuron Jan 14 2015 lt10 ugL no Glyphosate Jan 14 2015 lt50 ugL no Heptachlor + Heptachlor Epoxide Jan 14 2015 lt020 ugL no
Drinking Water Systems Regulations Page 5 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Lindane (Total) Jan 14 2015 lt010 ugL no Malathion Jan 14 2015 lt010 ugL no Methoxychlor Jan 14 2015 lt010 ugL no Metolachlor Jan 14 2015 lt010 ugL no Metribuzin Jan 14 2015 lt010 ugL no Monochlorobenzene Jan 14 2015 lt050 ugL no Paraquat Jan 14 2015 lt10 ugL no Parathion Jan 14 2015 lt010 ugL no Pentachlorophenol Jan 14 2015 lt050 ugL no Phorate Jan 14 2015 lt010 ugL no Picloram Jan 14 2015 lt020 ugL no Polychlorinated Biphenyls(PCB) Jan 14 2015 lt0035 ugL no Prometryne Jan 14 2015 lt010 ugL no Simazine Jan 14 2015 lt010 ugL no THM (NOTE show latest annual average)
Jan Apr June Oct 2015
3245 ugL no
Temephos Jan 14 2015 lt010 ugL no Terbufos Jan 14 2015 lt020 ugL no Tetrachloroethylene Jan 14 2015 lt050 ugL no 2346-Tetrachlorophenol Jan 14 2015 lt050 ugL no Triallate Jan 14 2015 lt010 ugL no Trichloroethylene Jan 14 2015 lt050 ugL no 246-Trichlorophenol Jan 14 2015 lt050 ugL no 245-Trichlorophenoxy acetic acid (245-T) Jan 14 2015 lt020 ugL no Trifluralin Jan 14 2015 lt010 ugL no Vinyl Chloride Jan 14 2015 lt020 ugL no
List any Inorganic or Organic parameter(s) that exceeded half the standard prescribed in Schedule 2 of Ontario Drinking Water Quality Standards
Parameter Result Value Unit of Measure Date of Sample
Drinking Water Systems Regulations Page 6 of 6 (PIBS 4435e01) December 2011
When we heal the earth we heal ourselves ~David Orr
The activist is not the man who says the river is dirty The activist is the man who cleans up the river
~Ross Perot
We never know the worth of water till the well is dry ~Thomas Fuller ndash1732
Pure water is the worldrsquos first and foremost medicine ~Slovakian Proverb
No one can see their reflection in running water It is only in still water that we can see
~Taoist proverb
My connection to the earth is reinforced through the rhythm of the waves ~Mike Dolan
In one drop of water are found all the secrets of the oceans ~Kahlil Gibran
The people are like water and the ruler a boat Water can support a boat or overturn it ~William Shakespeare
A man of wisdom delights in water ~Confucius
Water ndash conserve and protect it ndash create a ripple effect ~City of Thunder Bay
this document is printed on acid-free
archival SMART paper made from 30
post consumer waste
TB2176(2016)
- City of Thunder Bay 2015 Annual Report - Drinking Water Quality - Front Cover
- Table of Contents
- Message from the Director - Michelle Warywoda
- Who We Are
- How Your Water Is Treated
- How Your Water Is Delivered
- Water Quality Highlights 2015
- Operator Certification and Training
- Our Commitment to Continual Improvement
- Corrosion Control Program for Lead
- Lead - Frequently Asked Questions
- Source Water Protection
- Wise Water Use
- EarthCare
- Drinking Water - Frequently Asked Questions
- Contact Us
- Treated Water Distribution 2015 Summary Report
- Ontario Drinking Water Systems Regulation O Reg 17003 Annual Report 2015 for Bare Point Water Treatment Plant and Distribution Subsystem
- Back Cover
STEP 4 Disinfection The clearwell is used for primary disinfection as described by the Ministry of the Environment and Climate Change Sodium hypochlorite is added to the water in the clearwell mixing chamber The clearwell uses a baffling system to allow the sodium hypochlorite to mix with the water This creates a long contact time or soaking time for the water to mix with the hypochlorite Contact time is a measurement of the concentration of the sodium hypochlorite multiplied by the time travelled in the clearwell
STEP 5 Storage The clean safe disinfected drinking water is then stored at the plant in two underground storage tanks to keep the water cool and fresh awaiting delivery to customersrsquo taps Each reservoir can hold over two million litres of water
STEP 6 Water Delivery Water is pumped from the storage reservoirs into the distribution system by high lift pumps Some of the water is delivered directly to customer taps and some is delivered to one of five storage reservoirs within the distribution system
STEP 7 Environmental Protection Wastewater from the membrane filtration process is piped to the Atlantic Avenue Water Pollution Control Plant for treatment before being returned clean to Lake Superior
6
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
61 HWY
OLI VER RD
DAWSON RD
11-17 HWY
JOHN ST R D
MA
PLEW
AR
D RD
AR TH UR S T W
CITY RD
GOVERN M ENT R D
ROSSLYN R D
THUNDER B
AY EXPRESSWAY
BROADWAY AVE
MOU NTA IN R D
HAZELW
OO
D D
R
BA LM
ORA
L ST
GO
LF L
N K
S R
D
JOHN ST
DOG
LA KE
R D
CH PPEWA RD
OD
DER
AVE
JAM
ES
ST S
COPE
NHA
GEN
RD
MEM
ORAL
E
ALGOMA ST N
ARUNDEL ST
AR TH UR S T E
JAMES ST N
WAL SH ST E
CENTRAL AVE
PAQ UET TE RD
MA IN ST
20TH
SI D
E R
D
EDW
A R
D S
T S
25TH
S D
E R
D
NEEB
N G
AVE
HARBOUR EXPRESS WAY
WI LL IA M ST
V C TOR IA AVE E
WAL SH ST W
ISL A
N D
DR
VIC
KER
S S
T N
STRATHCONA AVE
AN NORMAN ST
VALLEY ST SY
NDC
ATE
AVE
S
HIG
H ST
S
MON TR EA L S T
BEVER LY ST
STRAND AVE
JUNOT AVE S
FR AN CI S S T E
TW IN
C T
Y C
R O
SSRO
A D
GORE ST W
RIVERDALE RD
PION EER D R
ISABEL T
MA
PLE
WA
R D
RD
11-17 HWY
25TH
SI D
E R
D
how your water is delivered
BA R E PO I NT WAT ER T R EAT M E N T PL A N T
HI LL
DA
LE R
D
SHU
NI A
H S
T
Ho d d e r Z o n e plusmndegshy
gt shy
shygt gt
plusmndegshy
plusmndeg
plusmndeg
gt
plusmndegshy
Z O N E 3 N Z O N E 2 A
Z O N E 2 N
Z O N E 1 N
LAKE SUPERIOR
gt
Z O N E 2 S Z O N E 1 S
gt
Ne e b i n g Z o n e
gt
Find your pressure zone and read on page eight how water is delivered to your area
7
From the plant to your tap
Thunder Bayrsquos water distribution system is divided into eight pressure zones (see map opposite page) High lift pumps move the treated water from the plant into the distribution system The water storage facilities and pumping stations regulate water pressure within the distribution system
Water can be redirected through the distribution system when needed The system is made up of the following components
Standpipe ndash Above-ground water storage facility providing pressure by water column height
Reservoir ndash Large volume in-ground water storage facility
Pumping Station ndash Pumps water from one zone into another zone and can be used to increase water pressure to an area
Water Pressure Zone ndash Areas where a minimum and maximum water pressure can be expected in water distribution system
Zone 1n The reservoirs at the Bare Point Water Treatment Plant store water for this zone and pump it into this area as needed The Duke Street reservoir also provides water storage for this zone
Hodder Zone The Hodder Standpipe stores water for this zone Water is pumped from the Bare Point Water Treatment Plant to the Hodder Pumping Station This station supplies water to the Standpipe as needed
Zone 2A The Duke Street reservoir stores water for this zone It was added to increase and maintain water pressure for this area
Zone 2n The McIntyre reservoir stores water for this zone Water is pumped from the Bare Point Water Treatment Plant through the Chamberlain Pumping Station to this zone In 2015 approximately 100 homes and businesses in the Oliver Road at Thunder Bay Expressway area were converted from pressure zone 1n to pressure zone 2n resulting in increased water pressure for the affected properties
Zone 3n The Hazelwood Standpipe stores water for this zone Water is pumped from the Bare Point Water Treatment Plant through the Chamberlain Pumping Station to the McIntyre reservoir The McIntyre Pumping Station supplies water to the Hazelwood Standpipe
Zone 1S The rockcliff reservoir stores water for this zone Water is pumped from the Bare Point Water Treatment Plant through the Vickers and James Street Pumping Stations filling the rockcliff reservoir and supplying water to the area
Zone 2S Water is pumped from the Broadway Avenue Pumping Station to this zone Water is drawn from the Zone 1S water distribution system which includes the rockcliff reservoir
neebing Zone Water is drawn into this zone from the Zone 2S distribution system The neebing Booster Pumping Station increases water pressure for this zone
8
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
w ater qualit y highlight s 2 015
operational Parameters
Units Range of Results
Drinking Water Quality
standard objective
frequency of Tests
What Does this Measure
Alkalinity - Total as CaCO3
mgL 15 - 40 30 - 500 Monthly The capability of water to neutralize acid
Dissolved Organic Carbon mgL 0 3 6 - 2 1 5 Quar terly
residual organic matter after travelling through the membrane filters
Free chlorine residual mgL 1 2 9 shy 1 5 4 gt005 77 per week The amount of chlorine
remaining in finished water
Hardness - CaCO3
mgL 30 - 60 80 - 100 Monthly The capacity of water to react with soap
Nitrate-N mgL 0 1 - 0 412 10 Quar terly Health related parameter
Nitrite-N mgL lt0 0 2 1 Quar terly Health related parameter
Odour n a Ok Inoffensive 42 per week Does the water smell goodbad
pH n a 77 7 - 8 3 8 6 5 - 8 5 77 per week The acidity or alkalinity of the water
S o d iu m mgL 3 13 - 3 81 20 Quarterly Health related parameter
Ta s t e n a Ok Inoffensive 42 per week The taste of the water
Tem p er a t u r e degC 2 4 5 - 77 3 15 77 per week The temperature ranges of the water
Tr u e C o l ou r TCU 0 - 1 5 Daily The appearance of the water
Tu r b i d i t y n T U 0 0 49 - 0 0 7 10 77 per week The clarity of the water
f or m or e i n f or m a t ion v i s i t t h un d e r b a y c a w a t e r
UNiTS NTU = nephelometric
turbidity units
mgL = milligrams per litre = parts per million
TCU = True colour units
CaCO3 = Calcium Carbonate
na = not applicable
Water Quality Monitoring We are serious about drinking water quality In 2015 Thunder Bay residents received excellent quality drinking water Samples are taken and evaluated according to Ministry of the Environment and Climate Change regulations Water quality is monitored at the treatment plant every minute of every day by operators and on-line instrumentation In addition an independent certified laboratory tested approximately 2000 samples for potential contaminants The total number of water samples taken in 2015 was more than 29000
Our testing program is fully compliant with Ontariorsquos Drinking Water regulations
9
operator certification and training
10
Type of Certificate Number of Certificates
Water Distribution Operator-in-Training (OIT) 10
Water Distribution Class I 5
Water Distribution Class II 26
Water Distribution Class III 15
Water Distribution Class IV 16
Water Treatment Operator-in-Training (OIT) 5
Water Treatment Class I 3
Water Treatment Class II 5
Water Treatment Class III 5
Water Treatment Class IV 5
Under the Safe Drinking Water Act (SDWA) all Ontario Drinking Water Systems must be categorized by type of system and classification level The City of Thunder Bayrsquos Bare Point Water Treatment Plant and Distribution Subsystem is categorized as a Level III Treatment System and a Level IV Distribution System
Section 12 (1) under the SDWA requires that no person shall operate a municipal drinking-water system unless the person holds a valid operatorrsquos certificate issued in accordance with the regulations
The certification program establishes occupational standards for operators and water quality analysts It is intended to give greater assurance of safe drinking water to the residents of Ontario through ensuring that operators have the education experience and
knowledge to per form their responsibilities effectively
Water Distribution (WD) and Water Treatment (WT) Certificates must be renewed every three years In order for operators to maintain a WD or WT certificate they must complete a minimum of 150 hours of training over the three year period this includes 42 hours of Director Approved Training which involves completing an exam with a minimum of 70 per cent to pass 108 hours of Hands on Training pertinent to WD or WT and completion of the Provincial Mandatory Course In 2015 water operators working in the Environment Division completed a total of 7198 hours of training
In order to obtain a WD or W T certificate an operator must meet the following education and experience criteria
Type of Certificate Minimum Educational Requirement Years of Experience
Operator in Training grade 12 nA
Class I grade 12 1 year
Class II grade 12 3 years
Class III 2 years of relevant post-secondar y education
4 years (2 years as an Operator in Charge)
Class IV 4 years of relevant post-secondar y education
4 years (2 years as an Operator in Charge)
As of December 31 2015 the City of Thunder Bayrsquos Environment Division operators held the following operator certificates permitting them to work with the drinking water system
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
our commitment to continual improvement
Capital Asset Management To enable the delivery of safe drinking water to all the water system holds significant assets including Bare Point Water Treatment Plant one lab five water storage facilities eight water pumping stations eight water pressure zones over 700 kilometres of watermains and thousands of connections fire hydrants manholes and valves These assets are referred to as capital
Asset management plans have been developed for the drinking water system assets to identify how they should be maintained renewed or upgraded as required
The Infrastructure amp Operations Asset Management report dated June 2005 was prepared as a consolidation of its long-range infrastructure strategies and current financial and technical practices with a goal to maintain upgrade and operate the Cityrsquos physical assets in a cost-effective manner The strategy for the water system relates directly to the replacement andor rehabilitation of the watermains With over 700 km of watermains the cost-effective rehabilitation is prioritized based on the age material type size soil conditions and pressure related issues as well as integration with road resurfacing road reconstruction work and other utilitiesrsquo underground efforts
A further Capital Planning Study was performed between December 2008 and March 2009 In this study a high level condition assessment was performed for the Bare Point Treatment Plant pumping stations and the in-ground storage reservoirs and standpipes
resulting in the determination of maintenance and renewal needs up to 2028
Over the next 20 years significant capital is required to upgrade and maintain the Cityrsquos water system On average approximately $10 million of capital investments will be incurred each year These expenditures provide for the delivery of safe drinking water to Thunder Bay residents in the short term and the long term and will be performed in a cost-effective manner through priority planning and integration with other City department upgrades
For further details the Asset Management report can be found on the City of Thunder Bay website at thunderbaycaCity governmentDepartments Infrastructure and OperationsAsset Management Planhtm
Bare Point Pilot Plant Update 2015 In 2015 the Bare Point Water Treatment Plant approved a three-year study in partnership with Lakehead University Lakehead University will support the study with staff and student time and a $250000 grant through the natural Sciences and Engineering research Council Specific objectives of the study include Bare Point Pilot Plant bull Characterization of
seasonal changes in raw water as well as the study and control of membrane
bull Conduct bench-scale tests to study the effects of temperature (03-2˚C vs 20˚C) seasonal changes in raw water characteristics and operating flux at 03-2˚C on membrane performance fouling cleaning efficiency and structure changes
bull Conduct pilot-scale tests to study the effects of temperature (03-20˚C) and operating flux at 03-2˚C on membrane performance fouling cleaning efficiency and structure changes
11
bull Investigate the impact of seasonal temperature changes (particularly cold temperatures (03shy2˚C)) on membrane structure and verify the findings of pilot-scale studies in a full-scale plant
bull Develop optimal operational and membrane cleaning protocols to minimize the impacts of the factors found to be causing decreases in membrane per formance
bull Repor t the economic and environmental benefits of the cleaning scenarios
It is the hope that these study results will demonstrate innovative processes cleaning strategies and products which will create opportunities for Thunder Bayrsquos economy to manufacture and sell to the region
Also in 2015 a pilot study was completed using an innovative technology developed at Lakehead University in the chemistry department This technology uses nano (very small) structures to improve efficiency of water treatment at very low energy The study was used in the cleaning system for the membranes at Bare Point Water Treatment Plant The results were extremely encouraging indicating chemical savings of 50 increased life span of the membranes and waste water reduction of 33
The potential to manufacture this technology is now being investigated for use in drinking water plans in Ontario
Cross-Connection amp Backflow Prevention Program The City of Thunder Bay is dedicated to protecting the quality of our drinking water In order to manage the potable water supply and minimize risks to public health the Development Services Department and Environment Division ndash Water Authority have implemented a Backflow Prevention Program Work is ongoing with property owners certified testers and plumbing contractors to identify cross-connections and advise where backflow prevention devices are required to protect the public potable water supply For more information on this program contact the Building Division at 625-2574
Wise Water Use ndash Bringing it Outdoors Thunder Bay is proud of its drinking water Letrsquos use it wisely
Although rainwater isnrsquot always enough to keep your garden beds in good condition during hot summer months you can give the rain a helping hand and reduce your use of drinking water outdoors by following some of these tips
1 USE A RAiN BARREL A rain barrel will capture water for use in your garden decreasing the need to turn on the hose rainwater is the type of water your garden likes best - it is ldquosoftrdquo and even contains small amounts of nitrogen An added environmental benefit is that rain barrel use cuts down on stormwater runoff to the Cityrsquos storm sewer system and thus to Lake Superior So by using a rain barrel you are protecting the source of your drinking water
Each year the City of Thunder Bay funds a discounted rain barrel program delivered by EcoSuperior Residents with a City water account receive a $20 discount on a rain barrel purchase when they present a copy of their water bill at EcoSuperior For updates on this program visit thunderbaycaLivingEnvironment Waterrain Barrel Discounthtm
2 TRY xERiSCAPiNg The word xeriscaping comes from the Greek word xeros for dry and scape meaning a view or scene Xeriscaping produces a garden where plants can survive during dry periods without water or fertilizers
Local garden centres can advise on xeriscaping - the key is to choose dry-loving plants and encourage deep root systems Decorative rocks boulders permeable pavers sculptures or ornaments can be incorporated to achieve the look you want
3 WHETHER YOUrsquoRE iNDOORS OR OUT PRACTiSE THE 3Rs OF WiSE WATER USE
bull Reduce ndash Become aware of the amount of water yoursquore using and look for ways to use less
bull Retrofit ndash replace water-guzzling toilets and appliances with more water-efficient models or retrofit existing appliances with water-saving devices
bull Repair ndash Stop the leaks In one year a leak of just OnE drip per second wastes 10000 litres (2167 gallons) of water ndash enough water to fill more than 60 bathtubs
12
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T13
corrosion control program for lead
Studies have shown chronic exposure to lead even at low levels can have health impacts Of particular concern are the neurodevelopmental effects impacting learning and memor y on developing fetuses and young children
Lead in drinking water can originate from older internal pipes and lead ser vice lines or from the solder used to connect the pipes or fixtures Older homes built prior to 1950 are more likely to have lead pipes and ser vice lines
In 2007 the Ministr y of the Environment and Climate Change (MOECC) initiated the Lead Action Plan to address concerns of lead in drinking water This plan required municipalities within the province of Ontario to test for elevated levels of lead in their drinking water through the Community Lead Sampling Program in accordance with Schedule 151 of the Ontario regulation 17003 under the Safe Drinking Water Act (SDWA 2002) Under this regulation communities with greater than 10 of lead sample results that exceed the provincial standard of 10 parts per billion (ppb) are required to develop and implement an approved Corrosion Control Plan
The Cit y of Thunder Bay has approximately 8000 lead plumbing ser vices throughout the community and has taken part in the lead sampling program since 2007 The results from this sampling have indicated that approximately 25 of the results are above the 10ppb provincial limit These results contributed to the development of the Cityrsquos Corrosion Control Plan that was approved in 2010 by the MOECC The primary focus of the Plan was on lead service replacement and education with the addition of sodium hydroxide a pH adjusting chemical to be used in the last phase of the Plan to control lead corrosion
In 2014 approved revisions were made to the City of Thunder Bay Corrosion Control Plan The revised approval included provision for a 2 year pilot study to measure the effectiveness of corrosion control through chemical addition focusing on the impact the chemical has on the disinfection properties of the water In order to reduce the lead levels within private plumbing through chemical addition it has been determined an increase in pH from the average raw source water of 787 to between 90-96 is required The Water Authority wants to ensure an increase in pH to this range does not reduce the effectiveness of sodium hypochlorite used for disinfection For this reason the addition of sodium hydroxide for the purpose of corrosion control will be initially controlled and closely monitored in one pressure zone The Hodder Pressure Zone of Current river was designated as the pilot study area due to its small size and close proximity to the Bare Point Water Treatment Plant enabling 24 hour monitoring by licensed operators This specific area also contains homes with a combination of lead and copper private
HOD
DER
AVE
LESL
IE A
VE
ARUNDEL ST
STRA
THC
ON
A A
VE
1-17 HWY
R TA ST
HODD A
UC B
ASS
GRE
NV
LLE
AVE
MAR ON ST
DEW
E AV
E
ERLE ST
SH ARD DR
BLACK BAY RD
N
D
MERRI L ST
MORSE ST
DACRE ST
ADAMS ST
LIL IAN ST
ELL OTT ST
CUYLER ST
CEN
ENNI
LP
RKRD
ROB ERTA ST
HALLAM ST
MONTCLAIR ST
CURR
ENT
AVE
HN
ER B EX
RE
RONA ST
ADELA DE ST
CUB
RLAND SN
SURREY ST
GBSON
AE
COPE
NHAG
EN R
D
CONYERS ST
ALGOA S
N
COWAN ST
TALBOT ST
AUDR
EY S
T
G
S
TERRAC
E CRES
ACDOUGAL
S
PA RKWOOD ST
ADM RAL CT
BLAC
K B
AY
CRES
COURS
N
SHERAN
SRD
GRE
NV
LLE
A VE
MORSE ST
ON
B D
GRE
NVI
LLE
AVE
DEW
E AV
E
CUYLER ST
CURR
NT
E
middot
1 15000
Legend PRESSURE ZONES 1AHT 1N 1S 2A 2N 2S 3N NB
AREA OF PILOT STUDY IN
HODDER ZONE
Pressure Zone 1AHT
Pressure Zone 1N
RE
SP
ON
SIB
ILIT
Y
14
If your home has a lead service line replacing the entire service pipe is the best way to ensure no lead is getting into your water
MUNICIPAL WATERMAIN
CIT
Y Public
HO
MEO
WN
ER
Private
PROPERTY LINE
S E RV I C E P I PE
W AT E R M E TE R
ser vices and there are also no industrial users located within the zone making it an ideal location for the study Invitations to participate in the study along with additional information about lead in drinking water and corrosion control were mailed out directly to all residents within the study zone Two public information sessions were held in the Current river area to provide residents with detailed information on corrosion control and the pilot study
During the first year of the study (2015) prior to the chemical being added baseline data was collected from 45 volunteered homes in the study area During the second year of the study (2016) once the chemical is injected data will be collected from those same locations Early in 2016 sodium hydroxide will be
injected at the Hodder Pumping Station targeting the Hodder Pressure Zone (pilot study area) The expanded water quality monitoring program for the duration of the study includes sampling and testing for lead pH chlorine residual alkalinity temperature iron sodium turbidity colour trihalomethane and microbiological parameters All data collected from the study will be reviewed analysed and discussed with the MOECC Pending the results of the pilot study and consultation with the MOECC the City of Thunder Bay will commence with city wide chemical addition for the purpose of pH adjustment for corrosion control in 2017 The City of Thunder Bay will continue to inform the public on lead in drinking water corrosion control and pH adjustment throughout 2016
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
lead frequently asked questions
How does lead get into drinking water The raw water from Lake Superior and water supplied from the water distribution system have little or no lead present However lead is occasionally found in the water ser vice pipes and the plumbing in homes and can dissolve into the water supply from these sources Lead can enter tap water through corrosion of plumbing materials like lead solder fixtures or lead pipes Chrome or brass plated faucets and fixtures can also leach lead into water
How do I determine if I have lead pipes in my home Lead piping was used in older homes usually built before 1952 Lead pipe is easy to bend dullish grey in colour and leaves a silver mark when scratched on another surface
What should I do if I live in a house with a lead service pipe or plumbing When water sits in the lead ser vice pipe for long periods of time it absorbs more lead than when running Water that has stood in the tap for more than six hours should not be used for consumption Before using water for drinking or cooking let the water run from the cold water tap for up to five minutes To avoid wasting water take a shower or run a washing machine or dishwasher to clear the pipes instead of just letting it run Once you have let the water run fill pitchers kettles or pots for drinking or for food preparation during the day
Who can I call to arrange to have my water tested If you are concerned about lead levels in your water contact the City of Thunder Bay Environment Division at 684-3568 to arrange to have your water tested for lead levels
Does lead in drinking water pose a health risk Lead is a common metal found in the environment in air soil household dust food certain types of pottery and water Lead can pose a significant risk to your health if too much enters your body The greatest risk is to young children and pregnant women Lead exposure is a world-wide health problem If you have or suspect you have a lead water service alternate sources of drinking water should be considered for young children and pregnant women
The City of Thunder Bay strives to reduce overall lead ser vice connections and fixtures provide ongoing watermain flushing and cleaning and increase public awareness about water quality The watermain replacement program renews the piped water infrastructure When watermains are replaced the service connections are also replaced to the property line Prior to a scheduled watermain replacement the City will contact each affected homeowner in advance to discuss the option of replacing their lead service line The City has the watermain replaced under a capital contract and the work is performed by a private contractor During the watermain replacement all of the individual lead service lines are replaced to the property lines If the homeowner chooses to have their portion of the private lead service line replaced from the property line to the water meter that homeowner must arrange with the private contractor on-site to do the work at the homeownerrsquos expense A plumbing permit must be obtained and a plumber must complete the final connection to the water meter If the watermain on a street is not scheduled for renewal homeowners can still ask to have their lead service lines replaced The City will fund and complete all work from watermain to property line providing the homeowner has replaced the private portion of the lead line from the property line to the water meter The homeowner must obtain the required plumbing permit hire a plumber for the final connection and have all final inspections done The homeowner must submit a Priority Lead Water Service replacement Form along with documentation of service replacement and send it to the The City of Thunder Bay Engineering Division Final restoration of private property is done by the homeowner the City will restore City property The City will respond to the priority lead water private service replacement requests on a first-come first served basis with priority given to homes deemed to have elevated or high levels of lead in their drinking water after testing For information on lead service line replacement call the City at 684-3568 or visit The City of Thunder Bay website at thunderbaycaleadpipes
What is the City doing
15
source w ater protec tion
16
For the Lakehead Source Protection Area the Source Protection Plan sets out policies to protect sources of municipal drinking water It determines how drinking water threats will be reduced eliminated or monitored who is responsible for taking action timelines and how progress will be measured
The Plan specifically applies to municipal residential drinking water sources (Wellhead Protection Areas and Intake Protection Zones) no threats have been listed in the Assessment report for highly vulnerable aquifers (HVAs) or significant groundwater recharge areas (SgrAs) within the Lakehead Source Protection Area therefore no policies have been developed in these areas
Section 22 of the Ontario Regulation 28707 lists these Source Protection Plan objectives
1 To protect existing and future drinking water sources in the Lakehead Source Protection Area
2 To ensure that in all areas where a significant drinking water threat could exist that a) If the activity is occurring at the time the Source Protection Plan takes effect the activity ceases to be a significant drinking water threat and b) The activity never becomes a significant drinking water threat
The Lakehead Source Protection Plan released in 2013 by the Lakehead Source Protection Committee is available at w w wsourceprotectionnet
Lakehead Source Protection Plan
Approved Source Protection Plan - January 16 2013
Prepared by he Lakehead
Source Protection Committee
Under the Clean Water Act 2006
(On ario Regulation 28707)
Made poss ble hrough funding upport from the Government of Ontario
Prot ecting Our Water keep it Superior Although we live on the doorstep of Lake Superior we must use the resource wisely Less than one per cent of the total water on the planet is available to us as fresh water Only a portion of that is renewable fresh water If all the earthrsquos water were stored in a 5-litre container available fresh water would not quite fill a teaspoon The World resources Institute defines renewable fresh water as ldquosalt-free water that is fully replaced in any given year through rain and snow that falls on continents and islands and flows through rivers and streams to the seardquo Canada contains 64 percent of the worldrsquos annual renewable fresh water
bull Avoid fertilizers and pesticides which pollute ground water
bull When washing vehicles go to a commercial car wash that filters and recycles water Itrsquos the safe way to keep oil sediment and other pollutants from going down the drain and harming lakes creeks rivers or ground water
bull Use environmentally safe biodegradable detergents and personal care products (shampoos hair dyes lotions) without added chemicals
bull Invest in water and energy-efficient appliances such as dishwashers and washing machines
bull Reduce your use of motors on water bodies ndash use a paddle or a sail and enjoy the sounds of nature
bull Dispose of household hazardous waste properly Please do not put the following down the drain bull Paint bull Oils or grease bull Chemicals or cleaning products bull Pharmaceuticals - return unused
pharmaceuticals to your pharmacy
For more information on protecting our water or on proper disposal of hazardous waste call our Dispatcher at 625-2195
We all have a stake in protecting our water
Objectives and Scope of the Source Protection Plan
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
wise water use
2015 Marks 20th Anniversary of EcoSuperior and City of Thunder Bay Wise Water Use In 1995 a newly launched non-profit called Thunder Bay 2002 Clean amp green par tnered with the City of Thunder Bay on a mission to encourage area residents to adopt a greener lifestyle
Twenty years later the City of Thunder Bay continues to fund EcoSuperiorrsquos Water Wise Programs which focus on water conser vation water protection and promotion of our Superior tap water Below are some of the many programs that have been funded by the City of Thunder Bay and delivered by EcoSuperior over the past 20 years
1 Water saver Visits ndash residential visits to help homeowners make changes to increase water conservation in the home (1996-2011)
2 Toilet Rebate Program ndash Water bill rebate offered to residents who replace existing toilets with low flow toilets (1995-2013) Since 2010 more than 2000 rebates were issued for low flow toilets
3 Washing Machine Rebates ndash rebate to residents who replace their washing machine with a water-efficient model (2005)
4 Water Wise Gardens Xeriscaping - Using native or water-efficient plants and grasses that flourish under local conditions has many advantages such as greater resistance to drought insect infestation and disease and it reduces the need for pesticides and fertilizers
6 school Presentations ndash Educating students about water conser vation water protection Lake Superior and our municipal water system Since 1998 EcoSuperior has delivered Water Wise presentations to over 10500 students
7 Rain barrel sales ndash Capture run-off in a rain barrel and use it for all your outdoor watering needs to conser ve water and manage stormwater Since 1997 EcoSuperior has sold more than 9200 rain barrels
8 back to the Tap - This program uses advertising contests and giveaways to promote Thunder Bayrsquos tap water because ever y drop is Superior
9 The Water bar ndash Built by the Cityrsquos Water Authority the Water Bar is transportable and can be used at events to provide drinking water for event-goers
carr ying refillable water bottles EcoSuperior schedules and staffs the Water Bar Since 2011 the Water Bar has supplied Bare Point water on tap at 110 events
10 Pet Waste Digester Workshops - Dog waste is loaded with nitrogen and bacteria that can pooshylute our beautiful Lake Superior ever y time it rains Bur y or compost pet waste beneath ground level to completely break down the waste and protect our water ways
11 Canada Water Week ndash Thunder Bay has been celebrating this national event since 2013 to help raise the profile and understanding of water in Canada
12 Drainage Rebate Program - Homeowners can take advantage of rebates offered by the City of Thunder Bay for installing flood prevention measures such as sump pumps and sewer backup prevention valves Since 2013 481 homes have received a drainage rebate totalling $608343
13 Keep it superior storm Drain education ndash This program helps educate the public about the impacts of pollution entering urban storm drains In our community most of the water entering storm drains goes directly into local rivers streams and lakes untreated
14 Rain Garden Rebates - rain gardens absorb rainwater which helps to recharge our groundwater protect neighbourhoods from flooding and drainage problems keep our streams clean by reducing the amount of pollution that enters storm drains and provide habitat for birds butterflies and insects
15 stormwater Management ndash Fact sheet that explains why rainwater should be absorbed into the soil whenever possible instead of flowing into storm sewers that empty into our local water ways
WHAT GOES IN HERE
ENDS UP HERE
16 organic lawn Care factsheet ndash Learn about lawn care for a healthy lake and how to have a healthy lawn which is less likely to have pest problems
17
EarthCare
Environment Divisionrsquos Commitment to EarthCare Thunder Bay City Council has adopted the EarthCare Sustainability Plan 2014-2020 This plan which replaces the Community Environmental Action Plan (CEAP) guides the City and the community in reducing greenhouse gas emissions and supports the creation of a more sustainable and climate-resilient community One of the water goals of the plan is to improve the management of water wastewater and stormwater based on best practices This goal focuses on the need to develop a comprehensive water wastewater and stormwater master plan and the need to develop watershed restoration plans something the Environment Division and EarthCare have actively spearheaded or have been involved with in 2015 To view the plan visit thunderbayca earthcare
Brad Doff Sustainability Coordinator
EarthCare Water Working group To find out more about the Ear thCare Water Working group contact Brad Doff Sustainability Coordinator at 625-2411
Members Aaron Ward Project Engineer City of Thunder Bay Bonnie Low Engineering Clerk City of Thunder Bay
Brad Doff Sustainabilit y Coordinator City of Thunder Bay Carl goodwin Process Engineer City of Thunder Bay
Curniss Mcgoldrick Ear thCare City of Thunder Bay Dave Dutchak Project Manager City of Thunder Bay Frank Edgson Nor thshore Steelhead A ssociation
gail Willis Working Group Chair Senior Technologist City of Thunder Bay Jamie Saunders EcoSuperior
Janice Horgos Council of Canadians Thunder Bay Jim Bailey Remedial Action Plan Coordinator
Jim Vukmanich Chief Chemist Cit y of Thunder Bay Kristin Maenpaa Blue Heron Environmental
Lee Amelia Parks and Open Spaces City of Thunder Bay Lucie Lavoie EcoSuperior
Mairu Zhen Ontario First Nations Technical Services Corporation Michelle McChristie Great Lakes Advisor Ministr y of Environment
and Climate Change Rob Stewart Lakehead University
Sandra Stiles Ear thCare Advisor y Committee Sarah Kerton Sustainability Coordinator Cit y of Thunder Bay
Shelley Vescio City Forester City of Thunder Bay Tammy Cook Lakehead Regional Conser vation Authority
Werner Schwar Coordinator ndash Parks Planning City of Thunder Bay Zeke McLeod Lakehead Universit y
18
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
frequently asked questions
How do we know our drinking water is safe The Ministry of the Environment and Climate Change sets stringent monitoring requirements for drinking water Water quality is monitored 24 hours a day seven days a week Customers can have confidence that their water treatment plant has highly effective water treatment and quality assurance processes in place to remove bacteria and other harmful substances from the water
is there anything homeowners can do about lead in drinking water Lead concentrations in drinking water can be minimized by not drinking the ldquofirst drawrdquo of water in the morning This is water that has been sitting in the plumbing lines overnight and has the highest levels of leached metals such as copper zinc and lead A good practice is to run the water until it feels very cold before drinking Flushing the toilet or taking a shower can also use up this ldquofirst drawrdquo of water For more information on lead in drinking water please visit thunderbayca leadpipes
What is a Water Fill Station Water fill stations are locations where residents may purchase City water There are two self serve residential water fill stations that are open 24 hours a day seven days a week A ldquoSmart Cardrdquo or access card must be purchased in advance The stations are located at the corner of Hwy 61 and Mount Forest Boulevard and on Valley Street at Hutton Park Drive For more information on the stations or where to obtain a ldquoSmart Cardrdquo please contact 625-2195
Does the Backflow Prevention Program apply to residential homeowners The Water Works By-Law does not require single-family dwellings to install backflow prevention devices unless the Water Authority determines that the property is a high risk However homeowners can take steps to protect the drinking water system
Indirect cross-connections such as a hose with one end immersed in a swimming pool laundry sink fish tank bucket etc can result in contaminated water being pulled back into the drinking water system Wherever possible install backflow prevention devices on outside
water taps boilers and sprinkler systems to protect the quality of the public drinking water supply and the quality of the water in your home
What is a remote meter reading device remote reading devices can be installed for a water meter which will allow the meter to be read from outside your home These devices provide accurate water consumption readings without requiring the homeowner to be home or the need for a homeowner to call in quarterly meter readings Upon request these devices can be installed at the cost of the homeowner For further information on installing a remote device please contact the Environment Division at 474-4817
What can homeowners do to reduce the risk of frozen water services bull If water piping is located within cupboards next to exterior walls keep cupboard doors open to allow warmer air to circulate around pipes
bull Do not set furnace lower than 55˚F at night or when the house is vacant
bull Close and drain pipes leading to outside faucets
bull Wrap foam pipe insulation around pipes most susceptible to freezing (for example pipes near outside walls in crawl spaces or in attics)
bull Seal air leaks in homes and garages
bull If you will be away for a long period of time close off your main ser vice valve in your basement and open all taps to allow pipes to drain and have someone check your home regularly
Does the City of Thunder Bay provide sampling and testing of well water if not where can i have my well water tested no the City of Thunder Bay does not perform water quality tests for private wells This ser vice is provided free of charge from the Thunder Bay District Health Unit For more information contact the District Health Unit at 807-625-5900 or visit their website at w w wtbdhucom
19
contact us
20
Our water quality specialists are available to respond to customer inquiries and
concerns We offer services and programs to ensure our water customers can
contact us at any time of the day or night It is our job to investigate and resolve
problems quickly and efficiently
We believe inhellip QUALITY SERVICES FROM QUALITY PEOPLE
EarthCare Thunder Bay 62 5 -2 411
Water Conservation Programs delivered by EcoSuperior 624-214 0
Contact Us Water Quality Concerns Information Water Trouble reporting
625 -2195 (2 4 hour s)
Lead Testing Program 684-3568
Backflow Prevention Program 625 -2574
Water Billing and Arrears 625 -2 25 5
Water Meter reading Phone In 625 -316 0 (2 4 hour s)
Water Treatment Plant Tours 684-3567
w w wthunderbayca
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
TrEATED WATEr TO DISTrIBUTIOn 2015
s U M M a R Y R e P o R T
MONTH Total for Month (Million Litres)
Peak Flow MLD
Minimum Flow MLD
Avg Daily MLD
Operational Capacity ()
Januar y 1215 6240 3171 4050 357
Februar y 1134 6427 3177 4051 357
March 1261 6482 3194 4205 370
April 1256 6502 3184 4188 369
May 1073 6341 3066 3974 350
June 125 4 6593 3038 4180 368
July 1350 6642 2833 4355 384
August 1292 6540 3092 4168 367
September 1294 6630 3123 4 312 380
October 1197 6343 2864 3861 340
November 1202 6344 3318 4008 353
December 1129 5649 2983 3642 321
Total Volume 14658 Average 4083 360
Flow results in MLD (million litres per day) maximum capacity 113 MLD
21
Drinking-Water Systems Regulation O Reg 17003
ANNUAL REPORT 2015
Drinking-Water System Number Drinking-Water System Name
Drinking-Water System Owner Drinking-Water System Category Period being reported
220000273 Bare Point Water Treatment Plant and Distribution Subsystem City of Thunder Bay Large Municipal Residential January 1 ndash December 31 2015
Complete if your Category is Large Municipal Residential or Small Municipal Residential
Does your Drinking-Water System serve more than 10000 people Yes [X] No [ ]
Is your annual report available to the public at no charge on a web site on the Internet Yes [X] No [ ] Location of annual report hard copies Bare Point Water Treatment Plant Branches of the Thunder Bay District Library Environment Division Office ndash Victoriaville City Hall Front St Service Yard
Location where Summary Report required under O Reg 17003 Schedule 22 will be available for inspection Bare Point Water Treatment Plant Environment Division Office ndash Victoriaville
Complete for all other Categories
Number of Designated Facilities served
Did you provide a copy of your annual report to all Designated Facilities you serve Yes [ ] No [ ]
Number of Interested Authorities you report to
Did you provide a copy of your annual report to all Interested Authorities you report to for each Designated Facility Yes [ ] No [ ]
Note For the following tables below additional rows or columns may be added or an appendix may be attached to the report
List all Drinking-Water Systems (if any) which receive all of their drinking water from your system Drinking Water System Name Drinking Water System Number King Georges Park Distribution System 260070265 Terra Vista Distribution System 260094380
Did you provide a copy of your annual report to all Drinking-Water System owners that are connected to you and to whom you provide all of its drinking water
Yes [X] No [ ]
Drinking Water Systems Regulations Page 1 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Indicate how you notified system users that your annual report is available and is free of charge
[x] Public accessnotice via the web [x] Public accessnotice via Government Office [x] Public accessnotice via a newspaper [x] Public accessnotice via Public Request [x] Public accessnotice via a Public Library [x] Public accessnotice via other method City Insert ldquoMy TBayrdquo
Describe your Drinking-Water System The Bare Point WTP treats an average of 4083ML of Lake Superior water daily using ultrafiltration The water is disinfected using sodium hypochlorite and distributed to The City of Thunder Bay
List all water treatment chemicals used over this reporting period Sodium Hypochlorite
Were any significant expenses incurred to [x] Install required equipment [x] Repair required equipment [x] Replace required equipment
Please provide a brief description and a breakdown of monetary expenses incurred
In 2015 The City of Thunder Bay Environment Division Bare Point Water Treatment Plant expensed approximately $325000 towards annual equipment maintenance new installations and emergency breakdowns 2015 Capital project money expensed for the Bare Point Water Treatment Plant totaled approximately 16 Million dollars including the replacement of 1140 filter modules in the filtration units at a cost of an estimated 12 Million dollars Other notable Capital projects included $130000 towards the Corrosion Control Project along with electrical and instrumentation upgrades
The City of Thunder Bay Distribution Subsystem spent approximately 579 Million dollars on water infrastructure rehabilitation and replacement projects These projects consisted of replacing five watermains including the replacement of a section of twin 24rdquo trunk mains that distribute the water leaving the Bare Point Water Treatment Plant Additional maintenance projects included the non-invasive cost effective method of cleaning and cement mortar lining old watermains on thirteen streets $125000 was expensed under the Kerr Hydrant Replacement Program along with $100000 under the lead service replacement program Expenses for the continual improvement of water quality included watermain looping costing approximately $60000 and the installation of a blow off costing $100000 An additional $55000 was spent on watermain network expansions to address new service areas
Drinking Water Systems Regulations Page 2 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Provide details on the notices submitted in accordance with subsection 18(1) of the Safe Drinking-Water Act or section 16-4 of Schedule 16 of OReg17003 and reported to Spills Action Centre
Incident Date Parameter Result Unit of
Measure Corrective Action Corrective Action Date
Feb 19 2015 Chlorine 003 mgL Flush amp re-sample Feb 19 2015 Mar 23 2015 Lead 105 ugL Flush amp re-sample Mar 23 2015 May 02 2015 Total Coliform Present pa100ml Flush amp re-sample May 05 2015 June 24 2015 Total Coliform Present pa100ml Flush amp re-sample June 26 2015 June 26 2015 Total Coliform Present pa100ml Flush amp re-sample June 29 2015 June 27 2015 Total Coliform 3 MPN100ml Precautionary BWA
issued flush sanitize amp re-sample
June 29 2015
July 25 2015 Total Coliform Present pa100ml Flush amp re-sample July 28 2015 Aug 27 2015 Total Coliform Present pa100ml Flush amp re-sample Aug 30 2015 Sept 01 2015 Chlorine 003 mgL Flush re-sample amp bacti
sample Sep 8 2015
Nov 10 2015 Chlorine 001 mgL Flush amp re-sample Nov 10 2015 Nov 10 2015 Chlorine 002 MgL Flush amp re-sample Nov 10 2015
Microbiological testing done under the Schedule 10 11 or 12 of Regulation 17003 during this reporting period
Number of
Samples
Range of EColi Or Fecal Results
(min )-(max )
Range of Total Coliform Results
(min )-(max )
Number of HPC Samples
Range of HPC Results
(min )-(max )
Raw 52 lt10 ndash 10 lt10 - 19 NA NA Treated 52 Absent Absent 52 0 - 1 Distribution 1631 Absent Present 500 0-820
Operational testing done under Schedule 7 8 or 9 of Regulation 17003 during the period covered by this Annual Report
Number of Grab
Samples
Range of Results (min )-(max ) Unit of Measure
Turbidity 8760 0048-007 NTU Chlorine 8760 132-157 mgL Fluoride (If the DWS provides fluoridation)
NA NA NA
NOTE For continuous monitors use 8760 as the number of samples
Drinking Water Systems Regulations Page 3 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Summary of additional testing and sampling carried out in accordance with the requirement of an approval order or other legal instrument
Date of legal instrument issued Parameter Date Sampled Result Unit of Measure
MDWL 024-101 July 27 2015
Chloramines Nov 17 2015 0096 mgL
MDWL 024-101 July 27 2015
Benzo(a)pyrene Jan 14 2015 lt0010 ugL
MDWL 024-101 July 27 2015
Cyanide Jan 14 2015 lt00020 mgL
Summary of Inorganic parameters tested during this reporting period or the most recent sample results
Parameter Sample Date Result Value Unit of Measure Exceedance Antimony January 14 2015 lt060 ugL no Arsenic January 14 2015 lt10 ugL no Barium January 14 2015 lt10 ugL no Boron January 14 2015 lt50 ugL no Cadmium January 14 2015 lt010 ugL no Chromium January 14 2015 lt10 ugL no Lead See Schedule 151
information Mercury January 14 2015 lt010 ugL no Selenium January 14 2015 lt10 ugL no Sodium Jan Apr June Oct 2015
Avg 320 mgL no
Uranium January 14 2015 lt20 ugL no Fluoride January 14 2015 lt0024 mgL no Nitrite October 13 2015 lt0010 mgL no Nitrate October 13 2015 0331 mgL no
only for drinking water systems testing under Schedule 152 this includes large municipal non-residential systems small municipal non-residential systems non-municipal seasonal residential systems large non-municipal non-residential systems and small non-municipal non-residential systems
Summary of lead testing under Schedule 151 during this reporting period (applicable to the following drinking water systems large municipal residential systems small municipal residential systems and non-municipal year-round residential systems)
Location Type Number of Range of Lead Results Unit of Number of
Drinking Water Systems Regulations Page 4 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Samples (min) ndash (max ) Measure Exceedances Plumbing 334 lt10 ndash 502 ugL 58 Distribution 43 lt10-105 ugL 1
Summary of Organic parameters sampled during this reporting period or the most recent sample results
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Alachlor Jan 14 2015 lt010 ugL no Aldicarb Jan 14 2015 lt10 ugL no Aldrin + Dieldrin Jan 14 2015 lt0040 ugL no Atrazine + N-dealkylated metobolites Jan 14 2015 lt020 ugL no Azinphos-methyl Jan 14 2015 lt010 ugL no Bendiocarb Jan 14 2015 lt020 ugL no Benzene Jan 14 2015 lt050 ugL no Benzo(a)pyrene Jan 14 2015 lt0010 ugL no Bromoxynil Jan 14 2015 lt020 ugL no Carbaryl Jan 14 2015 lt020 ugL no Carbofuran Jan 14 2015 lt020 ugL no Carbon Tetrachloride Jan 14 2015 lt050 ugL no Chlordane (Total) Jan 14 2015 lt030 ugL no Chlorpyrifos Jan 14 2015 lt010 ugL no Cyanazine Jan 14 2015 lt010 ugL no Diazinon Jan 14 2015 lt010 ugL no Dicamba Jan 14 2015 lt020 ugL no 12-Dichlorobenzene Jan 14 2015 lt050 ugL no 14-Dichlorobenzene Jan 14 2015 lt050 ugL no Dichlorodiphenyltrichloroethane (DDT) + metabolites
Jan 14 2015 lt040 ugL no
12-Dichloroethane Jan 14 2015 lt050 ugL no 11-Dichloroethylene (vinylidene chloride)
Jan 14 2015 lt050 ugL no
Dichloromethane Jan 14 2015 lt50 ugL no 2-4 Dichlorophenol Jan 14 2015 lt030 ugL no 24-Dichlorophenoxy acetic acid (24-D) Jan 14 2015 lt020 ugL no Diclofop-methyl Jan 14 2015 lt020 ugL no Dimethoate Jan 14 2015 lt010 ugL no Dinoseb Jan 14 2015 lt020 ugL no Diquat Jan 14 2015 lt10 ugL no Diuron Jan 14 2015 lt10 ugL no Glyphosate Jan 14 2015 lt50 ugL no Heptachlor + Heptachlor Epoxide Jan 14 2015 lt020 ugL no
Drinking Water Systems Regulations Page 5 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Lindane (Total) Jan 14 2015 lt010 ugL no Malathion Jan 14 2015 lt010 ugL no Methoxychlor Jan 14 2015 lt010 ugL no Metolachlor Jan 14 2015 lt010 ugL no Metribuzin Jan 14 2015 lt010 ugL no Monochlorobenzene Jan 14 2015 lt050 ugL no Paraquat Jan 14 2015 lt10 ugL no Parathion Jan 14 2015 lt010 ugL no Pentachlorophenol Jan 14 2015 lt050 ugL no Phorate Jan 14 2015 lt010 ugL no Picloram Jan 14 2015 lt020 ugL no Polychlorinated Biphenyls(PCB) Jan 14 2015 lt0035 ugL no Prometryne Jan 14 2015 lt010 ugL no Simazine Jan 14 2015 lt010 ugL no THM (NOTE show latest annual average)
Jan Apr June Oct 2015
3245 ugL no
Temephos Jan 14 2015 lt010 ugL no Terbufos Jan 14 2015 lt020 ugL no Tetrachloroethylene Jan 14 2015 lt050 ugL no 2346-Tetrachlorophenol Jan 14 2015 lt050 ugL no Triallate Jan 14 2015 lt010 ugL no Trichloroethylene Jan 14 2015 lt050 ugL no 246-Trichlorophenol Jan 14 2015 lt050 ugL no 245-Trichlorophenoxy acetic acid (245-T) Jan 14 2015 lt020 ugL no Trifluralin Jan 14 2015 lt010 ugL no Vinyl Chloride Jan 14 2015 lt020 ugL no
List any Inorganic or Organic parameter(s) that exceeded half the standard prescribed in Schedule 2 of Ontario Drinking Water Quality Standards
Parameter Result Value Unit of Measure Date of Sample
Drinking Water Systems Regulations Page 6 of 6 (PIBS 4435e01) December 2011
When we heal the earth we heal ourselves ~David Orr
The activist is not the man who says the river is dirty The activist is the man who cleans up the river
~Ross Perot
We never know the worth of water till the well is dry ~Thomas Fuller ndash1732
Pure water is the worldrsquos first and foremost medicine ~Slovakian Proverb
No one can see their reflection in running water It is only in still water that we can see
~Taoist proverb
My connection to the earth is reinforced through the rhythm of the waves ~Mike Dolan
In one drop of water are found all the secrets of the oceans ~Kahlil Gibran
The people are like water and the ruler a boat Water can support a boat or overturn it ~William Shakespeare
A man of wisdom delights in water ~Confucius
Water ndash conserve and protect it ndash create a ripple effect ~City of Thunder Bay
this document is printed on acid-free
archival SMART paper made from 30
post consumer waste
TB2176(2016)
- City of Thunder Bay 2015 Annual Report - Drinking Water Quality - Front Cover
- Table of Contents
- Message from the Director - Michelle Warywoda
- Who We Are
- How Your Water Is Treated
- How Your Water Is Delivered
- Water Quality Highlights 2015
- Operator Certification and Training
- Our Commitment to Continual Improvement
- Corrosion Control Program for Lead
- Lead - Frequently Asked Questions
- Source Water Protection
- Wise Water Use
- EarthCare
- Drinking Water - Frequently Asked Questions
- Contact Us
- Treated Water Distribution 2015 Summary Report
- Ontario Drinking Water Systems Regulation O Reg 17003 Annual Report 2015 for Bare Point Water Treatment Plant and Distribution Subsystem
- Back Cover
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
61 HWY
OLI VER RD
DAWSON RD
11-17 HWY
JOHN ST R D
MA
PLEW
AR
D RD
AR TH UR S T W
CITY RD
GOVERN M ENT R D
ROSSLYN R D
THUNDER B
AY EXPRESSWAY
BROADWAY AVE
MOU NTA IN R D
HAZELW
OO
D D
R
BA LM
ORA
L ST
GO
LF L
N K
S R
D
JOHN ST
DOG
LA KE
R D
CH PPEWA RD
OD
DER
AVE
JAM
ES
ST S
COPE
NHA
GEN
RD
MEM
ORAL
E
ALGOMA ST N
ARUNDEL ST
AR TH UR S T E
JAMES ST N
WAL SH ST E
CENTRAL AVE
PAQ UET TE RD
MA IN ST
20TH
SI D
E R
D
EDW
A R
D S
T S
25TH
S D
E R
D
NEEB
N G
AVE
HARBOUR EXPRESS WAY
WI LL IA M ST
V C TOR IA AVE E
WAL SH ST W
ISL A
N D
DR
VIC
KER
S S
T N
STRATHCONA AVE
AN NORMAN ST
VALLEY ST SY
NDC
ATE
AVE
S
HIG
H ST
S
MON TR EA L S T
BEVER LY ST
STRAND AVE
JUNOT AVE S
FR AN CI S S T E
TW IN
C T
Y C
R O
SSRO
A D
GORE ST W
RIVERDALE RD
PION EER D R
ISABEL T
MA
PLE
WA
R D
RD
11-17 HWY
25TH
SI D
E R
D
how your water is delivered
BA R E PO I NT WAT ER T R EAT M E N T PL A N T
HI LL
DA
LE R
D
SHU
NI A
H S
T
Ho d d e r Z o n e plusmndegshy
gt shy
shygt gt
plusmndegshy
plusmndeg
plusmndeg
gt
plusmndegshy
Z O N E 3 N Z O N E 2 A
Z O N E 2 N
Z O N E 1 N
LAKE SUPERIOR
gt
Z O N E 2 S Z O N E 1 S
gt
Ne e b i n g Z o n e
gt
Find your pressure zone and read on page eight how water is delivered to your area
7
From the plant to your tap
Thunder Bayrsquos water distribution system is divided into eight pressure zones (see map opposite page) High lift pumps move the treated water from the plant into the distribution system The water storage facilities and pumping stations regulate water pressure within the distribution system
Water can be redirected through the distribution system when needed The system is made up of the following components
Standpipe ndash Above-ground water storage facility providing pressure by water column height
Reservoir ndash Large volume in-ground water storage facility
Pumping Station ndash Pumps water from one zone into another zone and can be used to increase water pressure to an area
Water Pressure Zone ndash Areas where a minimum and maximum water pressure can be expected in water distribution system
Zone 1n The reservoirs at the Bare Point Water Treatment Plant store water for this zone and pump it into this area as needed The Duke Street reservoir also provides water storage for this zone
Hodder Zone The Hodder Standpipe stores water for this zone Water is pumped from the Bare Point Water Treatment Plant to the Hodder Pumping Station This station supplies water to the Standpipe as needed
Zone 2A The Duke Street reservoir stores water for this zone It was added to increase and maintain water pressure for this area
Zone 2n The McIntyre reservoir stores water for this zone Water is pumped from the Bare Point Water Treatment Plant through the Chamberlain Pumping Station to this zone In 2015 approximately 100 homes and businesses in the Oliver Road at Thunder Bay Expressway area were converted from pressure zone 1n to pressure zone 2n resulting in increased water pressure for the affected properties
Zone 3n The Hazelwood Standpipe stores water for this zone Water is pumped from the Bare Point Water Treatment Plant through the Chamberlain Pumping Station to the McIntyre reservoir The McIntyre Pumping Station supplies water to the Hazelwood Standpipe
Zone 1S The rockcliff reservoir stores water for this zone Water is pumped from the Bare Point Water Treatment Plant through the Vickers and James Street Pumping Stations filling the rockcliff reservoir and supplying water to the area
Zone 2S Water is pumped from the Broadway Avenue Pumping Station to this zone Water is drawn from the Zone 1S water distribution system which includes the rockcliff reservoir
neebing Zone Water is drawn into this zone from the Zone 2S distribution system The neebing Booster Pumping Station increases water pressure for this zone
8
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
w ater qualit y highlight s 2 015
operational Parameters
Units Range of Results
Drinking Water Quality
standard objective
frequency of Tests
What Does this Measure
Alkalinity - Total as CaCO3
mgL 15 - 40 30 - 500 Monthly The capability of water to neutralize acid
Dissolved Organic Carbon mgL 0 3 6 - 2 1 5 Quar terly
residual organic matter after travelling through the membrane filters
Free chlorine residual mgL 1 2 9 shy 1 5 4 gt005 77 per week The amount of chlorine
remaining in finished water
Hardness - CaCO3
mgL 30 - 60 80 - 100 Monthly The capacity of water to react with soap
Nitrate-N mgL 0 1 - 0 412 10 Quar terly Health related parameter
Nitrite-N mgL lt0 0 2 1 Quar terly Health related parameter
Odour n a Ok Inoffensive 42 per week Does the water smell goodbad
pH n a 77 7 - 8 3 8 6 5 - 8 5 77 per week The acidity or alkalinity of the water
S o d iu m mgL 3 13 - 3 81 20 Quarterly Health related parameter
Ta s t e n a Ok Inoffensive 42 per week The taste of the water
Tem p er a t u r e degC 2 4 5 - 77 3 15 77 per week The temperature ranges of the water
Tr u e C o l ou r TCU 0 - 1 5 Daily The appearance of the water
Tu r b i d i t y n T U 0 0 49 - 0 0 7 10 77 per week The clarity of the water
f or m or e i n f or m a t ion v i s i t t h un d e r b a y c a w a t e r
UNiTS NTU = nephelometric
turbidity units
mgL = milligrams per litre = parts per million
TCU = True colour units
CaCO3 = Calcium Carbonate
na = not applicable
Water Quality Monitoring We are serious about drinking water quality In 2015 Thunder Bay residents received excellent quality drinking water Samples are taken and evaluated according to Ministry of the Environment and Climate Change regulations Water quality is monitored at the treatment plant every minute of every day by operators and on-line instrumentation In addition an independent certified laboratory tested approximately 2000 samples for potential contaminants The total number of water samples taken in 2015 was more than 29000
Our testing program is fully compliant with Ontariorsquos Drinking Water regulations
9
operator certification and training
10
Type of Certificate Number of Certificates
Water Distribution Operator-in-Training (OIT) 10
Water Distribution Class I 5
Water Distribution Class II 26
Water Distribution Class III 15
Water Distribution Class IV 16
Water Treatment Operator-in-Training (OIT) 5
Water Treatment Class I 3
Water Treatment Class II 5
Water Treatment Class III 5
Water Treatment Class IV 5
Under the Safe Drinking Water Act (SDWA) all Ontario Drinking Water Systems must be categorized by type of system and classification level The City of Thunder Bayrsquos Bare Point Water Treatment Plant and Distribution Subsystem is categorized as a Level III Treatment System and a Level IV Distribution System
Section 12 (1) under the SDWA requires that no person shall operate a municipal drinking-water system unless the person holds a valid operatorrsquos certificate issued in accordance with the regulations
The certification program establishes occupational standards for operators and water quality analysts It is intended to give greater assurance of safe drinking water to the residents of Ontario through ensuring that operators have the education experience and
knowledge to per form their responsibilities effectively
Water Distribution (WD) and Water Treatment (WT) Certificates must be renewed every three years In order for operators to maintain a WD or WT certificate they must complete a minimum of 150 hours of training over the three year period this includes 42 hours of Director Approved Training which involves completing an exam with a minimum of 70 per cent to pass 108 hours of Hands on Training pertinent to WD or WT and completion of the Provincial Mandatory Course In 2015 water operators working in the Environment Division completed a total of 7198 hours of training
In order to obtain a WD or W T certificate an operator must meet the following education and experience criteria
Type of Certificate Minimum Educational Requirement Years of Experience
Operator in Training grade 12 nA
Class I grade 12 1 year
Class II grade 12 3 years
Class III 2 years of relevant post-secondar y education
4 years (2 years as an Operator in Charge)
Class IV 4 years of relevant post-secondar y education
4 years (2 years as an Operator in Charge)
As of December 31 2015 the City of Thunder Bayrsquos Environment Division operators held the following operator certificates permitting them to work with the drinking water system
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
our commitment to continual improvement
Capital Asset Management To enable the delivery of safe drinking water to all the water system holds significant assets including Bare Point Water Treatment Plant one lab five water storage facilities eight water pumping stations eight water pressure zones over 700 kilometres of watermains and thousands of connections fire hydrants manholes and valves These assets are referred to as capital
Asset management plans have been developed for the drinking water system assets to identify how they should be maintained renewed or upgraded as required
The Infrastructure amp Operations Asset Management report dated June 2005 was prepared as a consolidation of its long-range infrastructure strategies and current financial and technical practices with a goal to maintain upgrade and operate the Cityrsquos physical assets in a cost-effective manner The strategy for the water system relates directly to the replacement andor rehabilitation of the watermains With over 700 km of watermains the cost-effective rehabilitation is prioritized based on the age material type size soil conditions and pressure related issues as well as integration with road resurfacing road reconstruction work and other utilitiesrsquo underground efforts
A further Capital Planning Study was performed between December 2008 and March 2009 In this study a high level condition assessment was performed for the Bare Point Treatment Plant pumping stations and the in-ground storage reservoirs and standpipes
resulting in the determination of maintenance and renewal needs up to 2028
Over the next 20 years significant capital is required to upgrade and maintain the Cityrsquos water system On average approximately $10 million of capital investments will be incurred each year These expenditures provide for the delivery of safe drinking water to Thunder Bay residents in the short term and the long term and will be performed in a cost-effective manner through priority planning and integration with other City department upgrades
For further details the Asset Management report can be found on the City of Thunder Bay website at thunderbaycaCity governmentDepartments Infrastructure and OperationsAsset Management Planhtm
Bare Point Pilot Plant Update 2015 In 2015 the Bare Point Water Treatment Plant approved a three-year study in partnership with Lakehead University Lakehead University will support the study with staff and student time and a $250000 grant through the natural Sciences and Engineering research Council Specific objectives of the study include Bare Point Pilot Plant bull Characterization of
seasonal changes in raw water as well as the study and control of membrane
bull Conduct bench-scale tests to study the effects of temperature (03-2˚C vs 20˚C) seasonal changes in raw water characteristics and operating flux at 03-2˚C on membrane performance fouling cleaning efficiency and structure changes
bull Conduct pilot-scale tests to study the effects of temperature (03-20˚C) and operating flux at 03-2˚C on membrane performance fouling cleaning efficiency and structure changes
11
bull Investigate the impact of seasonal temperature changes (particularly cold temperatures (03shy2˚C)) on membrane structure and verify the findings of pilot-scale studies in a full-scale plant
bull Develop optimal operational and membrane cleaning protocols to minimize the impacts of the factors found to be causing decreases in membrane per formance
bull Repor t the economic and environmental benefits of the cleaning scenarios
It is the hope that these study results will demonstrate innovative processes cleaning strategies and products which will create opportunities for Thunder Bayrsquos economy to manufacture and sell to the region
Also in 2015 a pilot study was completed using an innovative technology developed at Lakehead University in the chemistry department This technology uses nano (very small) structures to improve efficiency of water treatment at very low energy The study was used in the cleaning system for the membranes at Bare Point Water Treatment Plant The results were extremely encouraging indicating chemical savings of 50 increased life span of the membranes and waste water reduction of 33
The potential to manufacture this technology is now being investigated for use in drinking water plans in Ontario
Cross-Connection amp Backflow Prevention Program The City of Thunder Bay is dedicated to protecting the quality of our drinking water In order to manage the potable water supply and minimize risks to public health the Development Services Department and Environment Division ndash Water Authority have implemented a Backflow Prevention Program Work is ongoing with property owners certified testers and plumbing contractors to identify cross-connections and advise where backflow prevention devices are required to protect the public potable water supply For more information on this program contact the Building Division at 625-2574
Wise Water Use ndash Bringing it Outdoors Thunder Bay is proud of its drinking water Letrsquos use it wisely
Although rainwater isnrsquot always enough to keep your garden beds in good condition during hot summer months you can give the rain a helping hand and reduce your use of drinking water outdoors by following some of these tips
1 USE A RAiN BARREL A rain barrel will capture water for use in your garden decreasing the need to turn on the hose rainwater is the type of water your garden likes best - it is ldquosoftrdquo and even contains small amounts of nitrogen An added environmental benefit is that rain barrel use cuts down on stormwater runoff to the Cityrsquos storm sewer system and thus to Lake Superior So by using a rain barrel you are protecting the source of your drinking water
Each year the City of Thunder Bay funds a discounted rain barrel program delivered by EcoSuperior Residents with a City water account receive a $20 discount on a rain barrel purchase when they present a copy of their water bill at EcoSuperior For updates on this program visit thunderbaycaLivingEnvironment Waterrain Barrel Discounthtm
2 TRY xERiSCAPiNg The word xeriscaping comes from the Greek word xeros for dry and scape meaning a view or scene Xeriscaping produces a garden where plants can survive during dry periods without water or fertilizers
Local garden centres can advise on xeriscaping - the key is to choose dry-loving plants and encourage deep root systems Decorative rocks boulders permeable pavers sculptures or ornaments can be incorporated to achieve the look you want
3 WHETHER YOUrsquoRE iNDOORS OR OUT PRACTiSE THE 3Rs OF WiSE WATER USE
bull Reduce ndash Become aware of the amount of water yoursquore using and look for ways to use less
bull Retrofit ndash replace water-guzzling toilets and appliances with more water-efficient models or retrofit existing appliances with water-saving devices
bull Repair ndash Stop the leaks In one year a leak of just OnE drip per second wastes 10000 litres (2167 gallons) of water ndash enough water to fill more than 60 bathtubs
12
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T13
corrosion control program for lead
Studies have shown chronic exposure to lead even at low levels can have health impacts Of particular concern are the neurodevelopmental effects impacting learning and memor y on developing fetuses and young children
Lead in drinking water can originate from older internal pipes and lead ser vice lines or from the solder used to connect the pipes or fixtures Older homes built prior to 1950 are more likely to have lead pipes and ser vice lines
In 2007 the Ministr y of the Environment and Climate Change (MOECC) initiated the Lead Action Plan to address concerns of lead in drinking water This plan required municipalities within the province of Ontario to test for elevated levels of lead in their drinking water through the Community Lead Sampling Program in accordance with Schedule 151 of the Ontario regulation 17003 under the Safe Drinking Water Act (SDWA 2002) Under this regulation communities with greater than 10 of lead sample results that exceed the provincial standard of 10 parts per billion (ppb) are required to develop and implement an approved Corrosion Control Plan
The Cit y of Thunder Bay has approximately 8000 lead plumbing ser vices throughout the community and has taken part in the lead sampling program since 2007 The results from this sampling have indicated that approximately 25 of the results are above the 10ppb provincial limit These results contributed to the development of the Cityrsquos Corrosion Control Plan that was approved in 2010 by the MOECC The primary focus of the Plan was on lead service replacement and education with the addition of sodium hydroxide a pH adjusting chemical to be used in the last phase of the Plan to control lead corrosion
In 2014 approved revisions were made to the City of Thunder Bay Corrosion Control Plan The revised approval included provision for a 2 year pilot study to measure the effectiveness of corrosion control through chemical addition focusing on the impact the chemical has on the disinfection properties of the water In order to reduce the lead levels within private plumbing through chemical addition it has been determined an increase in pH from the average raw source water of 787 to between 90-96 is required The Water Authority wants to ensure an increase in pH to this range does not reduce the effectiveness of sodium hypochlorite used for disinfection For this reason the addition of sodium hydroxide for the purpose of corrosion control will be initially controlled and closely monitored in one pressure zone The Hodder Pressure Zone of Current river was designated as the pilot study area due to its small size and close proximity to the Bare Point Water Treatment Plant enabling 24 hour monitoring by licensed operators This specific area also contains homes with a combination of lead and copper private
HOD
DER
AVE
LESL
IE A
VE
ARUNDEL ST
STRA
THC
ON
A A
VE
1-17 HWY
R TA ST
HODD A
UC B
ASS
GRE
NV
LLE
AVE
MAR ON ST
DEW
E AV
E
ERLE ST
SH ARD DR
BLACK BAY RD
N
D
MERRI L ST
MORSE ST
DACRE ST
ADAMS ST
LIL IAN ST
ELL OTT ST
CUYLER ST
CEN
ENNI
LP
RKRD
ROB ERTA ST
HALLAM ST
MONTCLAIR ST
CURR
ENT
AVE
HN
ER B EX
RE
RONA ST
ADELA DE ST
CUB
RLAND SN
SURREY ST
GBSON
AE
COPE
NHAG
EN R
D
CONYERS ST
ALGOA S
N
COWAN ST
TALBOT ST
AUDR
EY S
T
G
S
TERRAC
E CRES
ACDOUGAL
S
PA RKWOOD ST
ADM RAL CT
BLAC
K B
AY
CRES
COURS
N
SHERAN
SRD
GRE
NV
LLE
A VE
MORSE ST
ON
B D
GRE
NVI
LLE
AVE
DEW
E AV
E
CUYLER ST
CURR
NT
E
middot
1 15000
Legend PRESSURE ZONES 1AHT 1N 1S 2A 2N 2S 3N NB
AREA OF PILOT STUDY IN
HODDER ZONE
Pressure Zone 1AHT
Pressure Zone 1N
RE
SP
ON
SIB
ILIT
Y
14
If your home has a lead service line replacing the entire service pipe is the best way to ensure no lead is getting into your water
MUNICIPAL WATERMAIN
CIT
Y Public
HO
MEO
WN
ER
Private
PROPERTY LINE
S E RV I C E P I PE
W AT E R M E TE R
ser vices and there are also no industrial users located within the zone making it an ideal location for the study Invitations to participate in the study along with additional information about lead in drinking water and corrosion control were mailed out directly to all residents within the study zone Two public information sessions were held in the Current river area to provide residents with detailed information on corrosion control and the pilot study
During the first year of the study (2015) prior to the chemical being added baseline data was collected from 45 volunteered homes in the study area During the second year of the study (2016) once the chemical is injected data will be collected from those same locations Early in 2016 sodium hydroxide will be
injected at the Hodder Pumping Station targeting the Hodder Pressure Zone (pilot study area) The expanded water quality monitoring program for the duration of the study includes sampling and testing for lead pH chlorine residual alkalinity temperature iron sodium turbidity colour trihalomethane and microbiological parameters All data collected from the study will be reviewed analysed and discussed with the MOECC Pending the results of the pilot study and consultation with the MOECC the City of Thunder Bay will commence with city wide chemical addition for the purpose of pH adjustment for corrosion control in 2017 The City of Thunder Bay will continue to inform the public on lead in drinking water corrosion control and pH adjustment throughout 2016
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
lead frequently asked questions
How does lead get into drinking water The raw water from Lake Superior and water supplied from the water distribution system have little or no lead present However lead is occasionally found in the water ser vice pipes and the plumbing in homes and can dissolve into the water supply from these sources Lead can enter tap water through corrosion of plumbing materials like lead solder fixtures or lead pipes Chrome or brass plated faucets and fixtures can also leach lead into water
How do I determine if I have lead pipes in my home Lead piping was used in older homes usually built before 1952 Lead pipe is easy to bend dullish grey in colour and leaves a silver mark when scratched on another surface
What should I do if I live in a house with a lead service pipe or plumbing When water sits in the lead ser vice pipe for long periods of time it absorbs more lead than when running Water that has stood in the tap for more than six hours should not be used for consumption Before using water for drinking or cooking let the water run from the cold water tap for up to five minutes To avoid wasting water take a shower or run a washing machine or dishwasher to clear the pipes instead of just letting it run Once you have let the water run fill pitchers kettles or pots for drinking or for food preparation during the day
Who can I call to arrange to have my water tested If you are concerned about lead levels in your water contact the City of Thunder Bay Environment Division at 684-3568 to arrange to have your water tested for lead levels
Does lead in drinking water pose a health risk Lead is a common metal found in the environment in air soil household dust food certain types of pottery and water Lead can pose a significant risk to your health if too much enters your body The greatest risk is to young children and pregnant women Lead exposure is a world-wide health problem If you have or suspect you have a lead water service alternate sources of drinking water should be considered for young children and pregnant women
The City of Thunder Bay strives to reduce overall lead ser vice connections and fixtures provide ongoing watermain flushing and cleaning and increase public awareness about water quality The watermain replacement program renews the piped water infrastructure When watermains are replaced the service connections are also replaced to the property line Prior to a scheduled watermain replacement the City will contact each affected homeowner in advance to discuss the option of replacing their lead service line The City has the watermain replaced under a capital contract and the work is performed by a private contractor During the watermain replacement all of the individual lead service lines are replaced to the property lines If the homeowner chooses to have their portion of the private lead service line replaced from the property line to the water meter that homeowner must arrange with the private contractor on-site to do the work at the homeownerrsquos expense A plumbing permit must be obtained and a plumber must complete the final connection to the water meter If the watermain on a street is not scheduled for renewal homeowners can still ask to have their lead service lines replaced The City will fund and complete all work from watermain to property line providing the homeowner has replaced the private portion of the lead line from the property line to the water meter The homeowner must obtain the required plumbing permit hire a plumber for the final connection and have all final inspections done The homeowner must submit a Priority Lead Water Service replacement Form along with documentation of service replacement and send it to the The City of Thunder Bay Engineering Division Final restoration of private property is done by the homeowner the City will restore City property The City will respond to the priority lead water private service replacement requests on a first-come first served basis with priority given to homes deemed to have elevated or high levels of lead in their drinking water after testing For information on lead service line replacement call the City at 684-3568 or visit The City of Thunder Bay website at thunderbaycaleadpipes
What is the City doing
15
source w ater protec tion
16
For the Lakehead Source Protection Area the Source Protection Plan sets out policies to protect sources of municipal drinking water It determines how drinking water threats will be reduced eliminated or monitored who is responsible for taking action timelines and how progress will be measured
The Plan specifically applies to municipal residential drinking water sources (Wellhead Protection Areas and Intake Protection Zones) no threats have been listed in the Assessment report for highly vulnerable aquifers (HVAs) or significant groundwater recharge areas (SgrAs) within the Lakehead Source Protection Area therefore no policies have been developed in these areas
Section 22 of the Ontario Regulation 28707 lists these Source Protection Plan objectives
1 To protect existing and future drinking water sources in the Lakehead Source Protection Area
2 To ensure that in all areas where a significant drinking water threat could exist that a) If the activity is occurring at the time the Source Protection Plan takes effect the activity ceases to be a significant drinking water threat and b) The activity never becomes a significant drinking water threat
The Lakehead Source Protection Plan released in 2013 by the Lakehead Source Protection Committee is available at w w wsourceprotectionnet
Lakehead Source Protection Plan
Approved Source Protection Plan - January 16 2013
Prepared by he Lakehead
Source Protection Committee
Under the Clean Water Act 2006
(On ario Regulation 28707)
Made poss ble hrough funding upport from the Government of Ontario
Prot ecting Our Water keep it Superior Although we live on the doorstep of Lake Superior we must use the resource wisely Less than one per cent of the total water on the planet is available to us as fresh water Only a portion of that is renewable fresh water If all the earthrsquos water were stored in a 5-litre container available fresh water would not quite fill a teaspoon The World resources Institute defines renewable fresh water as ldquosalt-free water that is fully replaced in any given year through rain and snow that falls on continents and islands and flows through rivers and streams to the seardquo Canada contains 64 percent of the worldrsquos annual renewable fresh water
bull Avoid fertilizers and pesticides which pollute ground water
bull When washing vehicles go to a commercial car wash that filters and recycles water Itrsquos the safe way to keep oil sediment and other pollutants from going down the drain and harming lakes creeks rivers or ground water
bull Use environmentally safe biodegradable detergents and personal care products (shampoos hair dyes lotions) without added chemicals
bull Invest in water and energy-efficient appliances such as dishwashers and washing machines
bull Reduce your use of motors on water bodies ndash use a paddle or a sail and enjoy the sounds of nature
bull Dispose of household hazardous waste properly Please do not put the following down the drain bull Paint bull Oils or grease bull Chemicals or cleaning products bull Pharmaceuticals - return unused
pharmaceuticals to your pharmacy
For more information on protecting our water or on proper disposal of hazardous waste call our Dispatcher at 625-2195
We all have a stake in protecting our water
Objectives and Scope of the Source Protection Plan
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
wise water use
2015 Marks 20th Anniversary of EcoSuperior and City of Thunder Bay Wise Water Use In 1995 a newly launched non-profit called Thunder Bay 2002 Clean amp green par tnered with the City of Thunder Bay on a mission to encourage area residents to adopt a greener lifestyle
Twenty years later the City of Thunder Bay continues to fund EcoSuperiorrsquos Water Wise Programs which focus on water conser vation water protection and promotion of our Superior tap water Below are some of the many programs that have been funded by the City of Thunder Bay and delivered by EcoSuperior over the past 20 years
1 Water saver Visits ndash residential visits to help homeowners make changes to increase water conservation in the home (1996-2011)
2 Toilet Rebate Program ndash Water bill rebate offered to residents who replace existing toilets with low flow toilets (1995-2013) Since 2010 more than 2000 rebates were issued for low flow toilets
3 Washing Machine Rebates ndash rebate to residents who replace their washing machine with a water-efficient model (2005)
4 Water Wise Gardens Xeriscaping - Using native or water-efficient plants and grasses that flourish under local conditions has many advantages such as greater resistance to drought insect infestation and disease and it reduces the need for pesticides and fertilizers
6 school Presentations ndash Educating students about water conser vation water protection Lake Superior and our municipal water system Since 1998 EcoSuperior has delivered Water Wise presentations to over 10500 students
7 Rain barrel sales ndash Capture run-off in a rain barrel and use it for all your outdoor watering needs to conser ve water and manage stormwater Since 1997 EcoSuperior has sold more than 9200 rain barrels
8 back to the Tap - This program uses advertising contests and giveaways to promote Thunder Bayrsquos tap water because ever y drop is Superior
9 The Water bar ndash Built by the Cityrsquos Water Authority the Water Bar is transportable and can be used at events to provide drinking water for event-goers
carr ying refillable water bottles EcoSuperior schedules and staffs the Water Bar Since 2011 the Water Bar has supplied Bare Point water on tap at 110 events
10 Pet Waste Digester Workshops - Dog waste is loaded with nitrogen and bacteria that can pooshylute our beautiful Lake Superior ever y time it rains Bur y or compost pet waste beneath ground level to completely break down the waste and protect our water ways
11 Canada Water Week ndash Thunder Bay has been celebrating this national event since 2013 to help raise the profile and understanding of water in Canada
12 Drainage Rebate Program - Homeowners can take advantage of rebates offered by the City of Thunder Bay for installing flood prevention measures such as sump pumps and sewer backup prevention valves Since 2013 481 homes have received a drainage rebate totalling $608343
13 Keep it superior storm Drain education ndash This program helps educate the public about the impacts of pollution entering urban storm drains In our community most of the water entering storm drains goes directly into local rivers streams and lakes untreated
14 Rain Garden Rebates - rain gardens absorb rainwater which helps to recharge our groundwater protect neighbourhoods from flooding and drainage problems keep our streams clean by reducing the amount of pollution that enters storm drains and provide habitat for birds butterflies and insects
15 stormwater Management ndash Fact sheet that explains why rainwater should be absorbed into the soil whenever possible instead of flowing into storm sewers that empty into our local water ways
WHAT GOES IN HERE
ENDS UP HERE
16 organic lawn Care factsheet ndash Learn about lawn care for a healthy lake and how to have a healthy lawn which is less likely to have pest problems
17
EarthCare
Environment Divisionrsquos Commitment to EarthCare Thunder Bay City Council has adopted the EarthCare Sustainability Plan 2014-2020 This plan which replaces the Community Environmental Action Plan (CEAP) guides the City and the community in reducing greenhouse gas emissions and supports the creation of a more sustainable and climate-resilient community One of the water goals of the plan is to improve the management of water wastewater and stormwater based on best practices This goal focuses on the need to develop a comprehensive water wastewater and stormwater master plan and the need to develop watershed restoration plans something the Environment Division and EarthCare have actively spearheaded or have been involved with in 2015 To view the plan visit thunderbayca earthcare
Brad Doff Sustainability Coordinator
EarthCare Water Working group To find out more about the Ear thCare Water Working group contact Brad Doff Sustainability Coordinator at 625-2411
Members Aaron Ward Project Engineer City of Thunder Bay Bonnie Low Engineering Clerk City of Thunder Bay
Brad Doff Sustainabilit y Coordinator City of Thunder Bay Carl goodwin Process Engineer City of Thunder Bay
Curniss Mcgoldrick Ear thCare City of Thunder Bay Dave Dutchak Project Manager City of Thunder Bay Frank Edgson Nor thshore Steelhead A ssociation
gail Willis Working Group Chair Senior Technologist City of Thunder Bay Jamie Saunders EcoSuperior
Janice Horgos Council of Canadians Thunder Bay Jim Bailey Remedial Action Plan Coordinator
Jim Vukmanich Chief Chemist Cit y of Thunder Bay Kristin Maenpaa Blue Heron Environmental
Lee Amelia Parks and Open Spaces City of Thunder Bay Lucie Lavoie EcoSuperior
Mairu Zhen Ontario First Nations Technical Services Corporation Michelle McChristie Great Lakes Advisor Ministr y of Environment
and Climate Change Rob Stewart Lakehead University
Sandra Stiles Ear thCare Advisor y Committee Sarah Kerton Sustainability Coordinator Cit y of Thunder Bay
Shelley Vescio City Forester City of Thunder Bay Tammy Cook Lakehead Regional Conser vation Authority
Werner Schwar Coordinator ndash Parks Planning City of Thunder Bay Zeke McLeod Lakehead Universit y
18
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
frequently asked questions
How do we know our drinking water is safe The Ministry of the Environment and Climate Change sets stringent monitoring requirements for drinking water Water quality is monitored 24 hours a day seven days a week Customers can have confidence that their water treatment plant has highly effective water treatment and quality assurance processes in place to remove bacteria and other harmful substances from the water
is there anything homeowners can do about lead in drinking water Lead concentrations in drinking water can be minimized by not drinking the ldquofirst drawrdquo of water in the morning This is water that has been sitting in the plumbing lines overnight and has the highest levels of leached metals such as copper zinc and lead A good practice is to run the water until it feels very cold before drinking Flushing the toilet or taking a shower can also use up this ldquofirst drawrdquo of water For more information on lead in drinking water please visit thunderbayca leadpipes
What is a Water Fill Station Water fill stations are locations where residents may purchase City water There are two self serve residential water fill stations that are open 24 hours a day seven days a week A ldquoSmart Cardrdquo or access card must be purchased in advance The stations are located at the corner of Hwy 61 and Mount Forest Boulevard and on Valley Street at Hutton Park Drive For more information on the stations or where to obtain a ldquoSmart Cardrdquo please contact 625-2195
Does the Backflow Prevention Program apply to residential homeowners The Water Works By-Law does not require single-family dwellings to install backflow prevention devices unless the Water Authority determines that the property is a high risk However homeowners can take steps to protect the drinking water system
Indirect cross-connections such as a hose with one end immersed in a swimming pool laundry sink fish tank bucket etc can result in contaminated water being pulled back into the drinking water system Wherever possible install backflow prevention devices on outside
water taps boilers and sprinkler systems to protect the quality of the public drinking water supply and the quality of the water in your home
What is a remote meter reading device remote reading devices can be installed for a water meter which will allow the meter to be read from outside your home These devices provide accurate water consumption readings without requiring the homeowner to be home or the need for a homeowner to call in quarterly meter readings Upon request these devices can be installed at the cost of the homeowner For further information on installing a remote device please contact the Environment Division at 474-4817
What can homeowners do to reduce the risk of frozen water services bull If water piping is located within cupboards next to exterior walls keep cupboard doors open to allow warmer air to circulate around pipes
bull Do not set furnace lower than 55˚F at night or when the house is vacant
bull Close and drain pipes leading to outside faucets
bull Wrap foam pipe insulation around pipes most susceptible to freezing (for example pipes near outside walls in crawl spaces or in attics)
bull Seal air leaks in homes and garages
bull If you will be away for a long period of time close off your main ser vice valve in your basement and open all taps to allow pipes to drain and have someone check your home regularly
Does the City of Thunder Bay provide sampling and testing of well water if not where can i have my well water tested no the City of Thunder Bay does not perform water quality tests for private wells This ser vice is provided free of charge from the Thunder Bay District Health Unit For more information contact the District Health Unit at 807-625-5900 or visit their website at w w wtbdhucom
19
contact us
20
Our water quality specialists are available to respond to customer inquiries and
concerns We offer services and programs to ensure our water customers can
contact us at any time of the day or night It is our job to investigate and resolve
problems quickly and efficiently
We believe inhellip QUALITY SERVICES FROM QUALITY PEOPLE
EarthCare Thunder Bay 62 5 -2 411
Water Conservation Programs delivered by EcoSuperior 624-214 0
Contact Us Water Quality Concerns Information Water Trouble reporting
625 -2195 (2 4 hour s)
Lead Testing Program 684-3568
Backflow Prevention Program 625 -2574
Water Billing and Arrears 625 -2 25 5
Water Meter reading Phone In 625 -316 0 (2 4 hour s)
Water Treatment Plant Tours 684-3567
w w wthunderbayca
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
TrEATED WATEr TO DISTrIBUTIOn 2015
s U M M a R Y R e P o R T
MONTH Total for Month (Million Litres)
Peak Flow MLD
Minimum Flow MLD
Avg Daily MLD
Operational Capacity ()
Januar y 1215 6240 3171 4050 357
Februar y 1134 6427 3177 4051 357
March 1261 6482 3194 4205 370
April 1256 6502 3184 4188 369
May 1073 6341 3066 3974 350
June 125 4 6593 3038 4180 368
July 1350 6642 2833 4355 384
August 1292 6540 3092 4168 367
September 1294 6630 3123 4 312 380
October 1197 6343 2864 3861 340
November 1202 6344 3318 4008 353
December 1129 5649 2983 3642 321
Total Volume 14658 Average 4083 360
Flow results in MLD (million litres per day) maximum capacity 113 MLD
21
Drinking-Water Systems Regulation O Reg 17003
ANNUAL REPORT 2015
Drinking-Water System Number Drinking-Water System Name
Drinking-Water System Owner Drinking-Water System Category Period being reported
220000273 Bare Point Water Treatment Plant and Distribution Subsystem City of Thunder Bay Large Municipal Residential January 1 ndash December 31 2015
Complete if your Category is Large Municipal Residential or Small Municipal Residential
Does your Drinking-Water System serve more than 10000 people Yes [X] No [ ]
Is your annual report available to the public at no charge on a web site on the Internet Yes [X] No [ ] Location of annual report hard copies Bare Point Water Treatment Plant Branches of the Thunder Bay District Library Environment Division Office ndash Victoriaville City Hall Front St Service Yard
Location where Summary Report required under O Reg 17003 Schedule 22 will be available for inspection Bare Point Water Treatment Plant Environment Division Office ndash Victoriaville
Complete for all other Categories
Number of Designated Facilities served
Did you provide a copy of your annual report to all Designated Facilities you serve Yes [ ] No [ ]
Number of Interested Authorities you report to
Did you provide a copy of your annual report to all Interested Authorities you report to for each Designated Facility Yes [ ] No [ ]
Note For the following tables below additional rows or columns may be added or an appendix may be attached to the report
List all Drinking-Water Systems (if any) which receive all of their drinking water from your system Drinking Water System Name Drinking Water System Number King Georges Park Distribution System 260070265 Terra Vista Distribution System 260094380
Did you provide a copy of your annual report to all Drinking-Water System owners that are connected to you and to whom you provide all of its drinking water
Yes [X] No [ ]
Drinking Water Systems Regulations Page 1 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Indicate how you notified system users that your annual report is available and is free of charge
[x] Public accessnotice via the web [x] Public accessnotice via Government Office [x] Public accessnotice via a newspaper [x] Public accessnotice via Public Request [x] Public accessnotice via a Public Library [x] Public accessnotice via other method City Insert ldquoMy TBayrdquo
Describe your Drinking-Water System The Bare Point WTP treats an average of 4083ML of Lake Superior water daily using ultrafiltration The water is disinfected using sodium hypochlorite and distributed to The City of Thunder Bay
List all water treatment chemicals used over this reporting period Sodium Hypochlorite
Were any significant expenses incurred to [x] Install required equipment [x] Repair required equipment [x] Replace required equipment
Please provide a brief description and a breakdown of monetary expenses incurred
In 2015 The City of Thunder Bay Environment Division Bare Point Water Treatment Plant expensed approximately $325000 towards annual equipment maintenance new installations and emergency breakdowns 2015 Capital project money expensed for the Bare Point Water Treatment Plant totaled approximately 16 Million dollars including the replacement of 1140 filter modules in the filtration units at a cost of an estimated 12 Million dollars Other notable Capital projects included $130000 towards the Corrosion Control Project along with electrical and instrumentation upgrades
The City of Thunder Bay Distribution Subsystem spent approximately 579 Million dollars on water infrastructure rehabilitation and replacement projects These projects consisted of replacing five watermains including the replacement of a section of twin 24rdquo trunk mains that distribute the water leaving the Bare Point Water Treatment Plant Additional maintenance projects included the non-invasive cost effective method of cleaning and cement mortar lining old watermains on thirteen streets $125000 was expensed under the Kerr Hydrant Replacement Program along with $100000 under the lead service replacement program Expenses for the continual improvement of water quality included watermain looping costing approximately $60000 and the installation of a blow off costing $100000 An additional $55000 was spent on watermain network expansions to address new service areas
Drinking Water Systems Regulations Page 2 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Provide details on the notices submitted in accordance with subsection 18(1) of the Safe Drinking-Water Act or section 16-4 of Schedule 16 of OReg17003 and reported to Spills Action Centre
Incident Date Parameter Result Unit of
Measure Corrective Action Corrective Action Date
Feb 19 2015 Chlorine 003 mgL Flush amp re-sample Feb 19 2015 Mar 23 2015 Lead 105 ugL Flush amp re-sample Mar 23 2015 May 02 2015 Total Coliform Present pa100ml Flush amp re-sample May 05 2015 June 24 2015 Total Coliform Present pa100ml Flush amp re-sample June 26 2015 June 26 2015 Total Coliform Present pa100ml Flush amp re-sample June 29 2015 June 27 2015 Total Coliform 3 MPN100ml Precautionary BWA
issued flush sanitize amp re-sample
June 29 2015
July 25 2015 Total Coliform Present pa100ml Flush amp re-sample July 28 2015 Aug 27 2015 Total Coliform Present pa100ml Flush amp re-sample Aug 30 2015 Sept 01 2015 Chlorine 003 mgL Flush re-sample amp bacti
sample Sep 8 2015
Nov 10 2015 Chlorine 001 mgL Flush amp re-sample Nov 10 2015 Nov 10 2015 Chlorine 002 MgL Flush amp re-sample Nov 10 2015
Microbiological testing done under the Schedule 10 11 or 12 of Regulation 17003 during this reporting period
Number of
Samples
Range of EColi Or Fecal Results
(min )-(max )
Range of Total Coliform Results
(min )-(max )
Number of HPC Samples
Range of HPC Results
(min )-(max )
Raw 52 lt10 ndash 10 lt10 - 19 NA NA Treated 52 Absent Absent 52 0 - 1 Distribution 1631 Absent Present 500 0-820
Operational testing done under Schedule 7 8 or 9 of Regulation 17003 during the period covered by this Annual Report
Number of Grab
Samples
Range of Results (min )-(max ) Unit of Measure
Turbidity 8760 0048-007 NTU Chlorine 8760 132-157 mgL Fluoride (If the DWS provides fluoridation)
NA NA NA
NOTE For continuous monitors use 8760 as the number of samples
Drinking Water Systems Regulations Page 3 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Summary of additional testing and sampling carried out in accordance with the requirement of an approval order or other legal instrument
Date of legal instrument issued Parameter Date Sampled Result Unit of Measure
MDWL 024-101 July 27 2015
Chloramines Nov 17 2015 0096 mgL
MDWL 024-101 July 27 2015
Benzo(a)pyrene Jan 14 2015 lt0010 ugL
MDWL 024-101 July 27 2015
Cyanide Jan 14 2015 lt00020 mgL
Summary of Inorganic parameters tested during this reporting period or the most recent sample results
Parameter Sample Date Result Value Unit of Measure Exceedance Antimony January 14 2015 lt060 ugL no Arsenic January 14 2015 lt10 ugL no Barium January 14 2015 lt10 ugL no Boron January 14 2015 lt50 ugL no Cadmium January 14 2015 lt010 ugL no Chromium January 14 2015 lt10 ugL no Lead See Schedule 151
information Mercury January 14 2015 lt010 ugL no Selenium January 14 2015 lt10 ugL no Sodium Jan Apr June Oct 2015
Avg 320 mgL no
Uranium January 14 2015 lt20 ugL no Fluoride January 14 2015 lt0024 mgL no Nitrite October 13 2015 lt0010 mgL no Nitrate October 13 2015 0331 mgL no
only for drinking water systems testing under Schedule 152 this includes large municipal non-residential systems small municipal non-residential systems non-municipal seasonal residential systems large non-municipal non-residential systems and small non-municipal non-residential systems
Summary of lead testing under Schedule 151 during this reporting period (applicable to the following drinking water systems large municipal residential systems small municipal residential systems and non-municipal year-round residential systems)
Location Type Number of Range of Lead Results Unit of Number of
Drinking Water Systems Regulations Page 4 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Samples (min) ndash (max ) Measure Exceedances Plumbing 334 lt10 ndash 502 ugL 58 Distribution 43 lt10-105 ugL 1
Summary of Organic parameters sampled during this reporting period or the most recent sample results
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Alachlor Jan 14 2015 lt010 ugL no Aldicarb Jan 14 2015 lt10 ugL no Aldrin + Dieldrin Jan 14 2015 lt0040 ugL no Atrazine + N-dealkylated metobolites Jan 14 2015 lt020 ugL no Azinphos-methyl Jan 14 2015 lt010 ugL no Bendiocarb Jan 14 2015 lt020 ugL no Benzene Jan 14 2015 lt050 ugL no Benzo(a)pyrene Jan 14 2015 lt0010 ugL no Bromoxynil Jan 14 2015 lt020 ugL no Carbaryl Jan 14 2015 lt020 ugL no Carbofuran Jan 14 2015 lt020 ugL no Carbon Tetrachloride Jan 14 2015 lt050 ugL no Chlordane (Total) Jan 14 2015 lt030 ugL no Chlorpyrifos Jan 14 2015 lt010 ugL no Cyanazine Jan 14 2015 lt010 ugL no Diazinon Jan 14 2015 lt010 ugL no Dicamba Jan 14 2015 lt020 ugL no 12-Dichlorobenzene Jan 14 2015 lt050 ugL no 14-Dichlorobenzene Jan 14 2015 lt050 ugL no Dichlorodiphenyltrichloroethane (DDT) + metabolites
Jan 14 2015 lt040 ugL no
12-Dichloroethane Jan 14 2015 lt050 ugL no 11-Dichloroethylene (vinylidene chloride)
Jan 14 2015 lt050 ugL no
Dichloromethane Jan 14 2015 lt50 ugL no 2-4 Dichlorophenol Jan 14 2015 lt030 ugL no 24-Dichlorophenoxy acetic acid (24-D) Jan 14 2015 lt020 ugL no Diclofop-methyl Jan 14 2015 lt020 ugL no Dimethoate Jan 14 2015 lt010 ugL no Dinoseb Jan 14 2015 lt020 ugL no Diquat Jan 14 2015 lt10 ugL no Diuron Jan 14 2015 lt10 ugL no Glyphosate Jan 14 2015 lt50 ugL no Heptachlor + Heptachlor Epoxide Jan 14 2015 lt020 ugL no
Drinking Water Systems Regulations Page 5 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Lindane (Total) Jan 14 2015 lt010 ugL no Malathion Jan 14 2015 lt010 ugL no Methoxychlor Jan 14 2015 lt010 ugL no Metolachlor Jan 14 2015 lt010 ugL no Metribuzin Jan 14 2015 lt010 ugL no Monochlorobenzene Jan 14 2015 lt050 ugL no Paraquat Jan 14 2015 lt10 ugL no Parathion Jan 14 2015 lt010 ugL no Pentachlorophenol Jan 14 2015 lt050 ugL no Phorate Jan 14 2015 lt010 ugL no Picloram Jan 14 2015 lt020 ugL no Polychlorinated Biphenyls(PCB) Jan 14 2015 lt0035 ugL no Prometryne Jan 14 2015 lt010 ugL no Simazine Jan 14 2015 lt010 ugL no THM (NOTE show latest annual average)
Jan Apr June Oct 2015
3245 ugL no
Temephos Jan 14 2015 lt010 ugL no Terbufos Jan 14 2015 lt020 ugL no Tetrachloroethylene Jan 14 2015 lt050 ugL no 2346-Tetrachlorophenol Jan 14 2015 lt050 ugL no Triallate Jan 14 2015 lt010 ugL no Trichloroethylene Jan 14 2015 lt050 ugL no 246-Trichlorophenol Jan 14 2015 lt050 ugL no 245-Trichlorophenoxy acetic acid (245-T) Jan 14 2015 lt020 ugL no Trifluralin Jan 14 2015 lt010 ugL no Vinyl Chloride Jan 14 2015 lt020 ugL no
List any Inorganic or Organic parameter(s) that exceeded half the standard prescribed in Schedule 2 of Ontario Drinking Water Quality Standards
Parameter Result Value Unit of Measure Date of Sample
Drinking Water Systems Regulations Page 6 of 6 (PIBS 4435e01) December 2011
When we heal the earth we heal ourselves ~David Orr
The activist is not the man who says the river is dirty The activist is the man who cleans up the river
~Ross Perot
We never know the worth of water till the well is dry ~Thomas Fuller ndash1732
Pure water is the worldrsquos first and foremost medicine ~Slovakian Proverb
No one can see their reflection in running water It is only in still water that we can see
~Taoist proverb
My connection to the earth is reinforced through the rhythm of the waves ~Mike Dolan
In one drop of water are found all the secrets of the oceans ~Kahlil Gibran
The people are like water and the ruler a boat Water can support a boat or overturn it ~William Shakespeare
A man of wisdom delights in water ~Confucius
Water ndash conserve and protect it ndash create a ripple effect ~City of Thunder Bay
this document is printed on acid-free
archival SMART paper made from 30
post consumer waste
TB2176(2016)
- City of Thunder Bay 2015 Annual Report - Drinking Water Quality - Front Cover
- Table of Contents
- Message from the Director - Michelle Warywoda
- Who We Are
- How Your Water Is Treated
- How Your Water Is Delivered
- Water Quality Highlights 2015
- Operator Certification and Training
- Our Commitment to Continual Improvement
- Corrosion Control Program for Lead
- Lead - Frequently Asked Questions
- Source Water Protection
- Wise Water Use
- EarthCare
- Drinking Water - Frequently Asked Questions
- Contact Us
- Treated Water Distribution 2015 Summary Report
- Ontario Drinking Water Systems Regulation O Reg 17003 Annual Report 2015 for Bare Point Water Treatment Plant and Distribution Subsystem
- Back Cover
From the plant to your tap
Thunder Bayrsquos water distribution system is divided into eight pressure zones (see map opposite page) High lift pumps move the treated water from the plant into the distribution system The water storage facilities and pumping stations regulate water pressure within the distribution system
Water can be redirected through the distribution system when needed The system is made up of the following components
Standpipe ndash Above-ground water storage facility providing pressure by water column height
Reservoir ndash Large volume in-ground water storage facility
Pumping Station ndash Pumps water from one zone into another zone and can be used to increase water pressure to an area
Water Pressure Zone ndash Areas where a minimum and maximum water pressure can be expected in water distribution system
Zone 1n The reservoirs at the Bare Point Water Treatment Plant store water for this zone and pump it into this area as needed The Duke Street reservoir also provides water storage for this zone
Hodder Zone The Hodder Standpipe stores water for this zone Water is pumped from the Bare Point Water Treatment Plant to the Hodder Pumping Station This station supplies water to the Standpipe as needed
Zone 2A The Duke Street reservoir stores water for this zone It was added to increase and maintain water pressure for this area
Zone 2n The McIntyre reservoir stores water for this zone Water is pumped from the Bare Point Water Treatment Plant through the Chamberlain Pumping Station to this zone In 2015 approximately 100 homes and businesses in the Oliver Road at Thunder Bay Expressway area were converted from pressure zone 1n to pressure zone 2n resulting in increased water pressure for the affected properties
Zone 3n The Hazelwood Standpipe stores water for this zone Water is pumped from the Bare Point Water Treatment Plant through the Chamberlain Pumping Station to the McIntyre reservoir The McIntyre Pumping Station supplies water to the Hazelwood Standpipe
Zone 1S The rockcliff reservoir stores water for this zone Water is pumped from the Bare Point Water Treatment Plant through the Vickers and James Street Pumping Stations filling the rockcliff reservoir and supplying water to the area
Zone 2S Water is pumped from the Broadway Avenue Pumping Station to this zone Water is drawn from the Zone 1S water distribution system which includes the rockcliff reservoir
neebing Zone Water is drawn into this zone from the Zone 2S distribution system The neebing Booster Pumping Station increases water pressure for this zone
8
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
w ater qualit y highlight s 2 015
operational Parameters
Units Range of Results
Drinking Water Quality
standard objective
frequency of Tests
What Does this Measure
Alkalinity - Total as CaCO3
mgL 15 - 40 30 - 500 Monthly The capability of water to neutralize acid
Dissolved Organic Carbon mgL 0 3 6 - 2 1 5 Quar terly
residual organic matter after travelling through the membrane filters
Free chlorine residual mgL 1 2 9 shy 1 5 4 gt005 77 per week The amount of chlorine
remaining in finished water
Hardness - CaCO3
mgL 30 - 60 80 - 100 Monthly The capacity of water to react with soap
Nitrate-N mgL 0 1 - 0 412 10 Quar terly Health related parameter
Nitrite-N mgL lt0 0 2 1 Quar terly Health related parameter
Odour n a Ok Inoffensive 42 per week Does the water smell goodbad
pH n a 77 7 - 8 3 8 6 5 - 8 5 77 per week The acidity or alkalinity of the water
S o d iu m mgL 3 13 - 3 81 20 Quarterly Health related parameter
Ta s t e n a Ok Inoffensive 42 per week The taste of the water
Tem p er a t u r e degC 2 4 5 - 77 3 15 77 per week The temperature ranges of the water
Tr u e C o l ou r TCU 0 - 1 5 Daily The appearance of the water
Tu r b i d i t y n T U 0 0 49 - 0 0 7 10 77 per week The clarity of the water
f or m or e i n f or m a t ion v i s i t t h un d e r b a y c a w a t e r
UNiTS NTU = nephelometric
turbidity units
mgL = milligrams per litre = parts per million
TCU = True colour units
CaCO3 = Calcium Carbonate
na = not applicable
Water Quality Monitoring We are serious about drinking water quality In 2015 Thunder Bay residents received excellent quality drinking water Samples are taken and evaluated according to Ministry of the Environment and Climate Change regulations Water quality is monitored at the treatment plant every minute of every day by operators and on-line instrumentation In addition an independent certified laboratory tested approximately 2000 samples for potential contaminants The total number of water samples taken in 2015 was more than 29000
Our testing program is fully compliant with Ontariorsquos Drinking Water regulations
9
operator certification and training
10
Type of Certificate Number of Certificates
Water Distribution Operator-in-Training (OIT) 10
Water Distribution Class I 5
Water Distribution Class II 26
Water Distribution Class III 15
Water Distribution Class IV 16
Water Treatment Operator-in-Training (OIT) 5
Water Treatment Class I 3
Water Treatment Class II 5
Water Treatment Class III 5
Water Treatment Class IV 5
Under the Safe Drinking Water Act (SDWA) all Ontario Drinking Water Systems must be categorized by type of system and classification level The City of Thunder Bayrsquos Bare Point Water Treatment Plant and Distribution Subsystem is categorized as a Level III Treatment System and a Level IV Distribution System
Section 12 (1) under the SDWA requires that no person shall operate a municipal drinking-water system unless the person holds a valid operatorrsquos certificate issued in accordance with the regulations
The certification program establishes occupational standards for operators and water quality analysts It is intended to give greater assurance of safe drinking water to the residents of Ontario through ensuring that operators have the education experience and
knowledge to per form their responsibilities effectively
Water Distribution (WD) and Water Treatment (WT) Certificates must be renewed every three years In order for operators to maintain a WD or WT certificate they must complete a minimum of 150 hours of training over the three year period this includes 42 hours of Director Approved Training which involves completing an exam with a minimum of 70 per cent to pass 108 hours of Hands on Training pertinent to WD or WT and completion of the Provincial Mandatory Course In 2015 water operators working in the Environment Division completed a total of 7198 hours of training
In order to obtain a WD or W T certificate an operator must meet the following education and experience criteria
Type of Certificate Minimum Educational Requirement Years of Experience
Operator in Training grade 12 nA
Class I grade 12 1 year
Class II grade 12 3 years
Class III 2 years of relevant post-secondar y education
4 years (2 years as an Operator in Charge)
Class IV 4 years of relevant post-secondar y education
4 years (2 years as an Operator in Charge)
As of December 31 2015 the City of Thunder Bayrsquos Environment Division operators held the following operator certificates permitting them to work with the drinking water system
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
our commitment to continual improvement
Capital Asset Management To enable the delivery of safe drinking water to all the water system holds significant assets including Bare Point Water Treatment Plant one lab five water storage facilities eight water pumping stations eight water pressure zones over 700 kilometres of watermains and thousands of connections fire hydrants manholes and valves These assets are referred to as capital
Asset management plans have been developed for the drinking water system assets to identify how they should be maintained renewed or upgraded as required
The Infrastructure amp Operations Asset Management report dated June 2005 was prepared as a consolidation of its long-range infrastructure strategies and current financial and technical practices with a goal to maintain upgrade and operate the Cityrsquos physical assets in a cost-effective manner The strategy for the water system relates directly to the replacement andor rehabilitation of the watermains With over 700 km of watermains the cost-effective rehabilitation is prioritized based on the age material type size soil conditions and pressure related issues as well as integration with road resurfacing road reconstruction work and other utilitiesrsquo underground efforts
A further Capital Planning Study was performed between December 2008 and March 2009 In this study a high level condition assessment was performed for the Bare Point Treatment Plant pumping stations and the in-ground storage reservoirs and standpipes
resulting in the determination of maintenance and renewal needs up to 2028
Over the next 20 years significant capital is required to upgrade and maintain the Cityrsquos water system On average approximately $10 million of capital investments will be incurred each year These expenditures provide for the delivery of safe drinking water to Thunder Bay residents in the short term and the long term and will be performed in a cost-effective manner through priority planning and integration with other City department upgrades
For further details the Asset Management report can be found on the City of Thunder Bay website at thunderbaycaCity governmentDepartments Infrastructure and OperationsAsset Management Planhtm
Bare Point Pilot Plant Update 2015 In 2015 the Bare Point Water Treatment Plant approved a three-year study in partnership with Lakehead University Lakehead University will support the study with staff and student time and a $250000 grant through the natural Sciences and Engineering research Council Specific objectives of the study include Bare Point Pilot Plant bull Characterization of
seasonal changes in raw water as well as the study and control of membrane
bull Conduct bench-scale tests to study the effects of temperature (03-2˚C vs 20˚C) seasonal changes in raw water characteristics and operating flux at 03-2˚C on membrane performance fouling cleaning efficiency and structure changes
bull Conduct pilot-scale tests to study the effects of temperature (03-20˚C) and operating flux at 03-2˚C on membrane performance fouling cleaning efficiency and structure changes
11
bull Investigate the impact of seasonal temperature changes (particularly cold temperatures (03shy2˚C)) on membrane structure and verify the findings of pilot-scale studies in a full-scale plant
bull Develop optimal operational and membrane cleaning protocols to minimize the impacts of the factors found to be causing decreases in membrane per formance
bull Repor t the economic and environmental benefits of the cleaning scenarios
It is the hope that these study results will demonstrate innovative processes cleaning strategies and products which will create opportunities for Thunder Bayrsquos economy to manufacture and sell to the region
Also in 2015 a pilot study was completed using an innovative technology developed at Lakehead University in the chemistry department This technology uses nano (very small) structures to improve efficiency of water treatment at very low energy The study was used in the cleaning system for the membranes at Bare Point Water Treatment Plant The results were extremely encouraging indicating chemical savings of 50 increased life span of the membranes and waste water reduction of 33
The potential to manufacture this technology is now being investigated for use in drinking water plans in Ontario
Cross-Connection amp Backflow Prevention Program The City of Thunder Bay is dedicated to protecting the quality of our drinking water In order to manage the potable water supply and minimize risks to public health the Development Services Department and Environment Division ndash Water Authority have implemented a Backflow Prevention Program Work is ongoing with property owners certified testers and plumbing contractors to identify cross-connections and advise where backflow prevention devices are required to protect the public potable water supply For more information on this program contact the Building Division at 625-2574
Wise Water Use ndash Bringing it Outdoors Thunder Bay is proud of its drinking water Letrsquos use it wisely
Although rainwater isnrsquot always enough to keep your garden beds in good condition during hot summer months you can give the rain a helping hand and reduce your use of drinking water outdoors by following some of these tips
1 USE A RAiN BARREL A rain barrel will capture water for use in your garden decreasing the need to turn on the hose rainwater is the type of water your garden likes best - it is ldquosoftrdquo and even contains small amounts of nitrogen An added environmental benefit is that rain barrel use cuts down on stormwater runoff to the Cityrsquos storm sewer system and thus to Lake Superior So by using a rain barrel you are protecting the source of your drinking water
Each year the City of Thunder Bay funds a discounted rain barrel program delivered by EcoSuperior Residents with a City water account receive a $20 discount on a rain barrel purchase when they present a copy of their water bill at EcoSuperior For updates on this program visit thunderbaycaLivingEnvironment Waterrain Barrel Discounthtm
2 TRY xERiSCAPiNg The word xeriscaping comes from the Greek word xeros for dry and scape meaning a view or scene Xeriscaping produces a garden where plants can survive during dry periods without water or fertilizers
Local garden centres can advise on xeriscaping - the key is to choose dry-loving plants and encourage deep root systems Decorative rocks boulders permeable pavers sculptures or ornaments can be incorporated to achieve the look you want
3 WHETHER YOUrsquoRE iNDOORS OR OUT PRACTiSE THE 3Rs OF WiSE WATER USE
bull Reduce ndash Become aware of the amount of water yoursquore using and look for ways to use less
bull Retrofit ndash replace water-guzzling toilets and appliances with more water-efficient models or retrofit existing appliances with water-saving devices
bull Repair ndash Stop the leaks In one year a leak of just OnE drip per second wastes 10000 litres (2167 gallons) of water ndash enough water to fill more than 60 bathtubs
12
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T13
corrosion control program for lead
Studies have shown chronic exposure to lead even at low levels can have health impacts Of particular concern are the neurodevelopmental effects impacting learning and memor y on developing fetuses and young children
Lead in drinking water can originate from older internal pipes and lead ser vice lines or from the solder used to connect the pipes or fixtures Older homes built prior to 1950 are more likely to have lead pipes and ser vice lines
In 2007 the Ministr y of the Environment and Climate Change (MOECC) initiated the Lead Action Plan to address concerns of lead in drinking water This plan required municipalities within the province of Ontario to test for elevated levels of lead in their drinking water through the Community Lead Sampling Program in accordance with Schedule 151 of the Ontario regulation 17003 under the Safe Drinking Water Act (SDWA 2002) Under this regulation communities with greater than 10 of lead sample results that exceed the provincial standard of 10 parts per billion (ppb) are required to develop and implement an approved Corrosion Control Plan
The Cit y of Thunder Bay has approximately 8000 lead plumbing ser vices throughout the community and has taken part in the lead sampling program since 2007 The results from this sampling have indicated that approximately 25 of the results are above the 10ppb provincial limit These results contributed to the development of the Cityrsquos Corrosion Control Plan that was approved in 2010 by the MOECC The primary focus of the Plan was on lead service replacement and education with the addition of sodium hydroxide a pH adjusting chemical to be used in the last phase of the Plan to control lead corrosion
In 2014 approved revisions were made to the City of Thunder Bay Corrosion Control Plan The revised approval included provision for a 2 year pilot study to measure the effectiveness of corrosion control through chemical addition focusing on the impact the chemical has on the disinfection properties of the water In order to reduce the lead levels within private plumbing through chemical addition it has been determined an increase in pH from the average raw source water of 787 to between 90-96 is required The Water Authority wants to ensure an increase in pH to this range does not reduce the effectiveness of sodium hypochlorite used for disinfection For this reason the addition of sodium hydroxide for the purpose of corrosion control will be initially controlled and closely monitored in one pressure zone The Hodder Pressure Zone of Current river was designated as the pilot study area due to its small size and close proximity to the Bare Point Water Treatment Plant enabling 24 hour monitoring by licensed operators This specific area also contains homes with a combination of lead and copper private
HOD
DER
AVE
LESL
IE A
VE
ARUNDEL ST
STRA
THC
ON
A A
VE
1-17 HWY
R TA ST
HODD A
UC B
ASS
GRE
NV
LLE
AVE
MAR ON ST
DEW
E AV
E
ERLE ST
SH ARD DR
BLACK BAY RD
N
D
MERRI L ST
MORSE ST
DACRE ST
ADAMS ST
LIL IAN ST
ELL OTT ST
CUYLER ST
CEN
ENNI
LP
RKRD
ROB ERTA ST
HALLAM ST
MONTCLAIR ST
CURR
ENT
AVE
HN
ER B EX
RE
RONA ST
ADELA DE ST
CUB
RLAND SN
SURREY ST
GBSON
AE
COPE
NHAG
EN R
D
CONYERS ST
ALGOA S
N
COWAN ST
TALBOT ST
AUDR
EY S
T
G
S
TERRAC
E CRES
ACDOUGAL
S
PA RKWOOD ST
ADM RAL CT
BLAC
K B
AY
CRES
COURS
N
SHERAN
SRD
GRE
NV
LLE
A VE
MORSE ST
ON
B D
GRE
NVI
LLE
AVE
DEW
E AV
E
CUYLER ST
CURR
NT
E
middot
1 15000
Legend PRESSURE ZONES 1AHT 1N 1S 2A 2N 2S 3N NB
AREA OF PILOT STUDY IN
HODDER ZONE
Pressure Zone 1AHT
Pressure Zone 1N
RE
SP
ON
SIB
ILIT
Y
14
If your home has a lead service line replacing the entire service pipe is the best way to ensure no lead is getting into your water
MUNICIPAL WATERMAIN
CIT
Y Public
HO
MEO
WN
ER
Private
PROPERTY LINE
S E RV I C E P I PE
W AT E R M E TE R
ser vices and there are also no industrial users located within the zone making it an ideal location for the study Invitations to participate in the study along with additional information about lead in drinking water and corrosion control were mailed out directly to all residents within the study zone Two public information sessions were held in the Current river area to provide residents with detailed information on corrosion control and the pilot study
During the first year of the study (2015) prior to the chemical being added baseline data was collected from 45 volunteered homes in the study area During the second year of the study (2016) once the chemical is injected data will be collected from those same locations Early in 2016 sodium hydroxide will be
injected at the Hodder Pumping Station targeting the Hodder Pressure Zone (pilot study area) The expanded water quality monitoring program for the duration of the study includes sampling and testing for lead pH chlorine residual alkalinity temperature iron sodium turbidity colour trihalomethane and microbiological parameters All data collected from the study will be reviewed analysed and discussed with the MOECC Pending the results of the pilot study and consultation with the MOECC the City of Thunder Bay will commence with city wide chemical addition for the purpose of pH adjustment for corrosion control in 2017 The City of Thunder Bay will continue to inform the public on lead in drinking water corrosion control and pH adjustment throughout 2016
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
lead frequently asked questions
How does lead get into drinking water The raw water from Lake Superior and water supplied from the water distribution system have little or no lead present However lead is occasionally found in the water ser vice pipes and the plumbing in homes and can dissolve into the water supply from these sources Lead can enter tap water through corrosion of plumbing materials like lead solder fixtures or lead pipes Chrome or brass plated faucets and fixtures can also leach lead into water
How do I determine if I have lead pipes in my home Lead piping was used in older homes usually built before 1952 Lead pipe is easy to bend dullish grey in colour and leaves a silver mark when scratched on another surface
What should I do if I live in a house with a lead service pipe or plumbing When water sits in the lead ser vice pipe for long periods of time it absorbs more lead than when running Water that has stood in the tap for more than six hours should not be used for consumption Before using water for drinking or cooking let the water run from the cold water tap for up to five minutes To avoid wasting water take a shower or run a washing machine or dishwasher to clear the pipes instead of just letting it run Once you have let the water run fill pitchers kettles or pots for drinking or for food preparation during the day
Who can I call to arrange to have my water tested If you are concerned about lead levels in your water contact the City of Thunder Bay Environment Division at 684-3568 to arrange to have your water tested for lead levels
Does lead in drinking water pose a health risk Lead is a common metal found in the environment in air soil household dust food certain types of pottery and water Lead can pose a significant risk to your health if too much enters your body The greatest risk is to young children and pregnant women Lead exposure is a world-wide health problem If you have or suspect you have a lead water service alternate sources of drinking water should be considered for young children and pregnant women
The City of Thunder Bay strives to reduce overall lead ser vice connections and fixtures provide ongoing watermain flushing and cleaning and increase public awareness about water quality The watermain replacement program renews the piped water infrastructure When watermains are replaced the service connections are also replaced to the property line Prior to a scheduled watermain replacement the City will contact each affected homeowner in advance to discuss the option of replacing their lead service line The City has the watermain replaced under a capital contract and the work is performed by a private contractor During the watermain replacement all of the individual lead service lines are replaced to the property lines If the homeowner chooses to have their portion of the private lead service line replaced from the property line to the water meter that homeowner must arrange with the private contractor on-site to do the work at the homeownerrsquos expense A plumbing permit must be obtained and a plumber must complete the final connection to the water meter If the watermain on a street is not scheduled for renewal homeowners can still ask to have their lead service lines replaced The City will fund and complete all work from watermain to property line providing the homeowner has replaced the private portion of the lead line from the property line to the water meter The homeowner must obtain the required plumbing permit hire a plumber for the final connection and have all final inspections done The homeowner must submit a Priority Lead Water Service replacement Form along with documentation of service replacement and send it to the The City of Thunder Bay Engineering Division Final restoration of private property is done by the homeowner the City will restore City property The City will respond to the priority lead water private service replacement requests on a first-come first served basis with priority given to homes deemed to have elevated or high levels of lead in their drinking water after testing For information on lead service line replacement call the City at 684-3568 or visit The City of Thunder Bay website at thunderbaycaleadpipes
What is the City doing
15
source w ater protec tion
16
For the Lakehead Source Protection Area the Source Protection Plan sets out policies to protect sources of municipal drinking water It determines how drinking water threats will be reduced eliminated or monitored who is responsible for taking action timelines and how progress will be measured
The Plan specifically applies to municipal residential drinking water sources (Wellhead Protection Areas and Intake Protection Zones) no threats have been listed in the Assessment report for highly vulnerable aquifers (HVAs) or significant groundwater recharge areas (SgrAs) within the Lakehead Source Protection Area therefore no policies have been developed in these areas
Section 22 of the Ontario Regulation 28707 lists these Source Protection Plan objectives
1 To protect existing and future drinking water sources in the Lakehead Source Protection Area
2 To ensure that in all areas where a significant drinking water threat could exist that a) If the activity is occurring at the time the Source Protection Plan takes effect the activity ceases to be a significant drinking water threat and b) The activity never becomes a significant drinking water threat
The Lakehead Source Protection Plan released in 2013 by the Lakehead Source Protection Committee is available at w w wsourceprotectionnet
Lakehead Source Protection Plan
Approved Source Protection Plan - January 16 2013
Prepared by he Lakehead
Source Protection Committee
Under the Clean Water Act 2006
(On ario Regulation 28707)
Made poss ble hrough funding upport from the Government of Ontario
Prot ecting Our Water keep it Superior Although we live on the doorstep of Lake Superior we must use the resource wisely Less than one per cent of the total water on the planet is available to us as fresh water Only a portion of that is renewable fresh water If all the earthrsquos water were stored in a 5-litre container available fresh water would not quite fill a teaspoon The World resources Institute defines renewable fresh water as ldquosalt-free water that is fully replaced in any given year through rain and snow that falls on continents and islands and flows through rivers and streams to the seardquo Canada contains 64 percent of the worldrsquos annual renewable fresh water
bull Avoid fertilizers and pesticides which pollute ground water
bull When washing vehicles go to a commercial car wash that filters and recycles water Itrsquos the safe way to keep oil sediment and other pollutants from going down the drain and harming lakes creeks rivers or ground water
bull Use environmentally safe biodegradable detergents and personal care products (shampoos hair dyes lotions) without added chemicals
bull Invest in water and energy-efficient appliances such as dishwashers and washing machines
bull Reduce your use of motors on water bodies ndash use a paddle or a sail and enjoy the sounds of nature
bull Dispose of household hazardous waste properly Please do not put the following down the drain bull Paint bull Oils or grease bull Chemicals or cleaning products bull Pharmaceuticals - return unused
pharmaceuticals to your pharmacy
For more information on protecting our water or on proper disposal of hazardous waste call our Dispatcher at 625-2195
We all have a stake in protecting our water
Objectives and Scope of the Source Protection Plan
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
wise water use
2015 Marks 20th Anniversary of EcoSuperior and City of Thunder Bay Wise Water Use In 1995 a newly launched non-profit called Thunder Bay 2002 Clean amp green par tnered with the City of Thunder Bay on a mission to encourage area residents to adopt a greener lifestyle
Twenty years later the City of Thunder Bay continues to fund EcoSuperiorrsquos Water Wise Programs which focus on water conser vation water protection and promotion of our Superior tap water Below are some of the many programs that have been funded by the City of Thunder Bay and delivered by EcoSuperior over the past 20 years
1 Water saver Visits ndash residential visits to help homeowners make changes to increase water conservation in the home (1996-2011)
2 Toilet Rebate Program ndash Water bill rebate offered to residents who replace existing toilets with low flow toilets (1995-2013) Since 2010 more than 2000 rebates were issued for low flow toilets
3 Washing Machine Rebates ndash rebate to residents who replace their washing machine with a water-efficient model (2005)
4 Water Wise Gardens Xeriscaping - Using native or water-efficient plants and grasses that flourish under local conditions has many advantages such as greater resistance to drought insect infestation and disease and it reduces the need for pesticides and fertilizers
6 school Presentations ndash Educating students about water conser vation water protection Lake Superior and our municipal water system Since 1998 EcoSuperior has delivered Water Wise presentations to over 10500 students
7 Rain barrel sales ndash Capture run-off in a rain barrel and use it for all your outdoor watering needs to conser ve water and manage stormwater Since 1997 EcoSuperior has sold more than 9200 rain barrels
8 back to the Tap - This program uses advertising contests and giveaways to promote Thunder Bayrsquos tap water because ever y drop is Superior
9 The Water bar ndash Built by the Cityrsquos Water Authority the Water Bar is transportable and can be used at events to provide drinking water for event-goers
carr ying refillable water bottles EcoSuperior schedules and staffs the Water Bar Since 2011 the Water Bar has supplied Bare Point water on tap at 110 events
10 Pet Waste Digester Workshops - Dog waste is loaded with nitrogen and bacteria that can pooshylute our beautiful Lake Superior ever y time it rains Bur y or compost pet waste beneath ground level to completely break down the waste and protect our water ways
11 Canada Water Week ndash Thunder Bay has been celebrating this national event since 2013 to help raise the profile and understanding of water in Canada
12 Drainage Rebate Program - Homeowners can take advantage of rebates offered by the City of Thunder Bay for installing flood prevention measures such as sump pumps and sewer backup prevention valves Since 2013 481 homes have received a drainage rebate totalling $608343
13 Keep it superior storm Drain education ndash This program helps educate the public about the impacts of pollution entering urban storm drains In our community most of the water entering storm drains goes directly into local rivers streams and lakes untreated
14 Rain Garden Rebates - rain gardens absorb rainwater which helps to recharge our groundwater protect neighbourhoods from flooding and drainage problems keep our streams clean by reducing the amount of pollution that enters storm drains and provide habitat for birds butterflies and insects
15 stormwater Management ndash Fact sheet that explains why rainwater should be absorbed into the soil whenever possible instead of flowing into storm sewers that empty into our local water ways
WHAT GOES IN HERE
ENDS UP HERE
16 organic lawn Care factsheet ndash Learn about lawn care for a healthy lake and how to have a healthy lawn which is less likely to have pest problems
17
EarthCare
Environment Divisionrsquos Commitment to EarthCare Thunder Bay City Council has adopted the EarthCare Sustainability Plan 2014-2020 This plan which replaces the Community Environmental Action Plan (CEAP) guides the City and the community in reducing greenhouse gas emissions and supports the creation of a more sustainable and climate-resilient community One of the water goals of the plan is to improve the management of water wastewater and stormwater based on best practices This goal focuses on the need to develop a comprehensive water wastewater and stormwater master plan and the need to develop watershed restoration plans something the Environment Division and EarthCare have actively spearheaded or have been involved with in 2015 To view the plan visit thunderbayca earthcare
Brad Doff Sustainability Coordinator
EarthCare Water Working group To find out more about the Ear thCare Water Working group contact Brad Doff Sustainability Coordinator at 625-2411
Members Aaron Ward Project Engineer City of Thunder Bay Bonnie Low Engineering Clerk City of Thunder Bay
Brad Doff Sustainabilit y Coordinator City of Thunder Bay Carl goodwin Process Engineer City of Thunder Bay
Curniss Mcgoldrick Ear thCare City of Thunder Bay Dave Dutchak Project Manager City of Thunder Bay Frank Edgson Nor thshore Steelhead A ssociation
gail Willis Working Group Chair Senior Technologist City of Thunder Bay Jamie Saunders EcoSuperior
Janice Horgos Council of Canadians Thunder Bay Jim Bailey Remedial Action Plan Coordinator
Jim Vukmanich Chief Chemist Cit y of Thunder Bay Kristin Maenpaa Blue Heron Environmental
Lee Amelia Parks and Open Spaces City of Thunder Bay Lucie Lavoie EcoSuperior
Mairu Zhen Ontario First Nations Technical Services Corporation Michelle McChristie Great Lakes Advisor Ministr y of Environment
and Climate Change Rob Stewart Lakehead University
Sandra Stiles Ear thCare Advisor y Committee Sarah Kerton Sustainability Coordinator Cit y of Thunder Bay
Shelley Vescio City Forester City of Thunder Bay Tammy Cook Lakehead Regional Conser vation Authority
Werner Schwar Coordinator ndash Parks Planning City of Thunder Bay Zeke McLeod Lakehead Universit y
18
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
frequently asked questions
How do we know our drinking water is safe The Ministry of the Environment and Climate Change sets stringent monitoring requirements for drinking water Water quality is monitored 24 hours a day seven days a week Customers can have confidence that their water treatment plant has highly effective water treatment and quality assurance processes in place to remove bacteria and other harmful substances from the water
is there anything homeowners can do about lead in drinking water Lead concentrations in drinking water can be minimized by not drinking the ldquofirst drawrdquo of water in the morning This is water that has been sitting in the plumbing lines overnight and has the highest levels of leached metals such as copper zinc and lead A good practice is to run the water until it feels very cold before drinking Flushing the toilet or taking a shower can also use up this ldquofirst drawrdquo of water For more information on lead in drinking water please visit thunderbayca leadpipes
What is a Water Fill Station Water fill stations are locations where residents may purchase City water There are two self serve residential water fill stations that are open 24 hours a day seven days a week A ldquoSmart Cardrdquo or access card must be purchased in advance The stations are located at the corner of Hwy 61 and Mount Forest Boulevard and on Valley Street at Hutton Park Drive For more information on the stations or where to obtain a ldquoSmart Cardrdquo please contact 625-2195
Does the Backflow Prevention Program apply to residential homeowners The Water Works By-Law does not require single-family dwellings to install backflow prevention devices unless the Water Authority determines that the property is a high risk However homeowners can take steps to protect the drinking water system
Indirect cross-connections such as a hose with one end immersed in a swimming pool laundry sink fish tank bucket etc can result in contaminated water being pulled back into the drinking water system Wherever possible install backflow prevention devices on outside
water taps boilers and sprinkler systems to protect the quality of the public drinking water supply and the quality of the water in your home
What is a remote meter reading device remote reading devices can be installed for a water meter which will allow the meter to be read from outside your home These devices provide accurate water consumption readings without requiring the homeowner to be home or the need for a homeowner to call in quarterly meter readings Upon request these devices can be installed at the cost of the homeowner For further information on installing a remote device please contact the Environment Division at 474-4817
What can homeowners do to reduce the risk of frozen water services bull If water piping is located within cupboards next to exterior walls keep cupboard doors open to allow warmer air to circulate around pipes
bull Do not set furnace lower than 55˚F at night or when the house is vacant
bull Close and drain pipes leading to outside faucets
bull Wrap foam pipe insulation around pipes most susceptible to freezing (for example pipes near outside walls in crawl spaces or in attics)
bull Seal air leaks in homes and garages
bull If you will be away for a long period of time close off your main ser vice valve in your basement and open all taps to allow pipes to drain and have someone check your home regularly
Does the City of Thunder Bay provide sampling and testing of well water if not where can i have my well water tested no the City of Thunder Bay does not perform water quality tests for private wells This ser vice is provided free of charge from the Thunder Bay District Health Unit For more information contact the District Health Unit at 807-625-5900 or visit their website at w w wtbdhucom
19
contact us
20
Our water quality specialists are available to respond to customer inquiries and
concerns We offer services and programs to ensure our water customers can
contact us at any time of the day or night It is our job to investigate and resolve
problems quickly and efficiently
We believe inhellip QUALITY SERVICES FROM QUALITY PEOPLE
EarthCare Thunder Bay 62 5 -2 411
Water Conservation Programs delivered by EcoSuperior 624-214 0
Contact Us Water Quality Concerns Information Water Trouble reporting
625 -2195 (2 4 hour s)
Lead Testing Program 684-3568
Backflow Prevention Program 625 -2574
Water Billing and Arrears 625 -2 25 5
Water Meter reading Phone In 625 -316 0 (2 4 hour s)
Water Treatment Plant Tours 684-3567
w w wthunderbayca
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
TrEATED WATEr TO DISTrIBUTIOn 2015
s U M M a R Y R e P o R T
MONTH Total for Month (Million Litres)
Peak Flow MLD
Minimum Flow MLD
Avg Daily MLD
Operational Capacity ()
Januar y 1215 6240 3171 4050 357
Februar y 1134 6427 3177 4051 357
March 1261 6482 3194 4205 370
April 1256 6502 3184 4188 369
May 1073 6341 3066 3974 350
June 125 4 6593 3038 4180 368
July 1350 6642 2833 4355 384
August 1292 6540 3092 4168 367
September 1294 6630 3123 4 312 380
October 1197 6343 2864 3861 340
November 1202 6344 3318 4008 353
December 1129 5649 2983 3642 321
Total Volume 14658 Average 4083 360
Flow results in MLD (million litres per day) maximum capacity 113 MLD
21
Drinking-Water Systems Regulation O Reg 17003
ANNUAL REPORT 2015
Drinking-Water System Number Drinking-Water System Name
Drinking-Water System Owner Drinking-Water System Category Period being reported
220000273 Bare Point Water Treatment Plant and Distribution Subsystem City of Thunder Bay Large Municipal Residential January 1 ndash December 31 2015
Complete if your Category is Large Municipal Residential or Small Municipal Residential
Does your Drinking-Water System serve more than 10000 people Yes [X] No [ ]
Is your annual report available to the public at no charge on a web site on the Internet Yes [X] No [ ] Location of annual report hard copies Bare Point Water Treatment Plant Branches of the Thunder Bay District Library Environment Division Office ndash Victoriaville City Hall Front St Service Yard
Location where Summary Report required under O Reg 17003 Schedule 22 will be available for inspection Bare Point Water Treatment Plant Environment Division Office ndash Victoriaville
Complete for all other Categories
Number of Designated Facilities served
Did you provide a copy of your annual report to all Designated Facilities you serve Yes [ ] No [ ]
Number of Interested Authorities you report to
Did you provide a copy of your annual report to all Interested Authorities you report to for each Designated Facility Yes [ ] No [ ]
Note For the following tables below additional rows or columns may be added or an appendix may be attached to the report
List all Drinking-Water Systems (if any) which receive all of their drinking water from your system Drinking Water System Name Drinking Water System Number King Georges Park Distribution System 260070265 Terra Vista Distribution System 260094380
Did you provide a copy of your annual report to all Drinking-Water System owners that are connected to you and to whom you provide all of its drinking water
Yes [X] No [ ]
Drinking Water Systems Regulations Page 1 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Indicate how you notified system users that your annual report is available and is free of charge
[x] Public accessnotice via the web [x] Public accessnotice via Government Office [x] Public accessnotice via a newspaper [x] Public accessnotice via Public Request [x] Public accessnotice via a Public Library [x] Public accessnotice via other method City Insert ldquoMy TBayrdquo
Describe your Drinking-Water System The Bare Point WTP treats an average of 4083ML of Lake Superior water daily using ultrafiltration The water is disinfected using sodium hypochlorite and distributed to The City of Thunder Bay
List all water treatment chemicals used over this reporting period Sodium Hypochlorite
Were any significant expenses incurred to [x] Install required equipment [x] Repair required equipment [x] Replace required equipment
Please provide a brief description and a breakdown of monetary expenses incurred
In 2015 The City of Thunder Bay Environment Division Bare Point Water Treatment Plant expensed approximately $325000 towards annual equipment maintenance new installations and emergency breakdowns 2015 Capital project money expensed for the Bare Point Water Treatment Plant totaled approximately 16 Million dollars including the replacement of 1140 filter modules in the filtration units at a cost of an estimated 12 Million dollars Other notable Capital projects included $130000 towards the Corrosion Control Project along with electrical and instrumentation upgrades
The City of Thunder Bay Distribution Subsystem spent approximately 579 Million dollars on water infrastructure rehabilitation and replacement projects These projects consisted of replacing five watermains including the replacement of a section of twin 24rdquo trunk mains that distribute the water leaving the Bare Point Water Treatment Plant Additional maintenance projects included the non-invasive cost effective method of cleaning and cement mortar lining old watermains on thirteen streets $125000 was expensed under the Kerr Hydrant Replacement Program along with $100000 under the lead service replacement program Expenses for the continual improvement of water quality included watermain looping costing approximately $60000 and the installation of a blow off costing $100000 An additional $55000 was spent on watermain network expansions to address new service areas
Drinking Water Systems Regulations Page 2 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Provide details on the notices submitted in accordance with subsection 18(1) of the Safe Drinking-Water Act or section 16-4 of Schedule 16 of OReg17003 and reported to Spills Action Centre
Incident Date Parameter Result Unit of
Measure Corrective Action Corrective Action Date
Feb 19 2015 Chlorine 003 mgL Flush amp re-sample Feb 19 2015 Mar 23 2015 Lead 105 ugL Flush amp re-sample Mar 23 2015 May 02 2015 Total Coliform Present pa100ml Flush amp re-sample May 05 2015 June 24 2015 Total Coliform Present pa100ml Flush amp re-sample June 26 2015 June 26 2015 Total Coliform Present pa100ml Flush amp re-sample June 29 2015 June 27 2015 Total Coliform 3 MPN100ml Precautionary BWA
issued flush sanitize amp re-sample
June 29 2015
July 25 2015 Total Coliform Present pa100ml Flush amp re-sample July 28 2015 Aug 27 2015 Total Coliform Present pa100ml Flush amp re-sample Aug 30 2015 Sept 01 2015 Chlorine 003 mgL Flush re-sample amp bacti
sample Sep 8 2015
Nov 10 2015 Chlorine 001 mgL Flush amp re-sample Nov 10 2015 Nov 10 2015 Chlorine 002 MgL Flush amp re-sample Nov 10 2015
Microbiological testing done under the Schedule 10 11 or 12 of Regulation 17003 during this reporting period
Number of
Samples
Range of EColi Or Fecal Results
(min )-(max )
Range of Total Coliform Results
(min )-(max )
Number of HPC Samples
Range of HPC Results
(min )-(max )
Raw 52 lt10 ndash 10 lt10 - 19 NA NA Treated 52 Absent Absent 52 0 - 1 Distribution 1631 Absent Present 500 0-820
Operational testing done under Schedule 7 8 or 9 of Regulation 17003 during the period covered by this Annual Report
Number of Grab
Samples
Range of Results (min )-(max ) Unit of Measure
Turbidity 8760 0048-007 NTU Chlorine 8760 132-157 mgL Fluoride (If the DWS provides fluoridation)
NA NA NA
NOTE For continuous monitors use 8760 as the number of samples
Drinking Water Systems Regulations Page 3 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Summary of additional testing and sampling carried out in accordance with the requirement of an approval order or other legal instrument
Date of legal instrument issued Parameter Date Sampled Result Unit of Measure
MDWL 024-101 July 27 2015
Chloramines Nov 17 2015 0096 mgL
MDWL 024-101 July 27 2015
Benzo(a)pyrene Jan 14 2015 lt0010 ugL
MDWL 024-101 July 27 2015
Cyanide Jan 14 2015 lt00020 mgL
Summary of Inorganic parameters tested during this reporting period or the most recent sample results
Parameter Sample Date Result Value Unit of Measure Exceedance Antimony January 14 2015 lt060 ugL no Arsenic January 14 2015 lt10 ugL no Barium January 14 2015 lt10 ugL no Boron January 14 2015 lt50 ugL no Cadmium January 14 2015 lt010 ugL no Chromium January 14 2015 lt10 ugL no Lead See Schedule 151
information Mercury January 14 2015 lt010 ugL no Selenium January 14 2015 lt10 ugL no Sodium Jan Apr June Oct 2015
Avg 320 mgL no
Uranium January 14 2015 lt20 ugL no Fluoride January 14 2015 lt0024 mgL no Nitrite October 13 2015 lt0010 mgL no Nitrate October 13 2015 0331 mgL no
only for drinking water systems testing under Schedule 152 this includes large municipal non-residential systems small municipal non-residential systems non-municipal seasonal residential systems large non-municipal non-residential systems and small non-municipal non-residential systems
Summary of lead testing under Schedule 151 during this reporting period (applicable to the following drinking water systems large municipal residential systems small municipal residential systems and non-municipal year-round residential systems)
Location Type Number of Range of Lead Results Unit of Number of
Drinking Water Systems Regulations Page 4 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Samples (min) ndash (max ) Measure Exceedances Plumbing 334 lt10 ndash 502 ugL 58 Distribution 43 lt10-105 ugL 1
Summary of Organic parameters sampled during this reporting period or the most recent sample results
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Alachlor Jan 14 2015 lt010 ugL no Aldicarb Jan 14 2015 lt10 ugL no Aldrin + Dieldrin Jan 14 2015 lt0040 ugL no Atrazine + N-dealkylated metobolites Jan 14 2015 lt020 ugL no Azinphos-methyl Jan 14 2015 lt010 ugL no Bendiocarb Jan 14 2015 lt020 ugL no Benzene Jan 14 2015 lt050 ugL no Benzo(a)pyrene Jan 14 2015 lt0010 ugL no Bromoxynil Jan 14 2015 lt020 ugL no Carbaryl Jan 14 2015 lt020 ugL no Carbofuran Jan 14 2015 lt020 ugL no Carbon Tetrachloride Jan 14 2015 lt050 ugL no Chlordane (Total) Jan 14 2015 lt030 ugL no Chlorpyrifos Jan 14 2015 lt010 ugL no Cyanazine Jan 14 2015 lt010 ugL no Diazinon Jan 14 2015 lt010 ugL no Dicamba Jan 14 2015 lt020 ugL no 12-Dichlorobenzene Jan 14 2015 lt050 ugL no 14-Dichlorobenzene Jan 14 2015 lt050 ugL no Dichlorodiphenyltrichloroethane (DDT) + metabolites
Jan 14 2015 lt040 ugL no
12-Dichloroethane Jan 14 2015 lt050 ugL no 11-Dichloroethylene (vinylidene chloride)
Jan 14 2015 lt050 ugL no
Dichloromethane Jan 14 2015 lt50 ugL no 2-4 Dichlorophenol Jan 14 2015 lt030 ugL no 24-Dichlorophenoxy acetic acid (24-D) Jan 14 2015 lt020 ugL no Diclofop-methyl Jan 14 2015 lt020 ugL no Dimethoate Jan 14 2015 lt010 ugL no Dinoseb Jan 14 2015 lt020 ugL no Diquat Jan 14 2015 lt10 ugL no Diuron Jan 14 2015 lt10 ugL no Glyphosate Jan 14 2015 lt50 ugL no Heptachlor + Heptachlor Epoxide Jan 14 2015 lt020 ugL no
Drinking Water Systems Regulations Page 5 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Lindane (Total) Jan 14 2015 lt010 ugL no Malathion Jan 14 2015 lt010 ugL no Methoxychlor Jan 14 2015 lt010 ugL no Metolachlor Jan 14 2015 lt010 ugL no Metribuzin Jan 14 2015 lt010 ugL no Monochlorobenzene Jan 14 2015 lt050 ugL no Paraquat Jan 14 2015 lt10 ugL no Parathion Jan 14 2015 lt010 ugL no Pentachlorophenol Jan 14 2015 lt050 ugL no Phorate Jan 14 2015 lt010 ugL no Picloram Jan 14 2015 lt020 ugL no Polychlorinated Biphenyls(PCB) Jan 14 2015 lt0035 ugL no Prometryne Jan 14 2015 lt010 ugL no Simazine Jan 14 2015 lt010 ugL no THM (NOTE show latest annual average)
Jan Apr June Oct 2015
3245 ugL no
Temephos Jan 14 2015 lt010 ugL no Terbufos Jan 14 2015 lt020 ugL no Tetrachloroethylene Jan 14 2015 lt050 ugL no 2346-Tetrachlorophenol Jan 14 2015 lt050 ugL no Triallate Jan 14 2015 lt010 ugL no Trichloroethylene Jan 14 2015 lt050 ugL no 246-Trichlorophenol Jan 14 2015 lt050 ugL no 245-Trichlorophenoxy acetic acid (245-T) Jan 14 2015 lt020 ugL no Trifluralin Jan 14 2015 lt010 ugL no Vinyl Chloride Jan 14 2015 lt020 ugL no
List any Inorganic or Organic parameter(s) that exceeded half the standard prescribed in Schedule 2 of Ontario Drinking Water Quality Standards
Parameter Result Value Unit of Measure Date of Sample
Drinking Water Systems Regulations Page 6 of 6 (PIBS 4435e01) December 2011
When we heal the earth we heal ourselves ~David Orr
The activist is not the man who says the river is dirty The activist is the man who cleans up the river
~Ross Perot
We never know the worth of water till the well is dry ~Thomas Fuller ndash1732
Pure water is the worldrsquos first and foremost medicine ~Slovakian Proverb
No one can see their reflection in running water It is only in still water that we can see
~Taoist proverb
My connection to the earth is reinforced through the rhythm of the waves ~Mike Dolan
In one drop of water are found all the secrets of the oceans ~Kahlil Gibran
The people are like water and the ruler a boat Water can support a boat or overturn it ~William Shakespeare
A man of wisdom delights in water ~Confucius
Water ndash conserve and protect it ndash create a ripple effect ~City of Thunder Bay
this document is printed on acid-free
archival SMART paper made from 30
post consumer waste
TB2176(2016)
- City of Thunder Bay 2015 Annual Report - Drinking Water Quality - Front Cover
- Table of Contents
- Message from the Director - Michelle Warywoda
- Who We Are
- How Your Water Is Treated
- How Your Water Is Delivered
- Water Quality Highlights 2015
- Operator Certification and Training
- Our Commitment to Continual Improvement
- Corrosion Control Program for Lead
- Lead - Frequently Asked Questions
- Source Water Protection
- Wise Water Use
- EarthCare
- Drinking Water - Frequently Asked Questions
- Contact Us
- Treated Water Distribution 2015 Summary Report
- Ontario Drinking Water Systems Regulation O Reg 17003 Annual Report 2015 for Bare Point Water Treatment Plant and Distribution Subsystem
- Back Cover
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
w ater qualit y highlight s 2 015
operational Parameters
Units Range of Results
Drinking Water Quality
standard objective
frequency of Tests
What Does this Measure
Alkalinity - Total as CaCO3
mgL 15 - 40 30 - 500 Monthly The capability of water to neutralize acid
Dissolved Organic Carbon mgL 0 3 6 - 2 1 5 Quar terly
residual organic matter after travelling through the membrane filters
Free chlorine residual mgL 1 2 9 shy 1 5 4 gt005 77 per week The amount of chlorine
remaining in finished water
Hardness - CaCO3
mgL 30 - 60 80 - 100 Monthly The capacity of water to react with soap
Nitrate-N mgL 0 1 - 0 412 10 Quar terly Health related parameter
Nitrite-N mgL lt0 0 2 1 Quar terly Health related parameter
Odour n a Ok Inoffensive 42 per week Does the water smell goodbad
pH n a 77 7 - 8 3 8 6 5 - 8 5 77 per week The acidity or alkalinity of the water
S o d iu m mgL 3 13 - 3 81 20 Quarterly Health related parameter
Ta s t e n a Ok Inoffensive 42 per week The taste of the water
Tem p er a t u r e degC 2 4 5 - 77 3 15 77 per week The temperature ranges of the water
Tr u e C o l ou r TCU 0 - 1 5 Daily The appearance of the water
Tu r b i d i t y n T U 0 0 49 - 0 0 7 10 77 per week The clarity of the water
f or m or e i n f or m a t ion v i s i t t h un d e r b a y c a w a t e r
UNiTS NTU = nephelometric
turbidity units
mgL = milligrams per litre = parts per million
TCU = True colour units
CaCO3 = Calcium Carbonate
na = not applicable
Water Quality Monitoring We are serious about drinking water quality In 2015 Thunder Bay residents received excellent quality drinking water Samples are taken and evaluated according to Ministry of the Environment and Climate Change regulations Water quality is monitored at the treatment plant every minute of every day by operators and on-line instrumentation In addition an independent certified laboratory tested approximately 2000 samples for potential contaminants The total number of water samples taken in 2015 was more than 29000
Our testing program is fully compliant with Ontariorsquos Drinking Water regulations
9
operator certification and training
10
Type of Certificate Number of Certificates
Water Distribution Operator-in-Training (OIT) 10
Water Distribution Class I 5
Water Distribution Class II 26
Water Distribution Class III 15
Water Distribution Class IV 16
Water Treatment Operator-in-Training (OIT) 5
Water Treatment Class I 3
Water Treatment Class II 5
Water Treatment Class III 5
Water Treatment Class IV 5
Under the Safe Drinking Water Act (SDWA) all Ontario Drinking Water Systems must be categorized by type of system and classification level The City of Thunder Bayrsquos Bare Point Water Treatment Plant and Distribution Subsystem is categorized as a Level III Treatment System and a Level IV Distribution System
Section 12 (1) under the SDWA requires that no person shall operate a municipal drinking-water system unless the person holds a valid operatorrsquos certificate issued in accordance with the regulations
The certification program establishes occupational standards for operators and water quality analysts It is intended to give greater assurance of safe drinking water to the residents of Ontario through ensuring that operators have the education experience and
knowledge to per form their responsibilities effectively
Water Distribution (WD) and Water Treatment (WT) Certificates must be renewed every three years In order for operators to maintain a WD or WT certificate they must complete a minimum of 150 hours of training over the three year period this includes 42 hours of Director Approved Training which involves completing an exam with a minimum of 70 per cent to pass 108 hours of Hands on Training pertinent to WD or WT and completion of the Provincial Mandatory Course In 2015 water operators working in the Environment Division completed a total of 7198 hours of training
In order to obtain a WD or W T certificate an operator must meet the following education and experience criteria
Type of Certificate Minimum Educational Requirement Years of Experience
Operator in Training grade 12 nA
Class I grade 12 1 year
Class II grade 12 3 years
Class III 2 years of relevant post-secondar y education
4 years (2 years as an Operator in Charge)
Class IV 4 years of relevant post-secondar y education
4 years (2 years as an Operator in Charge)
As of December 31 2015 the City of Thunder Bayrsquos Environment Division operators held the following operator certificates permitting them to work with the drinking water system
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
our commitment to continual improvement
Capital Asset Management To enable the delivery of safe drinking water to all the water system holds significant assets including Bare Point Water Treatment Plant one lab five water storage facilities eight water pumping stations eight water pressure zones over 700 kilometres of watermains and thousands of connections fire hydrants manholes and valves These assets are referred to as capital
Asset management plans have been developed for the drinking water system assets to identify how they should be maintained renewed or upgraded as required
The Infrastructure amp Operations Asset Management report dated June 2005 was prepared as a consolidation of its long-range infrastructure strategies and current financial and technical practices with a goal to maintain upgrade and operate the Cityrsquos physical assets in a cost-effective manner The strategy for the water system relates directly to the replacement andor rehabilitation of the watermains With over 700 km of watermains the cost-effective rehabilitation is prioritized based on the age material type size soil conditions and pressure related issues as well as integration with road resurfacing road reconstruction work and other utilitiesrsquo underground efforts
A further Capital Planning Study was performed between December 2008 and March 2009 In this study a high level condition assessment was performed for the Bare Point Treatment Plant pumping stations and the in-ground storage reservoirs and standpipes
resulting in the determination of maintenance and renewal needs up to 2028
Over the next 20 years significant capital is required to upgrade and maintain the Cityrsquos water system On average approximately $10 million of capital investments will be incurred each year These expenditures provide for the delivery of safe drinking water to Thunder Bay residents in the short term and the long term and will be performed in a cost-effective manner through priority planning and integration with other City department upgrades
For further details the Asset Management report can be found on the City of Thunder Bay website at thunderbaycaCity governmentDepartments Infrastructure and OperationsAsset Management Planhtm
Bare Point Pilot Plant Update 2015 In 2015 the Bare Point Water Treatment Plant approved a three-year study in partnership with Lakehead University Lakehead University will support the study with staff and student time and a $250000 grant through the natural Sciences and Engineering research Council Specific objectives of the study include Bare Point Pilot Plant bull Characterization of
seasonal changes in raw water as well as the study and control of membrane
bull Conduct bench-scale tests to study the effects of temperature (03-2˚C vs 20˚C) seasonal changes in raw water characteristics and operating flux at 03-2˚C on membrane performance fouling cleaning efficiency and structure changes
bull Conduct pilot-scale tests to study the effects of temperature (03-20˚C) and operating flux at 03-2˚C on membrane performance fouling cleaning efficiency and structure changes
11
bull Investigate the impact of seasonal temperature changes (particularly cold temperatures (03shy2˚C)) on membrane structure and verify the findings of pilot-scale studies in a full-scale plant
bull Develop optimal operational and membrane cleaning protocols to minimize the impacts of the factors found to be causing decreases in membrane per formance
bull Repor t the economic and environmental benefits of the cleaning scenarios
It is the hope that these study results will demonstrate innovative processes cleaning strategies and products which will create opportunities for Thunder Bayrsquos economy to manufacture and sell to the region
Also in 2015 a pilot study was completed using an innovative technology developed at Lakehead University in the chemistry department This technology uses nano (very small) structures to improve efficiency of water treatment at very low energy The study was used in the cleaning system for the membranes at Bare Point Water Treatment Plant The results were extremely encouraging indicating chemical savings of 50 increased life span of the membranes and waste water reduction of 33
The potential to manufacture this technology is now being investigated for use in drinking water plans in Ontario
Cross-Connection amp Backflow Prevention Program The City of Thunder Bay is dedicated to protecting the quality of our drinking water In order to manage the potable water supply and minimize risks to public health the Development Services Department and Environment Division ndash Water Authority have implemented a Backflow Prevention Program Work is ongoing with property owners certified testers and plumbing contractors to identify cross-connections and advise where backflow prevention devices are required to protect the public potable water supply For more information on this program contact the Building Division at 625-2574
Wise Water Use ndash Bringing it Outdoors Thunder Bay is proud of its drinking water Letrsquos use it wisely
Although rainwater isnrsquot always enough to keep your garden beds in good condition during hot summer months you can give the rain a helping hand and reduce your use of drinking water outdoors by following some of these tips
1 USE A RAiN BARREL A rain barrel will capture water for use in your garden decreasing the need to turn on the hose rainwater is the type of water your garden likes best - it is ldquosoftrdquo and even contains small amounts of nitrogen An added environmental benefit is that rain barrel use cuts down on stormwater runoff to the Cityrsquos storm sewer system and thus to Lake Superior So by using a rain barrel you are protecting the source of your drinking water
Each year the City of Thunder Bay funds a discounted rain barrel program delivered by EcoSuperior Residents with a City water account receive a $20 discount on a rain barrel purchase when they present a copy of their water bill at EcoSuperior For updates on this program visit thunderbaycaLivingEnvironment Waterrain Barrel Discounthtm
2 TRY xERiSCAPiNg The word xeriscaping comes from the Greek word xeros for dry and scape meaning a view or scene Xeriscaping produces a garden where plants can survive during dry periods without water or fertilizers
Local garden centres can advise on xeriscaping - the key is to choose dry-loving plants and encourage deep root systems Decorative rocks boulders permeable pavers sculptures or ornaments can be incorporated to achieve the look you want
3 WHETHER YOUrsquoRE iNDOORS OR OUT PRACTiSE THE 3Rs OF WiSE WATER USE
bull Reduce ndash Become aware of the amount of water yoursquore using and look for ways to use less
bull Retrofit ndash replace water-guzzling toilets and appliances with more water-efficient models or retrofit existing appliances with water-saving devices
bull Repair ndash Stop the leaks In one year a leak of just OnE drip per second wastes 10000 litres (2167 gallons) of water ndash enough water to fill more than 60 bathtubs
12
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T13
corrosion control program for lead
Studies have shown chronic exposure to lead even at low levels can have health impacts Of particular concern are the neurodevelopmental effects impacting learning and memor y on developing fetuses and young children
Lead in drinking water can originate from older internal pipes and lead ser vice lines or from the solder used to connect the pipes or fixtures Older homes built prior to 1950 are more likely to have lead pipes and ser vice lines
In 2007 the Ministr y of the Environment and Climate Change (MOECC) initiated the Lead Action Plan to address concerns of lead in drinking water This plan required municipalities within the province of Ontario to test for elevated levels of lead in their drinking water through the Community Lead Sampling Program in accordance with Schedule 151 of the Ontario regulation 17003 under the Safe Drinking Water Act (SDWA 2002) Under this regulation communities with greater than 10 of lead sample results that exceed the provincial standard of 10 parts per billion (ppb) are required to develop and implement an approved Corrosion Control Plan
The Cit y of Thunder Bay has approximately 8000 lead plumbing ser vices throughout the community and has taken part in the lead sampling program since 2007 The results from this sampling have indicated that approximately 25 of the results are above the 10ppb provincial limit These results contributed to the development of the Cityrsquos Corrosion Control Plan that was approved in 2010 by the MOECC The primary focus of the Plan was on lead service replacement and education with the addition of sodium hydroxide a pH adjusting chemical to be used in the last phase of the Plan to control lead corrosion
In 2014 approved revisions were made to the City of Thunder Bay Corrosion Control Plan The revised approval included provision for a 2 year pilot study to measure the effectiveness of corrosion control through chemical addition focusing on the impact the chemical has on the disinfection properties of the water In order to reduce the lead levels within private plumbing through chemical addition it has been determined an increase in pH from the average raw source water of 787 to between 90-96 is required The Water Authority wants to ensure an increase in pH to this range does not reduce the effectiveness of sodium hypochlorite used for disinfection For this reason the addition of sodium hydroxide for the purpose of corrosion control will be initially controlled and closely monitored in one pressure zone The Hodder Pressure Zone of Current river was designated as the pilot study area due to its small size and close proximity to the Bare Point Water Treatment Plant enabling 24 hour monitoring by licensed operators This specific area also contains homes with a combination of lead and copper private
HOD
DER
AVE
LESL
IE A
VE
ARUNDEL ST
STRA
THC
ON
A A
VE
1-17 HWY
R TA ST
HODD A
UC B
ASS
GRE
NV
LLE
AVE
MAR ON ST
DEW
E AV
E
ERLE ST
SH ARD DR
BLACK BAY RD
N
D
MERRI L ST
MORSE ST
DACRE ST
ADAMS ST
LIL IAN ST
ELL OTT ST
CUYLER ST
CEN
ENNI
LP
RKRD
ROB ERTA ST
HALLAM ST
MONTCLAIR ST
CURR
ENT
AVE
HN
ER B EX
RE
RONA ST
ADELA DE ST
CUB
RLAND SN
SURREY ST
GBSON
AE
COPE
NHAG
EN R
D
CONYERS ST
ALGOA S
N
COWAN ST
TALBOT ST
AUDR
EY S
T
G
S
TERRAC
E CRES
ACDOUGAL
S
PA RKWOOD ST
ADM RAL CT
BLAC
K B
AY
CRES
COURS
N
SHERAN
SRD
GRE
NV
LLE
A VE
MORSE ST
ON
B D
GRE
NVI
LLE
AVE
DEW
E AV
E
CUYLER ST
CURR
NT
E
middot
1 15000
Legend PRESSURE ZONES 1AHT 1N 1S 2A 2N 2S 3N NB
AREA OF PILOT STUDY IN
HODDER ZONE
Pressure Zone 1AHT
Pressure Zone 1N
RE
SP
ON
SIB
ILIT
Y
14
If your home has a lead service line replacing the entire service pipe is the best way to ensure no lead is getting into your water
MUNICIPAL WATERMAIN
CIT
Y Public
HO
MEO
WN
ER
Private
PROPERTY LINE
S E RV I C E P I PE
W AT E R M E TE R
ser vices and there are also no industrial users located within the zone making it an ideal location for the study Invitations to participate in the study along with additional information about lead in drinking water and corrosion control were mailed out directly to all residents within the study zone Two public information sessions were held in the Current river area to provide residents with detailed information on corrosion control and the pilot study
During the first year of the study (2015) prior to the chemical being added baseline data was collected from 45 volunteered homes in the study area During the second year of the study (2016) once the chemical is injected data will be collected from those same locations Early in 2016 sodium hydroxide will be
injected at the Hodder Pumping Station targeting the Hodder Pressure Zone (pilot study area) The expanded water quality monitoring program for the duration of the study includes sampling and testing for lead pH chlorine residual alkalinity temperature iron sodium turbidity colour trihalomethane and microbiological parameters All data collected from the study will be reviewed analysed and discussed with the MOECC Pending the results of the pilot study and consultation with the MOECC the City of Thunder Bay will commence with city wide chemical addition for the purpose of pH adjustment for corrosion control in 2017 The City of Thunder Bay will continue to inform the public on lead in drinking water corrosion control and pH adjustment throughout 2016
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
lead frequently asked questions
How does lead get into drinking water The raw water from Lake Superior and water supplied from the water distribution system have little or no lead present However lead is occasionally found in the water ser vice pipes and the plumbing in homes and can dissolve into the water supply from these sources Lead can enter tap water through corrosion of plumbing materials like lead solder fixtures or lead pipes Chrome or brass plated faucets and fixtures can also leach lead into water
How do I determine if I have lead pipes in my home Lead piping was used in older homes usually built before 1952 Lead pipe is easy to bend dullish grey in colour and leaves a silver mark when scratched on another surface
What should I do if I live in a house with a lead service pipe or plumbing When water sits in the lead ser vice pipe for long periods of time it absorbs more lead than when running Water that has stood in the tap for more than six hours should not be used for consumption Before using water for drinking or cooking let the water run from the cold water tap for up to five minutes To avoid wasting water take a shower or run a washing machine or dishwasher to clear the pipes instead of just letting it run Once you have let the water run fill pitchers kettles or pots for drinking or for food preparation during the day
Who can I call to arrange to have my water tested If you are concerned about lead levels in your water contact the City of Thunder Bay Environment Division at 684-3568 to arrange to have your water tested for lead levels
Does lead in drinking water pose a health risk Lead is a common metal found in the environment in air soil household dust food certain types of pottery and water Lead can pose a significant risk to your health if too much enters your body The greatest risk is to young children and pregnant women Lead exposure is a world-wide health problem If you have or suspect you have a lead water service alternate sources of drinking water should be considered for young children and pregnant women
The City of Thunder Bay strives to reduce overall lead ser vice connections and fixtures provide ongoing watermain flushing and cleaning and increase public awareness about water quality The watermain replacement program renews the piped water infrastructure When watermains are replaced the service connections are also replaced to the property line Prior to a scheduled watermain replacement the City will contact each affected homeowner in advance to discuss the option of replacing their lead service line The City has the watermain replaced under a capital contract and the work is performed by a private contractor During the watermain replacement all of the individual lead service lines are replaced to the property lines If the homeowner chooses to have their portion of the private lead service line replaced from the property line to the water meter that homeowner must arrange with the private contractor on-site to do the work at the homeownerrsquos expense A plumbing permit must be obtained and a plumber must complete the final connection to the water meter If the watermain on a street is not scheduled for renewal homeowners can still ask to have their lead service lines replaced The City will fund and complete all work from watermain to property line providing the homeowner has replaced the private portion of the lead line from the property line to the water meter The homeowner must obtain the required plumbing permit hire a plumber for the final connection and have all final inspections done The homeowner must submit a Priority Lead Water Service replacement Form along with documentation of service replacement and send it to the The City of Thunder Bay Engineering Division Final restoration of private property is done by the homeowner the City will restore City property The City will respond to the priority lead water private service replacement requests on a first-come first served basis with priority given to homes deemed to have elevated or high levels of lead in their drinking water after testing For information on lead service line replacement call the City at 684-3568 or visit The City of Thunder Bay website at thunderbaycaleadpipes
What is the City doing
15
source w ater protec tion
16
For the Lakehead Source Protection Area the Source Protection Plan sets out policies to protect sources of municipal drinking water It determines how drinking water threats will be reduced eliminated or monitored who is responsible for taking action timelines and how progress will be measured
The Plan specifically applies to municipal residential drinking water sources (Wellhead Protection Areas and Intake Protection Zones) no threats have been listed in the Assessment report for highly vulnerable aquifers (HVAs) or significant groundwater recharge areas (SgrAs) within the Lakehead Source Protection Area therefore no policies have been developed in these areas
Section 22 of the Ontario Regulation 28707 lists these Source Protection Plan objectives
1 To protect existing and future drinking water sources in the Lakehead Source Protection Area
2 To ensure that in all areas where a significant drinking water threat could exist that a) If the activity is occurring at the time the Source Protection Plan takes effect the activity ceases to be a significant drinking water threat and b) The activity never becomes a significant drinking water threat
The Lakehead Source Protection Plan released in 2013 by the Lakehead Source Protection Committee is available at w w wsourceprotectionnet
Lakehead Source Protection Plan
Approved Source Protection Plan - January 16 2013
Prepared by he Lakehead
Source Protection Committee
Under the Clean Water Act 2006
(On ario Regulation 28707)
Made poss ble hrough funding upport from the Government of Ontario
Prot ecting Our Water keep it Superior Although we live on the doorstep of Lake Superior we must use the resource wisely Less than one per cent of the total water on the planet is available to us as fresh water Only a portion of that is renewable fresh water If all the earthrsquos water were stored in a 5-litre container available fresh water would not quite fill a teaspoon The World resources Institute defines renewable fresh water as ldquosalt-free water that is fully replaced in any given year through rain and snow that falls on continents and islands and flows through rivers and streams to the seardquo Canada contains 64 percent of the worldrsquos annual renewable fresh water
bull Avoid fertilizers and pesticides which pollute ground water
bull When washing vehicles go to a commercial car wash that filters and recycles water Itrsquos the safe way to keep oil sediment and other pollutants from going down the drain and harming lakes creeks rivers or ground water
bull Use environmentally safe biodegradable detergents and personal care products (shampoos hair dyes lotions) without added chemicals
bull Invest in water and energy-efficient appliances such as dishwashers and washing machines
bull Reduce your use of motors on water bodies ndash use a paddle or a sail and enjoy the sounds of nature
bull Dispose of household hazardous waste properly Please do not put the following down the drain bull Paint bull Oils or grease bull Chemicals or cleaning products bull Pharmaceuticals - return unused
pharmaceuticals to your pharmacy
For more information on protecting our water or on proper disposal of hazardous waste call our Dispatcher at 625-2195
We all have a stake in protecting our water
Objectives and Scope of the Source Protection Plan
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
wise water use
2015 Marks 20th Anniversary of EcoSuperior and City of Thunder Bay Wise Water Use In 1995 a newly launched non-profit called Thunder Bay 2002 Clean amp green par tnered with the City of Thunder Bay on a mission to encourage area residents to adopt a greener lifestyle
Twenty years later the City of Thunder Bay continues to fund EcoSuperiorrsquos Water Wise Programs which focus on water conser vation water protection and promotion of our Superior tap water Below are some of the many programs that have been funded by the City of Thunder Bay and delivered by EcoSuperior over the past 20 years
1 Water saver Visits ndash residential visits to help homeowners make changes to increase water conservation in the home (1996-2011)
2 Toilet Rebate Program ndash Water bill rebate offered to residents who replace existing toilets with low flow toilets (1995-2013) Since 2010 more than 2000 rebates were issued for low flow toilets
3 Washing Machine Rebates ndash rebate to residents who replace their washing machine with a water-efficient model (2005)
4 Water Wise Gardens Xeriscaping - Using native or water-efficient plants and grasses that flourish under local conditions has many advantages such as greater resistance to drought insect infestation and disease and it reduces the need for pesticides and fertilizers
6 school Presentations ndash Educating students about water conser vation water protection Lake Superior and our municipal water system Since 1998 EcoSuperior has delivered Water Wise presentations to over 10500 students
7 Rain barrel sales ndash Capture run-off in a rain barrel and use it for all your outdoor watering needs to conser ve water and manage stormwater Since 1997 EcoSuperior has sold more than 9200 rain barrels
8 back to the Tap - This program uses advertising contests and giveaways to promote Thunder Bayrsquos tap water because ever y drop is Superior
9 The Water bar ndash Built by the Cityrsquos Water Authority the Water Bar is transportable and can be used at events to provide drinking water for event-goers
carr ying refillable water bottles EcoSuperior schedules and staffs the Water Bar Since 2011 the Water Bar has supplied Bare Point water on tap at 110 events
10 Pet Waste Digester Workshops - Dog waste is loaded with nitrogen and bacteria that can pooshylute our beautiful Lake Superior ever y time it rains Bur y or compost pet waste beneath ground level to completely break down the waste and protect our water ways
11 Canada Water Week ndash Thunder Bay has been celebrating this national event since 2013 to help raise the profile and understanding of water in Canada
12 Drainage Rebate Program - Homeowners can take advantage of rebates offered by the City of Thunder Bay for installing flood prevention measures such as sump pumps and sewer backup prevention valves Since 2013 481 homes have received a drainage rebate totalling $608343
13 Keep it superior storm Drain education ndash This program helps educate the public about the impacts of pollution entering urban storm drains In our community most of the water entering storm drains goes directly into local rivers streams and lakes untreated
14 Rain Garden Rebates - rain gardens absorb rainwater which helps to recharge our groundwater protect neighbourhoods from flooding and drainage problems keep our streams clean by reducing the amount of pollution that enters storm drains and provide habitat for birds butterflies and insects
15 stormwater Management ndash Fact sheet that explains why rainwater should be absorbed into the soil whenever possible instead of flowing into storm sewers that empty into our local water ways
WHAT GOES IN HERE
ENDS UP HERE
16 organic lawn Care factsheet ndash Learn about lawn care for a healthy lake and how to have a healthy lawn which is less likely to have pest problems
17
EarthCare
Environment Divisionrsquos Commitment to EarthCare Thunder Bay City Council has adopted the EarthCare Sustainability Plan 2014-2020 This plan which replaces the Community Environmental Action Plan (CEAP) guides the City and the community in reducing greenhouse gas emissions and supports the creation of a more sustainable and climate-resilient community One of the water goals of the plan is to improve the management of water wastewater and stormwater based on best practices This goal focuses on the need to develop a comprehensive water wastewater and stormwater master plan and the need to develop watershed restoration plans something the Environment Division and EarthCare have actively spearheaded or have been involved with in 2015 To view the plan visit thunderbayca earthcare
Brad Doff Sustainability Coordinator
EarthCare Water Working group To find out more about the Ear thCare Water Working group contact Brad Doff Sustainability Coordinator at 625-2411
Members Aaron Ward Project Engineer City of Thunder Bay Bonnie Low Engineering Clerk City of Thunder Bay
Brad Doff Sustainabilit y Coordinator City of Thunder Bay Carl goodwin Process Engineer City of Thunder Bay
Curniss Mcgoldrick Ear thCare City of Thunder Bay Dave Dutchak Project Manager City of Thunder Bay Frank Edgson Nor thshore Steelhead A ssociation
gail Willis Working Group Chair Senior Technologist City of Thunder Bay Jamie Saunders EcoSuperior
Janice Horgos Council of Canadians Thunder Bay Jim Bailey Remedial Action Plan Coordinator
Jim Vukmanich Chief Chemist Cit y of Thunder Bay Kristin Maenpaa Blue Heron Environmental
Lee Amelia Parks and Open Spaces City of Thunder Bay Lucie Lavoie EcoSuperior
Mairu Zhen Ontario First Nations Technical Services Corporation Michelle McChristie Great Lakes Advisor Ministr y of Environment
and Climate Change Rob Stewart Lakehead University
Sandra Stiles Ear thCare Advisor y Committee Sarah Kerton Sustainability Coordinator Cit y of Thunder Bay
Shelley Vescio City Forester City of Thunder Bay Tammy Cook Lakehead Regional Conser vation Authority
Werner Schwar Coordinator ndash Parks Planning City of Thunder Bay Zeke McLeod Lakehead Universit y
18
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
frequently asked questions
How do we know our drinking water is safe The Ministry of the Environment and Climate Change sets stringent monitoring requirements for drinking water Water quality is monitored 24 hours a day seven days a week Customers can have confidence that their water treatment plant has highly effective water treatment and quality assurance processes in place to remove bacteria and other harmful substances from the water
is there anything homeowners can do about lead in drinking water Lead concentrations in drinking water can be minimized by not drinking the ldquofirst drawrdquo of water in the morning This is water that has been sitting in the plumbing lines overnight and has the highest levels of leached metals such as copper zinc and lead A good practice is to run the water until it feels very cold before drinking Flushing the toilet or taking a shower can also use up this ldquofirst drawrdquo of water For more information on lead in drinking water please visit thunderbayca leadpipes
What is a Water Fill Station Water fill stations are locations where residents may purchase City water There are two self serve residential water fill stations that are open 24 hours a day seven days a week A ldquoSmart Cardrdquo or access card must be purchased in advance The stations are located at the corner of Hwy 61 and Mount Forest Boulevard and on Valley Street at Hutton Park Drive For more information on the stations or where to obtain a ldquoSmart Cardrdquo please contact 625-2195
Does the Backflow Prevention Program apply to residential homeowners The Water Works By-Law does not require single-family dwellings to install backflow prevention devices unless the Water Authority determines that the property is a high risk However homeowners can take steps to protect the drinking water system
Indirect cross-connections such as a hose with one end immersed in a swimming pool laundry sink fish tank bucket etc can result in contaminated water being pulled back into the drinking water system Wherever possible install backflow prevention devices on outside
water taps boilers and sprinkler systems to protect the quality of the public drinking water supply and the quality of the water in your home
What is a remote meter reading device remote reading devices can be installed for a water meter which will allow the meter to be read from outside your home These devices provide accurate water consumption readings without requiring the homeowner to be home or the need for a homeowner to call in quarterly meter readings Upon request these devices can be installed at the cost of the homeowner For further information on installing a remote device please contact the Environment Division at 474-4817
What can homeowners do to reduce the risk of frozen water services bull If water piping is located within cupboards next to exterior walls keep cupboard doors open to allow warmer air to circulate around pipes
bull Do not set furnace lower than 55˚F at night or when the house is vacant
bull Close and drain pipes leading to outside faucets
bull Wrap foam pipe insulation around pipes most susceptible to freezing (for example pipes near outside walls in crawl spaces or in attics)
bull Seal air leaks in homes and garages
bull If you will be away for a long period of time close off your main ser vice valve in your basement and open all taps to allow pipes to drain and have someone check your home regularly
Does the City of Thunder Bay provide sampling and testing of well water if not where can i have my well water tested no the City of Thunder Bay does not perform water quality tests for private wells This ser vice is provided free of charge from the Thunder Bay District Health Unit For more information contact the District Health Unit at 807-625-5900 or visit their website at w w wtbdhucom
19
contact us
20
Our water quality specialists are available to respond to customer inquiries and
concerns We offer services and programs to ensure our water customers can
contact us at any time of the day or night It is our job to investigate and resolve
problems quickly and efficiently
We believe inhellip QUALITY SERVICES FROM QUALITY PEOPLE
EarthCare Thunder Bay 62 5 -2 411
Water Conservation Programs delivered by EcoSuperior 624-214 0
Contact Us Water Quality Concerns Information Water Trouble reporting
625 -2195 (2 4 hour s)
Lead Testing Program 684-3568
Backflow Prevention Program 625 -2574
Water Billing and Arrears 625 -2 25 5
Water Meter reading Phone In 625 -316 0 (2 4 hour s)
Water Treatment Plant Tours 684-3567
w w wthunderbayca
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
TrEATED WATEr TO DISTrIBUTIOn 2015
s U M M a R Y R e P o R T
MONTH Total for Month (Million Litres)
Peak Flow MLD
Minimum Flow MLD
Avg Daily MLD
Operational Capacity ()
Januar y 1215 6240 3171 4050 357
Februar y 1134 6427 3177 4051 357
March 1261 6482 3194 4205 370
April 1256 6502 3184 4188 369
May 1073 6341 3066 3974 350
June 125 4 6593 3038 4180 368
July 1350 6642 2833 4355 384
August 1292 6540 3092 4168 367
September 1294 6630 3123 4 312 380
October 1197 6343 2864 3861 340
November 1202 6344 3318 4008 353
December 1129 5649 2983 3642 321
Total Volume 14658 Average 4083 360
Flow results in MLD (million litres per day) maximum capacity 113 MLD
21
Drinking-Water Systems Regulation O Reg 17003
ANNUAL REPORT 2015
Drinking-Water System Number Drinking-Water System Name
Drinking-Water System Owner Drinking-Water System Category Period being reported
220000273 Bare Point Water Treatment Plant and Distribution Subsystem City of Thunder Bay Large Municipal Residential January 1 ndash December 31 2015
Complete if your Category is Large Municipal Residential or Small Municipal Residential
Does your Drinking-Water System serve more than 10000 people Yes [X] No [ ]
Is your annual report available to the public at no charge on a web site on the Internet Yes [X] No [ ] Location of annual report hard copies Bare Point Water Treatment Plant Branches of the Thunder Bay District Library Environment Division Office ndash Victoriaville City Hall Front St Service Yard
Location where Summary Report required under O Reg 17003 Schedule 22 will be available for inspection Bare Point Water Treatment Plant Environment Division Office ndash Victoriaville
Complete for all other Categories
Number of Designated Facilities served
Did you provide a copy of your annual report to all Designated Facilities you serve Yes [ ] No [ ]
Number of Interested Authorities you report to
Did you provide a copy of your annual report to all Interested Authorities you report to for each Designated Facility Yes [ ] No [ ]
Note For the following tables below additional rows or columns may be added or an appendix may be attached to the report
List all Drinking-Water Systems (if any) which receive all of their drinking water from your system Drinking Water System Name Drinking Water System Number King Georges Park Distribution System 260070265 Terra Vista Distribution System 260094380
Did you provide a copy of your annual report to all Drinking-Water System owners that are connected to you and to whom you provide all of its drinking water
Yes [X] No [ ]
Drinking Water Systems Regulations Page 1 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Indicate how you notified system users that your annual report is available and is free of charge
[x] Public accessnotice via the web [x] Public accessnotice via Government Office [x] Public accessnotice via a newspaper [x] Public accessnotice via Public Request [x] Public accessnotice via a Public Library [x] Public accessnotice via other method City Insert ldquoMy TBayrdquo
Describe your Drinking-Water System The Bare Point WTP treats an average of 4083ML of Lake Superior water daily using ultrafiltration The water is disinfected using sodium hypochlorite and distributed to The City of Thunder Bay
List all water treatment chemicals used over this reporting period Sodium Hypochlorite
Were any significant expenses incurred to [x] Install required equipment [x] Repair required equipment [x] Replace required equipment
Please provide a brief description and a breakdown of monetary expenses incurred
In 2015 The City of Thunder Bay Environment Division Bare Point Water Treatment Plant expensed approximately $325000 towards annual equipment maintenance new installations and emergency breakdowns 2015 Capital project money expensed for the Bare Point Water Treatment Plant totaled approximately 16 Million dollars including the replacement of 1140 filter modules in the filtration units at a cost of an estimated 12 Million dollars Other notable Capital projects included $130000 towards the Corrosion Control Project along with electrical and instrumentation upgrades
The City of Thunder Bay Distribution Subsystem spent approximately 579 Million dollars on water infrastructure rehabilitation and replacement projects These projects consisted of replacing five watermains including the replacement of a section of twin 24rdquo trunk mains that distribute the water leaving the Bare Point Water Treatment Plant Additional maintenance projects included the non-invasive cost effective method of cleaning and cement mortar lining old watermains on thirteen streets $125000 was expensed under the Kerr Hydrant Replacement Program along with $100000 under the lead service replacement program Expenses for the continual improvement of water quality included watermain looping costing approximately $60000 and the installation of a blow off costing $100000 An additional $55000 was spent on watermain network expansions to address new service areas
Drinking Water Systems Regulations Page 2 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Provide details on the notices submitted in accordance with subsection 18(1) of the Safe Drinking-Water Act or section 16-4 of Schedule 16 of OReg17003 and reported to Spills Action Centre
Incident Date Parameter Result Unit of
Measure Corrective Action Corrective Action Date
Feb 19 2015 Chlorine 003 mgL Flush amp re-sample Feb 19 2015 Mar 23 2015 Lead 105 ugL Flush amp re-sample Mar 23 2015 May 02 2015 Total Coliform Present pa100ml Flush amp re-sample May 05 2015 June 24 2015 Total Coliform Present pa100ml Flush amp re-sample June 26 2015 June 26 2015 Total Coliform Present pa100ml Flush amp re-sample June 29 2015 June 27 2015 Total Coliform 3 MPN100ml Precautionary BWA
issued flush sanitize amp re-sample
June 29 2015
July 25 2015 Total Coliform Present pa100ml Flush amp re-sample July 28 2015 Aug 27 2015 Total Coliform Present pa100ml Flush amp re-sample Aug 30 2015 Sept 01 2015 Chlorine 003 mgL Flush re-sample amp bacti
sample Sep 8 2015
Nov 10 2015 Chlorine 001 mgL Flush amp re-sample Nov 10 2015 Nov 10 2015 Chlorine 002 MgL Flush amp re-sample Nov 10 2015
Microbiological testing done under the Schedule 10 11 or 12 of Regulation 17003 during this reporting period
Number of
Samples
Range of EColi Or Fecal Results
(min )-(max )
Range of Total Coliform Results
(min )-(max )
Number of HPC Samples
Range of HPC Results
(min )-(max )
Raw 52 lt10 ndash 10 lt10 - 19 NA NA Treated 52 Absent Absent 52 0 - 1 Distribution 1631 Absent Present 500 0-820
Operational testing done under Schedule 7 8 or 9 of Regulation 17003 during the period covered by this Annual Report
Number of Grab
Samples
Range of Results (min )-(max ) Unit of Measure
Turbidity 8760 0048-007 NTU Chlorine 8760 132-157 mgL Fluoride (If the DWS provides fluoridation)
NA NA NA
NOTE For continuous monitors use 8760 as the number of samples
Drinking Water Systems Regulations Page 3 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Summary of additional testing and sampling carried out in accordance with the requirement of an approval order or other legal instrument
Date of legal instrument issued Parameter Date Sampled Result Unit of Measure
MDWL 024-101 July 27 2015
Chloramines Nov 17 2015 0096 mgL
MDWL 024-101 July 27 2015
Benzo(a)pyrene Jan 14 2015 lt0010 ugL
MDWL 024-101 July 27 2015
Cyanide Jan 14 2015 lt00020 mgL
Summary of Inorganic parameters tested during this reporting period or the most recent sample results
Parameter Sample Date Result Value Unit of Measure Exceedance Antimony January 14 2015 lt060 ugL no Arsenic January 14 2015 lt10 ugL no Barium January 14 2015 lt10 ugL no Boron January 14 2015 lt50 ugL no Cadmium January 14 2015 lt010 ugL no Chromium January 14 2015 lt10 ugL no Lead See Schedule 151
information Mercury January 14 2015 lt010 ugL no Selenium January 14 2015 lt10 ugL no Sodium Jan Apr June Oct 2015
Avg 320 mgL no
Uranium January 14 2015 lt20 ugL no Fluoride January 14 2015 lt0024 mgL no Nitrite October 13 2015 lt0010 mgL no Nitrate October 13 2015 0331 mgL no
only for drinking water systems testing under Schedule 152 this includes large municipal non-residential systems small municipal non-residential systems non-municipal seasonal residential systems large non-municipal non-residential systems and small non-municipal non-residential systems
Summary of lead testing under Schedule 151 during this reporting period (applicable to the following drinking water systems large municipal residential systems small municipal residential systems and non-municipal year-round residential systems)
Location Type Number of Range of Lead Results Unit of Number of
Drinking Water Systems Regulations Page 4 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Samples (min) ndash (max ) Measure Exceedances Plumbing 334 lt10 ndash 502 ugL 58 Distribution 43 lt10-105 ugL 1
Summary of Organic parameters sampled during this reporting period or the most recent sample results
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Alachlor Jan 14 2015 lt010 ugL no Aldicarb Jan 14 2015 lt10 ugL no Aldrin + Dieldrin Jan 14 2015 lt0040 ugL no Atrazine + N-dealkylated metobolites Jan 14 2015 lt020 ugL no Azinphos-methyl Jan 14 2015 lt010 ugL no Bendiocarb Jan 14 2015 lt020 ugL no Benzene Jan 14 2015 lt050 ugL no Benzo(a)pyrene Jan 14 2015 lt0010 ugL no Bromoxynil Jan 14 2015 lt020 ugL no Carbaryl Jan 14 2015 lt020 ugL no Carbofuran Jan 14 2015 lt020 ugL no Carbon Tetrachloride Jan 14 2015 lt050 ugL no Chlordane (Total) Jan 14 2015 lt030 ugL no Chlorpyrifos Jan 14 2015 lt010 ugL no Cyanazine Jan 14 2015 lt010 ugL no Diazinon Jan 14 2015 lt010 ugL no Dicamba Jan 14 2015 lt020 ugL no 12-Dichlorobenzene Jan 14 2015 lt050 ugL no 14-Dichlorobenzene Jan 14 2015 lt050 ugL no Dichlorodiphenyltrichloroethane (DDT) + metabolites
Jan 14 2015 lt040 ugL no
12-Dichloroethane Jan 14 2015 lt050 ugL no 11-Dichloroethylene (vinylidene chloride)
Jan 14 2015 lt050 ugL no
Dichloromethane Jan 14 2015 lt50 ugL no 2-4 Dichlorophenol Jan 14 2015 lt030 ugL no 24-Dichlorophenoxy acetic acid (24-D) Jan 14 2015 lt020 ugL no Diclofop-methyl Jan 14 2015 lt020 ugL no Dimethoate Jan 14 2015 lt010 ugL no Dinoseb Jan 14 2015 lt020 ugL no Diquat Jan 14 2015 lt10 ugL no Diuron Jan 14 2015 lt10 ugL no Glyphosate Jan 14 2015 lt50 ugL no Heptachlor + Heptachlor Epoxide Jan 14 2015 lt020 ugL no
Drinking Water Systems Regulations Page 5 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Lindane (Total) Jan 14 2015 lt010 ugL no Malathion Jan 14 2015 lt010 ugL no Methoxychlor Jan 14 2015 lt010 ugL no Metolachlor Jan 14 2015 lt010 ugL no Metribuzin Jan 14 2015 lt010 ugL no Monochlorobenzene Jan 14 2015 lt050 ugL no Paraquat Jan 14 2015 lt10 ugL no Parathion Jan 14 2015 lt010 ugL no Pentachlorophenol Jan 14 2015 lt050 ugL no Phorate Jan 14 2015 lt010 ugL no Picloram Jan 14 2015 lt020 ugL no Polychlorinated Biphenyls(PCB) Jan 14 2015 lt0035 ugL no Prometryne Jan 14 2015 lt010 ugL no Simazine Jan 14 2015 lt010 ugL no THM (NOTE show latest annual average)
Jan Apr June Oct 2015
3245 ugL no
Temephos Jan 14 2015 lt010 ugL no Terbufos Jan 14 2015 lt020 ugL no Tetrachloroethylene Jan 14 2015 lt050 ugL no 2346-Tetrachlorophenol Jan 14 2015 lt050 ugL no Triallate Jan 14 2015 lt010 ugL no Trichloroethylene Jan 14 2015 lt050 ugL no 246-Trichlorophenol Jan 14 2015 lt050 ugL no 245-Trichlorophenoxy acetic acid (245-T) Jan 14 2015 lt020 ugL no Trifluralin Jan 14 2015 lt010 ugL no Vinyl Chloride Jan 14 2015 lt020 ugL no
List any Inorganic or Organic parameter(s) that exceeded half the standard prescribed in Schedule 2 of Ontario Drinking Water Quality Standards
Parameter Result Value Unit of Measure Date of Sample
Drinking Water Systems Regulations Page 6 of 6 (PIBS 4435e01) December 2011
When we heal the earth we heal ourselves ~David Orr
The activist is not the man who says the river is dirty The activist is the man who cleans up the river
~Ross Perot
We never know the worth of water till the well is dry ~Thomas Fuller ndash1732
Pure water is the worldrsquos first and foremost medicine ~Slovakian Proverb
No one can see their reflection in running water It is only in still water that we can see
~Taoist proverb
My connection to the earth is reinforced through the rhythm of the waves ~Mike Dolan
In one drop of water are found all the secrets of the oceans ~Kahlil Gibran
The people are like water and the ruler a boat Water can support a boat or overturn it ~William Shakespeare
A man of wisdom delights in water ~Confucius
Water ndash conserve and protect it ndash create a ripple effect ~City of Thunder Bay
this document is printed on acid-free
archival SMART paper made from 30
post consumer waste
TB2176(2016)
- City of Thunder Bay 2015 Annual Report - Drinking Water Quality - Front Cover
- Table of Contents
- Message from the Director - Michelle Warywoda
- Who We Are
- How Your Water Is Treated
- How Your Water Is Delivered
- Water Quality Highlights 2015
- Operator Certification and Training
- Our Commitment to Continual Improvement
- Corrosion Control Program for Lead
- Lead - Frequently Asked Questions
- Source Water Protection
- Wise Water Use
- EarthCare
- Drinking Water - Frequently Asked Questions
- Contact Us
- Treated Water Distribution 2015 Summary Report
- Ontario Drinking Water Systems Regulation O Reg 17003 Annual Report 2015 for Bare Point Water Treatment Plant and Distribution Subsystem
- Back Cover
operator certification and training
10
Type of Certificate Number of Certificates
Water Distribution Operator-in-Training (OIT) 10
Water Distribution Class I 5
Water Distribution Class II 26
Water Distribution Class III 15
Water Distribution Class IV 16
Water Treatment Operator-in-Training (OIT) 5
Water Treatment Class I 3
Water Treatment Class II 5
Water Treatment Class III 5
Water Treatment Class IV 5
Under the Safe Drinking Water Act (SDWA) all Ontario Drinking Water Systems must be categorized by type of system and classification level The City of Thunder Bayrsquos Bare Point Water Treatment Plant and Distribution Subsystem is categorized as a Level III Treatment System and a Level IV Distribution System
Section 12 (1) under the SDWA requires that no person shall operate a municipal drinking-water system unless the person holds a valid operatorrsquos certificate issued in accordance with the regulations
The certification program establishes occupational standards for operators and water quality analysts It is intended to give greater assurance of safe drinking water to the residents of Ontario through ensuring that operators have the education experience and
knowledge to per form their responsibilities effectively
Water Distribution (WD) and Water Treatment (WT) Certificates must be renewed every three years In order for operators to maintain a WD or WT certificate they must complete a minimum of 150 hours of training over the three year period this includes 42 hours of Director Approved Training which involves completing an exam with a minimum of 70 per cent to pass 108 hours of Hands on Training pertinent to WD or WT and completion of the Provincial Mandatory Course In 2015 water operators working in the Environment Division completed a total of 7198 hours of training
In order to obtain a WD or W T certificate an operator must meet the following education and experience criteria
Type of Certificate Minimum Educational Requirement Years of Experience
Operator in Training grade 12 nA
Class I grade 12 1 year
Class II grade 12 3 years
Class III 2 years of relevant post-secondar y education
4 years (2 years as an Operator in Charge)
Class IV 4 years of relevant post-secondar y education
4 years (2 years as an Operator in Charge)
As of December 31 2015 the City of Thunder Bayrsquos Environment Division operators held the following operator certificates permitting them to work with the drinking water system
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
our commitment to continual improvement
Capital Asset Management To enable the delivery of safe drinking water to all the water system holds significant assets including Bare Point Water Treatment Plant one lab five water storage facilities eight water pumping stations eight water pressure zones over 700 kilometres of watermains and thousands of connections fire hydrants manholes and valves These assets are referred to as capital
Asset management plans have been developed for the drinking water system assets to identify how they should be maintained renewed or upgraded as required
The Infrastructure amp Operations Asset Management report dated June 2005 was prepared as a consolidation of its long-range infrastructure strategies and current financial and technical practices with a goal to maintain upgrade and operate the Cityrsquos physical assets in a cost-effective manner The strategy for the water system relates directly to the replacement andor rehabilitation of the watermains With over 700 km of watermains the cost-effective rehabilitation is prioritized based on the age material type size soil conditions and pressure related issues as well as integration with road resurfacing road reconstruction work and other utilitiesrsquo underground efforts
A further Capital Planning Study was performed between December 2008 and March 2009 In this study a high level condition assessment was performed for the Bare Point Treatment Plant pumping stations and the in-ground storage reservoirs and standpipes
resulting in the determination of maintenance and renewal needs up to 2028
Over the next 20 years significant capital is required to upgrade and maintain the Cityrsquos water system On average approximately $10 million of capital investments will be incurred each year These expenditures provide for the delivery of safe drinking water to Thunder Bay residents in the short term and the long term and will be performed in a cost-effective manner through priority planning and integration with other City department upgrades
For further details the Asset Management report can be found on the City of Thunder Bay website at thunderbaycaCity governmentDepartments Infrastructure and OperationsAsset Management Planhtm
Bare Point Pilot Plant Update 2015 In 2015 the Bare Point Water Treatment Plant approved a three-year study in partnership with Lakehead University Lakehead University will support the study with staff and student time and a $250000 grant through the natural Sciences and Engineering research Council Specific objectives of the study include Bare Point Pilot Plant bull Characterization of
seasonal changes in raw water as well as the study and control of membrane
bull Conduct bench-scale tests to study the effects of temperature (03-2˚C vs 20˚C) seasonal changes in raw water characteristics and operating flux at 03-2˚C on membrane performance fouling cleaning efficiency and structure changes
bull Conduct pilot-scale tests to study the effects of temperature (03-20˚C) and operating flux at 03-2˚C on membrane performance fouling cleaning efficiency and structure changes
11
bull Investigate the impact of seasonal temperature changes (particularly cold temperatures (03shy2˚C)) on membrane structure and verify the findings of pilot-scale studies in a full-scale plant
bull Develop optimal operational and membrane cleaning protocols to minimize the impacts of the factors found to be causing decreases in membrane per formance
bull Repor t the economic and environmental benefits of the cleaning scenarios
It is the hope that these study results will demonstrate innovative processes cleaning strategies and products which will create opportunities for Thunder Bayrsquos economy to manufacture and sell to the region
Also in 2015 a pilot study was completed using an innovative technology developed at Lakehead University in the chemistry department This technology uses nano (very small) structures to improve efficiency of water treatment at very low energy The study was used in the cleaning system for the membranes at Bare Point Water Treatment Plant The results were extremely encouraging indicating chemical savings of 50 increased life span of the membranes and waste water reduction of 33
The potential to manufacture this technology is now being investigated for use in drinking water plans in Ontario
Cross-Connection amp Backflow Prevention Program The City of Thunder Bay is dedicated to protecting the quality of our drinking water In order to manage the potable water supply and minimize risks to public health the Development Services Department and Environment Division ndash Water Authority have implemented a Backflow Prevention Program Work is ongoing with property owners certified testers and plumbing contractors to identify cross-connections and advise where backflow prevention devices are required to protect the public potable water supply For more information on this program contact the Building Division at 625-2574
Wise Water Use ndash Bringing it Outdoors Thunder Bay is proud of its drinking water Letrsquos use it wisely
Although rainwater isnrsquot always enough to keep your garden beds in good condition during hot summer months you can give the rain a helping hand and reduce your use of drinking water outdoors by following some of these tips
1 USE A RAiN BARREL A rain barrel will capture water for use in your garden decreasing the need to turn on the hose rainwater is the type of water your garden likes best - it is ldquosoftrdquo and even contains small amounts of nitrogen An added environmental benefit is that rain barrel use cuts down on stormwater runoff to the Cityrsquos storm sewer system and thus to Lake Superior So by using a rain barrel you are protecting the source of your drinking water
Each year the City of Thunder Bay funds a discounted rain barrel program delivered by EcoSuperior Residents with a City water account receive a $20 discount on a rain barrel purchase when they present a copy of their water bill at EcoSuperior For updates on this program visit thunderbaycaLivingEnvironment Waterrain Barrel Discounthtm
2 TRY xERiSCAPiNg The word xeriscaping comes from the Greek word xeros for dry and scape meaning a view or scene Xeriscaping produces a garden where plants can survive during dry periods without water or fertilizers
Local garden centres can advise on xeriscaping - the key is to choose dry-loving plants and encourage deep root systems Decorative rocks boulders permeable pavers sculptures or ornaments can be incorporated to achieve the look you want
3 WHETHER YOUrsquoRE iNDOORS OR OUT PRACTiSE THE 3Rs OF WiSE WATER USE
bull Reduce ndash Become aware of the amount of water yoursquore using and look for ways to use less
bull Retrofit ndash replace water-guzzling toilets and appliances with more water-efficient models or retrofit existing appliances with water-saving devices
bull Repair ndash Stop the leaks In one year a leak of just OnE drip per second wastes 10000 litres (2167 gallons) of water ndash enough water to fill more than 60 bathtubs
12
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T13
corrosion control program for lead
Studies have shown chronic exposure to lead even at low levels can have health impacts Of particular concern are the neurodevelopmental effects impacting learning and memor y on developing fetuses and young children
Lead in drinking water can originate from older internal pipes and lead ser vice lines or from the solder used to connect the pipes or fixtures Older homes built prior to 1950 are more likely to have lead pipes and ser vice lines
In 2007 the Ministr y of the Environment and Climate Change (MOECC) initiated the Lead Action Plan to address concerns of lead in drinking water This plan required municipalities within the province of Ontario to test for elevated levels of lead in their drinking water through the Community Lead Sampling Program in accordance with Schedule 151 of the Ontario regulation 17003 under the Safe Drinking Water Act (SDWA 2002) Under this regulation communities with greater than 10 of lead sample results that exceed the provincial standard of 10 parts per billion (ppb) are required to develop and implement an approved Corrosion Control Plan
The Cit y of Thunder Bay has approximately 8000 lead plumbing ser vices throughout the community and has taken part in the lead sampling program since 2007 The results from this sampling have indicated that approximately 25 of the results are above the 10ppb provincial limit These results contributed to the development of the Cityrsquos Corrosion Control Plan that was approved in 2010 by the MOECC The primary focus of the Plan was on lead service replacement and education with the addition of sodium hydroxide a pH adjusting chemical to be used in the last phase of the Plan to control lead corrosion
In 2014 approved revisions were made to the City of Thunder Bay Corrosion Control Plan The revised approval included provision for a 2 year pilot study to measure the effectiveness of corrosion control through chemical addition focusing on the impact the chemical has on the disinfection properties of the water In order to reduce the lead levels within private plumbing through chemical addition it has been determined an increase in pH from the average raw source water of 787 to between 90-96 is required The Water Authority wants to ensure an increase in pH to this range does not reduce the effectiveness of sodium hypochlorite used for disinfection For this reason the addition of sodium hydroxide for the purpose of corrosion control will be initially controlled and closely monitored in one pressure zone The Hodder Pressure Zone of Current river was designated as the pilot study area due to its small size and close proximity to the Bare Point Water Treatment Plant enabling 24 hour monitoring by licensed operators This specific area also contains homes with a combination of lead and copper private
HOD
DER
AVE
LESL
IE A
VE
ARUNDEL ST
STRA
THC
ON
A A
VE
1-17 HWY
R TA ST
HODD A
UC B
ASS
GRE
NV
LLE
AVE
MAR ON ST
DEW
E AV
E
ERLE ST
SH ARD DR
BLACK BAY RD
N
D
MERRI L ST
MORSE ST
DACRE ST
ADAMS ST
LIL IAN ST
ELL OTT ST
CUYLER ST
CEN
ENNI
LP
RKRD
ROB ERTA ST
HALLAM ST
MONTCLAIR ST
CURR
ENT
AVE
HN
ER B EX
RE
RONA ST
ADELA DE ST
CUB
RLAND SN
SURREY ST
GBSON
AE
COPE
NHAG
EN R
D
CONYERS ST
ALGOA S
N
COWAN ST
TALBOT ST
AUDR
EY S
T
G
S
TERRAC
E CRES
ACDOUGAL
S
PA RKWOOD ST
ADM RAL CT
BLAC
K B
AY
CRES
COURS
N
SHERAN
SRD
GRE
NV
LLE
A VE
MORSE ST
ON
B D
GRE
NVI
LLE
AVE
DEW
E AV
E
CUYLER ST
CURR
NT
E
middot
1 15000
Legend PRESSURE ZONES 1AHT 1N 1S 2A 2N 2S 3N NB
AREA OF PILOT STUDY IN
HODDER ZONE
Pressure Zone 1AHT
Pressure Zone 1N
RE
SP
ON
SIB
ILIT
Y
14
If your home has a lead service line replacing the entire service pipe is the best way to ensure no lead is getting into your water
MUNICIPAL WATERMAIN
CIT
Y Public
HO
MEO
WN
ER
Private
PROPERTY LINE
S E RV I C E P I PE
W AT E R M E TE R
ser vices and there are also no industrial users located within the zone making it an ideal location for the study Invitations to participate in the study along with additional information about lead in drinking water and corrosion control were mailed out directly to all residents within the study zone Two public information sessions were held in the Current river area to provide residents with detailed information on corrosion control and the pilot study
During the first year of the study (2015) prior to the chemical being added baseline data was collected from 45 volunteered homes in the study area During the second year of the study (2016) once the chemical is injected data will be collected from those same locations Early in 2016 sodium hydroxide will be
injected at the Hodder Pumping Station targeting the Hodder Pressure Zone (pilot study area) The expanded water quality monitoring program for the duration of the study includes sampling and testing for lead pH chlorine residual alkalinity temperature iron sodium turbidity colour trihalomethane and microbiological parameters All data collected from the study will be reviewed analysed and discussed with the MOECC Pending the results of the pilot study and consultation with the MOECC the City of Thunder Bay will commence with city wide chemical addition for the purpose of pH adjustment for corrosion control in 2017 The City of Thunder Bay will continue to inform the public on lead in drinking water corrosion control and pH adjustment throughout 2016
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
lead frequently asked questions
How does lead get into drinking water The raw water from Lake Superior and water supplied from the water distribution system have little or no lead present However lead is occasionally found in the water ser vice pipes and the plumbing in homes and can dissolve into the water supply from these sources Lead can enter tap water through corrosion of plumbing materials like lead solder fixtures or lead pipes Chrome or brass plated faucets and fixtures can also leach lead into water
How do I determine if I have lead pipes in my home Lead piping was used in older homes usually built before 1952 Lead pipe is easy to bend dullish grey in colour and leaves a silver mark when scratched on another surface
What should I do if I live in a house with a lead service pipe or plumbing When water sits in the lead ser vice pipe for long periods of time it absorbs more lead than when running Water that has stood in the tap for more than six hours should not be used for consumption Before using water for drinking or cooking let the water run from the cold water tap for up to five minutes To avoid wasting water take a shower or run a washing machine or dishwasher to clear the pipes instead of just letting it run Once you have let the water run fill pitchers kettles or pots for drinking or for food preparation during the day
Who can I call to arrange to have my water tested If you are concerned about lead levels in your water contact the City of Thunder Bay Environment Division at 684-3568 to arrange to have your water tested for lead levels
Does lead in drinking water pose a health risk Lead is a common metal found in the environment in air soil household dust food certain types of pottery and water Lead can pose a significant risk to your health if too much enters your body The greatest risk is to young children and pregnant women Lead exposure is a world-wide health problem If you have or suspect you have a lead water service alternate sources of drinking water should be considered for young children and pregnant women
The City of Thunder Bay strives to reduce overall lead ser vice connections and fixtures provide ongoing watermain flushing and cleaning and increase public awareness about water quality The watermain replacement program renews the piped water infrastructure When watermains are replaced the service connections are also replaced to the property line Prior to a scheduled watermain replacement the City will contact each affected homeowner in advance to discuss the option of replacing their lead service line The City has the watermain replaced under a capital contract and the work is performed by a private contractor During the watermain replacement all of the individual lead service lines are replaced to the property lines If the homeowner chooses to have their portion of the private lead service line replaced from the property line to the water meter that homeowner must arrange with the private contractor on-site to do the work at the homeownerrsquos expense A plumbing permit must be obtained and a plumber must complete the final connection to the water meter If the watermain on a street is not scheduled for renewal homeowners can still ask to have their lead service lines replaced The City will fund and complete all work from watermain to property line providing the homeowner has replaced the private portion of the lead line from the property line to the water meter The homeowner must obtain the required plumbing permit hire a plumber for the final connection and have all final inspections done The homeowner must submit a Priority Lead Water Service replacement Form along with documentation of service replacement and send it to the The City of Thunder Bay Engineering Division Final restoration of private property is done by the homeowner the City will restore City property The City will respond to the priority lead water private service replacement requests on a first-come first served basis with priority given to homes deemed to have elevated or high levels of lead in their drinking water after testing For information on lead service line replacement call the City at 684-3568 or visit The City of Thunder Bay website at thunderbaycaleadpipes
What is the City doing
15
source w ater protec tion
16
For the Lakehead Source Protection Area the Source Protection Plan sets out policies to protect sources of municipal drinking water It determines how drinking water threats will be reduced eliminated or monitored who is responsible for taking action timelines and how progress will be measured
The Plan specifically applies to municipal residential drinking water sources (Wellhead Protection Areas and Intake Protection Zones) no threats have been listed in the Assessment report for highly vulnerable aquifers (HVAs) or significant groundwater recharge areas (SgrAs) within the Lakehead Source Protection Area therefore no policies have been developed in these areas
Section 22 of the Ontario Regulation 28707 lists these Source Protection Plan objectives
1 To protect existing and future drinking water sources in the Lakehead Source Protection Area
2 To ensure that in all areas where a significant drinking water threat could exist that a) If the activity is occurring at the time the Source Protection Plan takes effect the activity ceases to be a significant drinking water threat and b) The activity never becomes a significant drinking water threat
The Lakehead Source Protection Plan released in 2013 by the Lakehead Source Protection Committee is available at w w wsourceprotectionnet
Lakehead Source Protection Plan
Approved Source Protection Plan - January 16 2013
Prepared by he Lakehead
Source Protection Committee
Under the Clean Water Act 2006
(On ario Regulation 28707)
Made poss ble hrough funding upport from the Government of Ontario
Prot ecting Our Water keep it Superior Although we live on the doorstep of Lake Superior we must use the resource wisely Less than one per cent of the total water on the planet is available to us as fresh water Only a portion of that is renewable fresh water If all the earthrsquos water were stored in a 5-litre container available fresh water would not quite fill a teaspoon The World resources Institute defines renewable fresh water as ldquosalt-free water that is fully replaced in any given year through rain and snow that falls on continents and islands and flows through rivers and streams to the seardquo Canada contains 64 percent of the worldrsquos annual renewable fresh water
bull Avoid fertilizers and pesticides which pollute ground water
bull When washing vehicles go to a commercial car wash that filters and recycles water Itrsquos the safe way to keep oil sediment and other pollutants from going down the drain and harming lakes creeks rivers or ground water
bull Use environmentally safe biodegradable detergents and personal care products (shampoos hair dyes lotions) without added chemicals
bull Invest in water and energy-efficient appliances such as dishwashers and washing machines
bull Reduce your use of motors on water bodies ndash use a paddle or a sail and enjoy the sounds of nature
bull Dispose of household hazardous waste properly Please do not put the following down the drain bull Paint bull Oils or grease bull Chemicals or cleaning products bull Pharmaceuticals - return unused
pharmaceuticals to your pharmacy
For more information on protecting our water or on proper disposal of hazardous waste call our Dispatcher at 625-2195
We all have a stake in protecting our water
Objectives and Scope of the Source Protection Plan
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
wise water use
2015 Marks 20th Anniversary of EcoSuperior and City of Thunder Bay Wise Water Use In 1995 a newly launched non-profit called Thunder Bay 2002 Clean amp green par tnered with the City of Thunder Bay on a mission to encourage area residents to adopt a greener lifestyle
Twenty years later the City of Thunder Bay continues to fund EcoSuperiorrsquos Water Wise Programs which focus on water conser vation water protection and promotion of our Superior tap water Below are some of the many programs that have been funded by the City of Thunder Bay and delivered by EcoSuperior over the past 20 years
1 Water saver Visits ndash residential visits to help homeowners make changes to increase water conservation in the home (1996-2011)
2 Toilet Rebate Program ndash Water bill rebate offered to residents who replace existing toilets with low flow toilets (1995-2013) Since 2010 more than 2000 rebates were issued for low flow toilets
3 Washing Machine Rebates ndash rebate to residents who replace their washing machine with a water-efficient model (2005)
4 Water Wise Gardens Xeriscaping - Using native or water-efficient plants and grasses that flourish under local conditions has many advantages such as greater resistance to drought insect infestation and disease and it reduces the need for pesticides and fertilizers
6 school Presentations ndash Educating students about water conser vation water protection Lake Superior and our municipal water system Since 1998 EcoSuperior has delivered Water Wise presentations to over 10500 students
7 Rain barrel sales ndash Capture run-off in a rain barrel and use it for all your outdoor watering needs to conser ve water and manage stormwater Since 1997 EcoSuperior has sold more than 9200 rain barrels
8 back to the Tap - This program uses advertising contests and giveaways to promote Thunder Bayrsquos tap water because ever y drop is Superior
9 The Water bar ndash Built by the Cityrsquos Water Authority the Water Bar is transportable and can be used at events to provide drinking water for event-goers
carr ying refillable water bottles EcoSuperior schedules and staffs the Water Bar Since 2011 the Water Bar has supplied Bare Point water on tap at 110 events
10 Pet Waste Digester Workshops - Dog waste is loaded with nitrogen and bacteria that can pooshylute our beautiful Lake Superior ever y time it rains Bur y or compost pet waste beneath ground level to completely break down the waste and protect our water ways
11 Canada Water Week ndash Thunder Bay has been celebrating this national event since 2013 to help raise the profile and understanding of water in Canada
12 Drainage Rebate Program - Homeowners can take advantage of rebates offered by the City of Thunder Bay for installing flood prevention measures such as sump pumps and sewer backup prevention valves Since 2013 481 homes have received a drainage rebate totalling $608343
13 Keep it superior storm Drain education ndash This program helps educate the public about the impacts of pollution entering urban storm drains In our community most of the water entering storm drains goes directly into local rivers streams and lakes untreated
14 Rain Garden Rebates - rain gardens absorb rainwater which helps to recharge our groundwater protect neighbourhoods from flooding and drainage problems keep our streams clean by reducing the amount of pollution that enters storm drains and provide habitat for birds butterflies and insects
15 stormwater Management ndash Fact sheet that explains why rainwater should be absorbed into the soil whenever possible instead of flowing into storm sewers that empty into our local water ways
WHAT GOES IN HERE
ENDS UP HERE
16 organic lawn Care factsheet ndash Learn about lawn care for a healthy lake and how to have a healthy lawn which is less likely to have pest problems
17
EarthCare
Environment Divisionrsquos Commitment to EarthCare Thunder Bay City Council has adopted the EarthCare Sustainability Plan 2014-2020 This plan which replaces the Community Environmental Action Plan (CEAP) guides the City and the community in reducing greenhouse gas emissions and supports the creation of a more sustainable and climate-resilient community One of the water goals of the plan is to improve the management of water wastewater and stormwater based on best practices This goal focuses on the need to develop a comprehensive water wastewater and stormwater master plan and the need to develop watershed restoration plans something the Environment Division and EarthCare have actively spearheaded or have been involved with in 2015 To view the plan visit thunderbayca earthcare
Brad Doff Sustainability Coordinator
EarthCare Water Working group To find out more about the Ear thCare Water Working group contact Brad Doff Sustainability Coordinator at 625-2411
Members Aaron Ward Project Engineer City of Thunder Bay Bonnie Low Engineering Clerk City of Thunder Bay
Brad Doff Sustainabilit y Coordinator City of Thunder Bay Carl goodwin Process Engineer City of Thunder Bay
Curniss Mcgoldrick Ear thCare City of Thunder Bay Dave Dutchak Project Manager City of Thunder Bay Frank Edgson Nor thshore Steelhead A ssociation
gail Willis Working Group Chair Senior Technologist City of Thunder Bay Jamie Saunders EcoSuperior
Janice Horgos Council of Canadians Thunder Bay Jim Bailey Remedial Action Plan Coordinator
Jim Vukmanich Chief Chemist Cit y of Thunder Bay Kristin Maenpaa Blue Heron Environmental
Lee Amelia Parks and Open Spaces City of Thunder Bay Lucie Lavoie EcoSuperior
Mairu Zhen Ontario First Nations Technical Services Corporation Michelle McChristie Great Lakes Advisor Ministr y of Environment
and Climate Change Rob Stewart Lakehead University
Sandra Stiles Ear thCare Advisor y Committee Sarah Kerton Sustainability Coordinator Cit y of Thunder Bay
Shelley Vescio City Forester City of Thunder Bay Tammy Cook Lakehead Regional Conser vation Authority
Werner Schwar Coordinator ndash Parks Planning City of Thunder Bay Zeke McLeod Lakehead Universit y
18
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
frequently asked questions
How do we know our drinking water is safe The Ministry of the Environment and Climate Change sets stringent monitoring requirements for drinking water Water quality is monitored 24 hours a day seven days a week Customers can have confidence that their water treatment plant has highly effective water treatment and quality assurance processes in place to remove bacteria and other harmful substances from the water
is there anything homeowners can do about lead in drinking water Lead concentrations in drinking water can be minimized by not drinking the ldquofirst drawrdquo of water in the morning This is water that has been sitting in the plumbing lines overnight and has the highest levels of leached metals such as copper zinc and lead A good practice is to run the water until it feels very cold before drinking Flushing the toilet or taking a shower can also use up this ldquofirst drawrdquo of water For more information on lead in drinking water please visit thunderbayca leadpipes
What is a Water Fill Station Water fill stations are locations where residents may purchase City water There are two self serve residential water fill stations that are open 24 hours a day seven days a week A ldquoSmart Cardrdquo or access card must be purchased in advance The stations are located at the corner of Hwy 61 and Mount Forest Boulevard and on Valley Street at Hutton Park Drive For more information on the stations or where to obtain a ldquoSmart Cardrdquo please contact 625-2195
Does the Backflow Prevention Program apply to residential homeowners The Water Works By-Law does not require single-family dwellings to install backflow prevention devices unless the Water Authority determines that the property is a high risk However homeowners can take steps to protect the drinking water system
Indirect cross-connections such as a hose with one end immersed in a swimming pool laundry sink fish tank bucket etc can result in contaminated water being pulled back into the drinking water system Wherever possible install backflow prevention devices on outside
water taps boilers and sprinkler systems to protect the quality of the public drinking water supply and the quality of the water in your home
What is a remote meter reading device remote reading devices can be installed for a water meter which will allow the meter to be read from outside your home These devices provide accurate water consumption readings without requiring the homeowner to be home or the need for a homeowner to call in quarterly meter readings Upon request these devices can be installed at the cost of the homeowner For further information on installing a remote device please contact the Environment Division at 474-4817
What can homeowners do to reduce the risk of frozen water services bull If water piping is located within cupboards next to exterior walls keep cupboard doors open to allow warmer air to circulate around pipes
bull Do not set furnace lower than 55˚F at night or when the house is vacant
bull Close and drain pipes leading to outside faucets
bull Wrap foam pipe insulation around pipes most susceptible to freezing (for example pipes near outside walls in crawl spaces or in attics)
bull Seal air leaks in homes and garages
bull If you will be away for a long period of time close off your main ser vice valve in your basement and open all taps to allow pipes to drain and have someone check your home regularly
Does the City of Thunder Bay provide sampling and testing of well water if not where can i have my well water tested no the City of Thunder Bay does not perform water quality tests for private wells This ser vice is provided free of charge from the Thunder Bay District Health Unit For more information contact the District Health Unit at 807-625-5900 or visit their website at w w wtbdhucom
19
contact us
20
Our water quality specialists are available to respond to customer inquiries and
concerns We offer services and programs to ensure our water customers can
contact us at any time of the day or night It is our job to investigate and resolve
problems quickly and efficiently
We believe inhellip QUALITY SERVICES FROM QUALITY PEOPLE
EarthCare Thunder Bay 62 5 -2 411
Water Conservation Programs delivered by EcoSuperior 624-214 0
Contact Us Water Quality Concerns Information Water Trouble reporting
625 -2195 (2 4 hour s)
Lead Testing Program 684-3568
Backflow Prevention Program 625 -2574
Water Billing and Arrears 625 -2 25 5
Water Meter reading Phone In 625 -316 0 (2 4 hour s)
Water Treatment Plant Tours 684-3567
w w wthunderbayca
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
TrEATED WATEr TO DISTrIBUTIOn 2015
s U M M a R Y R e P o R T
MONTH Total for Month (Million Litres)
Peak Flow MLD
Minimum Flow MLD
Avg Daily MLD
Operational Capacity ()
Januar y 1215 6240 3171 4050 357
Februar y 1134 6427 3177 4051 357
March 1261 6482 3194 4205 370
April 1256 6502 3184 4188 369
May 1073 6341 3066 3974 350
June 125 4 6593 3038 4180 368
July 1350 6642 2833 4355 384
August 1292 6540 3092 4168 367
September 1294 6630 3123 4 312 380
October 1197 6343 2864 3861 340
November 1202 6344 3318 4008 353
December 1129 5649 2983 3642 321
Total Volume 14658 Average 4083 360
Flow results in MLD (million litres per day) maximum capacity 113 MLD
21
Drinking-Water Systems Regulation O Reg 17003
ANNUAL REPORT 2015
Drinking-Water System Number Drinking-Water System Name
Drinking-Water System Owner Drinking-Water System Category Period being reported
220000273 Bare Point Water Treatment Plant and Distribution Subsystem City of Thunder Bay Large Municipal Residential January 1 ndash December 31 2015
Complete if your Category is Large Municipal Residential or Small Municipal Residential
Does your Drinking-Water System serve more than 10000 people Yes [X] No [ ]
Is your annual report available to the public at no charge on a web site on the Internet Yes [X] No [ ] Location of annual report hard copies Bare Point Water Treatment Plant Branches of the Thunder Bay District Library Environment Division Office ndash Victoriaville City Hall Front St Service Yard
Location where Summary Report required under O Reg 17003 Schedule 22 will be available for inspection Bare Point Water Treatment Plant Environment Division Office ndash Victoriaville
Complete for all other Categories
Number of Designated Facilities served
Did you provide a copy of your annual report to all Designated Facilities you serve Yes [ ] No [ ]
Number of Interested Authorities you report to
Did you provide a copy of your annual report to all Interested Authorities you report to for each Designated Facility Yes [ ] No [ ]
Note For the following tables below additional rows or columns may be added or an appendix may be attached to the report
List all Drinking-Water Systems (if any) which receive all of their drinking water from your system Drinking Water System Name Drinking Water System Number King Georges Park Distribution System 260070265 Terra Vista Distribution System 260094380
Did you provide a copy of your annual report to all Drinking-Water System owners that are connected to you and to whom you provide all of its drinking water
Yes [X] No [ ]
Drinking Water Systems Regulations Page 1 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Indicate how you notified system users that your annual report is available and is free of charge
[x] Public accessnotice via the web [x] Public accessnotice via Government Office [x] Public accessnotice via a newspaper [x] Public accessnotice via Public Request [x] Public accessnotice via a Public Library [x] Public accessnotice via other method City Insert ldquoMy TBayrdquo
Describe your Drinking-Water System The Bare Point WTP treats an average of 4083ML of Lake Superior water daily using ultrafiltration The water is disinfected using sodium hypochlorite and distributed to The City of Thunder Bay
List all water treatment chemicals used over this reporting period Sodium Hypochlorite
Were any significant expenses incurred to [x] Install required equipment [x] Repair required equipment [x] Replace required equipment
Please provide a brief description and a breakdown of monetary expenses incurred
In 2015 The City of Thunder Bay Environment Division Bare Point Water Treatment Plant expensed approximately $325000 towards annual equipment maintenance new installations and emergency breakdowns 2015 Capital project money expensed for the Bare Point Water Treatment Plant totaled approximately 16 Million dollars including the replacement of 1140 filter modules in the filtration units at a cost of an estimated 12 Million dollars Other notable Capital projects included $130000 towards the Corrosion Control Project along with electrical and instrumentation upgrades
The City of Thunder Bay Distribution Subsystem spent approximately 579 Million dollars on water infrastructure rehabilitation and replacement projects These projects consisted of replacing five watermains including the replacement of a section of twin 24rdquo trunk mains that distribute the water leaving the Bare Point Water Treatment Plant Additional maintenance projects included the non-invasive cost effective method of cleaning and cement mortar lining old watermains on thirteen streets $125000 was expensed under the Kerr Hydrant Replacement Program along with $100000 under the lead service replacement program Expenses for the continual improvement of water quality included watermain looping costing approximately $60000 and the installation of a blow off costing $100000 An additional $55000 was spent on watermain network expansions to address new service areas
Drinking Water Systems Regulations Page 2 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Provide details on the notices submitted in accordance with subsection 18(1) of the Safe Drinking-Water Act or section 16-4 of Schedule 16 of OReg17003 and reported to Spills Action Centre
Incident Date Parameter Result Unit of
Measure Corrective Action Corrective Action Date
Feb 19 2015 Chlorine 003 mgL Flush amp re-sample Feb 19 2015 Mar 23 2015 Lead 105 ugL Flush amp re-sample Mar 23 2015 May 02 2015 Total Coliform Present pa100ml Flush amp re-sample May 05 2015 June 24 2015 Total Coliform Present pa100ml Flush amp re-sample June 26 2015 June 26 2015 Total Coliform Present pa100ml Flush amp re-sample June 29 2015 June 27 2015 Total Coliform 3 MPN100ml Precautionary BWA
issued flush sanitize amp re-sample
June 29 2015
July 25 2015 Total Coliform Present pa100ml Flush amp re-sample July 28 2015 Aug 27 2015 Total Coliform Present pa100ml Flush amp re-sample Aug 30 2015 Sept 01 2015 Chlorine 003 mgL Flush re-sample amp bacti
sample Sep 8 2015
Nov 10 2015 Chlorine 001 mgL Flush amp re-sample Nov 10 2015 Nov 10 2015 Chlorine 002 MgL Flush amp re-sample Nov 10 2015
Microbiological testing done under the Schedule 10 11 or 12 of Regulation 17003 during this reporting period
Number of
Samples
Range of EColi Or Fecal Results
(min )-(max )
Range of Total Coliform Results
(min )-(max )
Number of HPC Samples
Range of HPC Results
(min )-(max )
Raw 52 lt10 ndash 10 lt10 - 19 NA NA Treated 52 Absent Absent 52 0 - 1 Distribution 1631 Absent Present 500 0-820
Operational testing done under Schedule 7 8 or 9 of Regulation 17003 during the period covered by this Annual Report
Number of Grab
Samples
Range of Results (min )-(max ) Unit of Measure
Turbidity 8760 0048-007 NTU Chlorine 8760 132-157 mgL Fluoride (If the DWS provides fluoridation)
NA NA NA
NOTE For continuous monitors use 8760 as the number of samples
Drinking Water Systems Regulations Page 3 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Summary of additional testing and sampling carried out in accordance with the requirement of an approval order or other legal instrument
Date of legal instrument issued Parameter Date Sampled Result Unit of Measure
MDWL 024-101 July 27 2015
Chloramines Nov 17 2015 0096 mgL
MDWL 024-101 July 27 2015
Benzo(a)pyrene Jan 14 2015 lt0010 ugL
MDWL 024-101 July 27 2015
Cyanide Jan 14 2015 lt00020 mgL
Summary of Inorganic parameters tested during this reporting period or the most recent sample results
Parameter Sample Date Result Value Unit of Measure Exceedance Antimony January 14 2015 lt060 ugL no Arsenic January 14 2015 lt10 ugL no Barium January 14 2015 lt10 ugL no Boron January 14 2015 lt50 ugL no Cadmium January 14 2015 lt010 ugL no Chromium January 14 2015 lt10 ugL no Lead See Schedule 151
information Mercury January 14 2015 lt010 ugL no Selenium January 14 2015 lt10 ugL no Sodium Jan Apr June Oct 2015
Avg 320 mgL no
Uranium January 14 2015 lt20 ugL no Fluoride January 14 2015 lt0024 mgL no Nitrite October 13 2015 lt0010 mgL no Nitrate October 13 2015 0331 mgL no
only for drinking water systems testing under Schedule 152 this includes large municipal non-residential systems small municipal non-residential systems non-municipal seasonal residential systems large non-municipal non-residential systems and small non-municipal non-residential systems
Summary of lead testing under Schedule 151 during this reporting period (applicable to the following drinking water systems large municipal residential systems small municipal residential systems and non-municipal year-round residential systems)
Location Type Number of Range of Lead Results Unit of Number of
Drinking Water Systems Regulations Page 4 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Samples (min) ndash (max ) Measure Exceedances Plumbing 334 lt10 ndash 502 ugL 58 Distribution 43 lt10-105 ugL 1
Summary of Organic parameters sampled during this reporting period or the most recent sample results
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Alachlor Jan 14 2015 lt010 ugL no Aldicarb Jan 14 2015 lt10 ugL no Aldrin + Dieldrin Jan 14 2015 lt0040 ugL no Atrazine + N-dealkylated metobolites Jan 14 2015 lt020 ugL no Azinphos-methyl Jan 14 2015 lt010 ugL no Bendiocarb Jan 14 2015 lt020 ugL no Benzene Jan 14 2015 lt050 ugL no Benzo(a)pyrene Jan 14 2015 lt0010 ugL no Bromoxynil Jan 14 2015 lt020 ugL no Carbaryl Jan 14 2015 lt020 ugL no Carbofuran Jan 14 2015 lt020 ugL no Carbon Tetrachloride Jan 14 2015 lt050 ugL no Chlordane (Total) Jan 14 2015 lt030 ugL no Chlorpyrifos Jan 14 2015 lt010 ugL no Cyanazine Jan 14 2015 lt010 ugL no Diazinon Jan 14 2015 lt010 ugL no Dicamba Jan 14 2015 lt020 ugL no 12-Dichlorobenzene Jan 14 2015 lt050 ugL no 14-Dichlorobenzene Jan 14 2015 lt050 ugL no Dichlorodiphenyltrichloroethane (DDT) + metabolites
Jan 14 2015 lt040 ugL no
12-Dichloroethane Jan 14 2015 lt050 ugL no 11-Dichloroethylene (vinylidene chloride)
Jan 14 2015 lt050 ugL no
Dichloromethane Jan 14 2015 lt50 ugL no 2-4 Dichlorophenol Jan 14 2015 lt030 ugL no 24-Dichlorophenoxy acetic acid (24-D) Jan 14 2015 lt020 ugL no Diclofop-methyl Jan 14 2015 lt020 ugL no Dimethoate Jan 14 2015 lt010 ugL no Dinoseb Jan 14 2015 lt020 ugL no Diquat Jan 14 2015 lt10 ugL no Diuron Jan 14 2015 lt10 ugL no Glyphosate Jan 14 2015 lt50 ugL no Heptachlor + Heptachlor Epoxide Jan 14 2015 lt020 ugL no
Drinking Water Systems Regulations Page 5 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Lindane (Total) Jan 14 2015 lt010 ugL no Malathion Jan 14 2015 lt010 ugL no Methoxychlor Jan 14 2015 lt010 ugL no Metolachlor Jan 14 2015 lt010 ugL no Metribuzin Jan 14 2015 lt010 ugL no Monochlorobenzene Jan 14 2015 lt050 ugL no Paraquat Jan 14 2015 lt10 ugL no Parathion Jan 14 2015 lt010 ugL no Pentachlorophenol Jan 14 2015 lt050 ugL no Phorate Jan 14 2015 lt010 ugL no Picloram Jan 14 2015 lt020 ugL no Polychlorinated Biphenyls(PCB) Jan 14 2015 lt0035 ugL no Prometryne Jan 14 2015 lt010 ugL no Simazine Jan 14 2015 lt010 ugL no THM (NOTE show latest annual average)
Jan Apr June Oct 2015
3245 ugL no
Temephos Jan 14 2015 lt010 ugL no Terbufos Jan 14 2015 lt020 ugL no Tetrachloroethylene Jan 14 2015 lt050 ugL no 2346-Tetrachlorophenol Jan 14 2015 lt050 ugL no Triallate Jan 14 2015 lt010 ugL no Trichloroethylene Jan 14 2015 lt050 ugL no 246-Trichlorophenol Jan 14 2015 lt050 ugL no 245-Trichlorophenoxy acetic acid (245-T) Jan 14 2015 lt020 ugL no Trifluralin Jan 14 2015 lt010 ugL no Vinyl Chloride Jan 14 2015 lt020 ugL no
List any Inorganic or Organic parameter(s) that exceeded half the standard prescribed in Schedule 2 of Ontario Drinking Water Quality Standards
Parameter Result Value Unit of Measure Date of Sample
Drinking Water Systems Regulations Page 6 of 6 (PIBS 4435e01) December 2011
When we heal the earth we heal ourselves ~David Orr
The activist is not the man who says the river is dirty The activist is the man who cleans up the river
~Ross Perot
We never know the worth of water till the well is dry ~Thomas Fuller ndash1732
Pure water is the worldrsquos first and foremost medicine ~Slovakian Proverb
No one can see their reflection in running water It is only in still water that we can see
~Taoist proverb
My connection to the earth is reinforced through the rhythm of the waves ~Mike Dolan
In one drop of water are found all the secrets of the oceans ~Kahlil Gibran
The people are like water and the ruler a boat Water can support a boat or overturn it ~William Shakespeare
A man of wisdom delights in water ~Confucius
Water ndash conserve and protect it ndash create a ripple effect ~City of Thunder Bay
this document is printed on acid-free
archival SMART paper made from 30
post consumer waste
TB2176(2016)
- City of Thunder Bay 2015 Annual Report - Drinking Water Quality - Front Cover
- Table of Contents
- Message from the Director - Michelle Warywoda
- Who We Are
- How Your Water Is Treated
- How Your Water Is Delivered
- Water Quality Highlights 2015
- Operator Certification and Training
- Our Commitment to Continual Improvement
- Corrosion Control Program for Lead
- Lead - Frequently Asked Questions
- Source Water Protection
- Wise Water Use
- EarthCare
- Drinking Water - Frequently Asked Questions
- Contact Us
- Treated Water Distribution 2015 Summary Report
- Ontario Drinking Water Systems Regulation O Reg 17003 Annual Report 2015 for Bare Point Water Treatment Plant and Distribution Subsystem
- Back Cover
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
our commitment to continual improvement
Capital Asset Management To enable the delivery of safe drinking water to all the water system holds significant assets including Bare Point Water Treatment Plant one lab five water storage facilities eight water pumping stations eight water pressure zones over 700 kilometres of watermains and thousands of connections fire hydrants manholes and valves These assets are referred to as capital
Asset management plans have been developed for the drinking water system assets to identify how they should be maintained renewed or upgraded as required
The Infrastructure amp Operations Asset Management report dated June 2005 was prepared as a consolidation of its long-range infrastructure strategies and current financial and technical practices with a goal to maintain upgrade and operate the Cityrsquos physical assets in a cost-effective manner The strategy for the water system relates directly to the replacement andor rehabilitation of the watermains With over 700 km of watermains the cost-effective rehabilitation is prioritized based on the age material type size soil conditions and pressure related issues as well as integration with road resurfacing road reconstruction work and other utilitiesrsquo underground efforts
A further Capital Planning Study was performed between December 2008 and March 2009 In this study a high level condition assessment was performed for the Bare Point Treatment Plant pumping stations and the in-ground storage reservoirs and standpipes
resulting in the determination of maintenance and renewal needs up to 2028
Over the next 20 years significant capital is required to upgrade and maintain the Cityrsquos water system On average approximately $10 million of capital investments will be incurred each year These expenditures provide for the delivery of safe drinking water to Thunder Bay residents in the short term and the long term and will be performed in a cost-effective manner through priority planning and integration with other City department upgrades
For further details the Asset Management report can be found on the City of Thunder Bay website at thunderbaycaCity governmentDepartments Infrastructure and OperationsAsset Management Planhtm
Bare Point Pilot Plant Update 2015 In 2015 the Bare Point Water Treatment Plant approved a three-year study in partnership with Lakehead University Lakehead University will support the study with staff and student time and a $250000 grant through the natural Sciences and Engineering research Council Specific objectives of the study include Bare Point Pilot Plant bull Characterization of
seasonal changes in raw water as well as the study and control of membrane
bull Conduct bench-scale tests to study the effects of temperature (03-2˚C vs 20˚C) seasonal changes in raw water characteristics and operating flux at 03-2˚C on membrane performance fouling cleaning efficiency and structure changes
bull Conduct pilot-scale tests to study the effects of temperature (03-20˚C) and operating flux at 03-2˚C on membrane performance fouling cleaning efficiency and structure changes
11
bull Investigate the impact of seasonal temperature changes (particularly cold temperatures (03shy2˚C)) on membrane structure and verify the findings of pilot-scale studies in a full-scale plant
bull Develop optimal operational and membrane cleaning protocols to minimize the impacts of the factors found to be causing decreases in membrane per formance
bull Repor t the economic and environmental benefits of the cleaning scenarios
It is the hope that these study results will demonstrate innovative processes cleaning strategies and products which will create opportunities for Thunder Bayrsquos economy to manufacture and sell to the region
Also in 2015 a pilot study was completed using an innovative technology developed at Lakehead University in the chemistry department This technology uses nano (very small) structures to improve efficiency of water treatment at very low energy The study was used in the cleaning system for the membranes at Bare Point Water Treatment Plant The results were extremely encouraging indicating chemical savings of 50 increased life span of the membranes and waste water reduction of 33
The potential to manufacture this technology is now being investigated for use in drinking water plans in Ontario
Cross-Connection amp Backflow Prevention Program The City of Thunder Bay is dedicated to protecting the quality of our drinking water In order to manage the potable water supply and minimize risks to public health the Development Services Department and Environment Division ndash Water Authority have implemented a Backflow Prevention Program Work is ongoing with property owners certified testers and plumbing contractors to identify cross-connections and advise where backflow prevention devices are required to protect the public potable water supply For more information on this program contact the Building Division at 625-2574
Wise Water Use ndash Bringing it Outdoors Thunder Bay is proud of its drinking water Letrsquos use it wisely
Although rainwater isnrsquot always enough to keep your garden beds in good condition during hot summer months you can give the rain a helping hand and reduce your use of drinking water outdoors by following some of these tips
1 USE A RAiN BARREL A rain barrel will capture water for use in your garden decreasing the need to turn on the hose rainwater is the type of water your garden likes best - it is ldquosoftrdquo and even contains small amounts of nitrogen An added environmental benefit is that rain barrel use cuts down on stormwater runoff to the Cityrsquos storm sewer system and thus to Lake Superior So by using a rain barrel you are protecting the source of your drinking water
Each year the City of Thunder Bay funds a discounted rain barrel program delivered by EcoSuperior Residents with a City water account receive a $20 discount on a rain barrel purchase when they present a copy of their water bill at EcoSuperior For updates on this program visit thunderbaycaLivingEnvironment Waterrain Barrel Discounthtm
2 TRY xERiSCAPiNg The word xeriscaping comes from the Greek word xeros for dry and scape meaning a view or scene Xeriscaping produces a garden where plants can survive during dry periods without water or fertilizers
Local garden centres can advise on xeriscaping - the key is to choose dry-loving plants and encourage deep root systems Decorative rocks boulders permeable pavers sculptures or ornaments can be incorporated to achieve the look you want
3 WHETHER YOUrsquoRE iNDOORS OR OUT PRACTiSE THE 3Rs OF WiSE WATER USE
bull Reduce ndash Become aware of the amount of water yoursquore using and look for ways to use less
bull Retrofit ndash replace water-guzzling toilets and appliances with more water-efficient models or retrofit existing appliances with water-saving devices
bull Repair ndash Stop the leaks In one year a leak of just OnE drip per second wastes 10000 litres (2167 gallons) of water ndash enough water to fill more than 60 bathtubs
12
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T13
corrosion control program for lead
Studies have shown chronic exposure to lead even at low levels can have health impacts Of particular concern are the neurodevelopmental effects impacting learning and memor y on developing fetuses and young children
Lead in drinking water can originate from older internal pipes and lead ser vice lines or from the solder used to connect the pipes or fixtures Older homes built prior to 1950 are more likely to have lead pipes and ser vice lines
In 2007 the Ministr y of the Environment and Climate Change (MOECC) initiated the Lead Action Plan to address concerns of lead in drinking water This plan required municipalities within the province of Ontario to test for elevated levels of lead in their drinking water through the Community Lead Sampling Program in accordance with Schedule 151 of the Ontario regulation 17003 under the Safe Drinking Water Act (SDWA 2002) Under this regulation communities with greater than 10 of lead sample results that exceed the provincial standard of 10 parts per billion (ppb) are required to develop and implement an approved Corrosion Control Plan
The Cit y of Thunder Bay has approximately 8000 lead plumbing ser vices throughout the community and has taken part in the lead sampling program since 2007 The results from this sampling have indicated that approximately 25 of the results are above the 10ppb provincial limit These results contributed to the development of the Cityrsquos Corrosion Control Plan that was approved in 2010 by the MOECC The primary focus of the Plan was on lead service replacement and education with the addition of sodium hydroxide a pH adjusting chemical to be used in the last phase of the Plan to control lead corrosion
In 2014 approved revisions were made to the City of Thunder Bay Corrosion Control Plan The revised approval included provision for a 2 year pilot study to measure the effectiveness of corrosion control through chemical addition focusing on the impact the chemical has on the disinfection properties of the water In order to reduce the lead levels within private plumbing through chemical addition it has been determined an increase in pH from the average raw source water of 787 to between 90-96 is required The Water Authority wants to ensure an increase in pH to this range does not reduce the effectiveness of sodium hypochlorite used for disinfection For this reason the addition of sodium hydroxide for the purpose of corrosion control will be initially controlled and closely monitored in one pressure zone The Hodder Pressure Zone of Current river was designated as the pilot study area due to its small size and close proximity to the Bare Point Water Treatment Plant enabling 24 hour monitoring by licensed operators This specific area also contains homes with a combination of lead and copper private
HOD
DER
AVE
LESL
IE A
VE
ARUNDEL ST
STRA
THC
ON
A A
VE
1-17 HWY
R TA ST
HODD A
UC B
ASS
GRE
NV
LLE
AVE
MAR ON ST
DEW
E AV
E
ERLE ST
SH ARD DR
BLACK BAY RD
N
D
MERRI L ST
MORSE ST
DACRE ST
ADAMS ST
LIL IAN ST
ELL OTT ST
CUYLER ST
CEN
ENNI
LP
RKRD
ROB ERTA ST
HALLAM ST
MONTCLAIR ST
CURR
ENT
AVE
HN
ER B EX
RE
RONA ST
ADELA DE ST
CUB
RLAND SN
SURREY ST
GBSON
AE
COPE
NHAG
EN R
D
CONYERS ST
ALGOA S
N
COWAN ST
TALBOT ST
AUDR
EY S
T
G
S
TERRAC
E CRES
ACDOUGAL
S
PA RKWOOD ST
ADM RAL CT
BLAC
K B
AY
CRES
COURS
N
SHERAN
SRD
GRE
NV
LLE
A VE
MORSE ST
ON
B D
GRE
NVI
LLE
AVE
DEW
E AV
E
CUYLER ST
CURR
NT
E
middot
1 15000
Legend PRESSURE ZONES 1AHT 1N 1S 2A 2N 2S 3N NB
AREA OF PILOT STUDY IN
HODDER ZONE
Pressure Zone 1AHT
Pressure Zone 1N
RE
SP
ON
SIB
ILIT
Y
14
If your home has a lead service line replacing the entire service pipe is the best way to ensure no lead is getting into your water
MUNICIPAL WATERMAIN
CIT
Y Public
HO
MEO
WN
ER
Private
PROPERTY LINE
S E RV I C E P I PE
W AT E R M E TE R
ser vices and there are also no industrial users located within the zone making it an ideal location for the study Invitations to participate in the study along with additional information about lead in drinking water and corrosion control were mailed out directly to all residents within the study zone Two public information sessions were held in the Current river area to provide residents with detailed information on corrosion control and the pilot study
During the first year of the study (2015) prior to the chemical being added baseline data was collected from 45 volunteered homes in the study area During the second year of the study (2016) once the chemical is injected data will be collected from those same locations Early in 2016 sodium hydroxide will be
injected at the Hodder Pumping Station targeting the Hodder Pressure Zone (pilot study area) The expanded water quality monitoring program for the duration of the study includes sampling and testing for lead pH chlorine residual alkalinity temperature iron sodium turbidity colour trihalomethane and microbiological parameters All data collected from the study will be reviewed analysed and discussed with the MOECC Pending the results of the pilot study and consultation with the MOECC the City of Thunder Bay will commence with city wide chemical addition for the purpose of pH adjustment for corrosion control in 2017 The City of Thunder Bay will continue to inform the public on lead in drinking water corrosion control and pH adjustment throughout 2016
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
lead frequently asked questions
How does lead get into drinking water The raw water from Lake Superior and water supplied from the water distribution system have little or no lead present However lead is occasionally found in the water ser vice pipes and the plumbing in homes and can dissolve into the water supply from these sources Lead can enter tap water through corrosion of plumbing materials like lead solder fixtures or lead pipes Chrome or brass plated faucets and fixtures can also leach lead into water
How do I determine if I have lead pipes in my home Lead piping was used in older homes usually built before 1952 Lead pipe is easy to bend dullish grey in colour and leaves a silver mark when scratched on another surface
What should I do if I live in a house with a lead service pipe or plumbing When water sits in the lead ser vice pipe for long periods of time it absorbs more lead than when running Water that has stood in the tap for more than six hours should not be used for consumption Before using water for drinking or cooking let the water run from the cold water tap for up to five minutes To avoid wasting water take a shower or run a washing machine or dishwasher to clear the pipes instead of just letting it run Once you have let the water run fill pitchers kettles or pots for drinking or for food preparation during the day
Who can I call to arrange to have my water tested If you are concerned about lead levels in your water contact the City of Thunder Bay Environment Division at 684-3568 to arrange to have your water tested for lead levels
Does lead in drinking water pose a health risk Lead is a common metal found in the environment in air soil household dust food certain types of pottery and water Lead can pose a significant risk to your health if too much enters your body The greatest risk is to young children and pregnant women Lead exposure is a world-wide health problem If you have or suspect you have a lead water service alternate sources of drinking water should be considered for young children and pregnant women
The City of Thunder Bay strives to reduce overall lead ser vice connections and fixtures provide ongoing watermain flushing and cleaning and increase public awareness about water quality The watermain replacement program renews the piped water infrastructure When watermains are replaced the service connections are also replaced to the property line Prior to a scheduled watermain replacement the City will contact each affected homeowner in advance to discuss the option of replacing their lead service line The City has the watermain replaced under a capital contract and the work is performed by a private contractor During the watermain replacement all of the individual lead service lines are replaced to the property lines If the homeowner chooses to have their portion of the private lead service line replaced from the property line to the water meter that homeowner must arrange with the private contractor on-site to do the work at the homeownerrsquos expense A plumbing permit must be obtained and a plumber must complete the final connection to the water meter If the watermain on a street is not scheduled for renewal homeowners can still ask to have their lead service lines replaced The City will fund and complete all work from watermain to property line providing the homeowner has replaced the private portion of the lead line from the property line to the water meter The homeowner must obtain the required plumbing permit hire a plumber for the final connection and have all final inspections done The homeowner must submit a Priority Lead Water Service replacement Form along with documentation of service replacement and send it to the The City of Thunder Bay Engineering Division Final restoration of private property is done by the homeowner the City will restore City property The City will respond to the priority lead water private service replacement requests on a first-come first served basis with priority given to homes deemed to have elevated or high levels of lead in their drinking water after testing For information on lead service line replacement call the City at 684-3568 or visit The City of Thunder Bay website at thunderbaycaleadpipes
What is the City doing
15
source w ater protec tion
16
For the Lakehead Source Protection Area the Source Protection Plan sets out policies to protect sources of municipal drinking water It determines how drinking water threats will be reduced eliminated or monitored who is responsible for taking action timelines and how progress will be measured
The Plan specifically applies to municipal residential drinking water sources (Wellhead Protection Areas and Intake Protection Zones) no threats have been listed in the Assessment report for highly vulnerable aquifers (HVAs) or significant groundwater recharge areas (SgrAs) within the Lakehead Source Protection Area therefore no policies have been developed in these areas
Section 22 of the Ontario Regulation 28707 lists these Source Protection Plan objectives
1 To protect existing and future drinking water sources in the Lakehead Source Protection Area
2 To ensure that in all areas where a significant drinking water threat could exist that a) If the activity is occurring at the time the Source Protection Plan takes effect the activity ceases to be a significant drinking water threat and b) The activity never becomes a significant drinking water threat
The Lakehead Source Protection Plan released in 2013 by the Lakehead Source Protection Committee is available at w w wsourceprotectionnet
Lakehead Source Protection Plan
Approved Source Protection Plan - January 16 2013
Prepared by he Lakehead
Source Protection Committee
Under the Clean Water Act 2006
(On ario Regulation 28707)
Made poss ble hrough funding upport from the Government of Ontario
Prot ecting Our Water keep it Superior Although we live on the doorstep of Lake Superior we must use the resource wisely Less than one per cent of the total water on the planet is available to us as fresh water Only a portion of that is renewable fresh water If all the earthrsquos water were stored in a 5-litre container available fresh water would not quite fill a teaspoon The World resources Institute defines renewable fresh water as ldquosalt-free water that is fully replaced in any given year through rain and snow that falls on continents and islands and flows through rivers and streams to the seardquo Canada contains 64 percent of the worldrsquos annual renewable fresh water
bull Avoid fertilizers and pesticides which pollute ground water
bull When washing vehicles go to a commercial car wash that filters and recycles water Itrsquos the safe way to keep oil sediment and other pollutants from going down the drain and harming lakes creeks rivers or ground water
bull Use environmentally safe biodegradable detergents and personal care products (shampoos hair dyes lotions) without added chemicals
bull Invest in water and energy-efficient appliances such as dishwashers and washing machines
bull Reduce your use of motors on water bodies ndash use a paddle or a sail and enjoy the sounds of nature
bull Dispose of household hazardous waste properly Please do not put the following down the drain bull Paint bull Oils or grease bull Chemicals or cleaning products bull Pharmaceuticals - return unused
pharmaceuticals to your pharmacy
For more information on protecting our water or on proper disposal of hazardous waste call our Dispatcher at 625-2195
We all have a stake in protecting our water
Objectives and Scope of the Source Protection Plan
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
wise water use
2015 Marks 20th Anniversary of EcoSuperior and City of Thunder Bay Wise Water Use In 1995 a newly launched non-profit called Thunder Bay 2002 Clean amp green par tnered with the City of Thunder Bay on a mission to encourage area residents to adopt a greener lifestyle
Twenty years later the City of Thunder Bay continues to fund EcoSuperiorrsquos Water Wise Programs which focus on water conser vation water protection and promotion of our Superior tap water Below are some of the many programs that have been funded by the City of Thunder Bay and delivered by EcoSuperior over the past 20 years
1 Water saver Visits ndash residential visits to help homeowners make changes to increase water conservation in the home (1996-2011)
2 Toilet Rebate Program ndash Water bill rebate offered to residents who replace existing toilets with low flow toilets (1995-2013) Since 2010 more than 2000 rebates were issued for low flow toilets
3 Washing Machine Rebates ndash rebate to residents who replace their washing machine with a water-efficient model (2005)
4 Water Wise Gardens Xeriscaping - Using native or water-efficient plants and grasses that flourish under local conditions has many advantages such as greater resistance to drought insect infestation and disease and it reduces the need for pesticides and fertilizers
6 school Presentations ndash Educating students about water conser vation water protection Lake Superior and our municipal water system Since 1998 EcoSuperior has delivered Water Wise presentations to over 10500 students
7 Rain barrel sales ndash Capture run-off in a rain barrel and use it for all your outdoor watering needs to conser ve water and manage stormwater Since 1997 EcoSuperior has sold more than 9200 rain barrels
8 back to the Tap - This program uses advertising contests and giveaways to promote Thunder Bayrsquos tap water because ever y drop is Superior
9 The Water bar ndash Built by the Cityrsquos Water Authority the Water Bar is transportable and can be used at events to provide drinking water for event-goers
carr ying refillable water bottles EcoSuperior schedules and staffs the Water Bar Since 2011 the Water Bar has supplied Bare Point water on tap at 110 events
10 Pet Waste Digester Workshops - Dog waste is loaded with nitrogen and bacteria that can pooshylute our beautiful Lake Superior ever y time it rains Bur y or compost pet waste beneath ground level to completely break down the waste and protect our water ways
11 Canada Water Week ndash Thunder Bay has been celebrating this national event since 2013 to help raise the profile and understanding of water in Canada
12 Drainage Rebate Program - Homeowners can take advantage of rebates offered by the City of Thunder Bay for installing flood prevention measures such as sump pumps and sewer backup prevention valves Since 2013 481 homes have received a drainage rebate totalling $608343
13 Keep it superior storm Drain education ndash This program helps educate the public about the impacts of pollution entering urban storm drains In our community most of the water entering storm drains goes directly into local rivers streams and lakes untreated
14 Rain Garden Rebates - rain gardens absorb rainwater which helps to recharge our groundwater protect neighbourhoods from flooding and drainage problems keep our streams clean by reducing the amount of pollution that enters storm drains and provide habitat for birds butterflies and insects
15 stormwater Management ndash Fact sheet that explains why rainwater should be absorbed into the soil whenever possible instead of flowing into storm sewers that empty into our local water ways
WHAT GOES IN HERE
ENDS UP HERE
16 organic lawn Care factsheet ndash Learn about lawn care for a healthy lake and how to have a healthy lawn which is less likely to have pest problems
17
EarthCare
Environment Divisionrsquos Commitment to EarthCare Thunder Bay City Council has adopted the EarthCare Sustainability Plan 2014-2020 This plan which replaces the Community Environmental Action Plan (CEAP) guides the City and the community in reducing greenhouse gas emissions and supports the creation of a more sustainable and climate-resilient community One of the water goals of the plan is to improve the management of water wastewater and stormwater based on best practices This goal focuses on the need to develop a comprehensive water wastewater and stormwater master plan and the need to develop watershed restoration plans something the Environment Division and EarthCare have actively spearheaded or have been involved with in 2015 To view the plan visit thunderbayca earthcare
Brad Doff Sustainability Coordinator
EarthCare Water Working group To find out more about the Ear thCare Water Working group contact Brad Doff Sustainability Coordinator at 625-2411
Members Aaron Ward Project Engineer City of Thunder Bay Bonnie Low Engineering Clerk City of Thunder Bay
Brad Doff Sustainabilit y Coordinator City of Thunder Bay Carl goodwin Process Engineer City of Thunder Bay
Curniss Mcgoldrick Ear thCare City of Thunder Bay Dave Dutchak Project Manager City of Thunder Bay Frank Edgson Nor thshore Steelhead A ssociation
gail Willis Working Group Chair Senior Technologist City of Thunder Bay Jamie Saunders EcoSuperior
Janice Horgos Council of Canadians Thunder Bay Jim Bailey Remedial Action Plan Coordinator
Jim Vukmanich Chief Chemist Cit y of Thunder Bay Kristin Maenpaa Blue Heron Environmental
Lee Amelia Parks and Open Spaces City of Thunder Bay Lucie Lavoie EcoSuperior
Mairu Zhen Ontario First Nations Technical Services Corporation Michelle McChristie Great Lakes Advisor Ministr y of Environment
and Climate Change Rob Stewart Lakehead University
Sandra Stiles Ear thCare Advisor y Committee Sarah Kerton Sustainability Coordinator Cit y of Thunder Bay
Shelley Vescio City Forester City of Thunder Bay Tammy Cook Lakehead Regional Conser vation Authority
Werner Schwar Coordinator ndash Parks Planning City of Thunder Bay Zeke McLeod Lakehead Universit y
18
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
frequently asked questions
How do we know our drinking water is safe The Ministry of the Environment and Climate Change sets stringent monitoring requirements for drinking water Water quality is monitored 24 hours a day seven days a week Customers can have confidence that their water treatment plant has highly effective water treatment and quality assurance processes in place to remove bacteria and other harmful substances from the water
is there anything homeowners can do about lead in drinking water Lead concentrations in drinking water can be minimized by not drinking the ldquofirst drawrdquo of water in the morning This is water that has been sitting in the plumbing lines overnight and has the highest levels of leached metals such as copper zinc and lead A good practice is to run the water until it feels very cold before drinking Flushing the toilet or taking a shower can also use up this ldquofirst drawrdquo of water For more information on lead in drinking water please visit thunderbayca leadpipes
What is a Water Fill Station Water fill stations are locations where residents may purchase City water There are two self serve residential water fill stations that are open 24 hours a day seven days a week A ldquoSmart Cardrdquo or access card must be purchased in advance The stations are located at the corner of Hwy 61 and Mount Forest Boulevard and on Valley Street at Hutton Park Drive For more information on the stations or where to obtain a ldquoSmart Cardrdquo please contact 625-2195
Does the Backflow Prevention Program apply to residential homeowners The Water Works By-Law does not require single-family dwellings to install backflow prevention devices unless the Water Authority determines that the property is a high risk However homeowners can take steps to protect the drinking water system
Indirect cross-connections such as a hose with one end immersed in a swimming pool laundry sink fish tank bucket etc can result in contaminated water being pulled back into the drinking water system Wherever possible install backflow prevention devices on outside
water taps boilers and sprinkler systems to protect the quality of the public drinking water supply and the quality of the water in your home
What is a remote meter reading device remote reading devices can be installed for a water meter which will allow the meter to be read from outside your home These devices provide accurate water consumption readings without requiring the homeowner to be home or the need for a homeowner to call in quarterly meter readings Upon request these devices can be installed at the cost of the homeowner For further information on installing a remote device please contact the Environment Division at 474-4817
What can homeowners do to reduce the risk of frozen water services bull If water piping is located within cupboards next to exterior walls keep cupboard doors open to allow warmer air to circulate around pipes
bull Do not set furnace lower than 55˚F at night or when the house is vacant
bull Close and drain pipes leading to outside faucets
bull Wrap foam pipe insulation around pipes most susceptible to freezing (for example pipes near outside walls in crawl spaces or in attics)
bull Seal air leaks in homes and garages
bull If you will be away for a long period of time close off your main ser vice valve in your basement and open all taps to allow pipes to drain and have someone check your home regularly
Does the City of Thunder Bay provide sampling and testing of well water if not where can i have my well water tested no the City of Thunder Bay does not perform water quality tests for private wells This ser vice is provided free of charge from the Thunder Bay District Health Unit For more information contact the District Health Unit at 807-625-5900 or visit their website at w w wtbdhucom
19
contact us
20
Our water quality specialists are available to respond to customer inquiries and
concerns We offer services and programs to ensure our water customers can
contact us at any time of the day or night It is our job to investigate and resolve
problems quickly and efficiently
We believe inhellip QUALITY SERVICES FROM QUALITY PEOPLE
EarthCare Thunder Bay 62 5 -2 411
Water Conservation Programs delivered by EcoSuperior 624-214 0
Contact Us Water Quality Concerns Information Water Trouble reporting
625 -2195 (2 4 hour s)
Lead Testing Program 684-3568
Backflow Prevention Program 625 -2574
Water Billing and Arrears 625 -2 25 5
Water Meter reading Phone In 625 -316 0 (2 4 hour s)
Water Treatment Plant Tours 684-3567
w w wthunderbayca
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
TrEATED WATEr TO DISTrIBUTIOn 2015
s U M M a R Y R e P o R T
MONTH Total for Month (Million Litres)
Peak Flow MLD
Minimum Flow MLD
Avg Daily MLD
Operational Capacity ()
Januar y 1215 6240 3171 4050 357
Februar y 1134 6427 3177 4051 357
March 1261 6482 3194 4205 370
April 1256 6502 3184 4188 369
May 1073 6341 3066 3974 350
June 125 4 6593 3038 4180 368
July 1350 6642 2833 4355 384
August 1292 6540 3092 4168 367
September 1294 6630 3123 4 312 380
October 1197 6343 2864 3861 340
November 1202 6344 3318 4008 353
December 1129 5649 2983 3642 321
Total Volume 14658 Average 4083 360
Flow results in MLD (million litres per day) maximum capacity 113 MLD
21
Drinking-Water Systems Regulation O Reg 17003
ANNUAL REPORT 2015
Drinking-Water System Number Drinking-Water System Name
Drinking-Water System Owner Drinking-Water System Category Period being reported
220000273 Bare Point Water Treatment Plant and Distribution Subsystem City of Thunder Bay Large Municipal Residential January 1 ndash December 31 2015
Complete if your Category is Large Municipal Residential or Small Municipal Residential
Does your Drinking-Water System serve more than 10000 people Yes [X] No [ ]
Is your annual report available to the public at no charge on a web site on the Internet Yes [X] No [ ] Location of annual report hard copies Bare Point Water Treatment Plant Branches of the Thunder Bay District Library Environment Division Office ndash Victoriaville City Hall Front St Service Yard
Location where Summary Report required under O Reg 17003 Schedule 22 will be available for inspection Bare Point Water Treatment Plant Environment Division Office ndash Victoriaville
Complete for all other Categories
Number of Designated Facilities served
Did you provide a copy of your annual report to all Designated Facilities you serve Yes [ ] No [ ]
Number of Interested Authorities you report to
Did you provide a copy of your annual report to all Interested Authorities you report to for each Designated Facility Yes [ ] No [ ]
Note For the following tables below additional rows or columns may be added or an appendix may be attached to the report
List all Drinking-Water Systems (if any) which receive all of their drinking water from your system Drinking Water System Name Drinking Water System Number King Georges Park Distribution System 260070265 Terra Vista Distribution System 260094380
Did you provide a copy of your annual report to all Drinking-Water System owners that are connected to you and to whom you provide all of its drinking water
Yes [X] No [ ]
Drinking Water Systems Regulations Page 1 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Indicate how you notified system users that your annual report is available and is free of charge
[x] Public accessnotice via the web [x] Public accessnotice via Government Office [x] Public accessnotice via a newspaper [x] Public accessnotice via Public Request [x] Public accessnotice via a Public Library [x] Public accessnotice via other method City Insert ldquoMy TBayrdquo
Describe your Drinking-Water System The Bare Point WTP treats an average of 4083ML of Lake Superior water daily using ultrafiltration The water is disinfected using sodium hypochlorite and distributed to The City of Thunder Bay
List all water treatment chemicals used over this reporting period Sodium Hypochlorite
Were any significant expenses incurred to [x] Install required equipment [x] Repair required equipment [x] Replace required equipment
Please provide a brief description and a breakdown of monetary expenses incurred
In 2015 The City of Thunder Bay Environment Division Bare Point Water Treatment Plant expensed approximately $325000 towards annual equipment maintenance new installations and emergency breakdowns 2015 Capital project money expensed for the Bare Point Water Treatment Plant totaled approximately 16 Million dollars including the replacement of 1140 filter modules in the filtration units at a cost of an estimated 12 Million dollars Other notable Capital projects included $130000 towards the Corrosion Control Project along with electrical and instrumentation upgrades
The City of Thunder Bay Distribution Subsystem spent approximately 579 Million dollars on water infrastructure rehabilitation and replacement projects These projects consisted of replacing five watermains including the replacement of a section of twin 24rdquo trunk mains that distribute the water leaving the Bare Point Water Treatment Plant Additional maintenance projects included the non-invasive cost effective method of cleaning and cement mortar lining old watermains on thirteen streets $125000 was expensed under the Kerr Hydrant Replacement Program along with $100000 under the lead service replacement program Expenses for the continual improvement of water quality included watermain looping costing approximately $60000 and the installation of a blow off costing $100000 An additional $55000 was spent on watermain network expansions to address new service areas
Drinking Water Systems Regulations Page 2 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Provide details on the notices submitted in accordance with subsection 18(1) of the Safe Drinking-Water Act or section 16-4 of Schedule 16 of OReg17003 and reported to Spills Action Centre
Incident Date Parameter Result Unit of
Measure Corrective Action Corrective Action Date
Feb 19 2015 Chlorine 003 mgL Flush amp re-sample Feb 19 2015 Mar 23 2015 Lead 105 ugL Flush amp re-sample Mar 23 2015 May 02 2015 Total Coliform Present pa100ml Flush amp re-sample May 05 2015 June 24 2015 Total Coliform Present pa100ml Flush amp re-sample June 26 2015 June 26 2015 Total Coliform Present pa100ml Flush amp re-sample June 29 2015 June 27 2015 Total Coliform 3 MPN100ml Precautionary BWA
issued flush sanitize amp re-sample
June 29 2015
July 25 2015 Total Coliform Present pa100ml Flush amp re-sample July 28 2015 Aug 27 2015 Total Coliform Present pa100ml Flush amp re-sample Aug 30 2015 Sept 01 2015 Chlorine 003 mgL Flush re-sample amp bacti
sample Sep 8 2015
Nov 10 2015 Chlorine 001 mgL Flush amp re-sample Nov 10 2015 Nov 10 2015 Chlorine 002 MgL Flush amp re-sample Nov 10 2015
Microbiological testing done under the Schedule 10 11 or 12 of Regulation 17003 during this reporting period
Number of
Samples
Range of EColi Or Fecal Results
(min )-(max )
Range of Total Coliform Results
(min )-(max )
Number of HPC Samples
Range of HPC Results
(min )-(max )
Raw 52 lt10 ndash 10 lt10 - 19 NA NA Treated 52 Absent Absent 52 0 - 1 Distribution 1631 Absent Present 500 0-820
Operational testing done under Schedule 7 8 or 9 of Regulation 17003 during the period covered by this Annual Report
Number of Grab
Samples
Range of Results (min )-(max ) Unit of Measure
Turbidity 8760 0048-007 NTU Chlorine 8760 132-157 mgL Fluoride (If the DWS provides fluoridation)
NA NA NA
NOTE For continuous monitors use 8760 as the number of samples
Drinking Water Systems Regulations Page 3 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Summary of additional testing and sampling carried out in accordance with the requirement of an approval order or other legal instrument
Date of legal instrument issued Parameter Date Sampled Result Unit of Measure
MDWL 024-101 July 27 2015
Chloramines Nov 17 2015 0096 mgL
MDWL 024-101 July 27 2015
Benzo(a)pyrene Jan 14 2015 lt0010 ugL
MDWL 024-101 July 27 2015
Cyanide Jan 14 2015 lt00020 mgL
Summary of Inorganic parameters tested during this reporting period or the most recent sample results
Parameter Sample Date Result Value Unit of Measure Exceedance Antimony January 14 2015 lt060 ugL no Arsenic January 14 2015 lt10 ugL no Barium January 14 2015 lt10 ugL no Boron January 14 2015 lt50 ugL no Cadmium January 14 2015 lt010 ugL no Chromium January 14 2015 lt10 ugL no Lead See Schedule 151
information Mercury January 14 2015 lt010 ugL no Selenium January 14 2015 lt10 ugL no Sodium Jan Apr June Oct 2015
Avg 320 mgL no
Uranium January 14 2015 lt20 ugL no Fluoride January 14 2015 lt0024 mgL no Nitrite October 13 2015 lt0010 mgL no Nitrate October 13 2015 0331 mgL no
only for drinking water systems testing under Schedule 152 this includes large municipal non-residential systems small municipal non-residential systems non-municipal seasonal residential systems large non-municipal non-residential systems and small non-municipal non-residential systems
Summary of lead testing under Schedule 151 during this reporting period (applicable to the following drinking water systems large municipal residential systems small municipal residential systems and non-municipal year-round residential systems)
Location Type Number of Range of Lead Results Unit of Number of
Drinking Water Systems Regulations Page 4 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Samples (min) ndash (max ) Measure Exceedances Plumbing 334 lt10 ndash 502 ugL 58 Distribution 43 lt10-105 ugL 1
Summary of Organic parameters sampled during this reporting period or the most recent sample results
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Alachlor Jan 14 2015 lt010 ugL no Aldicarb Jan 14 2015 lt10 ugL no Aldrin + Dieldrin Jan 14 2015 lt0040 ugL no Atrazine + N-dealkylated metobolites Jan 14 2015 lt020 ugL no Azinphos-methyl Jan 14 2015 lt010 ugL no Bendiocarb Jan 14 2015 lt020 ugL no Benzene Jan 14 2015 lt050 ugL no Benzo(a)pyrene Jan 14 2015 lt0010 ugL no Bromoxynil Jan 14 2015 lt020 ugL no Carbaryl Jan 14 2015 lt020 ugL no Carbofuran Jan 14 2015 lt020 ugL no Carbon Tetrachloride Jan 14 2015 lt050 ugL no Chlordane (Total) Jan 14 2015 lt030 ugL no Chlorpyrifos Jan 14 2015 lt010 ugL no Cyanazine Jan 14 2015 lt010 ugL no Diazinon Jan 14 2015 lt010 ugL no Dicamba Jan 14 2015 lt020 ugL no 12-Dichlorobenzene Jan 14 2015 lt050 ugL no 14-Dichlorobenzene Jan 14 2015 lt050 ugL no Dichlorodiphenyltrichloroethane (DDT) + metabolites
Jan 14 2015 lt040 ugL no
12-Dichloroethane Jan 14 2015 lt050 ugL no 11-Dichloroethylene (vinylidene chloride)
Jan 14 2015 lt050 ugL no
Dichloromethane Jan 14 2015 lt50 ugL no 2-4 Dichlorophenol Jan 14 2015 lt030 ugL no 24-Dichlorophenoxy acetic acid (24-D) Jan 14 2015 lt020 ugL no Diclofop-methyl Jan 14 2015 lt020 ugL no Dimethoate Jan 14 2015 lt010 ugL no Dinoseb Jan 14 2015 lt020 ugL no Diquat Jan 14 2015 lt10 ugL no Diuron Jan 14 2015 lt10 ugL no Glyphosate Jan 14 2015 lt50 ugL no Heptachlor + Heptachlor Epoxide Jan 14 2015 lt020 ugL no
Drinking Water Systems Regulations Page 5 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Lindane (Total) Jan 14 2015 lt010 ugL no Malathion Jan 14 2015 lt010 ugL no Methoxychlor Jan 14 2015 lt010 ugL no Metolachlor Jan 14 2015 lt010 ugL no Metribuzin Jan 14 2015 lt010 ugL no Monochlorobenzene Jan 14 2015 lt050 ugL no Paraquat Jan 14 2015 lt10 ugL no Parathion Jan 14 2015 lt010 ugL no Pentachlorophenol Jan 14 2015 lt050 ugL no Phorate Jan 14 2015 lt010 ugL no Picloram Jan 14 2015 lt020 ugL no Polychlorinated Biphenyls(PCB) Jan 14 2015 lt0035 ugL no Prometryne Jan 14 2015 lt010 ugL no Simazine Jan 14 2015 lt010 ugL no THM (NOTE show latest annual average)
Jan Apr June Oct 2015
3245 ugL no
Temephos Jan 14 2015 lt010 ugL no Terbufos Jan 14 2015 lt020 ugL no Tetrachloroethylene Jan 14 2015 lt050 ugL no 2346-Tetrachlorophenol Jan 14 2015 lt050 ugL no Triallate Jan 14 2015 lt010 ugL no Trichloroethylene Jan 14 2015 lt050 ugL no 246-Trichlorophenol Jan 14 2015 lt050 ugL no 245-Trichlorophenoxy acetic acid (245-T) Jan 14 2015 lt020 ugL no Trifluralin Jan 14 2015 lt010 ugL no Vinyl Chloride Jan 14 2015 lt020 ugL no
List any Inorganic or Organic parameter(s) that exceeded half the standard prescribed in Schedule 2 of Ontario Drinking Water Quality Standards
Parameter Result Value Unit of Measure Date of Sample
Drinking Water Systems Regulations Page 6 of 6 (PIBS 4435e01) December 2011
When we heal the earth we heal ourselves ~David Orr
The activist is not the man who says the river is dirty The activist is the man who cleans up the river
~Ross Perot
We never know the worth of water till the well is dry ~Thomas Fuller ndash1732
Pure water is the worldrsquos first and foremost medicine ~Slovakian Proverb
No one can see their reflection in running water It is only in still water that we can see
~Taoist proverb
My connection to the earth is reinforced through the rhythm of the waves ~Mike Dolan
In one drop of water are found all the secrets of the oceans ~Kahlil Gibran
The people are like water and the ruler a boat Water can support a boat or overturn it ~William Shakespeare
A man of wisdom delights in water ~Confucius
Water ndash conserve and protect it ndash create a ripple effect ~City of Thunder Bay
this document is printed on acid-free
archival SMART paper made from 30
post consumer waste
TB2176(2016)
- City of Thunder Bay 2015 Annual Report - Drinking Water Quality - Front Cover
- Table of Contents
- Message from the Director - Michelle Warywoda
- Who We Are
- How Your Water Is Treated
- How Your Water Is Delivered
- Water Quality Highlights 2015
- Operator Certification and Training
- Our Commitment to Continual Improvement
- Corrosion Control Program for Lead
- Lead - Frequently Asked Questions
- Source Water Protection
- Wise Water Use
- EarthCare
- Drinking Water - Frequently Asked Questions
- Contact Us
- Treated Water Distribution 2015 Summary Report
- Ontario Drinking Water Systems Regulation O Reg 17003 Annual Report 2015 for Bare Point Water Treatment Plant and Distribution Subsystem
- Back Cover
bull Investigate the impact of seasonal temperature changes (particularly cold temperatures (03shy2˚C)) on membrane structure and verify the findings of pilot-scale studies in a full-scale plant
bull Develop optimal operational and membrane cleaning protocols to minimize the impacts of the factors found to be causing decreases in membrane per formance
bull Repor t the economic and environmental benefits of the cleaning scenarios
It is the hope that these study results will demonstrate innovative processes cleaning strategies and products which will create opportunities for Thunder Bayrsquos economy to manufacture and sell to the region
Also in 2015 a pilot study was completed using an innovative technology developed at Lakehead University in the chemistry department This technology uses nano (very small) structures to improve efficiency of water treatment at very low energy The study was used in the cleaning system for the membranes at Bare Point Water Treatment Plant The results were extremely encouraging indicating chemical savings of 50 increased life span of the membranes and waste water reduction of 33
The potential to manufacture this technology is now being investigated for use in drinking water plans in Ontario
Cross-Connection amp Backflow Prevention Program The City of Thunder Bay is dedicated to protecting the quality of our drinking water In order to manage the potable water supply and minimize risks to public health the Development Services Department and Environment Division ndash Water Authority have implemented a Backflow Prevention Program Work is ongoing with property owners certified testers and plumbing contractors to identify cross-connections and advise where backflow prevention devices are required to protect the public potable water supply For more information on this program contact the Building Division at 625-2574
Wise Water Use ndash Bringing it Outdoors Thunder Bay is proud of its drinking water Letrsquos use it wisely
Although rainwater isnrsquot always enough to keep your garden beds in good condition during hot summer months you can give the rain a helping hand and reduce your use of drinking water outdoors by following some of these tips
1 USE A RAiN BARREL A rain barrel will capture water for use in your garden decreasing the need to turn on the hose rainwater is the type of water your garden likes best - it is ldquosoftrdquo and even contains small amounts of nitrogen An added environmental benefit is that rain barrel use cuts down on stormwater runoff to the Cityrsquos storm sewer system and thus to Lake Superior So by using a rain barrel you are protecting the source of your drinking water
Each year the City of Thunder Bay funds a discounted rain barrel program delivered by EcoSuperior Residents with a City water account receive a $20 discount on a rain barrel purchase when they present a copy of their water bill at EcoSuperior For updates on this program visit thunderbaycaLivingEnvironment Waterrain Barrel Discounthtm
2 TRY xERiSCAPiNg The word xeriscaping comes from the Greek word xeros for dry and scape meaning a view or scene Xeriscaping produces a garden where plants can survive during dry periods without water or fertilizers
Local garden centres can advise on xeriscaping - the key is to choose dry-loving plants and encourage deep root systems Decorative rocks boulders permeable pavers sculptures or ornaments can be incorporated to achieve the look you want
3 WHETHER YOUrsquoRE iNDOORS OR OUT PRACTiSE THE 3Rs OF WiSE WATER USE
bull Reduce ndash Become aware of the amount of water yoursquore using and look for ways to use less
bull Retrofit ndash replace water-guzzling toilets and appliances with more water-efficient models or retrofit existing appliances with water-saving devices
bull Repair ndash Stop the leaks In one year a leak of just OnE drip per second wastes 10000 litres (2167 gallons) of water ndash enough water to fill more than 60 bathtubs
12
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T13
corrosion control program for lead
Studies have shown chronic exposure to lead even at low levels can have health impacts Of particular concern are the neurodevelopmental effects impacting learning and memor y on developing fetuses and young children
Lead in drinking water can originate from older internal pipes and lead ser vice lines or from the solder used to connect the pipes or fixtures Older homes built prior to 1950 are more likely to have lead pipes and ser vice lines
In 2007 the Ministr y of the Environment and Climate Change (MOECC) initiated the Lead Action Plan to address concerns of lead in drinking water This plan required municipalities within the province of Ontario to test for elevated levels of lead in their drinking water through the Community Lead Sampling Program in accordance with Schedule 151 of the Ontario regulation 17003 under the Safe Drinking Water Act (SDWA 2002) Under this regulation communities with greater than 10 of lead sample results that exceed the provincial standard of 10 parts per billion (ppb) are required to develop and implement an approved Corrosion Control Plan
The Cit y of Thunder Bay has approximately 8000 lead plumbing ser vices throughout the community and has taken part in the lead sampling program since 2007 The results from this sampling have indicated that approximately 25 of the results are above the 10ppb provincial limit These results contributed to the development of the Cityrsquos Corrosion Control Plan that was approved in 2010 by the MOECC The primary focus of the Plan was on lead service replacement and education with the addition of sodium hydroxide a pH adjusting chemical to be used in the last phase of the Plan to control lead corrosion
In 2014 approved revisions were made to the City of Thunder Bay Corrosion Control Plan The revised approval included provision for a 2 year pilot study to measure the effectiveness of corrosion control through chemical addition focusing on the impact the chemical has on the disinfection properties of the water In order to reduce the lead levels within private plumbing through chemical addition it has been determined an increase in pH from the average raw source water of 787 to between 90-96 is required The Water Authority wants to ensure an increase in pH to this range does not reduce the effectiveness of sodium hypochlorite used for disinfection For this reason the addition of sodium hydroxide for the purpose of corrosion control will be initially controlled and closely monitored in one pressure zone The Hodder Pressure Zone of Current river was designated as the pilot study area due to its small size and close proximity to the Bare Point Water Treatment Plant enabling 24 hour monitoring by licensed operators This specific area also contains homes with a combination of lead and copper private
HOD
DER
AVE
LESL
IE A
VE
ARUNDEL ST
STRA
THC
ON
A A
VE
1-17 HWY
R TA ST
HODD A
UC B
ASS
GRE
NV
LLE
AVE
MAR ON ST
DEW
E AV
E
ERLE ST
SH ARD DR
BLACK BAY RD
N
D
MERRI L ST
MORSE ST
DACRE ST
ADAMS ST
LIL IAN ST
ELL OTT ST
CUYLER ST
CEN
ENNI
LP
RKRD
ROB ERTA ST
HALLAM ST
MONTCLAIR ST
CURR
ENT
AVE
HN
ER B EX
RE
RONA ST
ADELA DE ST
CUB
RLAND SN
SURREY ST
GBSON
AE
COPE
NHAG
EN R
D
CONYERS ST
ALGOA S
N
COWAN ST
TALBOT ST
AUDR
EY S
T
G
S
TERRAC
E CRES
ACDOUGAL
S
PA RKWOOD ST
ADM RAL CT
BLAC
K B
AY
CRES
COURS
N
SHERAN
SRD
GRE
NV
LLE
A VE
MORSE ST
ON
B D
GRE
NVI
LLE
AVE
DEW
E AV
E
CUYLER ST
CURR
NT
E
middot
1 15000
Legend PRESSURE ZONES 1AHT 1N 1S 2A 2N 2S 3N NB
AREA OF PILOT STUDY IN
HODDER ZONE
Pressure Zone 1AHT
Pressure Zone 1N
RE
SP
ON
SIB
ILIT
Y
14
If your home has a lead service line replacing the entire service pipe is the best way to ensure no lead is getting into your water
MUNICIPAL WATERMAIN
CIT
Y Public
HO
MEO
WN
ER
Private
PROPERTY LINE
S E RV I C E P I PE
W AT E R M E TE R
ser vices and there are also no industrial users located within the zone making it an ideal location for the study Invitations to participate in the study along with additional information about lead in drinking water and corrosion control were mailed out directly to all residents within the study zone Two public information sessions were held in the Current river area to provide residents with detailed information on corrosion control and the pilot study
During the first year of the study (2015) prior to the chemical being added baseline data was collected from 45 volunteered homes in the study area During the second year of the study (2016) once the chemical is injected data will be collected from those same locations Early in 2016 sodium hydroxide will be
injected at the Hodder Pumping Station targeting the Hodder Pressure Zone (pilot study area) The expanded water quality monitoring program for the duration of the study includes sampling and testing for lead pH chlorine residual alkalinity temperature iron sodium turbidity colour trihalomethane and microbiological parameters All data collected from the study will be reviewed analysed and discussed with the MOECC Pending the results of the pilot study and consultation with the MOECC the City of Thunder Bay will commence with city wide chemical addition for the purpose of pH adjustment for corrosion control in 2017 The City of Thunder Bay will continue to inform the public on lead in drinking water corrosion control and pH adjustment throughout 2016
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
lead frequently asked questions
How does lead get into drinking water The raw water from Lake Superior and water supplied from the water distribution system have little or no lead present However lead is occasionally found in the water ser vice pipes and the plumbing in homes and can dissolve into the water supply from these sources Lead can enter tap water through corrosion of plumbing materials like lead solder fixtures or lead pipes Chrome or brass plated faucets and fixtures can also leach lead into water
How do I determine if I have lead pipes in my home Lead piping was used in older homes usually built before 1952 Lead pipe is easy to bend dullish grey in colour and leaves a silver mark when scratched on another surface
What should I do if I live in a house with a lead service pipe or plumbing When water sits in the lead ser vice pipe for long periods of time it absorbs more lead than when running Water that has stood in the tap for more than six hours should not be used for consumption Before using water for drinking or cooking let the water run from the cold water tap for up to five minutes To avoid wasting water take a shower or run a washing machine or dishwasher to clear the pipes instead of just letting it run Once you have let the water run fill pitchers kettles or pots for drinking or for food preparation during the day
Who can I call to arrange to have my water tested If you are concerned about lead levels in your water contact the City of Thunder Bay Environment Division at 684-3568 to arrange to have your water tested for lead levels
Does lead in drinking water pose a health risk Lead is a common metal found in the environment in air soil household dust food certain types of pottery and water Lead can pose a significant risk to your health if too much enters your body The greatest risk is to young children and pregnant women Lead exposure is a world-wide health problem If you have or suspect you have a lead water service alternate sources of drinking water should be considered for young children and pregnant women
The City of Thunder Bay strives to reduce overall lead ser vice connections and fixtures provide ongoing watermain flushing and cleaning and increase public awareness about water quality The watermain replacement program renews the piped water infrastructure When watermains are replaced the service connections are also replaced to the property line Prior to a scheduled watermain replacement the City will contact each affected homeowner in advance to discuss the option of replacing their lead service line The City has the watermain replaced under a capital contract and the work is performed by a private contractor During the watermain replacement all of the individual lead service lines are replaced to the property lines If the homeowner chooses to have their portion of the private lead service line replaced from the property line to the water meter that homeowner must arrange with the private contractor on-site to do the work at the homeownerrsquos expense A plumbing permit must be obtained and a plumber must complete the final connection to the water meter If the watermain on a street is not scheduled for renewal homeowners can still ask to have their lead service lines replaced The City will fund and complete all work from watermain to property line providing the homeowner has replaced the private portion of the lead line from the property line to the water meter The homeowner must obtain the required plumbing permit hire a plumber for the final connection and have all final inspections done The homeowner must submit a Priority Lead Water Service replacement Form along with documentation of service replacement and send it to the The City of Thunder Bay Engineering Division Final restoration of private property is done by the homeowner the City will restore City property The City will respond to the priority lead water private service replacement requests on a first-come first served basis with priority given to homes deemed to have elevated or high levels of lead in their drinking water after testing For information on lead service line replacement call the City at 684-3568 or visit The City of Thunder Bay website at thunderbaycaleadpipes
What is the City doing
15
source w ater protec tion
16
For the Lakehead Source Protection Area the Source Protection Plan sets out policies to protect sources of municipal drinking water It determines how drinking water threats will be reduced eliminated or monitored who is responsible for taking action timelines and how progress will be measured
The Plan specifically applies to municipal residential drinking water sources (Wellhead Protection Areas and Intake Protection Zones) no threats have been listed in the Assessment report for highly vulnerable aquifers (HVAs) or significant groundwater recharge areas (SgrAs) within the Lakehead Source Protection Area therefore no policies have been developed in these areas
Section 22 of the Ontario Regulation 28707 lists these Source Protection Plan objectives
1 To protect existing and future drinking water sources in the Lakehead Source Protection Area
2 To ensure that in all areas where a significant drinking water threat could exist that a) If the activity is occurring at the time the Source Protection Plan takes effect the activity ceases to be a significant drinking water threat and b) The activity never becomes a significant drinking water threat
The Lakehead Source Protection Plan released in 2013 by the Lakehead Source Protection Committee is available at w w wsourceprotectionnet
Lakehead Source Protection Plan
Approved Source Protection Plan - January 16 2013
Prepared by he Lakehead
Source Protection Committee
Under the Clean Water Act 2006
(On ario Regulation 28707)
Made poss ble hrough funding upport from the Government of Ontario
Prot ecting Our Water keep it Superior Although we live on the doorstep of Lake Superior we must use the resource wisely Less than one per cent of the total water on the planet is available to us as fresh water Only a portion of that is renewable fresh water If all the earthrsquos water were stored in a 5-litre container available fresh water would not quite fill a teaspoon The World resources Institute defines renewable fresh water as ldquosalt-free water that is fully replaced in any given year through rain and snow that falls on continents and islands and flows through rivers and streams to the seardquo Canada contains 64 percent of the worldrsquos annual renewable fresh water
bull Avoid fertilizers and pesticides which pollute ground water
bull When washing vehicles go to a commercial car wash that filters and recycles water Itrsquos the safe way to keep oil sediment and other pollutants from going down the drain and harming lakes creeks rivers or ground water
bull Use environmentally safe biodegradable detergents and personal care products (shampoos hair dyes lotions) without added chemicals
bull Invest in water and energy-efficient appliances such as dishwashers and washing machines
bull Reduce your use of motors on water bodies ndash use a paddle or a sail and enjoy the sounds of nature
bull Dispose of household hazardous waste properly Please do not put the following down the drain bull Paint bull Oils or grease bull Chemicals or cleaning products bull Pharmaceuticals - return unused
pharmaceuticals to your pharmacy
For more information on protecting our water or on proper disposal of hazardous waste call our Dispatcher at 625-2195
We all have a stake in protecting our water
Objectives and Scope of the Source Protection Plan
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
wise water use
2015 Marks 20th Anniversary of EcoSuperior and City of Thunder Bay Wise Water Use In 1995 a newly launched non-profit called Thunder Bay 2002 Clean amp green par tnered with the City of Thunder Bay on a mission to encourage area residents to adopt a greener lifestyle
Twenty years later the City of Thunder Bay continues to fund EcoSuperiorrsquos Water Wise Programs which focus on water conser vation water protection and promotion of our Superior tap water Below are some of the many programs that have been funded by the City of Thunder Bay and delivered by EcoSuperior over the past 20 years
1 Water saver Visits ndash residential visits to help homeowners make changes to increase water conservation in the home (1996-2011)
2 Toilet Rebate Program ndash Water bill rebate offered to residents who replace existing toilets with low flow toilets (1995-2013) Since 2010 more than 2000 rebates were issued for low flow toilets
3 Washing Machine Rebates ndash rebate to residents who replace their washing machine with a water-efficient model (2005)
4 Water Wise Gardens Xeriscaping - Using native or water-efficient plants and grasses that flourish under local conditions has many advantages such as greater resistance to drought insect infestation and disease and it reduces the need for pesticides and fertilizers
6 school Presentations ndash Educating students about water conser vation water protection Lake Superior and our municipal water system Since 1998 EcoSuperior has delivered Water Wise presentations to over 10500 students
7 Rain barrel sales ndash Capture run-off in a rain barrel and use it for all your outdoor watering needs to conser ve water and manage stormwater Since 1997 EcoSuperior has sold more than 9200 rain barrels
8 back to the Tap - This program uses advertising contests and giveaways to promote Thunder Bayrsquos tap water because ever y drop is Superior
9 The Water bar ndash Built by the Cityrsquos Water Authority the Water Bar is transportable and can be used at events to provide drinking water for event-goers
carr ying refillable water bottles EcoSuperior schedules and staffs the Water Bar Since 2011 the Water Bar has supplied Bare Point water on tap at 110 events
10 Pet Waste Digester Workshops - Dog waste is loaded with nitrogen and bacteria that can pooshylute our beautiful Lake Superior ever y time it rains Bur y or compost pet waste beneath ground level to completely break down the waste and protect our water ways
11 Canada Water Week ndash Thunder Bay has been celebrating this national event since 2013 to help raise the profile and understanding of water in Canada
12 Drainage Rebate Program - Homeowners can take advantage of rebates offered by the City of Thunder Bay for installing flood prevention measures such as sump pumps and sewer backup prevention valves Since 2013 481 homes have received a drainage rebate totalling $608343
13 Keep it superior storm Drain education ndash This program helps educate the public about the impacts of pollution entering urban storm drains In our community most of the water entering storm drains goes directly into local rivers streams and lakes untreated
14 Rain Garden Rebates - rain gardens absorb rainwater which helps to recharge our groundwater protect neighbourhoods from flooding and drainage problems keep our streams clean by reducing the amount of pollution that enters storm drains and provide habitat for birds butterflies and insects
15 stormwater Management ndash Fact sheet that explains why rainwater should be absorbed into the soil whenever possible instead of flowing into storm sewers that empty into our local water ways
WHAT GOES IN HERE
ENDS UP HERE
16 organic lawn Care factsheet ndash Learn about lawn care for a healthy lake and how to have a healthy lawn which is less likely to have pest problems
17
EarthCare
Environment Divisionrsquos Commitment to EarthCare Thunder Bay City Council has adopted the EarthCare Sustainability Plan 2014-2020 This plan which replaces the Community Environmental Action Plan (CEAP) guides the City and the community in reducing greenhouse gas emissions and supports the creation of a more sustainable and climate-resilient community One of the water goals of the plan is to improve the management of water wastewater and stormwater based on best practices This goal focuses on the need to develop a comprehensive water wastewater and stormwater master plan and the need to develop watershed restoration plans something the Environment Division and EarthCare have actively spearheaded or have been involved with in 2015 To view the plan visit thunderbayca earthcare
Brad Doff Sustainability Coordinator
EarthCare Water Working group To find out more about the Ear thCare Water Working group contact Brad Doff Sustainability Coordinator at 625-2411
Members Aaron Ward Project Engineer City of Thunder Bay Bonnie Low Engineering Clerk City of Thunder Bay
Brad Doff Sustainabilit y Coordinator City of Thunder Bay Carl goodwin Process Engineer City of Thunder Bay
Curniss Mcgoldrick Ear thCare City of Thunder Bay Dave Dutchak Project Manager City of Thunder Bay Frank Edgson Nor thshore Steelhead A ssociation
gail Willis Working Group Chair Senior Technologist City of Thunder Bay Jamie Saunders EcoSuperior
Janice Horgos Council of Canadians Thunder Bay Jim Bailey Remedial Action Plan Coordinator
Jim Vukmanich Chief Chemist Cit y of Thunder Bay Kristin Maenpaa Blue Heron Environmental
Lee Amelia Parks and Open Spaces City of Thunder Bay Lucie Lavoie EcoSuperior
Mairu Zhen Ontario First Nations Technical Services Corporation Michelle McChristie Great Lakes Advisor Ministr y of Environment
and Climate Change Rob Stewart Lakehead University
Sandra Stiles Ear thCare Advisor y Committee Sarah Kerton Sustainability Coordinator Cit y of Thunder Bay
Shelley Vescio City Forester City of Thunder Bay Tammy Cook Lakehead Regional Conser vation Authority
Werner Schwar Coordinator ndash Parks Planning City of Thunder Bay Zeke McLeod Lakehead Universit y
18
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
frequently asked questions
How do we know our drinking water is safe The Ministry of the Environment and Climate Change sets stringent monitoring requirements for drinking water Water quality is monitored 24 hours a day seven days a week Customers can have confidence that their water treatment plant has highly effective water treatment and quality assurance processes in place to remove bacteria and other harmful substances from the water
is there anything homeowners can do about lead in drinking water Lead concentrations in drinking water can be minimized by not drinking the ldquofirst drawrdquo of water in the morning This is water that has been sitting in the plumbing lines overnight and has the highest levels of leached metals such as copper zinc and lead A good practice is to run the water until it feels very cold before drinking Flushing the toilet or taking a shower can also use up this ldquofirst drawrdquo of water For more information on lead in drinking water please visit thunderbayca leadpipes
What is a Water Fill Station Water fill stations are locations where residents may purchase City water There are two self serve residential water fill stations that are open 24 hours a day seven days a week A ldquoSmart Cardrdquo or access card must be purchased in advance The stations are located at the corner of Hwy 61 and Mount Forest Boulevard and on Valley Street at Hutton Park Drive For more information on the stations or where to obtain a ldquoSmart Cardrdquo please contact 625-2195
Does the Backflow Prevention Program apply to residential homeowners The Water Works By-Law does not require single-family dwellings to install backflow prevention devices unless the Water Authority determines that the property is a high risk However homeowners can take steps to protect the drinking water system
Indirect cross-connections such as a hose with one end immersed in a swimming pool laundry sink fish tank bucket etc can result in contaminated water being pulled back into the drinking water system Wherever possible install backflow prevention devices on outside
water taps boilers and sprinkler systems to protect the quality of the public drinking water supply and the quality of the water in your home
What is a remote meter reading device remote reading devices can be installed for a water meter which will allow the meter to be read from outside your home These devices provide accurate water consumption readings without requiring the homeowner to be home or the need for a homeowner to call in quarterly meter readings Upon request these devices can be installed at the cost of the homeowner For further information on installing a remote device please contact the Environment Division at 474-4817
What can homeowners do to reduce the risk of frozen water services bull If water piping is located within cupboards next to exterior walls keep cupboard doors open to allow warmer air to circulate around pipes
bull Do not set furnace lower than 55˚F at night or when the house is vacant
bull Close and drain pipes leading to outside faucets
bull Wrap foam pipe insulation around pipes most susceptible to freezing (for example pipes near outside walls in crawl spaces or in attics)
bull Seal air leaks in homes and garages
bull If you will be away for a long period of time close off your main ser vice valve in your basement and open all taps to allow pipes to drain and have someone check your home regularly
Does the City of Thunder Bay provide sampling and testing of well water if not where can i have my well water tested no the City of Thunder Bay does not perform water quality tests for private wells This ser vice is provided free of charge from the Thunder Bay District Health Unit For more information contact the District Health Unit at 807-625-5900 or visit their website at w w wtbdhucom
19
contact us
20
Our water quality specialists are available to respond to customer inquiries and
concerns We offer services and programs to ensure our water customers can
contact us at any time of the day or night It is our job to investigate and resolve
problems quickly and efficiently
We believe inhellip QUALITY SERVICES FROM QUALITY PEOPLE
EarthCare Thunder Bay 62 5 -2 411
Water Conservation Programs delivered by EcoSuperior 624-214 0
Contact Us Water Quality Concerns Information Water Trouble reporting
625 -2195 (2 4 hour s)
Lead Testing Program 684-3568
Backflow Prevention Program 625 -2574
Water Billing and Arrears 625 -2 25 5
Water Meter reading Phone In 625 -316 0 (2 4 hour s)
Water Treatment Plant Tours 684-3567
w w wthunderbayca
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
TrEATED WATEr TO DISTrIBUTIOn 2015
s U M M a R Y R e P o R T
MONTH Total for Month (Million Litres)
Peak Flow MLD
Minimum Flow MLD
Avg Daily MLD
Operational Capacity ()
Januar y 1215 6240 3171 4050 357
Februar y 1134 6427 3177 4051 357
March 1261 6482 3194 4205 370
April 1256 6502 3184 4188 369
May 1073 6341 3066 3974 350
June 125 4 6593 3038 4180 368
July 1350 6642 2833 4355 384
August 1292 6540 3092 4168 367
September 1294 6630 3123 4 312 380
October 1197 6343 2864 3861 340
November 1202 6344 3318 4008 353
December 1129 5649 2983 3642 321
Total Volume 14658 Average 4083 360
Flow results in MLD (million litres per day) maximum capacity 113 MLD
21
Drinking-Water Systems Regulation O Reg 17003
ANNUAL REPORT 2015
Drinking-Water System Number Drinking-Water System Name
Drinking-Water System Owner Drinking-Water System Category Period being reported
220000273 Bare Point Water Treatment Plant and Distribution Subsystem City of Thunder Bay Large Municipal Residential January 1 ndash December 31 2015
Complete if your Category is Large Municipal Residential or Small Municipal Residential
Does your Drinking-Water System serve more than 10000 people Yes [X] No [ ]
Is your annual report available to the public at no charge on a web site on the Internet Yes [X] No [ ] Location of annual report hard copies Bare Point Water Treatment Plant Branches of the Thunder Bay District Library Environment Division Office ndash Victoriaville City Hall Front St Service Yard
Location where Summary Report required under O Reg 17003 Schedule 22 will be available for inspection Bare Point Water Treatment Plant Environment Division Office ndash Victoriaville
Complete for all other Categories
Number of Designated Facilities served
Did you provide a copy of your annual report to all Designated Facilities you serve Yes [ ] No [ ]
Number of Interested Authorities you report to
Did you provide a copy of your annual report to all Interested Authorities you report to for each Designated Facility Yes [ ] No [ ]
Note For the following tables below additional rows or columns may be added or an appendix may be attached to the report
List all Drinking-Water Systems (if any) which receive all of their drinking water from your system Drinking Water System Name Drinking Water System Number King Georges Park Distribution System 260070265 Terra Vista Distribution System 260094380
Did you provide a copy of your annual report to all Drinking-Water System owners that are connected to you and to whom you provide all of its drinking water
Yes [X] No [ ]
Drinking Water Systems Regulations Page 1 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Indicate how you notified system users that your annual report is available and is free of charge
[x] Public accessnotice via the web [x] Public accessnotice via Government Office [x] Public accessnotice via a newspaper [x] Public accessnotice via Public Request [x] Public accessnotice via a Public Library [x] Public accessnotice via other method City Insert ldquoMy TBayrdquo
Describe your Drinking-Water System The Bare Point WTP treats an average of 4083ML of Lake Superior water daily using ultrafiltration The water is disinfected using sodium hypochlorite and distributed to The City of Thunder Bay
List all water treatment chemicals used over this reporting period Sodium Hypochlorite
Were any significant expenses incurred to [x] Install required equipment [x] Repair required equipment [x] Replace required equipment
Please provide a brief description and a breakdown of monetary expenses incurred
In 2015 The City of Thunder Bay Environment Division Bare Point Water Treatment Plant expensed approximately $325000 towards annual equipment maintenance new installations and emergency breakdowns 2015 Capital project money expensed for the Bare Point Water Treatment Plant totaled approximately 16 Million dollars including the replacement of 1140 filter modules in the filtration units at a cost of an estimated 12 Million dollars Other notable Capital projects included $130000 towards the Corrosion Control Project along with electrical and instrumentation upgrades
The City of Thunder Bay Distribution Subsystem spent approximately 579 Million dollars on water infrastructure rehabilitation and replacement projects These projects consisted of replacing five watermains including the replacement of a section of twin 24rdquo trunk mains that distribute the water leaving the Bare Point Water Treatment Plant Additional maintenance projects included the non-invasive cost effective method of cleaning and cement mortar lining old watermains on thirteen streets $125000 was expensed under the Kerr Hydrant Replacement Program along with $100000 under the lead service replacement program Expenses for the continual improvement of water quality included watermain looping costing approximately $60000 and the installation of a blow off costing $100000 An additional $55000 was spent on watermain network expansions to address new service areas
Drinking Water Systems Regulations Page 2 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Provide details on the notices submitted in accordance with subsection 18(1) of the Safe Drinking-Water Act or section 16-4 of Schedule 16 of OReg17003 and reported to Spills Action Centre
Incident Date Parameter Result Unit of
Measure Corrective Action Corrective Action Date
Feb 19 2015 Chlorine 003 mgL Flush amp re-sample Feb 19 2015 Mar 23 2015 Lead 105 ugL Flush amp re-sample Mar 23 2015 May 02 2015 Total Coliform Present pa100ml Flush amp re-sample May 05 2015 June 24 2015 Total Coliform Present pa100ml Flush amp re-sample June 26 2015 June 26 2015 Total Coliform Present pa100ml Flush amp re-sample June 29 2015 June 27 2015 Total Coliform 3 MPN100ml Precautionary BWA
issued flush sanitize amp re-sample
June 29 2015
July 25 2015 Total Coliform Present pa100ml Flush amp re-sample July 28 2015 Aug 27 2015 Total Coliform Present pa100ml Flush amp re-sample Aug 30 2015 Sept 01 2015 Chlorine 003 mgL Flush re-sample amp bacti
sample Sep 8 2015
Nov 10 2015 Chlorine 001 mgL Flush amp re-sample Nov 10 2015 Nov 10 2015 Chlorine 002 MgL Flush amp re-sample Nov 10 2015
Microbiological testing done under the Schedule 10 11 or 12 of Regulation 17003 during this reporting period
Number of
Samples
Range of EColi Or Fecal Results
(min )-(max )
Range of Total Coliform Results
(min )-(max )
Number of HPC Samples
Range of HPC Results
(min )-(max )
Raw 52 lt10 ndash 10 lt10 - 19 NA NA Treated 52 Absent Absent 52 0 - 1 Distribution 1631 Absent Present 500 0-820
Operational testing done under Schedule 7 8 or 9 of Regulation 17003 during the period covered by this Annual Report
Number of Grab
Samples
Range of Results (min )-(max ) Unit of Measure
Turbidity 8760 0048-007 NTU Chlorine 8760 132-157 mgL Fluoride (If the DWS provides fluoridation)
NA NA NA
NOTE For continuous monitors use 8760 as the number of samples
Drinking Water Systems Regulations Page 3 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Summary of additional testing and sampling carried out in accordance with the requirement of an approval order or other legal instrument
Date of legal instrument issued Parameter Date Sampled Result Unit of Measure
MDWL 024-101 July 27 2015
Chloramines Nov 17 2015 0096 mgL
MDWL 024-101 July 27 2015
Benzo(a)pyrene Jan 14 2015 lt0010 ugL
MDWL 024-101 July 27 2015
Cyanide Jan 14 2015 lt00020 mgL
Summary of Inorganic parameters tested during this reporting period or the most recent sample results
Parameter Sample Date Result Value Unit of Measure Exceedance Antimony January 14 2015 lt060 ugL no Arsenic January 14 2015 lt10 ugL no Barium January 14 2015 lt10 ugL no Boron January 14 2015 lt50 ugL no Cadmium January 14 2015 lt010 ugL no Chromium January 14 2015 lt10 ugL no Lead See Schedule 151
information Mercury January 14 2015 lt010 ugL no Selenium January 14 2015 lt10 ugL no Sodium Jan Apr June Oct 2015
Avg 320 mgL no
Uranium January 14 2015 lt20 ugL no Fluoride January 14 2015 lt0024 mgL no Nitrite October 13 2015 lt0010 mgL no Nitrate October 13 2015 0331 mgL no
only for drinking water systems testing under Schedule 152 this includes large municipal non-residential systems small municipal non-residential systems non-municipal seasonal residential systems large non-municipal non-residential systems and small non-municipal non-residential systems
Summary of lead testing under Schedule 151 during this reporting period (applicable to the following drinking water systems large municipal residential systems small municipal residential systems and non-municipal year-round residential systems)
Location Type Number of Range of Lead Results Unit of Number of
Drinking Water Systems Regulations Page 4 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Samples (min) ndash (max ) Measure Exceedances Plumbing 334 lt10 ndash 502 ugL 58 Distribution 43 lt10-105 ugL 1
Summary of Organic parameters sampled during this reporting period or the most recent sample results
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Alachlor Jan 14 2015 lt010 ugL no Aldicarb Jan 14 2015 lt10 ugL no Aldrin + Dieldrin Jan 14 2015 lt0040 ugL no Atrazine + N-dealkylated metobolites Jan 14 2015 lt020 ugL no Azinphos-methyl Jan 14 2015 lt010 ugL no Bendiocarb Jan 14 2015 lt020 ugL no Benzene Jan 14 2015 lt050 ugL no Benzo(a)pyrene Jan 14 2015 lt0010 ugL no Bromoxynil Jan 14 2015 lt020 ugL no Carbaryl Jan 14 2015 lt020 ugL no Carbofuran Jan 14 2015 lt020 ugL no Carbon Tetrachloride Jan 14 2015 lt050 ugL no Chlordane (Total) Jan 14 2015 lt030 ugL no Chlorpyrifos Jan 14 2015 lt010 ugL no Cyanazine Jan 14 2015 lt010 ugL no Diazinon Jan 14 2015 lt010 ugL no Dicamba Jan 14 2015 lt020 ugL no 12-Dichlorobenzene Jan 14 2015 lt050 ugL no 14-Dichlorobenzene Jan 14 2015 lt050 ugL no Dichlorodiphenyltrichloroethane (DDT) + metabolites
Jan 14 2015 lt040 ugL no
12-Dichloroethane Jan 14 2015 lt050 ugL no 11-Dichloroethylene (vinylidene chloride)
Jan 14 2015 lt050 ugL no
Dichloromethane Jan 14 2015 lt50 ugL no 2-4 Dichlorophenol Jan 14 2015 lt030 ugL no 24-Dichlorophenoxy acetic acid (24-D) Jan 14 2015 lt020 ugL no Diclofop-methyl Jan 14 2015 lt020 ugL no Dimethoate Jan 14 2015 lt010 ugL no Dinoseb Jan 14 2015 lt020 ugL no Diquat Jan 14 2015 lt10 ugL no Diuron Jan 14 2015 lt10 ugL no Glyphosate Jan 14 2015 lt50 ugL no Heptachlor + Heptachlor Epoxide Jan 14 2015 lt020 ugL no
Drinking Water Systems Regulations Page 5 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Lindane (Total) Jan 14 2015 lt010 ugL no Malathion Jan 14 2015 lt010 ugL no Methoxychlor Jan 14 2015 lt010 ugL no Metolachlor Jan 14 2015 lt010 ugL no Metribuzin Jan 14 2015 lt010 ugL no Monochlorobenzene Jan 14 2015 lt050 ugL no Paraquat Jan 14 2015 lt10 ugL no Parathion Jan 14 2015 lt010 ugL no Pentachlorophenol Jan 14 2015 lt050 ugL no Phorate Jan 14 2015 lt010 ugL no Picloram Jan 14 2015 lt020 ugL no Polychlorinated Biphenyls(PCB) Jan 14 2015 lt0035 ugL no Prometryne Jan 14 2015 lt010 ugL no Simazine Jan 14 2015 lt010 ugL no THM (NOTE show latest annual average)
Jan Apr June Oct 2015
3245 ugL no
Temephos Jan 14 2015 lt010 ugL no Terbufos Jan 14 2015 lt020 ugL no Tetrachloroethylene Jan 14 2015 lt050 ugL no 2346-Tetrachlorophenol Jan 14 2015 lt050 ugL no Triallate Jan 14 2015 lt010 ugL no Trichloroethylene Jan 14 2015 lt050 ugL no 246-Trichlorophenol Jan 14 2015 lt050 ugL no 245-Trichlorophenoxy acetic acid (245-T) Jan 14 2015 lt020 ugL no Trifluralin Jan 14 2015 lt010 ugL no Vinyl Chloride Jan 14 2015 lt020 ugL no
List any Inorganic or Organic parameter(s) that exceeded half the standard prescribed in Schedule 2 of Ontario Drinking Water Quality Standards
Parameter Result Value Unit of Measure Date of Sample
Drinking Water Systems Regulations Page 6 of 6 (PIBS 4435e01) December 2011
When we heal the earth we heal ourselves ~David Orr
The activist is not the man who says the river is dirty The activist is the man who cleans up the river
~Ross Perot
We never know the worth of water till the well is dry ~Thomas Fuller ndash1732
Pure water is the worldrsquos first and foremost medicine ~Slovakian Proverb
No one can see their reflection in running water It is only in still water that we can see
~Taoist proverb
My connection to the earth is reinforced through the rhythm of the waves ~Mike Dolan
In one drop of water are found all the secrets of the oceans ~Kahlil Gibran
The people are like water and the ruler a boat Water can support a boat or overturn it ~William Shakespeare
A man of wisdom delights in water ~Confucius
Water ndash conserve and protect it ndash create a ripple effect ~City of Thunder Bay
this document is printed on acid-free
archival SMART paper made from 30
post consumer waste
TB2176(2016)
- City of Thunder Bay 2015 Annual Report - Drinking Water Quality - Front Cover
- Table of Contents
- Message from the Director - Michelle Warywoda
- Who We Are
- How Your Water Is Treated
- How Your Water Is Delivered
- Water Quality Highlights 2015
- Operator Certification and Training
- Our Commitment to Continual Improvement
- Corrosion Control Program for Lead
- Lead - Frequently Asked Questions
- Source Water Protection
- Wise Water Use
- EarthCare
- Drinking Water - Frequently Asked Questions
- Contact Us
- Treated Water Distribution 2015 Summary Report
- Ontario Drinking Water Systems Regulation O Reg 17003 Annual Report 2015 for Bare Point Water Treatment Plant and Distribution Subsystem
- Back Cover
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T13
corrosion control program for lead
Studies have shown chronic exposure to lead even at low levels can have health impacts Of particular concern are the neurodevelopmental effects impacting learning and memor y on developing fetuses and young children
Lead in drinking water can originate from older internal pipes and lead ser vice lines or from the solder used to connect the pipes or fixtures Older homes built prior to 1950 are more likely to have lead pipes and ser vice lines
In 2007 the Ministr y of the Environment and Climate Change (MOECC) initiated the Lead Action Plan to address concerns of lead in drinking water This plan required municipalities within the province of Ontario to test for elevated levels of lead in their drinking water through the Community Lead Sampling Program in accordance with Schedule 151 of the Ontario regulation 17003 under the Safe Drinking Water Act (SDWA 2002) Under this regulation communities with greater than 10 of lead sample results that exceed the provincial standard of 10 parts per billion (ppb) are required to develop and implement an approved Corrosion Control Plan
The Cit y of Thunder Bay has approximately 8000 lead plumbing ser vices throughout the community and has taken part in the lead sampling program since 2007 The results from this sampling have indicated that approximately 25 of the results are above the 10ppb provincial limit These results contributed to the development of the Cityrsquos Corrosion Control Plan that was approved in 2010 by the MOECC The primary focus of the Plan was on lead service replacement and education with the addition of sodium hydroxide a pH adjusting chemical to be used in the last phase of the Plan to control lead corrosion
In 2014 approved revisions were made to the City of Thunder Bay Corrosion Control Plan The revised approval included provision for a 2 year pilot study to measure the effectiveness of corrosion control through chemical addition focusing on the impact the chemical has on the disinfection properties of the water In order to reduce the lead levels within private plumbing through chemical addition it has been determined an increase in pH from the average raw source water of 787 to between 90-96 is required The Water Authority wants to ensure an increase in pH to this range does not reduce the effectiveness of sodium hypochlorite used for disinfection For this reason the addition of sodium hydroxide for the purpose of corrosion control will be initially controlled and closely monitored in one pressure zone The Hodder Pressure Zone of Current river was designated as the pilot study area due to its small size and close proximity to the Bare Point Water Treatment Plant enabling 24 hour monitoring by licensed operators This specific area also contains homes with a combination of lead and copper private
HOD
DER
AVE
LESL
IE A
VE
ARUNDEL ST
STRA
THC
ON
A A
VE
1-17 HWY
R TA ST
HODD A
UC B
ASS
GRE
NV
LLE
AVE
MAR ON ST
DEW
E AV
E
ERLE ST
SH ARD DR
BLACK BAY RD
N
D
MERRI L ST
MORSE ST
DACRE ST
ADAMS ST
LIL IAN ST
ELL OTT ST
CUYLER ST
CEN
ENNI
LP
RKRD
ROB ERTA ST
HALLAM ST
MONTCLAIR ST
CURR
ENT
AVE
HN
ER B EX
RE
RONA ST
ADELA DE ST
CUB
RLAND SN
SURREY ST
GBSON
AE
COPE
NHAG
EN R
D
CONYERS ST
ALGOA S
N
COWAN ST
TALBOT ST
AUDR
EY S
T
G
S
TERRAC
E CRES
ACDOUGAL
S
PA RKWOOD ST
ADM RAL CT
BLAC
K B
AY
CRES
COURS
N
SHERAN
SRD
GRE
NV
LLE
A VE
MORSE ST
ON
B D
GRE
NVI
LLE
AVE
DEW
E AV
E
CUYLER ST
CURR
NT
E
middot
1 15000
Legend PRESSURE ZONES 1AHT 1N 1S 2A 2N 2S 3N NB
AREA OF PILOT STUDY IN
HODDER ZONE
Pressure Zone 1AHT
Pressure Zone 1N
RE
SP
ON
SIB
ILIT
Y
14
If your home has a lead service line replacing the entire service pipe is the best way to ensure no lead is getting into your water
MUNICIPAL WATERMAIN
CIT
Y Public
HO
MEO
WN
ER
Private
PROPERTY LINE
S E RV I C E P I PE
W AT E R M E TE R
ser vices and there are also no industrial users located within the zone making it an ideal location for the study Invitations to participate in the study along with additional information about lead in drinking water and corrosion control were mailed out directly to all residents within the study zone Two public information sessions were held in the Current river area to provide residents with detailed information on corrosion control and the pilot study
During the first year of the study (2015) prior to the chemical being added baseline data was collected from 45 volunteered homes in the study area During the second year of the study (2016) once the chemical is injected data will be collected from those same locations Early in 2016 sodium hydroxide will be
injected at the Hodder Pumping Station targeting the Hodder Pressure Zone (pilot study area) The expanded water quality monitoring program for the duration of the study includes sampling and testing for lead pH chlorine residual alkalinity temperature iron sodium turbidity colour trihalomethane and microbiological parameters All data collected from the study will be reviewed analysed and discussed with the MOECC Pending the results of the pilot study and consultation with the MOECC the City of Thunder Bay will commence with city wide chemical addition for the purpose of pH adjustment for corrosion control in 2017 The City of Thunder Bay will continue to inform the public on lead in drinking water corrosion control and pH adjustment throughout 2016
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
lead frequently asked questions
How does lead get into drinking water The raw water from Lake Superior and water supplied from the water distribution system have little or no lead present However lead is occasionally found in the water ser vice pipes and the plumbing in homes and can dissolve into the water supply from these sources Lead can enter tap water through corrosion of plumbing materials like lead solder fixtures or lead pipes Chrome or brass plated faucets and fixtures can also leach lead into water
How do I determine if I have lead pipes in my home Lead piping was used in older homes usually built before 1952 Lead pipe is easy to bend dullish grey in colour and leaves a silver mark when scratched on another surface
What should I do if I live in a house with a lead service pipe or plumbing When water sits in the lead ser vice pipe for long periods of time it absorbs more lead than when running Water that has stood in the tap for more than six hours should not be used for consumption Before using water for drinking or cooking let the water run from the cold water tap for up to five minutes To avoid wasting water take a shower or run a washing machine or dishwasher to clear the pipes instead of just letting it run Once you have let the water run fill pitchers kettles or pots for drinking or for food preparation during the day
Who can I call to arrange to have my water tested If you are concerned about lead levels in your water contact the City of Thunder Bay Environment Division at 684-3568 to arrange to have your water tested for lead levels
Does lead in drinking water pose a health risk Lead is a common metal found in the environment in air soil household dust food certain types of pottery and water Lead can pose a significant risk to your health if too much enters your body The greatest risk is to young children and pregnant women Lead exposure is a world-wide health problem If you have or suspect you have a lead water service alternate sources of drinking water should be considered for young children and pregnant women
The City of Thunder Bay strives to reduce overall lead ser vice connections and fixtures provide ongoing watermain flushing and cleaning and increase public awareness about water quality The watermain replacement program renews the piped water infrastructure When watermains are replaced the service connections are also replaced to the property line Prior to a scheduled watermain replacement the City will contact each affected homeowner in advance to discuss the option of replacing their lead service line The City has the watermain replaced under a capital contract and the work is performed by a private contractor During the watermain replacement all of the individual lead service lines are replaced to the property lines If the homeowner chooses to have their portion of the private lead service line replaced from the property line to the water meter that homeowner must arrange with the private contractor on-site to do the work at the homeownerrsquos expense A plumbing permit must be obtained and a plumber must complete the final connection to the water meter If the watermain on a street is not scheduled for renewal homeowners can still ask to have their lead service lines replaced The City will fund and complete all work from watermain to property line providing the homeowner has replaced the private portion of the lead line from the property line to the water meter The homeowner must obtain the required plumbing permit hire a plumber for the final connection and have all final inspections done The homeowner must submit a Priority Lead Water Service replacement Form along with documentation of service replacement and send it to the The City of Thunder Bay Engineering Division Final restoration of private property is done by the homeowner the City will restore City property The City will respond to the priority lead water private service replacement requests on a first-come first served basis with priority given to homes deemed to have elevated or high levels of lead in their drinking water after testing For information on lead service line replacement call the City at 684-3568 or visit The City of Thunder Bay website at thunderbaycaleadpipes
What is the City doing
15
source w ater protec tion
16
For the Lakehead Source Protection Area the Source Protection Plan sets out policies to protect sources of municipal drinking water It determines how drinking water threats will be reduced eliminated or monitored who is responsible for taking action timelines and how progress will be measured
The Plan specifically applies to municipal residential drinking water sources (Wellhead Protection Areas and Intake Protection Zones) no threats have been listed in the Assessment report for highly vulnerable aquifers (HVAs) or significant groundwater recharge areas (SgrAs) within the Lakehead Source Protection Area therefore no policies have been developed in these areas
Section 22 of the Ontario Regulation 28707 lists these Source Protection Plan objectives
1 To protect existing and future drinking water sources in the Lakehead Source Protection Area
2 To ensure that in all areas where a significant drinking water threat could exist that a) If the activity is occurring at the time the Source Protection Plan takes effect the activity ceases to be a significant drinking water threat and b) The activity never becomes a significant drinking water threat
The Lakehead Source Protection Plan released in 2013 by the Lakehead Source Protection Committee is available at w w wsourceprotectionnet
Lakehead Source Protection Plan
Approved Source Protection Plan - January 16 2013
Prepared by he Lakehead
Source Protection Committee
Under the Clean Water Act 2006
(On ario Regulation 28707)
Made poss ble hrough funding upport from the Government of Ontario
Prot ecting Our Water keep it Superior Although we live on the doorstep of Lake Superior we must use the resource wisely Less than one per cent of the total water on the planet is available to us as fresh water Only a portion of that is renewable fresh water If all the earthrsquos water were stored in a 5-litre container available fresh water would not quite fill a teaspoon The World resources Institute defines renewable fresh water as ldquosalt-free water that is fully replaced in any given year through rain and snow that falls on continents and islands and flows through rivers and streams to the seardquo Canada contains 64 percent of the worldrsquos annual renewable fresh water
bull Avoid fertilizers and pesticides which pollute ground water
bull When washing vehicles go to a commercial car wash that filters and recycles water Itrsquos the safe way to keep oil sediment and other pollutants from going down the drain and harming lakes creeks rivers or ground water
bull Use environmentally safe biodegradable detergents and personal care products (shampoos hair dyes lotions) without added chemicals
bull Invest in water and energy-efficient appliances such as dishwashers and washing machines
bull Reduce your use of motors on water bodies ndash use a paddle or a sail and enjoy the sounds of nature
bull Dispose of household hazardous waste properly Please do not put the following down the drain bull Paint bull Oils or grease bull Chemicals or cleaning products bull Pharmaceuticals - return unused
pharmaceuticals to your pharmacy
For more information on protecting our water or on proper disposal of hazardous waste call our Dispatcher at 625-2195
We all have a stake in protecting our water
Objectives and Scope of the Source Protection Plan
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
wise water use
2015 Marks 20th Anniversary of EcoSuperior and City of Thunder Bay Wise Water Use In 1995 a newly launched non-profit called Thunder Bay 2002 Clean amp green par tnered with the City of Thunder Bay on a mission to encourage area residents to adopt a greener lifestyle
Twenty years later the City of Thunder Bay continues to fund EcoSuperiorrsquos Water Wise Programs which focus on water conser vation water protection and promotion of our Superior tap water Below are some of the many programs that have been funded by the City of Thunder Bay and delivered by EcoSuperior over the past 20 years
1 Water saver Visits ndash residential visits to help homeowners make changes to increase water conservation in the home (1996-2011)
2 Toilet Rebate Program ndash Water bill rebate offered to residents who replace existing toilets with low flow toilets (1995-2013) Since 2010 more than 2000 rebates were issued for low flow toilets
3 Washing Machine Rebates ndash rebate to residents who replace their washing machine with a water-efficient model (2005)
4 Water Wise Gardens Xeriscaping - Using native or water-efficient plants and grasses that flourish under local conditions has many advantages such as greater resistance to drought insect infestation and disease and it reduces the need for pesticides and fertilizers
6 school Presentations ndash Educating students about water conser vation water protection Lake Superior and our municipal water system Since 1998 EcoSuperior has delivered Water Wise presentations to over 10500 students
7 Rain barrel sales ndash Capture run-off in a rain barrel and use it for all your outdoor watering needs to conser ve water and manage stormwater Since 1997 EcoSuperior has sold more than 9200 rain barrels
8 back to the Tap - This program uses advertising contests and giveaways to promote Thunder Bayrsquos tap water because ever y drop is Superior
9 The Water bar ndash Built by the Cityrsquos Water Authority the Water Bar is transportable and can be used at events to provide drinking water for event-goers
carr ying refillable water bottles EcoSuperior schedules and staffs the Water Bar Since 2011 the Water Bar has supplied Bare Point water on tap at 110 events
10 Pet Waste Digester Workshops - Dog waste is loaded with nitrogen and bacteria that can pooshylute our beautiful Lake Superior ever y time it rains Bur y or compost pet waste beneath ground level to completely break down the waste and protect our water ways
11 Canada Water Week ndash Thunder Bay has been celebrating this national event since 2013 to help raise the profile and understanding of water in Canada
12 Drainage Rebate Program - Homeowners can take advantage of rebates offered by the City of Thunder Bay for installing flood prevention measures such as sump pumps and sewer backup prevention valves Since 2013 481 homes have received a drainage rebate totalling $608343
13 Keep it superior storm Drain education ndash This program helps educate the public about the impacts of pollution entering urban storm drains In our community most of the water entering storm drains goes directly into local rivers streams and lakes untreated
14 Rain Garden Rebates - rain gardens absorb rainwater which helps to recharge our groundwater protect neighbourhoods from flooding and drainage problems keep our streams clean by reducing the amount of pollution that enters storm drains and provide habitat for birds butterflies and insects
15 stormwater Management ndash Fact sheet that explains why rainwater should be absorbed into the soil whenever possible instead of flowing into storm sewers that empty into our local water ways
WHAT GOES IN HERE
ENDS UP HERE
16 organic lawn Care factsheet ndash Learn about lawn care for a healthy lake and how to have a healthy lawn which is less likely to have pest problems
17
EarthCare
Environment Divisionrsquos Commitment to EarthCare Thunder Bay City Council has adopted the EarthCare Sustainability Plan 2014-2020 This plan which replaces the Community Environmental Action Plan (CEAP) guides the City and the community in reducing greenhouse gas emissions and supports the creation of a more sustainable and climate-resilient community One of the water goals of the plan is to improve the management of water wastewater and stormwater based on best practices This goal focuses on the need to develop a comprehensive water wastewater and stormwater master plan and the need to develop watershed restoration plans something the Environment Division and EarthCare have actively spearheaded or have been involved with in 2015 To view the plan visit thunderbayca earthcare
Brad Doff Sustainability Coordinator
EarthCare Water Working group To find out more about the Ear thCare Water Working group contact Brad Doff Sustainability Coordinator at 625-2411
Members Aaron Ward Project Engineer City of Thunder Bay Bonnie Low Engineering Clerk City of Thunder Bay
Brad Doff Sustainabilit y Coordinator City of Thunder Bay Carl goodwin Process Engineer City of Thunder Bay
Curniss Mcgoldrick Ear thCare City of Thunder Bay Dave Dutchak Project Manager City of Thunder Bay Frank Edgson Nor thshore Steelhead A ssociation
gail Willis Working Group Chair Senior Technologist City of Thunder Bay Jamie Saunders EcoSuperior
Janice Horgos Council of Canadians Thunder Bay Jim Bailey Remedial Action Plan Coordinator
Jim Vukmanich Chief Chemist Cit y of Thunder Bay Kristin Maenpaa Blue Heron Environmental
Lee Amelia Parks and Open Spaces City of Thunder Bay Lucie Lavoie EcoSuperior
Mairu Zhen Ontario First Nations Technical Services Corporation Michelle McChristie Great Lakes Advisor Ministr y of Environment
and Climate Change Rob Stewart Lakehead University
Sandra Stiles Ear thCare Advisor y Committee Sarah Kerton Sustainability Coordinator Cit y of Thunder Bay
Shelley Vescio City Forester City of Thunder Bay Tammy Cook Lakehead Regional Conser vation Authority
Werner Schwar Coordinator ndash Parks Planning City of Thunder Bay Zeke McLeod Lakehead Universit y
18
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
frequently asked questions
How do we know our drinking water is safe The Ministry of the Environment and Climate Change sets stringent monitoring requirements for drinking water Water quality is monitored 24 hours a day seven days a week Customers can have confidence that their water treatment plant has highly effective water treatment and quality assurance processes in place to remove bacteria and other harmful substances from the water
is there anything homeowners can do about lead in drinking water Lead concentrations in drinking water can be minimized by not drinking the ldquofirst drawrdquo of water in the morning This is water that has been sitting in the plumbing lines overnight and has the highest levels of leached metals such as copper zinc and lead A good practice is to run the water until it feels very cold before drinking Flushing the toilet or taking a shower can also use up this ldquofirst drawrdquo of water For more information on lead in drinking water please visit thunderbayca leadpipes
What is a Water Fill Station Water fill stations are locations where residents may purchase City water There are two self serve residential water fill stations that are open 24 hours a day seven days a week A ldquoSmart Cardrdquo or access card must be purchased in advance The stations are located at the corner of Hwy 61 and Mount Forest Boulevard and on Valley Street at Hutton Park Drive For more information on the stations or where to obtain a ldquoSmart Cardrdquo please contact 625-2195
Does the Backflow Prevention Program apply to residential homeowners The Water Works By-Law does not require single-family dwellings to install backflow prevention devices unless the Water Authority determines that the property is a high risk However homeowners can take steps to protect the drinking water system
Indirect cross-connections such as a hose with one end immersed in a swimming pool laundry sink fish tank bucket etc can result in contaminated water being pulled back into the drinking water system Wherever possible install backflow prevention devices on outside
water taps boilers and sprinkler systems to protect the quality of the public drinking water supply and the quality of the water in your home
What is a remote meter reading device remote reading devices can be installed for a water meter which will allow the meter to be read from outside your home These devices provide accurate water consumption readings without requiring the homeowner to be home or the need for a homeowner to call in quarterly meter readings Upon request these devices can be installed at the cost of the homeowner For further information on installing a remote device please contact the Environment Division at 474-4817
What can homeowners do to reduce the risk of frozen water services bull If water piping is located within cupboards next to exterior walls keep cupboard doors open to allow warmer air to circulate around pipes
bull Do not set furnace lower than 55˚F at night or when the house is vacant
bull Close and drain pipes leading to outside faucets
bull Wrap foam pipe insulation around pipes most susceptible to freezing (for example pipes near outside walls in crawl spaces or in attics)
bull Seal air leaks in homes and garages
bull If you will be away for a long period of time close off your main ser vice valve in your basement and open all taps to allow pipes to drain and have someone check your home regularly
Does the City of Thunder Bay provide sampling and testing of well water if not where can i have my well water tested no the City of Thunder Bay does not perform water quality tests for private wells This ser vice is provided free of charge from the Thunder Bay District Health Unit For more information contact the District Health Unit at 807-625-5900 or visit their website at w w wtbdhucom
19
contact us
20
Our water quality specialists are available to respond to customer inquiries and
concerns We offer services and programs to ensure our water customers can
contact us at any time of the day or night It is our job to investigate and resolve
problems quickly and efficiently
We believe inhellip QUALITY SERVICES FROM QUALITY PEOPLE
EarthCare Thunder Bay 62 5 -2 411
Water Conservation Programs delivered by EcoSuperior 624-214 0
Contact Us Water Quality Concerns Information Water Trouble reporting
625 -2195 (2 4 hour s)
Lead Testing Program 684-3568
Backflow Prevention Program 625 -2574
Water Billing and Arrears 625 -2 25 5
Water Meter reading Phone In 625 -316 0 (2 4 hour s)
Water Treatment Plant Tours 684-3567
w w wthunderbayca
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
TrEATED WATEr TO DISTrIBUTIOn 2015
s U M M a R Y R e P o R T
MONTH Total for Month (Million Litres)
Peak Flow MLD
Minimum Flow MLD
Avg Daily MLD
Operational Capacity ()
Januar y 1215 6240 3171 4050 357
Februar y 1134 6427 3177 4051 357
March 1261 6482 3194 4205 370
April 1256 6502 3184 4188 369
May 1073 6341 3066 3974 350
June 125 4 6593 3038 4180 368
July 1350 6642 2833 4355 384
August 1292 6540 3092 4168 367
September 1294 6630 3123 4 312 380
October 1197 6343 2864 3861 340
November 1202 6344 3318 4008 353
December 1129 5649 2983 3642 321
Total Volume 14658 Average 4083 360
Flow results in MLD (million litres per day) maximum capacity 113 MLD
21
Drinking-Water Systems Regulation O Reg 17003
ANNUAL REPORT 2015
Drinking-Water System Number Drinking-Water System Name
Drinking-Water System Owner Drinking-Water System Category Period being reported
220000273 Bare Point Water Treatment Plant and Distribution Subsystem City of Thunder Bay Large Municipal Residential January 1 ndash December 31 2015
Complete if your Category is Large Municipal Residential or Small Municipal Residential
Does your Drinking-Water System serve more than 10000 people Yes [X] No [ ]
Is your annual report available to the public at no charge on a web site on the Internet Yes [X] No [ ] Location of annual report hard copies Bare Point Water Treatment Plant Branches of the Thunder Bay District Library Environment Division Office ndash Victoriaville City Hall Front St Service Yard
Location where Summary Report required under O Reg 17003 Schedule 22 will be available for inspection Bare Point Water Treatment Plant Environment Division Office ndash Victoriaville
Complete for all other Categories
Number of Designated Facilities served
Did you provide a copy of your annual report to all Designated Facilities you serve Yes [ ] No [ ]
Number of Interested Authorities you report to
Did you provide a copy of your annual report to all Interested Authorities you report to for each Designated Facility Yes [ ] No [ ]
Note For the following tables below additional rows or columns may be added or an appendix may be attached to the report
List all Drinking-Water Systems (if any) which receive all of their drinking water from your system Drinking Water System Name Drinking Water System Number King Georges Park Distribution System 260070265 Terra Vista Distribution System 260094380
Did you provide a copy of your annual report to all Drinking-Water System owners that are connected to you and to whom you provide all of its drinking water
Yes [X] No [ ]
Drinking Water Systems Regulations Page 1 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Indicate how you notified system users that your annual report is available and is free of charge
[x] Public accessnotice via the web [x] Public accessnotice via Government Office [x] Public accessnotice via a newspaper [x] Public accessnotice via Public Request [x] Public accessnotice via a Public Library [x] Public accessnotice via other method City Insert ldquoMy TBayrdquo
Describe your Drinking-Water System The Bare Point WTP treats an average of 4083ML of Lake Superior water daily using ultrafiltration The water is disinfected using sodium hypochlorite and distributed to The City of Thunder Bay
List all water treatment chemicals used over this reporting period Sodium Hypochlorite
Were any significant expenses incurred to [x] Install required equipment [x] Repair required equipment [x] Replace required equipment
Please provide a brief description and a breakdown of monetary expenses incurred
In 2015 The City of Thunder Bay Environment Division Bare Point Water Treatment Plant expensed approximately $325000 towards annual equipment maintenance new installations and emergency breakdowns 2015 Capital project money expensed for the Bare Point Water Treatment Plant totaled approximately 16 Million dollars including the replacement of 1140 filter modules in the filtration units at a cost of an estimated 12 Million dollars Other notable Capital projects included $130000 towards the Corrosion Control Project along with electrical and instrumentation upgrades
The City of Thunder Bay Distribution Subsystem spent approximately 579 Million dollars on water infrastructure rehabilitation and replacement projects These projects consisted of replacing five watermains including the replacement of a section of twin 24rdquo trunk mains that distribute the water leaving the Bare Point Water Treatment Plant Additional maintenance projects included the non-invasive cost effective method of cleaning and cement mortar lining old watermains on thirteen streets $125000 was expensed under the Kerr Hydrant Replacement Program along with $100000 under the lead service replacement program Expenses for the continual improvement of water quality included watermain looping costing approximately $60000 and the installation of a blow off costing $100000 An additional $55000 was spent on watermain network expansions to address new service areas
Drinking Water Systems Regulations Page 2 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Provide details on the notices submitted in accordance with subsection 18(1) of the Safe Drinking-Water Act or section 16-4 of Schedule 16 of OReg17003 and reported to Spills Action Centre
Incident Date Parameter Result Unit of
Measure Corrective Action Corrective Action Date
Feb 19 2015 Chlorine 003 mgL Flush amp re-sample Feb 19 2015 Mar 23 2015 Lead 105 ugL Flush amp re-sample Mar 23 2015 May 02 2015 Total Coliform Present pa100ml Flush amp re-sample May 05 2015 June 24 2015 Total Coliform Present pa100ml Flush amp re-sample June 26 2015 June 26 2015 Total Coliform Present pa100ml Flush amp re-sample June 29 2015 June 27 2015 Total Coliform 3 MPN100ml Precautionary BWA
issued flush sanitize amp re-sample
June 29 2015
July 25 2015 Total Coliform Present pa100ml Flush amp re-sample July 28 2015 Aug 27 2015 Total Coliform Present pa100ml Flush amp re-sample Aug 30 2015 Sept 01 2015 Chlorine 003 mgL Flush re-sample amp bacti
sample Sep 8 2015
Nov 10 2015 Chlorine 001 mgL Flush amp re-sample Nov 10 2015 Nov 10 2015 Chlorine 002 MgL Flush amp re-sample Nov 10 2015
Microbiological testing done under the Schedule 10 11 or 12 of Regulation 17003 during this reporting period
Number of
Samples
Range of EColi Or Fecal Results
(min )-(max )
Range of Total Coliform Results
(min )-(max )
Number of HPC Samples
Range of HPC Results
(min )-(max )
Raw 52 lt10 ndash 10 lt10 - 19 NA NA Treated 52 Absent Absent 52 0 - 1 Distribution 1631 Absent Present 500 0-820
Operational testing done under Schedule 7 8 or 9 of Regulation 17003 during the period covered by this Annual Report
Number of Grab
Samples
Range of Results (min )-(max ) Unit of Measure
Turbidity 8760 0048-007 NTU Chlorine 8760 132-157 mgL Fluoride (If the DWS provides fluoridation)
NA NA NA
NOTE For continuous monitors use 8760 as the number of samples
Drinking Water Systems Regulations Page 3 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Summary of additional testing and sampling carried out in accordance with the requirement of an approval order or other legal instrument
Date of legal instrument issued Parameter Date Sampled Result Unit of Measure
MDWL 024-101 July 27 2015
Chloramines Nov 17 2015 0096 mgL
MDWL 024-101 July 27 2015
Benzo(a)pyrene Jan 14 2015 lt0010 ugL
MDWL 024-101 July 27 2015
Cyanide Jan 14 2015 lt00020 mgL
Summary of Inorganic parameters tested during this reporting period or the most recent sample results
Parameter Sample Date Result Value Unit of Measure Exceedance Antimony January 14 2015 lt060 ugL no Arsenic January 14 2015 lt10 ugL no Barium January 14 2015 lt10 ugL no Boron January 14 2015 lt50 ugL no Cadmium January 14 2015 lt010 ugL no Chromium January 14 2015 lt10 ugL no Lead See Schedule 151
information Mercury January 14 2015 lt010 ugL no Selenium January 14 2015 lt10 ugL no Sodium Jan Apr June Oct 2015
Avg 320 mgL no
Uranium January 14 2015 lt20 ugL no Fluoride January 14 2015 lt0024 mgL no Nitrite October 13 2015 lt0010 mgL no Nitrate October 13 2015 0331 mgL no
only for drinking water systems testing under Schedule 152 this includes large municipal non-residential systems small municipal non-residential systems non-municipal seasonal residential systems large non-municipal non-residential systems and small non-municipal non-residential systems
Summary of lead testing under Schedule 151 during this reporting period (applicable to the following drinking water systems large municipal residential systems small municipal residential systems and non-municipal year-round residential systems)
Location Type Number of Range of Lead Results Unit of Number of
Drinking Water Systems Regulations Page 4 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Samples (min) ndash (max ) Measure Exceedances Plumbing 334 lt10 ndash 502 ugL 58 Distribution 43 lt10-105 ugL 1
Summary of Organic parameters sampled during this reporting period or the most recent sample results
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Alachlor Jan 14 2015 lt010 ugL no Aldicarb Jan 14 2015 lt10 ugL no Aldrin + Dieldrin Jan 14 2015 lt0040 ugL no Atrazine + N-dealkylated metobolites Jan 14 2015 lt020 ugL no Azinphos-methyl Jan 14 2015 lt010 ugL no Bendiocarb Jan 14 2015 lt020 ugL no Benzene Jan 14 2015 lt050 ugL no Benzo(a)pyrene Jan 14 2015 lt0010 ugL no Bromoxynil Jan 14 2015 lt020 ugL no Carbaryl Jan 14 2015 lt020 ugL no Carbofuran Jan 14 2015 lt020 ugL no Carbon Tetrachloride Jan 14 2015 lt050 ugL no Chlordane (Total) Jan 14 2015 lt030 ugL no Chlorpyrifos Jan 14 2015 lt010 ugL no Cyanazine Jan 14 2015 lt010 ugL no Diazinon Jan 14 2015 lt010 ugL no Dicamba Jan 14 2015 lt020 ugL no 12-Dichlorobenzene Jan 14 2015 lt050 ugL no 14-Dichlorobenzene Jan 14 2015 lt050 ugL no Dichlorodiphenyltrichloroethane (DDT) + metabolites
Jan 14 2015 lt040 ugL no
12-Dichloroethane Jan 14 2015 lt050 ugL no 11-Dichloroethylene (vinylidene chloride)
Jan 14 2015 lt050 ugL no
Dichloromethane Jan 14 2015 lt50 ugL no 2-4 Dichlorophenol Jan 14 2015 lt030 ugL no 24-Dichlorophenoxy acetic acid (24-D) Jan 14 2015 lt020 ugL no Diclofop-methyl Jan 14 2015 lt020 ugL no Dimethoate Jan 14 2015 lt010 ugL no Dinoseb Jan 14 2015 lt020 ugL no Diquat Jan 14 2015 lt10 ugL no Diuron Jan 14 2015 lt10 ugL no Glyphosate Jan 14 2015 lt50 ugL no Heptachlor + Heptachlor Epoxide Jan 14 2015 lt020 ugL no
Drinking Water Systems Regulations Page 5 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Lindane (Total) Jan 14 2015 lt010 ugL no Malathion Jan 14 2015 lt010 ugL no Methoxychlor Jan 14 2015 lt010 ugL no Metolachlor Jan 14 2015 lt010 ugL no Metribuzin Jan 14 2015 lt010 ugL no Monochlorobenzene Jan 14 2015 lt050 ugL no Paraquat Jan 14 2015 lt10 ugL no Parathion Jan 14 2015 lt010 ugL no Pentachlorophenol Jan 14 2015 lt050 ugL no Phorate Jan 14 2015 lt010 ugL no Picloram Jan 14 2015 lt020 ugL no Polychlorinated Biphenyls(PCB) Jan 14 2015 lt0035 ugL no Prometryne Jan 14 2015 lt010 ugL no Simazine Jan 14 2015 lt010 ugL no THM (NOTE show latest annual average)
Jan Apr June Oct 2015
3245 ugL no
Temephos Jan 14 2015 lt010 ugL no Terbufos Jan 14 2015 lt020 ugL no Tetrachloroethylene Jan 14 2015 lt050 ugL no 2346-Tetrachlorophenol Jan 14 2015 lt050 ugL no Triallate Jan 14 2015 lt010 ugL no Trichloroethylene Jan 14 2015 lt050 ugL no 246-Trichlorophenol Jan 14 2015 lt050 ugL no 245-Trichlorophenoxy acetic acid (245-T) Jan 14 2015 lt020 ugL no Trifluralin Jan 14 2015 lt010 ugL no Vinyl Chloride Jan 14 2015 lt020 ugL no
List any Inorganic or Organic parameter(s) that exceeded half the standard prescribed in Schedule 2 of Ontario Drinking Water Quality Standards
Parameter Result Value Unit of Measure Date of Sample
Drinking Water Systems Regulations Page 6 of 6 (PIBS 4435e01) December 2011
When we heal the earth we heal ourselves ~David Orr
The activist is not the man who says the river is dirty The activist is the man who cleans up the river
~Ross Perot
We never know the worth of water till the well is dry ~Thomas Fuller ndash1732
Pure water is the worldrsquos first and foremost medicine ~Slovakian Proverb
No one can see their reflection in running water It is only in still water that we can see
~Taoist proverb
My connection to the earth is reinforced through the rhythm of the waves ~Mike Dolan
In one drop of water are found all the secrets of the oceans ~Kahlil Gibran
The people are like water and the ruler a boat Water can support a boat or overturn it ~William Shakespeare
A man of wisdom delights in water ~Confucius
Water ndash conserve and protect it ndash create a ripple effect ~City of Thunder Bay
this document is printed on acid-free
archival SMART paper made from 30
post consumer waste
TB2176(2016)
- City of Thunder Bay 2015 Annual Report - Drinking Water Quality - Front Cover
- Table of Contents
- Message from the Director - Michelle Warywoda
- Who We Are
- How Your Water Is Treated
- How Your Water Is Delivered
- Water Quality Highlights 2015
- Operator Certification and Training
- Our Commitment to Continual Improvement
- Corrosion Control Program for Lead
- Lead - Frequently Asked Questions
- Source Water Protection
- Wise Water Use
- EarthCare
- Drinking Water - Frequently Asked Questions
- Contact Us
- Treated Water Distribution 2015 Summary Report
- Ontario Drinking Water Systems Regulation O Reg 17003 Annual Report 2015 for Bare Point Water Treatment Plant and Distribution Subsystem
- Back Cover
RE
SP
ON
SIB
ILIT
Y
14
If your home has a lead service line replacing the entire service pipe is the best way to ensure no lead is getting into your water
MUNICIPAL WATERMAIN
CIT
Y Public
HO
MEO
WN
ER
Private
PROPERTY LINE
S E RV I C E P I PE
W AT E R M E TE R
ser vices and there are also no industrial users located within the zone making it an ideal location for the study Invitations to participate in the study along with additional information about lead in drinking water and corrosion control were mailed out directly to all residents within the study zone Two public information sessions were held in the Current river area to provide residents with detailed information on corrosion control and the pilot study
During the first year of the study (2015) prior to the chemical being added baseline data was collected from 45 volunteered homes in the study area During the second year of the study (2016) once the chemical is injected data will be collected from those same locations Early in 2016 sodium hydroxide will be
injected at the Hodder Pumping Station targeting the Hodder Pressure Zone (pilot study area) The expanded water quality monitoring program for the duration of the study includes sampling and testing for lead pH chlorine residual alkalinity temperature iron sodium turbidity colour trihalomethane and microbiological parameters All data collected from the study will be reviewed analysed and discussed with the MOECC Pending the results of the pilot study and consultation with the MOECC the City of Thunder Bay will commence with city wide chemical addition for the purpose of pH adjustment for corrosion control in 2017 The City of Thunder Bay will continue to inform the public on lead in drinking water corrosion control and pH adjustment throughout 2016
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
lead frequently asked questions
How does lead get into drinking water The raw water from Lake Superior and water supplied from the water distribution system have little or no lead present However lead is occasionally found in the water ser vice pipes and the plumbing in homes and can dissolve into the water supply from these sources Lead can enter tap water through corrosion of plumbing materials like lead solder fixtures or lead pipes Chrome or brass plated faucets and fixtures can also leach lead into water
How do I determine if I have lead pipes in my home Lead piping was used in older homes usually built before 1952 Lead pipe is easy to bend dullish grey in colour and leaves a silver mark when scratched on another surface
What should I do if I live in a house with a lead service pipe or plumbing When water sits in the lead ser vice pipe for long periods of time it absorbs more lead than when running Water that has stood in the tap for more than six hours should not be used for consumption Before using water for drinking or cooking let the water run from the cold water tap for up to five minutes To avoid wasting water take a shower or run a washing machine or dishwasher to clear the pipes instead of just letting it run Once you have let the water run fill pitchers kettles or pots for drinking or for food preparation during the day
Who can I call to arrange to have my water tested If you are concerned about lead levels in your water contact the City of Thunder Bay Environment Division at 684-3568 to arrange to have your water tested for lead levels
Does lead in drinking water pose a health risk Lead is a common metal found in the environment in air soil household dust food certain types of pottery and water Lead can pose a significant risk to your health if too much enters your body The greatest risk is to young children and pregnant women Lead exposure is a world-wide health problem If you have or suspect you have a lead water service alternate sources of drinking water should be considered for young children and pregnant women
The City of Thunder Bay strives to reduce overall lead ser vice connections and fixtures provide ongoing watermain flushing and cleaning and increase public awareness about water quality The watermain replacement program renews the piped water infrastructure When watermains are replaced the service connections are also replaced to the property line Prior to a scheduled watermain replacement the City will contact each affected homeowner in advance to discuss the option of replacing their lead service line The City has the watermain replaced under a capital contract and the work is performed by a private contractor During the watermain replacement all of the individual lead service lines are replaced to the property lines If the homeowner chooses to have their portion of the private lead service line replaced from the property line to the water meter that homeowner must arrange with the private contractor on-site to do the work at the homeownerrsquos expense A plumbing permit must be obtained and a plumber must complete the final connection to the water meter If the watermain on a street is not scheduled for renewal homeowners can still ask to have their lead service lines replaced The City will fund and complete all work from watermain to property line providing the homeowner has replaced the private portion of the lead line from the property line to the water meter The homeowner must obtain the required plumbing permit hire a plumber for the final connection and have all final inspections done The homeowner must submit a Priority Lead Water Service replacement Form along with documentation of service replacement and send it to the The City of Thunder Bay Engineering Division Final restoration of private property is done by the homeowner the City will restore City property The City will respond to the priority lead water private service replacement requests on a first-come first served basis with priority given to homes deemed to have elevated or high levels of lead in their drinking water after testing For information on lead service line replacement call the City at 684-3568 or visit The City of Thunder Bay website at thunderbaycaleadpipes
What is the City doing
15
source w ater protec tion
16
For the Lakehead Source Protection Area the Source Protection Plan sets out policies to protect sources of municipal drinking water It determines how drinking water threats will be reduced eliminated or monitored who is responsible for taking action timelines and how progress will be measured
The Plan specifically applies to municipal residential drinking water sources (Wellhead Protection Areas and Intake Protection Zones) no threats have been listed in the Assessment report for highly vulnerable aquifers (HVAs) or significant groundwater recharge areas (SgrAs) within the Lakehead Source Protection Area therefore no policies have been developed in these areas
Section 22 of the Ontario Regulation 28707 lists these Source Protection Plan objectives
1 To protect existing and future drinking water sources in the Lakehead Source Protection Area
2 To ensure that in all areas where a significant drinking water threat could exist that a) If the activity is occurring at the time the Source Protection Plan takes effect the activity ceases to be a significant drinking water threat and b) The activity never becomes a significant drinking water threat
The Lakehead Source Protection Plan released in 2013 by the Lakehead Source Protection Committee is available at w w wsourceprotectionnet
Lakehead Source Protection Plan
Approved Source Protection Plan - January 16 2013
Prepared by he Lakehead
Source Protection Committee
Under the Clean Water Act 2006
(On ario Regulation 28707)
Made poss ble hrough funding upport from the Government of Ontario
Prot ecting Our Water keep it Superior Although we live on the doorstep of Lake Superior we must use the resource wisely Less than one per cent of the total water on the planet is available to us as fresh water Only a portion of that is renewable fresh water If all the earthrsquos water were stored in a 5-litre container available fresh water would not quite fill a teaspoon The World resources Institute defines renewable fresh water as ldquosalt-free water that is fully replaced in any given year through rain and snow that falls on continents and islands and flows through rivers and streams to the seardquo Canada contains 64 percent of the worldrsquos annual renewable fresh water
bull Avoid fertilizers and pesticides which pollute ground water
bull When washing vehicles go to a commercial car wash that filters and recycles water Itrsquos the safe way to keep oil sediment and other pollutants from going down the drain and harming lakes creeks rivers or ground water
bull Use environmentally safe biodegradable detergents and personal care products (shampoos hair dyes lotions) without added chemicals
bull Invest in water and energy-efficient appliances such as dishwashers and washing machines
bull Reduce your use of motors on water bodies ndash use a paddle or a sail and enjoy the sounds of nature
bull Dispose of household hazardous waste properly Please do not put the following down the drain bull Paint bull Oils or grease bull Chemicals or cleaning products bull Pharmaceuticals - return unused
pharmaceuticals to your pharmacy
For more information on protecting our water or on proper disposal of hazardous waste call our Dispatcher at 625-2195
We all have a stake in protecting our water
Objectives and Scope of the Source Protection Plan
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
wise water use
2015 Marks 20th Anniversary of EcoSuperior and City of Thunder Bay Wise Water Use In 1995 a newly launched non-profit called Thunder Bay 2002 Clean amp green par tnered with the City of Thunder Bay on a mission to encourage area residents to adopt a greener lifestyle
Twenty years later the City of Thunder Bay continues to fund EcoSuperiorrsquos Water Wise Programs which focus on water conser vation water protection and promotion of our Superior tap water Below are some of the many programs that have been funded by the City of Thunder Bay and delivered by EcoSuperior over the past 20 years
1 Water saver Visits ndash residential visits to help homeowners make changes to increase water conservation in the home (1996-2011)
2 Toilet Rebate Program ndash Water bill rebate offered to residents who replace existing toilets with low flow toilets (1995-2013) Since 2010 more than 2000 rebates were issued for low flow toilets
3 Washing Machine Rebates ndash rebate to residents who replace their washing machine with a water-efficient model (2005)
4 Water Wise Gardens Xeriscaping - Using native or water-efficient plants and grasses that flourish under local conditions has many advantages such as greater resistance to drought insect infestation and disease and it reduces the need for pesticides and fertilizers
6 school Presentations ndash Educating students about water conser vation water protection Lake Superior and our municipal water system Since 1998 EcoSuperior has delivered Water Wise presentations to over 10500 students
7 Rain barrel sales ndash Capture run-off in a rain barrel and use it for all your outdoor watering needs to conser ve water and manage stormwater Since 1997 EcoSuperior has sold more than 9200 rain barrels
8 back to the Tap - This program uses advertising contests and giveaways to promote Thunder Bayrsquos tap water because ever y drop is Superior
9 The Water bar ndash Built by the Cityrsquos Water Authority the Water Bar is transportable and can be used at events to provide drinking water for event-goers
carr ying refillable water bottles EcoSuperior schedules and staffs the Water Bar Since 2011 the Water Bar has supplied Bare Point water on tap at 110 events
10 Pet Waste Digester Workshops - Dog waste is loaded with nitrogen and bacteria that can pooshylute our beautiful Lake Superior ever y time it rains Bur y or compost pet waste beneath ground level to completely break down the waste and protect our water ways
11 Canada Water Week ndash Thunder Bay has been celebrating this national event since 2013 to help raise the profile and understanding of water in Canada
12 Drainage Rebate Program - Homeowners can take advantage of rebates offered by the City of Thunder Bay for installing flood prevention measures such as sump pumps and sewer backup prevention valves Since 2013 481 homes have received a drainage rebate totalling $608343
13 Keep it superior storm Drain education ndash This program helps educate the public about the impacts of pollution entering urban storm drains In our community most of the water entering storm drains goes directly into local rivers streams and lakes untreated
14 Rain Garden Rebates - rain gardens absorb rainwater which helps to recharge our groundwater protect neighbourhoods from flooding and drainage problems keep our streams clean by reducing the amount of pollution that enters storm drains and provide habitat for birds butterflies and insects
15 stormwater Management ndash Fact sheet that explains why rainwater should be absorbed into the soil whenever possible instead of flowing into storm sewers that empty into our local water ways
WHAT GOES IN HERE
ENDS UP HERE
16 organic lawn Care factsheet ndash Learn about lawn care for a healthy lake and how to have a healthy lawn which is less likely to have pest problems
17
EarthCare
Environment Divisionrsquos Commitment to EarthCare Thunder Bay City Council has adopted the EarthCare Sustainability Plan 2014-2020 This plan which replaces the Community Environmental Action Plan (CEAP) guides the City and the community in reducing greenhouse gas emissions and supports the creation of a more sustainable and climate-resilient community One of the water goals of the plan is to improve the management of water wastewater and stormwater based on best practices This goal focuses on the need to develop a comprehensive water wastewater and stormwater master plan and the need to develop watershed restoration plans something the Environment Division and EarthCare have actively spearheaded or have been involved with in 2015 To view the plan visit thunderbayca earthcare
Brad Doff Sustainability Coordinator
EarthCare Water Working group To find out more about the Ear thCare Water Working group contact Brad Doff Sustainability Coordinator at 625-2411
Members Aaron Ward Project Engineer City of Thunder Bay Bonnie Low Engineering Clerk City of Thunder Bay
Brad Doff Sustainabilit y Coordinator City of Thunder Bay Carl goodwin Process Engineer City of Thunder Bay
Curniss Mcgoldrick Ear thCare City of Thunder Bay Dave Dutchak Project Manager City of Thunder Bay Frank Edgson Nor thshore Steelhead A ssociation
gail Willis Working Group Chair Senior Technologist City of Thunder Bay Jamie Saunders EcoSuperior
Janice Horgos Council of Canadians Thunder Bay Jim Bailey Remedial Action Plan Coordinator
Jim Vukmanich Chief Chemist Cit y of Thunder Bay Kristin Maenpaa Blue Heron Environmental
Lee Amelia Parks and Open Spaces City of Thunder Bay Lucie Lavoie EcoSuperior
Mairu Zhen Ontario First Nations Technical Services Corporation Michelle McChristie Great Lakes Advisor Ministr y of Environment
and Climate Change Rob Stewart Lakehead University
Sandra Stiles Ear thCare Advisor y Committee Sarah Kerton Sustainability Coordinator Cit y of Thunder Bay
Shelley Vescio City Forester City of Thunder Bay Tammy Cook Lakehead Regional Conser vation Authority
Werner Schwar Coordinator ndash Parks Planning City of Thunder Bay Zeke McLeod Lakehead Universit y
18
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
frequently asked questions
How do we know our drinking water is safe The Ministry of the Environment and Climate Change sets stringent monitoring requirements for drinking water Water quality is monitored 24 hours a day seven days a week Customers can have confidence that their water treatment plant has highly effective water treatment and quality assurance processes in place to remove bacteria and other harmful substances from the water
is there anything homeowners can do about lead in drinking water Lead concentrations in drinking water can be minimized by not drinking the ldquofirst drawrdquo of water in the morning This is water that has been sitting in the plumbing lines overnight and has the highest levels of leached metals such as copper zinc and lead A good practice is to run the water until it feels very cold before drinking Flushing the toilet or taking a shower can also use up this ldquofirst drawrdquo of water For more information on lead in drinking water please visit thunderbayca leadpipes
What is a Water Fill Station Water fill stations are locations where residents may purchase City water There are two self serve residential water fill stations that are open 24 hours a day seven days a week A ldquoSmart Cardrdquo or access card must be purchased in advance The stations are located at the corner of Hwy 61 and Mount Forest Boulevard and on Valley Street at Hutton Park Drive For more information on the stations or where to obtain a ldquoSmart Cardrdquo please contact 625-2195
Does the Backflow Prevention Program apply to residential homeowners The Water Works By-Law does not require single-family dwellings to install backflow prevention devices unless the Water Authority determines that the property is a high risk However homeowners can take steps to protect the drinking water system
Indirect cross-connections such as a hose with one end immersed in a swimming pool laundry sink fish tank bucket etc can result in contaminated water being pulled back into the drinking water system Wherever possible install backflow prevention devices on outside
water taps boilers and sprinkler systems to protect the quality of the public drinking water supply and the quality of the water in your home
What is a remote meter reading device remote reading devices can be installed for a water meter which will allow the meter to be read from outside your home These devices provide accurate water consumption readings without requiring the homeowner to be home or the need for a homeowner to call in quarterly meter readings Upon request these devices can be installed at the cost of the homeowner For further information on installing a remote device please contact the Environment Division at 474-4817
What can homeowners do to reduce the risk of frozen water services bull If water piping is located within cupboards next to exterior walls keep cupboard doors open to allow warmer air to circulate around pipes
bull Do not set furnace lower than 55˚F at night or when the house is vacant
bull Close and drain pipes leading to outside faucets
bull Wrap foam pipe insulation around pipes most susceptible to freezing (for example pipes near outside walls in crawl spaces or in attics)
bull Seal air leaks in homes and garages
bull If you will be away for a long period of time close off your main ser vice valve in your basement and open all taps to allow pipes to drain and have someone check your home regularly
Does the City of Thunder Bay provide sampling and testing of well water if not where can i have my well water tested no the City of Thunder Bay does not perform water quality tests for private wells This ser vice is provided free of charge from the Thunder Bay District Health Unit For more information contact the District Health Unit at 807-625-5900 or visit their website at w w wtbdhucom
19
contact us
20
Our water quality specialists are available to respond to customer inquiries and
concerns We offer services and programs to ensure our water customers can
contact us at any time of the day or night It is our job to investigate and resolve
problems quickly and efficiently
We believe inhellip QUALITY SERVICES FROM QUALITY PEOPLE
EarthCare Thunder Bay 62 5 -2 411
Water Conservation Programs delivered by EcoSuperior 624-214 0
Contact Us Water Quality Concerns Information Water Trouble reporting
625 -2195 (2 4 hour s)
Lead Testing Program 684-3568
Backflow Prevention Program 625 -2574
Water Billing and Arrears 625 -2 25 5
Water Meter reading Phone In 625 -316 0 (2 4 hour s)
Water Treatment Plant Tours 684-3567
w w wthunderbayca
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
TrEATED WATEr TO DISTrIBUTIOn 2015
s U M M a R Y R e P o R T
MONTH Total for Month (Million Litres)
Peak Flow MLD
Minimum Flow MLD
Avg Daily MLD
Operational Capacity ()
Januar y 1215 6240 3171 4050 357
Februar y 1134 6427 3177 4051 357
March 1261 6482 3194 4205 370
April 1256 6502 3184 4188 369
May 1073 6341 3066 3974 350
June 125 4 6593 3038 4180 368
July 1350 6642 2833 4355 384
August 1292 6540 3092 4168 367
September 1294 6630 3123 4 312 380
October 1197 6343 2864 3861 340
November 1202 6344 3318 4008 353
December 1129 5649 2983 3642 321
Total Volume 14658 Average 4083 360
Flow results in MLD (million litres per day) maximum capacity 113 MLD
21
Drinking-Water Systems Regulation O Reg 17003
ANNUAL REPORT 2015
Drinking-Water System Number Drinking-Water System Name
Drinking-Water System Owner Drinking-Water System Category Period being reported
220000273 Bare Point Water Treatment Plant and Distribution Subsystem City of Thunder Bay Large Municipal Residential January 1 ndash December 31 2015
Complete if your Category is Large Municipal Residential or Small Municipal Residential
Does your Drinking-Water System serve more than 10000 people Yes [X] No [ ]
Is your annual report available to the public at no charge on a web site on the Internet Yes [X] No [ ] Location of annual report hard copies Bare Point Water Treatment Plant Branches of the Thunder Bay District Library Environment Division Office ndash Victoriaville City Hall Front St Service Yard
Location where Summary Report required under O Reg 17003 Schedule 22 will be available for inspection Bare Point Water Treatment Plant Environment Division Office ndash Victoriaville
Complete for all other Categories
Number of Designated Facilities served
Did you provide a copy of your annual report to all Designated Facilities you serve Yes [ ] No [ ]
Number of Interested Authorities you report to
Did you provide a copy of your annual report to all Interested Authorities you report to for each Designated Facility Yes [ ] No [ ]
Note For the following tables below additional rows or columns may be added or an appendix may be attached to the report
List all Drinking-Water Systems (if any) which receive all of their drinking water from your system Drinking Water System Name Drinking Water System Number King Georges Park Distribution System 260070265 Terra Vista Distribution System 260094380
Did you provide a copy of your annual report to all Drinking-Water System owners that are connected to you and to whom you provide all of its drinking water
Yes [X] No [ ]
Drinking Water Systems Regulations Page 1 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Indicate how you notified system users that your annual report is available and is free of charge
[x] Public accessnotice via the web [x] Public accessnotice via Government Office [x] Public accessnotice via a newspaper [x] Public accessnotice via Public Request [x] Public accessnotice via a Public Library [x] Public accessnotice via other method City Insert ldquoMy TBayrdquo
Describe your Drinking-Water System The Bare Point WTP treats an average of 4083ML of Lake Superior water daily using ultrafiltration The water is disinfected using sodium hypochlorite and distributed to The City of Thunder Bay
List all water treatment chemicals used over this reporting period Sodium Hypochlorite
Were any significant expenses incurred to [x] Install required equipment [x] Repair required equipment [x] Replace required equipment
Please provide a brief description and a breakdown of monetary expenses incurred
In 2015 The City of Thunder Bay Environment Division Bare Point Water Treatment Plant expensed approximately $325000 towards annual equipment maintenance new installations and emergency breakdowns 2015 Capital project money expensed for the Bare Point Water Treatment Plant totaled approximately 16 Million dollars including the replacement of 1140 filter modules in the filtration units at a cost of an estimated 12 Million dollars Other notable Capital projects included $130000 towards the Corrosion Control Project along with electrical and instrumentation upgrades
The City of Thunder Bay Distribution Subsystem spent approximately 579 Million dollars on water infrastructure rehabilitation and replacement projects These projects consisted of replacing five watermains including the replacement of a section of twin 24rdquo trunk mains that distribute the water leaving the Bare Point Water Treatment Plant Additional maintenance projects included the non-invasive cost effective method of cleaning and cement mortar lining old watermains on thirteen streets $125000 was expensed under the Kerr Hydrant Replacement Program along with $100000 under the lead service replacement program Expenses for the continual improvement of water quality included watermain looping costing approximately $60000 and the installation of a blow off costing $100000 An additional $55000 was spent on watermain network expansions to address new service areas
Drinking Water Systems Regulations Page 2 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Provide details on the notices submitted in accordance with subsection 18(1) of the Safe Drinking-Water Act or section 16-4 of Schedule 16 of OReg17003 and reported to Spills Action Centre
Incident Date Parameter Result Unit of
Measure Corrective Action Corrective Action Date
Feb 19 2015 Chlorine 003 mgL Flush amp re-sample Feb 19 2015 Mar 23 2015 Lead 105 ugL Flush amp re-sample Mar 23 2015 May 02 2015 Total Coliform Present pa100ml Flush amp re-sample May 05 2015 June 24 2015 Total Coliform Present pa100ml Flush amp re-sample June 26 2015 June 26 2015 Total Coliform Present pa100ml Flush amp re-sample June 29 2015 June 27 2015 Total Coliform 3 MPN100ml Precautionary BWA
issued flush sanitize amp re-sample
June 29 2015
July 25 2015 Total Coliform Present pa100ml Flush amp re-sample July 28 2015 Aug 27 2015 Total Coliform Present pa100ml Flush amp re-sample Aug 30 2015 Sept 01 2015 Chlorine 003 mgL Flush re-sample amp bacti
sample Sep 8 2015
Nov 10 2015 Chlorine 001 mgL Flush amp re-sample Nov 10 2015 Nov 10 2015 Chlorine 002 MgL Flush amp re-sample Nov 10 2015
Microbiological testing done under the Schedule 10 11 or 12 of Regulation 17003 during this reporting period
Number of
Samples
Range of EColi Or Fecal Results
(min )-(max )
Range of Total Coliform Results
(min )-(max )
Number of HPC Samples
Range of HPC Results
(min )-(max )
Raw 52 lt10 ndash 10 lt10 - 19 NA NA Treated 52 Absent Absent 52 0 - 1 Distribution 1631 Absent Present 500 0-820
Operational testing done under Schedule 7 8 or 9 of Regulation 17003 during the period covered by this Annual Report
Number of Grab
Samples
Range of Results (min )-(max ) Unit of Measure
Turbidity 8760 0048-007 NTU Chlorine 8760 132-157 mgL Fluoride (If the DWS provides fluoridation)
NA NA NA
NOTE For continuous monitors use 8760 as the number of samples
Drinking Water Systems Regulations Page 3 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Summary of additional testing and sampling carried out in accordance with the requirement of an approval order or other legal instrument
Date of legal instrument issued Parameter Date Sampled Result Unit of Measure
MDWL 024-101 July 27 2015
Chloramines Nov 17 2015 0096 mgL
MDWL 024-101 July 27 2015
Benzo(a)pyrene Jan 14 2015 lt0010 ugL
MDWL 024-101 July 27 2015
Cyanide Jan 14 2015 lt00020 mgL
Summary of Inorganic parameters tested during this reporting period or the most recent sample results
Parameter Sample Date Result Value Unit of Measure Exceedance Antimony January 14 2015 lt060 ugL no Arsenic January 14 2015 lt10 ugL no Barium January 14 2015 lt10 ugL no Boron January 14 2015 lt50 ugL no Cadmium January 14 2015 lt010 ugL no Chromium January 14 2015 lt10 ugL no Lead See Schedule 151
information Mercury January 14 2015 lt010 ugL no Selenium January 14 2015 lt10 ugL no Sodium Jan Apr June Oct 2015
Avg 320 mgL no
Uranium January 14 2015 lt20 ugL no Fluoride January 14 2015 lt0024 mgL no Nitrite October 13 2015 lt0010 mgL no Nitrate October 13 2015 0331 mgL no
only for drinking water systems testing under Schedule 152 this includes large municipal non-residential systems small municipal non-residential systems non-municipal seasonal residential systems large non-municipal non-residential systems and small non-municipal non-residential systems
Summary of lead testing under Schedule 151 during this reporting period (applicable to the following drinking water systems large municipal residential systems small municipal residential systems and non-municipal year-round residential systems)
Location Type Number of Range of Lead Results Unit of Number of
Drinking Water Systems Regulations Page 4 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Samples (min) ndash (max ) Measure Exceedances Plumbing 334 lt10 ndash 502 ugL 58 Distribution 43 lt10-105 ugL 1
Summary of Organic parameters sampled during this reporting period or the most recent sample results
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Alachlor Jan 14 2015 lt010 ugL no Aldicarb Jan 14 2015 lt10 ugL no Aldrin + Dieldrin Jan 14 2015 lt0040 ugL no Atrazine + N-dealkylated metobolites Jan 14 2015 lt020 ugL no Azinphos-methyl Jan 14 2015 lt010 ugL no Bendiocarb Jan 14 2015 lt020 ugL no Benzene Jan 14 2015 lt050 ugL no Benzo(a)pyrene Jan 14 2015 lt0010 ugL no Bromoxynil Jan 14 2015 lt020 ugL no Carbaryl Jan 14 2015 lt020 ugL no Carbofuran Jan 14 2015 lt020 ugL no Carbon Tetrachloride Jan 14 2015 lt050 ugL no Chlordane (Total) Jan 14 2015 lt030 ugL no Chlorpyrifos Jan 14 2015 lt010 ugL no Cyanazine Jan 14 2015 lt010 ugL no Diazinon Jan 14 2015 lt010 ugL no Dicamba Jan 14 2015 lt020 ugL no 12-Dichlorobenzene Jan 14 2015 lt050 ugL no 14-Dichlorobenzene Jan 14 2015 lt050 ugL no Dichlorodiphenyltrichloroethane (DDT) + metabolites
Jan 14 2015 lt040 ugL no
12-Dichloroethane Jan 14 2015 lt050 ugL no 11-Dichloroethylene (vinylidene chloride)
Jan 14 2015 lt050 ugL no
Dichloromethane Jan 14 2015 lt50 ugL no 2-4 Dichlorophenol Jan 14 2015 lt030 ugL no 24-Dichlorophenoxy acetic acid (24-D) Jan 14 2015 lt020 ugL no Diclofop-methyl Jan 14 2015 lt020 ugL no Dimethoate Jan 14 2015 lt010 ugL no Dinoseb Jan 14 2015 lt020 ugL no Diquat Jan 14 2015 lt10 ugL no Diuron Jan 14 2015 lt10 ugL no Glyphosate Jan 14 2015 lt50 ugL no Heptachlor + Heptachlor Epoxide Jan 14 2015 lt020 ugL no
Drinking Water Systems Regulations Page 5 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Lindane (Total) Jan 14 2015 lt010 ugL no Malathion Jan 14 2015 lt010 ugL no Methoxychlor Jan 14 2015 lt010 ugL no Metolachlor Jan 14 2015 lt010 ugL no Metribuzin Jan 14 2015 lt010 ugL no Monochlorobenzene Jan 14 2015 lt050 ugL no Paraquat Jan 14 2015 lt10 ugL no Parathion Jan 14 2015 lt010 ugL no Pentachlorophenol Jan 14 2015 lt050 ugL no Phorate Jan 14 2015 lt010 ugL no Picloram Jan 14 2015 lt020 ugL no Polychlorinated Biphenyls(PCB) Jan 14 2015 lt0035 ugL no Prometryne Jan 14 2015 lt010 ugL no Simazine Jan 14 2015 lt010 ugL no THM (NOTE show latest annual average)
Jan Apr June Oct 2015
3245 ugL no
Temephos Jan 14 2015 lt010 ugL no Terbufos Jan 14 2015 lt020 ugL no Tetrachloroethylene Jan 14 2015 lt050 ugL no 2346-Tetrachlorophenol Jan 14 2015 lt050 ugL no Triallate Jan 14 2015 lt010 ugL no Trichloroethylene Jan 14 2015 lt050 ugL no 246-Trichlorophenol Jan 14 2015 lt050 ugL no 245-Trichlorophenoxy acetic acid (245-T) Jan 14 2015 lt020 ugL no Trifluralin Jan 14 2015 lt010 ugL no Vinyl Chloride Jan 14 2015 lt020 ugL no
List any Inorganic or Organic parameter(s) that exceeded half the standard prescribed in Schedule 2 of Ontario Drinking Water Quality Standards
Parameter Result Value Unit of Measure Date of Sample
Drinking Water Systems Regulations Page 6 of 6 (PIBS 4435e01) December 2011
When we heal the earth we heal ourselves ~David Orr
The activist is not the man who says the river is dirty The activist is the man who cleans up the river
~Ross Perot
We never know the worth of water till the well is dry ~Thomas Fuller ndash1732
Pure water is the worldrsquos first and foremost medicine ~Slovakian Proverb
No one can see their reflection in running water It is only in still water that we can see
~Taoist proverb
My connection to the earth is reinforced through the rhythm of the waves ~Mike Dolan
In one drop of water are found all the secrets of the oceans ~Kahlil Gibran
The people are like water and the ruler a boat Water can support a boat or overturn it ~William Shakespeare
A man of wisdom delights in water ~Confucius
Water ndash conserve and protect it ndash create a ripple effect ~City of Thunder Bay
this document is printed on acid-free
archival SMART paper made from 30
post consumer waste
TB2176(2016)
- City of Thunder Bay 2015 Annual Report - Drinking Water Quality - Front Cover
- Table of Contents
- Message from the Director - Michelle Warywoda
- Who We Are
- How Your Water Is Treated
- How Your Water Is Delivered
- Water Quality Highlights 2015
- Operator Certification and Training
- Our Commitment to Continual Improvement
- Corrosion Control Program for Lead
- Lead - Frequently Asked Questions
- Source Water Protection
- Wise Water Use
- EarthCare
- Drinking Water - Frequently Asked Questions
- Contact Us
- Treated Water Distribution 2015 Summary Report
- Ontario Drinking Water Systems Regulation O Reg 17003 Annual Report 2015 for Bare Point Water Treatment Plant and Distribution Subsystem
- Back Cover
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
lead frequently asked questions
How does lead get into drinking water The raw water from Lake Superior and water supplied from the water distribution system have little or no lead present However lead is occasionally found in the water ser vice pipes and the plumbing in homes and can dissolve into the water supply from these sources Lead can enter tap water through corrosion of plumbing materials like lead solder fixtures or lead pipes Chrome or brass plated faucets and fixtures can also leach lead into water
How do I determine if I have lead pipes in my home Lead piping was used in older homes usually built before 1952 Lead pipe is easy to bend dullish grey in colour and leaves a silver mark when scratched on another surface
What should I do if I live in a house with a lead service pipe or plumbing When water sits in the lead ser vice pipe for long periods of time it absorbs more lead than when running Water that has stood in the tap for more than six hours should not be used for consumption Before using water for drinking or cooking let the water run from the cold water tap for up to five minutes To avoid wasting water take a shower or run a washing machine or dishwasher to clear the pipes instead of just letting it run Once you have let the water run fill pitchers kettles or pots for drinking or for food preparation during the day
Who can I call to arrange to have my water tested If you are concerned about lead levels in your water contact the City of Thunder Bay Environment Division at 684-3568 to arrange to have your water tested for lead levels
Does lead in drinking water pose a health risk Lead is a common metal found in the environment in air soil household dust food certain types of pottery and water Lead can pose a significant risk to your health if too much enters your body The greatest risk is to young children and pregnant women Lead exposure is a world-wide health problem If you have or suspect you have a lead water service alternate sources of drinking water should be considered for young children and pregnant women
The City of Thunder Bay strives to reduce overall lead ser vice connections and fixtures provide ongoing watermain flushing and cleaning and increase public awareness about water quality The watermain replacement program renews the piped water infrastructure When watermains are replaced the service connections are also replaced to the property line Prior to a scheduled watermain replacement the City will contact each affected homeowner in advance to discuss the option of replacing their lead service line The City has the watermain replaced under a capital contract and the work is performed by a private contractor During the watermain replacement all of the individual lead service lines are replaced to the property lines If the homeowner chooses to have their portion of the private lead service line replaced from the property line to the water meter that homeowner must arrange with the private contractor on-site to do the work at the homeownerrsquos expense A plumbing permit must be obtained and a plumber must complete the final connection to the water meter If the watermain on a street is not scheduled for renewal homeowners can still ask to have their lead service lines replaced The City will fund and complete all work from watermain to property line providing the homeowner has replaced the private portion of the lead line from the property line to the water meter The homeowner must obtain the required plumbing permit hire a plumber for the final connection and have all final inspections done The homeowner must submit a Priority Lead Water Service replacement Form along with documentation of service replacement and send it to the The City of Thunder Bay Engineering Division Final restoration of private property is done by the homeowner the City will restore City property The City will respond to the priority lead water private service replacement requests on a first-come first served basis with priority given to homes deemed to have elevated or high levels of lead in their drinking water after testing For information on lead service line replacement call the City at 684-3568 or visit The City of Thunder Bay website at thunderbaycaleadpipes
What is the City doing
15
source w ater protec tion
16
For the Lakehead Source Protection Area the Source Protection Plan sets out policies to protect sources of municipal drinking water It determines how drinking water threats will be reduced eliminated or monitored who is responsible for taking action timelines and how progress will be measured
The Plan specifically applies to municipal residential drinking water sources (Wellhead Protection Areas and Intake Protection Zones) no threats have been listed in the Assessment report for highly vulnerable aquifers (HVAs) or significant groundwater recharge areas (SgrAs) within the Lakehead Source Protection Area therefore no policies have been developed in these areas
Section 22 of the Ontario Regulation 28707 lists these Source Protection Plan objectives
1 To protect existing and future drinking water sources in the Lakehead Source Protection Area
2 To ensure that in all areas where a significant drinking water threat could exist that a) If the activity is occurring at the time the Source Protection Plan takes effect the activity ceases to be a significant drinking water threat and b) The activity never becomes a significant drinking water threat
The Lakehead Source Protection Plan released in 2013 by the Lakehead Source Protection Committee is available at w w wsourceprotectionnet
Lakehead Source Protection Plan
Approved Source Protection Plan - January 16 2013
Prepared by he Lakehead
Source Protection Committee
Under the Clean Water Act 2006
(On ario Regulation 28707)
Made poss ble hrough funding upport from the Government of Ontario
Prot ecting Our Water keep it Superior Although we live on the doorstep of Lake Superior we must use the resource wisely Less than one per cent of the total water on the planet is available to us as fresh water Only a portion of that is renewable fresh water If all the earthrsquos water were stored in a 5-litre container available fresh water would not quite fill a teaspoon The World resources Institute defines renewable fresh water as ldquosalt-free water that is fully replaced in any given year through rain and snow that falls on continents and islands and flows through rivers and streams to the seardquo Canada contains 64 percent of the worldrsquos annual renewable fresh water
bull Avoid fertilizers and pesticides which pollute ground water
bull When washing vehicles go to a commercial car wash that filters and recycles water Itrsquos the safe way to keep oil sediment and other pollutants from going down the drain and harming lakes creeks rivers or ground water
bull Use environmentally safe biodegradable detergents and personal care products (shampoos hair dyes lotions) without added chemicals
bull Invest in water and energy-efficient appliances such as dishwashers and washing machines
bull Reduce your use of motors on water bodies ndash use a paddle or a sail and enjoy the sounds of nature
bull Dispose of household hazardous waste properly Please do not put the following down the drain bull Paint bull Oils or grease bull Chemicals or cleaning products bull Pharmaceuticals - return unused
pharmaceuticals to your pharmacy
For more information on protecting our water or on proper disposal of hazardous waste call our Dispatcher at 625-2195
We all have a stake in protecting our water
Objectives and Scope of the Source Protection Plan
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
wise water use
2015 Marks 20th Anniversary of EcoSuperior and City of Thunder Bay Wise Water Use In 1995 a newly launched non-profit called Thunder Bay 2002 Clean amp green par tnered with the City of Thunder Bay on a mission to encourage area residents to adopt a greener lifestyle
Twenty years later the City of Thunder Bay continues to fund EcoSuperiorrsquos Water Wise Programs which focus on water conser vation water protection and promotion of our Superior tap water Below are some of the many programs that have been funded by the City of Thunder Bay and delivered by EcoSuperior over the past 20 years
1 Water saver Visits ndash residential visits to help homeowners make changes to increase water conservation in the home (1996-2011)
2 Toilet Rebate Program ndash Water bill rebate offered to residents who replace existing toilets with low flow toilets (1995-2013) Since 2010 more than 2000 rebates were issued for low flow toilets
3 Washing Machine Rebates ndash rebate to residents who replace their washing machine with a water-efficient model (2005)
4 Water Wise Gardens Xeriscaping - Using native or water-efficient plants and grasses that flourish under local conditions has many advantages such as greater resistance to drought insect infestation and disease and it reduces the need for pesticides and fertilizers
6 school Presentations ndash Educating students about water conser vation water protection Lake Superior and our municipal water system Since 1998 EcoSuperior has delivered Water Wise presentations to over 10500 students
7 Rain barrel sales ndash Capture run-off in a rain barrel and use it for all your outdoor watering needs to conser ve water and manage stormwater Since 1997 EcoSuperior has sold more than 9200 rain barrels
8 back to the Tap - This program uses advertising contests and giveaways to promote Thunder Bayrsquos tap water because ever y drop is Superior
9 The Water bar ndash Built by the Cityrsquos Water Authority the Water Bar is transportable and can be used at events to provide drinking water for event-goers
carr ying refillable water bottles EcoSuperior schedules and staffs the Water Bar Since 2011 the Water Bar has supplied Bare Point water on tap at 110 events
10 Pet Waste Digester Workshops - Dog waste is loaded with nitrogen and bacteria that can pooshylute our beautiful Lake Superior ever y time it rains Bur y or compost pet waste beneath ground level to completely break down the waste and protect our water ways
11 Canada Water Week ndash Thunder Bay has been celebrating this national event since 2013 to help raise the profile and understanding of water in Canada
12 Drainage Rebate Program - Homeowners can take advantage of rebates offered by the City of Thunder Bay for installing flood prevention measures such as sump pumps and sewer backup prevention valves Since 2013 481 homes have received a drainage rebate totalling $608343
13 Keep it superior storm Drain education ndash This program helps educate the public about the impacts of pollution entering urban storm drains In our community most of the water entering storm drains goes directly into local rivers streams and lakes untreated
14 Rain Garden Rebates - rain gardens absorb rainwater which helps to recharge our groundwater protect neighbourhoods from flooding and drainage problems keep our streams clean by reducing the amount of pollution that enters storm drains and provide habitat for birds butterflies and insects
15 stormwater Management ndash Fact sheet that explains why rainwater should be absorbed into the soil whenever possible instead of flowing into storm sewers that empty into our local water ways
WHAT GOES IN HERE
ENDS UP HERE
16 organic lawn Care factsheet ndash Learn about lawn care for a healthy lake and how to have a healthy lawn which is less likely to have pest problems
17
EarthCare
Environment Divisionrsquos Commitment to EarthCare Thunder Bay City Council has adopted the EarthCare Sustainability Plan 2014-2020 This plan which replaces the Community Environmental Action Plan (CEAP) guides the City and the community in reducing greenhouse gas emissions and supports the creation of a more sustainable and climate-resilient community One of the water goals of the plan is to improve the management of water wastewater and stormwater based on best practices This goal focuses on the need to develop a comprehensive water wastewater and stormwater master plan and the need to develop watershed restoration plans something the Environment Division and EarthCare have actively spearheaded or have been involved with in 2015 To view the plan visit thunderbayca earthcare
Brad Doff Sustainability Coordinator
EarthCare Water Working group To find out more about the Ear thCare Water Working group contact Brad Doff Sustainability Coordinator at 625-2411
Members Aaron Ward Project Engineer City of Thunder Bay Bonnie Low Engineering Clerk City of Thunder Bay
Brad Doff Sustainabilit y Coordinator City of Thunder Bay Carl goodwin Process Engineer City of Thunder Bay
Curniss Mcgoldrick Ear thCare City of Thunder Bay Dave Dutchak Project Manager City of Thunder Bay Frank Edgson Nor thshore Steelhead A ssociation
gail Willis Working Group Chair Senior Technologist City of Thunder Bay Jamie Saunders EcoSuperior
Janice Horgos Council of Canadians Thunder Bay Jim Bailey Remedial Action Plan Coordinator
Jim Vukmanich Chief Chemist Cit y of Thunder Bay Kristin Maenpaa Blue Heron Environmental
Lee Amelia Parks and Open Spaces City of Thunder Bay Lucie Lavoie EcoSuperior
Mairu Zhen Ontario First Nations Technical Services Corporation Michelle McChristie Great Lakes Advisor Ministr y of Environment
and Climate Change Rob Stewart Lakehead University
Sandra Stiles Ear thCare Advisor y Committee Sarah Kerton Sustainability Coordinator Cit y of Thunder Bay
Shelley Vescio City Forester City of Thunder Bay Tammy Cook Lakehead Regional Conser vation Authority
Werner Schwar Coordinator ndash Parks Planning City of Thunder Bay Zeke McLeod Lakehead Universit y
18
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
frequently asked questions
How do we know our drinking water is safe The Ministry of the Environment and Climate Change sets stringent monitoring requirements for drinking water Water quality is monitored 24 hours a day seven days a week Customers can have confidence that their water treatment plant has highly effective water treatment and quality assurance processes in place to remove bacteria and other harmful substances from the water
is there anything homeowners can do about lead in drinking water Lead concentrations in drinking water can be minimized by not drinking the ldquofirst drawrdquo of water in the morning This is water that has been sitting in the plumbing lines overnight and has the highest levels of leached metals such as copper zinc and lead A good practice is to run the water until it feels very cold before drinking Flushing the toilet or taking a shower can also use up this ldquofirst drawrdquo of water For more information on lead in drinking water please visit thunderbayca leadpipes
What is a Water Fill Station Water fill stations are locations where residents may purchase City water There are two self serve residential water fill stations that are open 24 hours a day seven days a week A ldquoSmart Cardrdquo or access card must be purchased in advance The stations are located at the corner of Hwy 61 and Mount Forest Boulevard and on Valley Street at Hutton Park Drive For more information on the stations or where to obtain a ldquoSmart Cardrdquo please contact 625-2195
Does the Backflow Prevention Program apply to residential homeowners The Water Works By-Law does not require single-family dwellings to install backflow prevention devices unless the Water Authority determines that the property is a high risk However homeowners can take steps to protect the drinking water system
Indirect cross-connections such as a hose with one end immersed in a swimming pool laundry sink fish tank bucket etc can result in contaminated water being pulled back into the drinking water system Wherever possible install backflow prevention devices on outside
water taps boilers and sprinkler systems to protect the quality of the public drinking water supply and the quality of the water in your home
What is a remote meter reading device remote reading devices can be installed for a water meter which will allow the meter to be read from outside your home These devices provide accurate water consumption readings without requiring the homeowner to be home or the need for a homeowner to call in quarterly meter readings Upon request these devices can be installed at the cost of the homeowner For further information on installing a remote device please contact the Environment Division at 474-4817
What can homeowners do to reduce the risk of frozen water services bull If water piping is located within cupboards next to exterior walls keep cupboard doors open to allow warmer air to circulate around pipes
bull Do not set furnace lower than 55˚F at night or when the house is vacant
bull Close and drain pipes leading to outside faucets
bull Wrap foam pipe insulation around pipes most susceptible to freezing (for example pipes near outside walls in crawl spaces or in attics)
bull Seal air leaks in homes and garages
bull If you will be away for a long period of time close off your main ser vice valve in your basement and open all taps to allow pipes to drain and have someone check your home regularly
Does the City of Thunder Bay provide sampling and testing of well water if not where can i have my well water tested no the City of Thunder Bay does not perform water quality tests for private wells This ser vice is provided free of charge from the Thunder Bay District Health Unit For more information contact the District Health Unit at 807-625-5900 or visit their website at w w wtbdhucom
19
contact us
20
Our water quality specialists are available to respond to customer inquiries and
concerns We offer services and programs to ensure our water customers can
contact us at any time of the day or night It is our job to investigate and resolve
problems quickly and efficiently
We believe inhellip QUALITY SERVICES FROM QUALITY PEOPLE
EarthCare Thunder Bay 62 5 -2 411
Water Conservation Programs delivered by EcoSuperior 624-214 0
Contact Us Water Quality Concerns Information Water Trouble reporting
625 -2195 (2 4 hour s)
Lead Testing Program 684-3568
Backflow Prevention Program 625 -2574
Water Billing and Arrears 625 -2 25 5
Water Meter reading Phone In 625 -316 0 (2 4 hour s)
Water Treatment Plant Tours 684-3567
w w wthunderbayca
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
TrEATED WATEr TO DISTrIBUTIOn 2015
s U M M a R Y R e P o R T
MONTH Total for Month (Million Litres)
Peak Flow MLD
Minimum Flow MLD
Avg Daily MLD
Operational Capacity ()
Januar y 1215 6240 3171 4050 357
Februar y 1134 6427 3177 4051 357
March 1261 6482 3194 4205 370
April 1256 6502 3184 4188 369
May 1073 6341 3066 3974 350
June 125 4 6593 3038 4180 368
July 1350 6642 2833 4355 384
August 1292 6540 3092 4168 367
September 1294 6630 3123 4 312 380
October 1197 6343 2864 3861 340
November 1202 6344 3318 4008 353
December 1129 5649 2983 3642 321
Total Volume 14658 Average 4083 360
Flow results in MLD (million litres per day) maximum capacity 113 MLD
21
Drinking-Water Systems Regulation O Reg 17003
ANNUAL REPORT 2015
Drinking-Water System Number Drinking-Water System Name
Drinking-Water System Owner Drinking-Water System Category Period being reported
220000273 Bare Point Water Treatment Plant and Distribution Subsystem City of Thunder Bay Large Municipal Residential January 1 ndash December 31 2015
Complete if your Category is Large Municipal Residential or Small Municipal Residential
Does your Drinking-Water System serve more than 10000 people Yes [X] No [ ]
Is your annual report available to the public at no charge on a web site on the Internet Yes [X] No [ ] Location of annual report hard copies Bare Point Water Treatment Plant Branches of the Thunder Bay District Library Environment Division Office ndash Victoriaville City Hall Front St Service Yard
Location where Summary Report required under O Reg 17003 Schedule 22 will be available for inspection Bare Point Water Treatment Plant Environment Division Office ndash Victoriaville
Complete for all other Categories
Number of Designated Facilities served
Did you provide a copy of your annual report to all Designated Facilities you serve Yes [ ] No [ ]
Number of Interested Authorities you report to
Did you provide a copy of your annual report to all Interested Authorities you report to for each Designated Facility Yes [ ] No [ ]
Note For the following tables below additional rows or columns may be added or an appendix may be attached to the report
List all Drinking-Water Systems (if any) which receive all of their drinking water from your system Drinking Water System Name Drinking Water System Number King Georges Park Distribution System 260070265 Terra Vista Distribution System 260094380
Did you provide a copy of your annual report to all Drinking-Water System owners that are connected to you and to whom you provide all of its drinking water
Yes [X] No [ ]
Drinking Water Systems Regulations Page 1 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Indicate how you notified system users that your annual report is available and is free of charge
[x] Public accessnotice via the web [x] Public accessnotice via Government Office [x] Public accessnotice via a newspaper [x] Public accessnotice via Public Request [x] Public accessnotice via a Public Library [x] Public accessnotice via other method City Insert ldquoMy TBayrdquo
Describe your Drinking-Water System The Bare Point WTP treats an average of 4083ML of Lake Superior water daily using ultrafiltration The water is disinfected using sodium hypochlorite and distributed to The City of Thunder Bay
List all water treatment chemicals used over this reporting period Sodium Hypochlorite
Were any significant expenses incurred to [x] Install required equipment [x] Repair required equipment [x] Replace required equipment
Please provide a brief description and a breakdown of monetary expenses incurred
In 2015 The City of Thunder Bay Environment Division Bare Point Water Treatment Plant expensed approximately $325000 towards annual equipment maintenance new installations and emergency breakdowns 2015 Capital project money expensed for the Bare Point Water Treatment Plant totaled approximately 16 Million dollars including the replacement of 1140 filter modules in the filtration units at a cost of an estimated 12 Million dollars Other notable Capital projects included $130000 towards the Corrosion Control Project along with electrical and instrumentation upgrades
The City of Thunder Bay Distribution Subsystem spent approximately 579 Million dollars on water infrastructure rehabilitation and replacement projects These projects consisted of replacing five watermains including the replacement of a section of twin 24rdquo trunk mains that distribute the water leaving the Bare Point Water Treatment Plant Additional maintenance projects included the non-invasive cost effective method of cleaning and cement mortar lining old watermains on thirteen streets $125000 was expensed under the Kerr Hydrant Replacement Program along with $100000 under the lead service replacement program Expenses for the continual improvement of water quality included watermain looping costing approximately $60000 and the installation of a blow off costing $100000 An additional $55000 was spent on watermain network expansions to address new service areas
Drinking Water Systems Regulations Page 2 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Provide details on the notices submitted in accordance with subsection 18(1) of the Safe Drinking-Water Act or section 16-4 of Schedule 16 of OReg17003 and reported to Spills Action Centre
Incident Date Parameter Result Unit of
Measure Corrective Action Corrective Action Date
Feb 19 2015 Chlorine 003 mgL Flush amp re-sample Feb 19 2015 Mar 23 2015 Lead 105 ugL Flush amp re-sample Mar 23 2015 May 02 2015 Total Coliform Present pa100ml Flush amp re-sample May 05 2015 June 24 2015 Total Coliform Present pa100ml Flush amp re-sample June 26 2015 June 26 2015 Total Coliform Present pa100ml Flush amp re-sample June 29 2015 June 27 2015 Total Coliform 3 MPN100ml Precautionary BWA
issued flush sanitize amp re-sample
June 29 2015
July 25 2015 Total Coliform Present pa100ml Flush amp re-sample July 28 2015 Aug 27 2015 Total Coliform Present pa100ml Flush amp re-sample Aug 30 2015 Sept 01 2015 Chlorine 003 mgL Flush re-sample amp bacti
sample Sep 8 2015
Nov 10 2015 Chlorine 001 mgL Flush amp re-sample Nov 10 2015 Nov 10 2015 Chlorine 002 MgL Flush amp re-sample Nov 10 2015
Microbiological testing done under the Schedule 10 11 or 12 of Regulation 17003 during this reporting period
Number of
Samples
Range of EColi Or Fecal Results
(min )-(max )
Range of Total Coliform Results
(min )-(max )
Number of HPC Samples
Range of HPC Results
(min )-(max )
Raw 52 lt10 ndash 10 lt10 - 19 NA NA Treated 52 Absent Absent 52 0 - 1 Distribution 1631 Absent Present 500 0-820
Operational testing done under Schedule 7 8 or 9 of Regulation 17003 during the period covered by this Annual Report
Number of Grab
Samples
Range of Results (min )-(max ) Unit of Measure
Turbidity 8760 0048-007 NTU Chlorine 8760 132-157 mgL Fluoride (If the DWS provides fluoridation)
NA NA NA
NOTE For continuous monitors use 8760 as the number of samples
Drinking Water Systems Regulations Page 3 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Summary of additional testing and sampling carried out in accordance with the requirement of an approval order or other legal instrument
Date of legal instrument issued Parameter Date Sampled Result Unit of Measure
MDWL 024-101 July 27 2015
Chloramines Nov 17 2015 0096 mgL
MDWL 024-101 July 27 2015
Benzo(a)pyrene Jan 14 2015 lt0010 ugL
MDWL 024-101 July 27 2015
Cyanide Jan 14 2015 lt00020 mgL
Summary of Inorganic parameters tested during this reporting period or the most recent sample results
Parameter Sample Date Result Value Unit of Measure Exceedance Antimony January 14 2015 lt060 ugL no Arsenic January 14 2015 lt10 ugL no Barium January 14 2015 lt10 ugL no Boron January 14 2015 lt50 ugL no Cadmium January 14 2015 lt010 ugL no Chromium January 14 2015 lt10 ugL no Lead See Schedule 151
information Mercury January 14 2015 lt010 ugL no Selenium January 14 2015 lt10 ugL no Sodium Jan Apr June Oct 2015
Avg 320 mgL no
Uranium January 14 2015 lt20 ugL no Fluoride January 14 2015 lt0024 mgL no Nitrite October 13 2015 lt0010 mgL no Nitrate October 13 2015 0331 mgL no
only for drinking water systems testing under Schedule 152 this includes large municipal non-residential systems small municipal non-residential systems non-municipal seasonal residential systems large non-municipal non-residential systems and small non-municipal non-residential systems
Summary of lead testing under Schedule 151 during this reporting period (applicable to the following drinking water systems large municipal residential systems small municipal residential systems and non-municipal year-round residential systems)
Location Type Number of Range of Lead Results Unit of Number of
Drinking Water Systems Regulations Page 4 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Samples (min) ndash (max ) Measure Exceedances Plumbing 334 lt10 ndash 502 ugL 58 Distribution 43 lt10-105 ugL 1
Summary of Organic parameters sampled during this reporting period or the most recent sample results
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Alachlor Jan 14 2015 lt010 ugL no Aldicarb Jan 14 2015 lt10 ugL no Aldrin + Dieldrin Jan 14 2015 lt0040 ugL no Atrazine + N-dealkylated metobolites Jan 14 2015 lt020 ugL no Azinphos-methyl Jan 14 2015 lt010 ugL no Bendiocarb Jan 14 2015 lt020 ugL no Benzene Jan 14 2015 lt050 ugL no Benzo(a)pyrene Jan 14 2015 lt0010 ugL no Bromoxynil Jan 14 2015 lt020 ugL no Carbaryl Jan 14 2015 lt020 ugL no Carbofuran Jan 14 2015 lt020 ugL no Carbon Tetrachloride Jan 14 2015 lt050 ugL no Chlordane (Total) Jan 14 2015 lt030 ugL no Chlorpyrifos Jan 14 2015 lt010 ugL no Cyanazine Jan 14 2015 lt010 ugL no Diazinon Jan 14 2015 lt010 ugL no Dicamba Jan 14 2015 lt020 ugL no 12-Dichlorobenzene Jan 14 2015 lt050 ugL no 14-Dichlorobenzene Jan 14 2015 lt050 ugL no Dichlorodiphenyltrichloroethane (DDT) + metabolites
Jan 14 2015 lt040 ugL no
12-Dichloroethane Jan 14 2015 lt050 ugL no 11-Dichloroethylene (vinylidene chloride)
Jan 14 2015 lt050 ugL no
Dichloromethane Jan 14 2015 lt50 ugL no 2-4 Dichlorophenol Jan 14 2015 lt030 ugL no 24-Dichlorophenoxy acetic acid (24-D) Jan 14 2015 lt020 ugL no Diclofop-methyl Jan 14 2015 lt020 ugL no Dimethoate Jan 14 2015 lt010 ugL no Dinoseb Jan 14 2015 lt020 ugL no Diquat Jan 14 2015 lt10 ugL no Diuron Jan 14 2015 lt10 ugL no Glyphosate Jan 14 2015 lt50 ugL no Heptachlor + Heptachlor Epoxide Jan 14 2015 lt020 ugL no
Drinking Water Systems Regulations Page 5 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Lindane (Total) Jan 14 2015 lt010 ugL no Malathion Jan 14 2015 lt010 ugL no Methoxychlor Jan 14 2015 lt010 ugL no Metolachlor Jan 14 2015 lt010 ugL no Metribuzin Jan 14 2015 lt010 ugL no Monochlorobenzene Jan 14 2015 lt050 ugL no Paraquat Jan 14 2015 lt10 ugL no Parathion Jan 14 2015 lt010 ugL no Pentachlorophenol Jan 14 2015 lt050 ugL no Phorate Jan 14 2015 lt010 ugL no Picloram Jan 14 2015 lt020 ugL no Polychlorinated Biphenyls(PCB) Jan 14 2015 lt0035 ugL no Prometryne Jan 14 2015 lt010 ugL no Simazine Jan 14 2015 lt010 ugL no THM (NOTE show latest annual average)
Jan Apr June Oct 2015
3245 ugL no
Temephos Jan 14 2015 lt010 ugL no Terbufos Jan 14 2015 lt020 ugL no Tetrachloroethylene Jan 14 2015 lt050 ugL no 2346-Tetrachlorophenol Jan 14 2015 lt050 ugL no Triallate Jan 14 2015 lt010 ugL no Trichloroethylene Jan 14 2015 lt050 ugL no 246-Trichlorophenol Jan 14 2015 lt050 ugL no 245-Trichlorophenoxy acetic acid (245-T) Jan 14 2015 lt020 ugL no Trifluralin Jan 14 2015 lt010 ugL no Vinyl Chloride Jan 14 2015 lt020 ugL no
List any Inorganic or Organic parameter(s) that exceeded half the standard prescribed in Schedule 2 of Ontario Drinking Water Quality Standards
Parameter Result Value Unit of Measure Date of Sample
Drinking Water Systems Regulations Page 6 of 6 (PIBS 4435e01) December 2011
When we heal the earth we heal ourselves ~David Orr
The activist is not the man who says the river is dirty The activist is the man who cleans up the river
~Ross Perot
We never know the worth of water till the well is dry ~Thomas Fuller ndash1732
Pure water is the worldrsquos first and foremost medicine ~Slovakian Proverb
No one can see their reflection in running water It is only in still water that we can see
~Taoist proverb
My connection to the earth is reinforced through the rhythm of the waves ~Mike Dolan
In one drop of water are found all the secrets of the oceans ~Kahlil Gibran
The people are like water and the ruler a boat Water can support a boat or overturn it ~William Shakespeare
A man of wisdom delights in water ~Confucius
Water ndash conserve and protect it ndash create a ripple effect ~City of Thunder Bay
this document is printed on acid-free
archival SMART paper made from 30
post consumer waste
TB2176(2016)
- City of Thunder Bay 2015 Annual Report - Drinking Water Quality - Front Cover
- Table of Contents
- Message from the Director - Michelle Warywoda
- Who We Are
- How Your Water Is Treated
- How Your Water Is Delivered
- Water Quality Highlights 2015
- Operator Certification and Training
- Our Commitment to Continual Improvement
- Corrosion Control Program for Lead
- Lead - Frequently Asked Questions
- Source Water Protection
- Wise Water Use
- EarthCare
- Drinking Water - Frequently Asked Questions
- Contact Us
- Treated Water Distribution 2015 Summary Report
- Ontario Drinking Water Systems Regulation O Reg 17003 Annual Report 2015 for Bare Point Water Treatment Plant and Distribution Subsystem
- Back Cover
source w ater protec tion
16
For the Lakehead Source Protection Area the Source Protection Plan sets out policies to protect sources of municipal drinking water It determines how drinking water threats will be reduced eliminated or monitored who is responsible for taking action timelines and how progress will be measured
The Plan specifically applies to municipal residential drinking water sources (Wellhead Protection Areas and Intake Protection Zones) no threats have been listed in the Assessment report for highly vulnerable aquifers (HVAs) or significant groundwater recharge areas (SgrAs) within the Lakehead Source Protection Area therefore no policies have been developed in these areas
Section 22 of the Ontario Regulation 28707 lists these Source Protection Plan objectives
1 To protect existing and future drinking water sources in the Lakehead Source Protection Area
2 To ensure that in all areas where a significant drinking water threat could exist that a) If the activity is occurring at the time the Source Protection Plan takes effect the activity ceases to be a significant drinking water threat and b) The activity never becomes a significant drinking water threat
The Lakehead Source Protection Plan released in 2013 by the Lakehead Source Protection Committee is available at w w wsourceprotectionnet
Lakehead Source Protection Plan
Approved Source Protection Plan - January 16 2013
Prepared by he Lakehead
Source Protection Committee
Under the Clean Water Act 2006
(On ario Regulation 28707)
Made poss ble hrough funding upport from the Government of Ontario
Prot ecting Our Water keep it Superior Although we live on the doorstep of Lake Superior we must use the resource wisely Less than one per cent of the total water on the planet is available to us as fresh water Only a portion of that is renewable fresh water If all the earthrsquos water were stored in a 5-litre container available fresh water would not quite fill a teaspoon The World resources Institute defines renewable fresh water as ldquosalt-free water that is fully replaced in any given year through rain and snow that falls on continents and islands and flows through rivers and streams to the seardquo Canada contains 64 percent of the worldrsquos annual renewable fresh water
bull Avoid fertilizers and pesticides which pollute ground water
bull When washing vehicles go to a commercial car wash that filters and recycles water Itrsquos the safe way to keep oil sediment and other pollutants from going down the drain and harming lakes creeks rivers or ground water
bull Use environmentally safe biodegradable detergents and personal care products (shampoos hair dyes lotions) without added chemicals
bull Invest in water and energy-efficient appliances such as dishwashers and washing machines
bull Reduce your use of motors on water bodies ndash use a paddle or a sail and enjoy the sounds of nature
bull Dispose of household hazardous waste properly Please do not put the following down the drain bull Paint bull Oils or grease bull Chemicals or cleaning products bull Pharmaceuticals - return unused
pharmaceuticals to your pharmacy
For more information on protecting our water or on proper disposal of hazardous waste call our Dispatcher at 625-2195
We all have a stake in protecting our water
Objectives and Scope of the Source Protection Plan
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
wise water use
2015 Marks 20th Anniversary of EcoSuperior and City of Thunder Bay Wise Water Use In 1995 a newly launched non-profit called Thunder Bay 2002 Clean amp green par tnered with the City of Thunder Bay on a mission to encourage area residents to adopt a greener lifestyle
Twenty years later the City of Thunder Bay continues to fund EcoSuperiorrsquos Water Wise Programs which focus on water conser vation water protection and promotion of our Superior tap water Below are some of the many programs that have been funded by the City of Thunder Bay and delivered by EcoSuperior over the past 20 years
1 Water saver Visits ndash residential visits to help homeowners make changes to increase water conservation in the home (1996-2011)
2 Toilet Rebate Program ndash Water bill rebate offered to residents who replace existing toilets with low flow toilets (1995-2013) Since 2010 more than 2000 rebates were issued for low flow toilets
3 Washing Machine Rebates ndash rebate to residents who replace their washing machine with a water-efficient model (2005)
4 Water Wise Gardens Xeriscaping - Using native or water-efficient plants and grasses that flourish under local conditions has many advantages such as greater resistance to drought insect infestation and disease and it reduces the need for pesticides and fertilizers
6 school Presentations ndash Educating students about water conser vation water protection Lake Superior and our municipal water system Since 1998 EcoSuperior has delivered Water Wise presentations to over 10500 students
7 Rain barrel sales ndash Capture run-off in a rain barrel and use it for all your outdoor watering needs to conser ve water and manage stormwater Since 1997 EcoSuperior has sold more than 9200 rain barrels
8 back to the Tap - This program uses advertising contests and giveaways to promote Thunder Bayrsquos tap water because ever y drop is Superior
9 The Water bar ndash Built by the Cityrsquos Water Authority the Water Bar is transportable and can be used at events to provide drinking water for event-goers
carr ying refillable water bottles EcoSuperior schedules and staffs the Water Bar Since 2011 the Water Bar has supplied Bare Point water on tap at 110 events
10 Pet Waste Digester Workshops - Dog waste is loaded with nitrogen and bacteria that can pooshylute our beautiful Lake Superior ever y time it rains Bur y or compost pet waste beneath ground level to completely break down the waste and protect our water ways
11 Canada Water Week ndash Thunder Bay has been celebrating this national event since 2013 to help raise the profile and understanding of water in Canada
12 Drainage Rebate Program - Homeowners can take advantage of rebates offered by the City of Thunder Bay for installing flood prevention measures such as sump pumps and sewer backup prevention valves Since 2013 481 homes have received a drainage rebate totalling $608343
13 Keep it superior storm Drain education ndash This program helps educate the public about the impacts of pollution entering urban storm drains In our community most of the water entering storm drains goes directly into local rivers streams and lakes untreated
14 Rain Garden Rebates - rain gardens absorb rainwater which helps to recharge our groundwater protect neighbourhoods from flooding and drainage problems keep our streams clean by reducing the amount of pollution that enters storm drains and provide habitat for birds butterflies and insects
15 stormwater Management ndash Fact sheet that explains why rainwater should be absorbed into the soil whenever possible instead of flowing into storm sewers that empty into our local water ways
WHAT GOES IN HERE
ENDS UP HERE
16 organic lawn Care factsheet ndash Learn about lawn care for a healthy lake and how to have a healthy lawn which is less likely to have pest problems
17
EarthCare
Environment Divisionrsquos Commitment to EarthCare Thunder Bay City Council has adopted the EarthCare Sustainability Plan 2014-2020 This plan which replaces the Community Environmental Action Plan (CEAP) guides the City and the community in reducing greenhouse gas emissions and supports the creation of a more sustainable and climate-resilient community One of the water goals of the plan is to improve the management of water wastewater and stormwater based on best practices This goal focuses on the need to develop a comprehensive water wastewater and stormwater master plan and the need to develop watershed restoration plans something the Environment Division and EarthCare have actively spearheaded or have been involved with in 2015 To view the plan visit thunderbayca earthcare
Brad Doff Sustainability Coordinator
EarthCare Water Working group To find out more about the Ear thCare Water Working group contact Brad Doff Sustainability Coordinator at 625-2411
Members Aaron Ward Project Engineer City of Thunder Bay Bonnie Low Engineering Clerk City of Thunder Bay
Brad Doff Sustainabilit y Coordinator City of Thunder Bay Carl goodwin Process Engineer City of Thunder Bay
Curniss Mcgoldrick Ear thCare City of Thunder Bay Dave Dutchak Project Manager City of Thunder Bay Frank Edgson Nor thshore Steelhead A ssociation
gail Willis Working Group Chair Senior Technologist City of Thunder Bay Jamie Saunders EcoSuperior
Janice Horgos Council of Canadians Thunder Bay Jim Bailey Remedial Action Plan Coordinator
Jim Vukmanich Chief Chemist Cit y of Thunder Bay Kristin Maenpaa Blue Heron Environmental
Lee Amelia Parks and Open Spaces City of Thunder Bay Lucie Lavoie EcoSuperior
Mairu Zhen Ontario First Nations Technical Services Corporation Michelle McChristie Great Lakes Advisor Ministr y of Environment
and Climate Change Rob Stewart Lakehead University
Sandra Stiles Ear thCare Advisor y Committee Sarah Kerton Sustainability Coordinator Cit y of Thunder Bay
Shelley Vescio City Forester City of Thunder Bay Tammy Cook Lakehead Regional Conser vation Authority
Werner Schwar Coordinator ndash Parks Planning City of Thunder Bay Zeke McLeod Lakehead Universit y
18
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
frequently asked questions
How do we know our drinking water is safe The Ministry of the Environment and Climate Change sets stringent monitoring requirements for drinking water Water quality is monitored 24 hours a day seven days a week Customers can have confidence that their water treatment plant has highly effective water treatment and quality assurance processes in place to remove bacteria and other harmful substances from the water
is there anything homeowners can do about lead in drinking water Lead concentrations in drinking water can be minimized by not drinking the ldquofirst drawrdquo of water in the morning This is water that has been sitting in the plumbing lines overnight and has the highest levels of leached metals such as copper zinc and lead A good practice is to run the water until it feels very cold before drinking Flushing the toilet or taking a shower can also use up this ldquofirst drawrdquo of water For more information on lead in drinking water please visit thunderbayca leadpipes
What is a Water Fill Station Water fill stations are locations where residents may purchase City water There are two self serve residential water fill stations that are open 24 hours a day seven days a week A ldquoSmart Cardrdquo or access card must be purchased in advance The stations are located at the corner of Hwy 61 and Mount Forest Boulevard and on Valley Street at Hutton Park Drive For more information on the stations or where to obtain a ldquoSmart Cardrdquo please contact 625-2195
Does the Backflow Prevention Program apply to residential homeowners The Water Works By-Law does not require single-family dwellings to install backflow prevention devices unless the Water Authority determines that the property is a high risk However homeowners can take steps to protect the drinking water system
Indirect cross-connections such as a hose with one end immersed in a swimming pool laundry sink fish tank bucket etc can result in contaminated water being pulled back into the drinking water system Wherever possible install backflow prevention devices on outside
water taps boilers and sprinkler systems to protect the quality of the public drinking water supply and the quality of the water in your home
What is a remote meter reading device remote reading devices can be installed for a water meter which will allow the meter to be read from outside your home These devices provide accurate water consumption readings without requiring the homeowner to be home or the need for a homeowner to call in quarterly meter readings Upon request these devices can be installed at the cost of the homeowner For further information on installing a remote device please contact the Environment Division at 474-4817
What can homeowners do to reduce the risk of frozen water services bull If water piping is located within cupboards next to exterior walls keep cupboard doors open to allow warmer air to circulate around pipes
bull Do not set furnace lower than 55˚F at night or when the house is vacant
bull Close and drain pipes leading to outside faucets
bull Wrap foam pipe insulation around pipes most susceptible to freezing (for example pipes near outside walls in crawl spaces or in attics)
bull Seal air leaks in homes and garages
bull If you will be away for a long period of time close off your main ser vice valve in your basement and open all taps to allow pipes to drain and have someone check your home regularly
Does the City of Thunder Bay provide sampling and testing of well water if not where can i have my well water tested no the City of Thunder Bay does not perform water quality tests for private wells This ser vice is provided free of charge from the Thunder Bay District Health Unit For more information contact the District Health Unit at 807-625-5900 or visit their website at w w wtbdhucom
19
contact us
20
Our water quality specialists are available to respond to customer inquiries and
concerns We offer services and programs to ensure our water customers can
contact us at any time of the day or night It is our job to investigate and resolve
problems quickly and efficiently
We believe inhellip QUALITY SERVICES FROM QUALITY PEOPLE
EarthCare Thunder Bay 62 5 -2 411
Water Conservation Programs delivered by EcoSuperior 624-214 0
Contact Us Water Quality Concerns Information Water Trouble reporting
625 -2195 (2 4 hour s)
Lead Testing Program 684-3568
Backflow Prevention Program 625 -2574
Water Billing and Arrears 625 -2 25 5
Water Meter reading Phone In 625 -316 0 (2 4 hour s)
Water Treatment Plant Tours 684-3567
w w wthunderbayca
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
TrEATED WATEr TO DISTrIBUTIOn 2015
s U M M a R Y R e P o R T
MONTH Total for Month (Million Litres)
Peak Flow MLD
Minimum Flow MLD
Avg Daily MLD
Operational Capacity ()
Januar y 1215 6240 3171 4050 357
Februar y 1134 6427 3177 4051 357
March 1261 6482 3194 4205 370
April 1256 6502 3184 4188 369
May 1073 6341 3066 3974 350
June 125 4 6593 3038 4180 368
July 1350 6642 2833 4355 384
August 1292 6540 3092 4168 367
September 1294 6630 3123 4 312 380
October 1197 6343 2864 3861 340
November 1202 6344 3318 4008 353
December 1129 5649 2983 3642 321
Total Volume 14658 Average 4083 360
Flow results in MLD (million litres per day) maximum capacity 113 MLD
21
Drinking-Water Systems Regulation O Reg 17003
ANNUAL REPORT 2015
Drinking-Water System Number Drinking-Water System Name
Drinking-Water System Owner Drinking-Water System Category Period being reported
220000273 Bare Point Water Treatment Plant and Distribution Subsystem City of Thunder Bay Large Municipal Residential January 1 ndash December 31 2015
Complete if your Category is Large Municipal Residential or Small Municipal Residential
Does your Drinking-Water System serve more than 10000 people Yes [X] No [ ]
Is your annual report available to the public at no charge on a web site on the Internet Yes [X] No [ ] Location of annual report hard copies Bare Point Water Treatment Plant Branches of the Thunder Bay District Library Environment Division Office ndash Victoriaville City Hall Front St Service Yard
Location where Summary Report required under O Reg 17003 Schedule 22 will be available for inspection Bare Point Water Treatment Plant Environment Division Office ndash Victoriaville
Complete for all other Categories
Number of Designated Facilities served
Did you provide a copy of your annual report to all Designated Facilities you serve Yes [ ] No [ ]
Number of Interested Authorities you report to
Did you provide a copy of your annual report to all Interested Authorities you report to for each Designated Facility Yes [ ] No [ ]
Note For the following tables below additional rows or columns may be added or an appendix may be attached to the report
List all Drinking-Water Systems (if any) which receive all of their drinking water from your system Drinking Water System Name Drinking Water System Number King Georges Park Distribution System 260070265 Terra Vista Distribution System 260094380
Did you provide a copy of your annual report to all Drinking-Water System owners that are connected to you and to whom you provide all of its drinking water
Yes [X] No [ ]
Drinking Water Systems Regulations Page 1 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Indicate how you notified system users that your annual report is available and is free of charge
[x] Public accessnotice via the web [x] Public accessnotice via Government Office [x] Public accessnotice via a newspaper [x] Public accessnotice via Public Request [x] Public accessnotice via a Public Library [x] Public accessnotice via other method City Insert ldquoMy TBayrdquo
Describe your Drinking-Water System The Bare Point WTP treats an average of 4083ML of Lake Superior water daily using ultrafiltration The water is disinfected using sodium hypochlorite and distributed to The City of Thunder Bay
List all water treatment chemicals used over this reporting period Sodium Hypochlorite
Were any significant expenses incurred to [x] Install required equipment [x] Repair required equipment [x] Replace required equipment
Please provide a brief description and a breakdown of monetary expenses incurred
In 2015 The City of Thunder Bay Environment Division Bare Point Water Treatment Plant expensed approximately $325000 towards annual equipment maintenance new installations and emergency breakdowns 2015 Capital project money expensed for the Bare Point Water Treatment Plant totaled approximately 16 Million dollars including the replacement of 1140 filter modules in the filtration units at a cost of an estimated 12 Million dollars Other notable Capital projects included $130000 towards the Corrosion Control Project along with electrical and instrumentation upgrades
The City of Thunder Bay Distribution Subsystem spent approximately 579 Million dollars on water infrastructure rehabilitation and replacement projects These projects consisted of replacing five watermains including the replacement of a section of twin 24rdquo trunk mains that distribute the water leaving the Bare Point Water Treatment Plant Additional maintenance projects included the non-invasive cost effective method of cleaning and cement mortar lining old watermains on thirteen streets $125000 was expensed under the Kerr Hydrant Replacement Program along with $100000 under the lead service replacement program Expenses for the continual improvement of water quality included watermain looping costing approximately $60000 and the installation of a blow off costing $100000 An additional $55000 was spent on watermain network expansions to address new service areas
Drinking Water Systems Regulations Page 2 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Provide details on the notices submitted in accordance with subsection 18(1) of the Safe Drinking-Water Act or section 16-4 of Schedule 16 of OReg17003 and reported to Spills Action Centre
Incident Date Parameter Result Unit of
Measure Corrective Action Corrective Action Date
Feb 19 2015 Chlorine 003 mgL Flush amp re-sample Feb 19 2015 Mar 23 2015 Lead 105 ugL Flush amp re-sample Mar 23 2015 May 02 2015 Total Coliform Present pa100ml Flush amp re-sample May 05 2015 June 24 2015 Total Coliform Present pa100ml Flush amp re-sample June 26 2015 June 26 2015 Total Coliform Present pa100ml Flush amp re-sample June 29 2015 June 27 2015 Total Coliform 3 MPN100ml Precautionary BWA
issued flush sanitize amp re-sample
June 29 2015
July 25 2015 Total Coliform Present pa100ml Flush amp re-sample July 28 2015 Aug 27 2015 Total Coliform Present pa100ml Flush amp re-sample Aug 30 2015 Sept 01 2015 Chlorine 003 mgL Flush re-sample amp bacti
sample Sep 8 2015
Nov 10 2015 Chlorine 001 mgL Flush amp re-sample Nov 10 2015 Nov 10 2015 Chlorine 002 MgL Flush amp re-sample Nov 10 2015
Microbiological testing done under the Schedule 10 11 or 12 of Regulation 17003 during this reporting period
Number of
Samples
Range of EColi Or Fecal Results
(min )-(max )
Range of Total Coliform Results
(min )-(max )
Number of HPC Samples
Range of HPC Results
(min )-(max )
Raw 52 lt10 ndash 10 lt10 - 19 NA NA Treated 52 Absent Absent 52 0 - 1 Distribution 1631 Absent Present 500 0-820
Operational testing done under Schedule 7 8 or 9 of Regulation 17003 during the period covered by this Annual Report
Number of Grab
Samples
Range of Results (min )-(max ) Unit of Measure
Turbidity 8760 0048-007 NTU Chlorine 8760 132-157 mgL Fluoride (If the DWS provides fluoridation)
NA NA NA
NOTE For continuous monitors use 8760 as the number of samples
Drinking Water Systems Regulations Page 3 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Summary of additional testing and sampling carried out in accordance with the requirement of an approval order or other legal instrument
Date of legal instrument issued Parameter Date Sampled Result Unit of Measure
MDWL 024-101 July 27 2015
Chloramines Nov 17 2015 0096 mgL
MDWL 024-101 July 27 2015
Benzo(a)pyrene Jan 14 2015 lt0010 ugL
MDWL 024-101 July 27 2015
Cyanide Jan 14 2015 lt00020 mgL
Summary of Inorganic parameters tested during this reporting period or the most recent sample results
Parameter Sample Date Result Value Unit of Measure Exceedance Antimony January 14 2015 lt060 ugL no Arsenic January 14 2015 lt10 ugL no Barium January 14 2015 lt10 ugL no Boron January 14 2015 lt50 ugL no Cadmium January 14 2015 lt010 ugL no Chromium January 14 2015 lt10 ugL no Lead See Schedule 151
information Mercury January 14 2015 lt010 ugL no Selenium January 14 2015 lt10 ugL no Sodium Jan Apr June Oct 2015
Avg 320 mgL no
Uranium January 14 2015 lt20 ugL no Fluoride January 14 2015 lt0024 mgL no Nitrite October 13 2015 lt0010 mgL no Nitrate October 13 2015 0331 mgL no
only for drinking water systems testing under Schedule 152 this includes large municipal non-residential systems small municipal non-residential systems non-municipal seasonal residential systems large non-municipal non-residential systems and small non-municipal non-residential systems
Summary of lead testing under Schedule 151 during this reporting period (applicable to the following drinking water systems large municipal residential systems small municipal residential systems and non-municipal year-round residential systems)
Location Type Number of Range of Lead Results Unit of Number of
Drinking Water Systems Regulations Page 4 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Samples (min) ndash (max ) Measure Exceedances Plumbing 334 lt10 ndash 502 ugL 58 Distribution 43 lt10-105 ugL 1
Summary of Organic parameters sampled during this reporting period or the most recent sample results
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Alachlor Jan 14 2015 lt010 ugL no Aldicarb Jan 14 2015 lt10 ugL no Aldrin + Dieldrin Jan 14 2015 lt0040 ugL no Atrazine + N-dealkylated metobolites Jan 14 2015 lt020 ugL no Azinphos-methyl Jan 14 2015 lt010 ugL no Bendiocarb Jan 14 2015 lt020 ugL no Benzene Jan 14 2015 lt050 ugL no Benzo(a)pyrene Jan 14 2015 lt0010 ugL no Bromoxynil Jan 14 2015 lt020 ugL no Carbaryl Jan 14 2015 lt020 ugL no Carbofuran Jan 14 2015 lt020 ugL no Carbon Tetrachloride Jan 14 2015 lt050 ugL no Chlordane (Total) Jan 14 2015 lt030 ugL no Chlorpyrifos Jan 14 2015 lt010 ugL no Cyanazine Jan 14 2015 lt010 ugL no Diazinon Jan 14 2015 lt010 ugL no Dicamba Jan 14 2015 lt020 ugL no 12-Dichlorobenzene Jan 14 2015 lt050 ugL no 14-Dichlorobenzene Jan 14 2015 lt050 ugL no Dichlorodiphenyltrichloroethane (DDT) + metabolites
Jan 14 2015 lt040 ugL no
12-Dichloroethane Jan 14 2015 lt050 ugL no 11-Dichloroethylene (vinylidene chloride)
Jan 14 2015 lt050 ugL no
Dichloromethane Jan 14 2015 lt50 ugL no 2-4 Dichlorophenol Jan 14 2015 lt030 ugL no 24-Dichlorophenoxy acetic acid (24-D) Jan 14 2015 lt020 ugL no Diclofop-methyl Jan 14 2015 lt020 ugL no Dimethoate Jan 14 2015 lt010 ugL no Dinoseb Jan 14 2015 lt020 ugL no Diquat Jan 14 2015 lt10 ugL no Diuron Jan 14 2015 lt10 ugL no Glyphosate Jan 14 2015 lt50 ugL no Heptachlor + Heptachlor Epoxide Jan 14 2015 lt020 ugL no
Drinking Water Systems Regulations Page 5 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Lindane (Total) Jan 14 2015 lt010 ugL no Malathion Jan 14 2015 lt010 ugL no Methoxychlor Jan 14 2015 lt010 ugL no Metolachlor Jan 14 2015 lt010 ugL no Metribuzin Jan 14 2015 lt010 ugL no Monochlorobenzene Jan 14 2015 lt050 ugL no Paraquat Jan 14 2015 lt10 ugL no Parathion Jan 14 2015 lt010 ugL no Pentachlorophenol Jan 14 2015 lt050 ugL no Phorate Jan 14 2015 lt010 ugL no Picloram Jan 14 2015 lt020 ugL no Polychlorinated Biphenyls(PCB) Jan 14 2015 lt0035 ugL no Prometryne Jan 14 2015 lt010 ugL no Simazine Jan 14 2015 lt010 ugL no THM (NOTE show latest annual average)
Jan Apr June Oct 2015
3245 ugL no
Temephos Jan 14 2015 lt010 ugL no Terbufos Jan 14 2015 lt020 ugL no Tetrachloroethylene Jan 14 2015 lt050 ugL no 2346-Tetrachlorophenol Jan 14 2015 lt050 ugL no Triallate Jan 14 2015 lt010 ugL no Trichloroethylene Jan 14 2015 lt050 ugL no 246-Trichlorophenol Jan 14 2015 lt050 ugL no 245-Trichlorophenoxy acetic acid (245-T) Jan 14 2015 lt020 ugL no Trifluralin Jan 14 2015 lt010 ugL no Vinyl Chloride Jan 14 2015 lt020 ugL no
List any Inorganic or Organic parameter(s) that exceeded half the standard prescribed in Schedule 2 of Ontario Drinking Water Quality Standards
Parameter Result Value Unit of Measure Date of Sample
Drinking Water Systems Regulations Page 6 of 6 (PIBS 4435e01) December 2011
When we heal the earth we heal ourselves ~David Orr
The activist is not the man who says the river is dirty The activist is the man who cleans up the river
~Ross Perot
We never know the worth of water till the well is dry ~Thomas Fuller ndash1732
Pure water is the worldrsquos first and foremost medicine ~Slovakian Proverb
No one can see their reflection in running water It is only in still water that we can see
~Taoist proverb
My connection to the earth is reinforced through the rhythm of the waves ~Mike Dolan
In one drop of water are found all the secrets of the oceans ~Kahlil Gibran
The people are like water and the ruler a boat Water can support a boat or overturn it ~William Shakespeare
A man of wisdom delights in water ~Confucius
Water ndash conserve and protect it ndash create a ripple effect ~City of Thunder Bay
this document is printed on acid-free
archival SMART paper made from 30
post consumer waste
TB2176(2016)
- City of Thunder Bay 2015 Annual Report - Drinking Water Quality - Front Cover
- Table of Contents
- Message from the Director - Michelle Warywoda
- Who We Are
- How Your Water Is Treated
- How Your Water Is Delivered
- Water Quality Highlights 2015
- Operator Certification and Training
- Our Commitment to Continual Improvement
- Corrosion Control Program for Lead
- Lead - Frequently Asked Questions
- Source Water Protection
- Wise Water Use
- EarthCare
- Drinking Water - Frequently Asked Questions
- Contact Us
- Treated Water Distribution 2015 Summary Report
- Ontario Drinking Water Systems Regulation O Reg 17003 Annual Report 2015 for Bare Point Water Treatment Plant and Distribution Subsystem
- Back Cover
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
wise water use
2015 Marks 20th Anniversary of EcoSuperior and City of Thunder Bay Wise Water Use In 1995 a newly launched non-profit called Thunder Bay 2002 Clean amp green par tnered with the City of Thunder Bay on a mission to encourage area residents to adopt a greener lifestyle
Twenty years later the City of Thunder Bay continues to fund EcoSuperiorrsquos Water Wise Programs which focus on water conser vation water protection and promotion of our Superior tap water Below are some of the many programs that have been funded by the City of Thunder Bay and delivered by EcoSuperior over the past 20 years
1 Water saver Visits ndash residential visits to help homeowners make changes to increase water conservation in the home (1996-2011)
2 Toilet Rebate Program ndash Water bill rebate offered to residents who replace existing toilets with low flow toilets (1995-2013) Since 2010 more than 2000 rebates were issued for low flow toilets
3 Washing Machine Rebates ndash rebate to residents who replace their washing machine with a water-efficient model (2005)
4 Water Wise Gardens Xeriscaping - Using native or water-efficient plants and grasses that flourish under local conditions has many advantages such as greater resistance to drought insect infestation and disease and it reduces the need for pesticides and fertilizers
6 school Presentations ndash Educating students about water conser vation water protection Lake Superior and our municipal water system Since 1998 EcoSuperior has delivered Water Wise presentations to over 10500 students
7 Rain barrel sales ndash Capture run-off in a rain barrel and use it for all your outdoor watering needs to conser ve water and manage stormwater Since 1997 EcoSuperior has sold more than 9200 rain barrels
8 back to the Tap - This program uses advertising contests and giveaways to promote Thunder Bayrsquos tap water because ever y drop is Superior
9 The Water bar ndash Built by the Cityrsquos Water Authority the Water Bar is transportable and can be used at events to provide drinking water for event-goers
carr ying refillable water bottles EcoSuperior schedules and staffs the Water Bar Since 2011 the Water Bar has supplied Bare Point water on tap at 110 events
10 Pet Waste Digester Workshops - Dog waste is loaded with nitrogen and bacteria that can pooshylute our beautiful Lake Superior ever y time it rains Bur y or compost pet waste beneath ground level to completely break down the waste and protect our water ways
11 Canada Water Week ndash Thunder Bay has been celebrating this national event since 2013 to help raise the profile and understanding of water in Canada
12 Drainage Rebate Program - Homeowners can take advantage of rebates offered by the City of Thunder Bay for installing flood prevention measures such as sump pumps and sewer backup prevention valves Since 2013 481 homes have received a drainage rebate totalling $608343
13 Keep it superior storm Drain education ndash This program helps educate the public about the impacts of pollution entering urban storm drains In our community most of the water entering storm drains goes directly into local rivers streams and lakes untreated
14 Rain Garden Rebates - rain gardens absorb rainwater which helps to recharge our groundwater protect neighbourhoods from flooding and drainage problems keep our streams clean by reducing the amount of pollution that enters storm drains and provide habitat for birds butterflies and insects
15 stormwater Management ndash Fact sheet that explains why rainwater should be absorbed into the soil whenever possible instead of flowing into storm sewers that empty into our local water ways
WHAT GOES IN HERE
ENDS UP HERE
16 organic lawn Care factsheet ndash Learn about lawn care for a healthy lake and how to have a healthy lawn which is less likely to have pest problems
17
EarthCare
Environment Divisionrsquos Commitment to EarthCare Thunder Bay City Council has adopted the EarthCare Sustainability Plan 2014-2020 This plan which replaces the Community Environmental Action Plan (CEAP) guides the City and the community in reducing greenhouse gas emissions and supports the creation of a more sustainable and climate-resilient community One of the water goals of the plan is to improve the management of water wastewater and stormwater based on best practices This goal focuses on the need to develop a comprehensive water wastewater and stormwater master plan and the need to develop watershed restoration plans something the Environment Division and EarthCare have actively spearheaded or have been involved with in 2015 To view the plan visit thunderbayca earthcare
Brad Doff Sustainability Coordinator
EarthCare Water Working group To find out more about the Ear thCare Water Working group contact Brad Doff Sustainability Coordinator at 625-2411
Members Aaron Ward Project Engineer City of Thunder Bay Bonnie Low Engineering Clerk City of Thunder Bay
Brad Doff Sustainabilit y Coordinator City of Thunder Bay Carl goodwin Process Engineer City of Thunder Bay
Curniss Mcgoldrick Ear thCare City of Thunder Bay Dave Dutchak Project Manager City of Thunder Bay Frank Edgson Nor thshore Steelhead A ssociation
gail Willis Working Group Chair Senior Technologist City of Thunder Bay Jamie Saunders EcoSuperior
Janice Horgos Council of Canadians Thunder Bay Jim Bailey Remedial Action Plan Coordinator
Jim Vukmanich Chief Chemist Cit y of Thunder Bay Kristin Maenpaa Blue Heron Environmental
Lee Amelia Parks and Open Spaces City of Thunder Bay Lucie Lavoie EcoSuperior
Mairu Zhen Ontario First Nations Technical Services Corporation Michelle McChristie Great Lakes Advisor Ministr y of Environment
and Climate Change Rob Stewart Lakehead University
Sandra Stiles Ear thCare Advisor y Committee Sarah Kerton Sustainability Coordinator Cit y of Thunder Bay
Shelley Vescio City Forester City of Thunder Bay Tammy Cook Lakehead Regional Conser vation Authority
Werner Schwar Coordinator ndash Parks Planning City of Thunder Bay Zeke McLeod Lakehead Universit y
18
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
frequently asked questions
How do we know our drinking water is safe The Ministry of the Environment and Climate Change sets stringent monitoring requirements for drinking water Water quality is monitored 24 hours a day seven days a week Customers can have confidence that their water treatment plant has highly effective water treatment and quality assurance processes in place to remove bacteria and other harmful substances from the water
is there anything homeowners can do about lead in drinking water Lead concentrations in drinking water can be minimized by not drinking the ldquofirst drawrdquo of water in the morning This is water that has been sitting in the plumbing lines overnight and has the highest levels of leached metals such as copper zinc and lead A good practice is to run the water until it feels very cold before drinking Flushing the toilet or taking a shower can also use up this ldquofirst drawrdquo of water For more information on lead in drinking water please visit thunderbayca leadpipes
What is a Water Fill Station Water fill stations are locations where residents may purchase City water There are two self serve residential water fill stations that are open 24 hours a day seven days a week A ldquoSmart Cardrdquo or access card must be purchased in advance The stations are located at the corner of Hwy 61 and Mount Forest Boulevard and on Valley Street at Hutton Park Drive For more information on the stations or where to obtain a ldquoSmart Cardrdquo please contact 625-2195
Does the Backflow Prevention Program apply to residential homeowners The Water Works By-Law does not require single-family dwellings to install backflow prevention devices unless the Water Authority determines that the property is a high risk However homeowners can take steps to protect the drinking water system
Indirect cross-connections such as a hose with one end immersed in a swimming pool laundry sink fish tank bucket etc can result in contaminated water being pulled back into the drinking water system Wherever possible install backflow prevention devices on outside
water taps boilers and sprinkler systems to protect the quality of the public drinking water supply and the quality of the water in your home
What is a remote meter reading device remote reading devices can be installed for a water meter which will allow the meter to be read from outside your home These devices provide accurate water consumption readings without requiring the homeowner to be home or the need for a homeowner to call in quarterly meter readings Upon request these devices can be installed at the cost of the homeowner For further information on installing a remote device please contact the Environment Division at 474-4817
What can homeowners do to reduce the risk of frozen water services bull If water piping is located within cupboards next to exterior walls keep cupboard doors open to allow warmer air to circulate around pipes
bull Do not set furnace lower than 55˚F at night or when the house is vacant
bull Close and drain pipes leading to outside faucets
bull Wrap foam pipe insulation around pipes most susceptible to freezing (for example pipes near outside walls in crawl spaces or in attics)
bull Seal air leaks in homes and garages
bull If you will be away for a long period of time close off your main ser vice valve in your basement and open all taps to allow pipes to drain and have someone check your home regularly
Does the City of Thunder Bay provide sampling and testing of well water if not where can i have my well water tested no the City of Thunder Bay does not perform water quality tests for private wells This ser vice is provided free of charge from the Thunder Bay District Health Unit For more information contact the District Health Unit at 807-625-5900 or visit their website at w w wtbdhucom
19
contact us
20
Our water quality specialists are available to respond to customer inquiries and
concerns We offer services and programs to ensure our water customers can
contact us at any time of the day or night It is our job to investigate and resolve
problems quickly and efficiently
We believe inhellip QUALITY SERVICES FROM QUALITY PEOPLE
EarthCare Thunder Bay 62 5 -2 411
Water Conservation Programs delivered by EcoSuperior 624-214 0
Contact Us Water Quality Concerns Information Water Trouble reporting
625 -2195 (2 4 hour s)
Lead Testing Program 684-3568
Backflow Prevention Program 625 -2574
Water Billing and Arrears 625 -2 25 5
Water Meter reading Phone In 625 -316 0 (2 4 hour s)
Water Treatment Plant Tours 684-3567
w w wthunderbayca
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
TrEATED WATEr TO DISTrIBUTIOn 2015
s U M M a R Y R e P o R T
MONTH Total for Month (Million Litres)
Peak Flow MLD
Minimum Flow MLD
Avg Daily MLD
Operational Capacity ()
Januar y 1215 6240 3171 4050 357
Februar y 1134 6427 3177 4051 357
March 1261 6482 3194 4205 370
April 1256 6502 3184 4188 369
May 1073 6341 3066 3974 350
June 125 4 6593 3038 4180 368
July 1350 6642 2833 4355 384
August 1292 6540 3092 4168 367
September 1294 6630 3123 4 312 380
October 1197 6343 2864 3861 340
November 1202 6344 3318 4008 353
December 1129 5649 2983 3642 321
Total Volume 14658 Average 4083 360
Flow results in MLD (million litres per day) maximum capacity 113 MLD
21
Drinking-Water Systems Regulation O Reg 17003
ANNUAL REPORT 2015
Drinking-Water System Number Drinking-Water System Name
Drinking-Water System Owner Drinking-Water System Category Period being reported
220000273 Bare Point Water Treatment Plant and Distribution Subsystem City of Thunder Bay Large Municipal Residential January 1 ndash December 31 2015
Complete if your Category is Large Municipal Residential or Small Municipal Residential
Does your Drinking-Water System serve more than 10000 people Yes [X] No [ ]
Is your annual report available to the public at no charge on a web site on the Internet Yes [X] No [ ] Location of annual report hard copies Bare Point Water Treatment Plant Branches of the Thunder Bay District Library Environment Division Office ndash Victoriaville City Hall Front St Service Yard
Location where Summary Report required under O Reg 17003 Schedule 22 will be available for inspection Bare Point Water Treatment Plant Environment Division Office ndash Victoriaville
Complete for all other Categories
Number of Designated Facilities served
Did you provide a copy of your annual report to all Designated Facilities you serve Yes [ ] No [ ]
Number of Interested Authorities you report to
Did you provide a copy of your annual report to all Interested Authorities you report to for each Designated Facility Yes [ ] No [ ]
Note For the following tables below additional rows or columns may be added or an appendix may be attached to the report
List all Drinking-Water Systems (if any) which receive all of their drinking water from your system Drinking Water System Name Drinking Water System Number King Georges Park Distribution System 260070265 Terra Vista Distribution System 260094380
Did you provide a copy of your annual report to all Drinking-Water System owners that are connected to you and to whom you provide all of its drinking water
Yes [X] No [ ]
Drinking Water Systems Regulations Page 1 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Indicate how you notified system users that your annual report is available and is free of charge
[x] Public accessnotice via the web [x] Public accessnotice via Government Office [x] Public accessnotice via a newspaper [x] Public accessnotice via Public Request [x] Public accessnotice via a Public Library [x] Public accessnotice via other method City Insert ldquoMy TBayrdquo
Describe your Drinking-Water System The Bare Point WTP treats an average of 4083ML of Lake Superior water daily using ultrafiltration The water is disinfected using sodium hypochlorite and distributed to The City of Thunder Bay
List all water treatment chemicals used over this reporting period Sodium Hypochlorite
Were any significant expenses incurred to [x] Install required equipment [x] Repair required equipment [x] Replace required equipment
Please provide a brief description and a breakdown of monetary expenses incurred
In 2015 The City of Thunder Bay Environment Division Bare Point Water Treatment Plant expensed approximately $325000 towards annual equipment maintenance new installations and emergency breakdowns 2015 Capital project money expensed for the Bare Point Water Treatment Plant totaled approximately 16 Million dollars including the replacement of 1140 filter modules in the filtration units at a cost of an estimated 12 Million dollars Other notable Capital projects included $130000 towards the Corrosion Control Project along with electrical and instrumentation upgrades
The City of Thunder Bay Distribution Subsystem spent approximately 579 Million dollars on water infrastructure rehabilitation and replacement projects These projects consisted of replacing five watermains including the replacement of a section of twin 24rdquo trunk mains that distribute the water leaving the Bare Point Water Treatment Plant Additional maintenance projects included the non-invasive cost effective method of cleaning and cement mortar lining old watermains on thirteen streets $125000 was expensed under the Kerr Hydrant Replacement Program along with $100000 under the lead service replacement program Expenses for the continual improvement of water quality included watermain looping costing approximately $60000 and the installation of a blow off costing $100000 An additional $55000 was spent on watermain network expansions to address new service areas
Drinking Water Systems Regulations Page 2 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Provide details on the notices submitted in accordance with subsection 18(1) of the Safe Drinking-Water Act or section 16-4 of Schedule 16 of OReg17003 and reported to Spills Action Centre
Incident Date Parameter Result Unit of
Measure Corrective Action Corrective Action Date
Feb 19 2015 Chlorine 003 mgL Flush amp re-sample Feb 19 2015 Mar 23 2015 Lead 105 ugL Flush amp re-sample Mar 23 2015 May 02 2015 Total Coliform Present pa100ml Flush amp re-sample May 05 2015 June 24 2015 Total Coliform Present pa100ml Flush amp re-sample June 26 2015 June 26 2015 Total Coliform Present pa100ml Flush amp re-sample June 29 2015 June 27 2015 Total Coliform 3 MPN100ml Precautionary BWA
issued flush sanitize amp re-sample
June 29 2015
July 25 2015 Total Coliform Present pa100ml Flush amp re-sample July 28 2015 Aug 27 2015 Total Coliform Present pa100ml Flush amp re-sample Aug 30 2015 Sept 01 2015 Chlorine 003 mgL Flush re-sample amp bacti
sample Sep 8 2015
Nov 10 2015 Chlorine 001 mgL Flush amp re-sample Nov 10 2015 Nov 10 2015 Chlorine 002 MgL Flush amp re-sample Nov 10 2015
Microbiological testing done under the Schedule 10 11 or 12 of Regulation 17003 during this reporting period
Number of
Samples
Range of EColi Or Fecal Results
(min )-(max )
Range of Total Coliform Results
(min )-(max )
Number of HPC Samples
Range of HPC Results
(min )-(max )
Raw 52 lt10 ndash 10 lt10 - 19 NA NA Treated 52 Absent Absent 52 0 - 1 Distribution 1631 Absent Present 500 0-820
Operational testing done under Schedule 7 8 or 9 of Regulation 17003 during the period covered by this Annual Report
Number of Grab
Samples
Range of Results (min )-(max ) Unit of Measure
Turbidity 8760 0048-007 NTU Chlorine 8760 132-157 mgL Fluoride (If the DWS provides fluoridation)
NA NA NA
NOTE For continuous monitors use 8760 as the number of samples
Drinking Water Systems Regulations Page 3 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Summary of additional testing and sampling carried out in accordance with the requirement of an approval order or other legal instrument
Date of legal instrument issued Parameter Date Sampled Result Unit of Measure
MDWL 024-101 July 27 2015
Chloramines Nov 17 2015 0096 mgL
MDWL 024-101 July 27 2015
Benzo(a)pyrene Jan 14 2015 lt0010 ugL
MDWL 024-101 July 27 2015
Cyanide Jan 14 2015 lt00020 mgL
Summary of Inorganic parameters tested during this reporting period or the most recent sample results
Parameter Sample Date Result Value Unit of Measure Exceedance Antimony January 14 2015 lt060 ugL no Arsenic January 14 2015 lt10 ugL no Barium January 14 2015 lt10 ugL no Boron January 14 2015 lt50 ugL no Cadmium January 14 2015 lt010 ugL no Chromium January 14 2015 lt10 ugL no Lead See Schedule 151
information Mercury January 14 2015 lt010 ugL no Selenium January 14 2015 lt10 ugL no Sodium Jan Apr June Oct 2015
Avg 320 mgL no
Uranium January 14 2015 lt20 ugL no Fluoride January 14 2015 lt0024 mgL no Nitrite October 13 2015 lt0010 mgL no Nitrate October 13 2015 0331 mgL no
only for drinking water systems testing under Schedule 152 this includes large municipal non-residential systems small municipal non-residential systems non-municipal seasonal residential systems large non-municipal non-residential systems and small non-municipal non-residential systems
Summary of lead testing under Schedule 151 during this reporting period (applicable to the following drinking water systems large municipal residential systems small municipal residential systems and non-municipal year-round residential systems)
Location Type Number of Range of Lead Results Unit of Number of
Drinking Water Systems Regulations Page 4 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Samples (min) ndash (max ) Measure Exceedances Plumbing 334 lt10 ndash 502 ugL 58 Distribution 43 lt10-105 ugL 1
Summary of Organic parameters sampled during this reporting period or the most recent sample results
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Alachlor Jan 14 2015 lt010 ugL no Aldicarb Jan 14 2015 lt10 ugL no Aldrin + Dieldrin Jan 14 2015 lt0040 ugL no Atrazine + N-dealkylated metobolites Jan 14 2015 lt020 ugL no Azinphos-methyl Jan 14 2015 lt010 ugL no Bendiocarb Jan 14 2015 lt020 ugL no Benzene Jan 14 2015 lt050 ugL no Benzo(a)pyrene Jan 14 2015 lt0010 ugL no Bromoxynil Jan 14 2015 lt020 ugL no Carbaryl Jan 14 2015 lt020 ugL no Carbofuran Jan 14 2015 lt020 ugL no Carbon Tetrachloride Jan 14 2015 lt050 ugL no Chlordane (Total) Jan 14 2015 lt030 ugL no Chlorpyrifos Jan 14 2015 lt010 ugL no Cyanazine Jan 14 2015 lt010 ugL no Diazinon Jan 14 2015 lt010 ugL no Dicamba Jan 14 2015 lt020 ugL no 12-Dichlorobenzene Jan 14 2015 lt050 ugL no 14-Dichlorobenzene Jan 14 2015 lt050 ugL no Dichlorodiphenyltrichloroethane (DDT) + metabolites
Jan 14 2015 lt040 ugL no
12-Dichloroethane Jan 14 2015 lt050 ugL no 11-Dichloroethylene (vinylidene chloride)
Jan 14 2015 lt050 ugL no
Dichloromethane Jan 14 2015 lt50 ugL no 2-4 Dichlorophenol Jan 14 2015 lt030 ugL no 24-Dichlorophenoxy acetic acid (24-D) Jan 14 2015 lt020 ugL no Diclofop-methyl Jan 14 2015 lt020 ugL no Dimethoate Jan 14 2015 lt010 ugL no Dinoseb Jan 14 2015 lt020 ugL no Diquat Jan 14 2015 lt10 ugL no Diuron Jan 14 2015 lt10 ugL no Glyphosate Jan 14 2015 lt50 ugL no Heptachlor + Heptachlor Epoxide Jan 14 2015 lt020 ugL no
Drinking Water Systems Regulations Page 5 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Lindane (Total) Jan 14 2015 lt010 ugL no Malathion Jan 14 2015 lt010 ugL no Methoxychlor Jan 14 2015 lt010 ugL no Metolachlor Jan 14 2015 lt010 ugL no Metribuzin Jan 14 2015 lt010 ugL no Monochlorobenzene Jan 14 2015 lt050 ugL no Paraquat Jan 14 2015 lt10 ugL no Parathion Jan 14 2015 lt010 ugL no Pentachlorophenol Jan 14 2015 lt050 ugL no Phorate Jan 14 2015 lt010 ugL no Picloram Jan 14 2015 lt020 ugL no Polychlorinated Biphenyls(PCB) Jan 14 2015 lt0035 ugL no Prometryne Jan 14 2015 lt010 ugL no Simazine Jan 14 2015 lt010 ugL no THM (NOTE show latest annual average)
Jan Apr June Oct 2015
3245 ugL no
Temephos Jan 14 2015 lt010 ugL no Terbufos Jan 14 2015 lt020 ugL no Tetrachloroethylene Jan 14 2015 lt050 ugL no 2346-Tetrachlorophenol Jan 14 2015 lt050 ugL no Triallate Jan 14 2015 lt010 ugL no Trichloroethylene Jan 14 2015 lt050 ugL no 246-Trichlorophenol Jan 14 2015 lt050 ugL no 245-Trichlorophenoxy acetic acid (245-T) Jan 14 2015 lt020 ugL no Trifluralin Jan 14 2015 lt010 ugL no Vinyl Chloride Jan 14 2015 lt020 ugL no
List any Inorganic or Organic parameter(s) that exceeded half the standard prescribed in Schedule 2 of Ontario Drinking Water Quality Standards
Parameter Result Value Unit of Measure Date of Sample
Drinking Water Systems Regulations Page 6 of 6 (PIBS 4435e01) December 2011
When we heal the earth we heal ourselves ~David Orr
The activist is not the man who says the river is dirty The activist is the man who cleans up the river
~Ross Perot
We never know the worth of water till the well is dry ~Thomas Fuller ndash1732
Pure water is the worldrsquos first and foremost medicine ~Slovakian Proverb
No one can see their reflection in running water It is only in still water that we can see
~Taoist proverb
My connection to the earth is reinforced through the rhythm of the waves ~Mike Dolan
In one drop of water are found all the secrets of the oceans ~Kahlil Gibran
The people are like water and the ruler a boat Water can support a boat or overturn it ~William Shakespeare
A man of wisdom delights in water ~Confucius
Water ndash conserve and protect it ndash create a ripple effect ~City of Thunder Bay
this document is printed on acid-free
archival SMART paper made from 30
post consumer waste
TB2176(2016)
- City of Thunder Bay 2015 Annual Report - Drinking Water Quality - Front Cover
- Table of Contents
- Message from the Director - Michelle Warywoda
- Who We Are
- How Your Water Is Treated
- How Your Water Is Delivered
- Water Quality Highlights 2015
- Operator Certification and Training
- Our Commitment to Continual Improvement
- Corrosion Control Program for Lead
- Lead - Frequently Asked Questions
- Source Water Protection
- Wise Water Use
- EarthCare
- Drinking Water - Frequently Asked Questions
- Contact Us
- Treated Water Distribution 2015 Summary Report
- Ontario Drinking Water Systems Regulation O Reg 17003 Annual Report 2015 for Bare Point Water Treatment Plant and Distribution Subsystem
- Back Cover
EarthCare
Environment Divisionrsquos Commitment to EarthCare Thunder Bay City Council has adopted the EarthCare Sustainability Plan 2014-2020 This plan which replaces the Community Environmental Action Plan (CEAP) guides the City and the community in reducing greenhouse gas emissions and supports the creation of a more sustainable and climate-resilient community One of the water goals of the plan is to improve the management of water wastewater and stormwater based on best practices This goal focuses on the need to develop a comprehensive water wastewater and stormwater master plan and the need to develop watershed restoration plans something the Environment Division and EarthCare have actively spearheaded or have been involved with in 2015 To view the plan visit thunderbayca earthcare
Brad Doff Sustainability Coordinator
EarthCare Water Working group To find out more about the Ear thCare Water Working group contact Brad Doff Sustainability Coordinator at 625-2411
Members Aaron Ward Project Engineer City of Thunder Bay Bonnie Low Engineering Clerk City of Thunder Bay
Brad Doff Sustainabilit y Coordinator City of Thunder Bay Carl goodwin Process Engineer City of Thunder Bay
Curniss Mcgoldrick Ear thCare City of Thunder Bay Dave Dutchak Project Manager City of Thunder Bay Frank Edgson Nor thshore Steelhead A ssociation
gail Willis Working Group Chair Senior Technologist City of Thunder Bay Jamie Saunders EcoSuperior
Janice Horgos Council of Canadians Thunder Bay Jim Bailey Remedial Action Plan Coordinator
Jim Vukmanich Chief Chemist Cit y of Thunder Bay Kristin Maenpaa Blue Heron Environmental
Lee Amelia Parks and Open Spaces City of Thunder Bay Lucie Lavoie EcoSuperior
Mairu Zhen Ontario First Nations Technical Services Corporation Michelle McChristie Great Lakes Advisor Ministr y of Environment
and Climate Change Rob Stewart Lakehead University
Sandra Stiles Ear thCare Advisor y Committee Sarah Kerton Sustainability Coordinator Cit y of Thunder Bay
Shelley Vescio City Forester City of Thunder Bay Tammy Cook Lakehead Regional Conser vation Authority
Werner Schwar Coordinator ndash Parks Planning City of Thunder Bay Zeke McLeod Lakehead Universit y
18
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
frequently asked questions
How do we know our drinking water is safe The Ministry of the Environment and Climate Change sets stringent monitoring requirements for drinking water Water quality is monitored 24 hours a day seven days a week Customers can have confidence that their water treatment plant has highly effective water treatment and quality assurance processes in place to remove bacteria and other harmful substances from the water
is there anything homeowners can do about lead in drinking water Lead concentrations in drinking water can be minimized by not drinking the ldquofirst drawrdquo of water in the morning This is water that has been sitting in the plumbing lines overnight and has the highest levels of leached metals such as copper zinc and lead A good practice is to run the water until it feels very cold before drinking Flushing the toilet or taking a shower can also use up this ldquofirst drawrdquo of water For more information on lead in drinking water please visit thunderbayca leadpipes
What is a Water Fill Station Water fill stations are locations where residents may purchase City water There are two self serve residential water fill stations that are open 24 hours a day seven days a week A ldquoSmart Cardrdquo or access card must be purchased in advance The stations are located at the corner of Hwy 61 and Mount Forest Boulevard and on Valley Street at Hutton Park Drive For more information on the stations or where to obtain a ldquoSmart Cardrdquo please contact 625-2195
Does the Backflow Prevention Program apply to residential homeowners The Water Works By-Law does not require single-family dwellings to install backflow prevention devices unless the Water Authority determines that the property is a high risk However homeowners can take steps to protect the drinking water system
Indirect cross-connections such as a hose with one end immersed in a swimming pool laundry sink fish tank bucket etc can result in contaminated water being pulled back into the drinking water system Wherever possible install backflow prevention devices on outside
water taps boilers and sprinkler systems to protect the quality of the public drinking water supply and the quality of the water in your home
What is a remote meter reading device remote reading devices can be installed for a water meter which will allow the meter to be read from outside your home These devices provide accurate water consumption readings without requiring the homeowner to be home or the need for a homeowner to call in quarterly meter readings Upon request these devices can be installed at the cost of the homeowner For further information on installing a remote device please contact the Environment Division at 474-4817
What can homeowners do to reduce the risk of frozen water services bull If water piping is located within cupboards next to exterior walls keep cupboard doors open to allow warmer air to circulate around pipes
bull Do not set furnace lower than 55˚F at night or when the house is vacant
bull Close and drain pipes leading to outside faucets
bull Wrap foam pipe insulation around pipes most susceptible to freezing (for example pipes near outside walls in crawl spaces or in attics)
bull Seal air leaks in homes and garages
bull If you will be away for a long period of time close off your main ser vice valve in your basement and open all taps to allow pipes to drain and have someone check your home regularly
Does the City of Thunder Bay provide sampling and testing of well water if not where can i have my well water tested no the City of Thunder Bay does not perform water quality tests for private wells This ser vice is provided free of charge from the Thunder Bay District Health Unit For more information contact the District Health Unit at 807-625-5900 or visit their website at w w wtbdhucom
19
contact us
20
Our water quality specialists are available to respond to customer inquiries and
concerns We offer services and programs to ensure our water customers can
contact us at any time of the day or night It is our job to investigate and resolve
problems quickly and efficiently
We believe inhellip QUALITY SERVICES FROM QUALITY PEOPLE
EarthCare Thunder Bay 62 5 -2 411
Water Conservation Programs delivered by EcoSuperior 624-214 0
Contact Us Water Quality Concerns Information Water Trouble reporting
625 -2195 (2 4 hour s)
Lead Testing Program 684-3568
Backflow Prevention Program 625 -2574
Water Billing and Arrears 625 -2 25 5
Water Meter reading Phone In 625 -316 0 (2 4 hour s)
Water Treatment Plant Tours 684-3567
w w wthunderbayca
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
TrEATED WATEr TO DISTrIBUTIOn 2015
s U M M a R Y R e P o R T
MONTH Total for Month (Million Litres)
Peak Flow MLD
Minimum Flow MLD
Avg Daily MLD
Operational Capacity ()
Januar y 1215 6240 3171 4050 357
Februar y 1134 6427 3177 4051 357
March 1261 6482 3194 4205 370
April 1256 6502 3184 4188 369
May 1073 6341 3066 3974 350
June 125 4 6593 3038 4180 368
July 1350 6642 2833 4355 384
August 1292 6540 3092 4168 367
September 1294 6630 3123 4 312 380
October 1197 6343 2864 3861 340
November 1202 6344 3318 4008 353
December 1129 5649 2983 3642 321
Total Volume 14658 Average 4083 360
Flow results in MLD (million litres per day) maximum capacity 113 MLD
21
Drinking-Water Systems Regulation O Reg 17003
ANNUAL REPORT 2015
Drinking-Water System Number Drinking-Water System Name
Drinking-Water System Owner Drinking-Water System Category Period being reported
220000273 Bare Point Water Treatment Plant and Distribution Subsystem City of Thunder Bay Large Municipal Residential January 1 ndash December 31 2015
Complete if your Category is Large Municipal Residential or Small Municipal Residential
Does your Drinking-Water System serve more than 10000 people Yes [X] No [ ]
Is your annual report available to the public at no charge on a web site on the Internet Yes [X] No [ ] Location of annual report hard copies Bare Point Water Treatment Plant Branches of the Thunder Bay District Library Environment Division Office ndash Victoriaville City Hall Front St Service Yard
Location where Summary Report required under O Reg 17003 Schedule 22 will be available for inspection Bare Point Water Treatment Plant Environment Division Office ndash Victoriaville
Complete for all other Categories
Number of Designated Facilities served
Did you provide a copy of your annual report to all Designated Facilities you serve Yes [ ] No [ ]
Number of Interested Authorities you report to
Did you provide a copy of your annual report to all Interested Authorities you report to for each Designated Facility Yes [ ] No [ ]
Note For the following tables below additional rows or columns may be added or an appendix may be attached to the report
List all Drinking-Water Systems (if any) which receive all of their drinking water from your system Drinking Water System Name Drinking Water System Number King Georges Park Distribution System 260070265 Terra Vista Distribution System 260094380
Did you provide a copy of your annual report to all Drinking-Water System owners that are connected to you and to whom you provide all of its drinking water
Yes [X] No [ ]
Drinking Water Systems Regulations Page 1 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Indicate how you notified system users that your annual report is available and is free of charge
[x] Public accessnotice via the web [x] Public accessnotice via Government Office [x] Public accessnotice via a newspaper [x] Public accessnotice via Public Request [x] Public accessnotice via a Public Library [x] Public accessnotice via other method City Insert ldquoMy TBayrdquo
Describe your Drinking-Water System The Bare Point WTP treats an average of 4083ML of Lake Superior water daily using ultrafiltration The water is disinfected using sodium hypochlorite and distributed to The City of Thunder Bay
List all water treatment chemicals used over this reporting period Sodium Hypochlorite
Were any significant expenses incurred to [x] Install required equipment [x] Repair required equipment [x] Replace required equipment
Please provide a brief description and a breakdown of monetary expenses incurred
In 2015 The City of Thunder Bay Environment Division Bare Point Water Treatment Plant expensed approximately $325000 towards annual equipment maintenance new installations and emergency breakdowns 2015 Capital project money expensed for the Bare Point Water Treatment Plant totaled approximately 16 Million dollars including the replacement of 1140 filter modules in the filtration units at a cost of an estimated 12 Million dollars Other notable Capital projects included $130000 towards the Corrosion Control Project along with electrical and instrumentation upgrades
The City of Thunder Bay Distribution Subsystem spent approximately 579 Million dollars on water infrastructure rehabilitation and replacement projects These projects consisted of replacing five watermains including the replacement of a section of twin 24rdquo trunk mains that distribute the water leaving the Bare Point Water Treatment Plant Additional maintenance projects included the non-invasive cost effective method of cleaning and cement mortar lining old watermains on thirteen streets $125000 was expensed under the Kerr Hydrant Replacement Program along with $100000 under the lead service replacement program Expenses for the continual improvement of water quality included watermain looping costing approximately $60000 and the installation of a blow off costing $100000 An additional $55000 was spent on watermain network expansions to address new service areas
Drinking Water Systems Regulations Page 2 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Provide details on the notices submitted in accordance with subsection 18(1) of the Safe Drinking-Water Act or section 16-4 of Schedule 16 of OReg17003 and reported to Spills Action Centre
Incident Date Parameter Result Unit of
Measure Corrective Action Corrective Action Date
Feb 19 2015 Chlorine 003 mgL Flush amp re-sample Feb 19 2015 Mar 23 2015 Lead 105 ugL Flush amp re-sample Mar 23 2015 May 02 2015 Total Coliform Present pa100ml Flush amp re-sample May 05 2015 June 24 2015 Total Coliform Present pa100ml Flush amp re-sample June 26 2015 June 26 2015 Total Coliform Present pa100ml Flush amp re-sample June 29 2015 June 27 2015 Total Coliform 3 MPN100ml Precautionary BWA
issued flush sanitize amp re-sample
June 29 2015
July 25 2015 Total Coliform Present pa100ml Flush amp re-sample July 28 2015 Aug 27 2015 Total Coliform Present pa100ml Flush amp re-sample Aug 30 2015 Sept 01 2015 Chlorine 003 mgL Flush re-sample amp bacti
sample Sep 8 2015
Nov 10 2015 Chlorine 001 mgL Flush amp re-sample Nov 10 2015 Nov 10 2015 Chlorine 002 MgL Flush amp re-sample Nov 10 2015
Microbiological testing done under the Schedule 10 11 or 12 of Regulation 17003 during this reporting period
Number of
Samples
Range of EColi Or Fecal Results
(min )-(max )
Range of Total Coliform Results
(min )-(max )
Number of HPC Samples
Range of HPC Results
(min )-(max )
Raw 52 lt10 ndash 10 lt10 - 19 NA NA Treated 52 Absent Absent 52 0 - 1 Distribution 1631 Absent Present 500 0-820
Operational testing done under Schedule 7 8 or 9 of Regulation 17003 during the period covered by this Annual Report
Number of Grab
Samples
Range of Results (min )-(max ) Unit of Measure
Turbidity 8760 0048-007 NTU Chlorine 8760 132-157 mgL Fluoride (If the DWS provides fluoridation)
NA NA NA
NOTE For continuous monitors use 8760 as the number of samples
Drinking Water Systems Regulations Page 3 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Summary of additional testing and sampling carried out in accordance with the requirement of an approval order or other legal instrument
Date of legal instrument issued Parameter Date Sampled Result Unit of Measure
MDWL 024-101 July 27 2015
Chloramines Nov 17 2015 0096 mgL
MDWL 024-101 July 27 2015
Benzo(a)pyrene Jan 14 2015 lt0010 ugL
MDWL 024-101 July 27 2015
Cyanide Jan 14 2015 lt00020 mgL
Summary of Inorganic parameters tested during this reporting period or the most recent sample results
Parameter Sample Date Result Value Unit of Measure Exceedance Antimony January 14 2015 lt060 ugL no Arsenic January 14 2015 lt10 ugL no Barium January 14 2015 lt10 ugL no Boron January 14 2015 lt50 ugL no Cadmium January 14 2015 lt010 ugL no Chromium January 14 2015 lt10 ugL no Lead See Schedule 151
information Mercury January 14 2015 lt010 ugL no Selenium January 14 2015 lt10 ugL no Sodium Jan Apr June Oct 2015
Avg 320 mgL no
Uranium January 14 2015 lt20 ugL no Fluoride January 14 2015 lt0024 mgL no Nitrite October 13 2015 lt0010 mgL no Nitrate October 13 2015 0331 mgL no
only for drinking water systems testing under Schedule 152 this includes large municipal non-residential systems small municipal non-residential systems non-municipal seasonal residential systems large non-municipal non-residential systems and small non-municipal non-residential systems
Summary of lead testing under Schedule 151 during this reporting period (applicable to the following drinking water systems large municipal residential systems small municipal residential systems and non-municipal year-round residential systems)
Location Type Number of Range of Lead Results Unit of Number of
Drinking Water Systems Regulations Page 4 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Samples (min) ndash (max ) Measure Exceedances Plumbing 334 lt10 ndash 502 ugL 58 Distribution 43 lt10-105 ugL 1
Summary of Organic parameters sampled during this reporting period or the most recent sample results
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Alachlor Jan 14 2015 lt010 ugL no Aldicarb Jan 14 2015 lt10 ugL no Aldrin + Dieldrin Jan 14 2015 lt0040 ugL no Atrazine + N-dealkylated metobolites Jan 14 2015 lt020 ugL no Azinphos-methyl Jan 14 2015 lt010 ugL no Bendiocarb Jan 14 2015 lt020 ugL no Benzene Jan 14 2015 lt050 ugL no Benzo(a)pyrene Jan 14 2015 lt0010 ugL no Bromoxynil Jan 14 2015 lt020 ugL no Carbaryl Jan 14 2015 lt020 ugL no Carbofuran Jan 14 2015 lt020 ugL no Carbon Tetrachloride Jan 14 2015 lt050 ugL no Chlordane (Total) Jan 14 2015 lt030 ugL no Chlorpyrifos Jan 14 2015 lt010 ugL no Cyanazine Jan 14 2015 lt010 ugL no Diazinon Jan 14 2015 lt010 ugL no Dicamba Jan 14 2015 lt020 ugL no 12-Dichlorobenzene Jan 14 2015 lt050 ugL no 14-Dichlorobenzene Jan 14 2015 lt050 ugL no Dichlorodiphenyltrichloroethane (DDT) + metabolites
Jan 14 2015 lt040 ugL no
12-Dichloroethane Jan 14 2015 lt050 ugL no 11-Dichloroethylene (vinylidene chloride)
Jan 14 2015 lt050 ugL no
Dichloromethane Jan 14 2015 lt50 ugL no 2-4 Dichlorophenol Jan 14 2015 lt030 ugL no 24-Dichlorophenoxy acetic acid (24-D) Jan 14 2015 lt020 ugL no Diclofop-methyl Jan 14 2015 lt020 ugL no Dimethoate Jan 14 2015 lt010 ugL no Dinoseb Jan 14 2015 lt020 ugL no Diquat Jan 14 2015 lt10 ugL no Diuron Jan 14 2015 lt10 ugL no Glyphosate Jan 14 2015 lt50 ugL no Heptachlor + Heptachlor Epoxide Jan 14 2015 lt020 ugL no
Drinking Water Systems Regulations Page 5 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Lindane (Total) Jan 14 2015 lt010 ugL no Malathion Jan 14 2015 lt010 ugL no Methoxychlor Jan 14 2015 lt010 ugL no Metolachlor Jan 14 2015 lt010 ugL no Metribuzin Jan 14 2015 lt010 ugL no Monochlorobenzene Jan 14 2015 lt050 ugL no Paraquat Jan 14 2015 lt10 ugL no Parathion Jan 14 2015 lt010 ugL no Pentachlorophenol Jan 14 2015 lt050 ugL no Phorate Jan 14 2015 lt010 ugL no Picloram Jan 14 2015 lt020 ugL no Polychlorinated Biphenyls(PCB) Jan 14 2015 lt0035 ugL no Prometryne Jan 14 2015 lt010 ugL no Simazine Jan 14 2015 lt010 ugL no THM (NOTE show latest annual average)
Jan Apr June Oct 2015
3245 ugL no
Temephos Jan 14 2015 lt010 ugL no Terbufos Jan 14 2015 lt020 ugL no Tetrachloroethylene Jan 14 2015 lt050 ugL no 2346-Tetrachlorophenol Jan 14 2015 lt050 ugL no Triallate Jan 14 2015 lt010 ugL no Trichloroethylene Jan 14 2015 lt050 ugL no 246-Trichlorophenol Jan 14 2015 lt050 ugL no 245-Trichlorophenoxy acetic acid (245-T) Jan 14 2015 lt020 ugL no Trifluralin Jan 14 2015 lt010 ugL no Vinyl Chloride Jan 14 2015 lt020 ugL no
List any Inorganic or Organic parameter(s) that exceeded half the standard prescribed in Schedule 2 of Ontario Drinking Water Quality Standards
Parameter Result Value Unit of Measure Date of Sample
Drinking Water Systems Regulations Page 6 of 6 (PIBS 4435e01) December 2011
When we heal the earth we heal ourselves ~David Orr
The activist is not the man who says the river is dirty The activist is the man who cleans up the river
~Ross Perot
We never know the worth of water till the well is dry ~Thomas Fuller ndash1732
Pure water is the worldrsquos first and foremost medicine ~Slovakian Proverb
No one can see their reflection in running water It is only in still water that we can see
~Taoist proverb
My connection to the earth is reinforced through the rhythm of the waves ~Mike Dolan
In one drop of water are found all the secrets of the oceans ~Kahlil Gibran
The people are like water and the ruler a boat Water can support a boat or overturn it ~William Shakespeare
A man of wisdom delights in water ~Confucius
Water ndash conserve and protect it ndash create a ripple effect ~City of Thunder Bay
this document is printed on acid-free
archival SMART paper made from 30
post consumer waste
TB2176(2016)
- City of Thunder Bay 2015 Annual Report - Drinking Water Quality - Front Cover
- Table of Contents
- Message from the Director - Michelle Warywoda
- Who We Are
- How Your Water Is Treated
- How Your Water Is Delivered
- Water Quality Highlights 2015
- Operator Certification and Training
- Our Commitment to Continual Improvement
- Corrosion Control Program for Lead
- Lead - Frequently Asked Questions
- Source Water Protection
- Wise Water Use
- EarthCare
- Drinking Water - Frequently Asked Questions
- Contact Us
- Treated Water Distribution 2015 Summary Report
- Ontario Drinking Water Systems Regulation O Reg 17003 Annual Report 2015 for Bare Point Water Treatment Plant and Distribution Subsystem
- Back Cover
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
frequently asked questions
How do we know our drinking water is safe The Ministry of the Environment and Climate Change sets stringent monitoring requirements for drinking water Water quality is monitored 24 hours a day seven days a week Customers can have confidence that their water treatment plant has highly effective water treatment and quality assurance processes in place to remove bacteria and other harmful substances from the water
is there anything homeowners can do about lead in drinking water Lead concentrations in drinking water can be minimized by not drinking the ldquofirst drawrdquo of water in the morning This is water that has been sitting in the plumbing lines overnight and has the highest levels of leached metals such as copper zinc and lead A good practice is to run the water until it feels very cold before drinking Flushing the toilet or taking a shower can also use up this ldquofirst drawrdquo of water For more information on lead in drinking water please visit thunderbayca leadpipes
What is a Water Fill Station Water fill stations are locations where residents may purchase City water There are two self serve residential water fill stations that are open 24 hours a day seven days a week A ldquoSmart Cardrdquo or access card must be purchased in advance The stations are located at the corner of Hwy 61 and Mount Forest Boulevard and on Valley Street at Hutton Park Drive For more information on the stations or where to obtain a ldquoSmart Cardrdquo please contact 625-2195
Does the Backflow Prevention Program apply to residential homeowners The Water Works By-Law does not require single-family dwellings to install backflow prevention devices unless the Water Authority determines that the property is a high risk However homeowners can take steps to protect the drinking water system
Indirect cross-connections such as a hose with one end immersed in a swimming pool laundry sink fish tank bucket etc can result in contaminated water being pulled back into the drinking water system Wherever possible install backflow prevention devices on outside
water taps boilers and sprinkler systems to protect the quality of the public drinking water supply and the quality of the water in your home
What is a remote meter reading device remote reading devices can be installed for a water meter which will allow the meter to be read from outside your home These devices provide accurate water consumption readings without requiring the homeowner to be home or the need for a homeowner to call in quarterly meter readings Upon request these devices can be installed at the cost of the homeowner For further information on installing a remote device please contact the Environment Division at 474-4817
What can homeowners do to reduce the risk of frozen water services bull If water piping is located within cupboards next to exterior walls keep cupboard doors open to allow warmer air to circulate around pipes
bull Do not set furnace lower than 55˚F at night or when the house is vacant
bull Close and drain pipes leading to outside faucets
bull Wrap foam pipe insulation around pipes most susceptible to freezing (for example pipes near outside walls in crawl spaces or in attics)
bull Seal air leaks in homes and garages
bull If you will be away for a long period of time close off your main ser vice valve in your basement and open all taps to allow pipes to drain and have someone check your home regularly
Does the City of Thunder Bay provide sampling and testing of well water if not where can i have my well water tested no the City of Thunder Bay does not perform water quality tests for private wells This ser vice is provided free of charge from the Thunder Bay District Health Unit For more information contact the District Health Unit at 807-625-5900 or visit their website at w w wtbdhucom
19
contact us
20
Our water quality specialists are available to respond to customer inquiries and
concerns We offer services and programs to ensure our water customers can
contact us at any time of the day or night It is our job to investigate and resolve
problems quickly and efficiently
We believe inhellip QUALITY SERVICES FROM QUALITY PEOPLE
EarthCare Thunder Bay 62 5 -2 411
Water Conservation Programs delivered by EcoSuperior 624-214 0
Contact Us Water Quality Concerns Information Water Trouble reporting
625 -2195 (2 4 hour s)
Lead Testing Program 684-3568
Backflow Prevention Program 625 -2574
Water Billing and Arrears 625 -2 25 5
Water Meter reading Phone In 625 -316 0 (2 4 hour s)
Water Treatment Plant Tours 684-3567
w w wthunderbayca
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
TrEATED WATEr TO DISTrIBUTIOn 2015
s U M M a R Y R e P o R T
MONTH Total for Month (Million Litres)
Peak Flow MLD
Minimum Flow MLD
Avg Daily MLD
Operational Capacity ()
Januar y 1215 6240 3171 4050 357
Februar y 1134 6427 3177 4051 357
March 1261 6482 3194 4205 370
April 1256 6502 3184 4188 369
May 1073 6341 3066 3974 350
June 125 4 6593 3038 4180 368
July 1350 6642 2833 4355 384
August 1292 6540 3092 4168 367
September 1294 6630 3123 4 312 380
October 1197 6343 2864 3861 340
November 1202 6344 3318 4008 353
December 1129 5649 2983 3642 321
Total Volume 14658 Average 4083 360
Flow results in MLD (million litres per day) maximum capacity 113 MLD
21
Drinking-Water Systems Regulation O Reg 17003
ANNUAL REPORT 2015
Drinking-Water System Number Drinking-Water System Name
Drinking-Water System Owner Drinking-Water System Category Period being reported
220000273 Bare Point Water Treatment Plant and Distribution Subsystem City of Thunder Bay Large Municipal Residential January 1 ndash December 31 2015
Complete if your Category is Large Municipal Residential or Small Municipal Residential
Does your Drinking-Water System serve more than 10000 people Yes [X] No [ ]
Is your annual report available to the public at no charge on a web site on the Internet Yes [X] No [ ] Location of annual report hard copies Bare Point Water Treatment Plant Branches of the Thunder Bay District Library Environment Division Office ndash Victoriaville City Hall Front St Service Yard
Location where Summary Report required under O Reg 17003 Schedule 22 will be available for inspection Bare Point Water Treatment Plant Environment Division Office ndash Victoriaville
Complete for all other Categories
Number of Designated Facilities served
Did you provide a copy of your annual report to all Designated Facilities you serve Yes [ ] No [ ]
Number of Interested Authorities you report to
Did you provide a copy of your annual report to all Interested Authorities you report to for each Designated Facility Yes [ ] No [ ]
Note For the following tables below additional rows or columns may be added or an appendix may be attached to the report
List all Drinking-Water Systems (if any) which receive all of their drinking water from your system Drinking Water System Name Drinking Water System Number King Georges Park Distribution System 260070265 Terra Vista Distribution System 260094380
Did you provide a copy of your annual report to all Drinking-Water System owners that are connected to you and to whom you provide all of its drinking water
Yes [X] No [ ]
Drinking Water Systems Regulations Page 1 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Indicate how you notified system users that your annual report is available and is free of charge
[x] Public accessnotice via the web [x] Public accessnotice via Government Office [x] Public accessnotice via a newspaper [x] Public accessnotice via Public Request [x] Public accessnotice via a Public Library [x] Public accessnotice via other method City Insert ldquoMy TBayrdquo
Describe your Drinking-Water System The Bare Point WTP treats an average of 4083ML of Lake Superior water daily using ultrafiltration The water is disinfected using sodium hypochlorite and distributed to The City of Thunder Bay
List all water treatment chemicals used over this reporting period Sodium Hypochlorite
Were any significant expenses incurred to [x] Install required equipment [x] Repair required equipment [x] Replace required equipment
Please provide a brief description and a breakdown of monetary expenses incurred
In 2015 The City of Thunder Bay Environment Division Bare Point Water Treatment Plant expensed approximately $325000 towards annual equipment maintenance new installations and emergency breakdowns 2015 Capital project money expensed for the Bare Point Water Treatment Plant totaled approximately 16 Million dollars including the replacement of 1140 filter modules in the filtration units at a cost of an estimated 12 Million dollars Other notable Capital projects included $130000 towards the Corrosion Control Project along with electrical and instrumentation upgrades
The City of Thunder Bay Distribution Subsystem spent approximately 579 Million dollars on water infrastructure rehabilitation and replacement projects These projects consisted of replacing five watermains including the replacement of a section of twin 24rdquo trunk mains that distribute the water leaving the Bare Point Water Treatment Plant Additional maintenance projects included the non-invasive cost effective method of cleaning and cement mortar lining old watermains on thirteen streets $125000 was expensed under the Kerr Hydrant Replacement Program along with $100000 under the lead service replacement program Expenses for the continual improvement of water quality included watermain looping costing approximately $60000 and the installation of a blow off costing $100000 An additional $55000 was spent on watermain network expansions to address new service areas
Drinking Water Systems Regulations Page 2 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Provide details on the notices submitted in accordance with subsection 18(1) of the Safe Drinking-Water Act or section 16-4 of Schedule 16 of OReg17003 and reported to Spills Action Centre
Incident Date Parameter Result Unit of
Measure Corrective Action Corrective Action Date
Feb 19 2015 Chlorine 003 mgL Flush amp re-sample Feb 19 2015 Mar 23 2015 Lead 105 ugL Flush amp re-sample Mar 23 2015 May 02 2015 Total Coliform Present pa100ml Flush amp re-sample May 05 2015 June 24 2015 Total Coliform Present pa100ml Flush amp re-sample June 26 2015 June 26 2015 Total Coliform Present pa100ml Flush amp re-sample June 29 2015 June 27 2015 Total Coliform 3 MPN100ml Precautionary BWA
issued flush sanitize amp re-sample
June 29 2015
July 25 2015 Total Coliform Present pa100ml Flush amp re-sample July 28 2015 Aug 27 2015 Total Coliform Present pa100ml Flush amp re-sample Aug 30 2015 Sept 01 2015 Chlorine 003 mgL Flush re-sample amp bacti
sample Sep 8 2015
Nov 10 2015 Chlorine 001 mgL Flush amp re-sample Nov 10 2015 Nov 10 2015 Chlorine 002 MgL Flush amp re-sample Nov 10 2015
Microbiological testing done under the Schedule 10 11 or 12 of Regulation 17003 during this reporting period
Number of
Samples
Range of EColi Or Fecal Results
(min )-(max )
Range of Total Coliform Results
(min )-(max )
Number of HPC Samples
Range of HPC Results
(min )-(max )
Raw 52 lt10 ndash 10 lt10 - 19 NA NA Treated 52 Absent Absent 52 0 - 1 Distribution 1631 Absent Present 500 0-820
Operational testing done under Schedule 7 8 or 9 of Regulation 17003 during the period covered by this Annual Report
Number of Grab
Samples
Range of Results (min )-(max ) Unit of Measure
Turbidity 8760 0048-007 NTU Chlorine 8760 132-157 mgL Fluoride (If the DWS provides fluoridation)
NA NA NA
NOTE For continuous monitors use 8760 as the number of samples
Drinking Water Systems Regulations Page 3 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Summary of additional testing and sampling carried out in accordance with the requirement of an approval order or other legal instrument
Date of legal instrument issued Parameter Date Sampled Result Unit of Measure
MDWL 024-101 July 27 2015
Chloramines Nov 17 2015 0096 mgL
MDWL 024-101 July 27 2015
Benzo(a)pyrene Jan 14 2015 lt0010 ugL
MDWL 024-101 July 27 2015
Cyanide Jan 14 2015 lt00020 mgL
Summary of Inorganic parameters tested during this reporting period or the most recent sample results
Parameter Sample Date Result Value Unit of Measure Exceedance Antimony January 14 2015 lt060 ugL no Arsenic January 14 2015 lt10 ugL no Barium January 14 2015 lt10 ugL no Boron January 14 2015 lt50 ugL no Cadmium January 14 2015 lt010 ugL no Chromium January 14 2015 lt10 ugL no Lead See Schedule 151
information Mercury January 14 2015 lt010 ugL no Selenium January 14 2015 lt10 ugL no Sodium Jan Apr June Oct 2015
Avg 320 mgL no
Uranium January 14 2015 lt20 ugL no Fluoride January 14 2015 lt0024 mgL no Nitrite October 13 2015 lt0010 mgL no Nitrate October 13 2015 0331 mgL no
only for drinking water systems testing under Schedule 152 this includes large municipal non-residential systems small municipal non-residential systems non-municipal seasonal residential systems large non-municipal non-residential systems and small non-municipal non-residential systems
Summary of lead testing under Schedule 151 during this reporting period (applicable to the following drinking water systems large municipal residential systems small municipal residential systems and non-municipal year-round residential systems)
Location Type Number of Range of Lead Results Unit of Number of
Drinking Water Systems Regulations Page 4 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Samples (min) ndash (max ) Measure Exceedances Plumbing 334 lt10 ndash 502 ugL 58 Distribution 43 lt10-105 ugL 1
Summary of Organic parameters sampled during this reporting period or the most recent sample results
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Alachlor Jan 14 2015 lt010 ugL no Aldicarb Jan 14 2015 lt10 ugL no Aldrin + Dieldrin Jan 14 2015 lt0040 ugL no Atrazine + N-dealkylated metobolites Jan 14 2015 lt020 ugL no Azinphos-methyl Jan 14 2015 lt010 ugL no Bendiocarb Jan 14 2015 lt020 ugL no Benzene Jan 14 2015 lt050 ugL no Benzo(a)pyrene Jan 14 2015 lt0010 ugL no Bromoxynil Jan 14 2015 lt020 ugL no Carbaryl Jan 14 2015 lt020 ugL no Carbofuran Jan 14 2015 lt020 ugL no Carbon Tetrachloride Jan 14 2015 lt050 ugL no Chlordane (Total) Jan 14 2015 lt030 ugL no Chlorpyrifos Jan 14 2015 lt010 ugL no Cyanazine Jan 14 2015 lt010 ugL no Diazinon Jan 14 2015 lt010 ugL no Dicamba Jan 14 2015 lt020 ugL no 12-Dichlorobenzene Jan 14 2015 lt050 ugL no 14-Dichlorobenzene Jan 14 2015 lt050 ugL no Dichlorodiphenyltrichloroethane (DDT) + metabolites
Jan 14 2015 lt040 ugL no
12-Dichloroethane Jan 14 2015 lt050 ugL no 11-Dichloroethylene (vinylidene chloride)
Jan 14 2015 lt050 ugL no
Dichloromethane Jan 14 2015 lt50 ugL no 2-4 Dichlorophenol Jan 14 2015 lt030 ugL no 24-Dichlorophenoxy acetic acid (24-D) Jan 14 2015 lt020 ugL no Diclofop-methyl Jan 14 2015 lt020 ugL no Dimethoate Jan 14 2015 lt010 ugL no Dinoseb Jan 14 2015 lt020 ugL no Diquat Jan 14 2015 lt10 ugL no Diuron Jan 14 2015 lt10 ugL no Glyphosate Jan 14 2015 lt50 ugL no Heptachlor + Heptachlor Epoxide Jan 14 2015 lt020 ugL no
Drinking Water Systems Regulations Page 5 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Lindane (Total) Jan 14 2015 lt010 ugL no Malathion Jan 14 2015 lt010 ugL no Methoxychlor Jan 14 2015 lt010 ugL no Metolachlor Jan 14 2015 lt010 ugL no Metribuzin Jan 14 2015 lt010 ugL no Monochlorobenzene Jan 14 2015 lt050 ugL no Paraquat Jan 14 2015 lt10 ugL no Parathion Jan 14 2015 lt010 ugL no Pentachlorophenol Jan 14 2015 lt050 ugL no Phorate Jan 14 2015 lt010 ugL no Picloram Jan 14 2015 lt020 ugL no Polychlorinated Biphenyls(PCB) Jan 14 2015 lt0035 ugL no Prometryne Jan 14 2015 lt010 ugL no Simazine Jan 14 2015 lt010 ugL no THM (NOTE show latest annual average)
Jan Apr June Oct 2015
3245 ugL no
Temephos Jan 14 2015 lt010 ugL no Terbufos Jan 14 2015 lt020 ugL no Tetrachloroethylene Jan 14 2015 lt050 ugL no 2346-Tetrachlorophenol Jan 14 2015 lt050 ugL no Triallate Jan 14 2015 lt010 ugL no Trichloroethylene Jan 14 2015 lt050 ugL no 246-Trichlorophenol Jan 14 2015 lt050 ugL no 245-Trichlorophenoxy acetic acid (245-T) Jan 14 2015 lt020 ugL no Trifluralin Jan 14 2015 lt010 ugL no Vinyl Chloride Jan 14 2015 lt020 ugL no
List any Inorganic or Organic parameter(s) that exceeded half the standard prescribed in Schedule 2 of Ontario Drinking Water Quality Standards
Parameter Result Value Unit of Measure Date of Sample
Drinking Water Systems Regulations Page 6 of 6 (PIBS 4435e01) December 2011
When we heal the earth we heal ourselves ~David Orr
The activist is not the man who says the river is dirty The activist is the man who cleans up the river
~Ross Perot
We never know the worth of water till the well is dry ~Thomas Fuller ndash1732
Pure water is the worldrsquos first and foremost medicine ~Slovakian Proverb
No one can see their reflection in running water It is only in still water that we can see
~Taoist proverb
My connection to the earth is reinforced through the rhythm of the waves ~Mike Dolan
In one drop of water are found all the secrets of the oceans ~Kahlil Gibran
The people are like water and the ruler a boat Water can support a boat or overturn it ~William Shakespeare
A man of wisdom delights in water ~Confucius
Water ndash conserve and protect it ndash create a ripple effect ~City of Thunder Bay
this document is printed on acid-free
archival SMART paper made from 30
post consumer waste
TB2176(2016)
- City of Thunder Bay 2015 Annual Report - Drinking Water Quality - Front Cover
- Table of Contents
- Message from the Director - Michelle Warywoda
- Who We Are
- How Your Water Is Treated
- How Your Water Is Delivered
- Water Quality Highlights 2015
- Operator Certification and Training
- Our Commitment to Continual Improvement
- Corrosion Control Program for Lead
- Lead - Frequently Asked Questions
- Source Water Protection
- Wise Water Use
- EarthCare
- Drinking Water - Frequently Asked Questions
- Contact Us
- Treated Water Distribution 2015 Summary Report
- Ontario Drinking Water Systems Regulation O Reg 17003 Annual Report 2015 for Bare Point Water Treatment Plant and Distribution Subsystem
- Back Cover
contact us
20
Our water quality specialists are available to respond to customer inquiries and
concerns We offer services and programs to ensure our water customers can
contact us at any time of the day or night It is our job to investigate and resolve
problems quickly and efficiently
We believe inhellip QUALITY SERVICES FROM QUALITY PEOPLE
EarthCare Thunder Bay 62 5 -2 411
Water Conservation Programs delivered by EcoSuperior 624-214 0
Contact Us Water Quality Concerns Information Water Trouble reporting
625 -2195 (2 4 hour s)
Lead Testing Program 684-3568
Backflow Prevention Program 625 -2574
Water Billing and Arrears 625 -2 25 5
Water Meter reading Phone In 625 -316 0 (2 4 hour s)
Water Treatment Plant Tours 684-3567
w w wthunderbayca
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
TrEATED WATEr TO DISTrIBUTIOn 2015
s U M M a R Y R e P o R T
MONTH Total for Month (Million Litres)
Peak Flow MLD
Minimum Flow MLD
Avg Daily MLD
Operational Capacity ()
Januar y 1215 6240 3171 4050 357
Februar y 1134 6427 3177 4051 357
March 1261 6482 3194 4205 370
April 1256 6502 3184 4188 369
May 1073 6341 3066 3974 350
June 125 4 6593 3038 4180 368
July 1350 6642 2833 4355 384
August 1292 6540 3092 4168 367
September 1294 6630 3123 4 312 380
October 1197 6343 2864 3861 340
November 1202 6344 3318 4008 353
December 1129 5649 2983 3642 321
Total Volume 14658 Average 4083 360
Flow results in MLD (million litres per day) maximum capacity 113 MLD
21
Drinking-Water Systems Regulation O Reg 17003
ANNUAL REPORT 2015
Drinking-Water System Number Drinking-Water System Name
Drinking-Water System Owner Drinking-Water System Category Period being reported
220000273 Bare Point Water Treatment Plant and Distribution Subsystem City of Thunder Bay Large Municipal Residential January 1 ndash December 31 2015
Complete if your Category is Large Municipal Residential or Small Municipal Residential
Does your Drinking-Water System serve more than 10000 people Yes [X] No [ ]
Is your annual report available to the public at no charge on a web site on the Internet Yes [X] No [ ] Location of annual report hard copies Bare Point Water Treatment Plant Branches of the Thunder Bay District Library Environment Division Office ndash Victoriaville City Hall Front St Service Yard
Location where Summary Report required under O Reg 17003 Schedule 22 will be available for inspection Bare Point Water Treatment Plant Environment Division Office ndash Victoriaville
Complete for all other Categories
Number of Designated Facilities served
Did you provide a copy of your annual report to all Designated Facilities you serve Yes [ ] No [ ]
Number of Interested Authorities you report to
Did you provide a copy of your annual report to all Interested Authorities you report to for each Designated Facility Yes [ ] No [ ]
Note For the following tables below additional rows or columns may be added or an appendix may be attached to the report
List all Drinking-Water Systems (if any) which receive all of their drinking water from your system Drinking Water System Name Drinking Water System Number King Georges Park Distribution System 260070265 Terra Vista Distribution System 260094380
Did you provide a copy of your annual report to all Drinking-Water System owners that are connected to you and to whom you provide all of its drinking water
Yes [X] No [ ]
Drinking Water Systems Regulations Page 1 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Indicate how you notified system users that your annual report is available and is free of charge
[x] Public accessnotice via the web [x] Public accessnotice via Government Office [x] Public accessnotice via a newspaper [x] Public accessnotice via Public Request [x] Public accessnotice via a Public Library [x] Public accessnotice via other method City Insert ldquoMy TBayrdquo
Describe your Drinking-Water System The Bare Point WTP treats an average of 4083ML of Lake Superior water daily using ultrafiltration The water is disinfected using sodium hypochlorite and distributed to The City of Thunder Bay
List all water treatment chemicals used over this reporting period Sodium Hypochlorite
Were any significant expenses incurred to [x] Install required equipment [x] Repair required equipment [x] Replace required equipment
Please provide a brief description and a breakdown of monetary expenses incurred
In 2015 The City of Thunder Bay Environment Division Bare Point Water Treatment Plant expensed approximately $325000 towards annual equipment maintenance new installations and emergency breakdowns 2015 Capital project money expensed for the Bare Point Water Treatment Plant totaled approximately 16 Million dollars including the replacement of 1140 filter modules in the filtration units at a cost of an estimated 12 Million dollars Other notable Capital projects included $130000 towards the Corrosion Control Project along with electrical and instrumentation upgrades
The City of Thunder Bay Distribution Subsystem spent approximately 579 Million dollars on water infrastructure rehabilitation and replacement projects These projects consisted of replacing five watermains including the replacement of a section of twin 24rdquo trunk mains that distribute the water leaving the Bare Point Water Treatment Plant Additional maintenance projects included the non-invasive cost effective method of cleaning and cement mortar lining old watermains on thirteen streets $125000 was expensed under the Kerr Hydrant Replacement Program along with $100000 under the lead service replacement program Expenses for the continual improvement of water quality included watermain looping costing approximately $60000 and the installation of a blow off costing $100000 An additional $55000 was spent on watermain network expansions to address new service areas
Drinking Water Systems Regulations Page 2 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Provide details on the notices submitted in accordance with subsection 18(1) of the Safe Drinking-Water Act or section 16-4 of Schedule 16 of OReg17003 and reported to Spills Action Centre
Incident Date Parameter Result Unit of
Measure Corrective Action Corrective Action Date
Feb 19 2015 Chlorine 003 mgL Flush amp re-sample Feb 19 2015 Mar 23 2015 Lead 105 ugL Flush amp re-sample Mar 23 2015 May 02 2015 Total Coliform Present pa100ml Flush amp re-sample May 05 2015 June 24 2015 Total Coliform Present pa100ml Flush amp re-sample June 26 2015 June 26 2015 Total Coliform Present pa100ml Flush amp re-sample June 29 2015 June 27 2015 Total Coliform 3 MPN100ml Precautionary BWA
issued flush sanitize amp re-sample
June 29 2015
July 25 2015 Total Coliform Present pa100ml Flush amp re-sample July 28 2015 Aug 27 2015 Total Coliform Present pa100ml Flush amp re-sample Aug 30 2015 Sept 01 2015 Chlorine 003 mgL Flush re-sample amp bacti
sample Sep 8 2015
Nov 10 2015 Chlorine 001 mgL Flush amp re-sample Nov 10 2015 Nov 10 2015 Chlorine 002 MgL Flush amp re-sample Nov 10 2015
Microbiological testing done under the Schedule 10 11 or 12 of Regulation 17003 during this reporting period
Number of
Samples
Range of EColi Or Fecal Results
(min )-(max )
Range of Total Coliform Results
(min )-(max )
Number of HPC Samples
Range of HPC Results
(min )-(max )
Raw 52 lt10 ndash 10 lt10 - 19 NA NA Treated 52 Absent Absent 52 0 - 1 Distribution 1631 Absent Present 500 0-820
Operational testing done under Schedule 7 8 or 9 of Regulation 17003 during the period covered by this Annual Report
Number of Grab
Samples
Range of Results (min )-(max ) Unit of Measure
Turbidity 8760 0048-007 NTU Chlorine 8760 132-157 mgL Fluoride (If the DWS provides fluoridation)
NA NA NA
NOTE For continuous monitors use 8760 as the number of samples
Drinking Water Systems Regulations Page 3 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Summary of additional testing and sampling carried out in accordance with the requirement of an approval order or other legal instrument
Date of legal instrument issued Parameter Date Sampled Result Unit of Measure
MDWL 024-101 July 27 2015
Chloramines Nov 17 2015 0096 mgL
MDWL 024-101 July 27 2015
Benzo(a)pyrene Jan 14 2015 lt0010 ugL
MDWL 024-101 July 27 2015
Cyanide Jan 14 2015 lt00020 mgL
Summary of Inorganic parameters tested during this reporting period or the most recent sample results
Parameter Sample Date Result Value Unit of Measure Exceedance Antimony January 14 2015 lt060 ugL no Arsenic January 14 2015 lt10 ugL no Barium January 14 2015 lt10 ugL no Boron January 14 2015 lt50 ugL no Cadmium January 14 2015 lt010 ugL no Chromium January 14 2015 lt10 ugL no Lead See Schedule 151
information Mercury January 14 2015 lt010 ugL no Selenium January 14 2015 lt10 ugL no Sodium Jan Apr June Oct 2015
Avg 320 mgL no
Uranium January 14 2015 lt20 ugL no Fluoride January 14 2015 lt0024 mgL no Nitrite October 13 2015 lt0010 mgL no Nitrate October 13 2015 0331 mgL no
only for drinking water systems testing under Schedule 152 this includes large municipal non-residential systems small municipal non-residential systems non-municipal seasonal residential systems large non-municipal non-residential systems and small non-municipal non-residential systems
Summary of lead testing under Schedule 151 during this reporting period (applicable to the following drinking water systems large municipal residential systems small municipal residential systems and non-municipal year-round residential systems)
Location Type Number of Range of Lead Results Unit of Number of
Drinking Water Systems Regulations Page 4 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Samples (min) ndash (max ) Measure Exceedances Plumbing 334 lt10 ndash 502 ugL 58 Distribution 43 lt10-105 ugL 1
Summary of Organic parameters sampled during this reporting period or the most recent sample results
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Alachlor Jan 14 2015 lt010 ugL no Aldicarb Jan 14 2015 lt10 ugL no Aldrin + Dieldrin Jan 14 2015 lt0040 ugL no Atrazine + N-dealkylated metobolites Jan 14 2015 lt020 ugL no Azinphos-methyl Jan 14 2015 lt010 ugL no Bendiocarb Jan 14 2015 lt020 ugL no Benzene Jan 14 2015 lt050 ugL no Benzo(a)pyrene Jan 14 2015 lt0010 ugL no Bromoxynil Jan 14 2015 lt020 ugL no Carbaryl Jan 14 2015 lt020 ugL no Carbofuran Jan 14 2015 lt020 ugL no Carbon Tetrachloride Jan 14 2015 lt050 ugL no Chlordane (Total) Jan 14 2015 lt030 ugL no Chlorpyrifos Jan 14 2015 lt010 ugL no Cyanazine Jan 14 2015 lt010 ugL no Diazinon Jan 14 2015 lt010 ugL no Dicamba Jan 14 2015 lt020 ugL no 12-Dichlorobenzene Jan 14 2015 lt050 ugL no 14-Dichlorobenzene Jan 14 2015 lt050 ugL no Dichlorodiphenyltrichloroethane (DDT) + metabolites
Jan 14 2015 lt040 ugL no
12-Dichloroethane Jan 14 2015 lt050 ugL no 11-Dichloroethylene (vinylidene chloride)
Jan 14 2015 lt050 ugL no
Dichloromethane Jan 14 2015 lt50 ugL no 2-4 Dichlorophenol Jan 14 2015 lt030 ugL no 24-Dichlorophenoxy acetic acid (24-D) Jan 14 2015 lt020 ugL no Diclofop-methyl Jan 14 2015 lt020 ugL no Dimethoate Jan 14 2015 lt010 ugL no Dinoseb Jan 14 2015 lt020 ugL no Diquat Jan 14 2015 lt10 ugL no Diuron Jan 14 2015 lt10 ugL no Glyphosate Jan 14 2015 lt50 ugL no Heptachlor + Heptachlor Epoxide Jan 14 2015 lt020 ugL no
Drinking Water Systems Regulations Page 5 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Lindane (Total) Jan 14 2015 lt010 ugL no Malathion Jan 14 2015 lt010 ugL no Methoxychlor Jan 14 2015 lt010 ugL no Metolachlor Jan 14 2015 lt010 ugL no Metribuzin Jan 14 2015 lt010 ugL no Monochlorobenzene Jan 14 2015 lt050 ugL no Paraquat Jan 14 2015 lt10 ugL no Parathion Jan 14 2015 lt010 ugL no Pentachlorophenol Jan 14 2015 lt050 ugL no Phorate Jan 14 2015 lt010 ugL no Picloram Jan 14 2015 lt020 ugL no Polychlorinated Biphenyls(PCB) Jan 14 2015 lt0035 ugL no Prometryne Jan 14 2015 lt010 ugL no Simazine Jan 14 2015 lt010 ugL no THM (NOTE show latest annual average)
Jan Apr June Oct 2015
3245 ugL no
Temephos Jan 14 2015 lt010 ugL no Terbufos Jan 14 2015 lt020 ugL no Tetrachloroethylene Jan 14 2015 lt050 ugL no 2346-Tetrachlorophenol Jan 14 2015 lt050 ugL no Triallate Jan 14 2015 lt010 ugL no Trichloroethylene Jan 14 2015 lt050 ugL no 246-Trichlorophenol Jan 14 2015 lt050 ugL no 245-Trichlorophenoxy acetic acid (245-T) Jan 14 2015 lt020 ugL no Trifluralin Jan 14 2015 lt010 ugL no Vinyl Chloride Jan 14 2015 lt020 ugL no
List any Inorganic or Organic parameter(s) that exceeded half the standard prescribed in Schedule 2 of Ontario Drinking Water Quality Standards
Parameter Result Value Unit of Measure Date of Sample
Drinking Water Systems Regulations Page 6 of 6 (PIBS 4435e01) December 2011
When we heal the earth we heal ourselves ~David Orr
The activist is not the man who says the river is dirty The activist is the man who cleans up the river
~Ross Perot
We never know the worth of water till the well is dry ~Thomas Fuller ndash1732
Pure water is the worldrsquos first and foremost medicine ~Slovakian Proverb
No one can see their reflection in running water It is only in still water that we can see
~Taoist proverb
My connection to the earth is reinforced through the rhythm of the waves ~Mike Dolan
In one drop of water are found all the secrets of the oceans ~Kahlil Gibran
The people are like water and the ruler a boat Water can support a boat or overturn it ~William Shakespeare
A man of wisdom delights in water ~Confucius
Water ndash conserve and protect it ndash create a ripple effect ~City of Thunder Bay
this document is printed on acid-free
archival SMART paper made from 30
post consumer waste
TB2176(2016)
- City of Thunder Bay 2015 Annual Report - Drinking Water Quality - Front Cover
- Table of Contents
- Message from the Director - Michelle Warywoda
- Who We Are
- How Your Water Is Treated
- How Your Water Is Delivered
- Water Quality Highlights 2015
- Operator Certification and Training
- Our Commitment to Continual Improvement
- Corrosion Control Program for Lead
- Lead - Frequently Asked Questions
- Source Water Protection
- Wise Water Use
- EarthCare
- Drinking Water - Frequently Asked Questions
- Contact Us
- Treated Water Distribution 2015 Summary Report
- Ontario Drinking Water Systems Regulation O Reg 17003 Annual Report 2015 for Bare Point Water Treatment Plant and Distribution Subsystem
- Back Cover
T h u n d e r B a y w a T e r q u a l i T y 2 0 1 5 a n n u a l r e P O r T
TrEATED WATEr TO DISTrIBUTIOn 2015
s U M M a R Y R e P o R T
MONTH Total for Month (Million Litres)
Peak Flow MLD
Minimum Flow MLD
Avg Daily MLD
Operational Capacity ()
Januar y 1215 6240 3171 4050 357
Februar y 1134 6427 3177 4051 357
March 1261 6482 3194 4205 370
April 1256 6502 3184 4188 369
May 1073 6341 3066 3974 350
June 125 4 6593 3038 4180 368
July 1350 6642 2833 4355 384
August 1292 6540 3092 4168 367
September 1294 6630 3123 4 312 380
October 1197 6343 2864 3861 340
November 1202 6344 3318 4008 353
December 1129 5649 2983 3642 321
Total Volume 14658 Average 4083 360
Flow results in MLD (million litres per day) maximum capacity 113 MLD
21
Drinking-Water Systems Regulation O Reg 17003
ANNUAL REPORT 2015
Drinking-Water System Number Drinking-Water System Name
Drinking-Water System Owner Drinking-Water System Category Period being reported
220000273 Bare Point Water Treatment Plant and Distribution Subsystem City of Thunder Bay Large Municipal Residential January 1 ndash December 31 2015
Complete if your Category is Large Municipal Residential or Small Municipal Residential
Does your Drinking-Water System serve more than 10000 people Yes [X] No [ ]
Is your annual report available to the public at no charge on a web site on the Internet Yes [X] No [ ] Location of annual report hard copies Bare Point Water Treatment Plant Branches of the Thunder Bay District Library Environment Division Office ndash Victoriaville City Hall Front St Service Yard
Location where Summary Report required under O Reg 17003 Schedule 22 will be available for inspection Bare Point Water Treatment Plant Environment Division Office ndash Victoriaville
Complete for all other Categories
Number of Designated Facilities served
Did you provide a copy of your annual report to all Designated Facilities you serve Yes [ ] No [ ]
Number of Interested Authorities you report to
Did you provide a copy of your annual report to all Interested Authorities you report to for each Designated Facility Yes [ ] No [ ]
Note For the following tables below additional rows or columns may be added or an appendix may be attached to the report
List all Drinking-Water Systems (if any) which receive all of their drinking water from your system Drinking Water System Name Drinking Water System Number King Georges Park Distribution System 260070265 Terra Vista Distribution System 260094380
Did you provide a copy of your annual report to all Drinking-Water System owners that are connected to you and to whom you provide all of its drinking water
Yes [X] No [ ]
Drinking Water Systems Regulations Page 1 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Indicate how you notified system users that your annual report is available and is free of charge
[x] Public accessnotice via the web [x] Public accessnotice via Government Office [x] Public accessnotice via a newspaper [x] Public accessnotice via Public Request [x] Public accessnotice via a Public Library [x] Public accessnotice via other method City Insert ldquoMy TBayrdquo
Describe your Drinking-Water System The Bare Point WTP treats an average of 4083ML of Lake Superior water daily using ultrafiltration The water is disinfected using sodium hypochlorite and distributed to The City of Thunder Bay
List all water treatment chemicals used over this reporting period Sodium Hypochlorite
Were any significant expenses incurred to [x] Install required equipment [x] Repair required equipment [x] Replace required equipment
Please provide a brief description and a breakdown of monetary expenses incurred
In 2015 The City of Thunder Bay Environment Division Bare Point Water Treatment Plant expensed approximately $325000 towards annual equipment maintenance new installations and emergency breakdowns 2015 Capital project money expensed for the Bare Point Water Treatment Plant totaled approximately 16 Million dollars including the replacement of 1140 filter modules in the filtration units at a cost of an estimated 12 Million dollars Other notable Capital projects included $130000 towards the Corrosion Control Project along with electrical and instrumentation upgrades
The City of Thunder Bay Distribution Subsystem spent approximately 579 Million dollars on water infrastructure rehabilitation and replacement projects These projects consisted of replacing five watermains including the replacement of a section of twin 24rdquo trunk mains that distribute the water leaving the Bare Point Water Treatment Plant Additional maintenance projects included the non-invasive cost effective method of cleaning and cement mortar lining old watermains on thirteen streets $125000 was expensed under the Kerr Hydrant Replacement Program along with $100000 under the lead service replacement program Expenses for the continual improvement of water quality included watermain looping costing approximately $60000 and the installation of a blow off costing $100000 An additional $55000 was spent on watermain network expansions to address new service areas
Drinking Water Systems Regulations Page 2 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Provide details on the notices submitted in accordance with subsection 18(1) of the Safe Drinking-Water Act or section 16-4 of Schedule 16 of OReg17003 and reported to Spills Action Centre
Incident Date Parameter Result Unit of
Measure Corrective Action Corrective Action Date
Feb 19 2015 Chlorine 003 mgL Flush amp re-sample Feb 19 2015 Mar 23 2015 Lead 105 ugL Flush amp re-sample Mar 23 2015 May 02 2015 Total Coliform Present pa100ml Flush amp re-sample May 05 2015 June 24 2015 Total Coliform Present pa100ml Flush amp re-sample June 26 2015 June 26 2015 Total Coliform Present pa100ml Flush amp re-sample June 29 2015 June 27 2015 Total Coliform 3 MPN100ml Precautionary BWA
issued flush sanitize amp re-sample
June 29 2015
July 25 2015 Total Coliform Present pa100ml Flush amp re-sample July 28 2015 Aug 27 2015 Total Coliform Present pa100ml Flush amp re-sample Aug 30 2015 Sept 01 2015 Chlorine 003 mgL Flush re-sample amp bacti
sample Sep 8 2015
Nov 10 2015 Chlorine 001 mgL Flush amp re-sample Nov 10 2015 Nov 10 2015 Chlorine 002 MgL Flush amp re-sample Nov 10 2015
Microbiological testing done under the Schedule 10 11 or 12 of Regulation 17003 during this reporting period
Number of
Samples
Range of EColi Or Fecal Results
(min )-(max )
Range of Total Coliform Results
(min )-(max )
Number of HPC Samples
Range of HPC Results
(min )-(max )
Raw 52 lt10 ndash 10 lt10 - 19 NA NA Treated 52 Absent Absent 52 0 - 1 Distribution 1631 Absent Present 500 0-820
Operational testing done under Schedule 7 8 or 9 of Regulation 17003 during the period covered by this Annual Report
Number of Grab
Samples
Range of Results (min )-(max ) Unit of Measure
Turbidity 8760 0048-007 NTU Chlorine 8760 132-157 mgL Fluoride (If the DWS provides fluoridation)
NA NA NA
NOTE For continuous monitors use 8760 as the number of samples
Drinking Water Systems Regulations Page 3 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Summary of additional testing and sampling carried out in accordance with the requirement of an approval order or other legal instrument
Date of legal instrument issued Parameter Date Sampled Result Unit of Measure
MDWL 024-101 July 27 2015
Chloramines Nov 17 2015 0096 mgL
MDWL 024-101 July 27 2015
Benzo(a)pyrene Jan 14 2015 lt0010 ugL
MDWL 024-101 July 27 2015
Cyanide Jan 14 2015 lt00020 mgL
Summary of Inorganic parameters tested during this reporting period or the most recent sample results
Parameter Sample Date Result Value Unit of Measure Exceedance Antimony January 14 2015 lt060 ugL no Arsenic January 14 2015 lt10 ugL no Barium January 14 2015 lt10 ugL no Boron January 14 2015 lt50 ugL no Cadmium January 14 2015 lt010 ugL no Chromium January 14 2015 lt10 ugL no Lead See Schedule 151
information Mercury January 14 2015 lt010 ugL no Selenium January 14 2015 lt10 ugL no Sodium Jan Apr June Oct 2015
Avg 320 mgL no
Uranium January 14 2015 lt20 ugL no Fluoride January 14 2015 lt0024 mgL no Nitrite October 13 2015 lt0010 mgL no Nitrate October 13 2015 0331 mgL no
only for drinking water systems testing under Schedule 152 this includes large municipal non-residential systems small municipal non-residential systems non-municipal seasonal residential systems large non-municipal non-residential systems and small non-municipal non-residential systems
Summary of lead testing under Schedule 151 during this reporting period (applicable to the following drinking water systems large municipal residential systems small municipal residential systems and non-municipal year-round residential systems)
Location Type Number of Range of Lead Results Unit of Number of
Drinking Water Systems Regulations Page 4 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Samples (min) ndash (max ) Measure Exceedances Plumbing 334 lt10 ndash 502 ugL 58 Distribution 43 lt10-105 ugL 1
Summary of Organic parameters sampled during this reporting period or the most recent sample results
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Alachlor Jan 14 2015 lt010 ugL no Aldicarb Jan 14 2015 lt10 ugL no Aldrin + Dieldrin Jan 14 2015 lt0040 ugL no Atrazine + N-dealkylated metobolites Jan 14 2015 lt020 ugL no Azinphos-methyl Jan 14 2015 lt010 ugL no Bendiocarb Jan 14 2015 lt020 ugL no Benzene Jan 14 2015 lt050 ugL no Benzo(a)pyrene Jan 14 2015 lt0010 ugL no Bromoxynil Jan 14 2015 lt020 ugL no Carbaryl Jan 14 2015 lt020 ugL no Carbofuran Jan 14 2015 lt020 ugL no Carbon Tetrachloride Jan 14 2015 lt050 ugL no Chlordane (Total) Jan 14 2015 lt030 ugL no Chlorpyrifos Jan 14 2015 lt010 ugL no Cyanazine Jan 14 2015 lt010 ugL no Diazinon Jan 14 2015 lt010 ugL no Dicamba Jan 14 2015 lt020 ugL no 12-Dichlorobenzene Jan 14 2015 lt050 ugL no 14-Dichlorobenzene Jan 14 2015 lt050 ugL no Dichlorodiphenyltrichloroethane (DDT) + metabolites
Jan 14 2015 lt040 ugL no
12-Dichloroethane Jan 14 2015 lt050 ugL no 11-Dichloroethylene (vinylidene chloride)
Jan 14 2015 lt050 ugL no
Dichloromethane Jan 14 2015 lt50 ugL no 2-4 Dichlorophenol Jan 14 2015 lt030 ugL no 24-Dichlorophenoxy acetic acid (24-D) Jan 14 2015 lt020 ugL no Diclofop-methyl Jan 14 2015 lt020 ugL no Dimethoate Jan 14 2015 lt010 ugL no Dinoseb Jan 14 2015 lt020 ugL no Diquat Jan 14 2015 lt10 ugL no Diuron Jan 14 2015 lt10 ugL no Glyphosate Jan 14 2015 lt50 ugL no Heptachlor + Heptachlor Epoxide Jan 14 2015 lt020 ugL no
Drinking Water Systems Regulations Page 5 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Lindane (Total) Jan 14 2015 lt010 ugL no Malathion Jan 14 2015 lt010 ugL no Methoxychlor Jan 14 2015 lt010 ugL no Metolachlor Jan 14 2015 lt010 ugL no Metribuzin Jan 14 2015 lt010 ugL no Monochlorobenzene Jan 14 2015 lt050 ugL no Paraquat Jan 14 2015 lt10 ugL no Parathion Jan 14 2015 lt010 ugL no Pentachlorophenol Jan 14 2015 lt050 ugL no Phorate Jan 14 2015 lt010 ugL no Picloram Jan 14 2015 lt020 ugL no Polychlorinated Biphenyls(PCB) Jan 14 2015 lt0035 ugL no Prometryne Jan 14 2015 lt010 ugL no Simazine Jan 14 2015 lt010 ugL no THM (NOTE show latest annual average)
Jan Apr June Oct 2015
3245 ugL no
Temephos Jan 14 2015 lt010 ugL no Terbufos Jan 14 2015 lt020 ugL no Tetrachloroethylene Jan 14 2015 lt050 ugL no 2346-Tetrachlorophenol Jan 14 2015 lt050 ugL no Triallate Jan 14 2015 lt010 ugL no Trichloroethylene Jan 14 2015 lt050 ugL no 246-Trichlorophenol Jan 14 2015 lt050 ugL no 245-Trichlorophenoxy acetic acid (245-T) Jan 14 2015 lt020 ugL no Trifluralin Jan 14 2015 lt010 ugL no Vinyl Chloride Jan 14 2015 lt020 ugL no
List any Inorganic or Organic parameter(s) that exceeded half the standard prescribed in Schedule 2 of Ontario Drinking Water Quality Standards
Parameter Result Value Unit of Measure Date of Sample
Drinking Water Systems Regulations Page 6 of 6 (PIBS 4435e01) December 2011
When we heal the earth we heal ourselves ~David Orr
The activist is not the man who says the river is dirty The activist is the man who cleans up the river
~Ross Perot
We never know the worth of water till the well is dry ~Thomas Fuller ndash1732
Pure water is the worldrsquos first and foremost medicine ~Slovakian Proverb
No one can see their reflection in running water It is only in still water that we can see
~Taoist proverb
My connection to the earth is reinforced through the rhythm of the waves ~Mike Dolan
In one drop of water are found all the secrets of the oceans ~Kahlil Gibran
The people are like water and the ruler a boat Water can support a boat or overturn it ~William Shakespeare
A man of wisdom delights in water ~Confucius
Water ndash conserve and protect it ndash create a ripple effect ~City of Thunder Bay
this document is printed on acid-free
archival SMART paper made from 30
post consumer waste
TB2176(2016)
- City of Thunder Bay 2015 Annual Report - Drinking Water Quality - Front Cover
- Table of Contents
- Message from the Director - Michelle Warywoda
- Who We Are
- How Your Water Is Treated
- How Your Water Is Delivered
- Water Quality Highlights 2015
- Operator Certification and Training
- Our Commitment to Continual Improvement
- Corrosion Control Program for Lead
- Lead - Frequently Asked Questions
- Source Water Protection
- Wise Water Use
- EarthCare
- Drinking Water - Frequently Asked Questions
- Contact Us
- Treated Water Distribution 2015 Summary Report
- Ontario Drinking Water Systems Regulation O Reg 17003 Annual Report 2015 for Bare Point Water Treatment Plant and Distribution Subsystem
- Back Cover
Drinking-Water Systems Regulation O Reg 17003
ANNUAL REPORT 2015
Drinking-Water System Number Drinking-Water System Name
Drinking-Water System Owner Drinking-Water System Category Period being reported
220000273 Bare Point Water Treatment Plant and Distribution Subsystem City of Thunder Bay Large Municipal Residential January 1 ndash December 31 2015
Complete if your Category is Large Municipal Residential or Small Municipal Residential
Does your Drinking-Water System serve more than 10000 people Yes [X] No [ ]
Is your annual report available to the public at no charge on a web site on the Internet Yes [X] No [ ] Location of annual report hard copies Bare Point Water Treatment Plant Branches of the Thunder Bay District Library Environment Division Office ndash Victoriaville City Hall Front St Service Yard
Location where Summary Report required under O Reg 17003 Schedule 22 will be available for inspection Bare Point Water Treatment Plant Environment Division Office ndash Victoriaville
Complete for all other Categories
Number of Designated Facilities served
Did you provide a copy of your annual report to all Designated Facilities you serve Yes [ ] No [ ]
Number of Interested Authorities you report to
Did you provide a copy of your annual report to all Interested Authorities you report to for each Designated Facility Yes [ ] No [ ]
Note For the following tables below additional rows or columns may be added or an appendix may be attached to the report
List all Drinking-Water Systems (if any) which receive all of their drinking water from your system Drinking Water System Name Drinking Water System Number King Georges Park Distribution System 260070265 Terra Vista Distribution System 260094380
Did you provide a copy of your annual report to all Drinking-Water System owners that are connected to you and to whom you provide all of its drinking water
Yes [X] No [ ]
Drinking Water Systems Regulations Page 1 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Indicate how you notified system users that your annual report is available and is free of charge
[x] Public accessnotice via the web [x] Public accessnotice via Government Office [x] Public accessnotice via a newspaper [x] Public accessnotice via Public Request [x] Public accessnotice via a Public Library [x] Public accessnotice via other method City Insert ldquoMy TBayrdquo
Describe your Drinking-Water System The Bare Point WTP treats an average of 4083ML of Lake Superior water daily using ultrafiltration The water is disinfected using sodium hypochlorite and distributed to The City of Thunder Bay
List all water treatment chemicals used over this reporting period Sodium Hypochlorite
Were any significant expenses incurred to [x] Install required equipment [x] Repair required equipment [x] Replace required equipment
Please provide a brief description and a breakdown of monetary expenses incurred
In 2015 The City of Thunder Bay Environment Division Bare Point Water Treatment Plant expensed approximately $325000 towards annual equipment maintenance new installations and emergency breakdowns 2015 Capital project money expensed for the Bare Point Water Treatment Plant totaled approximately 16 Million dollars including the replacement of 1140 filter modules in the filtration units at a cost of an estimated 12 Million dollars Other notable Capital projects included $130000 towards the Corrosion Control Project along with electrical and instrumentation upgrades
The City of Thunder Bay Distribution Subsystem spent approximately 579 Million dollars on water infrastructure rehabilitation and replacement projects These projects consisted of replacing five watermains including the replacement of a section of twin 24rdquo trunk mains that distribute the water leaving the Bare Point Water Treatment Plant Additional maintenance projects included the non-invasive cost effective method of cleaning and cement mortar lining old watermains on thirteen streets $125000 was expensed under the Kerr Hydrant Replacement Program along with $100000 under the lead service replacement program Expenses for the continual improvement of water quality included watermain looping costing approximately $60000 and the installation of a blow off costing $100000 An additional $55000 was spent on watermain network expansions to address new service areas
Drinking Water Systems Regulations Page 2 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Provide details on the notices submitted in accordance with subsection 18(1) of the Safe Drinking-Water Act or section 16-4 of Schedule 16 of OReg17003 and reported to Spills Action Centre
Incident Date Parameter Result Unit of
Measure Corrective Action Corrective Action Date
Feb 19 2015 Chlorine 003 mgL Flush amp re-sample Feb 19 2015 Mar 23 2015 Lead 105 ugL Flush amp re-sample Mar 23 2015 May 02 2015 Total Coliform Present pa100ml Flush amp re-sample May 05 2015 June 24 2015 Total Coliform Present pa100ml Flush amp re-sample June 26 2015 June 26 2015 Total Coliform Present pa100ml Flush amp re-sample June 29 2015 June 27 2015 Total Coliform 3 MPN100ml Precautionary BWA
issued flush sanitize amp re-sample
June 29 2015
July 25 2015 Total Coliform Present pa100ml Flush amp re-sample July 28 2015 Aug 27 2015 Total Coliform Present pa100ml Flush amp re-sample Aug 30 2015 Sept 01 2015 Chlorine 003 mgL Flush re-sample amp bacti
sample Sep 8 2015
Nov 10 2015 Chlorine 001 mgL Flush amp re-sample Nov 10 2015 Nov 10 2015 Chlorine 002 MgL Flush amp re-sample Nov 10 2015
Microbiological testing done under the Schedule 10 11 or 12 of Regulation 17003 during this reporting period
Number of
Samples
Range of EColi Or Fecal Results
(min )-(max )
Range of Total Coliform Results
(min )-(max )
Number of HPC Samples
Range of HPC Results
(min )-(max )
Raw 52 lt10 ndash 10 lt10 - 19 NA NA Treated 52 Absent Absent 52 0 - 1 Distribution 1631 Absent Present 500 0-820
Operational testing done under Schedule 7 8 or 9 of Regulation 17003 during the period covered by this Annual Report
Number of Grab
Samples
Range of Results (min )-(max ) Unit of Measure
Turbidity 8760 0048-007 NTU Chlorine 8760 132-157 mgL Fluoride (If the DWS provides fluoridation)
NA NA NA
NOTE For continuous monitors use 8760 as the number of samples
Drinking Water Systems Regulations Page 3 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Summary of additional testing and sampling carried out in accordance with the requirement of an approval order or other legal instrument
Date of legal instrument issued Parameter Date Sampled Result Unit of Measure
MDWL 024-101 July 27 2015
Chloramines Nov 17 2015 0096 mgL
MDWL 024-101 July 27 2015
Benzo(a)pyrene Jan 14 2015 lt0010 ugL
MDWL 024-101 July 27 2015
Cyanide Jan 14 2015 lt00020 mgL
Summary of Inorganic parameters tested during this reporting period or the most recent sample results
Parameter Sample Date Result Value Unit of Measure Exceedance Antimony January 14 2015 lt060 ugL no Arsenic January 14 2015 lt10 ugL no Barium January 14 2015 lt10 ugL no Boron January 14 2015 lt50 ugL no Cadmium January 14 2015 lt010 ugL no Chromium January 14 2015 lt10 ugL no Lead See Schedule 151
information Mercury January 14 2015 lt010 ugL no Selenium January 14 2015 lt10 ugL no Sodium Jan Apr June Oct 2015
Avg 320 mgL no
Uranium January 14 2015 lt20 ugL no Fluoride January 14 2015 lt0024 mgL no Nitrite October 13 2015 lt0010 mgL no Nitrate October 13 2015 0331 mgL no
only for drinking water systems testing under Schedule 152 this includes large municipal non-residential systems small municipal non-residential systems non-municipal seasonal residential systems large non-municipal non-residential systems and small non-municipal non-residential systems
Summary of lead testing under Schedule 151 during this reporting period (applicable to the following drinking water systems large municipal residential systems small municipal residential systems and non-municipal year-round residential systems)
Location Type Number of Range of Lead Results Unit of Number of
Drinking Water Systems Regulations Page 4 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Samples (min) ndash (max ) Measure Exceedances Plumbing 334 lt10 ndash 502 ugL 58 Distribution 43 lt10-105 ugL 1
Summary of Organic parameters sampled during this reporting period or the most recent sample results
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Alachlor Jan 14 2015 lt010 ugL no Aldicarb Jan 14 2015 lt10 ugL no Aldrin + Dieldrin Jan 14 2015 lt0040 ugL no Atrazine + N-dealkylated metobolites Jan 14 2015 lt020 ugL no Azinphos-methyl Jan 14 2015 lt010 ugL no Bendiocarb Jan 14 2015 lt020 ugL no Benzene Jan 14 2015 lt050 ugL no Benzo(a)pyrene Jan 14 2015 lt0010 ugL no Bromoxynil Jan 14 2015 lt020 ugL no Carbaryl Jan 14 2015 lt020 ugL no Carbofuran Jan 14 2015 lt020 ugL no Carbon Tetrachloride Jan 14 2015 lt050 ugL no Chlordane (Total) Jan 14 2015 lt030 ugL no Chlorpyrifos Jan 14 2015 lt010 ugL no Cyanazine Jan 14 2015 lt010 ugL no Diazinon Jan 14 2015 lt010 ugL no Dicamba Jan 14 2015 lt020 ugL no 12-Dichlorobenzene Jan 14 2015 lt050 ugL no 14-Dichlorobenzene Jan 14 2015 lt050 ugL no Dichlorodiphenyltrichloroethane (DDT) + metabolites
Jan 14 2015 lt040 ugL no
12-Dichloroethane Jan 14 2015 lt050 ugL no 11-Dichloroethylene (vinylidene chloride)
Jan 14 2015 lt050 ugL no
Dichloromethane Jan 14 2015 lt50 ugL no 2-4 Dichlorophenol Jan 14 2015 lt030 ugL no 24-Dichlorophenoxy acetic acid (24-D) Jan 14 2015 lt020 ugL no Diclofop-methyl Jan 14 2015 lt020 ugL no Dimethoate Jan 14 2015 lt010 ugL no Dinoseb Jan 14 2015 lt020 ugL no Diquat Jan 14 2015 lt10 ugL no Diuron Jan 14 2015 lt10 ugL no Glyphosate Jan 14 2015 lt50 ugL no Heptachlor + Heptachlor Epoxide Jan 14 2015 lt020 ugL no
Drinking Water Systems Regulations Page 5 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Lindane (Total) Jan 14 2015 lt010 ugL no Malathion Jan 14 2015 lt010 ugL no Methoxychlor Jan 14 2015 lt010 ugL no Metolachlor Jan 14 2015 lt010 ugL no Metribuzin Jan 14 2015 lt010 ugL no Monochlorobenzene Jan 14 2015 lt050 ugL no Paraquat Jan 14 2015 lt10 ugL no Parathion Jan 14 2015 lt010 ugL no Pentachlorophenol Jan 14 2015 lt050 ugL no Phorate Jan 14 2015 lt010 ugL no Picloram Jan 14 2015 lt020 ugL no Polychlorinated Biphenyls(PCB) Jan 14 2015 lt0035 ugL no Prometryne Jan 14 2015 lt010 ugL no Simazine Jan 14 2015 lt010 ugL no THM (NOTE show latest annual average)
Jan Apr June Oct 2015
3245 ugL no
Temephos Jan 14 2015 lt010 ugL no Terbufos Jan 14 2015 lt020 ugL no Tetrachloroethylene Jan 14 2015 lt050 ugL no 2346-Tetrachlorophenol Jan 14 2015 lt050 ugL no Triallate Jan 14 2015 lt010 ugL no Trichloroethylene Jan 14 2015 lt050 ugL no 246-Trichlorophenol Jan 14 2015 lt050 ugL no 245-Trichlorophenoxy acetic acid (245-T) Jan 14 2015 lt020 ugL no Trifluralin Jan 14 2015 lt010 ugL no Vinyl Chloride Jan 14 2015 lt020 ugL no
List any Inorganic or Organic parameter(s) that exceeded half the standard prescribed in Schedule 2 of Ontario Drinking Water Quality Standards
Parameter Result Value Unit of Measure Date of Sample
Drinking Water Systems Regulations Page 6 of 6 (PIBS 4435e01) December 2011
When we heal the earth we heal ourselves ~David Orr
The activist is not the man who says the river is dirty The activist is the man who cleans up the river
~Ross Perot
We never know the worth of water till the well is dry ~Thomas Fuller ndash1732
Pure water is the worldrsquos first and foremost medicine ~Slovakian Proverb
No one can see their reflection in running water It is only in still water that we can see
~Taoist proverb
My connection to the earth is reinforced through the rhythm of the waves ~Mike Dolan
In one drop of water are found all the secrets of the oceans ~Kahlil Gibran
The people are like water and the ruler a boat Water can support a boat or overturn it ~William Shakespeare
A man of wisdom delights in water ~Confucius
Water ndash conserve and protect it ndash create a ripple effect ~City of Thunder Bay
this document is printed on acid-free
archival SMART paper made from 30
post consumer waste
TB2176(2016)
- City of Thunder Bay 2015 Annual Report - Drinking Water Quality - Front Cover
- Table of Contents
- Message from the Director - Michelle Warywoda
- Who We Are
- How Your Water Is Treated
- How Your Water Is Delivered
- Water Quality Highlights 2015
- Operator Certification and Training
- Our Commitment to Continual Improvement
- Corrosion Control Program for Lead
- Lead - Frequently Asked Questions
- Source Water Protection
- Wise Water Use
- EarthCare
- Drinking Water - Frequently Asked Questions
- Contact Us
- Treated Water Distribution 2015 Summary Report
- Ontario Drinking Water Systems Regulation O Reg 17003 Annual Report 2015 for Bare Point Water Treatment Plant and Distribution Subsystem
- Back Cover
Drinking-Water Systems Regulation O Reg 17003
Indicate how you notified system users that your annual report is available and is free of charge
[x] Public accessnotice via the web [x] Public accessnotice via Government Office [x] Public accessnotice via a newspaper [x] Public accessnotice via Public Request [x] Public accessnotice via a Public Library [x] Public accessnotice via other method City Insert ldquoMy TBayrdquo
Describe your Drinking-Water System The Bare Point WTP treats an average of 4083ML of Lake Superior water daily using ultrafiltration The water is disinfected using sodium hypochlorite and distributed to The City of Thunder Bay
List all water treatment chemicals used over this reporting period Sodium Hypochlorite
Were any significant expenses incurred to [x] Install required equipment [x] Repair required equipment [x] Replace required equipment
Please provide a brief description and a breakdown of monetary expenses incurred
In 2015 The City of Thunder Bay Environment Division Bare Point Water Treatment Plant expensed approximately $325000 towards annual equipment maintenance new installations and emergency breakdowns 2015 Capital project money expensed for the Bare Point Water Treatment Plant totaled approximately 16 Million dollars including the replacement of 1140 filter modules in the filtration units at a cost of an estimated 12 Million dollars Other notable Capital projects included $130000 towards the Corrosion Control Project along with electrical and instrumentation upgrades
The City of Thunder Bay Distribution Subsystem spent approximately 579 Million dollars on water infrastructure rehabilitation and replacement projects These projects consisted of replacing five watermains including the replacement of a section of twin 24rdquo trunk mains that distribute the water leaving the Bare Point Water Treatment Plant Additional maintenance projects included the non-invasive cost effective method of cleaning and cement mortar lining old watermains on thirteen streets $125000 was expensed under the Kerr Hydrant Replacement Program along with $100000 under the lead service replacement program Expenses for the continual improvement of water quality included watermain looping costing approximately $60000 and the installation of a blow off costing $100000 An additional $55000 was spent on watermain network expansions to address new service areas
Drinking Water Systems Regulations Page 2 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Provide details on the notices submitted in accordance with subsection 18(1) of the Safe Drinking-Water Act or section 16-4 of Schedule 16 of OReg17003 and reported to Spills Action Centre
Incident Date Parameter Result Unit of
Measure Corrective Action Corrective Action Date
Feb 19 2015 Chlorine 003 mgL Flush amp re-sample Feb 19 2015 Mar 23 2015 Lead 105 ugL Flush amp re-sample Mar 23 2015 May 02 2015 Total Coliform Present pa100ml Flush amp re-sample May 05 2015 June 24 2015 Total Coliform Present pa100ml Flush amp re-sample June 26 2015 June 26 2015 Total Coliform Present pa100ml Flush amp re-sample June 29 2015 June 27 2015 Total Coliform 3 MPN100ml Precautionary BWA
issued flush sanitize amp re-sample
June 29 2015
July 25 2015 Total Coliform Present pa100ml Flush amp re-sample July 28 2015 Aug 27 2015 Total Coliform Present pa100ml Flush amp re-sample Aug 30 2015 Sept 01 2015 Chlorine 003 mgL Flush re-sample amp bacti
sample Sep 8 2015
Nov 10 2015 Chlorine 001 mgL Flush amp re-sample Nov 10 2015 Nov 10 2015 Chlorine 002 MgL Flush amp re-sample Nov 10 2015
Microbiological testing done under the Schedule 10 11 or 12 of Regulation 17003 during this reporting period
Number of
Samples
Range of EColi Or Fecal Results
(min )-(max )
Range of Total Coliform Results
(min )-(max )
Number of HPC Samples
Range of HPC Results
(min )-(max )
Raw 52 lt10 ndash 10 lt10 - 19 NA NA Treated 52 Absent Absent 52 0 - 1 Distribution 1631 Absent Present 500 0-820
Operational testing done under Schedule 7 8 or 9 of Regulation 17003 during the period covered by this Annual Report
Number of Grab
Samples
Range of Results (min )-(max ) Unit of Measure
Turbidity 8760 0048-007 NTU Chlorine 8760 132-157 mgL Fluoride (If the DWS provides fluoridation)
NA NA NA
NOTE For continuous monitors use 8760 as the number of samples
Drinking Water Systems Regulations Page 3 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Summary of additional testing and sampling carried out in accordance with the requirement of an approval order or other legal instrument
Date of legal instrument issued Parameter Date Sampled Result Unit of Measure
MDWL 024-101 July 27 2015
Chloramines Nov 17 2015 0096 mgL
MDWL 024-101 July 27 2015
Benzo(a)pyrene Jan 14 2015 lt0010 ugL
MDWL 024-101 July 27 2015
Cyanide Jan 14 2015 lt00020 mgL
Summary of Inorganic parameters tested during this reporting period or the most recent sample results
Parameter Sample Date Result Value Unit of Measure Exceedance Antimony January 14 2015 lt060 ugL no Arsenic January 14 2015 lt10 ugL no Barium January 14 2015 lt10 ugL no Boron January 14 2015 lt50 ugL no Cadmium January 14 2015 lt010 ugL no Chromium January 14 2015 lt10 ugL no Lead See Schedule 151
information Mercury January 14 2015 lt010 ugL no Selenium January 14 2015 lt10 ugL no Sodium Jan Apr June Oct 2015
Avg 320 mgL no
Uranium January 14 2015 lt20 ugL no Fluoride January 14 2015 lt0024 mgL no Nitrite October 13 2015 lt0010 mgL no Nitrate October 13 2015 0331 mgL no
only for drinking water systems testing under Schedule 152 this includes large municipal non-residential systems small municipal non-residential systems non-municipal seasonal residential systems large non-municipal non-residential systems and small non-municipal non-residential systems
Summary of lead testing under Schedule 151 during this reporting period (applicable to the following drinking water systems large municipal residential systems small municipal residential systems and non-municipal year-round residential systems)
Location Type Number of Range of Lead Results Unit of Number of
Drinking Water Systems Regulations Page 4 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Samples (min) ndash (max ) Measure Exceedances Plumbing 334 lt10 ndash 502 ugL 58 Distribution 43 lt10-105 ugL 1
Summary of Organic parameters sampled during this reporting period or the most recent sample results
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Alachlor Jan 14 2015 lt010 ugL no Aldicarb Jan 14 2015 lt10 ugL no Aldrin + Dieldrin Jan 14 2015 lt0040 ugL no Atrazine + N-dealkylated metobolites Jan 14 2015 lt020 ugL no Azinphos-methyl Jan 14 2015 lt010 ugL no Bendiocarb Jan 14 2015 lt020 ugL no Benzene Jan 14 2015 lt050 ugL no Benzo(a)pyrene Jan 14 2015 lt0010 ugL no Bromoxynil Jan 14 2015 lt020 ugL no Carbaryl Jan 14 2015 lt020 ugL no Carbofuran Jan 14 2015 lt020 ugL no Carbon Tetrachloride Jan 14 2015 lt050 ugL no Chlordane (Total) Jan 14 2015 lt030 ugL no Chlorpyrifos Jan 14 2015 lt010 ugL no Cyanazine Jan 14 2015 lt010 ugL no Diazinon Jan 14 2015 lt010 ugL no Dicamba Jan 14 2015 lt020 ugL no 12-Dichlorobenzene Jan 14 2015 lt050 ugL no 14-Dichlorobenzene Jan 14 2015 lt050 ugL no Dichlorodiphenyltrichloroethane (DDT) + metabolites
Jan 14 2015 lt040 ugL no
12-Dichloroethane Jan 14 2015 lt050 ugL no 11-Dichloroethylene (vinylidene chloride)
Jan 14 2015 lt050 ugL no
Dichloromethane Jan 14 2015 lt50 ugL no 2-4 Dichlorophenol Jan 14 2015 lt030 ugL no 24-Dichlorophenoxy acetic acid (24-D) Jan 14 2015 lt020 ugL no Diclofop-methyl Jan 14 2015 lt020 ugL no Dimethoate Jan 14 2015 lt010 ugL no Dinoseb Jan 14 2015 lt020 ugL no Diquat Jan 14 2015 lt10 ugL no Diuron Jan 14 2015 lt10 ugL no Glyphosate Jan 14 2015 lt50 ugL no Heptachlor + Heptachlor Epoxide Jan 14 2015 lt020 ugL no
Drinking Water Systems Regulations Page 5 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Lindane (Total) Jan 14 2015 lt010 ugL no Malathion Jan 14 2015 lt010 ugL no Methoxychlor Jan 14 2015 lt010 ugL no Metolachlor Jan 14 2015 lt010 ugL no Metribuzin Jan 14 2015 lt010 ugL no Monochlorobenzene Jan 14 2015 lt050 ugL no Paraquat Jan 14 2015 lt10 ugL no Parathion Jan 14 2015 lt010 ugL no Pentachlorophenol Jan 14 2015 lt050 ugL no Phorate Jan 14 2015 lt010 ugL no Picloram Jan 14 2015 lt020 ugL no Polychlorinated Biphenyls(PCB) Jan 14 2015 lt0035 ugL no Prometryne Jan 14 2015 lt010 ugL no Simazine Jan 14 2015 lt010 ugL no THM (NOTE show latest annual average)
Jan Apr June Oct 2015
3245 ugL no
Temephos Jan 14 2015 lt010 ugL no Terbufos Jan 14 2015 lt020 ugL no Tetrachloroethylene Jan 14 2015 lt050 ugL no 2346-Tetrachlorophenol Jan 14 2015 lt050 ugL no Triallate Jan 14 2015 lt010 ugL no Trichloroethylene Jan 14 2015 lt050 ugL no 246-Trichlorophenol Jan 14 2015 lt050 ugL no 245-Trichlorophenoxy acetic acid (245-T) Jan 14 2015 lt020 ugL no Trifluralin Jan 14 2015 lt010 ugL no Vinyl Chloride Jan 14 2015 lt020 ugL no
List any Inorganic or Organic parameter(s) that exceeded half the standard prescribed in Schedule 2 of Ontario Drinking Water Quality Standards
Parameter Result Value Unit of Measure Date of Sample
Drinking Water Systems Regulations Page 6 of 6 (PIBS 4435e01) December 2011
When we heal the earth we heal ourselves ~David Orr
The activist is not the man who says the river is dirty The activist is the man who cleans up the river
~Ross Perot
We never know the worth of water till the well is dry ~Thomas Fuller ndash1732
Pure water is the worldrsquos first and foremost medicine ~Slovakian Proverb
No one can see their reflection in running water It is only in still water that we can see
~Taoist proverb
My connection to the earth is reinforced through the rhythm of the waves ~Mike Dolan
In one drop of water are found all the secrets of the oceans ~Kahlil Gibran
The people are like water and the ruler a boat Water can support a boat or overturn it ~William Shakespeare
A man of wisdom delights in water ~Confucius
Water ndash conserve and protect it ndash create a ripple effect ~City of Thunder Bay
this document is printed on acid-free
archival SMART paper made from 30
post consumer waste
TB2176(2016)
- City of Thunder Bay 2015 Annual Report - Drinking Water Quality - Front Cover
- Table of Contents
- Message from the Director - Michelle Warywoda
- Who We Are
- How Your Water Is Treated
- How Your Water Is Delivered
- Water Quality Highlights 2015
- Operator Certification and Training
- Our Commitment to Continual Improvement
- Corrosion Control Program for Lead
- Lead - Frequently Asked Questions
- Source Water Protection
- Wise Water Use
- EarthCare
- Drinking Water - Frequently Asked Questions
- Contact Us
- Treated Water Distribution 2015 Summary Report
- Ontario Drinking Water Systems Regulation O Reg 17003 Annual Report 2015 for Bare Point Water Treatment Plant and Distribution Subsystem
- Back Cover
Drinking-Water Systems Regulation O Reg 17003
Provide details on the notices submitted in accordance with subsection 18(1) of the Safe Drinking-Water Act or section 16-4 of Schedule 16 of OReg17003 and reported to Spills Action Centre
Incident Date Parameter Result Unit of
Measure Corrective Action Corrective Action Date
Feb 19 2015 Chlorine 003 mgL Flush amp re-sample Feb 19 2015 Mar 23 2015 Lead 105 ugL Flush amp re-sample Mar 23 2015 May 02 2015 Total Coliform Present pa100ml Flush amp re-sample May 05 2015 June 24 2015 Total Coliform Present pa100ml Flush amp re-sample June 26 2015 June 26 2015 Total Coliform Present pa100ml Flush amp re-sample June 29 2015 June 27 2015 Total Coliform 3 MPN100ml Precautionary BWA
issued flush sanitize amp re-sample
June 29 2015
July 25 2015 Total Coliform Present pa100ml Flush amp re-sample July 28 2015 Aug 27 2015 Total Coliform Present pa100ml Flush amp re-sample Aug 30 2015 Sept 01 2015 Chlorine 003 mgL Flush re-sample amp bacti
sample Sep 8 2015
Nov 10 2015 Chlorine 001 mgL Flush amp re-sample Nov 10 2015 Nov 10 2015 Chlorine 002 MgL Flush amp re-sample Nov 10 2015
Microbiological testing done under the Schedule 10 11 or 12 of Regulation 17003 during this reporting period
Number of
Samples
Range of EColi Or Fecal Results
(min )-(max )
Range of Total Coliform Results
(min )-(max )
Number of HPC Samples
Range of HPC Results
(min )-(max )
Raw 52 lt10 ndash 10 lt10 - 19 NA NA Treated 52 Absent Absent 52 0 - 1 Distribution 1631 Absent Present 500 0-820
Operational testing done under Schedule 7 8 or 9 of Regulation 17003 during the period covered by this Annual Report
Number of Grab
Samples
Range of Results (min )-(max ) Unit of Measure
Turbidity 8760 0048-007 NTU Chlorine 8760 132-157 mgL Fluoride (If the DWS provides fluoridation)
NA NA NA
NOTE For continuous monitors use 8760 as the number of samples
Drinking Water Systems Regulations Page 3 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Summary of additional testing and sampling carried out in accordance with the requirement of an approval order or other legal instrument
Date of legal instrument issued Parameter Date Sampled Result Unit of Measure
MDWL 024-101 July 27 2015
Chloramines Nov 17 2015 0096 mgL
MDWL 024-101 July 27 2015
Benzo(a)pyrene Jan 14 2015 lt0010 ugL
MDWL 024-101 July 27 2015
Cyanide Jan 14 2015 lt00020 mgL
Summary of Inorganic parameters tested during this reporting period or the most recent sample results
Parameter Sample Date Result Value Unit of Measure Exceedance Antimony January 14 2015 lt060 ugL no Arsenic January 14 2015 lt10 ugL no Barium January 14 2015 lt10 ugL no Boron January 14 2015 lt50 ugL no Cadmium January 14 2015 lt010 ugL no Chromium January 14 2015 lt10 ugL no Lead See Schedule 151
information Mercury January 14 2015 lt010 ugL no Selenium January 14 2015 lt10 ugL no Sodium Jan Apr June Oct 2015
Avg 320 mgL no
Uranium January 14 2015 lt20 ugL no Fluoride January 14 2015 lt0024 mgL no Nitrite October 13 2015 lt0010 mgL no Nitrate October 13 2015 0331 mgL no
only for drinking water systems testing under Schedule 152 this includes large municipal non-residential systems small municipal non-residential systems non-municipal seasonal residential systems large non-municipal non-residential systems and small non-municipal non-residential systems
Summary of lead testing under Schedule 151 during this reporting period (applicable to the following drinking water systems large municipal residential systems small municipal residential systems and non-municipal year-round residential systems)
Location Type Number of Range of Lead Results Unit of Number of
Drinking Water Systems Regulations Page 4 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Samples (min) ndash (max ) Measure Exceedances Plumbing 334 lt10 ndash 502 ugL 58 Distribution 43 lt10-105 ugL 1
Summary of Organic parameters sampled during this reporting period or the most recent sample results
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Alachlor Jan 14 2015 lt010 ugL no Aldicarb Jan 14 2015 lt10 ugL no Aldrin + Dieldrin Jan 14 2015 lt0040 ugL no Atrazine + N-dealkylated metobolites Jan 14 2015 lt020 ugL no Azinphos-methyl Jan 14 2015 lt010 ugL no Bendiocarb Jan 14 2015 lt020 ugL no Benzene Jan 14 2015 lt050 ugL no Benzo(a)pyrene Jan 14 2015 lt0010 ugL no Bromoxynil Jan 14 2015 lt020 ugL no Carbaryl Jan 14 2015 lt020 ugL no Carbofuran Jan 14 2015 lt020 ugL no Carbon Tetrachloride Jan 14 2015 lt050 ugL no Chlordane (Total) Jan 14 2015 lt030 ugL no Chlorpyrifos Jan 14 2015 lt010 ugL no Cyanazine Jan 14 2015 lt010 ugL no Diazinon Jan 14 2015 lt010 ugL no Dicamba Jan 14 2015 lt020 ugL no 12-Dichlorobenzene Jan 14 2015 lt050 ugL no 14-Dichlorobenzene Jan 14 2015 lt050 ugL no Dichlorodiphenyltrichloroethane (DDT) + metabolites
Jan 14 2015 lt040 ugL no
12-Dichloroethane Jan 14 2015 lt050 ugL no 11-Dichloroethylene (vinylidene chloride)
Jan 14 2015 lt050 ugL no
Dichloromethane Jan 14 2015 lt50 ugL no 2-4 Dichlorophenol Jan 14 2015 lt030 ugL no 24-Dichlorophenoxy acetic acid (24-D) Jan 14 2015 lt020 ugL no Diclofop-methyl Jan 14 2015 lt020 ugL no Dimethoate Jan 14 2015 lt010 ugL no Dinoseb Jan 14 2015 lt020 ugL no Diquat Jan 14 2015 lt10 ugL no Diuron Jan 14 2015 lt10 ugL no Glyphosate Jan 14 2015 lt50 ugL no Heptachlor + Heptachlor Epoxide Jan 14 2015 lt020 ugL no
Drinking Water Systems Regulations Page 5 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Lindane (Total) Jan 14 2015 lt010 ugL no Malathion Jan 14 2015 lt010 ugL no Methoxychlor Jan 14 2015 lt010 ugL no Metolachlor Jan 14 2015 lt010 ugL no Metribuzin Jan 14 2015 lt010 ugL no Monochlorobenzene Jan 14 2015 lt050 ugL no Paraquat Jan 14 2015 lt10 ugL no Parathion Jan 14 2015 lt010 ugL no Pentachlorophenol Jan 14 2015 lt050 ugL no Phorate Jan 14 2015 lt010 ugL no Picloram Jan 14 2015 lt020 ugL no Polychlorinated Biphenyls(PCB) Jan 14 2015 lt0035 ugL no Prometryne Jan 14 2015 lt010 ugL no Simazine Jan 14 2015 lt010 ugL no THM (NOTE show latest annual average)
Jan Apr June Oct 2015
3245 ugL no
Temephos Jan 14 2015 lt010 ugL no Terbufos Jan 14 2015 lt020 ugL no Tetrachloroethylene Jan 14 2015 lt050 ugL no 2346-Tetrachlorophenol Jan 14 2015 lt050 ugL no Triallate Jan 14 2015 lt010 ugL no Trichloroethylene Jan 14 2015 lt050 ugL no 246-Trichlorophenol Jan 14 2015 lt050 ugL no 245-Trichlorophenoxy acetic acid (245-T) Jan 14 2015 lt020 ugL no Trifluralin Jan 14 2015 lt010 ugL no Vinyl Chloride Jan 14 2015 lt020 ugL no
List any Inorganic or Organic parameter(s) that exceeded half the standard prescribed in Schedule 2 of Ontario Drinking Water Quality Standards
Parameter Result Value Unit of Measure Date of Sample
Drinking Water Systems Regulations Page 6 of 6 (PIBS 4435e01) December 2011
When we heal the earth we heal ourselves ~David Orr
The activist is not the man who says the river is dirty The activist is the man who cleans up the river
~Ross Perot
We never know the worth of water till the well is dry ~Thomas Fuller ndash1732
Pure water is the worldrsquos first and foremost medicine ~Slovakian Proverb
No one can see their reflection in running water It is only in still water that we can see
~Taoist proverb
My connection to the earth is reinforced through the rhythm of the waves ~Mike Dolan
In one drop of water are found all the secrets of the oceans ~Kahlil Gibran
The people are like water and the ruler a boat Water can support a boat or overturn it ~William Shakespeare
A man of wisdom delights in water ~Confucius
Water ndash conserve and protect it ndash create a ripple effect ~City of Thunder Bay
this document is printed on acid-free
archival SMART paper made from 30
post consumer waste
TB2176(2016)
- City of Thunder Bay 2015 Annual Report - Drinking Water Quality - Front Cover
- Table of Contents
- Message from the Director - Michelle Warywoda
- Who We Are
- How Your Water Is Treated
- How Your Water Is Delivered
- Water Quality Highlights 2015
- Operator Certification and Training
- Our Commitment to Continual Improvement
- Corrosion Control Program for Lead
- Lead - Frequently Asked Questions
- Source Water Protection
- Wise Water Use
- EarthCare
- Drinking Water - Frequently Asked Questions
- Contact Us
- Treated Water Distribution 2015 Summary Report
- Ontario Drinking Water Systems Regulation O Reg 17003 Annual Report 2015 for Bare Point Water Treatment Plant and Distribution Subsystem
- Back Cover
Drinking-Water Systems Regulation O Reg 17003
Summary of additional testing and sampling carried out in accordance with the requirement of an approval order or other legal instrument
Date of legal instrument issued Parameter Date Sampled Result Unit of Measure
MDWL 024-101 July 27 2015
Chloramines Nov 17 2015 0096 mgL
MDWL 024-101 July 27 2015
Benzo(a)pyrene Jan 14 2015 lt0010 ugL
MDWL 024-101 July 27 2015
Cyanide Jan 14 2015 lt00020 mgL
Summary of Inorganic parameters tested during this reporting period or the most recent sample results
Parameter Sample Date Result Value Unit of Measure Exceedance Antimony January 14 2015 lt060 ugL no Arsenic January 14 2015 lt10 ugL no Barium January 14 2015 lt10 ugL no Boron January 14 2015 lt50 ugL no Cadmium January 14 2015 lt010 ugL no Chromium January 14 2015 lt10 ugL no Lead See Schedule 151
information Mercury January 14 2015 lt010 ugL no Selenium January 14 2015 lt10 ugL no Sodium Jan Apr June Oct 2015
Avg 320 mgL no
Uranium January 14 2015 lt20 ugL no Fluoride January 14 2015 lt0024 mgL no Nitrite October 13 2015 lt0010 mgL no Nitrate October 13 2015 0331 mgL no
only for drinking water systems testing under Schedule 152 this includes large municipal non-residential systems small municipal non-residential systems non-municipal seasonal residential systems large non-municipal non-residential systems and small non-municipal non-residential systems
Summary of lead testing under Schedule 151 during this reporting period (applicable to the following drinking water systems large municipal residential systems small municipal residential systems and non-municipal year-round residential systems)
Location Type Number of Range of Lead Results Unit of Number of
Drinking Water Systems Regulations Page 4 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Samples (min) ndash (max ) Measure Exceedances Plumbing 334 lt10 ndash 502 ugL 58 Distribution 43 lt10-105 ugL 1
Summary of Organic parameters sampled during this reporting period or the most recent sample results
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Alachlor Jan 14 2015 lt010 ugL no Aldicarb Jan 14 2015 lt10 ugL no Aldrin + Dieldrin Jan 14 2015 lt0040 ugL no Atrazine + N-dealkylated metobolites Jan 14 2015 lt020 ugL no Azinphos-methyl Jan 14 2015 lt010 ugL no Bendiocarb Jan 14 2015 lt020 ugL no Benzene Jan 14 2015 lt050 ugL no Benzo(a)pyrene Jan 14 2015 lt0010 ugL no Bromoxynil Jan 14 2015 lt020 ugL no Carbaryl Jan 14 2015 lt020 ugL no Carbofuran Jan 14 2015 lt020 ugL no Carbon Tetrachloride Jan 14 2015 lt050 ugL no Chlordane (Total) Jan 14 2015 lt030 ugL no Chlorpyrifos Jan 14 2015 lt010 ugL no Cyanazine Jan 14 2015 lt010 ugL no Diazinon Jan 14 2015 lt010 ugL no Dicamba Jan 14 2015 lt020 ugL no 12-Dichlorobenzene Jan 14 2015 lt050 ugL no 14-Dichlorobenzene Jan 14 2015 lt050 ugL no Dichlorodiphenyltrichloroethane (DDT) + metabolites
Jan 14 2015 lt040 ugL no
12-Dichloroethane Jan 14 2015 lt050 ugL no 11-Dichloroethylene (vinylidene chloride)
Jan 14 2015 lt050 ugL no
Dichloromethane Jan 14 2015 lt50 ugL no 2-4 Dichlorophenol Jan 14 2015 lt030 ugL no 24-Dichlorophenoxy acetic acid (24-D) Jan 14 2015 lt020 ugL no Diclofop-methyl Jan 14 2015 lt020 ugL no Dimethoate Jan 14 2015 lt010 ugL no Dinoseb Jan 14 2015 lt020 ugL no Diquat Jan 14 2015 lt10 ugL no Diuron Jan 14 2015 lt10 ugL no Glyphosate Jan 14 2015 lt50 ugL no Heptachlor + Heptachlor Epoxide Jan 14 2015 lt020 ugL no
Drinking Water Systems Regulations Page 5 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Lindane (Total) Jan 14 2015 lt010 ugL no Malathion Jan 14 2015 lt010 ugL no Methoxychlor Jan 14 2015 lt010 ugL no Metolachlor Jan 14 2015 lt010 ugL no Metribuzin Jan 14 2015 lt010 ugL no Monochlorobenzene Jan 14 2015 lt050 ugL no Paraquat Jan 14 2015 lt10 ugL no Parathion Jan 14 2015 lt010 ugL no Pentachlorophenol Jan 14 2015 lt050 ugL no Phorate Jan 14 2015 lt010 ugL no Picloram Jan 14 2015 lt020 ugL no Polychlorinated Biphenyls(PCB) Jan 14 2015 lt0035 ugL no Prometryne Jan 14 2015 lt010 ugL no Simazine Jan 14 2015 lt010 ugL no THM (NOTE show latest annual average)
Jan Apr June Oct 2015
3245 ugL no
Temephos Jan 14 2015 lt010 ugL no Terbufos Jan 14 2015 lt020 ugL no Tetrachloroethylene Jan 14 2015 lt050 ugL no 2346-Tetrachlorophenol Jan 14 2015 lt050 ugL no Triallate Jan 14 2015 lt010 ugL no Trichloroethylene Jan 14 2015 lt050 ugL no 246-Trichlorophenol Jan 14 2015 lt050 ugL no 245-Trichlorophenoxy acetic acid (245-T) Jan 14 2015 lt020 ugL no Trifluralin Jan 14 2015 lt010 ugL no Vinyl Chloride Jan 14 2015 lt020 ugL no
List any Inorganic or Organic parameter(s) that exceeded half the standard prescribed in Schedule 2 of Ontario Drinking Water Quality Standards
Parameter Result Value Unit of Measure Date of Sample
Drinking Water Systems Regulations Page 6 of 6 (PIBS 4435e01) December 2011
When we heal the earth we heal ourselves ~David Orr
The activist is not the man who says the river is dirty The activist is the man who cleans up the river
~Ross Perot
We never know the worth of water till the well is dry ~Thomas Fuller ndash1732
Pure water is the worldrsquos first and foremost medicine ~Slovakian Proverb
No one can see their reflection in running water It is only in still water that we can see
~Taoist proverb
My connection to the earth is reinforced through the rhythm of the waves ~Mike Dolan
In one drop of water are found all the secrets of the oceans ~Kahlil Gibran
The people are like water and the ruler a boat Water can support a boat or overturn it ~William Shakespeare
A man of wisdom delights in water ~Confucius
Water ndash conserve and protect it ndash create a ripple effect ~City of Thunder Bay
this document is printed on acid-free
archival SMART paper made from 30
post consumer waste
TB2176(2016)
- City of Thunder Bay 2015 Annual Report - Drinking Water Quality - Front Cover
- Table of Contents
- Message from the Director - Michelle Warywoda
- Who We Are
- How Your Water Is Treated
- How Your Water Is Delivered
- Water Quality Highlights 2015
- Operator Certification and Training
- Our Commitment to Continual Improvement
- Corrosion Control Program for Lead
- Lead - Frequently Asked Questions
- Source Water Protection
- Wise Water Use
- EarthCare
- Drinking Water - Frequently Asked Questions
- Contact Us
- Treated Water Distribution 2015 Summary Report
- Ontario Drinking Water Systems Regulation O Reg 17003 Annual Report 2015 for Bare Point Water Treatment Plant and Distribution Subsystem
- Back Cover
Drinking-Water Systems Regulation O Reg 17003
Samples (min) ndash (max ) Measure Exceedances Plumbing 334 lt10 ndash 502 ugL 58 Distribution 43 lt10-105 ugL 1
Summary of Organic parameters sampled during this reporting period or the most recent sample results
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Alachlor Jan 14 2015 lt010 ugL no Aldicarb Jan 14 2015 lt10 ugL no Aldrin + Dieldrin Jan 14 2015 lt0040 ugL no Atrazine + N-dealkylated metobolites Jan 14 2015 lt020 ugL no Azinphos-methyl Jan 14 2015 lt010 ugL no Bendiocarb Jan 14 2015 lt020 ugL no Benzene Jan 14 2015 lt050 ugL no Benzo(a)pyrene Jan 14 2015 lt0010 ugL no Bromoxynil Jan 14 2015 lt020 ugL no Carbaryl Jan 14 2015 lt020 ugL no Carbofuran Jan 14 2015 lt020 ugL no Carbon Tetrachloride Jan 14 2015 lt050 ugL no Chlordane (Total) Jan 14 2015 lt030 ugL no Chlorpyrifos Jan 14 2015 lt010 ugL no Cyanazine Jan 14 2015 lt010 ugL no Diazinon Jan 14 2015 lt010 ugL no Dicamba Jan 14 2015 lt020 ugL no 12-Dichlorobenzene Jan 14 2015 lt050 ugL no 14-Dichlorobenzene Jan 14 2015 lt050 ugL no Dichlorodiphenyltrichloroethane (DDT) + metabolites
Jan 14 2015 lt040 ugL no
12-Dichloroethane Jan 14 2015 lt050 ugL no 11-Dichloroethylene (vinylidene chloride)
Jan 14 2015 lt050 ugL no
Dichloromethane Jan 14 2015 lt50 ugL no 2-4 Dichlorophenol Jan 14 2015 lt030 ugL no 24-Dichlorophenoxy acetic acid (24-D) Jan 14 2015 lt020 ugL no Diclofop-methyl Jan 14 2015 lt020 ugL no Dimethoate Jan 14 2015 lt010 ugL no Dinoseb Jan 14 2015 lt020 ugL no Diquat Jan 14 2015 lt10 ugL no Diuron Jan 14 2015 lt10 ugL no Glyphosate Jan 14 2015 lt50 ugL no Heptachlor + Heptachlor Epoxide Jan 14 2015 lt020 ugL no
Drinking Water Systems Regulations Page 5 of 6 (PIBS 4435e01) December 2011
Drinking-Water Systems Regulation O Reg 17003
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Lindane (Total) Jan 14 2015 lt010 ugL no Malathion Jan 14 2015 lt010 ugL no Methoxychlor Jan 14 2015 lt010 ugL no Metolachlor Jan 14 2015 lt010 ugL no Metribuzin Jan 14 2015 lt010 ugL no Monochlorobenzene Jan 14 2015 lt050 ugL no Paraquat Jan 14 2015 lt10 ugL no Parathion Jan 14 2015 lt010 ugL no Pentachlorophenol Jan 14 2015 lt050 ugL no Phorate Jan 14 2015 lt010 ugL no Picloram Jan 14 2015 lt020 ugL no Polychlorinated Biphenyls(PCB) Jan 14 2015 lt0035 ugL no Prometryne Jan 14 2015 lt010 ugL no Simazine Jan 14 2015 lt010 ugL no THM (NOTE show latest annual average)
Jan Apr June Oct 2015
3245 ugL no
Temephos Jan 14 2015 lt010 ugL no Terbufos Jan 14 2015 lt020 ugL no Tetrachloroethylene Jan 14 2015 lt050 ugL no 2346-Tetrachlorophenol Jan 14 2015 lt050 ugL no Triallate Jan 14 2015 lt010 ugL no Trichloroethylene Jan 14 2015 lt050 ugL no 246-Trichlorophenol Jan 14 2015 lt050 ugL no 245-Trichlorophenoxy acetic acid (245-T) Jan 14 2015 lt020 ugL no Trifluralin Jan 14 2015 lt010 ugL no Vinyl Chloride Jan 14 2015 lt020 ugL no
List any Inorganic or Organic parameter(s) that exceeded half the standard prescribed in Schedule 2 of Ontario Drinking Water Quality Standards
Parameter Result Value Unit of Measure Date of Sample
Drinking Water Systems Regulations Page 6 of 6 (PIBS 4435e01) December 2011
When we heal the earth we heal ourselves ~David Orr
The activist is not the man who says the river is dirty The activist is the man who cleans up the river
~Ross Perot
We never know the worth of water till the well is dry ~Thomas Fuller ndash1732
Pure water is the worldrsquos first and foremost medicine ~Slovakian Proverb
No one can see their reflection in running water It is only in still water that we can see
~Taoist proverb
My connection to the earth is reinforced through the rhythm of the waves ~Mike Dolan
In one drop of water are found all the secrets of the oceans ~Kahlil Gibran
The people are like water and the ruler a boat Water can support a boat or overturn it ~William Shakespeare
A man of wisdom delights in water ~Confucius
Water ndash conserve and protect it ndash create a ripple effect ~City of Thunder Bay
this document is printed on acid-free
archival SMART paper made from 30
post consumer waste
TB2176(2016)
- City of Thunder Bay 2015 Annual Report - Drinking Water Quality - Front Cover
- Table of Contents
- Message from the Director - Michelle Warywoda
- Who We Are
- How Your Water Is Treated
- How Your Water Is Delivered
- Water Quality Highlights 2015
- Operator Certification and Training
- Our Commitment to Continual Improvement
- Corrosion Control Program for Lead
- Lead - Frequently Asked Questions
- Source Water Protection
- Wise Water Use
- EarthCare
- Drinking Water - Frequently Asked Questions
- Contact Us
- Treated Water Distribution 2015 Summary Report
- Ontario Drinking Water Systems Regulation O Reg 17003 Annual Report 2015 for Bare Point Water Treatment Plant and Distribution Subsystem
- Back Cover
Drinking-Water Systems Regulation O Reg 17003
Parameter Sample Date
Result Value
Unit of Measure Exceedance
Lindane (Total) Jan 14 2015 lt010 ugL no Malathion Jan 14 2015 lt010 ugL no Methoxychlor Jan 14 2015 lt010 ugL no Metolachlor Jan 14 2015 lt010 ugL no Metribuzin Jan 14 2015 lt010 ugL no Monochlorobenzene Jan 14 2015 lt050 ugL no Paraquat Jan 14 2015 lt10 ugL no Parathion Jan 14 2015 lt010 ugL no Pentachlorophenol Jan 14 2015 lt050 ugL no Phorate Jan 14 2015 lt010 ugL no Picloram Jan 14 2015 lt020 ugL no Polychlorinated Biphenyls(PCB) Jan 14 2015 lt0035 ugL no Prometryne Jan 14 2015 lt010 ugL no Simazine Jan 14 2015 lt010 ugL no THM (NOTE show latest annual average)
Jan Apr June Oct 2015
3245 ugL no
Temephos Jan 14 2015 lt010 ugL no Terbufos Jan 14 2015 lt020 ugL no Tetrachloroethylene Jan 14 2015 lt050 ugL no 2346-Tetrachlorophenol Jan 14 2015 lt050 ugL no Triallate Jan 14 2015 lt010 ugL no Trichloroethylene Jan 14 2015 lt050 ugL no 246-Trichlorophenol Jan 14 2015 lt050 ugL no 245-Trichlorophenoxy acetic acid (245-T) Jan 14 2015 lt020 ugL no Trifluralin Jan 14 2015 lt010 ugL no Vinyl Chloride Jan 14 2015 lt020 ugL no
List any Inorganic or Organic parameter(s) that exceeded half the standard prescribed in Schedule 2 of Ontario Drinking Water Quality Standards
Parameter Result Value Unit of Measure Date of Sample
Drinking Water Systems Regulations Page 6 of 6 (PIBS 4435e01) December 2011
When we heal the earth we heal ourselves ~David Orr
The activist is not the man who says the river is dirty The activist is the man who cleans up the river
~Ross Perot
We never know the worth of water till the well is dry ~Thomas Fuller ndash1732
Pure water is the worldrsquos first and foremost medicine ~Slovakian Proverb
No one can see their reflection in running water It is only in still water that we can see
~Taoist proverb
My connection to the earth is reinforced through the rhythm of the waves ~Mike Dolan
In one drop of water are found all the secrets of the oceans ~Kahlil Gibran
The people are like water and the ruler a boat Water can support a boat or overturn it ~William Shakespeare
A man of wisdom delights in water ~Confucius
Water ndash conserve and protect it ndash create a ripple effect ~City of Thunder Bay
this document is printed on acid-free
archival SMART paper made from 30
post consumer waste
TB2176(2016)
- City of Thunder Bay 2015 Annual Report - Drinking Water Quality - Front Cover
- Table of Contents
- Message from the Director - Michelle Warywoda
- Who We Are
- How Your Water Is Treated
- How Your Water Is Delivered
- Water Quality Highlights 2015
- Operator Certification and Training
- Our Commitment to Continual Improvement
- Corrosion Control Program for Lead
- Lead - Frequently Asked Questions
- Source Water Protection
- Wise Water Use
- EarthCare
- Drinking Water - Frequently Asked Questions
- Contact Us
- Treated Water Distribution 2015 Summary Report
- Ontario Drinking Water Systems Regulation O Reg 17003 Annual Report 2015 for Bare Point Water Treatment Plant and Distribution Subsystem
- Back Cover
When we heal the earth we heal ourselves ~David Orr
The activist is not the man who says the river is dirty The activist is the man who cleans up the river
~Ross Perot
We never know the worth of water till the well is dry ~Thomas Fuller ndash1732
Pure water is the worldrsquos first and foremost medicine ~Slovakian Proverb
No one can see their reflection in running water It is only in still water that we can see
~Taoist proverb
My connection to the earth is reinforced through the rhythm of the waves ~Mike Dolan
In one drop of water are found all the secrets of the oceans ~Kahlil Gibran
The people are like water and the ruler a boat Water can support a boat or overturn it ~William Shakespeare
A man of wisdom delights in water ~Confucius
Water ndash conserve and protect it ndash create a ripple effect ~City of Thunder Bay
this document is printed on acid-free
archival SMART paper made from 30
post consumer waste
TB2176(2016)
- City of Thunder Bay 2015 Annual Report - Drinking Water Quality - Front Cover
- Table of Contents
- Message from the Director - Michelle Warywoda
- Who We Are
- How Your Water Is Treated
- How Your Water Is Delivered
- Water Quality Highlights 2015
- Operator Certification and Training
- Our Commitment to Continual Improvement
- Corrosion Control Program for Lead
- Lead - Frequently Asked Questions
- Source Water Protection
- Wise Water Use
- EarthCare
- Drinking Water - Frequently Asked Questions
- Contact Us
- Treated Water Distribution 2015 Summary Report
- Ontario Drinking Water Systems Regulation O Reg 17003 Annual Report 2015 for Bare Point Water Treatment Plant and Distribution Subsystem
- Back Cover
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