CISCO VoIP Telephone System Presence and Instant Messaging ...€¦ · The CISCO Jabber application for computers is the software application used for the Software-based CISCO VoIP

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CISCOVoIPTelephoneSystemPresenceandInstantMessaging/Chat

CISCOJabberApplicationonFoothill-DeAnzaCC

Computers

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TableofContents

Summary....................................................................................................................................3

InstallJabberApplicationOntoDistrictComputer......................................................4DoIhavetheCISCOJabberapplicationinstalledonmydistrict/collegeprovidedcomputer?............................................................................................................................................4InstalltheCISCOJabberapplicationontoyourdistrict/collegeprovidedcomputer4

UsingtheCISCOJabberApplication:SignIntoYourCISCOVoIPAccount............5FirstTimeLogin.................................................................................................................................5QuittheJabberApplication...........................................................................................................6

Presence.....................................................................................................................................7CreateCustomStatus.......................................................................................................................8DeleteCustomStatus.......................................................................................................................9

InstantMessaging/Chat....................................................................................................10AddContacts....................................................................................................................................10InitiateaChat...................................................................................................................................11GroupChat........................................................................................................................................13

InitiateaphonecallonmydeskphoneviaJabber...................................................14

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SummaryTheCISCOJabberapplicationforcomputersisthesoftwareapplicationusedfortheSoftware-basedCISCOVoIPtelephones.However,PresenceandInstantMessaging(Chat)areavailablewithintheJabberapplicationavailabletothoseFHDAfulltimeemployeeswhohavechosenthedeskphoneinsteadoftheSoftware-basedphone.Also,withthisJabberapplicationandadeskphoneyoucaninitiateandendacallusingthisJabberapplication.However,theconversationwillbeconductedviathedeskphone.ThisuserguideshowsyouhowtoobtaintheJabbersoftwareandprovidesbasicguidanceonhowtousetheseadditionalfeatures.

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InstallJabberApplicationOntoDistrictComputer

DoIhavetheCISCOJabberapplicationinstalledonmydistrict/collegeprovidedcomputer?IfyouchosetheSoftware-BasedVoIPphoneorreceivedanewDistrictcomputerafterJuly1,2017,youshouldhavetheJabberapplicationinstalledonyourdistrict/collegeprovidedcomputer.IfyoudonothaveJabberinstalledfollowtheinstructionsbelowtoinstalltheCISCOJabberapplicationontoyourDistrictcomputer.

InstalltheCISCOJabberapplicationontoyourdistrict/collegeprovidedcomputerSignintoMyPortalandselecttheEmployeeTab.Scrolldownontheleftsideofscreentolocatetheinformationshownbelow.Clickontheassociatedinstallerfortheoperatingsystemofyourcomputer

Ifyourunintoanyproblemsduringtheinstallation,pleasecontacttheETSCallCenterat(408)864-8324orsubmitanETSRequestforHelp:usingabrowsergotoetshelp.fhda.edu.SigninusingyourMyPortalIDandpassword.

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UsingtheCISCOJabberApplication:SignIntoYourCISCOVoIPAccount

FirstTimeLogin1. LaunchtheCISCOJabberapplication.Theloginscreenwillappear.2. ThefirsttimeyoulogintypeyourCWID@fhda.eduintheUserIdfield.

a. ForsubsequentloginstypeonlyyourCWIDforyourUserID.3. TypeyourMyPortalpasswordintothePasswordfield.4. IfyouwanttobeautomaticallyloggedinwhenyoulaunchtheJabber

application,clickontheboxnexttoAutomaticsign-in.5. NowclickonSignIn

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QuittheJabberApplicationNomatterwhetheryouSignOutorQuitJabber,youberequiredtosigninwhenyoure-launchtheapplication.Unless,youhaveselectedAutomaticsign-in.

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PresencePresenceisusedsothatothersknowwhenyouareavailableforaphonecall,chatorofficevisit.YouravailabilitystatusissetintheupperleftoftheJabberapplicationwindow.TheotherindividualwillneedtouseJabberandaddyouasacontacttoseeyourstatus.

Thesearethedefaultstatuses:

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CreateCustomStatusYoucanaddcustomstatusindicators.Selectthecolorstatusyouwanttouseforyourcustomstatus.Thenclickonthewordstoedit/changetoyourcustomstatus.Thiswillnotreplacethepreviousstatus.Seetheexamplescreenshotsbelow:

Thisscreenshothasseveralcustomstatuses:

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DeleteCustomStatusUnfortunatelythereisnowaytodeletejustonestatus.WhenyouselectDeleteCustomStatuses,allcustomstatuseswillbedeleted.

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InstantMessaging/ChatTheCISCOJabberapplicationincludesInstantMessagingoroftencalledChat.WhenbothpartiesaresignedintotheJabberapplication,achatsessioncanbeinitiated.Youcanalsoconductagroupchat.

AddContactsClickontheContactsiconontheleftsideofthewindow.Ifyoudonothaveanycontacts,youcaneasilyaddthem.GototheContactspulldownmenuatthetopoftheJabberApplicationandselectNewContact…

Begintypingtheindividual’snameandaselectionofnameswillappear.Clickonthepersonyouwanttoaddtoyourcontactsandthefieldswillbeautofilled.

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Next,clickontheAddbutton.

Yournewcontactshouldappearinyourcontactslist.Seeexamplebelow.

InitiateaChatSelectthepersonyouwanttoInstantMessage/Chatwithandthenclickonthemessageicon.Achatwindowwillappear.However,intheexamplebelow,Linda’sPresencedotisyellowandsaysshe’sAway.But,itdoesmeanJabberisrunningonhercomputer.Notethoseinthecontactlistwithagreyedoutpresencedot,whichmeanstheJabberapplicationisnotrunningontheircomputerandtheyarecurrentlyoffline–i.e.John

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IntheexamplebelowyouwillseethatLindadecidedtochatwithme.Toquitthechatsessionyoucanjustclosethewindow(clickonreddotupperleft)

Ifyoujusthoveroverthemessageiconforthepersonyouwanttochatwithinthecontactslist,thefollowingwindowwillappearandyoucaninitiatethechatthiswayaswell:

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GroupChatYoucanalsoinitiateagroupchat.GototheFilepulldownmenuandselectNewGroupChat…

Thefollowingwindowwillappear.YoucanselectpeoplefromyourcontactslistbyclickingonthecheckboxtotherightoftheirnameoraddpeopledirectlyintothefieldnexttoPeople:Toinitiatethechat,clickontheInvitebuttonatbottomright.

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InitiateaphonecallonmydeskphoneviaJabberIncombinationwithyourdeskphoneusingJabberyoucaninitiateandendphonecallsthatareconductedusingyourdeskphone.Hoveroveroneofyourcontactsandthewindowontheleftwillpopup.ClickontheCallbutton.Orjustclickontheiconforthehandsettotherightofthecontactnameinthelist.Notetheiconatthebottomofthemainwindowthatshowsthedeskphone.

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Whenyouinitiatethecall,thewindowbelowappears.Thereisnovideoassociatedwiththecallandyouarenowusingyourdeskphoneforthecall,notyourcomputer.Toendthecallclickontheredhandseticon.