Cisco Orta Ölçekli İşletmeler için İşbirliği Çözümleri - Cisco Connect TR '14
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Midsize Collaboration Solution Solve the communications challenges Lead to better business results
Caroline Aubineau, Sales Business Development Manager
Cisco Collaboration Market Development
Istanbul, December 2014
Cisco and/or its affiliates. All rights reserved.
AGENDA 2
1
Collaboration Matters
$5.3Bn WW Collaboration Opportunity 2015 * Cisco GMV (Global Market View) Total Addressable Market
Companies with
20-1000 Employees
1 in 6 employees work in Midmarket
Collaboration a
Top 3 Priority *Gartner 2013 Annual CIO Survey - SMBs
Customers are faced with complex, silo solutions
How do I grow my business while keeping costs down?
Where should I invest in the right tools and training for my IT staff?
How can cloud help me to innovate and grow my business faster?
How can I deliver great user experiences, anywhere, on any device?
How can I get the capabilities I need but with less complexity?
How can I attract new talent?
What can I do to deepen relationships with customers, suppliers and partners?
Cisco and/or its affiliates. All rights reserved.
Cisco Collaboration Value
Delight users without
compromise
Empower every team
Start from where you
are
Experience Matters
To deliver a delightful, best-in-class
collaboration experience, software,
hardware and the network need to
come together
Make Collaboration Simple
In order to increase employee adoption
while decreasing operational cost
Transform Your Workplace
To allow your evolving workforce to
work from anywhere, anytime
Cisco and/or its affiliates. All rights reserved.
Our on-going commitment to the Midmarket
8
New Channel specializations
BE6000
HCS Cisco Powered Partners
Affordable, easy to use and
install endpoints
WebEx and CMR Pro
du
ct d
eve
lopm
ent
Pa
rtn
er
En
ab
lem
en
t
2012 Today 2014 2013
Simplified Licensing
Easy to order
Dedicated marketing
campaigns
and promotions
On-going partner enablement
workshops:
• 4000 Sales and technical
staff trained
• 35 Countries
• 100 Cities
BE7000
Packaged Collaboration Solutions
Cisco and/or its affiliates. All rights reserved.
Incredible Midmarket Momentum
#1 Voice Revenue Share (Synergy 2014)
>3 million users on BE6000 solutions
>10,000 midmarket customers in the past year
Nearly half a billion dollars in annual midmarket sales
Selling in 133 countries
>400 new midmarket partners
Business Edition Collaboration Overview & What’s New
Cisco and/or its affiliates. All rights reserved.
Better communications Turnkey Applications Platforms
Call Control
CUCM
Voicemail
Unity
Connection
IM &Presence
Jabber Attendant
Console
CUAC
Contact
Center
UCCX
Management
Prime
Collaboration
Paging
Paging
Server
UC Virtualization
Business Edition 7000 Over 500 User
Core Collaboration Applications
Video
TP Server
Business Edition 6000 Sub 500 Users
Application
Make Relevant to Your Business with 3rd
Party Applications
Sales
Applications
Hospitality
Call Recording Any 3rd Party Video Call Logging & Fax
Cisco and/or its affiliates. All rights reserved.
Customer Size
0–100 1000+
Medium-Scale BE6000H
1000 Users 2500 Devices 8+1 Apps
Voice / Video / IPT UC / Collaboration Apps Video Conferencing Contact Center 3rd Party Apps
Medium-Scale BE6000M
1000 Users 1200 Devices 4+1 Apps
Voice / Video / IPT UC / Collaboration Apps Contact Center 3rd Party Apps
On-Premise Family Model Options
Basic
IP
T to F
ull
Colla
bora
tion
No Max Capacity
Collaboration Software Licensing Framework Management Tools Seamless Migration
Large-Scale BE7000H
1000+ Users 3000+ Devices 5–10 Apps
Voice /Video / IPT UC / Collaboration Apps Video Conferencing Contact Center 3rd Party Apps
New
Cisco Packaged Collaboration Solutions Now Serving Companies of Every Size
100–1000
Small-Scale BE6000S
150 Users 300 Devices Core UC Apps Only
Voice / Video / IPT Core UC Apps Paging Services
New
Large-Scale BE7000M
1000+ Users 3000+ Devices 4–6 Apps
Voice / Video / IPT UC / Collaboration Apps Contact Center 3rd Party Apps
Cisco and/or its affiliates. All rights reserved.
150 Users 150 VM/UM
Users 50 Users /
Group
150 IM&P
Users
150
Users
BE6000S Platform
5 Preloaded applications
Call Control Cisco®
Unified CM
Messaging Cisco
Unity® Connection
Paging Cisco Paging
Server
IM &Presence Cisco Jabber®
Provisioning,
Management Cisco Prime™
Collaboration
New! Business Edition 6000S
ISR 2921-V 1x PRI or 4x BRI or 4x FXO
+ 10x CUBE Licenses
UCS E160D M2 Single socket, 6 core, 2GHz processor
(Intel® Xeon® Processor E5-2418L v2),
16Gb RAM, 3x600Gb, RAID5
UC Virtualization Hypervisor
What BE6000S Can Do For Your Business …
Routing Voice gateway Security
Collaboration for 25-150 users
*Available Q2 FY’15
Cisco and/or its affiliates. All rights reserved.
Video Conferencing
Call Control
Cisco®
Unified CM
Voicemail
Cisco
Unity®
Connection
Management
Cisco
TelePresence
Management
Suite
Video
Cisco
TelePresence
Server
Control
Cisco
TelePresence®
Conductor
Response
Cisco
Emergency
Responder
Contact
Center
Cisco
Unified CCX
Paging
Cisco
Paging
Server
Attendant
Console
Cisco
Unified AC
IM and
Presence
Cisco
Jabber®
Collaboration Edge
Cisco
Expressway /
VCS
Provisioning,
Management
Cisco
Prime™
Collaboration
*Record /Stream
Video
Cisco
TelePresence Content
Server
New! BE7000H Model for Large-scale Deployments
What BE7000 Can Do For Your Business …
Cisco UCS C240 M4 SFF*
Rack Mount Server
Scale-out, Multi-server Solution
• No maximum system capacity limits - add server(s) to add more users, devices,
apps and sites
• Choice of 2 server models with example capacities (not limited too):
- BE7000M: 2RU, 4-6 apps in 1000 to 5000 users / 3000 devices range
- *BE7000H: 2RU, 5-10 apps in 1000 to 5000 users / 3000 devices range
- Both: Design with more apps / less users -or- with more users / less apps
• 20 HD video ports without cascading • Preloaded with virtualization and applications software
• Standard user/applications licenses, sold separately
• Single ordering SKU for each model
*Available Q2 FY’15
UC Virtualization Hypervisor
New
New
Cisco and/or its affiliates. All rights reserved.
One Meeting, One Experience
Collaboration Meeting Rooms (CMR) on BE
Cisco Business Edition
Management
Cisco
TelePresence
Management
Suite
Video
Cisco
TelePresence
Server
Orchestration
Cisco
TelePresence®
Conductor
Collaboration
Edge
Cisco
Expressway
Cisco
WebEx Cloud
Collaboration Call Control
Cisco
Unified CM
Cisco
WebEx Cloud
Collaboration
“How can Business Edition & Collaboration Improve your Business ?”
Cisco and/or its affiliates. All rights reserved.
Drive Business Outcomes
Four Key Business Outcomes:
1. Improve Customer Experience (increase satisfaction, lower attrition)
2. Address Real Business Cost
3. Manage Risk on the Business
4. Increase Productivity with New Work Practices
Cisco and/or its affiliates. All rights reserved.
Improve Customer Experience
1. Every business has a customer facing team
2. Deliver quality customer experience regardless of how, when, and where a customer chooses to engage with your organization (voice, email, web, chat & social, self-service)
3. Ensure first call resolution
4. See what customer say about you online
5. Report key metrics for the business
Solution
Business Edition Platform
Add Licenses for Customer Collaboration (Digital, Social, Video, Mobility)
Optionally add: Call recording, Outbound Campaign, CRM integration (SDFC, MSFT)
Customer Facing Team
Reporting
Key business metrics
Cisco and/or its affiliates. All rights reserved.
Address Business Cost
1. Rationalize & reduce your office space
2. Implement flexible working
• Remote working
• Online Meetings
• Hot Desking
• Collaborative meeting spaces
3. Move low paid roles to flexible working contracts to:
• Reduce staff turnover & recruitment cost
• Reduce training cost
• Retain your best staff, Attract talent
Solution
Business Edition Platform
Add: Cisco Remote working, WebEx Online Meetings, Video for meeting rooms
Cisco and/or its affiliates. All rights reserved.
Manage Risk on the Business
1. Manage productivity & risk from adverse weather:
• Snow, Rain, Heat
• Volcano Ash
2. Implement adverse weather plan using Collaboration
• Maintain productivity
• Negate risk
3. In the event of adverse weather the business automatically goes to “Plan B”:
• Remote working with Voice, Video & IM
• Online meetings
Solution
Business Edition Platform
Add: Flexible working solution & WebEx meetings
Cisco and/or its affiliates. All rights reserved.
Enable New Working Practices 1. Could your workforce benefit from technology
enabling flexible & part time working?
2. Use Flexible Working to Enable
• Part time remote worker
• Manage Maternity Impact
• Change the profile of customer facing teams
3. Use the savings of flexible working to implement new employee services
• Onsite Childcare facilities
• Onsite Gym facilities
Solution
Business Edition Platform
Add: Cisco Remote working, WebEx Online Meetings, Video for meeting rooms
ROKA Sports: Collaboration in Real Time Wins Races
Why Cisco and Why Now?”
Cisco and/or its affiliates. All rights reserved.
Collaborate Now: The Collaboration Promotion
Upgrade
•Guide Cisco Customers to the latest Cloud and premises solutions
Displace
•Replace legacy multi-vendor systems with up-to-date technology
Lead in Midmarket
•Enable small and medium-sized business with Cisco Collaboration
Drive Video
•Introduce and spread video communications from desktop to boardroom
Financing
Options
Attractive
Discounts
Cloud
Premises
Services
Cisco and/or its affiliates. All rights reserved.
Why Not Try WebEx: Try & Buy 90 Promotion
Deliver the “Better Together” experience
with the Cisco BE6000 & new WebEx experience
Offer: 90-day trial of Cisco WebEx Meeting Center with 10
named host
Eligible Customers: BE6000 customers from July 1, 2012
Expiration: July 25, 2015
Audio: Toll audio in US. Integrated VoIP in other countries where
available
Target Partners: Master UC Specialized, Advanced
Collaboration Specialized, Express Collaboration Specialized
Promotion Details: http://www.cisco.com/go/trybuy90
Cisco and/or its affiliates. All rights reserved.
Cisco Unified Contact Center Express Create customer satisfaction
A solution centered around user experience, flexibility and productivity. Create customer satisfaction and great user experience:
Easy to order with a single click under the BE6000 high level reference (optional)
Available as an add-on to both UCL and CUWL bundles
Attractive pricing for 5 and 25 agent bundles (Enhanced & Premium). Includes appliance/OS license.
UCCX comes pre-loaded on the BE6000 data store (support up to 100 agents)
Eligible to the Collaboration Promotion
Cisco and/or its affiliates. All rights reserved.
Summary
Purpose built Cisco Packaged Collaboration solution:
Serving companies of every size with small-scale and large-scale Business Edition models.
For improved collaboration and productivity among employees, customers, and business partners.
Powerful Collaboration capabilities:
Delights Users – provides innovative, secure, easy-to-use Collaboration capabilities for all users, using preferred devices, from any location
Boosts Productivity – enables efficient, secure, collaborative workspaces across the entire organization
Reduces Complexity – simplifies operations with one centrally-managed platform that is easy-to-install, deploy, manage, and maintain
Lowers TCO – consolidates multiple systems down to one, virtualized server platform that does more with less – less time to manage and maintain, less space and power consumption, less cost to own
Protects Investments – designed with flexibility to grow and change with the pace of the business
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