Chap 9,evaluation of direct marketing
Post on 30-Apr-2015
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Integrated Marketing Communication(IMC) Prepared by
PROF. RAJESH KUMAR(MBA IMT- Ghaziabad, SIX-SIGMA BLACK BELT CERTIFIED)
(Prof. of Marketing, Digital Marketing, Strategic Management, Advertisement & Branding)
IMT-CDL(DIMS)IP UNIVERSITY
(Ex. HOD-MARKETING,BSD)Sr. Manager (Digital Marketing-SEO, SMO, Advt, E-Mail Mrkt, Mobile Mrkt)
www.jrinfotech.comE:forrajeshkumar@gmail.com
P:9810275444www.marketingandbrandingguru.com
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Direct Marketing
Direct Marketing: Here organization communicate directly with the
target customer & generate response or transaction.
One of the fastest growing sector of USIndian Direct Marketing : 30% growth rateDirect marketing involves database management,
direct selling, telemarketing ad & direct response ads.
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Bose Uses Direct Response Advertising
Direct marketing Fact
Direct Marketing Fact:• Current business of DM: $3 trillion• Overall growth: 20%• Indian business: Rs 3 billion• Growth: 30%
Direct marketing
Direct marketing:• Organization communicate directly with target
customer • Directly generate response or transaction• It is fast growing tools of marketing
Direct marketing via catalogue
Factor For Growth of Direct marketing
Factor for Growth of DM:• Consumer Credit Card• Technological Advance• The changing structure of Society
How to develop Database for DM
Developing Data:• DM is based on data for all ad• It is the only source for DM• 65% of the company based on their own
internal data
How to develop Database for DM
B2B database
• Contact Info
• Contact Title
• Telephone• Number• Source of
order, inquiry, referral
• CreditHistory
IndustrialClassification
Size of Business
Revenues
Number ofEmployees
Time in Business
HeadquartersLocation
PurchaseHistory
PromotionHistory
InquiryHistory
UniqueIdentifier
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An Example of “B-to-B” Advertising
Objective of Database
Objective of Database:• Improving the selection of mkt segment• Stimulate repeat purchase• Cross selling other product• Customer relationship management
Sources of Database
Sources of Database• Census Bureau• List services• Directory• Market research Bureau
Direct marketing Strategies
Direct marketing Strategies:There are two kind of approachOne step approach:• Company provide Toll free number• Direct order from customerTwo step Approach:• Create awareness first• Generate response after
DM Media
DM Media:• Direct mail• Catalogue• Broadcast media• Infomercial• Teleshopping• Telemarketing
Direct mail
Direct Mail:• Often known as Junk mail• One of the best penetration market• Should strong mailing list• Growth rate projected 8.5% in 2010• May be written or in catalogue form
Direct mail
Direct mail(Catalogue)
Direct Marketing
Broadcast Media:• Its success is remarkable• Generate approx $167 billion via broadcast
media.• Advertiser use telephone no & most of them
are toll free
Direct Marketing
Infomercial:• Long length advertisement• 5min-30min• Give complete information about product• Normally odd time allotmentLike: Sri yantra, Sauna slim belt
Homehopping
Homeshopping:• Its shopping via television• Development of Toll free no made it easy• Payment is done via credit or debit cardQVC channel is prominent in USIn India these are TVC, Asian Sky Shop,
Homeshop18,
Print Media
Telemarketing
Telemarketing:• The fastest growing tools of marketing• $1000 billion industry now• 1,65,000 call center in US• India is hub of outsourcing hub• $400 million spent by Indian company
Call center
Advantage of DM
Advantage:• Selective reach• Segmentation capabilities• Frequency• Timing• Personalization
Disadvantage of DM
Disadvantage:• Image Factor• Accuracy• Rising cost
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