Change management for project & programme managers
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APMG International Webinar
Change Management for Project and Programme Managers
Tuesday 25th November 2014 / 13:00 GMT (London, UK)
Presenter: Melanie Franklin, AgileChangeManagement Ltd
SUPPORTING WEBINAR RECORDING AVAILABLE AT: WWW.APMG-INTERNATIONAL.COM/WEBINARS
Your presenter….
Melanie Franklin has been responsible for the successful delivery of effective change and for creating environments that support transformational change for over twenty years. She was awarded Accredited Change Manager status by the Change Management Institute in 2013 and her 8th book, ‘Agile Change Management’ was published by Kogan Page in March 2014.
Moderator
Mark Constable is a Marketing Executive at APMG-International with over 8 years experience at the company.
Agenda
• Welcome & introduction– Mark Constable, APMG International
• Change Management for Project & Programme Managers– Melanie Franklin
www.agilechangemanagement.co.uk
@agilemelanie
• Q&A
• Further information
• Close
About APMG International
• Global examination & accreditation institute• Examination Institute (EI) for the AXELOS Global Best
Practice portfolio (ITIL® , PRINCE2® , MSP® , etc.)• Extensive portfolio of professional management certification
schemes aimed at improving business processes, capability and results
• Work with key industry partners (e.g. AXELOS, CMI, ISACA, itSMF & DSDM Consortium) to promote best practice
• 300+ Accredited Training (ATOs) and Consulting (ACOs) organizations with 1000+ approved trainers and consultants
• Thousands of candidates every month• Full details at www.APMG-International.com
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Objectives of this webinar
Demonstrate how an understanding of change management can help to:•Ensure the successful delivery of projects;•Realise the benefits and achieve the strategic outcomes of programmes;•Help those planning the portfolio to balance the introduction of new products, services, processes and systems with the time needed to embed new ways of working.
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Why is change management a hot topic?
• Change management activities convert project deliverables into the new business as usual:
• Realise benefits• Deliver return on investment
• Projects are being commissioned as part of ‘business transformation’ initiatives so users are becoming expert in change management
• Expected skill set for project managers now includes many change management skills:
• Collaborative working and strong user relationships• Stakeholder engagement, influencing and persuading
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These skills are in the hiring mix!
High
High
Low
Low
Interpersonal skills and an agile approach
Traditional, technical project management skills
No ?? Yes
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… but the message isn’t out there yet
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What does change management involve?
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Project lifecycle Change lifecycle
Design
Develop
Test
Where change fits in
Emotional reaction to change
Performance
Time
Unconsciouscompetence
Consciousincompetence
Consciouscompetence
Unconsciouscompetence
Reason for emotional reaction
Old status quo
Chaos
Integration & practice
New status quo
Foreign element
Transforming idea
Per
form
ance
Time
Satir et al (1991)
Timelines for change are hard to predict
But we can help to manage change…
Engaging users – address their preferences
Increasing participation
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Source: David Kolb (1984)
P 17-19
•Doing something new•Initiating discussion•Trying out things•Being allowed to volunteer•Talking things through
•To observe new things•Having time to think about changes
•Reviewing progress•Getting involved in research•Planning
•Reading the theory behind the change
•Spotting inconsistencies•Analysing the complex issues•Fitting things into the bigger picture
•Challenging assumptions
•Practical things to do•Producing action plans•Experimenting•Applying new learning•Getting on with a project
ReflectiveObservation(Reflector)
PracticalExperimentation
(Pragmatist)
TheoreticalConcepts(Theorist)
Concrete Experience
(Activist)
ProjectOutputs
Abandoning old ways of working
Experimenting with new ways of working
Understanding what needs to change
Mourning the losses created by change
ProjectBenefits
Change impacts project plans
Project Team
Customers/ Users
Features and functions
Business priorities and customer needs
Pilots
Testing
Training courses
Super users
Coaching
Design
Test
Deliver
Adopting change management
What will I learn on the Change Management Foundation and Practitioner course?
agilechangemanagement.co.uk © 2014
Individual Change
Emotionalimpact
Motivators
Managing resistance
Team Change
Change team in wider
organisation
High performance teamsTeam lifecycle
LeadingChange
Leadership roles and styles
Emotionalintelligence
Organisation Change
Impact of culture on approach, speed and success of change John Kotter, William
Bridges, Kurt Lewin, Beckhardt & Harris
Further information• APMG-International website :
– www.apmg-international.com
• APMG Change Management qualification scheme– www.apmg-international.com/ChangeManagement
• “Making Sense of Change Management” (recommended reading)– www.apmg-businessbooks.com
• Melanie
http://www.linkedin.com/company/apmg-international @APMG_Inter
melanie@agilechangemanagement.co.uk
www.agilechangemanagement.co.uk
http://uk.linkedin.com/in/melaniefranklin1/
AgileCM
@AgileMelanie
International
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