Challenges and Opportunities for Human Capital Initiatives
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The Modern Campus: Challenges and Opportunities
for Human Capital Initiatives
October 25, 2017 3:00 – 4:00 pm ET
John Kiss Senior Manager, Risk and Internal Audit
john.kiss@bakertilly.com
https://www.linkedin.com/in/john-kiss-cpa-cfe-81347313/
703.923.8248
Jeffrey A. Haynes Director, Human Capital Services
jeffrey.haynes@bakertilly.com
www.linkedin.com/in/jeffreyahaynes
@CompWonk
208.484.5404
Joseph Clay Vice President HCM Transformation
joseph.clay@oracle.com
https://www.linkedin.com/in/joseph-e-clay-6466315/
480.450.1913
Poll
> The role HR plays in Higher Education can positively impact these critical challenges.
1. Strongly Agree
2. Somewhat Agree
3. Not sure
4. Somewhat Disagree
5. Strongly Disagree
Classroom of the Past
Classrooms of the future
7
Topics
• Key factors & realities
• Financial & affordability
• Stakeholder expectations
Overview of the changes in the
higher education industry
• The changing landscape
• Evolving delivery methods
• Expanded partnerships
Predictions for the future
• Strategic viewpoint
• Innovative thinking
• Stewardship of assets
Keys to meet changing
environment
HR’s Impact
8
The transformation of higher education: Key factors & realities
Declining funding and changes in funding models
Changes in academic delivery models (MOOCs, hybrids)
Increased competition and changes in student population
Production Function
Changing workforce demographics
Financial Outlook
• December, 2016: Moody’s outlook continues to be stable
• Changes in funding levels
• Tuition levels and net tuition emphasis
13
Demands for affordability and success
Current public dialogue demanding affordability in higher education
Public expectations versus urgency and level of institution response
A need to show direct return on levels of investment (student and institution-based)
Innovation in academics
Acceptance of alternative approaches to academic program delivery
Demand for the clear articulation of student success
Urgency for a pipeline of “optimal” students at the least feasible cost
Launch of College Rating System
$
The pressure
for institutions
to transform is
evidenced by:
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Stakeholder expectations/student success
> Increased accountability
and metrics
> Level of acceptable debt
> Value of degree
> “Investment in student” expectations
“So let me put colleges
and universities on notice:
If you can’t stop tuition
from going up, the funding
you get from taxpayers will
go down.”
- President Barack Obama,
speaking about the high
stakes of tuition increases in
a State of the Union address.
15
Predictions for the future
1 2 3 4
5 6 7 8
LESS SEGREGATED
OPERATIONS TECHNOLOGY LIFE-LONG
LEARNING
SPECIALIZED
PROVIDERS
DEBT LIMITS
AND PRIVATE
PARTNERS
DIRECTLY ALIGN
STUDENT AND
FINANCIAL INFO
GOALS AND
OUTCOMES
PROMINENT
FOCUS ON
SIMILARITIES
FOR ALIGNMENT
Impact to both academics and administration
16
So… The implications for HR in Higher Ed
Budget Deficit
Competition for
Skills
Increasing
Payroll Costs
HR Processes
Visibility
Talent
Management
HR budgets in higher
education are historically
about 50–75% lower than
HR budgets in general
industry
Industry is facing
competition - needs more
effective means to attract
and retain skilled
professional & academic
talent
Staff account for up to 60%
of overall cost and are
rising faster than
University income
HR functions in higher
education continue to lag
general industry practices
and do not have a clearly
defined HR strategy
Universities are
recognizing the need for
more progressive sourcing
and workforce planning
methods, adjunct (up to
70%) staff on the rise
Sources: Higher Education Survey, The State of HR Effectiveness, Aon Hewitt 2012; Chronicle of Higher Education, 2014
$
17
Human Capital Trends we are hearing about…
Staff Career Development
Staff Retention and Attraction
HR Service Delivery
Employment and Talent Branding
18
All in an effort to improve talent – and impact institutional goals…
> The Student Experience is the sum of all their interactions with their institution across their entire student lifecycle
> Student success is strongly correlated with the extent to which students interact with supportive adults on campus, both inside and outside the classroom
Source: Noel-Levitz, and Kuh 2003; Pascarella and Terenzini 1977, 1991, 2005
19
As a result, HR in Higher Ed is evolving…
Source: CUPA HR Learning Framework
Accessing / Utilizing Knowledge, Information & Technology •Metrics and Measurement •Focus on constituents and their data •Process Reengineering •HR Transformation and Technology
Building and Developing Talent •Recruiting and workforce planning •Aligning performance to mission •Recognition, Rewards and Retention
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It’s not just HR in Higher Ed, HR is general is evolving…
“HR must give value,
or give notice.”
Dave
Ulrich HR Professor
and Advisor
Credible Activist
HR Innovator & Integrator
Capability Builder
Technology Proponent
Change Champion
• First time this element
has appeared in their
study
• Executives in the study
indicated this is the
competency that will
have the greatest
impact on the
business, yet that their
HR partners are
currently least
effective at
demonstrating
21
Speaking of HR Technology, Higher Ed has “opportunities”…
Source: CedarCrestone 2012-2013 HR Systems Survey
“On the whole, higher education institutions and public administration organizations remain
comparatively ‘late to the party’ on a number of HR Applications”
22
Investing in modern, integrated HCM tools impacts the workforce very positively…
Attract Talent
Screen/Select Talent
Hire/Onboard Talent
Manage Org/Employees
Manage Time & Leave
Manage Pay & Benefits
Manage Compensation
Manage Performance
Develop/Grow Talent
Review Talent
Optimize Workforce
Global Insight
Strategy
Executive
Employees
HR
HR IT
HR
23
Let’s be clear though, technology alone will never deliver the results
How Talent Management Drives Performance
“While HR software has enabled organizations to implement tremendous new solutions; results ultimately come from the design and implementation of sound and relevant management practices.”
The software implementation forces HR to re-engineer and better design its talent
processes
Poll
> The role HR plays in Higher Education can positively impact these critical changes
1. Strongly Agree
2. Somewhat Agree
3. Not sure
4. Somewhat Disagree
5. Strongly Disagree
In summary > The landscape in higher education is changing
rapidly with a focus on service delivery, compliance, and value (success/affordability)
> HR can play an integral role in supporting the institution to deliver on strategies to be successful in these new environments
> Modern, sophisticated HR programs like Talent Acquisition and Talent Management can reduce costs, and even drive student success
> Higher Ed leader are aware of the need for change, and see investing in technology as part of the solution, but technology alone is never the answer – it takes good professional design work too!
John Kiss Senior Manager, Risk and Internal Audit
john.kiss@bakertilly.com
https://www.linkedin.com/in/john-kiss-cpa-cfe-81347313/
703.923.8248
Jeffrey A. Haynes Director, Human Capital Services
jeffrey.haynes@bakertilly.com
www.linkedin.com/in/jeffreyahaynes
@CompWonk
208.484.5404
Joseph Clay Vice President HCM Transformation
joseph.clay@oracle.com
https://www.linkedin.com/in/joseph-e-clay-6466315/
480.450.1913
Questions for us?
Please feel free to continue the
conversation
27
Resources
> Delta Cost Project publications
• http://www.deltacostproject.org/product-types/trends-and-data-updates
> The Chronicle of Higher Education
• http://chronicle.com/section/Home/5
> Inside Higher Ed
• http://www.insidehighered.com/
> American Council on Education: State Funding: A Race to the Bottom
• http://www.acenet.edu/the-presidency/columns-and-features/Pages/state-funding-a-race-to-the-bottom.aspx
> The Guardian: Higher education in 2020: three key forecasts from new report
• http://www.theguardian.com/higher-education-network/blog/2013/oct/02/horizon-scanning-higher-education-2020
> Online Learning Insights: Three Big Changes Ahead for Higher Education
• https://onlinelearninginsights.wordpress.com/2012/11/24/three-big-changes-ahead-for-higher-education/
> The Atlantic: Old School: College's Most Important Trend is the Rise of the Adult Student
• http://www.theatlantic.com/business/archive/2011/09/old-school-colleges-most-important-trend-is-the-rise-of-the-adult-student/245823/
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Required Disclosure
The information provided here is of a general nature and is not intended to address the specific circumstances of any individual or entity. In specific circumstances, the services of a professional should be sought.
Baker Tilly refers to Baker Tilly Virchow Krause, LLP, an independently owned and managed member of Baker Tilly International. © 2017 Baker Tilly Virchow Krause, LLP.
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