Ch13 Business Continuity Planning and Procedures

Security+ Guide to Network Security Fundamentals, Third

Edition

Chapter 13Business Continuity

Objectives

• Define environmental controls

• Describe the components of redundancy planning

• List disaster recovery procedures

• Describe incident response procedures

Environmental Controls

Environmental Controls

• Fire suppression

• Electromagnetic shielding

• Configuring HVAC (Heating, Ventilating, and Air Conditioning) systems

Fire Suppression

• Damage inflicted as a result of a fire continues to remain high

• Fire suppression is an important concern for the safety of employees and business continuity

• In order for a fire to occur, four entities must be present at the same time:– A type of fuel or combustible material– Sufficient oxygen to sustain the combustion– Enough heat to raise the material to its ignition

temperature– A chemical reaction that is the fire itself

Fire Triangle

Fire Suppression (continued)

• It is important to use the correct fire suppression system– Not only to extinguish the fire but also minimize any

residual damage

Fire Suppression (continued)

• In a server closet or room that contains computer equipment– Using a handheld fire extinguisher is not

recommended because the chemical contents can contaminate electrical equipment

• Instead, stationary fire suppression systems should be:– Integrated into the building’s infrastructure– Release the suppressant in the room

Electromagnetic Shielding

• Computer systems, cathode ray tube monitors, printers, and similar devices all emit electromagnetic fields– That are produced by signals or the movement of data

• Van Eck phreaking– A form of eavesdropping in which special equipment is

used to pick up telecommunication signals or data within a computer device

• By monitoring the electromagnetic fields

Electromagnetic Shielding (continued)

• Faraday cage– A metallic enclosure that prevents the entry or escape of

an electromagnetic field– Consists of a grounded fine-mesh copper screening

• Telecommunications Electronics Material Protected from Emanating Spurious Transmissions (TEMPEST)– A secret US government standard– Intended to “reduce the conducted and radiated emissions

from within the sensitive environment to an undetectable level outside the shielded enclosure in uncontrolled areas”

Electromagnetic Shielding (continued)

Compromising Electromagnetic Emanations of Keyboards

• Link Ch 13e

• Link Ch 13d

HVAC

• Heating, ventilation, and air conditioning (HVAC) systems– Provide and regulate heating and cooling for data

centers

• Controlling environmental factors can reduce electrostatic discharge (ESD)– The sudden flow of electric current between two

objects, which can destroy electronic equipment

• Don't put electronics above ceiling tiles– Smoke in the plenum can spread rapidly

Redundancy Planning

Redundancy Planning

• Building excess capacity in order to protect against failures

• Redundancy for

– Servers– Storage– Networks– Power– Sites

Servers

• A crash of a single server that supports a critical application can have a significant impact

• Single point of failure• Redundant Servers

– Can replace failed server, but takes time to deploy

Server Clusters

• Server cluster– The combination of two or more servers that are

interconnected to appear as one

• There are two types of server clusters:– Asymmetric server cluster

• A standby server exists only to take over for another server in the event of its failure

• Failover cluster

– Symmetric server cluster• Every server in the cluster performs useful work

• Load-balancing cluster

Servers (continued)

Google's Server Cluster

• Over 450,000 servers– Links Ch 13g, 13h

Storage

• Mean time between failures (MTBF)– Average time until a component fails

• Fault tolerance– The ability to endure failures– Prevents a single problem from escalating into a major

failure– Can often be achieved by maintaining redundancy

RAID (Redundant Array of Independent Drives)

– Uses multiple hard disk drives for increased reliability and performance

• The most common levels of RAID are:– RAID Level 0 (striped disk array without fault

tolerance)– RAID Level 1 (mirroring)– RAID Level 5 (independent disks with distributed

parity)– RAID 0+1 (high data transfer)

Networks

• Redundant network– “Waits” in the background during normal operations – Uses a replication scheme to keep its copy of the live

network information current

• Virtually all network components can be duplicated to provide a redundant network

• In addition, some organizations contract with more than one Internet Service Provider (ISP) for remote connectivity

Power

• Uninterruptible power supply (UPS)– Maintains power to equipment

if the line power fails

• Off-line UPS– Switches to battery power rapidly when it detects a

power outage

• On-line UPS– Always uses battery power, charges when the line

power is available

UPS Tasks

• When the power fails, A UPS can:– Send a message to the network administrator’s

computer, or page or telephone the network manager

– Notify all users that they must finish their work immediately and log off

– Prevent any new users from logging on– Disconnect users and shut down the server

• Because a UPS can only supply power for a limited amount of time, some organizations turn to using a backup generator to create power

Sites

• Redundancy can also be planned for the entire site itself

• Hot site– Generally run by a commercial disaster recovery

service– A whole duplicated office ready to go (link Ch 13j)

• Cold site– Provides office space but the customer must provide

and install all the equipment needed to continue operations

Sites (continued)

• Warm site– Has all of the equipment installed but does not have

active Internet or telecommunications facilities, and does not have current backups of data

Disaster Recovery Procedures

AT&T's Network Disaster Recovery Team

• Trucks and vans with enough equipment and personnel to set up a main telephone central office in a vacant lot in a few hours– Link Ch 13i

Disaster Recovery Procedures

• Disaster recovery– Procedures and processes for restoring an

organization’s IT operations following a disaster– Focuses on restoring computing and technology

resources to their former state

• Disaster recovery procedures include

– Planning– Disaster exercises– Data backups

Planning

• Disaster recovery plan (DRP)– A written document that details the process for

restoring IT resources• Following an event that causes a significant disruption

in service

• Comprehensive in its scope, a DRP is intended to be a detailed document that is updated regularly

• All disaster recovery plans are different

Sample DRP

Planning (continued)

• Most disaster recovery plans address the common features included in the following typical outline:– Unit 1: Purpose and Scope– Unit 2: Recovery Team– Unit 3: Preparing for a Disaster– Unit 4: Emergency Procedures– Unit 5: Restoration Procedures

• It is important that a good DRP contains sufficient detail

Sample DRP Excerpt

Disaster Exercises

• Disaster exercises are designed to test the effectiveness of the DRP

• Objectives of these disaster exercises:– Test the efficiency of interdepartmental planning and

coordination in managing a disaster– Test current procedures of the DRP– Determine the strengths and weaknesses in

responses

Data Backups

• Data backup– Information copied to a different medium and stored

at an offsite location so that it can be used in the event of a disaster

• Five basic questions that should be answered:– What information should be backed up?– How often should it be backed up?– What media should be used?– Where should the backup be stored?– What hardware or software should be used?

Fault Tolerance v. Backup

• RAID is not a backup!

• RAIDs provide fault tolerance

– Data remains available even when a hard drive fails

• Backups provide disaster recovery

– Data can be restored even if the building burns down

Data Backups (continued)

• Backup software can internally designate which files have already been backed up– By setting an archive bit in the properties of the file

• Backing up to magnetic tape has been the mainstay of data backups for over 30 years

• Grandfather-father-son backup system– Divides backups into three sets: a daily backup (son),

a weekly backup (father), and a monthly backup (grandfather)

Types of Data Backups

Data Backups (continued)

• Recovery point objective (RPO)– The maximum length of time that an organization can

tolerate between backups

• Recovery time objective (RTO)– The length of time it will take to recover the data that

has been backed up

• An alternative to using magnetic tape is to back up to magnetic disk– Such as a large hard drive or RAID configuration– This is known as disk to disk (D2D)

Data Backups (continued)

• D2D offers better RPO than tape– However, as with any hard drive, the D2D drive may

be subject to failure or data corruption

• Disk to disk to tape (D2D2T)– Combines the best of magnetic tape and magnetic

disk– Uses the magnetic disk as a temporary storage area

• Continuous data protection (CDP)– Performs continuous data backups that can be

restored immediately

Web-based Backup

• Ch 13k

Incident Response Procedures

Incident Response Procedures

• Incident response procedures include using forensic science and properly responding to a computer forensics event

What Is Forensics?

• Forensics, also known as forensic science– The application of science to questions that are of

interest to the legal profession

• Computer forensics– Can attempt to retrieve information—even if it has

been altered or erased—that can be used in the pursuit of the attacker or criminal

– Also used to limit damage and loss of control of data

What Is Forensics? (continued)

• The importance of computer forensics is due in part to the following:– High amount of digital evidence– Increased scrutiny by the legal profession– Higher level of computer skill by criminals

Responding to a Computer Forensics Incident

• Secure the crime scene– The computer forensics response team should be

contacted whenever digital evidence needs to be preserved and serve as first responders

– The physical surroundings of the computer should be clearly documented

– Photographs of the area should be taken before anything is touched

– The computer should be photographed from several angles

– Cables connected to the computer should be labeled

Responding to a Computer Forensics Incident (continued)

• Preserve the evidence– Team should first capture any volatile data– The team should next focus on the hard drive

• Mirror image backups replicate all sectors of a computer hard drive, including all files and any hidden data storage areas

• Chain of custody– Documents that the evidence was under strict control

at all times and no unauthorized person was given the opportunity to corrupt the evidence

Responding to a Computer Forensics Incident (continued)

• Examine for evidence– After a computer forensics expert creates a mirror

image of a system:• Original system is secured

• Mirror image is examined to reveal evidence

– Includes searching word processing documents, e-mail files, spreadsheets, and other documents for evidence

– Hidden clues can also be mined and exposed• Including the Windows page file

– Another source of hidden data is called slack

Responding to a Computer Forensics Incident (continued)

• Examine for evidence (continued)– RAM slack

• Can contain any information that has been created, viewed, modified, downloaded, or copied since the computer was last booted

– Drive file slack (sometimes called drive slack)• Contains remnants of previously deleted files or data

from the format pattern associated with disk storage space that has yet to be used by the computer

– An additional source of hidden clues can be gleaned from metadata, or data about data