Ch. 12 Mrs. Curry. Conflict: a struggle between two or more parties who sense interference in achieving their goals. Understanding Conflict.
Post on 03-Jan-2016
223 Views
Preview:
Transcript
Conflict: a struggle between two or more
parties who sense interference in achieving their goals.
Understanding Conflict
Benefits: The frustration of a conflict situation
often motivates people to confront and solve problems that face their relationships or working environment. By working through conflict, you are likely to learn something about yourself and the others around you. Sometimes the process of conflict can provide a solution to the initial problem.
Understanding Conflict
Destruction: If a conflict is not managed
effectively, it can damage or destroy relationships
Understanding Conflict
Conflict can occur on any of the five levels of
communication: Intrapersonal Group Environmental Interpersonal Organizational
Determine the Level of Conflict
Hockey team example
Long term group of friends v the new guy
Interpersonal conflict: one person v another person
Group conflict: one person v whole group
Group Conflict
Example: Employees v. Management/policies Unsafe, outdated, crowded, or otherwise
ineffective conditions at a work site. Changes in policy- causes retraining, etc.
Organizational Conflict
Example: work space in biology lab
Conflict doesn’t result from the person you are working with, but rather the lack of work space you have.
Environmental Conflict
Fact: disagreement over something that can
be proven to be true or false. Easiest to resolve
Values: disagreement over priorities; deeply personal and rooted in what someone believes Most difficult to resolve
Policies: disagreement that deals with differences over how to best complete a task Usually requires a third-party
Types of Conflict
Roles: Some conflicts may be caused by roles.
The role you play in a particular situation tends to give you a perspective that is different from that of someone in another role. Ex: employees v employer; ex: teacher v student; ex: coach v athlete
Power Struggle: Competition Unclear Guidelines Personal Style External Stress
Sources of Conflict
Keeping away from or withdrawing from
something. Avoidance can be physical or psychological. Physical: You actually stay away from the
person you might have conflict with; if you can’t then you choose to “live with” the situation at hand
Psychological: Deny that there is conflict; ignore the topic of conflict
Avoidance
Maintaining harmony with others by giving in
to their wishes. This is a variation of avoidance. Positive effect: If you made a mistake, you
admit your error and move on, rather than trying to cover it up.
Accommodation
Trying to force others to go along with your
wishes. Negative: When people are forced into an
agreement, they won’t like it and may eventually retaliate or rebel against you.
You might “win” now, but it’ll come back to bite you.
Coercion
Settling differences by having each party give
up something. Each person makes small sacrifices
Compromise
Bargaining with others to gain what you want.
You determine what you are willing to give up and what you are not willing to give up in the final solution.
Negotiation
top related