Ccaps SAP 2009

Localization Services

Project Management

and

3

Agenda

1. Ccaps Mission2. Overview

Corporation Staff Services Clients

3. Production Methods and Processes Management Resources Workflow

4. Partnerships Regional Global

4

Mission

Ccaps is a language service provider that makes use of precision, clarity and high technology and is committed to the satisfaction of its clients, the well being of its collaborators and the profitability of its shareholders.

5

Mission in Detail

Precision – Work only with native speakers– Experts in the subject matter

Clarity– Transparent relationships– Clear communication channels

Technology– Wide range of software used in the industry– CAT tools e Machine Translation – Constant investment in infrastructure

6

Mission in Detail

Client Satisfaction – Client surveys for continuous improvement– High fidelization rate

Well Being of Collaborators– Excellent working environment– Constant training and evaluation– Employer of choice

Profitability of Shareholders– Doubled the size in the first 2 years– Continuous growth since then– 70% growth in times of crisis– Projected 50% growth for 2009

7

Corporate Overview

History– Founded in 1999– 2 partners

Staff– 18 employees with solid background

Services– Localization into Brazilian Portuguese and LatAm Spanish– Document Translation from and into 15 languages

Strengths:– Production Capacity– Quality Oriented– Human Resources

8

Company Structure

9

People

10

Quality Services

Software Localization

Web Localization

Software Engineering

Online Testing

DTP

Multimedia

Document Translation– Glossary Creation– Translation Memory Management– Style Guide Development

11

Sample

12

Subject Matters

Other5%

Oil & Gas2%

Food Industry3%

Business3%

Games6%

Legal7%

Life Sciences9%

Web13%

E-Learning / Training

17%

IT / Telecom35%

IT / Telecom

E-Learning / Training

Web

Life Sciences

Legal

Games

Business

Food Industry

Oil & Gas

Other

13

Client List

Direct

Indirect

14

Production

Methods– Industry standards– Proprietary

Processes– Standardized– Monitored– Constantly improved

Tools– Development of macros– Investment in software (CAT, QA, DTP, etc.)– Agreement checker

15

Language and Technology Mix

The Ccaps Agreement Checker

– New Portuguese Spelling Compliance Tool– Checks for old spelling in TMs and legacy material– Corrects terms according to VOLP– Fully automated process– User friendly– Freely downloadable– Hit the news:

http://www.globalwatchtower.com/2009/02/26/free-translation-memory-checker-for-new-brazilian-portuguese-spelling

16

Management

Capacity to handle volume– Experience with large projects– Database with more than 150 resources

Qualified staff– Managing Director with more than 10 years in the industry – All collaborators with least 5 years in the localization field– Operations Director with Ccaps since 2002– Global Project Managers with MBA degrees– PMI Methodology

Multitasking– PMs with extensive technical and translation experience– Support from engineers

17

External Resources

Evaluation Process– Resume analysis– Sample test– Semi-annual rate categorization

Vendor Management– Standardized processes for vendor evaluation– Frequent evaluation and feedback– Resources categorized by subject matter– Tool proficiency and training– Prompt availability of best professionals

Multiple resources– Translators, reviewers, linguistic coordinators, DTPers,

engineers, multimedia talents

18

Localization Workflow I

19

Localization Workflow II

20

Localization Workflow III

21

Regional Reach

22

Global Reach

1 GLOBAL PARTNER, 16 LOCAL OFFICES

milengo Inc. is the largest 2nd Generation (2G) Localization Alliance in the market. Incorporated in the US, milengo is formed by 16 leading technical translation and localization companies located in the most important global IT markets spanning Western, Central and Eastern Europe, Latin America and Asia.

As a full-service company, we perform technical translations, software and website localization, software engineering, desktop publishing, functional and linguistic testing and other consulting services without leaving the boundaries of the organization. By removing the traditional intermediary layers found in the 1st Generation subcontracting models, we are able to create a seamless and more direct relationship with our clients.

milengo's primary goal is to provide multinational ICT companies comprehensive localization services that integrate with and adapt to their own internal structures. Because every company has unique linguistic, technical and communication requirements, we have designed the milengo communication and management infrastructure to be flexible enough to accommodate these specific needs.

Worldwide milengo members are governed by a unified business model that regulates the project management workflow, quality assurance standards and protocol for non-linguistic tasks. This fosters a climate of non-competitive collaboration that promotes each member's unique skills and knowledge. Whereas other companies may claim a true global presence, our technically trained translators, editors, project managers, DTP and engineering professionals are located in each milengo office around the world. Such "quality at the source" is ensured by in-house production with milengo partners and eliminates reliance on outside parties while guaranteeing consistent localization solutions.

23

For more information:

http://www.milengo.com

Brazilian GPM Center:

• Strategic location to serve clients in the Americas

• 3 Global Project Managers (GPMs)

• Engineering, Testing and Multimedia Teams

• Clients served: - Cisco- AMD- Disney- Information Builders- SonicWALL- Plateau- Saba

24

Credentials

25

Ccaps Newsletter

Marketing Tools

http://www.ccaps.net/blog

http://www.ccaps.net/newsletter/newsletteren.htm

Ccaps BlogThe Localization Highway

Please visit:Follow us:

26

Contact

Ccaps

info@ccaps.netwww.ccaps.net

Rua da Assembleia, 10/1906Rio de Janeiro – RJ20011-000 Brazil

Thank you!

Fabiano Cid fcid@ccaps.net