C O M M U N I C A T I N G I N T E A M S Final
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COMMUNICATING IN TEAMS
CHAPTER 8BY: GINA CUMMINGS
TEAM-BASED ORGANIZATION Structured around interdependent decision-making
groups (not individual)
TEAMS-groups of employees w/ representation from a variety of areas in an organization
(ex. Sales, manufacturing…)
This helps in the cross-functional exchange of information.
http://www.youtube.com/watch?v=-_r9HjvSsek
TYPES OF TEAMSProject Teams
Work Teams
Quality-Improvement Teams
Virtual Teams
Project TeamsHelp coordinate
Usually made up of different members
Facilitates horizontal flow of authority,
Work Teams Employees responsible for the
entire work process Resides together, outlines its own
work flowAid organization’s efficiency
Working in teams results in a “strong” outcome
Work Teams Continued… Employee Stock Ownership Plan
(ESOP)
This process may encourage team members’ motivation and dedication to the team approach as well as the company itself.
Quality Improvement TeamsGoals are to improve customer
satisfaction, evaluate and improve team performance, and reduce costs.
Made up of members from a variety of areas to bring different perspectives.
Generate innovative ideas
Virtual Teams
A group of individuals who work across time, space, and organizational boundaries with links strengthened by webs of communication technology.
They have complementary skills
Communicative Dimensions of Teamwork Roles
Norms Decision-Making Process
Management of Conflict and Consensus
Cultural Diversity in Teams
RolesConsistent patterns of
interactions within a team.
3 broad types of communication roles
1. Task Role 2. Maintenance Role 3. Self-centered Role
Task RoleSummarizes and evaluates the
team’s ideas and progress idea-generating process
Maintenance RoleRelieves group tension or pressure Reconcile conflict or disagreement
Self-centered RoleSeeks to dominate the groups
discussions and work
Divert the group’s attention from serious issues by making them seem unimportan
Always considered inappropriate and unproductive
NormsThe informal rules that designate
the boundaries of acceptable behavior within a group
Shaped by the national and
organizational culture and personal agendas
Often passed down through time by a culture or society
Decision-Making Processes More effective than individual
decision making
Gets more team members involved and generates more ideas and information
Groupthink - a concept that refers to faulty decision-making in a group.
Decision Making Continued
Stages for finding the best recommendation or course of action
1.Orentation
2. Conflict
3. Emergence
4. Reinforcement
Management of Conflict and ConsensusConflict- interaction of
interdependent people who perceive opposition of goals, aims, and values.
How to solve conflicts in a group:
Collaboration- emphasizes high assertiveness combined with high levels of cooperation.
Cultural Diversity in TeamsCultural diversity is becoming
more popular but have researchers concerned with the effects of cultural differences on team member communication.
Negotiation is a key to managing intercultural team differences. There are four phases in the negotiation process.
Negotiation Phases 1. Developing relationships with
others-build trust and adapt to cultural differences
2. Exchanging info about topics under negotiation
Negotiation Phases Continued…
3. Recognizing multicultural techniques of persuasion
4. Emphasizing the role of concession in achieving agreement
Team LearningTeam Learning is an “alignment”
or the “functioning of the whole”Applying the principles and
practices of ‘dialogue’ to make the learning happen.
The Ladder of Inference-------
A Retreat from Teams? Successful team formation:Teams are only as good as their
members
Teams must be trained in group decision making and communication
Only some decisions can be assigned to teams
Applied to the NWSF (Northwest social Forum)
Teams in the NWSF
Virtual Teams were not a part of communication in the NWSF
Did the teams function as a whole? Work together?
Cultural Diversity in the NWSFCultural Diversity was an issue in the
NWSF
Communication issues --- a problem due to cultural diversity
Roles---unclear
Norms—Different norms in different places
Decision-Making Process
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