Business Process Reengineering Presentation
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TAKAFUL PAKISTAN
Business Process Reengineering
PRESENTATION CONTENTS
• Introduction
• Process Analysis
• Claiming Analysis
• Overall Process
• Structure
• Solution
• Members
• Process Versions
• Conclusion
INTRODUCTION• Takaful comes from the Arabic root word ‘Kafala’,
meaning "guarantee". • Takaful is the practice whereby individuals in the
community jointly guarantee themselves against loss or damage.
• Takaful Pakistan Limited marked its inception in June, 2006.
• Capital valuation of Rs. 300 million.• Takaful Pakistan Limited provides risk coverage in
all facets of General insuranceo Property (Fire & Engineering), o Marine, Motor, Liabilities
INTRODUCTION• Company shares are owned by reputable
financial institutions like Arif Habib Investments etc.
• Takaful Pakistan is operating from Lahore, Peshawar, Karachi (head office).
• It has its of Shariah Supervisory Board which has repudiated Islamic scholars.o Mufti Mohammad Mohib ul Haq o Mufti Dr. Khalil Ahmad Aazamio Mufti Imtiaz Alam
PROCESS ANALYSIS
IntimationInformatio
n Gathered
Quotation Made &
Sent
InspectionPolicy Issued
CLAIMING ANALYSIS
Check Issued
Required Documents Submission
Report Of Survey Made & Checked
Survey Of The Site
Information Gathering
Loss Claim By Customer
OVERALL PROCESS
Administration Underwriting BenefitAgents/ Marketing Department
Attract Customer
Movement of Documents
Coordination Information Gathered
Policy madeQuotation made
Inspection Survey Report
Make decision of Claim
AUTHORITATIVE STRUCTURE
Draft Prepared Submitted to Head of Department
If Approved Final Copy is made
SOLUTION
Fareeq-e-Takaful
Information Gathered
Quotation Made, Sent
Inspection Policy Made,Sent
If claimed
Survey Document Requirement
Decision on Claim Tasks Converged to Process
Process Owners
Process From Intimation to Claim
Underwriting Department
Benefit Department
TEAM MEMBERS
Fareeq-e-Takaful
Information Officer
Underwriting Officer
Claim OfficerIndependent Surveyor
Inspector
PROCESS TRIAGE
V1 : Faster Service, Repetitive Applications
V2: Moderately Complex Applications
V3: Complex Applications
Banks
Individuals
Corporate Organizations
Decide as per condition
CONCLUSION• Takaful Pakistan Limited is a service sector organization.
• Takaful Pakistan Limited is following the processes of a traditional organization
• Fragmentation of work is the real problem for Takaful Pakistan Limited
• Suggested process structure shall help in achieving greater CSL.
CONCLUSION• Suggestions would also help in increasing
satisfaction of employees.• During our study, we came to know Takaful
Pakistan has maintained its goodwill as its financed by top organization’so House Building Finance Corporationo Arif Habib Securities Limitedo Emirates Investments Group LLC (U.A.E.)
• Future Research is required for other processes which is not focus by us.
THANKYOU
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