Business Intelligence ( BI) Improvements

Business Intelligence (BI) Improvements

• What is BI?• What can BI do?

Business Intelligence?

• Longitudinal Data Initiative (LDM)• Definitions and metrics• Analytical tools• Processes

How have we improved BI?

• Additional subject areas for LDM• More data connections• Better data integrity

Still room for improvement?

Business Intelligence?

•What is BI?•What can BI do?

Business Intelligence?

What is BI?

• Tools and methods to convert raw data into powerful information for the organization.

Business Intelligence

Business Process

Reengineering

Data Mining

Data Warehousing

SoftwareBenchmarking

Reporting

Analytics

Business Intelligence?

What can BI do?

• Allow organizations to gather, store, and query data for reporting and analytical purposes to make informed strategic decisions.

Level

Power Reporting Analysis Forecasting Influencing Outcomes

Data Information Awareness Insight Strategic Action

BI

• What is BI?• What can BI do?

Business Intelligence

(BI)?

• Longitudinal Data Initiative (LDM)• Definitions and metrics• Analytical tools• Processes

How have we improved BI?

• Additional subject areas for LDM• More data connections• Better data integrity

Still room for improvement?

• Longitudinal Data Initiative (LDM)• Definitions and metrics• Analytical tools• Processes

How have we improved BI?

How have we improved BI?

Longitudinal Data Initiative (LDM)

How have we improved BI?

Approach

How have we improved BI?

Outcomes

Cost, ServiceEfficiency, etc.

1st

Decisions & Decision Maker

Who? What? When? What info?

Information

Dashboards, Scorecards, etc.

Data Repositorye.g. Data Warehouse

“Systems”

IBES, SharePoint, EPICS, ICSES etc.

Approach:• Create an easy to use data warehouse

• Hierarchies, Taxonomies, Business Rules Applied• Data is turned into easy to use and understand information

•Terminology defined•Progression

• Create Analytics that monitor processes• Create Analytics that will help you understand why things are happening• Create Analytics that will help you change an outcome for the better

Framework

Pre-Prod ProductionData SourcesDe

cisio

n M

aker

s

Data WarehouseStaging

UnifyCanonical

ModelETL

Customer Resource

Data

Enterprise Data Warehouse Dimensional

Model

Busin

ess

Rule

s

Access

Datamarts & Cubes

Current HistoricalCurrent Historical

Hierarchies& Taxonomy

MDMDriverVehicle

How have we improved BI?

A Clear Vision of Information

Terminology Business Rules Technology Enabling Transparency

Source Systems

Analytics&

Analysis

ICSES: Each unique APP_ID in table apps.

IBES: Rollup applications from the pgm_app table by app_date, and create_date.

Term: Case_Application_Count

Definition: When someone from the household(CASE) applies for one or more programs benefits

System Business Rules

Transforming Data into Information

Information Transparency

Hierarchies and

Taxonomies

• A Taxonomy is a system of classification (organizing information) used to provide a framework for information retrieval (analysis) that separates elements into groups (taxon) that are mutually exclusive and unambiguous.

• This means that we define things in such a way that they only have one possible meaning and we group related items together in a hierarchical manner so that each level of the hierarchy describes one and only one type of item.

How have we improved BI?

Status

Citizenship

Client Clients

Non Citizens

Legal Undocumented

Citizens

Hierarchies and Taxonomies

How have we improved BI?

Where do male clients go?

Client

Male Non Citizen

Male Legal

Male Undocumented

Female Non Citizen

Female Legal

Female Undocumented

Male Citizen

Female Citizen

Where do male clients go?

How have we improved BI?

Client Gender

Female

ClientNon Citizen

Legal

UndocumentedCitizen

Where do male clients go?

How have we improved BI?

In a new taxonomy!

What is the outcome?

How have we improved BI?

Simple Querie

s

Simple ReportingQuery Performance

Fast Aggregations

Pre-wired Relationships Managed Through SharePoint

Business Rules

Hierarchies Taxonomies

Source of TruthMaster Data Management

Definitions and Metrics

How have we improved BI?

S U C C E S S

Analytical Tools

How have we improved BI?

Processes

How have we improved BI?

InsightsUnderstanding clients, workers, policy and procedures leads to inspired strategy.

StrategyInspiration sparks creative thinking that leads to ideas.

ActionIdeas come to life to engage and inspire people to action.

ResultsContinuous measurement optimizes programs, improves success, and reveals insights and inspiration for future strategy.

Decision Maker

Reception May 31

Monday Tuesday Wednesday Thursday Friday Saturday Sunday

June 1 2 3 4 5 6

7 8 9 10 11 12 13

14 15 16 17 18 19 20

21 22 23 24 25 26 27

28 29 30 July 1 2 3 4

June 10

Scheduled Appointment

Delays

Multiple Steps

PotentialApplicant

application

verificationverification

verification

verification

Customer’s Process: Traditional

Multiple steps

Multiple visits

DelaysConfusion

Idaho: 21 days

How have we improved BI?

Customer’s Process: Re-engineeredGet customer to make

immediate contact with Decision Maker

Take immediate action at first contact

whenever possible

Create specific processes for

Customer for Re-evals and Changes

Organize workforce as needed

Limited calendaring; link application & verification; help customer when

possible

Evaluate what is really needed to complete

the action

Idaho: 1 hour

DecisionMaker

Face to Face OR Phone

PotentialApplicant

ApplicationsRe-evaluations

Changes

verification

applicationMay 31

Monday Tuesday Wednesday Thursday Friday Saturday Sunday

June 1 2 3 4 5 6

7 8 9 10 11 12 13

14 15 16 17 18 19 20

21 22 23 24 25 26 27

28 29 30 July 1 2 3 4

June 10

Scheduled AppointmentX

Immediate Contact

ImmediateAction

How have we improved BI?

Leadership Org Structure/Management Policy (waivers/compliance) Technology (supports) Training

Process Driven Business Design

2

5

7

6

4

3

Specialization

Clear Division of Labor

Same Day Service

New Service Delivery

Case ManagementDiscipline

Universal Work Force

Process Handbookfor Staff

Begin DissolvingCaseloads

Create StatewideProcessing Centers

EstablishNew Roles

No Scheduling Interview on App Date

Decision Maker Up Front

Create Generalists

Lobby Management

Standardization

Flexible Assignments

Expanded Workforce

Idaho’s Business Re-engineered: How We Did I t -- Road Map

1

Idaho today

Check at all stepsNew Performance

MetricsStandardization

Tracking work in all locationsPrioritization of Work

How have we improved BI?

•What is BI?•What can BI do?

Business Intelligence

(BI)?

•Longitudinal Data Initiative (LDM)•Definitions and metrics•Analytical tools•Processes

How have we improved BI?

•Additional subject areas for LDM•More data connections•Better data integrity

Still room for improvement

?

Still room for improvement?

• Additional subject areas for LDM• More data connections• Better data integrity

Still room for improvement?

Additional subject areas for LDM

Still room for improvement?

More data connections

Still room for improvement?

Better data integrity

Still room for improvement?

•What is BI?•What can BI do?

Business Intelligence

(BI)?

•Longitudinal Data Initiative (LDM)•Definitions and metrics•Analytical tools•Processes

How have we improved BI?

•Additional subject areas for LDM•More data connections•Better data integrity

Still room for improvement

?