Business communication

PRESENTED BY :

LILY FADHILAHFARAH AMIRAH

CHAPTER 5 : CONCLUSION AND RECOMMENDATION

CHAPTER 4 : ANALYSIS

CHAPTER 3 : RESEARCH FINDING

CHAPTER 2 : METHODOLOGY

CHAPTER 1 : INTRODUCTION AND BACKGROUND

Communication is neither transmission of message nor message itself.

The mutual exchange of understanding, originating with the receiver.

It needs to be effective in business.

Communication is the essence of management.

PLANNINGPLANNING

ORGANIZINGORGANIZING

DIRECTINGDIRECTING

STAFFINGSTAFFING

CONTROLLINGCONTROLLING

BASIC FUNCTIONS OF MANAGEMENT

Dr. Noorhisham Haji Mohd AlwiManagement Consultant

27 years in Human Resource Development

13 years with National Productivity Corporation

Also had lectured at UM, UITM and UPM

Linkfarr Sdn Bhd established on 1997

“Link of Friends and Associates with Right

Relationship.”

Able to design effective modules and training

materials of solid knowledge foundation.

Necessary competency to provide training and

consultancy services in the field of

ICT, satellite communication electronics defense system

of inquiry employed in many different academic disciplines, traditionally in

the social sciences, but also in market research

and further contexts

to the systematic empirical investigation of social phenomena via statistical, mathematical or computational techniques.

QUALITATIVE

METHODQUALITATIVE

METHOD

QUANTITATIVE

METHODQUANTITATIVE

METHOD

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Research Findings

&Analysis

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Giving clear instructions

Making enquiries

Answering enquiries

Asking for opinions

Asking for explainations

Giving explainations

Expressing opinions clearly

Making complaints

Handling complaints

Describing process and procedure

Explaining how something works

Comparing and contrasting

Describing cause and effect

WORKPLACE TASK

Not important Important at times Important Very Important

1 2 3 4

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COMMUNICATIVE TASKS

Negotiating

Interviewing

Persuading colleagues / clients

Writing emails

Communicating face to face

Making telephone calls

Answering telephone calls

Giving oral presentation

Writing reports

Writing proposals

Writing business letters

Writing memos

Participating in meetings

Not important Important at

times

Important Very Important

1 2 3 4

SA

D

A

SD

Using english at workplace with superior

Using english at workplace with colleagues

Using english at workplace with subordinates

Proficiency in english helps employees function

well in their profession

Proficiency in english helps employees get better

prospect

Strongly Agree Disagree Agree Strongly Disagree

SA D A SD

Not at all important

Not important Somewhat important

Important Very important

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FACTORS TO BE IMPORTANT FOR AN ENTREPRENEUR ACTIVE IN THE SAME INDUSTRY LIKE HIM

Very discontented Discontented Neutral Contented

Very contented

1 2 3 4 5

FACTORS CONCERNING YOUR BUSINESS

Focused on the how important business communication to organization and how to apply this business

communication to employee.

Identify the pros and cons of business communication

Primary and Secondary resources

Conduct questionnaire

Structured 2 types

Used for gathering data

Various publication

Support the findings

PRIMARY

PRIMARY

SECONDARY

SECONDARY

How we communicate

is as important, if not more so, than what we communicate.

Learn easy tools for effective communication in the workplace

Find a mentor Be a good as well as a good

listener Practicing repeatedly

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All that is needed is a skillfull, flawless and effective way of business communication

GUYS , ENJOY THIS :)THANK YOU FOR YOUR ATTENTION