Bureau Veritas Consumer Products Services June 2008 Session 1: 10th June Session 2: 11th June Session 3: 12th June.
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Bureau Veritas Consumer Products Services
June 2008
Session 1: 10th JuneSession 2: 11th JuneSession 3: 12th June
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TODAY’S TOPICS
► Services Provided Factory Audit (Technical Audit)
Social Compliance Audit (COC)
C-TPAT Security Assessment
► Audit Reporting Program Features
Checklist Overview
Factory Improvement
► General Booking Flow Booking method
Booking form submit
Workflow between 3 parties
► Q&A
► Introduction
INTRODUCTION
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Bureau Veritas at a Glance
► Created in 1828
► A global leader in conformity assessment services in the areas of quality, health and safety, environment and social responsibility (QHSE)
2007 revenue: €2.07bn
2007 adjusted operating profit: €312m
More than 850 offices in 140 countries
► Over 33,000 skilled employees
► Eight global businesses providing a complete set of services
Inspection, testing, audit, certification, risk management, outsourcing, consulting and training services
► Servicing 300,000 customers across a wide range of end markets
Marine 12%
Inspection & In-Service
Verification
13%
Certification
12%
HSE
10%
Industry
14%
Government Services and
International Trade 7%
Consumer Products
13%
Construction
19%
Asia Pacific & Middle East
24%
Europe
23%
Americas
16%
France
32%
Africa 5%
Broad Geographical Presence
Eight Global Businesses
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Extensive Geographic Footprint
Global network comprising more than 850 locations across 140 countriesGlobal network comprising more than 850 locations across 140 countries
Asia & Middle East
190 offices, including 58 laboratories
10,500 staff
France
175 offices, including 12 laboratories
7,200 staff
Americas
140 offices, including 26 laboratories
5,700 staff
Europe (excl. France)
290 offices, including 41 laboratories
8,600 staff
Africa
55 offices, including 9 laboratories
1,000 staff
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CONSUMER PRODUCTS SERVICES DIVISION
World-leading concept-to-consumer quality assurance and compliance services provider committed to meeting your need for quality, speed-to-market, profitability and brand protection throughout your supply chain
Services for a wide range of consumer products:
• Testing and evaluations for quality, safety and regulatory compliance
• Product quality inspections, factory and social audits
Locations in 40 countries with over 7,000 employees with over 30 years experience in the consumer products industry
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BVCPS GLOBAL NETWORK
United Kingdom(3 labs)
France
Poland
Turkey Japan
Taiwan
Philippines
Sri Lanka
India
Bangladesh
Singapore & Malaysia
Indonesia
Thailand
Korea
Spain
USA
Canada
Brazil
Guatemala
Mexico
Egypt
Madagascar
Mauritius
South Africa
Portugal
Germany
Romania
Ukraine
Italy
Pakistan
Vietnam
Cambodia
ChinaGuangzhouHangzhouHong Kong
NanjingNingboPanyu
ShanghaiShenzhenWenzhouQingdaoXiamen
MoroccoIsrael
Panama
Honduras
Inspection Office Laboratory/Inspection OfficeSales and Program Office
China
Argentina
Saudi Arabia
• 40 Countries• More than 7,000 staff• 75 locations
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BVCPS GREATER CHINA NETWORK
Japan (2)
Taiwan (2)
Philippines
Sri Lanka
India (5)
Bangladesh
Singapore
Indonesia
Thailand
Korea (2)
Vietnam (2)
Cambodia
China
Bangalore
Hyderabad
Noida
Gurgaon
Tirupur
Pakistan
Shanghai (5)
Shenzhen (2)Hong
Kong (2)
Qingdao
Nanjing
Guangzhou
Dongguan
PanyuXiamen Wenzhou
Ningbo
Hangzhou
Inspection Office Laboratory/Inspection OfficeSales and Program Office
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• Retailers
• Manufacturers
• Vendors
• Licensee/licensor
• Brands
• Importers
• Distributors
• Buying offices/agents
OUR CLIENTS
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OUR CLIENTS
►BVCPS is THE Global Leaderin providing QA Services to the retail industry
47 of the Top 50 Retailers in
North America*
39 of the Top 50 Global Retailers*
41 of the Top 50 Brands**
• Source: National Retail Federation (NRF) 2007 Top 100 Retailers and Top 100 Global Retailers** Source: American Apparel & Footwear Association 2007 Top 50 Brands
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OUR CORE SERVICES: QA HELPING THROUGHOUT THE SUPPLY CHAIN
• Risk Assessments
• Design Evaluations
• Identification of Regulations & Standards
• Quality Assurance Program Development
• Technical Training
• Specification Development
• Factory Audits
• Social Accountability Audits
• Incoming Quality Control Inspections
• Pre-Production Testing of Materials
Sourcing/Material
Verify Readiness for Production
• In-Production, During & Final Random Inspections
• Test For:
--Regulatory Compliance
--Performance
--Construction
--Packaging
--Specialized Product Requirements
Manufacturing
Assure Product Meets
Specifications
• Compliance Testing
• Comparison Testing
• Product Line Review
• On-Going Technical Training
Wholesale/Retail
• Consumer Return Evaluations
• Consumer Focus Groups
• Sensory Panels
• Failure Analysis
• Recall Support
Consumer
Assess Consumer
Receptivity & Next Steps
Concept/Design
Develop Product, Manage Risk and Reduce Time to
Market
Benchmark Product Success
& Confirm Ongoing
Compliance
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CURRENT QA SERVICE OFFERINGS
► Testing & Consulting Toys, Premiums & Juvenile Products
Textiles
Health, Beauty, Household Products
Food
Hardlines
Electrical
Heavy Metals
Household Appliances & Goods
► Auditing Sanitation Audit
Factory Audit
Production Capacity Audit
Quality System Audit
Code of Conduct
► Quality Assurance Evaluation Product Development
Specification Development
Vendor Selection
Factory Assessment
In Process QA/QC
Engineering On-Site Services
Training
Risk Analysis Hazard Reduction
► Inspections Sample Collections
Loading/Unloading Supervision
Preproduction/Initial/DuPro
Final Random Inspections
100% Inspections (Sorting)
Production Status Monitoring
Damage Surveying
SERVICES PROVIDED – FACTORY AUDIT
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SCOPE:
► A standardized on site audit checklist of a facility's Quality Management System, and practices against safety & legality requirement defined by BV:
1. Quality Management Standard (QMS)
2. Good Manufacturing Practice (GMP)
3. Product Control
4. Process Control
FACTORY AUDIT
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Features: ► An Industrial - oriented system for different manufacturing types which
can present the audit result in a simple and analytical approach for manufacturers to initialize the corrective and preventative action plan as a continuous improvement.
1. Quality Assurance Approach
2. Complement other Quality Management Systems e.g. ISO9001, GSCP, HACCP
3. Customer confident
4. Our knowledge of relevant in various industries – Qualified local auditors with different industrial background
5. Ability to assist clients with “Program Development” & “Set-up”
6. Demonstrate due-diligence in the event of being challenged
FACTORY AUDIT
SERVICES PROVIDED – SOCIAL COMPLIANCE AUDIT
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SCOPE:
► A systematic on site audit of a facility's Social & Ethical Management System and practices against regulations & standards defined by BV and/or the client covering:
SOCIAL COMPLIANCE AUDIT
1. Child Labour
2. Forced Labour
3. Health & Safety
4. Freedom of Association & Collective Bargaining
5. Non-discrimination
6. Disciplinary Practices
7. Harassment or Abuse
8. Compensation & Benefits
9. Hours of Work
10. Environmental Practices
11. Home working
12. Management systems, monitoring & documentation
13. Legal Right to Work
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1. Proven ability to manage programs for retailers & brands.
2. Our knowledge of relevant labor laws – Qualified local auditors
3. Ability to assist clients with “Program Development” & “Set-up”
4. By Using BV you can have confidence in that you can:
• Protect brand image & accountability.
• Demonstrate due-diligence in the event of being challenged
• Demonstrate Social compliance to stakeholders
• Doing the right thing for society, consumers, employees & shareholders
Features:
SOCIAL COMPLIANCE AUDIT
SERVICES PROVIDED – C-TPAT SECURITY ASSESSMENT
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SCOPS: Physical Security
Physical Access control
Container Security
Procedural Security
Personnel Security
Information Technology security
Security Training & Threat Awareness
C-TPAT SECURITY ASSESSMENT
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BENEFITS
► Allows importers to demonstrate compliance with C-TPAT Guidelines
► Fast lane cargo processing into US
► Risk mitigation against unexpected security risk & delays
► Brand Protection - A secure supply chain
► Competitive advantage
Shortening “time to market”
Minimise supply delays & Increase stock turns
C-TPAT SECURITY ASSESSMENT
AUDIT REPORTING
Program Features
Checklist Overview
Factory Improvement
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► SUPPORTED WITH A LOGICAL SCORING SYSTEM
► Numbering Systems
► Compliance Determination
► Question Risk Weighting Levels
► Section Weighting Factors
► Site Compliance
► Improvement Plan and Monitoring Frequency
AUDIT REPORTING – Program Features
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BENEFITS
► The BV automated Factory Assessment scorecard & risk based approach enable the following benefits
Manage a large number of programs with a paperless system
Benchmarking and logical decisions base on score & color rating
Reduce time in assessing suppliers and analyzing data
Facilitates continuous improvement – quality, cost & time to market
Manages risk and brand equity by focusing on the critical issues
Simplified reporting with score, colour, graphics & corrective actions:
• Able to quickly identify criticalities
• Allows ranking of your suppliers
• Able to measure the improvement of your supplier base over time
AUDIT REPORTING – Program Features
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SUPPLIER RISK RECOMMENDED FOLLOW-UP OR MONITORING FREQUENCY
GREEN Annual audit recommended at 12 months
MINOR On-site follow-up audit recommended at 6 months to evaluate previous non-compliance issues
MAJOR On-site follow-up audit recommended at 90 days to evaluate previous non-compliance issues.
CRITICALOn-site follow-up audit recommended at 60 days to evaluate previous non-compliance issues.
IMPROVEMENT PLAN & FOLLOW-UP FREQUENCY
AUDIT REPORTING – Program Features
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1st part: result overview.
Percentage + Color rating
andRecommended follow-up
visit frequency
AUDIT REPORTING – Checklist Overview
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2nd report part : Graph of Score per section
Audit Score Overview Chart
AUDIT REPORTING – Checklist Overview
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2nd report part (cont’d) : Matrix of Degree of Compliance per section
AUDIT REPORTING – Checklist Overview
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3rd report part : List of Nonconformities with Level of Non-conformance
AUDIT REPORTING – Checklist Overview
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CAP : Filling of Corrective Action and Target Completion Date
AUDIT REPORTING – Improvement
Target Completion Date filled by factory
Corrective Action Plan filled by factory
BOOKING FLOW
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BOOKING FLOW
Q & A
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