Building Trust Between Board and Members

Building Trust Between Members

and the Boardby Jamie Notter

Vice President, Organizational Effectiveness

2010 VAR Local Association Leadership ConferenceMarch 25, 2010

http://www.flickr.com/photos/12836528@N00/1303402061

associations are not easy

3

data

http://www.history.navy.mil/photos/images/s-file/s584156c.htm

community

http://www.flickr.com/photos/niallkennedy/40727794/

trust

http://www.flickr.com/photos/joi/2941559903/

what is trust?

3

what is trust?

1.You are competent.

2.You won’t hurt me.

3.You will protect me.

how do you build trust?

4

consistency

http://picasaweb.google.com/lh/photo/HAmLBMqMy3PQYG3cds1H4Q

transparency

http://www.flickr.com/photos/mjkmjk/483130093/

truth

truth

http://www.flickr.com/photos/doctorow/2869332715/

letting go

http://www.flickr.com/photos/eyeliam/1368228262/in/set-72157600350369019/

consistencytransparency

truthletting go

there is a bigger problem

trustconsistency

transparency

truth

letting go

organizations

orders

brand

message

control

maybe our organizations

need to bemore human

thank you!www.getmejamienotter.co

m

@jamienotter

jnotter@mgmtsol.com