Building Enterprise Customer Portals With Liferay
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Rivet Logic Corporation114100 Isaac Newton Square N.Suite 210Reston, VA 20191Ph: 703.955.3480 Fax: 703.234.7711 ARTISANS OF OPEN SOURCE
Building Enterprise Customer Portals with
LiferayJuly 24th, 2012
Presented ByAlaaeldin El-Nattar, Vice President
Rivet Logic Corporation
Copyright © 2012. Rivet Logic Corporation. All rights reserved. ARTISANS OF OPEN SOURCE
Rivet Logic Overview
• Award-winning professional services focused on enabling:
• Collaboration and Community Platforms
• Enterprise Content Management
• Web Content Management and Portals
• Using Leading Open Source Software
• Company Facts
• Headquartered in Reston, VA
• Regional Offices in Boston, New York City, Los Angeles
• Near-shore Development Center in Costa Rica
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Copyright © 2012. Rivet Logic Corporation. All rights reserved. ARTISANS OF OPEN SOURCE
Rivet Logic and Liferay
• Platinum Level Partner
• Certified Services Partner since 2006
• Certified Training Partner
• Active Community Contributor
• 30+ Liferay projects
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Copyright © 2012. Rivet Logic Corporation. All rights reserved. ARTISANS OF OPEN SOURCE
LIFERAY USE CASES
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Copyright © 2012. Rivet Logic Corporation. All rights reserved. ARTISANS OF OPEN SOURCE
Liferay Use Cases
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• Great fit for
• Intranets
• Extranets
• Internal Collaboration Sites
• Social Community Sites
• Consumer facing Websites
• Customer and Self-Service Portals
Copyright © 2012. Rivet Logic Corporation. All rights reserved. ARTISANS OF OPEN SOURCE
Liferay Use Cases
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• Great fit for
• Intranets
• Extranets
• Internal Collaboration Sites
• Social Community Sites
• Consumer facing Websites
• Customer and Self-Service Portals
Copyright © 2012. Rivet Logic Corporation. All rights reserved. ARTISANS OF OPEN SOURCE
Liferay as a Customer Portal
• One of the best fits for Liferay
• Site based architecture is ideal
• OOTB Handles:
• Membership
• Permissions
• Personal pages
• Social collaboration and networking
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Sensus8
Examples
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Air Liquide9
Examples
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Telx10
Examples
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CHALLENGES&
sOLUTIONS
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Challenge - Information Architecture
• Information Architecture determines portal success
• What information is important?
• Must obtain customer feedback during design phase
• What maps to a Site?
• What maps to an Organization?
• Role matrix
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Copyright © 2012. Rivet Logic Corporation. All rights reserved. ARTISANS OF OPEN SOURCE
Solution - Information Architecture
• Understand Liferay’s architecture fully
• Involve a customer sample during requirements definition phase
• Set expectations around usability and permissions
• e.g. You shouldn’t have too many roles!
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Challenge - Integration
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• Integration is paramount
• Integration points differ from one client to another
• Ease of integration is dictated by external integration points
• Reusable integration layer is key
• Transaction management is not easy
Copyright © 2012. Rivet Logic Corporation. All rights reserved. ARTISANS OF OPEN SOURCE
Solution - Integration
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• Liferay’s Service Builder
• An integration friendly library
• Abstracts integration layer from integration destination
• OOTB integrates with:
• Databases
• Remote APIs
• Web services
• REST
• JSON
Copyright © 2012. Rivet Logic Corporation. All rights reserved. ARTISANS OF OPEN SOURCE
Challenge - Flexibility
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• Short-term vs Long-term thinking
• Solution must be flexible to handle new requirements
• Solutions must allow for implementation of new features
• Users now expect Web based solutions to constantly evolve and get better
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Solution - Flexibility
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• Liferay as a platform allows for:
• Implementation of custom applications
• Customization of any part of Liferay’s core functionality - safely
• Development using almost all standard frameworks
• Pluggable customizations
Copyright © 2012. Rivet Logic Corporation. All rights reserved. ARTISANS OF OPEN SOURCE
Challenge - Branding
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• Customers have different logos
• Personalized customer experience is preferable
• Look and feel
• Application behavior
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Solution - Branding
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• Liferay Themes allow each customer to have a different look and feel within one Liferay instance
• Customer sites can have unique customer related meta-data if needed
• Site based architecture allows for per-customer personalization
Copyright © 2012. Rivet Logic Corporation. All rights reserved. ARTISANS OF OPEN SOURCE
INNOVATION
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Innovation
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• Customer interactions do not have to be unidirectional
• Think outside the box
• B2C interaction is typical
• Dashboards
• Customer service
• C2C interaction is a powerful concept
• Social collaboration between customers could be a good revenue generator
Copyright © 2012. Rivet Logic Corporation. All rights reserved. ARTISANS OF OPEN SOURCE
DEMO
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Q&A
ARTISANS OF OPEN SOURCE
Rivet Logic Corporation114100 Isaac Newton Square N.Suite 210Reston, VA 20191Ph: 703.955.3480 Fax: 703.234.7711
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