Building a successful workplace ready for the 2020s

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Webinar – 26 July 2016

Building a successful workplace ready for the 2020s

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Jeremy Blain, Regional Managing Director, Cegos Asia Pacific

www.facebook.com/cegosapac

http://sg.linkedin.com/in/jeremyblain

https://twitter.com/learntheplanet

http://cegos.com.sg

WhatsApp or even call me: +65 9069 3291

learn@cegos.com.sg

@Learntheplanet

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Peter Barrett, President, NetDimensions Inc.

http://netd.bz/peter-barrett

https://twitter.com/peterbarrett71 @peterbarrett71

https://www.facebook.com/NetDimensions

http://www.netdimensions.com/au/

Call me: +1 (860) 436 3898

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Some Reminders

• This webinar is being recorded

• We will have some quick polls

• Post questions or comments in the GoToWebinar chat box anytime for Q&A session

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Our journey• Who we are and why we are credible

• The road to the 2020s workplace – macro trends for the future of work and learning in the digital era

• Preparing our workforce for the 2020s now – survey findings and thoughts

• Q&A

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A worldwide leader in Training and Development

90 Years

Strong

Cegos Group is an award-winning, $220M USD, privately owned professional skills training and development organisation, headquartered in Europe.

• Focused on developing Leaders, Managers and Teams at the operational heart of the organisation

► 250 000 learners trained every year► 25 000 clients► More than 1 000 employees & 1 500 external consultants ► 12 000 tailored training missions a year across more than

50 countries► 90 certificate and degree courses

• Learning your way► Experts in Face to Face forms of training and coaching► Blended Learning anchored through a 70:20:10 approach ► Digitization of learning – eLearning, mLearning, creation

of bespoke solutions and conversion of existing learning assets

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The NetDimensions - Cegos Partnership

NetDimensions and Cegos complement each other toward a common goal to enable effective and efficient training and development for organizations worldwide.

Whether organizations need face-to-face training, eLearning, or blended learning solutions to manage talent within the enterprise and grow their business beyond cultural or language barriers, NetDimensions’ and Cegos’ solutions can meet those needs.

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Welcome to Industry 4.0

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The Fourth Industrial Revolution

“From IT to Cyber / Physical Systems” Characterized by a fusion of technologies that

is blurring the lines between the physical, digital, and biological spheres.

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If at first you don’t succeed…

A new mantra for a digital age

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If at first you don’t succeed…

…Call it V1.0

A new mantra for a digital age

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The Tech / Touch tools we most use - part of our new daily DNA

Facebook – I KNOW EVERYBODY

Google – I HAVE EVERYTHING

Twitter – I TALK TO EVERYONE

LinkedIn – I KNOW EVERYONE IN BUSINESS

Wikipedia – I KNOW EVERYTHING

CLOUD / INTERNET WITHOUT ME YOU ARE NOTHING

APPS + EMOJIS – YOU HAD NO IDEA HOW MUCH YOU NEEDED ME

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…From passive consumption of data to active participation – the key difference between 3rd and 4th industrial revolution

https://www.youtube.com/watch?v=jAF2hZxdFRE

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…From passive consumption of data to active participation – the key difference between 3rd and 4th industrial revolution

2,000,000++5,500+>15%

https://www.youtube.com/watch?v=jAF2hZxdFRE

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Mobile + The Cloud are fueling the phenomenon & growth of the SHARING ECONOMY

Be an entrepreneur • Power can be in the hands of individuals rather than companies • New and existing start up businesses are exploiting this new territory as

curators of services and solutions

http://www.economist.com/news/leaders/21573104-internet-everything-hire-rise-sharing-economy

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Market disruption happening in many industries and “new needs” are being created all the time…

• World’s largest taxi company owns no taxis (Uber)

• Largest accommodation provider owns no real estate (Airbnb)

• Largest phone companies own no telco infra (Skype, WeChat)

• World’s most valuable retailer has no inventory (Alibaba)

• Most popular media owner creates no content (Facebook)

• Fastest growing banks have no actual money (SocietyOne)

• World’s fastest growing TV media company is a new player (Netflix)

• Largest software vendors don’t write the apps (Apple & Google)

Increasingly centered around mobile

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Poll

How much does your organisation use mobile technologies to engage with Customers externally + Managers and Staff internally?

• Little or none• We are making progress• Pockets of excellence exist • It’s how we do things

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Sensationalism, Panic The rise of Robots and AI

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Separating the Truths from the Myths is not easy…

“Oxford University did an extensive study examining how susceptible different jobs would be to computerisation, and they found that 47% of US jobs were classified high risk for replacement with computerisation or automation, and another 19% of jobs at medium risk”

“…The workplace of the not-so-distant future will be far different from its current state.”

Heather Hiles, chief executive officer and founder at Pathbrite

http://www.oxfordmartin.ox.ac.uk/downloads/academic/The_Future_of_Employment.pdf

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Poll

What is your personal opinion of the rise of virtual reality, robotics and AI?

• It’s not really on my radar• It could have a small impact within our industry• It could have a big impact within our industry• Robots will take over the world. Look out

humankind!

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Robot / Human interaction is happening

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Robot Reality : Back to their origins and taking jobs from Asia with them

http://www.theguardian.com/world/2016/may/25/adidas-to-sell-robot-made-shoes-from-2017

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For many companies it’s not yet about Robots and AI

It’s technology to enable, not to overwhelm…

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The opportunity is the problem

Source : Aaron d Allen https://www.linkedin.com/pulse/how-tech-killing-off-independent-pizzerias-aaron-d-allen

• “51 percent of all mobile searches on Google are for restaurants…

• …Yet by some estimates as few as 5% of restaurants have mobile-compliant websites…”

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When opportunity, problem solving, innovation and great people merge…

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When opportunity, problem solving, innovation and great people merge…

Dominos- 50% of global sales

through online platforms

- 3000% increase in share price since 2008

- MarCap $300m - $7.42bn in 7 years

“technology was undoubtedly at the heart of the dominos turnaround” aaron d. allen.

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The cost of doing nothing?

http://www.ft.com/intl/cms/s/0/c6be44ac-217b-11e6-aa98-db1e01fabc0c.html#axzz49cZeeExN

23th May, 2016

‘Not being effectively structured to tackle future challenges, macroeconomic uncertainty and more while successfully reengineering its business in the short term…

…Reflects increased risks to Deutsche Bank's ability to successfully execute its plan.’

Extracted from Moodyshttp://bit.ly/25kFWfO

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Humans are useful too…Externally and Internally

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Do you recognize these people and would you like them to support your business?

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Do you recognize these people and would you like them to support your business?

Tony Robbins: 2.7 million twitter followers

Chua Sock Koong one of top 3 APAC’s most powerful women

Emma Watson - #heforshe YouTube announcement – 560,000+ views

Bill Gates – around 17 million “like” his facebook page

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The new age – how many of these individuals do you recognize?

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1.8 billion total views15.5 million total subscribers

Jenna “Marbles”

10.1 billion total views39.3 million subscribers

Ryan Higa/NigaHigaTV

PewDiePie

2.3 billion total views15.2 million total subscribers

The new age – how many of these individuals do you recognize?

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1.8 billion total views15.5 million total subscribers

Jenna “Marbles”

10.1 billion total views39.3 million subscribers

Ryan Higa/NigaHigaTV

PewDiePie

2.3 billion total views15.2 million total subscribers

The new age – how many of these individuals do you recognize?

37,000 views230,000 subscribers

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Research released Q1, 2016

CEGOS APAC DRIVERS FOR WORKPLACE CHANGE RESEARCH

Findings, Conclusions And Next Steps

© Cegos Asia Pacific 2016

“The future depends on what you do today.” Mahatma Gandhi

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Purpose:To identify the Truths and Myths associated with the 5 key drivers for change as we head to the workplace shift of the 2020s workplace

Driver #1: The Impact of TechnologyDriver #2: The broadening cross generational challengesDriver #3: Diversity and Bias (both conscious and unconscious)Driver #4: The Future of work as we know it Driver #5: Leader and Manager readiness

A survey completed by over 175 companies across Asia Pacific (70%), US (12%) and Europe (18%), representing almost 1500 senior level business, HR and Learning leaders.

Survey completed over December 2015 and January 2016

Our Survey

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What is most important to you?

5 Drivers for change (most to least important)

1. The impact of Technology2. Manager and Leader readiness

3. The future of work / office of the future

4. Diversity and Bias

5. The Cross Generational Challenges

• ALL Drivers were ‘important’ or ‘extremely important’ to over 50% of survey respondents

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THE IMPACT OF TECHNOLOGY

DRIVER # 1

“Ideas and innovation happen all around us; technology is an enabler and unifier, and we need new spaces of operation.”Mr Justin Bovington, CEO of virtual world agency Rivers Run Red

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We will have increased digital communication, collaboration and networks. There will be more physical distance between people.

This will demand new corporate rules of the road & up-skilling

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We will have increased digital communication, collaboration and networks. There will be more physical distance between people.

This will demand new corporate rules of the road & up-skilling

Gen-Z will expect close collaboration and peer connectivity, through relevant technologies.

Technology is the red thread to bind the future workplace together

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BROADENING CROSS

GENERATIONAL CHALLENGES

DRIVER # 2

“Every generation laughs at the old fashions, but follows religiously the new.”

Henry David Thoreau

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With a widening generational gap, the future workplace is in danger of creating human silos.

We have learned how to handle this better through Gen-Y experiences

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With a widening generational gap, the future workplace is in danger of creating human silos.

We have learned how to handle this better through Gen-Y experiences

Modern workplaces are overly obsessed with Gen-Y and in danger of doing the same with Gen-Z.

The West = a TruthThe East = a Myth

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With a widening generational gap, the future workplace is in danger of creating human silos.

We have learned how to handle this better through Gen-Y experiences

Modern workplaces are overly obsessed with Gen-Y and in danger of doing the same with Gen-Z.

The West = a TruthThe East = a Myth

We need a new approach to corporate learning and development to engage the newer generations in the workplace.

We are still focused on the short term, rather than NOW and WHAT IS TO COME

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DIVERSITY AND BIAS CHALLENGES

“It is time for parents to teach young people early on that in diversity there is beauty and there is strength.”

Maya Angelou

DRIVER # 3

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Diversity lenses, such as gender, colour, LBGTQ, nationality, social, age and culture are common issues across organizations.

Common issues that are in danger of being ignored

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Diversity lenses, such as gender, colour, LBGT, nationality, social, age and culture are common issues across organizations.

Common issues that are in danger of being ignored

Most executives are unaware of the biases that exist in the workplace and are not actively trained or developed within the topic.

A major Leader and Manager need across APAC

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THE FUTURE OF WORK AS WE

KNOW IT

“…workers are becoming more and more mobile, entrepreneurial, creative, and free, traditional organizations are becoming less and less appealing…”

Polly LaBarre, Fortune Magazine, 2014. http://fortune.com/2014/05/29/what-the-future-of-work-looks-like/

DRIVER # 4

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Gen-Y and Gen-Z are not trained in college/universities to be ready for the new demands of the future workplace. This is a crisis in the brewing.

Truth – APACMyth – US and Europe

Working hours of the future workplace will be flexible, in short-bursts and often remote. A more from less approach from companies will lead to a blurring of work-life balance.

How do we up-skill our Managers and Teams to operate effectively?

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Poll

In the context of the 4th Industrial revolution, how prepared would you say Leaders and Managers in YOUR organisation are now?

• Not prepared at all• Somewhat prepared• We are making a lot of progress in this area• Fully prepared for the 2020s shift

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LEADER AND MANAGER READINESS

“Education is our passport to the future, for tomorrow belongs to the people who prepare for it today.”

Malcolm X

DRIVER # 5

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A Perfect Storm to kick off the 4th Industrial Revolution…

• GenZ / GenY

• Baby Boomers across APAC Particularly

• GenX – the ‘leaders-in-waiting’

• Technology everywhere

• New working practices

• Globalisation and cultural blurring

• Risk > Diversity and Bias issues

A major Workplace & Human Capital shift is coming in the 2020s

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For their transition to management, Gen-Y will have to leave the “me” behind and become the “we” generation.

Are we being unfair on Gen-Y – consider the world they were born into.

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For their transition to management, Gen-Y will have to leave the “me” behind and become the “we” generation.

Are we being unfair on Gen-Y – consider the world they were born into.

Gen-X are the leaders in waiting and are not prepared to face the new leadership and management challenges of the future workplace.

Others’ perception – They are readyGen X own feedback – we are not confident or ready.

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What can be done to continue your journey?

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Download the paper and other resources here: http://www.cegos.com.sg/5-drivers-for-change-research/

5 Drivers for successful change as we head to the 2020s workplaceWhat you can do NOW

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Questions?

Jeremy BlainRegional Managing Director,

Cegos Asia Pacific

Peter BarrettPresident, NetDimensions Inc.

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Thank you

www.facebook.com/cegosapac

http://sg.linkedin.com/in/jeremyblain

https://twitter.com/learntheplanet

http://cegos.com.sg

WhatsApp or even call me: +65 9069 3291

learn@cegos.com.sg

@Learntheplanet

http://netd.bz/peter-barrett

https://twitter.com/peterbarrett71 @peterbarrett71

https://www.facebook.com/NetDimensions

http://www.netdimensions.com/au/

Call me: +1 (860) 436 3898