Building a Global Learning Culture: (LT16)
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Building a Global Learning CultureLaura Overton, Founder and CEO, Towards Maturity (@LauraOverton)Anne Watson, HR Director, CCL Design - Electronics (@ExecutiveFocus)
Learning Technologies February 2016
Great Culture attracts
great people
APAC14%
Americas10%
Europe71%
ME, Africa, India5%
Over 600 L&D professionals from 55 countries
42% multinational organisations
What can we learn from L&D leaders around the globe?
What does a great global
learning culture
look like?What challenges do
we face trying to achieve it?
High Expectations of L&D professionals around the globe
INDIVIDUAL PROCESSES
EFFICIENCY
PRODUCTIVITY AND ENGAGEMENT
BUSINESS RESPONSIVENESS
LEARNING CULTURE
PR
OG
RA
MM
E O
RG
AN
ISA
TIO
N C
ULT
UR
E
Improve induction 96 95% Speed up implementation of new processes
92 91%
Improve productivity 95% 94% Adapt to individual need 94%
Driving Business Innovation 76% 80% Improve organisational performance 79%
85%
Share good practice 96% Increase self directed learning 77%
(83% avg)
Improve admin and management 94% 95%
Increase volume 92 91%Multinational companies vs average, one figure = same
Not all global companies realising their aspirations
INDIVIDUAL PROCESSES
EFFICIENCY
PRODUCTIVITY AND ENGAGEMENT
BUSINESS RESPONSIVENESS
LEARNING CULTURE
PR
OG
RA
MM
E O
RG
AN
ISA
TIO
N C
ULT
UR
E
Achieved by 41% 39%
Achieved by 41%
Achieved by 30% 29%
Achieved by 25 24%
Achieved by 22 21%
Multinational companies vs average, one figure = same
# 1 Cultural
differences (63%)
Challenges for Multinational organisations
# 2 Content
48%
In 2014, we discovered
some are doing better than
others
Faster response to changing
business conditions
Increased productivity on the job
TOP DECK Average 2014
T O W A R D S M A T U R I T Y I N D E X
TOPDECK
TOP LEARNING ORGANISATIONS
Top Deck
x3 x5 X8x5x3
They are more ready for the future of learning
Quartile 1 (25%)
Top Deck (10%)
Quartile 2Quartile 3Quartile 4
Introducing…
CCL Global Employee Locations
The Business Challenge
Introducing the
academy
Download the full story at www.towardsmaturity.org/globalculture
The Key To Success
First step of journey
1. Strategic alignment
2. tactical business outcomes
Alignment
Essential for Business Buy-In
What can we learn from Top Deck L&D teams?
Align business and learning outcomes
Focus on the business first
Have a plan for delivering agreed business metrics
55%
84% 79%
36%
Analyse the problem before recommending
a solution
BUSINESS BUY-IN
Consumer experienc
e
Focus on the individuals
UNDERSTAND YOUR LEARNERS
Welcome their ideas
Listen first
Are proactive in understanding how staff
learn what they need
Welcome innovation and contribution from
staff
88%
51%
30%
86%
Winning hearts and minds
Today’s learners are more self directed than we give them credit for:
77% rate working in collaboration with others as essential/very useful
69% of learners are motivated by technologies that allow them to network and connect with each other
70% use their own smartphone, 52% their own tablet for work-related learning
MOTIVATED
IDENTIFY & ACCESS
RESOURCESUNDERSTAN
D OWN NEEDS
TAKE INITIATIVE
THE SELF-
DIRECTED
LEARNER
76%of the Top Deck
involve users in design
(39% multinationals
35% average)
LISTEN
The Top Deck INCREASE
ACCESS
TO COMMUNITY
TO CONTENT
TO TECHNOLOGY
TO CLEAR COMMUNICATION
AT THE RIGHT PLACE AND TIME
Thinking beyond the
course
TRANSFORM L&DSupport learning at the
point of needThink Performance not
course
Consider the course as only ONE option for
building performance
Embrace models that support learning in the flow of work (such as
70:20:10}
86%
53%47%
94%
Does
work?
4x as likely to report that they are responding faster to business
change
3x more likely to report an improvement in staff
motivation(27% vs 8%)
(42% vs 18%)
2x more likely to report a customer satisfaction
increase
(30% vs 7%)102070Workflow Social Formal
www.towardsmaturity.org/in-focus/2016/702010
Winning hearts and
minds
Creating hooks
Creating Hooks - What Did We Do?
Creating Hooks - What Did We Do?
Creating Hooks - What Did We Do?
Creating Hooks - What Did We Do?
Creating Hooks - What Did We Do?
Who do we need to work with to support a global
culture?
How do we connect with
them?
What challenges do we face trying to
achieve it?
Impact
Monthly Statistics to Convince The Board
Achievements
Internal promotions
Staff retention
Trusted providers
Errors
Downtime
Delivering results
Improve productivity by 12%Reduce staff turnover by 9%
Change processes 24% fasterDecrease time to competency by
13%Increase cost efficiency by 26%
Building a global
learning culture
Q&A
Building a Global Learning Culture
What are YOU going to differently as a result of today?@LauraOverton, Founder and CEO, Towards
MaturityAnne Watson, HR Director, CCL Design –
Electronics
www.towardsmaturity.org/globalculture
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