Breakdown of 2008 UNOS Member Survey Respondents OPO exec. dir.21TX social worker73 OPO procurement dir. 17TX data coord.92 OPO procurement coord.92TX.

Breakdown of 2008 UNOS Member Survey Respondents

OPO exec. dir. 21 TX social worker 73OPO procurement dir. 17 TX data coord. 92OPO procurement coord. 92 TX quality mgr. 13OPO data coord. 24 TX financial coord. 32OPO quality mgr. 17 Other TX staff 35OPO hosp. dev. mgr. 3 Lab director 27Other OPO staff 30 Other lab staff 145TX prog. admin. 101 Assoc. exec. 1TX clin. coord. 413 OPO PR professional 38TX physician 133 TX PR professional 4TX surgeon 105 Other 27Phys/prog. dir. 35Surg/prog. dir. 59

Percentage Breakdowns of Respondents

OPO-related respondents 13.4% Transplant-related 71% Lab-related 11.2% Other 4.7%

Years in Transplantation

Services members use and how frequently

Use of Help Desk

Use of Membership Services

Use of DEQ Member Reporting Line

Use of UNet

Use of Support from Regional Administrator

Use of Data Requests

Use of Training & Resources

Use of Support from Site Surveyor

Use of Support from Review Board Coordinators

Services Used Most Often

Unet (76.8% use it frequently or occasionally)

Data Requests (42% use this frequently or occasionally)

Help Desk (37.9% use it frequently or occasionally)

Quality of Services

Quality of Help Desk

Quality of Membership Services

Quality of DEQ Member Reporting Line

Quality of UNet

Quality of Support from Regional Administrator

Quality of Data Requests

Quality of Training & Resources

Quality of Support from Site Surveyors

Quality of Support from Review Board Coordinators

Highest Rated Services

Unet (73% rated as excellent or very good)

Data Requests (62.7% rated as excellent or very good)

Help Desk (68.1% rated at excellent or very good)

What Information Resources Members Use and How Often

Use of Regional Meetings

Use of Policy Notices

Use of Public Comment Documents

Use of Policy Brochures

Use of OPTN Evaluation Plan

Use of UNOS Update Magazine

Use of Professional Education Resources

Use of System Notices (emails about changes to Unet)

Use of Transplant Living Web site

Use of UNOS Web site

Use of OPTN Web site

Use of Emails from UNOS Communications Mailbox

Use of Committee Reports

Use of Board Meeting Summaries

Top 5 Resources Members Use for Information

UNOS.org System Notices Policy Notices UNOS Update Magazine UNOS Communications Emails

Quality of Information Resources

Quality of Regional Meetings

Quality of Policy Notices

Quality of Public Comment Documents

Quality of Policy Brochures

Quality of OPTN Evaluation Plan

Quality of UNOS Update Magazine

Quality of Professional Education Resources

Quality of System Notices (Emails about changes to UNet)

Quality of Transplant Living Web site

Quality of UNOS Web site

Quality of OPTN Web site

Quality of Emails from UNOS Communications Mailbox

Quality of Committee Reports

Quality of Board Meeting Summaries

Members noticed a change in these areas

Plain Language

Online availability of UNOS Update

New Format for Policy Notices

New Format for Public Comment

Google Search Technology

OPTN Evaluation Plan Online

Changes to Web site Navigation

Members use the following tools in their work or personal life

Member would likely use these tools if available at UNOS

Members would participate in the following ways