Big C Support and information Services past, present and Future

Big C Support and information Services past,

present and FutureNikki Morris, Head of Clinical Services, Big C

January 2014

‘I am because you are’Desomond Tutu

Past...

Income Generation: Fundraising and Retail

Grant giving...Equipment, NHS personnel, research.

The Big C Centre, NNUH (May 2006)

Partnership working with NNUH complementing NHS provision. Providing psychological and social support.

Provision for carers

Maintenance of services, building, resources and reputation.

Norfolk Carers

60% of people will become a carer in some point in their lives.

Every year 1 in 5 carers give up work to care.

Closer To Home

Help Us to Help You Study

Analysis of information from NNUH Centre

National and Local Change in Care Provision

Anecdotal Information

Closer to Home...

Key Services

• Drop in for: refreshment and a listening ear

• Information

• Complementary Therapies

• Talking Therapies

• Support Groups

• Welfare Advice

Knowledge is of two kinds: we know a subject ourselves, or we know where we can find

information upon it (Samuel Johnson)

Big C Centre, NNUH

Millenium Library - Monday mornings

Big C Centre, Great Yarmouth

Louise Hamilton Centre

Big C Centre Kings Lynn

‘Getting information off the Internet is like taking a drink from a fire hydrant’.Mitchell Kapor

WELFARE ADVICE

Big C Centres (NNUH, Great Yarmouth, King ’s Lynn), JPUH, QEH.

Approx 60 new clients a month.

Benefit advice (over 2 million pounds in additional income) followed by travel information are the most requested issues for discussion.

Telephone support service.

Cancer Awareness Champions

• Equity Across The County

• Maximise the potential from our existing Support and Information venues/activities

• Invest in our income generation teams to maximise income

• Plann for 2015 (35 years) and 2020.

Key Ingredients to Support and

Information Service Success:We Must...

Understand the reality around us and not make false assumptions

Have courage to act with boldness and conviction and be willing to make tough decisions

We must act as well as talk.

Not be afraid to make mistakes