Transcript
Slide 1
Becoming an AmbassadorListening, Finding Your Voice & Storytelling
Slide 2
We can all do this!
Slide 3
Let’s Discuss:What are you saying about your school now?Who aren’t you talking to?Who is your Superhero?Who should you be listening to?
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What are you saying now? What are you hearing?
Slide 5
First Worksheet - Listening to yourself & others
• Listening to learn to promote Bialik
• Listening to learn about Bialik
• Questions for Listening – What have you heard
from others– How would you respond
yourself?
Slide 6
How do we spread the word?
• You already have the skills.– You can think.– You can write.– You can use a telephone.
• All of your daily work skills are transferable. – Persuasion– Cajoling– Consensus building
• Our Goals:– Tell our friends & supporters– Inform the people we hope to
influence
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YOU are the network
• You know the field and have the “rolodex”
• You have the network & are doing the networking
• You are visible to communities that matter
• You are the frontline of communications
Slide 8
Public Speaking / Stakeholder Engagement
• Be Prepared• Do your homework• Connect – dry facts
won’t do it• Share a story• Always come home to
your key messages– Regardless of the
question asked, know what you want to discuss and always come back to them.
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Be Methodical & Tell Everyone
• Be Thoughtful– Take your time – Integrate your life experiences
• Present Your Material Methodically– Tell them what you are going
to tell them– Tell them– Tell them what you just told them
• Improvising is easier when done while walking…not running– Know your key messages. They are your “home”
base. Always return, regardless of the question.
Slide 10
Delivering Your Messages
• Prepare, Prepare, Prepare.
• Develop a tight message, but understandable by the widest audience.
• Know your audience.• On phone, email or in
person. The medium will change how you deliver the message.
Slide 11
Thinking about your audiences
What News?
Who Needs to Hear
it?List all key audiences
In What Format?
Note the comm. channel
By When?
From Whom Do They Need to Hear it?
Courtesy of HollyMinch.com
Think about your audience?
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Where is your voice heard now?
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Congratulations! You now own your own network & newspaper
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Failure IS an Optionwww.youtube.com/watch?v=-Vo4M4u5Boc
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How do you find your voice? Be Strategic
• Communications Goals should rule• What is your strategy?• Does a story help you get there? • Think “Audience” and “Action”• Are you the right messenger? • Are you listening? • Starting a discussion? • Participating actively?• What is your near-term goal? • Long-term?
Photo source: http://www.socialmediaexaminer.com/21-creative-ways-to-increase-your-facebook-fanbase/
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Thinking about your audiences
YOUR KEY AUDIENCES ARE:•Parents / Grandparents•Donors•Alumni•Community Leaders
•How READY are they to hear what you are saying?•What are they already thinking about you?
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Thinking about your audiences
What other audiences are there?
•Who else matters – think “narrow”•Who influences those audiences – and how can you find them?•What are the best ways to reach the audience?
Shrink them & Surround them
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How are you unique?
“Only we…”
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Second Worksheet
• Becoming an Ambassador Finding Your Unique Voice
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Storytelling (or…how not to end up like this)
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Let’s Share:Let’s Share:Who is the most effective local storyteller?Who is the most effective local storyteller?What is it about him/her that is so powerful? What is it about him/her that is so powerful? Share one of his/her stories. Share one of his/her stories.
Slide 22
Storytelling – The Importance of Anecdotes
• Storytelling is common thread through all cultures
• Humanizing. Anecdotes are a way of personalizing the issue
• Impact - Anecdotes are a way for audience to understand your perspective – more powerful than text of your remarks
• Linkage – a story can personalize an issue much faster than reciting statistics, historical facts or personal biases.
• Credibility – anecdotes allow you to “borrow” someone else’s credibility
Graeme Frost, SCHIP Kid
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Andy Goodman – What makes a good story
Step One: Start with a common assumption and one person
• Find common starting reference point
• Attach details• Evoke well-known
feeling or aspiration• Share / Validate
commonly held belief More info @ www.agoodmanonline.com
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Andy Goodman – What makes a good story
Step Two: Introduce a point of conflict
• Name the conflicts and Show the conflicts
• Barriers promote attachment
• The harder the struggle, the more we remember
• How can you make these real? Describe? Show?
More info @ www.agoodmanonline.com
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Andy Goodman – What makes a good story
Step Three: Make heroes and villians easy to identify
• You are right. Know that. Feel that.• Villains – real or imaginary are essential• You define the terms of the debate
More info @ www.agoodmanonline.com
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Andy Goodman – What makes a good story
Step Four: Include granular details and one “takeaway” fact
• Hair color? Glasses? Shoes?
• Tell me one memorable item to take with me
• Can you make me FEEL it? See it? More info @
www.agoodmanonline.com
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Andy Goodman – What makes a good story
Step Five: Show the way to a happy resolution
• You don’t need clear resolution, just a path
• What is the end goal? • What is the path to get there?• Why are you essential?
More info @ www.agoodmanonline.com
Slide 28
A moment of reflection:Am I telling stories already?What is my favorite granular fact?
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Storytelling – Recent Examples
• Proposed California budget cuts affecting most vulnerable
– County could lose $262 million loss in federal and state money (CCTimes 7/3/08)
– In the end, Nick Robinson just couldn't afford the Bay Area. And with pending state budget cuts threatening the foster care counselor's programs and salary, he decided to pack his belongings and leave Walnut Creek for Boston.
Slide 30
Storytelling – Recent Examples
• Boy's special medical care imperiled by state budget crunch (Sac Bee 5/11/08)
Derek Longwell's wheelchair bears all the scars of rough handling by a fully charged 13-year-old boy: scratched metal frame, chipped paint, worn treads and a perpetual coat of dust on the footrest.
The teen with dark chocolate hair and olive-tinted eyes suffers from spina bifida, a birth defect that has left him with an incomplete spinal cord and an inability to walk. But a committed team of doctors and his devoted parents, backed by a specialized state health care program, have enabled Derek to enjoy an active life outdoors.
Now the state's ominous fiscal forecast is threatening to disrupt Derek's ability to see his doctors in a timely manner or get leg braces to fit his growing body.
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SAN FRANCISCO CHRONICLEWednesday, October 8, 2008
Stewardship Council & Conserving PG&E lands
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Slide 33
Let’s Share – Third WorksheetWhat is your story? Not sure – ask someone else
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Framing – The SPIN Way
Frame: Your analysis of the issue. The frame defines what’s in your story
• Use your frame:– To advance your position– put opposition on the defense
and you on the offense– define issue & players to
control debate– focus and clarify your issue
• For maximum media impact– to get reporters interested– to effect more people– to make your story newsworthy– to create hooks and newsworthiness
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Framing – The SPIN Way
• Frame the issue by answering these questions:
• What is this issue really about? Broader subject and theme
• Who is effected? Bigger, wider potential audience, more drama and reach
• Who are the players? Good guys, bad guys• What hooks does this frame contain?
Controversy, human interest, trend, etc.• Bonus question: What pictures and images
communicate this frame?
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Framing – In Action
Preschool for all of California’s children
Enormous unnecessary public expenditure
OR
Wise public investment to improve lives, reduce crime & increase college graduates
Slide 37
New Tools to Share Stories
Making Photos/Videos Available with Flip Cameras, Twitpic, & Flickr
www.flickr.com/photos/whiteafrican/3100136010/
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Take Pictures – Define the Images & Discussion
• Cameras• Cellphones• iPhones
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Record It!
• Flip Video Cameras• $100 changes
everything!• Easy to use• Easy to upload• Easy to share• Easy to evangelize
Slide 40
Using Video – Making a Point
Lobby Day 2010 A Tree Falls & Everyone Hears
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Building your Broadcast Network
Lobby Day 2010 A Tree Falls & Everyone Hears
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Build Storytelling Culture
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Build a “Story Bank”
• Ask for stories
• Collect them
• Make them available
• Train your peers to tell them
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How Do You Feel?
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Now What? Here’s a To-Do List
• Take your partner’s story home – refine it and send it to them
• Then work on yours• Develop your THREE best stories• Teach someone in your organization to tell the
story• Don’t be afraid to learn by mistakes.
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Dan Cohen, PrincipalFull Court Press Communications
FCPcommunications.com510-271-0640
@fullcourtpress / @dcstpaul
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