Beyond the Survey: Innovative Techniques for Learning About Your Patrons

Beyond the Survey: Innovative Techniques for Learning About Your Patrons

Presented by: Nicolle Steffen, Linda Hofschire, & Lisa Boyd Library Research Service, Colorado State Library

October 14, 201111:00 AM—12:00 PM

Resources

http://www.lrs.org/cal2011resources.php

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Available Data

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Facilitated Group Discussion

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Unfacilitated Group Discussion

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Quick Polls

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Quick Polls

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Interviews

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Example: Douglas County Libraries

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Example: Douglas County LibrariesIssues with consensus Library plan of action Larger themes and questions

Building business (small, local, non-profit, home based)

Stabilize local economy by partnering w/local Chamber of Commerce organizations

Support growth BizInfo program assists small and start-up businesses; 2012 small business resource fair

Connect community w/local businesses

Proposed: Unified adoption of already existing online directory

Community Library as center of community; building community from within

Be a source of accurate info on local issues

Community Rumor Control: post rumor of the week on FB, linked to accurate info about the topic

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Card Sorting

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Photo credit: University of Michigan Library http://www.lib.umich.edu/files/usability_reports/libs-svces-depts-card-sort-report.pdf

Unobtrusive Observation

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Filming

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Collage

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Diary

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Your Ideas?

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Scenarios

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Scenarios

• Programming (One Book, One Community)• Search Behavior• Physical Space• Staff/Internal Development

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Questions?

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Resources

http://www.lrs.org/cal2011resources.php

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Thank You!

www.lrs.org |lrs@lrs.org | 303.866.6900Twitter: @lrs_co |Facebook: LibraryResearchService

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