Beginner's Guide to Marketing Automation

Post on 09-Dec-2014

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Presented by MarketingProfs, two marketing automation experts share tips on choosing the right marketing automation vendor, steps you should take when installing your marketing automation platform, and the key reports you should implement to measure the ROI of your new tool. Presenters: Michael Berger is director of product marketing at Marketo. Prior to joining Marketo, he was senior director of marketing at McGraw-Hill, where he deployed Marketo to help fuel the company's growth in the rapidly expanding educational technology market. Mike is a frequent speaker on topics related to marketing automation and digital marketing, and has a great deal of passion related to the role of technology in marketing today. Lauren Brubaker is senior manager of demand generation at NetProspex. She specializes in developing killer demand generation programs, building complex lead scoring models, and is obsessed with keeping her database squeaky clean. She has a strong passion for creating sales and marketing alignment by actually connecting with sales teams, and has a keen understanding of how to leverage data to get the C-Suite's attention.

Transcript

Marketing Automation: Starting, Switching, and Making

it Sing

Michael BergerDirector, Product Marketingmberger@marketo.com@MikeDBerger

Lauren BrubakerSr. Manager, Demand Generationlbrubaker@netprospex.com@B2BLauren

Today’s Presenter

s

Source: Hope as an Anchor

We’ve been in the marketing automatio

ntrenches

What are we going to cover?

#npB2B

What are we going to cover?

Key points for comparing

potential vendors

#npB2B

What are we going to cover?

Key points for comparing

potential vendors

Tips to Get Your System Started

#npB2B

What are we going to cover?

Key points for comparing

potential vendors

Tips to Get Your System Started

Crucial (TPS) Reports to Measure

ROI and Success

#npB2B

Choosing Your

Vendor

Easy vs. Impactful

#npB2B

Dig beneath

the surface

#npB2B

How does it enable sales?

#npB2B

Can it measure what matters

?#npB2B

Source: Hope as an Anchor

Source: Hope as an Anchor

3years

Source: Hope as an Anchor

Launching Your New MAP

Make a Wish List

#npB2B

• Talk to your fellow marketers

• Visit the Community

• Consider hiring a consultant

Find out what PERFECT looks like

#npB2B

Seek advice, you must…

www.opfocus.com

#npB2B

Simplify your folder structure

#npB2B

Define all your marketing channels

#npB2B

And then create your ideal campaigns…

#npB2B

Cleaning Your Data

Where does your database stand?

#npB2B

Where does your database stand?

#npB2B

Where does your database stand?

#npB2B

Where does your database stand?

#npB2B

NetProspex Marketing Data Management

• We live and breathe marketing data

• Our customers rely on us to keep their data lean and mean

• We tell you what to keep, what to get rid of, and what to enrich

#npB2B

NetProspex Marketing Data Management

• We live and breathe marketing data

• Our customers rely on us to keep their data lean and mean

• We tell you what to keep, what to get rid of, and what to enrich

#npB2B

Key Marketing Data Management Steps

• Establish the counts of all your data types (leads, contacts, active vs. inactive, etc.)

• Search for easy-to-find legacy/junk data

• Decide who to delete (not all records should be treated the same)

• Hire a professional (*cough, cough*)

• Analyze your entire database

• Decide who to keep, who to archive, who to delete, and who to re-engage

• Enrich as many fields as possible#npB2B

Key Marketing Data Management Steps

• Establish the counts of all your data types (leads, contacts, active vs. inactive, etc.)

• Search for easy-to-find legacy/junk data

• Decide who to delete (not all records should be treated the same)

• Hire a professional (*cough, cough*)

• Analyze your entire database

• Decide who to keep, who to archive, who to delete, and who to re-engage

• Enrich as many fields as possible

152,422

records removed from SFDC

#npB2B

1,068,091

fields appended in SFDC

Key Marketing Data Management Steps

• Establish the counts of all your data types (leads, contacts, active vs. inactive, etc.)

• Search for easy-to-find legacy/junk data

• Decide who to delete (not all records should be treated the same)

• Hire a professional (*cough, cough*)

• Analyze your entire database

• Decide who to keep, who to archive, who to delete, and who to re-engage

• Enrich as many fields as possible

152,422

records removed from SFDC

#npB2B

NetProspex Results

#npB2B

32%increase in MQL conversion

NetProspex Results

#npB2B

32%increase in MQL conversion

NetProspex Results

2xMQLs reaching SQL faster

#npB2B

32%increase in MQL conversion

NetProspex Results

78%increase in opportunity

creation

2xMQLs reaching SQL faster

#npB2B

Source: Hope as an Anchor

Start by running a

DHS www.smartmarketingdata.

com

Source: Hope as an Anchor

Start by running a

DHS www.smartmarketingdata.

com

(it’s free)

True MDM is CONTINUOUS

#npB2B

Reporting on ROI

What should you measure?

• Pipeline generated vs. program spend

• Investment per new MQL

• First-touch vs. multi-touch success

• Immediate results vs. results over time

#npB2B

You’ll want to download this…

www.marketo.com/ebooks

#npB2B

In Conclusion…

• Choose a vendor based on impact and future growth

• Invest time in building out a scalable structure and strong templates

• Your marketing data is integral to your success. Don’t try to go it alone

• Create your KPI reports immediately

#npB2B

Michael BergerDirector, Product Marketingmberger@marketo.com@MikeDBerger

Lauren BrubakerSr. Manager, Demand Generationlbrubaker@netprospex.com@B2BLauren

Questions?

Let’s Connect!

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