BCM 12.5 customer presentation (Dec 2016)

BMC CLIENT MANAGEMENT

James MacintyreBusiness Solutions ExpertDecember 2016

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AGENDA

How we do it IntegrationsOverview Our Customers

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Overview

THE CHALLENGES WITH ENDPOINTS

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Extremely complex in nature

Countless tasks to perform

Exposure to financial and security risks

ENDPOINT MANAGEMENT

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“The endpoint market is changing quickly, driven by user and business demand and new technologies and services. The pressure is real and intense.”

– Chris Silva, Gartner

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BMC CLIENT MANAGEMENT

1200+ active customers

5MM+ Managed devices

Availableon premises

and OnDemand

BMC CLIENT MANAGEMENT

Keep Controlof endpoints

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• Eliminate manual tasks• Remote control• Save costs

Deliver thedigital workplace

• Increased productivity• Increased job satisfaction• Usability

End-to-end management from your service desk

• Better decisions• Prevent security breaches• Pass audits

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COMPLETE DEVICE LIFECYCLE MANAGEMENT

OS & Application Deployment

PatchManagement

Financial AssetManagement

Software License Management

EndpointCompliance

Discovery& Inventory

RemoteManagement

PowerManagement

PeripheralManagement

Mobile Device Management

A LIGHTWEIGHT INFRASTRUCTURE

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Relay AgentRelay Agent

DMZ

ClientManagement

Server

LondonClient Agents

Los AngelesClient Agents

ITSM Server

SERVICE ANYWHEREEnables device management overthe Internet without VPN

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• Remote Control and allother management tasks

• Allows software deployment,patch management, etc.

INVENTORY MANAGEMENTAutomatic discovery of devices (computers, switches, routers, iPad, iPhone, printers, etc.)

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• Mobile Management• Agent or Agentless• Advanced scheduling• Normalization• Custom inventory• Inventory history

Images can be added behind device

Images can be added behind device

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COMPLIANCE• Ensure that the company is not exceeding number

of licenses purchased in order to pass audits • Block access to devices and network with

peripheral device control• Consolidate administration of multiple

end-point security solutions• Monitor compliance status against

pre-defined standardso At-a-glance customized dashboard

view of device and software complianceo Out-of-the-box templates (SCAP, PCI, etc)o Customizable alerts

• Report on power consumption and configurePower Management

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SOFTWARE ASSET MANAGEMENT• Manage software licenses

o Monitor deployment, track usage, verify compliance, block unauthorized applications

• Differentiate between suites and individual applicationso Eliminate manual task of normalizing,

categorizing, typing vendor and product information

• View supported, unsupported and unidentified software

• Alert and report on out-of-compliance devices

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MOBILE DEVICE MANAGEMENTManage iPhones and iPads• View detailed inventory and reports• Send commands to device

o Erase or lock deviceo Clear passcodeo Install or remove appso Install or remove profileo Update device restriction

and security information

Images can be added behind device

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OS DEPLOYMENT

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• Bare metal provisioning• Wizard-driven setup• Hardware independent images• Imaging progress dashboard• Customizable PXE boot menu• Multicast and Unicast• Byte-level differential download

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SOFTWARE DEPLOYMENT• Configure packages from multiple formats• Create complex deployment workflows using

action library• Schedule and target users, devices or groups• Report deployment progress• MyApps: self-service for pre-approved

software

PATCH MANAGEMENT

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• Maintain software version currency• Managed or "set it and forget it"• Operating System, Service Packs, and

Applications from major vendors• Automatic & Simultaneous Patch Distribution• Pre-tested patches

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REPORTING• Integrated reporting and dashboards• Out of the box templates• Schedule automated report delivery

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Integrations

INTEGRATIONS• Manage devices within your ITSM

solution for the service desk and through self-service portal

• Native integration with BMC FootPrints, Remedyforce & Atrium CMDB

• Comprehensive REST API for additional integrations

Our Customers

BMC CUSTOMERS

CUSTOMER RESULTS• 10% reduction in front line application

requests and drive mappings using MyApps• 30% reduction of power expenses using

operational rules• Saved close to $2M annually with automated

patching and ongoing updates• Reduced software license spend by actively

managing software license management• 6% increase in productivity• Avoided fines for non-compliance

“The power of integrating operating system deployment, with software deployment, patching, and even reporting is such a great combination.” – Nick Nelback – Universal Service Administrative Company

“BCM is our go-to product to automateclient processes.”– Ed Kraft, Charter Manufacturing

KEY TAKEAWAYS

Next steps• See it, Try it http://www.bmc.com/clientmanagement

Automating endpoint management provides proven results• Cost reduction, improved satisfaction and productivity, compliance

BMC Client Management offers some unique benefits• Native integrations, no VPN required, lightweight infrastructure,

on-premises and on demand

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BMC is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management solutions are designed to make digital business fast, seamless, and optimized from mainframe to mobile to cloud and beyond.

About BMC

BMC, BMC Software, the BMC logo, and the BMC Software logo, and all other BMC Software product and service names are owned by BMC Software, Inc. and are registered or pending registration in the US Patent and Trademark Office or in the trademark offices of other countries. All other trademarks belong to their respective companies. © Copyright 2016 BMC Software, Inc.

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