Austrian Airlines Company Profile 2013
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www.austrian.com Austrian Airlines | company presentation | DKK | status October 2013 1
Austrian Airlines Group
www.austrian.com Austrian Airlines | company presentation | DKK | status October 2013 2
Austrian Airlines Group – company profile
• We fly to 130 worldwide thereof 43 destinations to Central and
Eastern Europe
• Our home base is the hub Vienna
• We carried 11.5 million passengers in 2012 in total
• We operate a fleet of 77 aircraft (status March 2013)
– 10 long haul aircraft
– 67 short- and medium haul aircraft (incl. 3 Wet Lease Out aircraft)
• 6.236 employees (status December 2012)
• We are part of Lufthansa Group since September 3rd, 2009
www.austrian.com Austrian Airlines | company presentation | DKK | status October 2013 3
Austrian Airlines Group Passenger Figures
8
8,5
9
9,5
10
10,5
11
11,5
12
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012
Economic Crisis
Crisis in Iraq, SARS
Number of passengers in million from 2001-2012
www.austrian.com Austrian Airlines | company presentation | DKK | status October 2013 4
Austrian Airlines Group Financial Result
Comparison of results from 2012 and 2011 in Euro million
2012 2011
Operating result (unadjusted) 65 -59
Operating result (adjusted) -10 -59
Total operative revenue (adjusted) 2,259 2,163
www.austrian.com Austrian Airlines | company presentation | DKK | status October 2013 5
The History of Austrian Airlines Group
• 30.09.1957 Formation of Austrian Airlines
• 23.03.1999 Increase of shares in Tyrolean Airways to 100%
• 26.03.2000 Austrian Airlines joins "Star Alliance"
• 15.02.2001 Take-over of 100% of Rheintalflug shares
• 06.06.2002 Raise of interest in Lauda Air to 100%
• 03.09.2009 Austrian Airlines becomes member of Lufthansa Group
• 05.06.2012 Commissioning of Austrian Star Alliance Terminal Check-in 3 at Vienna airport, offering 6 new lounges
• 01.07.2012 Transfer of undertakings of flight operation from Austrian Airlines to Tyrolean Airways:
– Single brand Austrian
– Flights of Austrian Airlines „operated by Tyrolean“
www.austrian.com Austrian Airlines | company presentation | DKK | status October 2013 6
• The world‘s biggest airline alliance, established in 1997
• 28 member airlines
• Over 21,900 flights per day
• 1,328 airports in 195 countries worldwide
• The world‘s largest lounge network
Member of Star Alliance
www.austrian.com Austrian Airlines | company presentation | DKK | status October 2013 7
Austrian Fleet
Long-haul
4 Boeing 777-200
6 Boeing 767-300 ER
*(status March 2013)
www.austrian.com Austrian Airlines | company presentation | DKK | status October 2013 8
Austrian Fleet
Short- and medium haul
29 Airbus A320 family
24 Fokker 70/100
14 Bombardier Q400 *(status March 2013)
www.austrian.com Austrian Airlines | company presentation | DKK | status October 2013 9
Flight Schedule in Europe
• 112 destinations
• Biggest European network
• Focus on Central and Eastern Europe with 43 destinations
www.austrian.com Austrian Airlines | company presentation | DKK | status October 2013 10
Flight Schedule in Middle East
• Access to the key economic centers in the Middle East
www.austrian.com Austrian Airlines | company presentation | DKK | status October 2013 11
Flight Schedule in Asia and North-America
• Chicago: from May 17th, 2013
www.austrian.com Austrian Airlines | company presentation | DKK | status October 2013 12
Vienna, the Ideal Hub between East and West
• Hub Vienna – ideal
geographical
position between
east and west
• Minimum
connecting time of
25 minutes only
www.austrian.com Austrian Airlines | company presentation | DKK | status October 2013 13
Austrian Airlines Group Punctuality
Regularity and punctuality in 2012 und 2011 in percent
2012 2011 Change
Regularity of operation 99.3 98.9 +0.4 PP
Punctuality on departure 88.6 88.0 +0.6 PP
Punctuality on arrival 88.4 86.7 +1.7 PP
www.austrian.com Austrian Airlines | company presentation | DKK | status October 2013 14
Austrian Business Class
www.austrian.com Austrian Airlines | company presentation | DKK | status October 2013 15
Austrian Business Class
• DO & CO Catering
• Austrian and international newspapers
• On short haul flights: middle seat blocking for more comfort
• On long haul flights:
– High-tech seat: fully horizontal flat bed (length almost 2m) with innovative air cushion system
– In-flight entertainment: Audio & Video on demand system
– Gourmet menues, prepared by the chef on board
– Viennese coffee-house service with 10 speciality coffees
www.austrian.com Austrian Airlines | company presentation | DKK | status October 2013 16
Austrian Economy Class
• Excellent price-performance ratio
• redticket – the Austrian best price offer
• DO & CO Catering – Selection of hot and cold beverages
• Seat pitch at least 76 cm
• On long haul flights: In-flight entertainment: Audio & Video on
demand system
www.austrian.com Austrian Airlines | company presentation | DKK | status October 2013 17
Special Services from and to India
• Up to 6 flights per week to Delhi
• Hot indian tea with milk and a lot of sugar
• Additional vegetarian and non vegetarian Hindu menue
– Order of special menues up to 24 hours before departure
• Bollywood movies in original Hindi language
• Choice of Indian newspapers
www.austrian.com Austrian Airlines | company presentation | DKK | status October 2013 18
Special Services from and to Japan
• Daily flight to Tokyo
• Japanese newspapers and magazines in the Austrian lounges and
on board
• Japanese flight attendants
• Exclusive Japanese and Asian menues together with green tea
• Movies in Japanese voice guidance
www.austrian.com Austrian Airlines | company presentation | DKK | status October 2013 19
Special Services for Children
• Reliable assistance for kids travelling unanccompanied
• Special service on longhaul- and charter flights
– Baby- and child meals
– Baby cradles
– Entertainment programme for kids (toys)
• „Jet Friends“: first frequent flyer programme in Austria for kids & teens (www.jetfriends.com)
• Special assistance counter for families at the Vienna airport
– Pre-reservation of seats so familiy members are seated together
– Priority boarding for families
www.austrian.com Austrian Airlines | company presentation | DKK | status October 2013 20
Most-valuable boarding card worldwide
• Free or reduced access to museums
and galleries
• Offers in top restaurants
• Shopping offers
• More than 80 partners worldwide
• Up to 10 days after the flight with an
Austrian boarding card
• Offers also available with Austrian Web Check-in or boarding cards on
mobile devices
www.austrian.com Austrian Airlines | company presentation | DKK | status October 2013 21
Austrian Star Alliance Terminal
• Minimum connecting time of 25 minutes only
• Terminal building in the size of 150,000m²
• Hub Vienna – 58% transfer ratio at Austrian Airlines
• 69 counters and 38 self-Check-in terminals
• Check-in counters for HON, Senator und Business Class passengers
• Free Wifi, 80 laptop chairs
• Large glas windows overlooking air traffic
• 6 Austrian lounges
www.austrian.com Austrian Airlines | company presentation | DKK | status October 2013 22
Austrian Lounges
• HON-Circle lounge / Senator, Star Gold lounge / Business lounge
• Modern ambience with Austrian flair
• Size of lounge more than 2,000m²
• International delicacies by DO & CO
• Restaurant-, bar- and coffeehouse-area
• Flatscreens, WiFi and printers
• Showers
• Oasis of calm
www.austrian.com Austrian Airlines | company presentation | DKK | status October 2013 23
Austrian Check-in
• Check-in options
– Web / mobile / text message Check-in
– CAT station Vienna city center
– Quick Check-in terminals at the airport
(average length of Check-in procedure 1.5 minutes)
– Check-in counters (service desk and special assistance)
www.austrian.com Austrian Airlines | company presentation | DKK | status October 2013 24
DO & CO à la carte Menue
• 3-course-à la carte menue
• Upgrade free standard-menues
• Premium catering for Economy Class passengers
• Available at flights within Europe and selected long haul flights
www.austrian.com Austrian Airlines | company presentation | DKK | status October 2013 25
Our High Level Quality Standard „We Care“
Austrian Airlines Group stands for an exceptional high service level:
– Personally caring
– Austrian flair and hospitality
We care – the credo of Austrian Airlines Group
stands for
– Charming Naturalness
– Austrian Agility
– Refreshing Harmony
– Enthusing little extras
www.austrian.com Austrian Airlines | company presentation | DKK | status October 2013 26
We fly for your smile A selection of awards won recently
• Best European Airline – World Airline Awards Skytrax, 2013 – sixth place
• Best Business Class Catering - World Airline Awards Skytrax, 2012 – second place
• Advertising price – Austrian Newspaper Association, category services, 2012 – first
place
• Staff Service Excellence Europe - World Airline Awards Skytrax, 2011 – first place
• Crystal Cabin Award for the Europe seat 2011
• Best Wine on the wing - Global Traveler Magazine, 2010 – first place
• Best Cabin Staff Europe - World Airline Awards Skytrax, 2009 – second place
• Best Airline in Europe for "Food & Drink" -Business Traveller, 2009 – second place
• Best Cabin Staff for "Food & Drink“ - Business Traveller, 2009 – second place
• Best Ground Staff for "Food & Drink” - Business Traveller, 2009 – second place
• Best Business Class Catering - World Airline Awards Skytrax, 2009 – third place
• Best Economy Class Catering - World Airline Awards Skytrax, 2009 – fifth place
www.austrian.com Austrian Airlines | company presentation | DKK | status October 2013 27
redservices of Austrian Airlines Group Ancillary services can be booked in addition to the ticket
• red|ticket: very low priced tickets starting at 89 Euro, all inclusive
• red|lounge: access to the Business Lounge
• red|upgrade: short-term upgrade from Economy to Business Class
• red|legroom: seat in the exit row (long haul flights)
• red|guide: virtual travel guide, available as iPhone App
www.austrian.com Austrian Airlines | company presentation | DKK | status October 2013 28
redservices of Austrian Airlines Group
• red|cab: shuttle-service from and to Vienna airport
• red|cab International: shuttle-service at more than 30 Austrian
destinations worldwide
• red|extra bag: second item (up to 23kg) in addition to free baggage
Ancillary services can be booked in addition to the ticket
www.austrian.com Austrian Airlines | company presentation | DKK | status October 2013 29
Social Media at Austrian
• Since April 2010 customers find us on following platforms:
– facebook.austrian.com
– More than 170,000 fans
– twitter.austrian.com
– More than 14,500 followers
• Flickr
– flickr.austrian.com
• YouTube
– youtube.austrian.com
• Blog
– www.red-blog.at
– About 12,000 visits per month
www.austrian.com Austrian Airlines | company presentation | DKK | status October 2013 30
Miles & More at Austrian
• Biggest frequent flyer programme in Europe
– More than 20 million members worldwide
– More than 400 airline and non-airline partners
• Earn miles the easy way
– on flights, at hotel-, travel-, shopping- and car rental partners
• About 730,000 Miles & More members in Austria
• Spend premium miles for flights and Business Class upgrades
• Earn miles with the Miles & More MasterCard creditcard
www.austrian.com Austrian Airlines | company presentation | DKK | status October 2013 31
Environment Protection at Austrian
• Our aim is to
– Reduce fuel consumption and emissions
– Reduce aircraft noise
– Manage available ressources responsible
– Safe energy
– Avoid waste
• Measures
– Fuel- saving winglets for our Boeing 767 fleet
– 18 natural gas cars in our car pool
– Compensate CO2-emissions with the offsetting-initiative „Climate Austria“
– Since 2005 member of the environmental initiative „Öko Business Plan“ from the city of
Vienna
www.austrian.com Austrian Airlines | company presentation | DKK | status October 2013 32
Austrian Technik I
• Austrian Technik for over 50 years
– 16,000m² hangar-space, over 70,000m² available floor space
– Branches in Vienna and Innsbruck/Austria and Bratislava/Slovakia
• Service portfolio
– Base and line maintenance
– Engineering services
– Technical training
– Storage of over 100,000 spare parts and devices, available 24/7
www.austrian.com Austrian Airlines | company presentation | DKK | status October 2013 33
Austrian Technik II
• Maintenance approval aircraft
– Airbus A320/A330/A340 Familie
– Boeing 767/777/737 CL/NG
– Canadair Jet CRJ 100/200
– Fokker F70/F100
– Bombardier Q400
• Maintenance approval engines
– GE90, PW4000 (94“ & 100“), CFM56
– TAY 620/650, CF34, RB211 Trent 800
www.austrian.com Austrian Airlines | company presentation | DKK | status October 2013 34
Austrian Airlines – We fly for your smile.
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