AstriCon 2016 - Using Asterisk and XMPP to provide greater tools to your customers and your users
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Using Asterisk and XMPP to provide greater tools to your customers and your users
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
Who am I ?
▸ SysAdmin▸ Working with Asterisk and XMPP since 2006▸ XSF (XMPP Standards Foundation) member
since this year.▸ For several years working on improve the
user experience
@mhterres
https://github.com/mhterres/
https://bitbucket.org/mhterres/
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
Why XMPP ?
▸ Open▸ Standard
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
Why XMPP ?
▸ Open▸ Standard▸ Decentralized▸ Secure
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
Why XMPP ?
▸ Open▸ Standard▸ Decentralized▸ Secure▸ Extensible (XEPs)
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
Why XMPP ?
▸ Open▸ Standard▸ Decentralized▸ Secure▸ Extensible (XEPs)▸ Flexible
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
Why XMPP ?
▸ Open▸ Standard▸ Decentralized▸ Secure▸ Extensible (XEPs)▸ Flexible▸ Most companies already use it
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
Why XMPP ?
▸ Open▸ Standard▸ Decentralized▸ Secure▸ Extensible (XEPs)▸ Flexible▸ Most companies already use it
Do you want to contribute or become a XSF member? Contact me.
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
XMPP
▸ MUC (Multi User Chat)▹ XEP0045
▸ PubSub (Publish-Subscribe)▹ XEP0060
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
XMPP
▸ MUC (Multi User Chat)▹ XEP0045
▸ PubSub (Publish-Subscribe)▹ XEP0060
▸ Servers▹ Openfire▹ Ejabberd▹ MongooseIM▹ Prosody▹ Tigase
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
Asterisk and XMPP
▸ Asterisk version 1.4 (2006)▹ JabberSend▹ JabberReceive▹ JabberStatus
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
Asterisk and XMPP
▸ Asterisk version 1.4 (2006)▹ JabberSend▹ JabberReceive▹ JabberStatus
▸ Asterisk version 1.8 (2010)▹ JabberJoin/JabberLeave▹ JabberSendGroup▹ PubSub support (Device State and MWI)
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
Asterisk and XMPP
▸ Asterisk version 1.4 (2006)▹ JabberSend▹ JabberReceive▹ JabberStatus
▸ Asterisk version 1.8 (2010)▹ JabberJoin/JabberLeave▹ JabberSendGroup▹ PubSub support (Device State and MWI)
▸ Asterisk version 10 and above (2011) ▹ res_xmpp▹ Contexts
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
Asterisk and XMPP - CallerID
▸ Earlier Caller identification▸ Version 1.4 and above
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
CallerID and Queues
▸ Sends CallerID information to all unpaused queue members
▸ Sends CallerID information to MUC▸ Other uses: integration with ticket system▸ MUC support: Asterisk 1.8 and above
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
CallerID and Queues - example
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
AstDemo - the first PoC
▸ First PoC▸ Integration using contexts▸ AGI used to process XMPP messages and
responses▸ A different approach to achieve the same
goals▸ Asterisk 10 and above
XMPP and Asterisk - part 1: http://goo.gl/y3eEot
XMPP and Asterisk - part 2: http://goo.gl/TSCV2X
AstDemo: http://goo.gl/x4YznS
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
XyBot - PoC
▸ Features available: ▹ call▹ enter queue▹ sms
▸ Monitoring features▸ Easy to add new features and monitoring
alerts ▸ Asterisk 11 and above▸ What else?
▹ Call your customers using your own systems data
▹ Anything you want
More informations: http://goo.gl/SsrrWBMarcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
IVR Data Delivery - PoC
▸ Allows integration with other systems▹ HelpDesk systems▹ Custom systems
▸ Use of XMPP PubSub (XEP0060)▸ XMPP libs available for most languages▸ ARI - the Statis App (queueapp.py) ▸ Asterisk 13 and above
More informations: http://goo.gl/E7y08V
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
Questions ???
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
Thanks !!!
You can find me at
xmpp:mhterres@mundoopensource.com.br
mailto: mhterres@gmail.com
You can also access my website:https://www.mundoopensource.com.br
Marcelo H. Terres (mhterres@gmail.com) - https://www.mundoopensource.com.br @mhterres
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