Assessment of Transit Transfer Experience: Case of Bangaloreurbanmobilityindia.in/Upload/Conference/e9159093-8... · Assessment of Transit Transfer Experience: Case of Bangalore Christy
Post on 19-Apr-2020
17 Views
Preview:
Transcript
Assessment of Transit Transfer Experience:Case of Bangalore
Christy Ann CheriyanProf. Shalini Sinha
Contents
oIntroduction
oNeed for the study
oObjectives
oTransfers: Level of transfers
oMethodology
oCase Study- Bangalore
oAnalysis-Transfer Users & Non-Transfer Users
oComparison & Recommendations
2
Rapid pace ofurbanization& increasing need
for travel
PublicTransport
systems tosupport the
need for travel
Integration:Single journey
experience
Transfers:physical and fareintegration plays
a role
Introduction
3
o Transfers are a necessary evilo Passengers dislike transferring but agencies forced to do transfer
o No. of studies related to transfers are limitedo Limited studies are done in India
o NUTP’s focus on Integrated public transport in Indian cities
o Cities investing in mass transit systems
o First step to study transfers: analyze the factors underlying transfers andpassengers’ perception
Need for the Study
4
Research Questions
o To evaluate the role of transfers in public transport journeyfor passengers
1. What are the factors contributing to transfer experience in IndianScenario?
2. How transfer experience varies for passenger groups and transfer levels?3. What are the needs of non-transfer users to make transfer process easy
for them?
Objective
5
Transfers
“ A process in which passengers’ transfer/change from one service/modeto another”
Transfer station-A place where transfer process occur
Transfer Users: Passengers who change their mode/service during PublicTransport Journey
6
Non-Transfer Users: Passengers who use Public Transport but do nottransfer
Levels of Transfers
Regional transport
Urban transport mode 1
Urban transport mode 2
Intermodal Terminal
Transit Center
Transit Stations
Source: Transit Capacity and Quality of Service Manual – 2nd edition TCRP
7
Transfer Process
Origin Transitstop
Transferstation
Transitstop Destination
Walk time
In vehicle In vehicle Walk
Walk
Perceived walk time
Wait
Wait time
Perceived wait time
Ticketing
Ticketing time
Ticket cost
Walk
8
Factors affecting transfer behavior
Trip factorsPers
onal
fact
ors
Servicefactors
Stat
ion
fact
ors
•Age•Gender•Employment•Income•HH Size•Vehicle Ownership•Familiarity
•Trip purpose•Trip time
•Mode•Ticket type•Frequency
•Type•Distance•Number of platforms•Information availability•Associated Infrastructure•Safety•Comfort•LU•Rush in the station
•Headway•Reliability•Schedule
•Fare structure•Route structure
This research will study the transfer experience for different transfer levels (atselected stations of a metropolitan city in India) by analyzing the factors affecting
the transfer experience
9
Methodology for transfer users
SatisfactionLevels
Importance-
SatisfactionAnalysis
FactorAnalysis
StructuralEquation
Modelling
Identifiesmajor
variableswhich require
attention
Reducesthe
variablesto a
smallerset of
factorswhich aresignificant
Identifiesthe
significanceof eachfactor
10
Analysis Framework
IS Analysis
Factor Analysis
SEM
Intermodal term
Transit station
Transit center
Gender
Frequency
Transfer Users
Age
11
Bangalore
One of theeleven
METROPOLITANcities in India
with population
of 8.5 million
Road length of6000 km in8005sq.km of
BMR
PT mode share :38.5%
PT trip length:10.8 km
PT trip rate:0.39
UrbanTransport
mainly Roadbased with
extensive busservice by
BMTC
Source: CTTS 2010, BangalorePicture Courtesy: Sarath K T
12
Case Stations
1
2
3
CASE STATIONS
13
1. Intermodal Terminal Majestic
Majestic:•Regional Rail & KSRTC•BMTC buses & Proposed Metro
2. Transit Center Mantri Square
Mantri square:•BMTC buses & Metro
Yeshwantpur3. Transit Station
YeshwantpurBus Station:•BMTC buses
Comparison- Transfer Levels
Majestic Mantri Square Yeshwantpur
Transfer type Intermodal Terminal Transit center Transit station
Modes RR, RB, Metro, Bus Metro, Bus Bus
Facilities
Bus stop hierarchy Traffic Transit ManagementCenters (TTMC)
Bus stop BMTC TTMC
Platforms
Information onroutes
Waiting
Restrooms
Facilitated transfer
Help desks 14
Intermodal Terminal- Majestic
15
GUBB
I TH
OD
APPA
RO
AD
CITY BUS ROAD
KEMPEGOWDA BUS STATION
KSRTC REGIONAL BUS STAND
PROPOSED METRO STATION
KEMPEGOWDA BUS STATIONKSRTC BUS STAND
Transfer Experience-Majestic
CITY BUS ROAD
140m
190m
240m
320m
570 m/ 15min
TRAIN-BUS Walk-15 min Wait-5-60 min
8-10 min 130m/5-10min
KSRTC-BMTC Walk-5-10 min Wait-5-60 min
BMTC-BMTC Walk-5 min Wait-5-60 min
16
Transfer Data- Majestic
CITY BUS ROAD
140m
190m
240m
320m
78%22%
Total
87samples
17
Majestic
18
Components
Facility Design
Service Characteristics
Ticketing Safety and security
Amenities
Service Information•Distance to walk between services•Easiness to walk•Access to station•Lighting facilities at the station•Vertical circulation elements
•Time to wait for next service•Timely arrival of next service
•Money to be paid for transferring•Time for ticketing
• Availability of sign boards and maps•Help desks
•Information on routes and services
•Waiting areas•Comfortable environment
•Cleanliness•Availability of restrooms, ATMs, etc
•Easy access to amenities
•Safety during day and night•Presence of security guards
19
IS Analysis-Majestic
Mos
tIm
port
ant
1VerySatisfied
2
3N
otIm
port
ant
4
VeryDissatisfied
•Lighting Facilities• Availability of information• Presence of adequate stairs• Comfortable environment
• Safety during day and night• Presence of security guards• Cleanliness of the station• Availability of amenities• Timely arrival of vehicle
•Availability of signboards & maps•Short distance to walk•Easiness to walk•Easiness to access•Ticketing time•Waiting time•Waiting areas
•Access to amenities•Presence of help desks•Transfer ticket fare •Safety and security
•Cleanliness•Reliability of services
Need immediate attention20
Factor Analysis-Majestic
VariablesComponent
1 2 3 4 5FD1- Short distance to walk betweenservices -.095 .780 .033 .034 .228
FD2- Easiness to walk .017 .676 .363 .192 .161FD3 – Lighting facilities at station .516 .571 .200 .217 -.250FD4 –Easiness to reach station .257 .764 -.021 -.032 -.007SR1 –Less time to wait .051 .116 .135 .867 .056SR2 –Timely arrival of bus .264 -.099 .086 .742 -.145FC1 – Less money to be paid .106 .165 .261 .541 .465FC2 –Less time to take ticket .078 .191 .008 .013 .785I1 –Availability of signboards and maps .096 .277 .758 .069 .208I2 –Presence of help desks .422 -.011 .638 .183 .061I3 –information on routes/services .377 .103 .726 .116 -.157A1 –Adequate waiting areas .494 -.037 .698 .144 -.020A2 –Comfortable environment .640 .001 .323 .146 -.124A3 –Cleanliness .762 .052 .160 .147 -.140A4 –Availability of amenities .787 -.151 .197 .203 .244A5 –Access to amenities .701 -.093 .300 .182 .272SS1 –Safety during day and night .834 .287 .059 .005 .015SS2 –Security facilities .780 .148 .254 -.031 .048FD5 –Adequate vertical circulationelements .146 -.633 -.002 .321 -.531
21
SEM-Majestic
Transfersatisfaction
Comfort &safety
Facilitydesign
Information& waiting
Ticketingtime
Service &Fare
integration
0.36
Comfort, safety, information and waiting are significant for transfer satisfaction22
SEM Passenger Groups-Majestic
00.10.20.30.40.50.60.70.8
RegressionCoeff.
RegularOccasional
For regular users, facility design is thrice significant and integration of services is twicesignificant than occasional users.For occasional users, information and amenities are significant
23
SEM Passenger Groups-Majestic
0
0.1
0.2
0.3
0.4
0.5
0.6
0.7
Regressioncoeff
MaleFemale
•Comfort and safety twice significant for female transfer users than male users and 20times more significant than short and easy distance to walk, whereas for male users all thecomponents are equally significant.
24
SEM- Transfer Levels
00.10.20.30.40.50.60.70.8
Regr
essi
onCo
eff.
MajesticYeshwantpurMantri
•Comfort, safety, information and waiting are significant for transfer users at all transferlevels•Significance of service integration towards transfer experience is higher at lower leveltransfer stations.
25
Non Transfer Users
Most likely
Least likely
Rank Variable Percentage1 If you get next service within 1 minute 70%
2 If the next service arrives on time 43%
3 If you feel safe and secure during day and night at station 43%
4 If you don’t have to pay for changing services 35%
5 If there are adequate security facilities at the station 35%
Service Integration : Less time to wait and reliability of services are important for non-transfer users
Comparison
27
Variable Transfer user Non-transfer Proposed Plans
1. Safety All transfer levels andall passenger groups
•TTMC s attempt to provide safe,comfortable environment at the station
•Identified need of safe access andwaiting areas at Mantri square
2. Comfort All transfer levels andall passenger groups
3. Amenities For Mantri square
4. ServiceIntegration
For transit center-station, females
•Extremely important•Need immediate attention
5. Fare Integration
6. Information All transfer levels andall passenger groups
7. Waiting All transfer levels andall passenger groups
• Identified need of more waiting areasat Mantri. Dissatisfaction at TTMCs
8. Facility design Interchange within abuilding preferred
• For upcoming projects, identified needof transfers within a building
Recommendation
1 Comfortable, clean, safe environment and adequate waiting and access facilities atthe transfer stations.
•Easy and safe access to the station•Shaded walking and waiting facilities•Maintain the cleanliness at the station•Safe adequate waiting areas
2 Integration of services and maintaining the reliability of these services.•Less time to wait for next service•Availability of next service on time
Adequate, accurate information on routes, services, platforms etc. attransfer stations
•Information on routes and services•Information on platforms•Adequate signboards and maps•Presence of adequate helpdesks
3
28
Thank You…..
29
top related