Artificial Intelligence: What it Really Means to the Legal ...webcasts.acc.com/handouts/8.3.17_Webcast_Slides.pdf · Artificial Intelligence: What it Really Means to the Legal Industry

Artificial Intelligence: What it Really Means to the Legal Industry

J. Stephen Poor – Seyfarth Shaw LLP Stephen E. Roth - JTV

Jetsons

4 ©2017 Seyfarth Shaw LLP. All rights reserved. Private and Confidential

5 ©2017 Seyfarth Shaw LLP. All rights reserved. Private and Confidential

LEVELS OF AUTOMATION

6 ©2017 Seyfarth Shaw LLP. All rights reserved. Private and Confidential

“THINGS WE THINK AND DO NOT SAY”

Source: Altman Weil Law Firms in Transition 2017 / CLO Survey 2016

©2017 Seyfarth Shaw LLP. All rights reserved. Private and Confidential

©2016 Seyfarth Shaw LLP. All rights reserved. Private and Confidential 8

Source: Altman Weil CLO Survey 2016

©2016 Seyfarth Shaw LLP. All rights reserved. Private and Confidential 9

Source: Altman Weil Law Firms in Transition 2017

10

©2017 Seyfarth Shaw LLP. All rights reserved. Private and Confidential

Source: McKinsey Global Institute, “A Future That Works,” 2017

©2017 Seyfarth Shaw LLP. All rights reserved. Private and Confidential 12

Source: McKinsey Global Institute, “A Future That Works,” 2017

9 18 20 25

64 69 78

Technical feasibility, % of time spent on activities that can be automated by adapting currently demonstrated technology

Least susceptible Less susceptible Highly susceptible

7 14 16 12 17 16 18

Time spent in all US occupations, %

Managing others

Applying expertise1

Stakeholder interactions

Unpredictable physical

work2 Data collection

Data processing

Predictable physical work2

©2016 Seyfarth Shaw LLP. All rights reserved. Private and Confidential 13

15

©2017 Seyfarth Shaw LLP. All rights reserved. Private and Confidential.

…. ??!?

FROM MACHINE-CENTERED

©2017 Seyfarth Shaw LLP. All rights reserved. Private and Confidential.

FROM MACHINE-CENTERED TO HUMAN-

CENTERED Smoothing out this interface is the secret weapon that drives meaningful adoption,

lasting behavioral change, and real business impact

Siri, call me an Uber to the office

Tech Support

Guided Search

Expert Systems

Self-Service

©2017 Seyfarth Shaw LLP. All rights reserved. Private and Confidential

STRATEGY

You should have one.

TECH

It can’t fix everything.

PEOPLE

They matter, more than ever.

“ALWAYS” IN BETA

Fail fast and adapt.

LESSONS LEARNED

©2017 Seyfarth Shaw LLP. All rights reserved. Private and Confidential.

Implementation Process

Set expectations

Identify proof of concept

Define project ownership

Identify organizational barriers

Create development approach

Define Automation Strategy

Evaluate proof of concept results

Redefine benefits

Create internal expertise (“Center of Excellence”)

Establish framework in implementation

Establish Baseline

Process evaluation and analysis

Agile development

Communication to key stakeholders

Creation of governance structure

System-wide Implementation

©2017 Seyfarth Shaw LLP. All rights reserved. Private and Confidential

Team Firm Lawyers

Allied Professionals Client Personnel

Business Partners Contractors

Technology Collaboration

Financial Management RPA

Cognitive Computing Chatbots

Techniques Talent Management

Design Thinking Lean Six Sigma

Project Management Change Management

©2017 Seyfarth Shaw LLP. All rights reserved. Private and Confidential