Transcript
TOTAL QUALITY MANAGEMENT.
Presented by:
Dipen Desai (15)
Nirmal Parekh (30)
Neemesh Sanghvi (38)
Tejas Adhwaryu (01)
Ankur Chhajer (09)
Jay Saraf (39)
Quality
“Quality is defined as the totality of characteristics & features of a product or process which facilitates realization of given requirements.”
Total quality management (TQM)
• TQM is a approach to improve the effectiveness & flexibility of business as a whole.
• TQM is way of organizing by involving everyone.
Evolution of TQM
PLAN
STUDY
DO
ACT
The Deming Cycle or PDSA Cycle
Examples of company practicing TQM
Rane Brake Linings
Amul
Process Rejections
Before
2.1%
After
0.85%
Sales per Employee
$22,000 $40,000
Employee Suggestion
280 7,500
Contd…..
Bharat Electronics.
Cause-and-Effect Diagram Used to identify potential causes for
particular quality problem.
Control Charts
Used to evaluate whether a process is operating within expectations.
Pareto Analysis
Used to identify quality problems based on their degree of importance
CHECKLIST
• A Checklist is a list of common defects and the number of observed occurrences of these defects.
• It is a simple and effective fact finding tool that allows the worker to collect specific information regarding the defects observed.
Flowchart
FLOWCHART
• A flowchart is a schematic diagram of the sequence of steps involved in an operation or process.
• The aim of a flowchart is to communicate a sequence of processes identifying key decision points , inputs and outputs.
• It is used to identify duplication of efforts or missing steps with a view to making the process more efficient.
Process Step
Stop
Start
Decision
SCATTER DIAGRAM
• Scatter diagrams are graphs that show how two variables are related to one another.
• They are used to test possible cause-effect relationships.
(a) Positive correlation
(b) Negative correlation
(c) Zero correlation
y y y
x x x
Process A
Process B
Process CHistogram
HISTOGRAM
• Histograms are bar charts that reveals the amount of variation that any process has within it.
ADVANTAGES OF TQM
• Helps to face competition• Reduction in Customer
complaints• Highly Motivated Personnel• Expansion and Diversification
DISADVANTAGES OF TQM
• Conservative Attitude of Indian Management
• Master and Servant Relationship• Attitudes of Indian Society
TQM – Case of Real Enterprise Ltd. – A Toy Manufacturing Company
Quality Policy by 2000
Implemented TQM 2001
Quality Goal : “ To be a leader in quality and value of products and services” – by Mr. Joseph – President of REL
Issue :
Foreign goods were increasing their market penetration in India.
Especially Chinas goods were available at cheaper value but had high consistent quality.
Their Market share was dripping.
The way Out :
Developed a “ Triangle Model of 3 Legs“
Teamwork
Performance Management
Statistical Process Control
Quality Circles , Employee Team Management.
Performance is the key , KRA’s
Watching process closely.
Standards Set.
Deviations were Rectified.
Conclusion :
Meeting Customer Requirements.
Reducing Development Cycle Time
Demand Flow Manufacturing
Reducing Product and Service Cost
Improving Administrative System Training
Quality is a Journey, not a Destination
THANK - YOU
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