AI-Rich Chatbot Use Cases · AI-Rich Chatbot Use Cases. ... • Which use cases are Global 2000 enterprises seeing deliver results today? SALES. SERVICE. FINANCE. IT HELP DESK. HR/HCM.
Post on 08-Apr-2018
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AI-Rich Chatbot Use Cases30 Examples Driving Quantifiable Value Across Key Business Functions
Chatbots Bridge People and Technology
This guide provides a quick look into the most common, initial chatbot use cases enterprises have chosen to deliver instant ROI. When deployed in popular business channels like SMS, mobile, web, messaging platforms, and more, these bots add instant value by improving efficiency, productivity, and system integration.
• What is an AI-rich chatbot?• What types of tasks can chatbots perform?• Where can chatbots add value to your business?• Which use cases are Global 2000 enterprises seeing deliver results today?
SALES SERVICE FINANCEIT HELP DESK HR/HCM FIELD
SERVICES
Imagine an intelligent, Siri-like assistant that can:• Communicate with people, systems and things
–Via a conversational UI that lives in any communication channel: SMS, mobile, web, messaging platforms, and more
–Via API or service calls to enterprise systems
• Process natural language commands from speech or text
• Understand context, keep info in memory, analyze emotions and learn from interactions
• Interact when needed – proactively, scheduled, on-demand
• Complete simple tasks to highly complex workflows
What is an AI-Rich
Chatbot?
From Simple to Complex, Bots Are Up for the Task at Hand
“A ticket has been submitted for a lost phone.”
“I need to update the GenTrac
opportunity to closed/
lost.”
“What’s the travel expense limit for client
dinners?”
“Get me a list of all reported
outages for today.”
“Report a mass
Webex outage
and reset the Webex
server.”
✓
Bots Bring Instant Value Across the Enterprise
SALES IT HELP DESK
SERVICE
HR/HCM FIELD SERVICESFINANCE
TaskNotify Users When
Assigned to Opportunity
Task Type
System IntegrationCRM
SALES
or any other CRM system with APIs
TaskCreate New Lead
Task Type
System IntegrationCRM
SALES
or any other CRM system with APIs
TaskChange Opportunity
Stage
Task Type
System IntegrationCRM
SALES
or any other CRM system with APIs
TaskGet Forecast Report
Task Type
System IntegrationCRM
SALES
or any other CRM system with APIs
TaskGet Opportunity Status
Task Type
System IntegrationCRM
SALES
or any other CRM system with APIs
TaskChange Opportunity
Owner and Close Date
Task Type
System IntegrationCRM
SALES
or any other CRM system with APIs
TaskNotify Users of Case Updates
Task Type
System IntegrationITSM & Ticketing
IT HELP DESK
or any other ITSM system with APIs
TaskReset Password
Task Type
System IntegrationITSM & Ticketing
IT HELP DESK
or any other ITSM system with APIs
TaskGet Outage Report
Task Type
System IntegrationITSM & Ticketing
IT HELP DESK
or any other ITSM system with APIs
TaskAnswer a Knowledge
Request
Task Type
System IntegrationITSM & Ticketing
IT HELP DESK
or any other ITSM system with APIs
TaskEscalate Service Ticket
Task Type
System IntegrationITSM & Ticketing
IT HELP DESK
or any other ITSM system with APIs
TaskNotify Users of Case
Updates
Task Type
System IntegrationService & Support
IT Help DeskSERVICE
or any other service & support system with APIs
TaskEscalate a Case
Task Type
System IntegrationService & Support
IT Help DeskSERVICE
or any other service & support system with APIs
TaskGet Assigned
Cases
Task Type
System IntegrationService & Support
IT Help DeskSERVICE
or any other service & support system with APIs
TaskGet Case Details
Task Type
System IntegrationService & Support
IT Help DeskSERVICE
or any other service & support system with APIs
TaskAnswer a Knowledge
Request
Task Type
System IntegrationService & Support
Service Bot
IT Help DeskSERVICE
or any other service & support system with APIs
TaskCreate a Ticket
Task Type
System IntegrationService & Support
IT Help DeskSERVICE
or any other service & support system with APIs
TaskSend Notification When
PTO is Approved
Task Type
System IntegrationHR Core & Talent
Management
HR/HCM
or any other HRIS system with APIs
TaskLog Hours
Task Type
System IntegrationHR Core & Talent
Management
HR Bot HR Bot
HR/HCM
or any other HRIS system with APIs
TaskGet Employee Contact
Information
Task Type
System IntegrationHR Core & Talent
Management
HR/HCM
or any other HRIS system with APIs
TaskAnswer a Knowledge
Request
Task Type
System IntegrationHR Core & Talent
Management
HR/HCM
or any other HRIS system with APIs
TaskLog Benefits Selections
Task Type
System IntegrationHR Core & Talent
Management
HR Bot HR Bot HR Bot
HR/HCM
or any other HRIS system with APIs
TaskSend Notification When
New PO is Created
Task Type
System IntegrationERP/ECC/SCM
Finance Bot
FINANCE
or any other finance/accounting system with APIs
Finance Bot
TaskCreate PO
Task Type
System IntegrationERP/ECC/SCM
Finance Bot Finance BotFinance Bot
FINANCE
or any other finance/accounting system with APIs
TaskGet New Vendor List
Task Type
System IntegrationERP/ECC/SCM
FINANCE
or any other finance/accounting system with APIs
TaskAnswer a Knowledge
Request
Task Type
System IntegrationERP/ECC/SCM
Finance Bot
FINANCE
or any other finance/accounting system with APIs
TaskTrigger Approval
Workflow
Task Type
System IntegrationERP/ECC/SCM
FINANCE
or any other finance/accounting system with APIs
TaskSend Notification of
Low Inventory
Task Type
System IntegrationService, CRM, IoT
FIELD SERVICES
or any other service, CRM or IoT system with APIs
TaskTrigger Communication
Workflows
Task Type
System IntegrationService, CRM, IoT
Field Services Bot
FIELD SERVICES
or any other service, CRM or IoT system with APIs
TaskGet Delivery Schedule
Task Type
System IntegrationService, CRM, IoT
Field Services Bot
FIELD SERVICES
or any other service, CRM or IoT system with APIs
TaskAnswer a Knowledge
Request
Task Type
System IntegrationService, CRM, IoT
Field Services Bot
FIELD SERVICES
or any other service, CRM or IoT system with APIs
TaskTrigger Supply Chain
Workflows
Task Type
System IntegrationService, CRM, IoT
Field Services Bot
FIELD SERVICES
or any other service, CRM or IoT system with APIs
What Are
YourUse
Cases?
FIELD SERVICESSchedule optimizationFleet management
Inventory & fulfillment Real-time connectivity
SALESLead managementOpportunity management
Quote creationPipeline reports
CUSTOMER SERVICEAccount/issue resolutionStatus updates
Account upgradesService alerts
FINANCEPurchase/sales ordersInventory management
Vendor paymentsExpense management
OTHER…
HUMAN RESOURCESOnboarding & trainingTime & attendance
Announcements Travel & expense
IT HELP DESKPassword managementAsset management
Hardware procurementNetwork issues
✓ Enhance digital: Create smarter, higher-value purchase and service interactions through the ease of speech and text and natural language
✓ Unlock efficiencies: Minimize the impact of manual, resource-intensive business and supply chain processes
✓ Simplify work: Let employees get routine tasks done in much less time, with communication tools they know and love
Let employees, customers and partners digitally communicate with your business and enterprise systems in the most intuitive, fastest and human-like way: through a voice or text based conversation. Utilizing an end-to-end Platform, you can build AI-rich chatbots for any use case, any communication channel, any task and any system. Get started today.
For more, visit:
www.kore.ai
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