AI for Customer Service - DigitalGenius for Zendesk

DigitalGenius goes way beyond the sort of automated chatbot that simply scans customer communications for keywords. Instead, it uses millions of past chat logs to train the AI to recognise what’s being asked, regardless of the wording, and respond accordingly. It can answer questions across e-mail, social media and mobile messaging, and works with existing customer service software.

Your Customer Service TeamMORE THAN 10 AGENTS AND GROWINGOn Zendesk Support or considering switching to Zendesk Support

SEARCHING FOR WAYS TO IMPROVE EFFICIENCYDue to increasing volumes over text-based channels

EXPLORING WAYS TO INCREASE CAPACITYConsidering or has already deployed new text-based communication channels

ACCESS TO CUSTOMER SERVICE HISTORICAL DATAStored solved tickets that resulted in high customer satisfaction ratings

YOUR GOALReduce first response time and costs by automating repetitive tasks & supercharge customer satisfaction

Human+AI™ SolutionPOWER ZENDESK SUPPORT With Artificial Intelligence using Deep Learning

INCREASE AGENT EFFICIENCY WITH AIAutomate the repetitive and manual tasks with artificial intelligence. Save keystrokes, clicks and wasted time

ENABLE INCREASED SATISFACTION RATINGSFor both customers & employees

MULTILINGUAL & OMNICHANNEL Trained with historical data using mathematical models - no keywords or dictionaries needed

SMART MACRO SEARCHEnable agents to search both title and comments within macros

HISTORICAL RESPONSESFaster response times & more consistent language across the team with AI powered historical responses

Main Features

Predictive Ticket IntelligencePre-fill all the ticket tags, custom fields, drop downs & triage tickets using AI

Human+AI™ Macro AnswersAI suggests the best macro. Agent approves. System learns & automates.

CUSTOMERS: AS SEEN ON:

- The Times