ACI World Report September 2009

ACI World Report

September 2009

Message from the Director GeneralOver the summer the working groups at ICAO ACI staff and world standing committees have kept up the momentum on several key issues economics environment and IT Airports by definition adhere to a long term vision of delivering excellent customer service in a safe secure and environmentally responsible manner yet achieving efficiencies and cutting costs without compromising service delivery New IT technologies boost our ability to meet those objectives and streamline processes that underlie our passenger and cargo processing procedures We continue to pursue agreement on common protocols and recommended standards with our airline and airport service providers

ACIrsquos World Environment Standing Committee (WESC) is moving ahead on producing an overarching framework for airport greenhouse gas and climate change programmes Such a framework ensures that regional and national initiatives and conventions fit together without contradictions To progress collectively on the environment we need common definitions and clarifications of relevant sometime-misinterpreted terms and metrics At the same time ACI is actively working at ICAO to ensure that although the focus today is on carbon emissions and climate change we do not lose sight of the high priorities of noise NOx emissions water quality and wildlife management We have just jointly submitted a position paper with IATA and CANSO to the ICAO High Level Meeting on International Aviation and Climate Change that makes this point That meeting scheduled for early October will set the stage for a global approach to aviation emissions

The Economics Committee report is also included in this issue Non aeronautical revenues are an increasingly key component for healthy airport balance sheets and I look forward meeting with many of you at the next ACI World Airport Business amp Trinity conference in Macau at the end of September where airports retailers and brands will exchange innovative ideas and solutions to enhance airport earning power

Angela GittensDirector General

ContentsMessage from the Director General

ACI World at ICAO

ACI World at work with aviation partners

ACI World Standing Committees

July 2009 Traffic Statistics

Momberger Airport Development News - July

Publications

Events

Airport Service Quality

Global Training Hub

World Business Partners

Last

chance

- sign up

NOW

The ICAO Council recessed in early July and will resume in late September

EnvironmentDuring the upcoming ICAO session ACI will be attending the High Level meeting on International Aviation Climate Change in October and an Environment meeting in Brazil

ICAO Committee on Aviation Environmental Protection (CAEP)CAEP8 in February 00 will consider a new NOx stringency standard and reports on Curfews Encroachment Noise technology Operational and Technology goals for noise NOx Fuel burn plus a guidance manual on airport air quality

The current draft CAEP9 (00-03) work programme includes new stringency standards for CO noise and particulate matter Climate change issues will be given higher priority and there is a possibility that a new standard might be delayed for another 3 years

ACI World at ICAO

ACI World Economics Standing Committee meets in Istanbul The ACI World Economics Standing Committee met in Istanbul Turkey on 3 August - September hosted by TAV Airports The key agenda items of the meeting included the revision of the economics section of the ACI Policy and Recommended Practices Handbook in preparation for adoption at the ACI World Annual General Assembly in Kuala Lumpur in November 009 The Committee also reviewed the Working Papers for the revision of the ICAO Airport Economics Manual which is due for completion at the end of 009 Also on the agenda was the nd Airport Economics and Finance Conference which will be held in London on 3 - 4 February 00 The conference content and speakers were discussed Jeff Poole Director Industry Charges Fuel and Taxation at IATA led a session on the relationship between airlines and airports giving an overview on the state of the industry and recent developments in airport airline relationships The group took the opportunity to discuss this in open dialogue and expressed concerns about the very short-term planning horizon of the airline industry The outgoing Committee Chairman Leo Fermin (SFO) will be succeeded by Dr Walled Youssef (TAV Airports) and Mr Chris Poinsatte (DFW) will take up the position of Vice Chairman The next meeting will be held in Singapore in March 00

ACI World Standing Committees

3

ACI World at work with aviation partnersCommon Use Passenger Processing Systems Management Group Meeting The latest meeting of the Common Use Passenger Processing Systems Management Group (CUPPS MG) chaired by Mr Samuel Ingalls (Las Vegas McCarran International Airport) took place in Montreal Canada 4 - 5 August 009 with energetic participation and support from ACI World staff The main issues and outcomes of the meeting were - Pilot status updates- Platform suppliers ARINC RESA SITA ULTRA- Airlines American Continental Iberia Lufthansa WesJet- Airports Brussels Dublin Las Vegas Orlando Sacramento- Review of current Technical Specifications (TS) trialpilot changes- Automated Platform Compliance Testing- Trialpilot schedule and tasks to accomplish- Compliance and platformapplication certification process- Compliance Testing Entity (CTE) Recipe for Performing Interim Platform Compliance Testing (IPCT)

Bar Coded Boarding Passes (BCBP) Working Group MeetingThe Bar Coded Boarding Passes Working Group meeting was held in Montreal Canada 5 August 009 ACI World through its Airport IT Standing Committee is continuously working together with this group in order to coordinate BCBP airport implementation and develop joint initiatives One of the most important outcomes was the final validation and agreement on enabling passenger information data exchange using a standardised web format (XML message) fully compatible with AIDX which will be included in the next IATA 9 XML release The points included in the meeting agenda were

- Digital signature and mobile BCBP implementation- BCBP XML and ACI PADEX- Interfaces for web booking and web check-in- Non consecutive tag support - Security fast track access item

Fast Travel Working Group MeetingThe IATA Fast Travel Working Group met in Montreal Canada 6 August 009 ACI World and ACI-NA participated actively in the meeting and related sessions The main outcomes of the meeting were

- Finalise and validate the first version of the Fast Travel Recommended Practices (RP)- Establish a strategy to continue to develop these RPs in 00 - Define a working plan to develop implementation guidelines and related support- Establish a strategy and a working plan for XML interface development related to Fast Travel

4

Common Use Self Service Management Group 28th MeetingThe 8th Meeting of the Common Use Self Service Management Group (CUSS MG) and its Technical Working Group was held at the IATA offices in Montreal Canada 7-8 August 009 As a key partner of the IATA Simplifying the Business (StB) Programme ACI staff and member airports actively participated in the working sessions The main points discussed in the meeting were - Payment Card Industry Data Security Standards (PCIDSS)- Re-organization of the CUSS MG work streams- BCBP CUSS Fast Travel BIP and e-freight updates- Status Report from the Technical Working Group- Transition to CUSS - Implementation Reports from Airports Airlines and Service Providers

The sessions included reports from Incheon Self Boarding trials Las Vegas latest developments and Montrealrsquos new transborder terminal Contact Arturo Garcia at ACI World for more information agarciaaciaero

Click on the images below to read the ICAO MRTD Report (Vol 009) in which Samuel G Ingalls (AAE) Chairman of the ACI Common Use Passenger Processing Systems Management Group discusses the CUPPS platform and the success of the current trials at the McCaran International Airport

Vol 4 N o 2

Also in this issue

Enthusiastic participation at Abuja Regional Symposium

Australian border control solutions bull Control testing

Republic of Korea issuance and security bull German biometric capture

CUPPS launch success and related Standards bull MRTD Glossary of terms

ICAOMRTD REPORT

INTERNATIONAL CIVIL AVIATION ORGANIZATION

DocumentDefending the

Why even the most advanced

machine-readable technologies

still rely on the robust and

ICAO-recommended physical

security features built into

modern travel documents 19

New CUPPS platform goes

live at Las Vegas McCarran

International Airport

CUPPS

Hundreds of WestJet Airlines guests boarded their regularly

scheduled flights fr om Las Vegas NV to Calgary Alberta on

January 15 2009 without noticing anything unusual

Everyone involved had just participated in the worldrsquos first

live test of the next generation of passenger check-in

technology known as Common Use Passenger Processing

Systems (CUPPS)

By introducing a new worldwide electronic standard CUPPS

promises to save millions of dollars for airlines and airports

Software developers at all airlines will now have a universal

standard detailed enough to eliminate the variations that

previously made interoperability next to impossible to achieve

The glitch-free first test at Las Vegas McCarran includes

Continental Airlines and American Airlines It is the first of six

pilot tests scheduled around the world to prove out the new

CUPPS technology A total of six airlines six airports and six

platform suppliers are participating

CUPPS distinguishes itself by allowing airline check-in

applications to be fully portable potentially saving individual

airlines hundreds of thousands of dollars a year in reduced

development and support costs It can bring further savings

to both airports and carriers through more efficient printing

of boarding passes and baggage tags

MRTD Report ndash

Number 2 ndash

2009

The baggage area at Las Vegas McCarran

International Airport Passengers bound

from Las Vegas to Calgary Canada on

WestJet Airlines (inset) were successfully

checked in using new industry-standard

CUPPS technology The McCarran

trial was the first of six CUPPS tests

scheduled this year at airports around

the world five of which have now

commenced

The CUPPS Technical Specification was published in 2008

after a collaborative effort between ARINC IATA the ATA and

ACI At Las Vegas McCarran the CUPPS team is led by

Samuel Ingalls the airportrsquos Assistant Director of Aviation

Information Systems

ldquoCUPPS is a much-needed worldwide effort to replace the

CUTE technology that has served airports and airlines very

well for over 30 yearsrdquo stated Ingalls ldquoWe are very pleased

with the first results from our CUPPS pilot test Las Vegas

McCarran continues to champion and embrace innovative

technology that brings significant improvements in func -

tionality coupled with cost reductions for all stakeholdersrdquo

Common-use systems allow multiple airlines to share the

same computer systems at airport check-in desks and

board ing gates The previous generation of common-use

check-in systemsmdashknown as CUTEmdashlacked the detailed

technical speci fications in CUPPS that assure interoperability

and portability

For more on the CUPPS initiative please see the QampA with

Samuel Ingalls on page 20 immediately following this article

A platform for the futureQampA on the new CUPPS technology and Standard with Samuel Ingalls

CUPPS

20

What were the primary shortcomings of the former CUTEtechnology that helped instigate the CUPPS initiativeCUPPS has been designed as a platform for the future able

to accommodate many things even beyond the agent-facingapplications that it will initially address The biggest benefit will be that one air carrier application willbe able to run anywhere on any CUPPS providerrsquos platformThat has been the key foundational principle throughout thecourse of the initiative

The issue currently is that many different companies areproviding differing types of platforms and implementationsrequiring the carriers to maintain (in some cases) as many assix different applications including their own proprietaryapplication It can be a rather daunting task for them toupdate these many applications as their business demandschange andor as security changes or other changes occur intheir respective operating environs I liken this to the rather public standards fights that we are allfamiliar with Going back a couple of decades it was the Betavs VHS fight eventually won by VHS More recently it was theBlueRay vs HD-DVD face-off By all accounts the lack of astandard greatly inhibited public acceptance and uptake of high-definition DVDs When I play a movie I donrsquot want to have tothink about whether I have the right manufacturerrsquos player Iwant to put the DVD in and sit back to relax and enjoy the movieIn somewhat similar fashion air carriers should be able to

easily port their application from one venue to another nothaving to consider the peculiarities of a specific vendorrsquosplatform in a particular airport The efficiencies and costsavings of being able to accomplish that should be ofsignificant benefit to the industry

Samuel G Ingalls (AAE) has been with the administration at McCarran International Airport for the

past 16 years serving in a variety of areas including governmental affairs planning and business

administration He has led the airportrsquos information systems group for the past four years His efforts

in information systems for McCarran pre-date that time period however as he played a leading role in

ushering in common use systems airport wide in the mid-1990s In recognition of the success of that

project Ingalls was named a 1998 Computerworl dndashSmithsonian Laureate for technological innovation

in the transportation industryIngalls is immediate past-chair of the Business In formation Technology Committee for Airports Council

International He writes frequently and speaks around the world on airport information systems

issues working closely with both airports and airlines on such matters He is also a frequent user

of the airport system on a personal basis holding a commercial multi-engine pilotrsquos rating

Have all the CUPPS tests concluded thus far returned positive results

CUPPS is currently in the pilot phase of the initiative The pilotphase is divided into four segments the technical trials (nowongoing) the compliance trials the specification update andthe specification release While the technical trials areongoing we are defining the compliance trial parameters aswell as updating the technical specification with lessonslearned Wersquore also addressing any errors and omissions sothat the time required for executing the specification updatesegment can be minimized

There are currently four active trials in progress Las Vegas(ARINC) Orlando (SITA) Dublin (Ultra) and Brussels (RESA)The fifth trial is currently not activemdashSacramento While theactual execution of the trials has changed over time due toinstallation and site-specific needs the overall progress isproceeding as planned Our original goal was to have thetechnical trials completed by April 15 2009 but we learnedthrough the pilot process that the critical milestone in theschedule is the publication of the Technical SpecificationEach of the four trials is progressing with different tasks in different orders based on the participantsrsquo views andneeds and therefore they are completing the trialmilestones in different orders This flexibility has allowed us to learn more in a shorter timeframe as well as givingeveryone the freedom to complete their tasks in a mannerthat is comfortable for themIn Las Vegas tens of thousands of passengers have beenchecked in and are now being boarded on a CUPPS platformand application The system has worked virtually flawlessly to date

MRT

D Re

port

ndashNu

mbe

r 2 ndash

2009

5

The ACI FreightFlash report similarly reflects this rising traffic trend Although results are still below 008 figures the steep downward spiral of the first quarters has ceased Worldwide global freight traffic was down by 87 percent in July 009 over July 008 but is a notable improvement compared to the year to date results for January-July (-7 ) or for the past months (-47) as shown in the Summary Table below For international freight the Middle East region saw positive growth at a 35 percent increase For domestic traffic only Asia Pacific reported strong results (+) due in large part due to activity at Chinese airports North Americarsquos results were down by 35 percent yet equally an improvement over previous months European and Latin American freight results remain more seriously depressed

July 2009 PaxFlash and FreightFlashTraffic Statistics

Global air traffic sees softer contraction in JulyAsia Pacific reports strong domestic market growth

GENEVA 0 September 009 ndash Global passenger traffic in July 009 showed positive signs of stabilisation according to the ACI PaxFlash report ACI World Director General Angela Gittens comments ldquoThis is a scenario where we can draw optimism from a negative Although overall traffic is still lower than 008 the gap is narrowing significantly Total traffic worldwide was down by percent in July but reflects a rising growth trend when compared to declines of 5 percent in June and 8 percent in May It may still be too soon to assume the worst is over but results in a few key markets are most encouraging rdquo

Three regions ndash Asia Pacific Latin America amp Caribbean and Middle East ndash recorded overall growth in July a first for this year Also for the first time this year domestic traffic worldwide for July grew by 09 percent driven by excellent results in the Asia Pacific region (+0) and Latin America amp Caribbean (+ 95 ) Although total international traffic remained depressed (-34 ) compared to July 008 this is a marked improvement over the 7 percent decline recorded in June 009 ndash June 008 comparison The Middle East and Africa regions both report positive international growth (respectively 6 and 07 percent increases)

July 009 over July 008

YTD Jan - July 009 Over YTD 008

Rolling months through July 009

PaxFlash

International passenger

(34) (7) (54)

Domestic passenger 09 (47) (5)

Total passenger () (59) (53)

FreightFlash

International freight (3) (0) (67)

Domestic freight (36) (04) (0)

Total freight (87) (7) (47)

TABLE SUMMARY WORLDWIDE TRAFFIC RESULTS JULY 009 ( CHANGE)

Click here to read the full press release with additional tables and charts

6

wwwaciaero

The ACI Worldwide Airport Traffic Report 2008 is

now available in PDF and Excel formats A record number of 357 airports participated in the survey

this year representing approximately 98 percent

of global airport traffic The latest report includes

traffic analysis trend charts country-by-country and airport-by-airport data Annual reports for previous years (99-007) are also

available

Click on the report below to order the ACI Annual

World Airport Traffic Report 2008

To subscribe to the FULL Monthly reports click on the links below

PASSENGERS 421 428 874 66 2 540 689 090 60 4 304 056 321 55CARGO 6 366 257 46 43 496 683 21 76 448 632 28MOVEMENTS 5 976 786 32 39 289 348 29 67 222 906 26

ACI Statistics (statsaciaero)

JULY 2007STATS

REGIONSMONTH YOY YTD JULY 2007

Produced by

YOY YE JULY 2007 YOY

World airport traffic registers strong growth in JulyTraffic grew in all regions

July 2007 results from 850 airports worldwide show robust growth with passenger traffic rising by 7 percent cargo by 5 percent and movements by 3 percent compared to July 2006 For the first seven months of 2007 passenger traffic was up 6 percent cargo up 2 percent and movements grew by 3 percent

EVOLUTION OF AIRPORT TRAFFIC WORLDWIDE

-40

-20

00

20

40

60

80

100

120

AUG2006

SEP OCT NOV DEC JAN2007

FEB MAR APR MAY JUN JUL

C

HA

NG

E FR

OM

PR

EVIO

US

YEA

R

Passengers Cargo Movements

A I R P O R T T R A F F I CS T A T I S T I C S

AIRPORTS COUNCILINTERNATIONAL

JULY 2007RUN 18 OCTOBER 2007

Monthly Worldwide

Airport Traffic Statistics

Monthly International

Passenger and Freight Report

APR 2007

PASSENGERS 184 843 827 79 1 040 399 309 75 1 763 589 237 72FREIGHT 3 947 080 41 26 243 553 25 46 078 352 36

YOY

Produced by

ACI Statistics (statsaciaero)

International passenger traffic continues strong growth

July 2007 results from 571 airports showed international passenger traffic rose by 8 percent and freight traffic by 4 percent compared to July 2006 First seven months of 2007 showed international passenger traffic up by 8 percent and freight traffic by 3 percent

SUMMARY

MONTH YOY YTD JULY 2007 YOY YE JULY 2007

International freight maintains strong performance

International passenger and freight trends

0

2

4

6

8

10

12

14

16

AUG2006

SEP OCT NOV DEC JAN2007

FEB MAR APR MAY JUN JUL

C

hang

e fro

m p

revi

ous

year

Passengers Freight

A I R P O R T T R A F F I CS T A T I S T I C S

AIRPORTS COUNCILINTERNATIONAL

JULY 2007 International Passengers amp Freight Report

ACI compiles a wide range of airport traffic statistics

bull the summary monthly PaxFlash and FreightFlash reports bull monthly Worldwide Airport Traffic Statistics bull monthly International Passenger and Freight Report bull a NEW Quarterly Traffic Bulletin bull the comprehensive annual World Airport Traffic Report

The full reports are a paid-for service produced by ACI and give comprehensive commentary charts and full data from all participating airports

Statistics Publications

1

ACI Quarterly Traffic BulletinQ1 2009

Worldwide traffic shrank by 87 in the first quarter of 2009 compared to the corresponding period of 2008

Freight volumes decreased by 195 while movements went down by 87

Europe was leading the decline (-12) followed by North America (-11) Asia Pacific volumes shrank by 35

while Latin America Caribbean and Africa went down by 6 and 8 respectively

Quarterly figures (all figures presented are year-on-year comparisons)

-87

-195

-87

-20

-15

-10

-5

0

Passengers

Freight

Movements

Q1 2009 percentage growth year-on-year

30583259

2694 2572

725306 220

3657

2661

771332 218

(77)

07

(119)

(60)

(109)

(33)

0

50

100

150

200

250

300

350

400

NAMEUR ASP

LACAFR

MEA

(millions)

-14

-12

-10

-8

-6

-4

-2

0

2

change

2009 2008

Q1 2009 total passengers

BulletinQUARTERLY TRAFFIC

Q1 2009

Look out for the next issue of the ACI Quarterly Bulletin which will be available in October

7

MOMBERGER AIRPORT DEVELOPMENT NEWS ACI World in cooperation with Momberger Airport Information provides comprehensive industry news on airport related developments worldwide

In response to the ACI World Report Survey in July we will be featuring a condensed version of airport development news in our newsletter every two months

This month we are highlighting headlines from the July 009 issue

This information can be found in an extended form on our website

wwwaciaero

or subscribe to the complete reports from

wwwmombergerairport

info

AFRICA

ASIA PACIFIC

The Gambia On 9 July 009 Members of the National Assembly ratified a loan agreement between the Republic of the Gambia and the OPEC Fund for International Development for Phase of the Banjul Airport Rehabilitation Project

Uganda In an attempt to improve facilities at upcountry airfields the Civil Aviation Authority has started construction of a new state-of-the-art terminal at Arua Airport the countryrsquos second busiest after Entebbe

Saudi Arabia The General Authority of Civil Aviation (GACA) has signed an agreement with the International Financial Company (IFC) to begin the process of expanding lsquoPrince Mohammed bin Abdulaziz Airportrsquo in Madinah to meet international standards and increase the annual capacity to million passengers by 09

Kuwait Dr Fadhil Safar Kuwaitrsquos Minister of State for the Municipality amp Public Works said that the country needs a second airport in order to cope with the increasing number of travellers

Oman Construction work on a new airport at Sohar will begin shortly following the award of a key contract for Phase development of the project to Strabag Oman LLC at a cost of US$ 974 million

Mongolia Two Japanese consultant companies Azusa Sekkei and Oriental Consultants have signed an agreement with the Ministry of Road Transport Construction amp Urban Development Civil Aviation Authority of Mongolia to provide their services for building a new international airport in Tuv province

India The growth of air traffic in India has increased aircraft movement per airport which in turn has necessitated capacity expansion or the development of new airports

Vietnam Phu Bai Airport in the central province of Thua Thien-Hue will be upgraded to international standards in the 009-00 period

Cambodia The renovation of Ratanakkiri Airport is to include a runway extension by 00 m to 500 m improved safety equipment and a new terminal transforming the facility from a dilapidated provincial airstrip to something more appealing

Australia The approved Master Plan for Sydney Airport outlines the vision for the operation and continued development of Australiarsquos leading airport to the year 09

8

Poland The European Commission gave the go-ahead to aid arrangements worth around EUR 500 million (US$ 705 million) for ten of the countryrsquos airports

Norway Oslo Airport has opened a new section of its terminal building adding 4000 msup2 of new space on two floors 4 check-in counters and a new baggage-handling system

Italy A Chinese delegation visited Sicily in February 009 to evaluate the setting up of an intercontinental airport as a logistics hub near Enna in the centre of the island

EUROPE

Brazil Defence Minister Nelson Jobim announced that BRR 600 million (US$ 68 million) will be invested in the modernization of Galeatildeo International Airport in Rio de Janeiro by 0

Mexico The US$ 5 billion Aeropuerto del Lago project in Mexico statersquos (Edomex) Nezahualcoacuteyotl municipality is becoming the preferred option for the expansion of Mexico Cityrsquos international airport (AICM)

Bahamas Nassaursquos lsquoLynden Pindling International Airportrsquo is being developed with a three-stage greenfield project due for completion in 03

LATIN AMERICACARIBBEAN

NORTH AMERICACanada Transport Minister John Baird recently announced the Governmentrsquos approval for London International Airport in Ontario to participate in the international air cargo transhipment programme

USA Officials at lsquoLouis Armstrong International Airportrsquo New Orleans have announced a four-year plan to renovate and transform the airport

wwwmombergerairportinfo

9

Publications

wwwaciaeropublications

Flip through the ACI Publications Catalogue - visit our website at wwwaciaeropublications or click on the cataloguewwwmombergerairportinfo

GLOBAL TRAFFIC FORECAST2008-2027

AIRPORTS COUNCIL

INTERNATIONAL

ACI SURVEY ON APRON INCIDENTS AND ACCIDENTS

2006 2007

May 2009 ACI World | PO Box 16 1215 Geneva 15 Airport

Switzerland | Tel +41 22 717 8585 | aciaciaero

wwwaciaero

1

ACI Quarterly Traffic BulletinQ1 2009

Worldwide traffic shrank by 87 in the first quarter of 2009 compared to the corresponding period of 2008

Freight volumes decreased by 195 while movements went down by 87

Europe was leading the decline (-12) followed by North America (-11) Asia Pacific volumes shrank by 35

while Latin America Caribbean and Africa went down by 6 and 8 respectively

Quarterly figures (all figures presented are year-on-year comparisons)

-87

-195

-87

-20

-15

-10

-5

0

Passengers

Freight

Movements

Q1 2009 percentage growth year-on-year

30583259

2694 2572

725306 220

3657

2661

771332 218

(77)

07

(119)

(60)

(109)

(33)

0

50

100

150

200

250

300

350

400

NAMEUR ASP

LACAFR

MEA

(millions)

-14

-12

-10

-8

-6

-4

-2

0

2

change

2009 2008

Q1 2009 total passengers

BulletinQUARTERLY TRAFFIC

Q1 2009

Apron Markings and Signs

HANDBOOK2nd Edition 2009

ACI produces a range of information handbooks for its members and for the wider aviation industry which are compiled and revised regularly by the subject matter ACI Standing Committees comprising specialists from within the industry

Visit our website to place your order at wwwaciaero or for more information contact Caroline Knoepfel at cknoepfelaciaero

ACI World produces the most comprehensive airport data in the industry Order your copy of the 2008 World Airport Traffic Report that was released in July

Yiannis Paraschis talks airport city strategies

Issue 1 Volume 4

CEO visionAthensrsquo Yiannis Paraschis

Airport prolesGuatemalarsquos new airport city

Special reportGoverning the aerotropolis

Investor spotlightAMB Property Corporation

PlusRetail amp rail services

MagazinesClick on the

magazines below to read them

online

ASIA-PACIFIC

Issue 3 Volume 3July-September 2009

wwwaci-asiapacaero

Interviewed HH Prince Turki Faisal Al-Saud

In the spotlight RetailFampB

Airports Baghdad amp Kansai

Special report Top tax-free performers

ACI Publications

Catalogue

2009

0

Upcoming Events

2009September3 - 5 ACI World Airport Business and Trinity

ForumMacau China

October - 4 ACI North America 8th Annual

Conference and ExhibitionAustin Texas USA

November - 4 ACI World and ACI Asia Pacific joint

Annual MeetingKuala Lumpur Malaysia

7 - 9 ACI Latin America - Caribbean Annual Meeting

Salvador de Bahia Brazil

3 - 5 ACI Europe Airport Exchange Barcelona Spain

December

8 - 9th Annual Assembly Regional Conference amp Exhibition

Harare Zimbabwe

2010February3 - 4 ACI World ndash ACI Europe Airports

Economics and Finance Conference and Exhibition

London UK

MarchTBC March April Aviation amp Environment Summit Geneva Switzerland

May - 4 ACI Asia Pacific - Assembly Regional

Conference amp Exhibition Sanya Hainan

June6 - 8 ACI Europe ndash 0th Annual Assembly

Congress and Exhibition Milan Italy

SeptemberTBC ACI Africa ndash0th Assembly Regional

Conference amp Exhibition Abuja Nigeria

3 - 4 ACI World - Airport Business amp Trinity Forum

Macau China

6 - 9 ACI North America ndash 9th Annual Conference and Exhibition

Pittsburg USA

OctoberTBC ACI Europe ndash Airport Exchange Geneva Switzerland

November - 3 ACI World ndash Latin America Caribbean

- World Annual General Assembly Bermuda

ACI Airport Business and Trinity Forum 2009 in association with the Moodie Report Register NOW to take part in the worldrsquos leading airport commercial revenues conference The Trinity Forum seeks to improve dialogue and mutual understanding between airports concessionaries and brands to the benefit of a critical fourth party the consumer Given the current pressures facing the whole travel chain that spirit of partnership is now more important than ever

Click to download the PROGRAMME SCHEDULE

Click to download the REGISTRATION FORM

Host

For more information please contact ACIrsquos Andreas Schimm aschimmaciaero or The Moodie Reportrsquos Martin Moodie MartinTheMoodieReportcom

Sign upNOW

Click to download the REGISTRATION FORM

Click to download the HOTEL BOOKING FORM

Click to download the PROGRAMME BROCHURE

Click to download the FLOOR PLAN BOOTHSAre you interested in having a booth

ACI WORLD amp ASIA-PACIFICCONFERENCE AND EXHIBITION

KUALA LUMPUR

20092-4 NOVEMBER

Above the Turbulence -Sustaining Business Excellence

Click to download the HOTEL BOOKING FORM

The ACI World Annual General Assembly is the biggest global meeting of the ACI World Airport members attracting up to 000 senior decision makers

The event comprises a two day conference scheduled around official and regional ACI board meetings and committees This is the biggest and most influential airport event of the calendar allowing unparalleled access to the global community of ACIairport decision makers

The 009 WAGA event also combines with this yearrsquos ACI Asia-Pacific Conference offering you a unique channel to this exclusive and powerful group The Asia-Pacific region is the fastest growing ACI airport membership and covers the emerging powerhouse economies of China India the Middle East and beyond

ACI AfricaACI AsiaPacific

ACI Europe

ACI Latin AmericaCaribbean

ACI North America

Link through to the ACI regional websites for up-to-date information about what is happening in YOUR region

ACI Regional Offices

ACI-NA 18th Annual Conference and ExhibitionOctober 11-14 2009Austin TX

ACI North America

Airport Carbon Accreditation assesses and recognises the efforts of airports to manage and reduce their carbon emissions with four levels of awards mapping reduction optimization and neutrality

ACI Europe

ACI World Annual General Assembly amp ACI Asia-Pacific Conference amp Exhibition 2-4 November Kuala Lumpur Malaysia

ACI AsiaPacific

ACI Latin America CaribbeanXVIII ACI-LAC Regional Annual General Assembly Conference amp ExhibitionXVIII Asamblea Regional General Anual Conferencia amp Exhibicioacuten Comercial15 - 18 November Salvador Bahia Brazil

19th Annual Assembly Regional Conference amp ExhibitionAfrican airports and economic changes opportunities and challengesHarare 08 - 11 December 2009

ACI Africa

3

The ASQ Survey is the worldrsquos leading airport customer satisfaction benchmark

programme with over 3 airports surveying their passengers every month All

airports use the same questionnaire and follow the same methodology allowing

ASQrsquos highly detailed sample plan which is tailored to each airportrsquos traffic to ensure

comparable results

Each participating

airport receives

data from all other

participating airports

allowing it to identify

best practice and

to measure its own

performance precisely

Excellence in service

is not a one-off it is

proven to be the result

of continual effort and commitment to providing the best possible service ASQ helps

you understand where to focus that financial and human effort

ACI ASQ Survey Programme extends a warm welcome to

Liverpool John Airport UK

Queen Alia international Airport Jordon

King Fahd International Airport Damman Kingdom of Saudi Arabia

Wellington International Airport New Zealand

ACI would also like to welcome King Fahd International Airport Damman Kingdom of

Saudi Arabia to the ASQ Performance Programme ASQ Management Programme

and ASQ Assured Certification

The ASQ Performance Programme focuses on key performance indicators (KPIs)

which define the passenger experience through the airport These include

Waiting time at check-in

Waiting time at security

Number of baggage carts available

Waiting time at immigration

New members

The World Leader inAirport Service Benchmarking

copy ACI 2009

The Main ASQ Survey Programme reaches 131 airportsASQ Survey Regional programme reaches 26 airports

ASQ Survey Programme Growth

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One of the core roles of the ASQ Management Programme is to assist airports

in the implementation of best practice identified through the ASQ Survey and ASQ

Performance By analysing and collating the results of hundreds of airportsrsquo customer

satisfaction surveys and through regular meetings and discussions with the airports

the ASQ initiative is building a best practice model of service quality in an airport

ASQ Assured helps airports meet the challenge of managing service quality in a very

dynamic industry environment by recognizing the initiatives and processes in place at

the airport

Click here to visit the ASQ website and to find out more about these programmes

Calgary hosts the ASQ Americas ForumCalgary Airport Authority (CAA) hosted this yearrsquos ASQ Americas Forum with more than 30 participants attending from 6 airports Participants were given a lsquoWhite Hat Welcomersquo in a tradition dating back more than 50 years The white cowboy hat has now become synonymous with the city of Calgary and its renowned hospitality

In his welcome remarks Garth Atkinson President amp CEO CAA spoke of the importance of benchmarking and the integral role that the ASQ Survey plays in the business management process at CAA He reminded us that when it comes to customer service perception is reality and airports need to be attentive to the voice of the passenger The ASQ Survey helps the CAA to get detailed passenger feedback and to compare its performance historically and against comparable airports

The Forum has evolved from its origins as a user group meeting focusing on technical issues into a Forum where best practices are shared In this yearrsquos Forum Atlanta Austin Calgary and Halifax gave presentations on their approaches to managing service quality DKMA also presented the interim results of their industry benchmarking studies on Internet Access and Parking Facilities at airports These studies involving the 30 airports in the ASQ Survey will be completed later this year

ACI thanks Garth Atkinson and the team at CAA for hosting an excellent forum

Look out for the next regional ASQ ForumEurope 9 ndash September 009 in ParisAsia Middle East and Africa 3 - 5 September 009 in Singapore For more information on the ASQ Programme visit wwwairportservicequalityaero or contact Craig Bradbrook at cbradbrookaciaero

5

Global Training Hub

Click HERE for the latest GTH training courses

ICAO issued a State Letter in support of the Airport Management Professional Accreditation Programme

The ICAOACI Airport Management Professional Accreditation Programme (AMPAP) represents an innovative partnership between the International Civil Aviation Organization (ICAO) and Airports Council International (ACI) This is the first global programme of its kind Its successful completion leads to the International Airport Professional (IAP) designation

The Programme which is conducted jointly by ICAO and ACI was launched in March 007 and is designed for airport managers worldwide This joint initiative was a response to current circumstances in the airport industry where the profession of airport leadership has become increasingly challenging and complex and there is a compelling need to promote professionalism in the field of airport management AMPAP is therefore designed to raise awareness of best practices across the international airport landscape and to also highlight the importance of ICAO Standards and Recommended Practices (SARPs) and policies in terms of their practical applicability for airport managers in assuring the safety security and environmental sustainability of the industry

For more information on AMPAP please visit wwwiapaero

6wwwaciaerotraining

ACI AELP Leadership Course There are just a few slots still open for the autumn session The ACIConcordia University Airport Executive Leadership Programme (AELP) commences 4 September with 3 weeks of light online activity This is followed by the classroom session 3 - 9 October hosted by the Jacksonville Airport Authority This fifth offering of the AELP has attracted a good number of registrations from 4 of the 5 ACI regions There are still several slot openings for the course The faculty for the AELP includes professors from Canada Greece Germany and for the first time the United States (Duke University) For information on this extraordinary cross-cultural learning experience please contact Nathalie Zulauf at ACI World nzulaufaciaero by September 9

2010 Course catalogue and schedule coming soon

Check out our website in the coming weeks

How green is your airport

Airport Environmental Management This course is aimed at environmental managers sustainability managers facilities managers and operational managersThis is a course aimed at providing a background to managing an airport sustainably The session will cover important aspects of sustainability and environmental management issues at an airport including bull What is sustainable management of airportsbull How do we turn sustainability risks into opportunities bull Resources and Waste Management bull Water Management and Land Contamination bull Energy and Carbon bull Environmental Management Systems

wwwaciaerotraining

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Published by ACI World GenevaEditor Jenny Waddell jwaddellaciaero +4 77 8589

Membership contactsIn an effort to reach all our members and keep you informed of what ACI World is doing for you please let us know if your email address willhas changed Contact Howie Baggott in our membership department hbaggottaciaero

If you are reading this on our website and you would like to receive World Report by email please contact Jenny Waddell jwaddellaciaero

wwwwbpaero

AVIATION DIALOGUE by ACI World Business Partners

The inaugural issue of AVIATION DIALOGUE will be available in October 009 This first issue focuses on Sustainability and Non-auronautical Revenue

World Business Partners

Jointly Organised by

ACI World amp ACI Europe

ACI Airport Economics and Finance

February 23-24 2010 The Royal Lancaster Hotel London

The premier industry conference amp Exhibition on economic sustainability

wwwaciaeroeconfin

Mark your diary