A Program Management Approach to Business Continuity

A Program Management Approach for BCMBryan Strawser

Principal Consultant & CEO, Bryghtpath LLC

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Case Study: Fortune 500 Financial Services Firm

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Program Team has grown organically over time

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Vice PresidentEnterprise Resiliency

Sr. Manager, Business

Continuity

Sr. Manager, Business

Continuity

Sr. Manager, Business

ContinuityAnalyst

Sr. Manager, Incident

Management

Executive Assistant

Business LinesBusiness Impact

AnalysisDisruptions

Case Study: Fortune 500 Manufacturing Firm

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Global Hardgoods Manufacturer

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Vice PresidentBusiness

Continuity

Director, Crisis Management

Director, EMEA Director, APAC Director,

AmericasAssistant VP,

India

Executive Assistant

Acquisitions, later regionally alignedAcquired

outsourcing firm

First internal growth

Challenges with an Organic Growth Approach

• Growth of the team and program are often a result of circumstances rather than strategy

• Individuals and teams forced to work on both strategic growth of the program through projects and the team’s ongoing lifecycle

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Isn’t this the way things should be?

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Program Management

Program Management Lifecycle

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Project Management Institute: The Standard for Program Management

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Program Management

• Ongoing set of projects that share a common program structure, aligned against a set of business strategies

• Common Program Structure– Governance– Communication– Benefits Delivery

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Overview

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Program Management Lifecycle

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Project Management Institute: The Standard for Program Management

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Project / Program Management Standards

• Project Management Institute– Project Management Book of Knowledge– Program Management Standard– Portfolio Management Standard

• ISO 21500: Guidance on Project Management

• PRINCE2• Agile/Scrum• IPMA Competence Baseline (ICB)

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Standards to live by

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Professional Certifications

• Project Management Institute– Certified Associate in Project Management (CAPM)– Project Management Professional (PMP)– Program Management Professional (PgMP)– Portfolio Management Professional (PfMP)– Specialty Project Management Certifications (ex: PMI-ACP)

• PRINCE2– Foundation, Practitioner, Professional

• IPMA Certifications• Association for Project Management (APM)• Australian Institute of Project Management• ISO 21500 Certifications

– Implementer, Lead Implementer, Auditor, Lead Auditor

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Project Management

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Case Study: Program Management

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Minneapolis based Fortune 500 Services Company

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• Business Strategy– Retain current clients while winning new business

• Program Goal– Multi-year development and roll-out of new business intelligence tool that provides analytics to

clients

• Program Components (Projects)– Infrastructure – environment & upgrades– Development of core offering– Data loading processes– Go to Market strategy– Operational handoff / onboarding

• Realized Value– Customer Satisfaction Score– Retained Business– New Business

GovernanceSteering Committee

Program Sponsor

Program TeamProgram Manager

Communications Leader“Troubleshooter”

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Program Management / Business Continuity

• Governance Process– Steering Committee / Program Committee– Executive Sponsor / Program Sponsor

• Ongoing processes that could be projects– Ex: Business Impact Analysis (Annual / Bi-Annual)

• Communication that occurs at a program level

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Commonalities

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A Program Management Approach

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Business Continuity

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BCM Program Leader

Program Management Operations

Breaking Down BCM Program Management

• BCM Lifecycle• Typically: Managers or Analysts aligned against

business units• Typical tasks:– Business Impact Analysis– Plans– Training– Exercises

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Operations Team

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Breaking Down BCM Program Management

• Owns all program management elements– “How do we grow / mature our strategy…”

• Ex:– Business Impact Analysis – 2016 Process– Application tiering for high availability project– ISO 22301 Maturity and Accrediation

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Program Management Team

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Using Program Management in BCM

• What are the biggest challenges facing our program in the year to come?

• How do we mature our program beyond where we are today?

• What are the business strategies that we are expected to support?

• What risks at an enterprise level can we mitigate through a stronger BCM program?

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Strategic Framing Questions

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Program Communication

Communication at a Program Level

• Most BC programs are focused on reporting the news rather than telling a strategic story

• Program Dashboards– Core BC Metrics– Maturity– Strategic Alignment• Ex: Major Strategic Priority / Business Strategy• Ex: Alignment against 10-K risks

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Telling your Story

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A Large BCM Program Structure

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Fortune 500 Corporation using a Program Management Approach

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VPBusiness Continuity

Director, Incident Management

Security Operations Center (24x7)

Incident Management Team

Director, Business Continuity

Management

BCM Managers & Analysts

Director, BCM Program Management

Office (PMO)

Project Managers

Metrics Analyst

Communications

Governance

Executive Assistant

A Large BCM Program Structure

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Fortune 500 Corporation using a Program Management Approach

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• Annual Program Management Process– Defined strategy for maturity using a ISO 22301

Maturity Model– Year over year assessment of progress– Specific strategic projects aligned against maturing

the program and corporate strategies– Budgets allocated at a program level

• BCM Managers responsible for business facing operation (aligned against existing businesses)

Flexibility through Program Management

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Strong governance allows for a more flexible team

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• Ongoing governance process allows for regular review of business value of specific efforts

• Governance at a program level allows for reallocation of resources in the PMO as needed– Ex: Acquisition

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Contact Information

Contact Bryan:Bryan StrawserPrincipal Consultant & CEOPhone: +1-612-235-6435E-Mail: bryan@bryghtpath.comTwitter: @bryanstrawser

Learn More:Website: www.bryghtpath.comTwitter: @bryghtpathFacebook: facebook.com/bryghtpathllc

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Bryan Strawser - Bryghtpath LLC

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A Program Management Approach for BCMBryan Strawser, MBCP, MBCI, PMP, PgMP, PfMP, CEM, CPP, CISSP

Principal Consultant & CEO