9069145 Balance Shoe and Balance Replacement …...Insert new balance assembly into side jamb liner pocket. Repeat for all balance/shoe assemblies replaced. Balance Shoe Balance Insert
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Tools Needed ∙ Safety Glasses ∙ Flat Blade Screwdriver ∙ Needle Nose Pliers ∙ Finish Nailer (for monumental units only) ∙ Pliers (for monumental units only) ∙ Putty Knife (for monumental units only)
Supplies Needed ∙ Denatured Alcohol ∙ Clean Cloth
“Andersen” and all other marks where denoted are trademarks of Andersen Corporation and its subsidiary. ©2013 Andersen Corporation. All rights reserved. 9069145 BA Revised 05/06/13
Balance Shoe and Balance Replacement for E-Series Double-Hung and Single-Hung Windows
Thank you for choosing Andersen.
For questions call 1-888-888-7020. For more information and/or guides visit www.eaglewindow.com
Please leave this guide with building owner.
▶ Read guide from beginning to end before starting maintenance procedure. Read all warnings and cautions during unit maintenance.
Parts Included (1) Balance Shoe and Balance
▶ For information, calculating, and design pressure ratings for E-Series windows and doors go to www.eaglewindow.com/Wintelligence/Design-Pressure-Estimator.aspx
▶ Check with your local building code official to identify and confirm compliance with local building code requirements.
Balance Shoe
Balance
Use caution when working at elevated heights and around unit openings. Follow manufacturers’ instructions for ladders and/or scaffolding. Failure to do so may result in injury or death.
Follow manufacturers’ instructions for hand or power tools. Always wear safety glasses. Failure to do so may result in injury and/or product damage.
Windows and doors can be heavy. Use safe lifting techniques and a reasonable number of people with enough strength to lift, carry and install window and door products to avoid injury and/or product damage.
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Pivot bottom sash to remove from window frame as shown. Place sash on clean flat work surface, exterior side up.
Rotate and hold lock handles toward center while tilting sash in 90 degrees.
Unlock window and raise bottom sash 4".
Lock Handles
4 Inches
Lock Handles
2Interior
3Interior
Slide tilt latches inward while tilting sash in 90 degrees.
Tilt Latches
Tilt Latches
Lower top sash 6”.
6 Inches
4Interior
Bottom Sash
Bottom Sash
Pry interior side stop away from frame. Repeat on opposite side. Remove any nails from frame and interior side stops.
Remove sash stop from the side jamb.
Putty Knife
Interior Side Stop
Pliers
Interior Side Stop
For Monumental Only
Single Hung and Monumental Only
▶ For double hung units proceed to step 6.
1Interior
▶ For single and double hung units proceed to step 2.
6Interior
7Interior
5Interior
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Slide outside side jamb liner inserts up 12”.
12 Inches
Jamb LinerExterior Insert
Insert flat blade screwdriver into cam slot, apply firm downward pressure, and rotate 1/4 turn. Hold firmly allowing shoe to rise until it stops. Repeat for balances being replaced.
BalanceShoe
ShoeBalanceCam
Flat BladeScrewdriver
Balance shoes are under high tension. Use flat blade screwdriver with long handle so that both hands can be used to release balance tension. Suddenly releasing balance shoe could damage window unit. Cam in unlocked
(travel) position2nd
1st
Cam in locked position
Remove existing sill cushion and save for reuse.
Sill Cushion
Flat BladeScrewdriver
Pivot top sash to remove from window frame as shown. Place sash on clean flat work surface, exterior side up.
Top Sash
Pocket Cover
Grasp jamb liner pocket covers at bottom and pull outward and down from behind head stop to remove and save for reuse.
8Interior
9Interior
11Interior
12Interior
10Interior
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15SideJamb Liner
Balance
Balance Clip
Needle Nose Pliers
Replace balance and/or shoe as required. Separate by sliding balance tab out of shoe.
16
Remove balance and shoe from jamb liner pocket.
Balance
Slide balance clip off side jamb liner.
Balance
Balance Shoe
Balance Tab
Balance Tab
Balance Shoe
Balance
Balance Shoe
Balance Tab
Reassemble balance and shoe by sliding balance tab into shoe.
18
Balance Tab
Balance Shoe
Shoe
Balance
17
Remove side jamb liner working from bottom to top, prying jamb liner edge from frame to disengage as shown.
Jamb Liner
Jamb Liner
Pull side jamb liner down slowly, while supporting head stop and remove from frame. Place side jamb liner on a clean flat work surface with balance side up.
Side Jamb Liner
Head Stop
13Interior
14Interior
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Position side jamb liner in frame, locking front lip behind interior side stop.
21Interior
Jamb Liner
InteriorSideStop
BalanceShoe
ShoeBalanceCam
Flat BladeScrewdriver
Unlocked Position
Locked Position
Jamb Liner
Insert flat blade screwdriver into cam and pull down until shoe is aligned with shoe on opposite side. Rotate cam 1/4 turn to lock.
Re-engage side jamb liner, working from bottom to top, pressing jamb liner edge into frame to engage as shown.
23Interior
22Interior
Slide outside side jamb liner insert down to sill.
24Interior
Jamb LinerExterior Insert
19
Insert new balance assembly into side jamb liner pocket. Repeat for all balance/shoe assemblies replaced.
Balance
Shoe
Balance
Insert side jamb liner behind head stop.
20Interior
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Rotate top sash to engage pivot pins into balance shoes of exterior channel. Push down until both pivot pins are fully engaged.
Tilt Latch
Balance Shoes
Tilt LatchesPivot Pin
28Interior
27Interior
Tilt sash up, retracting tilt latches by sliding inward. Release tilt latches to re-engage sash in frame. Verify top sash operation. Repeat steps 27-28 if sash does not operate correctly.
Clean area with a clean cloth and denatured alcohol.
Side CuttingPliers
Clean Cloth and Denatured Alcohol
Position wide end of sill cushion in jamb liner channel, adhesive side down, and press into place.
Sill Cushion
25Interior
26Interior
Jamb Liner Channel
Wide End
Sill Cushion
Replace sash stop in the side jamb.
▶ For double hung units proceed to step 30.
Insert top of jamb liner pocket covers, beveled side toward exterior, into interior channel, sliding it up behind head stop.
Jamb Liner Pocket Cover
InteriorChannel
Beveled Side30Interior
Head Stop
29Interior
Sash Stop
Single Hung and Monumental Only
Beveled Side
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Rotate bottom sash to engage pivot pins into balance shoes of interior channel. Push down until both pivot pins are fully engaged.
Balance Shoe
InteriorChannel
Pivot Pin
Tilt sash up, retracting tilt latches by rotating lock handles toward center, then release lock handles to re-engage sash.
Lock Handles
Verify sash operation. Repeat steps 32-33 if sash does not operate correctly. Close and lock sash.
▶ Sash balance and/or shoe replacement procedure is complete for monumental units.
33Interior
32Interior
Reapply interior side stop on frame. Repeat on opposite side. Fasten with finish nailer.
For Monumental Only
▶ Sash balance and/or shoe replacement procedure is complete for single and double hung units.
▶ For monumental units proceed to step 35.
35Interior
34Interior
Interior Side Stop
Jamb Liner Pocket Cover
31Interior
Press jamb liner pocket covers firmly into place, starting at top, zippering down full length.
Lock Handles
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