7 information management trends

7 Revelations About our User

Community

Atle SkjekkelandVice President, AIIM

Doug MilesDirector, AIIM

Seth Godin:“It’s human nature to

imagine that the future will be just

like the present, but with cooler uniforms

and flying cars.”

7 revelations1. Many executives do not care about ECM2. Management is losing power3. Its not if, but when to implement Web 2.04. Users want solutions that are simple and smart,

not rich5. Its not if, but when to implement SharePoint6. We are getting more paper, not less7. Compliance, - happy days are soon here again?

#1 Many executives do not care about ECM

N=386

Non-AIIM

How important is the effective management of electronic information to the long-term success of your organization?

extremely important

important

somewhat importantnot important at all

89%

For each type of content, evaluate the degree of control that exists in your organization in

managing it.

All respondents (476)

Emails - recorded, complete, and retrievable

• 34% of organizations never delete emails, 31% have no policy, 8% delete when running out of storage space, 27% delete after 1- 24 months

• Some 45% of organizations do not have a policy on Outlook “Archive settings” so most users will likely create .pst archive files on local drives.

• 33% of organizations have no policy to deal with legal discovery, 40% would likely have to search back-up tapes, and 23% feel they would have gaps from deleted emails.

• 18% had been exposed to a legal challenge in the last 12 months and a further 15% in the last 3 years – a one-in-three chance.

Reason

More pressing tech needs 43%ROI not clear 38%Lack of internal IT resources 37%Costs too much 34%Lack of industry customization 25%Lack of training 22%How do I buy? 11%Hard to eval comp and prods 10%Too hard to implement 9%Too confusing 7%

What are the top THREE reasons why your organization has NOT implemented document management and scanning/capture technologies to date?

N=139

#2 Users will soon have more power than their managers

Picture from Minority Report

Evolution of the Workplace

Plans in the next 2 years to provide employees with a single point of access to content repositories across your organization

Multiple repositories

All respondents (349)

35% of organizations still planning to use single ECM system

#3 Its not if, but when to implement Web 2.0

In your view, how critical is Enterprise 2.0 to your organization's overall business

goals and success?

10+ employees (656)

54% of organisations

considerEnterprise 2.0

to be important

Which THREE of the following would you say are the key drivers for Enterprise 2.0 in your organisation?

Drivers for Enterprise 2.0

Knowledge share

Collaboration

Responsiveness

10+ employees (656)

Age• I expect to use the same type of networking tools

with my business colleagues as I do with my friends and family

• It is easier to locate “knowledge” on the Web than it is to find it on our internal systems

• I believe that the “wisdom of the crowds” improves information quality

• Twitter is an important rapid-feedback tool for business use, not a time-waster

47%

80%

57%

27%

18-30 31-45 45+

37%

73%

49%

17%

31%

64%

33%

7%

All respondents (785)

“Agree” or “Strongly agree”14% overall see Twitter as an essential business

tool for all

Which are the PREFERRED approaches in your organization to acquiring document management and scanning/capture capabilities (regardless of whether you have already implemented a solution)?

©2009, AIIM N=360

What are your two main concerns with using SaaS and Cloud for ECM?

All respondents (350)

A new wave of technologies

Page 18

#4 Users want smart and

simple solutions...

Which 3 of these typical aspects of ECM products would be most important in your choice of new products or satisfaction with existing products?

Implementation

All respondents (275)

Ease of integration is 2nd most important after ease-of-use

#5 Its not if, but when to implement SharePoint

Have you implemented Microsoft SharePoint 2007 (WSS/MOSS) in your

organization?

50% of organizations polled using or implementing SharePoint All respondents (406)

Do you currently use or have immediate plans to use SharePoint 2007/MOSS in the

following applications?

SharePoint users (233)

Use of SharePoint with regard to existing ECM, DM and RM suite

SharePoint governance

SharePoint users (233)

Who is driving and controlling SharePoint sites and applications

#6 We are getting more

paper, not less

Is the volume of your PAPER records?

Paper vs Electronic

10+ employees non-Trade (648)

Paper is still increasing in

56% of organizations, but in 21% it is at last showing

signs of decreasing

Which of the following policies and practices do you generally apply to paper records?

Business Process

Paper, paper, paper - even

when we have the electronic

original,

10+ employees non-Trade (648)multi-choice

7. Compliance – happy days are soon

here again?

When you consider document and records management technologies, what is the most significant business driver ?

All respondents (476)

More to come…

Compliance = legal requirements + industry standards + organisational policies and guidelines, and more...– Finding and retrieving information on demand– Controlling access and confidentiality– Monitoring and reporting for enforcement– Comprehensive auditing– Secure retention and destruction

Source: Ovum

Corporate social responsibility

7 revelations1. Many executives do not care about ECM2. Management is losing power3. Its not if, but when to implement Web 2.04. Users want solutions that are simple and smart,

not rich5. Its not if, but when to implement SharePoint6. We are getting more paper, not less7. Compliance, - happy days are soon here again?

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7 revelations

Thank You!AtleSkjekkeland

Vice President, AIIM

Email:askjekkeland@aiim.org

Doug Miles,

Director, AIIM

Email: doug.miles@aiim.org.uk