Transcript
Team Building: A Leadership Team Building: A Leadership StrategyStrategy
““Individual commitment to a group Individual commitment to a group effort is what makes a team effort is what makes a team work…”work…”
Vince LombardiVince Lombardi
Teams vs. Groups
What are the differences between teams & groups?
Team Building
Twelve tips for successful team building:
1. Clear expectations2. Context3. Commitment4. Competence5. Charter6. Control
7. Collaboration8. Communication9. Creative Innovation10. Consequences11. Coordination12. Cultural Change
Principles of Teamwork
Benefits of Teamwork
Characteristics of the Best Team Leaders
Characteristics of Great Team Members
Characteristics of Effective Teams
What are theBenefits of Teamwork?
• How can it aid in decision making?• How does it affect communication?• What are the benefits to members?• What are the benefits to organizations?
Characteristics of theBest Team Leaders
• What skills do they have?
• What traits do they exhibit?
• How do they communicate?
• What motivates them?
Characteristics ofGreat Team Members
• What makes individual members a valuable part of the team?
• How do they communicate?• How do they participate?• What’s their attitude?• What’s their motivation?
Characteristics ofEffective Teams
• What is the atmosphere like?
• How does the work get done?
• What is communication like?
• How are decisions made?
• Where is the focus?
Qualities of a Team
• Members care for one another
• Members know what is important
• Members communicate with one another
• Members grow together
• There is a team fit
Qualities of a Team…
• Members place individual rights beneath the best interest of the team
• Each team member plays a special role• Team has enough members to share the work• Members know exactly where the team stands• Members are willing to pay the price
“Achieving a common purpose through collaboration with others is a unique work
experience. Individuals working effectively together for a common purpose create a force:
a power to perform.”
Defining Team Work
Team-building Basics
• What is team-building?• About teams• About team ability
• Why do it?• Teams are here to stay• The more team able, the better the library
Team-building Basics…Team-building Basics…
How to do it?How to do it? Know the teamKnow the team Know what the team must Know what the team must
dodo Condition the team for the Condition the team for the
workwork
What It Means to be What It Means to be Team AbleTeam Able
Team Members Should... Team Members Should... Work well with othersWork well with others
On a level playing fieldOn a level playing field Contribute knowledge and expertiseContribute knowledge and expertise
The right amountThe right amount Be patient with the processBe patient with the process
Ccompassionate, good humorCcompassionate, good humor
When Is A Group A Team?When Is A Group A Team?
Common purpose: Common purpose: a visiona vision StructureStructure
Enables team to perform Enables team to perform effectivelyeffectively
Uses the talents of all its Uses the talents of all its membersmembers
Finishes the game togetherFinishes the game together
How To Build a Team?How To Build a Team?
Know the individualsKnow the individuals Skills and abilitiesSkills and abilities Strengths, weaknesses, blind spotsStrengths, weaknesses, blind spots
Know what the team needs to doKnow what the team needs to do Match talents to team purposeMatch talents to team purpose Try it; course correctTry it; course correct
Condition the team for the workCondition the team for the work Coach individuals and the teamCoach individuals and the team Monitor team conditionsMonitor team conditions
Nurturing Team AbilityNurturing Team Ability
Believe in the teamBelieve in the team Be honest with the teamBe honest with the team Be who you are equally to Be who you are equally to
everyoneeveryone Inspire the teamInspire the team
Basic Team-building SkillsBasic Team-building Skills
Develop a realistic assignmentDevelop a realistic assignment Match up team talentMatch up team talent Provide effective leadershipProvide effective leadership Secure adequate resourcesSecure adequate resources Coach individuals and the teamCoach individuals and the team
Summing Up Team-building Summing Up Team-building
Team ability = apex of performanceTeam ability = apex of performance
Teams exist for a purposeTeams exist for a purpose
Teams end but team ability carries onTeams end but team ability carries on
The 2X2: A Multipurpose The 2X2: A Multipurpose ToolTool
2 X 22 X 2 Johari windowJohari window
Social sciencesSocial sciences ApplicationsApplications
CoachingCoaching Team-buildingTeam-building OtherOther
Two-By-Two For Sam’s Two-By-Two For Sam’s Work UnitWork Unit
Summing Up Excellence in Summing Up Excellence in Supervision...Supervision...
Provide a vision and clarify expectationsProvide a vision and clarify expectations
Reinforce beneficial behaviorsReinforce beneficial behaviors
Confront inappropriate behaviorsConfront inappropriate behaviors
Interact purposefully, consistently, and Interact purposefully, consistently, and predictablypredictably
Integrate coaching and team-buildingIntegrate coaching and team-building
How do Teams Work Best?
• Teams succeed when members have:• Commitment to common objectives;• Defined roles and responsibilities;• Effective decision systems, communication
and work procedures; and,• Good personal relationships.
Stages in Team Building
FormingForming
StormingStorming
NormingNorming
PerformingPerforming
FORMING
• Team Building • Define team• Determine
individual roles• Develop trust and
communication• Develop norms
• Task• Define problem
and strategy• Identify
information needed
Team Roles - Leader
• Encourage and maintain open communication.
• Help the team develop and follow team norms.
• Help the team focus on the task.• Deal constructively with conflict.
Team Roles - Recorder
• Keep a record of team meetings.
• Maintain a record of team assignments
• Maintain a record of the team's work.
Team Roles – PR Person
• Contact resource people outside of the team.
• Correspond with the team's mentor.
• Work to maintain good communication among team members.
Team Norms
• How do we support each other?
• What do we do when we have problems?
• What are my responsibilities to the team?
STORMING
• During the Storming stage team members:• Realize that the task is more difficult than
they imagined;• Have fluctuations in attitude about chances
of success; • May be resistant to the task &• Have poor collaboration.
Storming Diagnosis
• Do we have common goals and objectives?• Do we agree on roles and responsibilities? • Do our task, communication, and decision
systems work?• Do we have adequate interpersonal skills?
Negotiating Conflict
Separate problem issues from Separate problem issues from people issues.people issues.
Be soft on people, hard on Be soft on people, hard on problem.problem.
Look for underlying needs, Look for underlying needs, goals of each party rather than goals of each party rather than specific solutions.specific solutions.
Addressing the ProblemAddressing the Problem
State your views in clear non-judgmental State your views in clear non-judgmental language.language.
Clarify the core issues. Clarify the core issues. Listen carefully to each person’s point of view.Listen carefully to each person’s point of view. Check understanding by restating the core Check understanding by restating the core
issues.issues.
NORMINGNORMING
During this stage members accept:During this stage members accept: Their team;Their team; Team rules and procedures;Team rules and procedures; Their roles in the team &Their roles in the team & The individuality of fellow members.The individuality of fellow members.
Team members realize that they are not Team members realize that they are not going to crash-and-burn and start helping going to crash-and-burn and start helping each other.each other.
BehaviorsBehaviors
Competitive relationships become more Competitive relationships become more cooperative.cooperative.
There is a willingness to confront issues There is a willingness to confront issues and solve problems.and solve problems. Teams develop the ability to express criticism Teams develop the ability to express criticism
constructively.constructively. There is a sense of team spirit.There is a sense of team spirit.
Giving Constructive Giving Constructive FeedbackFeedback
Be descriptive. Be descriptive.
Don't use labels.Don't use labels.
Don’t exaggerate.Don’t exaggerate.
Don’t be judgmental.Don’t be judgmental.
Speak for yourself.Speak for yourself.
Use “I” messages.Use “I” messages.
Restrict your feedback to things you know for Restrict your feedback to things you know for certain.certain.
Help people hear and accept your compliments Help people hear and accept your compliments when giving positive feedback.when giving positive feedback.
Giving Constructive Giving Constructive FeedbackFeedback
Receiving FeedbackReceiving Feedback
Listen carefully.Listen carefully. Ask questions for clarity.Ask questions for clarity. Acknowledge the feedback.Acknowledge the feedback. Acknowledge the valid points.Acknowledge the valid points. Take time to sort out what you Take time to sort out what you
heard.heard.
PERFORMINGPERFORMING
Team members have:Team members have: Gained insight into personal and team Gained insight into personal and team
processes;processes; A better understanding of each other’s A better understanding of each other’s
strengths and weaknesses;strengths and weaknesses; Gained the ability to prevent or work Gained the ability to prevent or work
through group conflict and resolve through group conflict and resolve differences; and,differences; and,
Developed a close attachment to the team.Developed a close attachment to the team.
Recipe for Successful TeamRecipe for Successful Team
Commitment to shared goals Commitment to shared goals and objectivesand objectives
Clearly define roles and Clearly define roles and responsibilitiesresponsibilities Use best skills of eachUse best skills of each Allows each to develop in Allows each to develop in
all areasall areas
Recipe for Successful TeamRecipe for Successful Team
Effective systems and processesEffective systems and processes Clear communicationClear communication Beneficial team behaviors; well-defined Beneficial team behaviors; well-defined
decision procedures and ground rulesdecision procedures and ground rules Balanced participationBalanced participation Awareness of the group processAwareness of the group process Good personal relationshipsGood personal relationships
Team Building: Team Building: An IntroductionAn Introduction
Leadership style that Leadership style that promotes team building is promotes team building is positively associated with positively associated with ProductivityProductivity ProfitabilityProfitability
Team Building: Team Building: An Introduction…An Introduction…
Teamwork is often associated Teamwork is often associated withwith Reduced turnoverReduced turnover Cost reductionCost reduction Large production increasesLarge production increases Gains in quality Gains in quality Improved customer serviceImproved customer service
Team Building: Team Building: An Introduction…An Introduction…
Teamwork Teamwork Job gets done efficiently and Job gets done efficiently and
harmoniouslyharmoniously Fewer interpersonal relations Fewer interpersonal relations
problems problems Positive effect on the physical Positive effect on the physical
and psychological well-being and psychological well-being of employeesof employees
Higher levels of job Higher levels of job satisfaction and less stresssatisfaction and less stress
Team Building: Team Building: An IntroductionAn Introduction
Synergy is another positive Synergy is another positive outcome of teamworkoutcome of teamwork The interaction of two or The interaction of two or
more parts to produce more parts to produce greater results than the sum greater results than the sum of the parts taken of the parts taken individuallyindividually
Especially important when Especially important when organizations value creativity organizations value creativity
Teamwork Doesn’t Teamwork Doesn’t Come NaturallyCome Naturally
The concept of teamwork has The concept of teamwork has been around a long timebeen around a long time
Many organizations work hard Many organizations work hard to get all employees to pull to get all employees to pull together as a teamtogether as a team
Most jobs today require Most jobs today require ongoing interaction between ongoing interaction between coworkers and managerscoworkers and managers
Teamwork Doesn’t Teamwork Doesn’t Come Naturally…Come Naturally…
Need commitment and Need commitment and cooperation of every employeecooperation of every employee
Requires meaningful employee Requires meaningful employee participation in planning, participation in planning, solving problems, and solving problems, and developing ways to improvedeveloping ways to improve
Teamwork Doesn’t Teamwork Doesn’t Come Naturally…Come Naturally…
BarriersBarriers Some value individualism over teamworkSome value individualism over teamwork Conflict can cause a breakdown in Conflict can cause a breakdown in
relationships relationships Heavy workloads and long hours lead to Heavy workloads and long hours lead to
weary employeesweary employees Teamwork flourishes under strong leadershipTeamwork flourishes under strong leadership
Teamwork:Teamwork:The Employee’s RoleThe Employee’s Role
Most valued employees are Most valued employees are willing to assume leadership willing to assume leadership roles and responsibilitiesroles and responsibilities
Each team member should Each team member should Assume an active part in Assume an active part in
helping the work unit helping the work unit achieve its missionachieve its mission
Be a team builderBe a team builder
Employees as LeadersEmployees as Leaders
Effective leaders are helping Effective leaders are helping work team members develop work team members develop leadership skillsleadership skills
The team’s success does not The team’s success does not always ride on one personalways ride on one person
Merit in establishing diversity Merit in establishing diversity of leadership within work of leadership within work groupgroup
Valued Team MembersValued Team Members
Every employee has potential Every employee has potential to be a leaderto be a leader
Success often depends on your Success often depends on your ability to be an effective team ability to be an effective team membermember
Becoming a Becoming a Valued Team MemberValued Team Member
Avoid any action that might Avoid any action that might sabotage the teamsabotage the team
Keep in mind that effective Keep in mind that effective team membership depends on team membership depends on honest, open communicationhonest, open communication
Do not feel the need to Do not feel the need to submerge your own strong submerge your own strong believes, creative solutions, believes, creative solutions, and ideasand ideas
SummarySummary
Teamwork ensures that a job Teamwork ensures that a job gets done and that it gets done gets done and that it gets done efficientlyefficiently
Teamwork can mean the Teamwork can mean the difference between a profitable difference between a profitable and unprofitable organizationand unprofitable organization
Team-building leadership style Team-building leadership style is suited to today’s employeesis suited to today’s employees
Summary…Summary… Many companies are forming specific Many companies are forming specific
types of teamstypes of teams Self-directedSelf-directed Cross-functional Cross-functional
Two ways to learn about teamsTwo ways to learn about teams Leaders who promote teamworkLeaders who promote teamwork Scholars who discuss itScholars who discuss it
Summary…Summary…
Effective teamwork is informal Effective teamwork is informal and relaxedand relaxed
People are People are InvolvedInvolved InterestedInterested Eager to participate in work-Eager to participate in work-
related problemsrelated problems Goals and objectives are clearly Goals and objectives are clearly
understood understood
Summary…Summary…
Two dimensions of Two dimensions of supervisory leadershipsupervisory leadership ConsiderationConsideration StructureStructure
Additional qualities of Additional qualities of effective managerseffective managers CharacterCharacter Emotional intelligenceEmotional intelligence
Summary…Summary…
Consideration reflects the Consideration reflects the maintenance of employee maintenance of employee relationshipsrelationships
Structure reflects direction Structure reflects direction through planning, goal setting, through planning, goal setting, communication, scheduling, communication, scheduling, and evaluatingand evaluating
Summary…Summary…
Effective work group Effective work group members should assume members should assume leadership rolesleadership roles
Each helps the group achieve Each helps the group achieve its missionits mission
Summary…Summary…
Employees are in a unique Employees are in a unique position to give guidance and position to give guidance and support to their supervisor support to their supervisor
Bosses need assistance and Bosses need assistance and support to achieve successsupport to achieve success
Summary…Summary…
Learn to understand your bossLearn to understand your boss Assess your strengthsAssess your strengths Identify personal characteristics Identify personal characteristics
that might impede or facilitate a that might impede or facilitate a working relationshipworking relationship
Be frank and candidBe frank and candid Sometimes you need to Sometimes you need to
disagree with your bossdisagree with your boss
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