6. GSR Paris - Atelier IT - Le nouveau rôle de l'IT
Post on 14-Sep-2014
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#gsrparis
Transformez votre Business avec Yammergettingsocialroadshow
L’innovation au coeur de la stratégie de transformationStéphane Schneider, Technology Solutions Professional, Microsoft, @leschneidYann Armand, Yammer Software Engineer, Microsoft, @yarmandLaurent Jouanneau, Cloud Service Delivery Executive, Microsoft
L’IT garant de l’innovation et du succès d’un projet RSEStéphane Schneider – Technology Solution Professional
Rappelez-vous qu'il n'existe rien de constant si ce n'est le changement.
Bouddha
Réseaux sociaux
L’informatique utilisateurs
Tout changeAccompagner le changementTémoignage
Yann Armand – Yammer Software Engineer
Tout est nouveau!
1. Mode de déploiement
2. Mode de développement
3. Organisation du développement
4. Expérience utilisateur
5. Accès6. Approche des
intégration7. Approche de la
sécurité
Déploiement utilisateurs
Les utilisateurs essayent et adoptent Yammer
Ils invitent leur collègues
L’organisation reprend la gestion et la propriété
Version Basic et EnterpriseBasic Enterprise
Fonctionnalités standard
Fonctionnalités collaborationAccès mobiles
Apps utilisateurs
Outils d’admin
Apps et intégrations avancés
Support et services
Dog fooding
Dog fooding: une évolution fonctionelle
Se confronter à la réalité
Lean Approach
?
MVP?MVP ?
MinimumViable
Valuable{ }Product Most}
Cycle de release Cycle de Release
Ingénierie à taille humaine
frontend backend services
Nouvelle organisation
crossfuncti
on2-10 rule
A/B Test no ownership
tech lead
support
Nouvelle organisation
crossfuncti
on2-10 rule
A/B Test no ownership
tech lead
support
Nouvelle organisation
crossfuncti
on2-10 rule
A/B Test no ownership
tech lead
support
Nouvelle organisation
crossfuncti
on2-10 rule
A/B Test no ownership
tech lead
support
Nouvelle organisation
crossfuncti
on2-10 rule
A/B Test no ownership
tech lead
support
Nouvelle organisation
crossfuncti
on2-10 rule
A/B Test no ownership
tech lead
support
Nouvelle organisation
crossfuncti
on2-10 rule
A/B Test no ownership
tech lead
support
Nouvelle organisation
crossfuncti
on2-10 rule
A/B Test no ownership
tech lead
supportMVPNouvelle organisation
ResiliencyEmail friendly
Work First
crossfunction
2-10 rule
A/B Test no ownership
tech lead
support
crossfuncti
on2-10 rule
A/B Test no ownership
tech lead
support
crossfuncti
on2-10 rule
A/B Test no ownership
tech lead
support
Initiatives
Cohérence de l’experience utilisateur
Initier les changements
Simple / Efficace
Nouveaux accès
$
$
$
$
$
$
$
Nouvelle approche des intégrations
Le protocole Open Graph
Le contenu partagé dans YammerTicker Page Universal Search
Yammer dans vos applications métiers
Embed Follow and like buttons
Sécurité • Propriété des données
• Développement sécurisé
• Connexion sécurisée et séparation des env.
• SSAE16 SOC1• Gestion des
accès
• Données• Application• Infrastructure• Data Center• Utilisateur
Tout a changé! 1. Mode de déploiement
2. Mode de développement
3. Organisation du développement
4. Expérience utilisateur
5. Accès6. Approche des
intégration7. Approche de la
sécurité
Sécurité
Le nouveau rôle de l’IT
Identité Admin Intégrations
Tout changeAccompagner le changementTémoignage
Laurent Jouanneau – Cloud Service Delivery Executive
• Cloud Vantage Services
• Cloud Vantage Services gives you the confidence and deep expertise for a well-managed transition and ongoing operations on Microsoft technology.
Flexible Suite of ServicesA flexible suite of services across managed lifecycle, deployment and support, tailored to your needs, to optimize productivity in the cloud
Integrated, Accountable TeamGuidance and convenience of an integrated and accountable team able to prevent and respond to challenges with the highest levels of support
Deep ExpertiseA world-class track record as a partner with global scale and deep expertise on the Microsoft technology stack
Cloud Vantage ServicesCloud Vantage Services gives you the confidence and deep expertise for a well-managed transition and ongoing operations on Microsoft technology.
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Cloud Vantage ServicesA flexible suite of professional services delivered by an integrated team of expertsManaged LifecycleCloud expertise to align people, technology, and processes.
Managed DeploymentA world-class deployment methodology for transitioning to Office 365 Service quickly and smoothly.
Managed Support*A specialized Office 365 Service support team provides assistance, incident resolution, and proactive services.
Service Lifecycle ManagementA Services Delivery Executive (SDE) to support a smooth cloud transition and accelerate value.
Cloud Strategy and PlanningWorkshops focused on cloud strategy, datacenter optimization, and productivity.
User Adoption AccelerationWorkshops focused on accelerating adoption through recommended tools and practices.
Service Enablement (FastTrack Deploy)Core deployment services to get you up and running on Office 365 quickly.
Service EnhancementEnable requirements such as Active Directory Federation Services (AD FS), multi-forest, hybrid coexistence, and environment remediation.Migration ServicesMigrate your data from your on-premises mail systems to Office 365 Service.
Service Delivery ManagementDedicated service and support management and Office 365 Service update guidance.
Resolution Services24/7 assistance and escalation for urgent issues with direct access to top technical experts.
Education and Process ImprovementWorkshops focused on administration and configuration and operational management.
*Premier Support for Office 365 41
Core Service Enablement
Messaging Enablement
Office Pro Plus Enablement
SharePoint Online Enablement
Lync Online Enablement
Yammer Enablement
Enhanced Deployment
Deployment services to get you up and running on Office 365 Service quickly
Enhanced deployment and migration services for your unique environment
Man
aged
Depl
oym
ent
FastTrack Deployment
Cloud Identity Optimization AD FS Configuration
Hybrid Coexistence Configuration
Forefront Identity Manager (FIM) Connector Configuration
Customer Environment Remediation
Mailbox Migration to Office 365 Service
Cloud Vantage Services for Office 365 Service Lifecycle Management
Cloud Strategy and Planning
User Adoption Planning and Practices
Cloud expertise to align people, technology, and processesM
anag
edLif
ecyc
le
A specialized Office 365 support team provides assistance, incident resolution, and proactive servicesM
anag
ed
Supp
ort* Service Delivery
ManagementTechnical Problem
Resolution
Cloud Help Desk Incident Process
Mapping
Administration and Configuration
Workshops
Operational Knowledge
ManagementChange and
Configuration Management
Cloud Help Desk Optimization
Operations Strategic Review
*Premier Support for Office 365 42
Unpacking: Cloud Vantage Business Value Realization
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Managed Support
IT Change Readiness
Deployment Services
Program Orchestration
Business Value Realization
Services DeliveredGuidance on how to plan for and drive user adoption of current and new functionality for greater benefit to the business Assistance on methods for capturing, measuring, and reporting on business value
Components and Work Stream
Cloud Strategy and Planning
End-user Readiness
Business Value Acceleration
Yammer Customer Network
Unpacking: Cloud Vantage IT Change Readiness
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Managed Support
IT Change Readiness
Deployment Services
Program Orchestration
Business Value Realization
DescriptionDevelop and maintain a method of consistent documentation and communication for IT infrastructure changes related to Office 365Proactively drive changes in response to service updates on the roadmap and who they impact
Components and Work StreamIT Staff Readiness• Security• Privacy / compliance• Administration• Network strategy• Analytics
Unpacking: Cloud Vantage Program Orchestration
45
Managed Support
IT Change Readiness
Deployment Services
Program Orchestration
Business Value Realization
DescriptionSingle point of accountability from a Service Delivery Executive (SDE) across people, process and technology
Components and Work StreamProgram Governance Guidance
Unpacking: Cloud Vantage Deployment Services
46
Managed Support
IT Change Readiness
Deployment Services
Program Orchestration
Business Value Realization
DescriptionMicrosoft deployment personnel drive Office 365 migration leveraging a proven high-touch project
Components and Work StreamMigration Readiness AssessmentService Enablement
Unpacking: Cloud Vantage Managed Support
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Managed Support
IT Change Readiness
Deployment Services
Program Orchestration
Business Value Realization
DescriptionProvides a comprehensive Enterprise class support solution
Components and Work StreamSupport ManagementProblem Resolution
Un
RSE c’est
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Un projet plus rapide
Plus près des métiers
Tout changeAccompagner le changementTémoignage
Fabrice Lebon – Responsable Intranet et Outils Collaboratifs, Crédit Agricole SA
Sécurité
Le nouveau rôle de l’IT
Identité Admin Intégrations
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