5 Compelling Reasons to Upgrade Your Old Phone System NOW
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© 2011 Cisco and/or its affiliates. All rights reserved. 11© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
January 27, 2014
Collaboration for Midsize Business
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22© 2013 Cisco and/or its affiliates. All rights reserved.
Parker Pearson & Advanced Logic Industries
Involved in selling Cisco phone & collaboration since 1996
20+ years working with clients solving IT challenges, 14 with ALI
Technology junkie, runner, opportunistic traveler & decent cook!
About ALI:
Advanced Unified Communications Specialized PartnerDeploy voice systems throughout the US Reputation for solving voice system problems & smooth rollouts
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 33© 2013 Cisco and/or its affiliates. All rights reserved.
About Cisco:
Cisco Systems, Inc. designs, manufactures, and sells the worlds leading Internet protocol (IP) and communications products related to the collaboration and information technology industry worldwide.
Collaborating from the home office since 2004
15+ years in collaboration and communication sales, 6+ with Cisco
Husband, father, baseball coach and player, thought disruptor & Total Nerd!
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 44© 2013 Cisco and/or its affiliates. All rights reserved.
Search for “Scan”:
Scanning the barcodes in this presentation will lead you to more information.
Today’s Agenda
Market TransitionsIntroduction of the
Business EditionWhat the Analysts are
sayingRecent Customer CasesNext Steps
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 6
The Market is ChangingVideo CloudBYOD
By 2015, video will be 90% of internet traffic3
By 2015, 1.2M minutes of video sent per second3
1.5m Android device Activations per day1
4.6 iPhones sold per second, 4.2 births per second2
By 2015, 50% of CIOs expect majority of apps via cloud4
70% of enterprises using cloud technology5
1.) Google, as quoted in TechCrunch, 10/23/2013. 2.) Apple, Jan. 2012 press release, CIA World Factbook 2012 3.) Cisco VNI study, 2012 4.) Garter, The Ten Most Strategic Planning Assumptions, 2013. 5.)State of the CIO 2013 Study, CIO Magazine
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 7
The act of people working together to reach a common goal.Collaboration:
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 8
Collaboration is Changing
Data VideoVoice
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 9© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9
Collaboration is a
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10
Purpose Built
What is it?Business Edition 6000
IP Phone SystemVoice Mail w/ email integrationMobility and Device EqualizerIM & PresenceHD VideoCustomer Service CenterApplication RedundancySimplified Management
1 Hardware Appliance
Tablet
Smart Phone
Home or Office Phone
Personal TelePresence
What is it?Business Edition 6000
Support for 1000 users / up to 2500 devices1000 VM Boxes1000 IM users25 Attendants100 Contact Center Agents50 Sites3rd Party Application support
1 Hardware Appliance
Tablet
Smart Phone
Home or Office Phone
Personal TelePresence
Source: http://www.cisco.com/en/US/prod/ps10680/gartner_names_cisco_a_leader.html
Step 1: Choose your appsCollaboration in a virtual environment
• A large choice of communications applications supported co-resident.
1000 Users 2500 Devices
1000 VM/UM Users
PremiumEnterpriseBusiness
Department
100 Agents100 Traversal &
100 non-Traversal
50 Users / Group
1000 IM&P Users 2500 Devices2500 Phones
Call ControlCUCM
VoicemailUnity Connection
IM &Presence
Video Interworking
VCS
AttendantConsoleCUxAC
Contact Center CCX
Prime Collab. Provisioning
Emergency Responder
CERPaging
Cisco UCS C Series C220M3 serverUp to 5 co-resident Virtual Machines for your collaboration applications.
Step 2: Choose your devicesanywhere, anytime, and on any device
From value-based business endpoints to advanced and collaborative media endpoints
Tele-presencePersonal Video Jabber for Mac/Win
IP Phones Jabber for Mobile
EX60/906900, 79008900, 9900Series
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 15
Step 3: Plug it inBusiness Edition 6000
Tablet
Smart Phone
Home or Office PhonePersonal TelePresence
Voice Gateway(Cisco ISR Router)
Ethernet Switch
Business Edition 6000PSTNPSTNSIP ProviderSIP Provider
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 16
How are we measuring up?
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 17
Industry Analysts Agree
Cisco is…stretching their lead on the rest of the Collaboration industry...
Cisco is…stretching their lead on the rest of the Collaboration industry...
—Zeus Kerravala, Yankee—Zeus Kerravala, Yankee
Cisco is…stretching their lead on the rest of the Collaboration industry...
—Zeus Kerravala, Yankee
Cisco Confidential 2013
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18
Business Challengesfrom our customers
Challenge #1App Fear, BYOD Support Nightmare
Lots of Apps are free, Can I hurt my business by allowing these apps to be installed and used at work?How do I decide what devices to support?How can I tell my employees what will work and what wont?Is my DATA at Risk?
Solution #1Cisco Jabber and BE6K
• Do you Skype, Facetime, or IM/ Chat today?
• Do you have a plan to save time and efforts?
• How do you stay productive?
• What devices do your people use?
• How expensive will it be “Not” to have and efficiency plan?
60 month 3% Cisco Capital Lease$4.57 per user/ per month Want to add 100 phones and 3 years of Smartnet?
Total= $6.97 per user/ per month
Challenge #2Multi-locations, Legacy Endpoints, B2B
Just bought another company, 2k miles away, need to integrateCan I do anything with the existing video purchases we have made?My employees are trying to find solutions on their own
Skype Privacy Policy (excerpt)
• 1. WHAT INFORMATION DOES SKYPE COLLECT AND USE?• Skype may gather and use information about you, including (but not limited to) information in the following categories:• (a) Identification data (e.g. name, username, address, telephone number, mobile number, email address);• (b) Profile information (e.g. age, gender, country of residence, language preference and any information that you choose to make available to others as part of your Skype user profile as
further described in Section 6);• (c) Electronic identification data (e.g. IP addresses, cookies);• (d) Banking and payment information (e.g. credit card information, account number);• (e) Call quality and survey results;• (f) Information about your usage of and interaction with Skype software, products, and websites (including computer, platform, device and connection information, client performance
information, error reports, device capability, bandwidth, statistics on page views, and traffic to and from our websites, browser type and Skype WiFi enabled hotspot detection and usage statistics);
• (g) Products or services ordered and delivered;• (h) The URL of videos that you have selected to appear in your mood message;• (i) Skype test calls made to ECHO123 (which are recorded and played back to the user and deleted thereafter);• (j) List of your contacts and related data (we will give you a choice as to whether you want Skype to use contact lists from other services to populate your Skype contacts);• (k) Your username and password for other email accounts where you have provided this to us and requested us to search for your friends on Skype (please note that Skype does not
retain this information after completing the search or use it for any other purpose);• (l) Correspondence between you and Skype;• (m) Traffic data (data processed for the purpose of the conveyance of communications or the billing thereof, including, but not limited to, the duration of the call, the number calling and the
number called); and• (n) Content of instant messaging communications, voicemails, and video messages (please see section 12);• (o) Location information, derived from your mobile carrier or from the mobile device that you use. In connection with the Qik products, you control when your location is shared with others.
Your location is displayed and shared with other Qik users only in accordance with your privacy settings. You also may create location information by "geo-tagging" your submitted content with location information. Please manage your privacy settings for location information carefully;
• (p) Mobile device information, such as manufacturer’s name, device model number, operating system, carrier network;• (q) Location information and device identifiers, derived from your device, when you search for or connect to a Skype WiFi compatible hotspot. This information may be used to improve
detection of eligibility to connect using Skype WiFi and for the purposes of offering, providing and marketing Skype WiFi to you;• (r) Access tokens for other accounts you associate with your Skype account (such as Microsoft account or Facebook), which are like an electronic key provided by the service that acts in
place of a password for authentication.• http://www.skype.com/en/legal/privacy/#collectedInformation
• What are you doing with Video today?
• How are you using it?
• Does Skype, Facetime, or IM/ Chat lack desired features?
• What devices do your people use?
• How expensive is your business travel?
• What will it cost you if you don’t have a video strategy?
60 month 3% Cisco Capital Lease$21.59 per user/ per month
4 EX60’s, Expressway GW, TP MCU Server and 3yr of all support
Solution #2Video Control Server and BE6K
Had this PBX thing for over 7 years, maintaining it is hardSpare Parts, Service Calls, $$$No POE, Gateways, etc..
Challenge #3System Down, No Budget,
Solution #3BE6K, Jabber, Cisco Capital
• How are you planning for the future?
• Investment protection and “No Planned Obsolescence” mean anything to your business?
• What devices will your people use in 3 years?
• With no existing budget, could we look at a monthly expense?
• I need 100 phones, give me your best price?60 month 3% Cisco Capital Lease
$8.09 per user/ per month
What was included?
Basic customization and install costs
BE6000 + VMW Hyp +100 CUWL BE
Jabber for Desktop 9.x for CUWL
3 yr UCSS for CUWL Business Edition -100 User per system
3 yr ESW Starter bundle CUWL BE licenses for service mapping
3yr Smartnet 8x5xNBD Unified CMBE 6000 Workspace Bundle
Legal HoldsPenalties for failure to retain messages (IM & VoiceMail)
Improve customer serviceRecord Recall Failure
Challenge #4Where did my information go?
Solution #4BE6K, Jabber, Donoma Software, Cisco Capital
• How are you planning for the future?
• Do you have an archiving GAP?
• What devices will your people use in 3 years?
• With no existing budget, could we look at a monthly expense?
60 month 3% Cisco Capital Lease$2.97 per user/ per month
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 29
Unify for Gmail, Notes & GroupWise: Solution Overview
For users: One touch message handlingFor IT: Virtually touch free
ARCHITECTURE & LICENSING• Licensed per user.• Optimized for a virtualized environment with VMWare ESXi 4.x, 5.0.x single VM or high availability. Cluster Failover Supported
EXTENDED INTEGRATIONS:• Donoma Message Vault (voicemail archiving & management)• Cisco Jabber (Gmail)• IBM SameTime (Notes)• Novell Data Synchronizer (GW)
SECURITY: Secure Socket Layer (SSL) Encryption
SERVER REQUIREMENTSOperating System: Windows 2008 R2 x64 w/IIS RoleProcessor: Dual 2 GHz ProcessorHard Disk: 400 MB of available space
SUPPORTED PLATFORMS: Cisco Unity Connection Server 8.5.(1) SU 3 – 9.1(1a),
Cisco BE6000 and Cisco Hosted CallManager Ready
FILE MANAGEMENTMessages delivered to inbox as a .wav file.
1.7.14
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 30
Archives voice messages in real time
Messages easily tagged & searchable for download, restoration or reporting.
Multi‐level administration roles.
Cisco’s Class of Service settings simplify administration.
New users automatically flagged for setup.
Complete audit trail reporting.
Donoma Message Vault
For more info or demo: Contact us! www.donomasoftware.com salesteam@donomasoftware.com
Toll Free US, Canada & UK:(866) 265-2770
Voicemail Archiving for Cisco Unity Connection Phone System
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 31
• Archives all messages in real time
• Messages easily searchable for download or reporting
• Reduces disk space usage by up to 94%
• Custom Search Tags
• Multi-level administration roles
• Complete audit trail activity reporting.
• Easy archive re-location tools
• Customizable hold length by user & group
Donoma StoneScribe
For more info or demo: Contact us! www.donomasoftware.com salesteam@donomasoftware.com
Toll Free US, Canada & UK:(866) 265-2770
Instant Message Archiving for Cisco Unified Presence Server (CUPS)
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 32
Why are there are so many choices?
One Partner, Complete Portfolio
ALI
TelePresenceTelePresence
Unified Communications
Unified Communications
Workspace AppsWorkspace Apps
CustomerCollaboration
CustomerCollaboration
Next Steps
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 34
ALI: Deployment ServicesOur team keeps your deployment on schedule and on budget
Consultative Assessment
Project & Resource Planning
Deployment
• Work with your team to create a plan that works for you
• Removes additional burden on existing staff
• Experienced team speeds time to deployment
• Priority access to Cisco engineering
• Option for test lab deployment prior to rollout
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 35
Special Incentives to help you be a HERO!Now is the time! Cisco Financial has great financial incentives including financial incentives for:
• phone system trade ins
• upgrading Cisco equipment
• adding video endpoints
• adding in web collaboration (Webex)….and more!
Talk to us for more details!
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 36
Parker Pearsonparker@ali-inc.com434.386.4284Cisco Business Edition 6000
http://www.cisco.com/go/be6000
Donoma Softwarehttp://www.donomasoftware.com/
Questions
© 2013 Cisco and/or its affiliates. All rights reserved. 37
Thank you.
Cisco Confidential
Cisco Business Edition 6000http://www.cisco.com/go/be6000
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