Page 1 #WWDC17
© 2017 Apple Inc. All rights reserved. Redistribution or public display not permitted without written permission from Apple.
Grant Ritchie Scottie Lopatin
•Introducing Business Chat •Developer Preview • Session 240
App Frameworks
Page 5 A powerful way for customers to communicate and complete
tasks with businesses.
Page 7 •Business Chat Discovery
Page 16 •New supportfor businesseswithout locations
Page 17 •New supportfor businesseswithout locations
Page 18 Links in Websites and Apps
Add a message button to your app, webpages, or emails
Example: https://rw.apple.com/urn:biz:3ce30191-3779-11e7-86c3-d71800000000
Page 19 Links in Websites and Apps
Add a message button to your app, webpages, or emails
Example: https://rw.apple.com/urn:biz:3ce30191-3779-11e7-86c3-d718000000003ce30191-3779-11e7-86c3-d71800000000
Page 21 Chat Intent in Links
biz-intent-id and biz-group-id
Values are passed with the next message
Example: https://rw.apple.com/urn:biz:3ce30191-3779-11e7-86c3-d71800000000?biz-intent-id=FOO&biz-group-id=BAR
Page 22 Chat Intent in Links
biz-intent-id and biz-group-id
Values are passed with the next message
Example: https://rw.apple.com/urn:biz:3ce30191-3779-11e7-86c3-d71800000000?biz-intent-id=FOO&biz-group-id=BARbiz-intent-id=FOO&biz-group-id=BAR
Page 23 •Product Configuration
Page 24 •Product Configuration ?biz-intent-id=buy.ipad.pro.gold.12.128
Page 25 •Routing to Internal Groups
Page 26 •Routing to Internal Groups ?biz-group-id=support.internet
Page 27 •Locations IDs ?biz-intent-id=store.12345
Page 29 •Users start conversations
Page 30 •Long-lived sessions
Page 31 •Keyboard shortcutsphone
Page 32 •Keyboard shortcutsphone
Page 33 Keyboard Shortcuts for Identification
Email address
Phone number
Postal address
Location
Page 37 •Built-In Features
Page 45 •App not on device?
Page 46 •App not on device?
Page 47 •Live message layouts
Page 48 iMessage + Appshttps://developer.apple.com/imessage/
Page 50 • Your Business
Participants
• Customer Service • Platform
Page 51 Registration
•register.apple.com
•
• Your Business • Customer Service • Platform
Page 52 Message Exchange
••Your CSP •Your Business• Business
Chat Server
Page 53 Message Exchange
••Your CSP •Your Business• Business
Chat Server
Page 54 Message Exchange
••Your CSP •Your Business• Business
Chat Server
Page 56 Checklist
1. Start developing
2. Get connected
3. Apply for early access
Page 57 Scottie Lopatin
•Start Developing •Business Chat Sandbox
Page 58 Message Exchange
••Your CSP •Your Business• Business
Chat Server
Page 59 Message Exchange
• Sandbox
••Your CSP •Your Business• Business
Chat Server
Page 60 Message Exchange
• Sandbox •Web
••Your CSP •Your Business• Business
Chat Server
Page 61 •Demo •Business Chat Sandbox
Page 62 Start Developing Business Chat Sandbox
https://icloud.developer.apple.com/businesschat
apple.com
Page 63 Get Connected
Apply to be a Customer Service Platformregister.apple.com
Page 64 Apply for Early Accessregister.apple.com
Page 67 Summary
Create a great user experience with built-in features and iMessage apps
Build a long-term, and personal, relationship with your customer
Start today at developer.apple.com/business-chat
Page 68 More Informationhttps://developer.apple.com/wwdc17/240
Page 69 Labs
iMessage Apps and Business Chat Lab Technology Lab B Fri 11:00AM-1:50PM