23 September 2009 NPO Roundtable Discussion - IT Asset Management (ITAM)

23 September 2009

NPO Roundtable Discussion

- IT Asset Management (ITAM)

Stone Forest IT (SFIT)

• IT division of Chio Lim Stone Forest group• 50 staff strength• IT Managed Services & SAGE ACCPAC Support• Alliances:

– HP Business Partner– IBM Business Partner– Microsoft Certified Gold Partner– SAGE ACCPAC Consultant– SOPHOS Managed Service Provider– SingTel Channel Partner

What is ITAM?

ASSET MANAGEMENT

(Hardware & Software)

Benefits of Asset Management

1. Control the distribution or use of software & hardware2. Economies of scale 3. Improved efficiency of support/ help desk 4. Compliance with licensing requirements5. Greater transparency6. Greater negotiation power

OPERATION

& PROCEDURES

ITAM Operation & Procedures

1) Asset Documentation

2) Asset Acquisition & Disposition

3) Asset Monitoring & Tracking

4) Asset Optimization

IT Asset Management Operation & Procedures

Configuration Tagging StandardsCompleteness

Proper AuthorizationTimely DeliveryConsistently Updated

AccurateTraceableComplete

ReusabilitySafeguardingSpending Control

Tedious?

What can I do?

IMPLEMENT

IT ASSET

MANAGEMENT

SOFTWARE

Benefits of ITAM Software

1. Automatic tracking 2. Enhanced helpdesk productivity3. Efficient approval4. Greater transparency

Getting Started with ITAM

1. Self-Assessment• Software Questionaire

2. Eliminate3. Evaluate 4. Implement

• IT Asset Undertaking5. Training

ITAM Clinic

Eileen Tan

Director, SFIT

6594 7889

eileentan@stoneforest.com.sg