2012 CVO international barometer results

2012 International Fleet Barometer

N°1001327 - International report

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CVO – what is it ?

� Focus: professional Mobility

� Cost free Studies

� Annual Fleet Barometer in collaboration with

� Analysis of the decision-makers‘ attitudes on fleets

� Overview of the main trends of the automotive market

� Comparison of trends across 16 countries

� An expert-platform for all fleet professionals:fleet managers, procurement specialists, manufacturers, leasing companies, advisers, insurers, press, public authorities, researchers etc.

� Created by Arval in 2002

� Launched in The Netherlands in 2012

� Neutral & International

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Perimeter of the study

2002: Creation in France2005: Germany, Italy, Portugal, Switzerland2006: Poland2007: Belgium, Czech Republic2008: Spain, India2009: UK, Greece2010: Turkey, Brazil2011: Russia2012: The Netherlands

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Perimeter of the studyFocus Europe

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Methodology

Sample : 4 823 interviews including 3 616 through Europe and 1 207 out of Europe

Target : Fleet managers in companies of all industries using corporate vehicles

Fieldwork period : Q1 2012

Data collection method : CATI system (Computer-assisted telephone interviewing)

Duration of the interview : 13 minutes in average

Quotas : companies size and sector

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Methodology

Companies with less than 10 employees

Companies with 10 to 99 employees

Companies with 100 to 249 / 499 / 999 employees

Companies with 250 / 500 / 1 000 employees and more

Companies < 100 employees

Companies >100 employees

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Index

Characteristics of the market

Characteristics of the fleet

Financing

Car policy and choice criteria

Services

Safety

Telematics

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Characteristics of the market

Characteristics of the fleet

Financing

Car policy and choice criteria

Services

Safety

Telematics

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IncreaseDecrease Balance 2012

Balance 2010

Balance = Fleet growth will increase – Fleet growth will decreaseBase: companies with corporate vehicles = 100%

% who think that the total number of vehicles on their co mpany fleet will…% who think that the total number of vehicles on their co mpany fleet will…

Fleet growth potentialin next three years

Balance 2011

Balance 2009

+ 4% + 10% + 10% + 8%

+ 7% + 14% + 13% - 2%

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Cost pressure on the company fleet

IncreaseDecrease

Balance = Cost pressure will increase – Cost pressure will decreaseBase: companies with corporate vehicles = 100%

% who think that this year, cost pressure on the fleet wi ll…% who think that this year, cost pressure on the fleet wi ll…

Balance 2011

+ 32% + 31%

+ 31% + 37%

Balance 2012

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Don’t know

Decrease

Remain the same

Increase

Used cars resale value

% who think that the resale value of vehicles will…% who think that the resale value of vehicles will…

Base: companies with corporate vehicles = 100%

12

Don’t know

Decrease

Remain the same

Increase

Used cars resale value

% who think that the resale value of vehicles will…% who think that the resale value of vehicles will…

2011 2012 2011 2012

Base: companies with 100 employees and more, with corporate vehicles

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Don’t know

Decrease

Remain the same

Increase

Used cars resale value

% who think that the resale value of vehicles will…% who think that the resale value of vehicles will…

Base: companies with 100 employees and more, with corporate vehicles

2011 2012

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Characteristics of the market

Characteristics of the fleet

Financing

Car policy and choice criteria

Services

Safety

Telematics

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Number of vehicles in fleet

Base: companies with corporate vehicles = 100%

1 to 10 vehicles

11 to 100 vehicles

101 to 500 vehicles

501 vehicles and more

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Distribution of fleet

Base: companies with corporate vehicles = 100%

Transport vehicles

Service vehicles

Sales vehicles

Incentive vehicles

Vehicles in exchange of a monthly cost

Transport vehicles: of less than 3,5 tonsService vehicles: used for maintenance and repair of facilities, general services, after-sales services…Sales vehicles: intended for sales travel and appointmentsIncentive vehicles: made available to employees as part of the company’s compensation policyVehicles in exchange of a monthly cost: deduced from the employee’s salary

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Increased

Decreased

Perceived evolution of average duration since last year

Passenger Cars

Light Commercial Vehicles

% who think that duration of usage in the company h as…% who think that duration of usage in the company h as…

Base: companies Light Commercial Vehicles or Passenger Cars / Excluding second-hand vehicles

‘Don’t know’ not included

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Increased

Decreased

Perceived evolution of average duration since last year

Passenger Cars

Light Commercial Vehicles

% who think that duration of usage in the company h as…% who think that duration of usage in the company h as…

Base: companies Light Commercial Vehicles or Passenger Cars / Excluding second-hand vehicles

‘Don’t know’ not included

2011 2012 2011 2012

2011 2012 2011 2012

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Characteristics of the market

Characteristics of the fleet

Financing

Car policy and choice criteria

Services

Safety

Telematics

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Operating leasingFinance leasingCar creditSelf purchase*

Main financing methodConsolidated results

Base: companies with corporate vehicles = 100%

*Self-purchase = outright purchase + credit (other than c ar credit)

‘Don’t know’ and ‘others’ excluded

Data have been consolidated: 3 years average for France, Germany, Italy, Portuga l, Switzerland, Poland, Belgium, Czech Republic, Sp ain, UK, Greece1 year only for The Netherlands

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Operating leasing

Finance leasing

Car credit

Self purchase*

Evolution of the main financing methodConsolidated results

Base: companies with corporate vehicles = 100%

*Self-purchase = outright purchase + credit (other than c ar credit) ‘Don’t know’ and ‘others’ excluded

Data have been consolidated: 3 years average for France, Germany, Italy, Portuga l, Switzerland, Poland, Belgium, Czech Republic, Sp ain, UK, GreeceFirst year for the Netherlands

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Operating leasing

Finance leasing

Car credit

Self purchase*

Evolution of the main financing methodConsolidated results

Base: companies with corporate vehicles = 100%

*Self-purchase = outright purchase + credit (other than c ar credit) ‘Don’t know’ and ‘others’ excluded

Data have been consolidated: 3 years average for France, Germany, Italy, Portuga l, Switzerland, Poland, Belgium, Czech Republic, Sp ain, UK, GreeceFirst year for the Netherlands

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Global fleet growth potential in the next 3 years according to main financing method

Operating leasing

Finance leasing

IncreaseDecrease Balance 2012

Car credit

Self purchase*

*Self-purchase = outright purchase + credit (other than car credit)Balance = Fleet growth will increase – Fleet growth will decreaseBase: companies with corporate vehicles = 100%

Balance 2011

+ 10%

+ 7%

+ 12%

+ 15%

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Global fleet growth potential in the next 3 years according to main financing method

Operating leasing

Finance leasing

IncreaseDecrease Balance 2012

Car credit

Self purchase*

*Self-purchase = outright purchase + credit (other than car credit)Balance = Fleet growth will increase – Fleet growth will decreaseBase: companies with corporate vehicles = 100%

Balance 2011

+ 15%

+ 14%

+ 14%

+ 12%

Very small base

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Characteristics of the market

Characteristics of the fleet

Financing

Car policy and choice criteria

Services

Safety

Telematics

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Decision-making department on car policy

Top Management

Administrative /Finance Direction

Fleet Director

Procurement

Human Resources

Other

Base: companies with corporate vehicles = 100%

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Mobility manager

% of companies with a function that covers both cor porate fleets and travel % of companies with a function that covers both cor porate fleets and travel

Base: companies with 100 employees and more, with corporate vehicles

28Base: companies with corporate vehicles = 100%

Limitation of CO 2emissions when

choosing a car

Prohibition of hand free mobile phones

Restrictions on driving home after a

company party

Incentive of awards for safe drivers

Established practices concerning the car policy

% of companies having these established practices c oncerning their Car Policy% of companies having these established practices c oncerning their Car Policy

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Already implemented

Don’t know what a mobility plan is

Considered

Mobility plan

% of companies considering mobility plan for their employees% of companies considering mobility plan for their employees

Base: companies with more than 100 employees “Not considered” not included

Total implemented + considered

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Potential of Electric Vehicles

% who identified areas where Electric Vehicles coul d be suitable% who identified areas where Electric Vehicles coul d be suitable

Base: companies with corporate vehicles = 100%

2012

2011

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Characteristics of the market

Characteristics of the fleet

Financing

Car policy and choice criteria

Services

Safety

Telematics

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% who outsource the following services% who outsource the following services

Outsourcing of services

Vehicle maintenance

Tyre replacement

24h assistance

Management of insurance

Accident management

Replacement vehicle

Fuel Management

Driver Safety training

Online reporting

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% who think these services brought the most savings …% who think these services brought the most savings …

Savings achieved through outsourcing(All responses)

Services which brought the most savings

Outsourced service

Vehicle maintenance

Tyre replacement

24h assistance

Management of insurance

Accident management

Replacement vehicle

Fuel Management

Driver Safety training

Online reporting

Base: companies with corporate vehicles = 100%

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CO2 optimization of car policy

Reporting on reliability of brands / models

CO2 reporting

Communication to drivers to decrease operational costs

Reporting for accounting and fiscal purposes

Eco driving training

Consultancy on car company policy

Grey Fleet management

Administration of pool of cars available upon reservation

% with the following services already in place% with the following services already in place

New services already in place

Base: companies with corporate vehicles = 100%

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Considered

Already implemented

% considering replacing some vehicles currently ind ividually allocated with a right-to-use pool car upon reserva tion% considering replacing some vehicles currently ind ividually allocated with a right-to-use pool car upon reserva tion

Right-to-use pool car upon reservation

Base: companies which have the administration of pool of cars available upon reservation or which are interested

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Characteristics of the market

Characteristics of the fleet

Financing

Car policy and choice criteria

Services

Safety

Telematics

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% of businesses who consider safe driving behavior on professional trips as…% of businesses who consider safe driving behavior on professional trips as…

Individual responsibility Don’t know Shared responsibility between company and driver

Responsibility between driver and company

Base: companies with corporate vehicles = 100%

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% of businesses who consider safe driving behavior on professional trips as…% of businesses who consider safe driving behavior on professional trips as…

Individual responsibility Don’t know Shared responsibility between company and driver

Responsibility between driver and company

Base: companies with corporate vehicles = 100%

2012

2011

2012

2011

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Safety driving training

% who have mandatory safety driving training% who have mandatory safety driving training

Base: companies with corporate vehicles = 100%

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Safety driving training

% who have mandatory safety driving training% who have mandatory safety driving training

Base: companies with corporate vehicles = 100%

EU BE CH CZ DE ES FR GR IT NL PL PT UK

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What kind of mandatory safety trainings in companie sWhat kind of mandatory safety trainings in companie s

In-door classes

On the road

On tracks

E-learning

On Simulators

Others

Safety driving training

Base: companies with safety training implemented

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Safety driving training

In-door classes

On the road

On tracks

E-learning

On Simulators

Others

What kind of mandatory safety trainings in companie sWhat kind of mandatory safety trainings in companie s

Base: companies with safety training implemented

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Effectiveness in companies with a training programEffectiveness in companies with a training program

Frequency of safety driving training

Annual

Bi annual

One off training session

Don’t know

Base: companies with safety training implemented

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Characteristics of the market

Characteristics of the fleet

Financing

Car policy and choice criteria

Services

Safety

Telematics

45Base: companies with corporate vehicles = 100%

Use of Telematics

Plans to implement

Implemented

% of companies using or planning to implement Telem atics in the next 3 years% of companies using or planning to implement Telem atics in the next 3 years

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Purposes for using Telematics

Base: companies using or planning to use Telematics

As a vehicle locator/tracker

Reduce fuel consumption

Monitor technical car data to reduce maintenance costs

Monitor unauthorised use

Monitor driving behaviours

Improve safety of your drivers

Primary and secondary purposes for using TelematicsPrimary and secondary purposes for using Telematics

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Open No opinion Reluctant

Acceptance of drivers concerning Geolocalisation information

Base: companies with corporate vehicles = 100%

Strongly opposed

Acceptance of drivers on the gathering of Geolocali sation information according to fleet managersAcceptance of drivers on the gathering of Geolocali sation information according to fleet managers

5%

-1%

Balance Open –

(Reluctant + Strongly opposed)

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Open No opinion Reluctant

Base: companies with corporate vehicles = 100%

Strongly opposed

Acceptance of drivers concerning driving behaviors information

Acceptance of drivers on the gathering of driving b ehaviors information according to fleet managersAcceptance of drivers on the gathering of driving b ehaviors information according to fleet managers

15%

9%

Balance Open –

(Reluctant + Strongly opposed)