Transcript
Colorado VOAD Annual Conference
• Welcome and Introductions• COVOAD Orientation and updates• Break – Networking• Activate and Integrate with COVOAD• Lunch• Recovery Lessons from recent Colorado Incidents• Break – Recovery lessons – Break• COVOAD Annual Business Meeting
Orientation and Updates
• VOADs and COADs• Now have 5 Regional VOAD/COADs• Strategic Plan• Colorado Donations and Volunteer
Management Network (CDVMN)• MOUs, Training, Organizing• National Resource Directory• 4 Cs
What is Coordination?
• De-conflicting resources & activities
• Several Issues to Address:– Resource Allocation– Information Sharing– Performance Monitoring– Monetary Issues (Donations and Compensation)– Trust & Reputation– Activity Synchronization
Coordination Strategy Matrix
Ad-HocFacilitation
Improvisation Choreography
Info
rmat
ion
Flo
w
Organizational Pre-Planning
Cen
tral
ized
High
Dec
entr
aliz
ed
Low
Orchestration
Response to RecoveryEmergency Support Functions ESF
• ESF 1• ESF 2• ESF 3 • ESF 4• ESF 5• ESF6• ESF…• ESF14
Recovery Support Functions RSF
Stabilization and Short-term Recovery
• RSF 1 Continuity of Government• RSF 2 Damage Assessment• RSF 3 Emerg. Restor. Of Lifelines• RSF 4 Debris Management• RSF 5 Public Health and Safety• RSF 6 Call and Referral Center• RSF 7 Disaster Recovery Centers• RSF 8 Public Information
Response to Recovery
ESFs• Totally Response Oriented• ESFs kind of end when the
EOC is demobilized, but not really.
• Now, each Function has a place to live, a functional time period for Mission Assignments and etc.
• The Transition to Recovery will be smoother
RSFs
Human Services• RSF 9 Mass Care• RSF 10 Behavioral Health• RSF 11 Volunteer
Coordination• RSF 12 Donations
management• RSF 13 Housing• RSF 14 Indiv. And Family
Assistance
Response to Recovery
ESFs• This section was done in
ESFs 14, etc.
RSFs
Permanent Restoration of Public Infrastructure
RSF 15 Restore Essential SvcsRSF 16 Restore Public BuildingsRSF 17 Economic RecoveryRSF 18 Finance and Admin.RSF 19 Env., Historic, Cultural
PreservationRSF 20 Hazard Mitigation
“You must be careful, you never know when you are making a
memory” Anonymous
This is what happens when you put Greg Moser, Bob Wold and Michael Bright in
the same place at the same time…
Ways,Policies
Means,Capability
Ends,Results
No plan
No plan
No plan
Red Cross Sal. Army ACSDR
More VOAD Agencies
Small,Level 1
Medium,Level 2,3
Large,Level 4
This matrix tool allows us to take a very complicated environment and situation, pull it apart and talk about each component separately.
We can look at our entire group of organizations.We can also look at each individualorganization’s ways, means, and ends.
Preparedness
Response
Recovery No plan
No plan
LDSCRWRCMennonites
More VOAD Agencies
Small,Level 1
Medium,Level 2,3
Large,Level 4
No plan
CDEM
Note the change in the up-down axis
LTRC TraininCash to
local
Lean Forwar
d
Preparedness
Response
Recovery
No plan
No plan
No plan
ARES Lutheran Methodist
More VOAD Agencies
Small,Type 4
Medium,Type 3
Large,Type 1&2
1. United Methodist Corp on Relief (UMCOR)
2. Medium Sized Event3. Recovery Phase4. Do they:
1. Have the ways (Policies)
2. Means (Capability)3. Ends (Results)
National, State or Local VOAD/COAD
Planning Example
Coordinating Distributed Improvisation:Why Large Disaster Relief Efforts Remain Inadequate
Jamison M. Day, Ph.D.Information Systems and Decision SciencesE. J. Ourso College of BusinessLouisiana State University
jamisonday@lsu.edu
Goals of Collaboration GroupsGoals of Collaboration Groups• Establish Communication, Cooperation, Coordination and Collaboration• Enhance a community’s ability to prepare, respond, recover and mitigate • Ease the suffering caused by disasters• Coordinate human services in disaster• Develop plans, train and exercise for disaster operations
• Establish Communication, Cooperation, Coordination and Collaboration• Enhance a community’s ability to prepare, respond, recover and mitigate • Ease the suffering caused by disasters• Coordinate human services in disaster• Develop plans, train and exercise for disaster operations
Three -Year Strategic Plan 2011-2013
Survey
Strengths
• Facilitates the ‘4 Cs’• Growing interest among members to
collaborate, partner, and plan• Resources and support from Colorado
Division of Emergency Management • Desire among members to explore
how we can better work together outside of a ‘big’ event
• Several active core members• NVOAD resources and support
Weaknesses
• Lack of clarity (mission, priorities…)• Limited outreach to potential partners • Limited institutional capacity• Poor regional engagement• Weak vertical VOAD alignment• Poor use of time• Apathy among members• Missed opportunity to develop lessons
learned and best practices
Strategic Themes
Execution of Strategic Plan
• Sub-Committees for each Strategic Theme
• Ensure that goals, objectives and tasks are achieved
Mission StatementColorado Voluntary Organizations Active in Disaster (COVOAD) is a network of voluntary organizations working together to encourage more efficient service delivery to people affected by disasters in the State of Colorado. COVOAD achieves this by facilitating effective cooperation, coordination, communication, and collaboration at all community levels, and by providing a platform to foster partnerships among non-profit and faith- based organizations, the private sector, and government agencies.
Break and Networking
Activate and Integrate with COVOAD
• Elizabeth DiPaolo, Facilitator• Director of Response
American Red Cross Mile High Chapter303-607-4779 office / 303-961-4732 cell / 303-722-7474 front desk andafter hoursTwitter: "redcrossdenver" / Facebook Causes: "American Red Cross, MileHigh Chapter"edipaolo@denver-redcross.org, www.ColoradoRedCross.org
The Incident Occurs
Local ResponseLocal ResponseLocal ResponseLocal ResponseVoluntary AgenciesVoluntary AgenciesVoluntary AgenciesVoluntary Agencies
County GovernmentLocal Government State Emergency Operations Center (EOC) Activated
EOC
Local Community Resources
NGO’sNGO’s•FEMA•FEMA
Response
Example of a Disaster
Fundamental Principles of the InternationalRed Cross/Red Crescent Movement
1. Humanity2. Impartiality3. Neutrality4. Independence5. Voluntary Service6. Unity7. Universality
About the Mile High Chapter• Originally Chartered in 1914• Over 1,400 volunteers• Service Area covers 13 counties in Denver Metro Area
and mountain communities as well as 6 counties in the San Luis Valley
• Regional Chapter supporting Community Chapters– Centennial Chapter-Fort Collins– Western Colorado Chapter-Grand Junction– Southwestern Colorado Chapter-Durango
What Kind of Services Do We Provide?
• Provide immediate food and shelter• Provide health & mental health support• Bulk distribution of needed items to meet the
basic human needs• Assist clients with available resources• Provide support to emergency workers• Help families make contact with loved ones
Feeding
• Feeding at shelters and in the field for workers in partnership with Salvation Army and Southern Baptists
Disaster Health Services• Health assessments by licensed nursing
staff. Assistance with obtaining needed medicine and medical supplies.
• Referrals to community resources and local partnerships.
• First aid and health education.• Health surveillance and prevention of
disease in shelters.
Disaster Mental Health Services•Mental Health support for clients and workers by licensed mental health professionals•Service provided in shelters, outreach, and other service delivery sites•Focus on resilience and psychological first aid
Client Casework• Meets with families to determine individual
needs. • Assists with immediate disaster related
emergency needs such as food, clothing, and shelter.
• Referrals to Health and Mental Health as needed.
Safe and Well Linking
• The American Red Cross is also able to facilitate family communication through its Safe and Well website, found on redcross.org.
• When inquiries involve individuals with serious pre-existing health and mental health conditions inside a disaster area, Welfare Information Teams search for the vulnerable individuals
Thank You!
The Salvation Army Emergency Disaster Services Response Structure
•Local•State•Divisional•Territorial•National
ESF #6 – Mass Care, Emergency Assistance, Housing, and Human Services
RESPONSE SEQUENCE
•Call for services comes from local agencies, County, State or Red Cross
•We do not self-deploy
•Request is evaluated and appropriate assets and personnel are deployed
•Work closely with IC and Partner Agencies
•On scene the situation is monitored and adjustments in equipment/personnel made
•Based upon each situation, additional support is available
WHO GOES? Trained, professional volunteers with oversight by TSA staff
•Trained volunteers are effective volunteers
•The Salvation Army's National Disaster Training Program includes courses developed by The Salvation Army and other training certified by partner organizations whose technical expertise is nationally recognized in a given field.
Metro Denver EDS Primary Response Area
www.ImSalvationArmyEDS.org
ASSETS•2 Primary Canteens• 1 Small Response Vehicle• 50 KW Generator Trailer• 450 Gallon Potable Water Trailer• Additional Small Assets• 2 to 4 Hour Response TimePRIMARY RESPONSES• Multi-Alarm Fires• Extended Police Operations • Extended USAR Operations • MCI• Planned Exercise Support
Metro Denver EDS Primary Response Role
• Feeding and Hydration • Short Term Rehab Needs• Long Term Large scale incidents • Emotional and Spiritual Care for First Responders • SATERN Emergency Radio Communications
First Responders
Response TimePlease allow at least 2 hours for EDS services to prepare and deploy.
Citizens• Mass Feeding• Emotional and Spiritual Care
Outside Metro Denver
Outside the Denver Metro Area EDS services may still be available. To find out more Information please contact:
Sherry MansonSherry.Manson@usw.salvationarmy.org
Bart BanksBart.Banks@usw.salvationarmy.org
Provide support for First Responder Agencies
MERV & Communication Tower•SATERN – Salvation Army Team Emergency Radio Network
Full scale operations at Windsor tornado
Mass care feeding•Mobile •Fixed feeding sites
Mobile feeding site in Windsor
Fixed feeding site at Community Center in Holly
Emotional, Spiritual Care Team•Trained•Respectful of all beliefs•Ministry of Presence…listening ears•Can deploy independent of feeding operations
Eagle County EDS team
Flood response in Georgetown
Wildland Fire Near Conifer
Search and Rescue•Food/hydration•Emotional, Spiritual Care
Established Partnerships
Civil Air Patrol helping TSA in Windsor, Colorado
Two agencies with one goal…serving our communities!
How to Activate other Agencies
• Your existing relationships are key• Activate COVOAD by (Google) telephone
number(20COLOVOAD) 202-656-8623
• Delegation of Responsibility
Colorado 2-1-1Response through Long-term RecoveryInformation & Referral
– Evacuation Routes– Shelter locations– Registry on American’s Red Cross Safe & Well
Goal: fast, correct information to the public that helps keep 9-1-1 lines for emergency communication.
Colorado 2-1-1Response through Long-term RecoveryUnmet Needs Assessments
80% of your services for recovery will come from your community (businesses, nonprofit organizations)
• Debris Removal• Muck and Gut• Food replacement / Food Stamps• Financial Assistance• Document Replacement
• Passed to EOC – essential function area• Passed to VOAD Agencies
Colorado 2-1-1Response through Long-term RecoveryRelief & Recovery Guide
Published and distributed through coordination with:
2-1-1CDEMLocal EOC – essential function
areasVOAD Agencies
Pertinent information needed by the community to return to a sense of ‘normalcy’
Colorado 2-1-1Response through Long-term Recovery
Gatekeeper for Donations & Volunteers
Serves as initial gatekeeper for donations and volunteers
Can EOC work with local non-profit to accept large donations into the community?
2-1-1 POC is measuring pulse from 2-1-1 to determine what kind of plan will be needed for donations and volunteers
2-1-1 POC opens communication with EOC regarding management of
Colorado Volunteer Center Network(CVCN)
Statewide network of volunteer centerspromoting volunteerism in our communities and
helping to manage spontaneous, unaffiliated volunteers during a disaster
If you don’t plan, they will come,And if you do plan, they will come.
Without Volunteers
With Volunteers
……. A . A Resource for
Emergency Managers and Non-Profit Agencies
A Resource for Emergency Managers…
• Assistance with management of undesignated donations and unaffiliated volunteers
• Access to newly developed tools, plans, templates and messaging on don/vol. mgt.
• Personnel support to EOC to assist with donation and volunteer mgt.
• Messaging• Ability to access/post offers• Use of CDVMN Portal (aka ‘Aidmatrix’)
Donations ProcessDonations Process
Event
Media/PublicInterest
DCTActivated
Goods/Service
Cash
Volunteer Time
CDVMN Portal
AdminAllocatesOffers
Shipping
Receiving
Distribution
Non-ProfitsAccept/Reject OffersConnect with Donors
Donors (public/private)
Affiliation Emergency Managers
Administrators act on offers.
Offer to Recipients Decline poor offers Share with other portals
U.S. States Actively Using the National Donations Management Network
As of January 2011
FEMA Territories I-X
= Signed MOU
= MOU in Process
More than 89% of the U.S. Population Is Covered
Cost to use CDVMN Portal….
Colorado Donations and Volunteer Colorado Donations and Volunteer
Management Network (CDVMN)Management Network (CDVMN)
When to Activate CDVMN? A disaster is predicted or imminent Immediately following a disaster and/or activation of an EOC First signs from the public seeking information on how to
help First signs of donations and/or volunteer offers coming
forward from the public. • Community groups self-organizing donations and volunteers• Donations being ‘dumped’ at random locations (e.g. fire stations,
nonprofits, police stations, churches, or other locations), • Volunteers spontaneously showing-up in or around the disaster site
Overwhelmed yet?Getting ready to go home?
Ramping up to Recovery
• Who gets involved?
• What are you doing then?
• What are you responsible for?
• What’s going to happen next?
Colorado Service Providers• American Red Cross• The Salvation Army• Adventist Community
Services • CO Volunteer Center
Network• Southern Baptist• Church of Nazarene• Colorado 211• CO Veterinary• Civil Air Patrol• CO Food Banks• Friends of Man
• Methodist• Lutheran• CRWRC• Church World Svc.• Presbyterian• Church of Brethren• LDS• Rotary• Citizen’s Corps• ARES, RACES, ARRL• Mennonites
Transition backTo Local
Collaboration and Coordination,The Secrets to Success
Collaboration and Coordination,The Secrets to Success
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