1the Dynamics of People and Organizations
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The Dynamics of People and Organization
Chapter 1
Understanding Organization Behavior
Organizational Behavior
The study and application of knowledge about how people – as individuals and as groups – act within organizations.
Goals of Organizational Behavior
Describe Understand Predict Control
Understanding Organization Behavior
Forces
People– Make up the internal social system of the organization
Structure– Defines the formal relationship and use of people in
organizations
Technology– Provides the resources with which people work and
affects the tasks that they perform
Environment– It is where organizations operate
Fundamental Concepts
Figure 1-1
Key forces
affecting
organizational
behavior
Understanding Organizational Behavior
Positive Characteristics of the OB Field
Theories– Offer explanations of how and why people think, feel,
and act as they do.
Research– The process of gathering and interpreting relevant
evidence that will either support a behavioral theory or help change it.
Practice– The conscious application of conceptual models and
research results in order to improve individual and organizational performance at work.
Understanding Organizational Behavior
Major Strengths of OB
Interdisciplinary nature– Integrates the behavioral sciences with other social
sciences that can contribute to the subject.
Research knowledge and conceptual frameworks– The keys to its past and future successes revolve
around the related processes of theory development, research, and managerial practice.
Acceptance of theory and research– Managers of today are more receptive to new models,
they support related research, and they hungrily experiment with new ideas.
Fundamental Concepts
Figure 1-2
The interaction of theory, research, and practice in organizational behavior
Fundamental Concepts
The Nature of People
Individual Differences Perception A Whole Person Motivated Behavior Desire for Involvement Value of the Person
The Nature of Organizations
Social Systems Mutual Interest Ethics
Fundamental Concepts
Figure 1-4
Mutual interest provides super ordinate goal for employees, the organization, and society
Fundamental Concepts
Figure 1-7
Cost benefit analysis of organizational behavior options
Limitations of Organizational Behavior
Behavior Bias People who lack system understanding may
develop this which gives people the narrow viewpoint that emphasizes satisfying employee experiences while overlooking the broader system of the organization in relation to all its publics.– Tunnel Bias
Law of Diminishing Returns Overemphasis on an organizational behavior
practice may produce negative results.
Limitations of Organizational Behavior
Unethical Manipulation of People People who lack respect for the basic dignity of
the human being could learn organizational behavior ideas and use them for selfish ends.
Ethical Leadership recognize such principles as the following:– Social Responsibility– Open Communication– Cost-benefit Analysis
Continuing Challenges
Seeking Quick Fixes
Varying Environments
Lack of a Single Definition
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