1 TeliaSonera presentation Per-Erik Brundin Director Performance management.
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TeliaSonera presentationPer-Erik BrundinDirector Performance management
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Hotet
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Lyftet
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Klivet
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Milestones looking 20 years back…..
1990
• One country
• 49.000 employees in Sweden only
• 6 million customers
• 35 GSEK turnover
• Mainly Fixed telephony
2010
• 20 countries
• 29.700 employees in 21 countries (10.000 in Sweden)
• 148 million customers
• 109 GSEK turnover– 36,666 GSEK EBITDA
• Mobile
• Broadband
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1853 -1900
Finns det någon röd tråd?
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Enitel
Bred-bands-bolaget
Teracom
Sv. Kraftnät
Banverket
Stokab
TeliaSonera
Telenor
Telitel
NetNet
RSL Com
Worldcom/UUnet
Vodaphone
TeliaSonera
Mobilix
Banestyrelsen
Powercom
KöbenhamnsBelysningssellskap
Tele2
BaneTele
Oslo Sporveier
Netcom
Enator
Statnett
NetNet
Netsource
9,5%
Nor Sea Com
Glocalnet
Ebone
LDI
IKEA/Catella Framtids-fabriken
Global Crossing
Web A/S
Image Scandinavia
Rix Telecom
Göteborgs Energi
COLT
UPC Chello
VattenfallBirka
Sydkraft
Supertel
Delta Three
Global Crossing
Utfors
Utfors
KPN/Qwest EUNet
Carrier1
Thalamus
TeleCity
Arrowhead
World Online
IP-Only
Euro909.com
FacilicomTele8
Interoute
UPC Norge
Teleglobe
CyberCity
Global One
Telenordia
VR-Group(Järnväg)France
Telecom
Cooperation
Facilicom
Utfors
KPN/Qwest EUNet
Netcom/Tele2
GTS, Global Telesystems
Pangea
Worldcom
EUNet
KPN/Qwest
Sweden Norway
Denmark Finland
Bredbands-bolaget
Europolitan
Tele1
Tele1
EUNet
KPN/Qwest
Utfors
PangeaFinnet
Datatie
Elisa
Radiolinja
Telefon-föreningar
46 st
RSL Com
Delta Three
RSL Com
Delta Three
GTS, Global Telesystems
Worldcom/UUnet
Worldcom/UUnet
Debitel
Global One
Telenordia
Telenor
ElTele
ElTele Öst
Tele Danmark
Tele Danmark
SBC Comm.
Global One
France Telecom
World Online
CooperationGlobal One
France Telecom
France Telecom
World OnlineSamarbete, delägande 14%
FacilicomTele8
Delägare
53,5%
50%50%
GTS, Global Telesystems
CyberCity
PangeaGTS, Global Telesystems
Ebone
BIP
Spray
Kinnevik
Tele2
OptimalTelecom
Comviq
Tele2
Kabelvision
NetCom
CableWireless
BTCooperation
53,5%
Sonofon
Telenor
Bell South
KunskapskontoretOrkla
Providence Equity
Carrier1
46,5%
Tele1
Tele1
Supertel
TeliaSonera
Konkurrens
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Effektivisering – Mer för mindre!
Växa i antal kunder
Högre intäkt
Investera för att Klara kundbehov
Större Produktion
menLägre intäkt
Lägre kostnad
Nu!
Växa i antal kunder!God marginal
Växa i volym!Pris press
kostnad för att klara marginalen
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Den underliggande utvecklingen
Telecom Industry
Broadband
Mobility
main frames
desk top computing
PCPC-LAN
Internet
TV, Radio Electronicpublishing and entertainment
Computer Industry
Media Industry
New Telecom
WorldTelephony
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Teknikkonvergens
Telecom Industry
Broadband
mobility
main frames
desk top computing
PCPC-LAN
Programs and applicationsPalm computersInternet
TV, media, electronicpublishing and entertainment
Computer Industry
Media Industry
The Interconnected
WorldIP
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Marknadskonvergens
Telecom Industry
Broadband
mobility
main frames
desk top computing
PCPC-LAN
Programs and applicationsPalm computersInternet
TV, media, electronicpublishing and entertainment
Computer Industry
Media Industry
The Interconnected
World
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Kunderna gillar att vara mobila….
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Televerket(SV)
Televerket(No)
Televerket (DK)
Televerket (Fi)
Växlar & Nät
Telefoner
Bygga nät och infra
Underhålla
Sälja & Distribuera
1990
RENODILINGRENODILING
Gör allt i hela
kedjan med egen personal
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RENODILINGRENODILING
Nätkompo-nenter
Utbyggnad
Underhåll
Applikationer
Sales & Distribution
Ericsson Motorola Nokia
Nokia Ericsson Flex-tronics
Etc.
Ericsson Etc Etc
TeliaSonera Partners Partners
Egen försäljning och distribution Partners
Huawei
Telefoner mm Nokia Samsung Motorola Apple Etc.SonyEricsson
Eltel Etc
Nokia
Produkt/ paketering/ Marketing
TeliaSoneraIntegrera och väx ”cross border” i valda delar!
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Telecom har gått från att vara Lokalt och nationellt till att vara globalt
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“Only five years away, when telephony will be a free service…”
The Economist September 2005
The rumor of our death is greatly exaggerated
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Access anywhere, anytime
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30
40
50
2002 2007 2012
Sources: Cisco, 2008
Global IP traffic… will nearly double every two years
(2007-2012)
Exa
byte
s /
mo
nth
5 exabyteper month
7 exabyteper month
44 exabyteper month
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Televerket på 80- talet
Board
DirectorGeneral
Secretarial Office
Corporate Planning Staff
Internal Audit
Ellemtel (50%)Utvecklings AB
Teleinvest AB
NOTELSAT,NordiskaTelesatellit AB
— Swedish Telecom International AB
— Swedish Telecom Contracting AB
— Telefinans AB
— Tele Larm AB
— Teleindustrier AB
— SOS Alarmering AB (50%)
— Nerion A/S
— Telelogic AB
— Teleannons AB
Administrative Department
Financial Department
Basic Technology and Testing Department
EDP Department
Manage Services Dept
Marketing Dept
Network Dept
Equipment Dept
20 Telecommunication Areas
TE
LI
Rad
io S
ervi
ces
Televerket holds 100% of the share capital unless otherwise indicated
Country-wide Profit Centres
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Idag heter teleområdena…….
• Sverige, Norge, Danmark, Finland, Kazakstan, Moldavien. Nepal, Georgien etc
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Hur ser det då ut idag?
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Highest Employee Commitment Score
40
45
50
55
60
65
70
75
2004 2005 2006 2007 2008 2009
Employee Commitment Score Incl. Eurasia
Index Employee Commitment Score
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Our focus areas
• World class service company
• Quality in networks
• Cost efficiency
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Our footprint
• Almost 460 million population
• Total number of subscriptions ~ 148 million – of which ~49 million in the majority-owned operations– of which ~99 in the associated companies
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TeliaSonera Group Organization
President & CEOLars Nyberg
MobilityServices
Håkan Dahlström
Legal AffairsJan Henrik Ahrnell
CommunicationsCecilia Edström
CFOPer-Arne Blomquist
HRKarin Eliasson
BroadbandServices
Anders Gylder
Sales division Business Services
Sverker Hannervall
Eurasia
Tero Kivisaari
Group ITÅke Södermark
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Markets and brands
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TeliaSonera – organizational structure
Broadband servicesFixed telephony
TeliaSonera International Carrier
BroadbandServices
Mobile communication businesses in
Nordic, Baltic and Spain
MobilityServices
TeliaSonera
Mobile communication
businesses in high growth emerging
markets
Eurasia
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Mobility Services - Nordic and Baltic leadership
Country Market position*
Brand Subscriptionsmobile
Sweden 1 Telia, Halebop 5,666,000
Finland 2 Sonera, TeleFinland 2,874,000
Norway 2 NetCom, Chess 1,658,000
Denmark 3 Telia, Call me, dlg 1,460,000
Estonia 1 EMT, Diil 766,000
Latvia 1 LMT, OKarte, Amigo 1,042,000
Lithuania 1 Omnitel, Ezys 1,991,000
Spain 4 Yoigo 1,506,000
* TeliaSonera estimates Subscriptions, December 31, 2009
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Broadband Services - Nordic and Baltic leadershipCountry Market
position*Brand Subscriptions
Sweden 1 Telia Broadband 1,125,000Fixed 3,604,000VOIP 158,000IPTV 396,000
Finland 2 Broadband 458,000Fixed 324,000VOIP 1,000Cable TV 175,000IPTV 1,000
Norway 25
NextGenTel Broadband 223,000VOIP 48,000IPTV 5,000
Denmark 2 Telia Broadband 47,000Fixed 205,000VOIP 9,000IPTV 5,000
Estonia 1 Elion Broadband 182,000Fixed 357,000VOIP 8,000Cable TV 3,000IPTV 110,000
Lithuania 1 TEO Broadband 313,000Fixed 722,000VOIP 4,000IPTV 103,000
Latvia(49%)
1 Lattelecom Broadband 194,000Fixed 560,000VOIP 5,000IPTV 39,000
* TeliaSonera estimates Subscriptions, December 31, 2009
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Eurasia – a long term commitment
Country Market position*
Brand SubscriptionsMobile
Azerbaijan 1 Azercell 3,847,000
Georgia 1 Geocell 1,892,000
Kazakhstan 1 K’cell 7,165,000
Moldova 2 Moldcell 660,000
Tajikistan 1 Indigo, Somoncom 1,523,000
Uzbekistan 2 UCell 5,074,000
Nepal 2 Mero Mobile 2,202,000
Cambodia 4 Star-Cell 195,000
Russia (43.8%)
3 MegaFon 50,542,000
Turkey**(37.3%)
1 Turkcell 36,000,000
Ukraine** 3 Life 11,800,000
Belarus** 3 Life 800,000
** Subscriptions , September 30, 2009. Turkcell owns 54.2% in Ukraine and 80% in Belarus* TeliaSonera estimatesSubscriptions, December 31, 2009
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TeliaSonera International Carrier
• Global presence
• More than than 43,000 km of fiber network, owned and operated
• The network reaches more than 100 points of presence in 35 countries across Europe, North America and Asia
• The network is proactively monitored 24/7/365 from Network Operation Centers
• The only European Tier 1 carrier in the world
• More than 85 percent of all European ISPs connect directly to our IP backbone.
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IP backbone – Global
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Back up
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Q4 2009 in brief
• Net sales SEK 27,410 million (28,096)
– Decrease -2.4%– Local organic -0.5%
– FX effect -2.2%
– Acquisitions 0.3%
• EBITDA* SEK 9,039 million (8,272)– Increase +9.3%
– EBITDA margin* 33.0% (29.4)
• EPS SEK 1.09 (1.26)
• Free Cash Flow SEK 4,660 million (4,918)
* Excluding non-recurring items
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Operational highlights during 2009
Strong revenue growthin Mobility Sweden**
Successfully defendingmargins in the Baltics***
25%
30%
35%
40%
45%
50%
Q4 08 Q1 09 Q2 09 Q3 09 Q4 09
Lithuania Latvia Estonia
Significantly improved cashflow* in Broadband Services
0
2 000
4 000
6 000
8 000
10 000
2008 2009
SEK million
* Cash flow, measured as EBITDA, excluding non-recurring items, minus CAPEX** Net sales in Sweden rose 5.8 percent and EBITDA margin, excluding non-recurring items, improved to 38.8 percent (37.1) *** EBITDA margin, excluding non-recurring items, in Mobility Services
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An eventful year in Eurasia
• Improved profitability from already high levels
• Successfully defended or improved our market positions
• Network build-out in Nepal and Uzbekistan
• Agreement with Altimo for Turkcell and MegaFon
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Full year 2009 – in line with the outlook
* In local currencies and excluding acquisitions** Excluding non-recurring items
Outlook 2009 Actual 2009
Net sales*In line with or slightly below the level of 2008
-0.3%
Addressable cost base*Below the SEK 33.8 billion in 2008
-6.8%
EBITDA margin** Exceed the margin level of 2008 (31.8%)
33.6%
CAPEX-to-sales ratio In the range 13-14% (15.2%)
12.8%
Number of employees Somewhat below 30,00029,734 vs. 32,171
year-end 2008
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Business area – Mobility Services
• Cost savings improved profitability in Mobility Services in Q4 09
• Revenue growth continued in Swedish Mobile, +6.4 percent y/y in Q4 09
• Situation in the Baltic countries still challenging
* Excluding non-recurring items
0
2 500
5 000
7 500
10 000
12 500
15 000
Q4 08 Q4 09
SE
K m
illio
n
26%
28%
30%
32%
34%
Net sales, reported currency
EBITDA margin*
Net sales and EBITDA margin*
-2.4% LC
0
10 000
20 000
30 000
40 000
50 000
60 000
2008 2009
SE
K m
illio
n
24%
26%
28%
30%
32%
Net sales, reported currency
EBITDA margin*
Net sales and EBITDA margin*
-1.6% LC
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Business area – Broadband Services
• Cash flow almost tripled in Broadband Services in Q4 09
• Net sales in Sweden and Finland impacted by lower internal sales
• Significant improvement in EBITDA margin to 30.1 percent (23.0) in Q4 09
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2 500
5 000
7 500
10 000
12 500
Q4 08 Q4 09
SE
K m
illio
n
20%
22%
24%
26%
28%
30%
32%
34%
Net sales, reported currency
EBITDA margin*
Net sales and EBITDA margin*
-3.2% LC
* Excluding non-recurring items
0
10 000
20 000
30 000
40 000
50 000
2008 2009
SE
K m
illio
n
24%
26%
28%
30%
32%
34%
36%
Net sales, reported currency
EBITDA margin*
Net sales and EBITDA margin*
-3.1% LC
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Business area – Eurasia
0
1 000
2 000
3 000
4 000
5 000
Q4 08 Q4 09
SE
K m
illio
n
46%
48%
50%
52%
54%
Net sales, reported currency
EBITDA margin*
Net sales and EBITDA margin*
+7.3% LC
* Excluding non-recurring items
• Organic growth improved sequentially and profitability was maintained
• Kazakhstan improved in Q4 09, strong subscriber intake on new price plans
• Reported net sales significantly impacted by currency movements
0
5 000
10 000
15 000
20 000
2008 2009
SE
K m
illio
n
46%
48%
50%
52%
54%
Net sales, reported currency
EBITDA margin*
Net sales and EBITDA margin*
+5.0% LC
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CAPEX
• Full year CAPEX-to-sales at 12.8 percent (15.2)
• Changed approval routines for CAPEX during 2009
0,0
4,0
8,0
12,0
16,0
2006 2007 2008 2009
SEK billion
0%
4%
8%
12%
16%
20%
CAPEX CAPEX-to-sales ratio
28%
34%
32%
6%
Mobility Broadband Eurasia Other
CAPEX 2009
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Solid financial position
0
10 000
20 000
30 000
40 000
50 000
60 000
Q1 08 Q2 08 Q3 08 Q4 08 Q1 09 Q2 09 Q3 09 Q4 090,0
0,5
1,0
1,5
2,0
Net debt Net debt to EBITDA* rolling 4 quarters
SEK million
* Excluding non-recurring items
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Proposed dividend and capital structure
• Revised dividend policy
– The ordinary dividend shall be at least 50 percent (40) of Net income*
• Proposed ordinary dividend SEK 2.25 per share (1.80)
– Corresponding to 54 percent (43) of Net income*
– Increase of 25 percent compared to 2008
• Proposal for authorization
– Repurchase a maximum of 10 percent of outstanding shares
– Annual General Meeting will be held on April 7, 2010
* Net income attributable to owners of the parent company
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Shareholder structure year-end, 2009
Shareholder Holding
Swedish State 37.3%
Finnish State 13.7%
Swedbank Robur Funds 3.5%
Alecta 2.5%
SEB Funds 1.6%
AMF Insurance & Funds 1.6%
Cevian Capital LP 1.6%
Nordea Funds 1.4%
Skandia Life insurance 1.3%
SHB Funds 1.1%
AFA Insurance 1.1%
Fourth Swedish National Pension Fund 1.0%
First Swedish National Pension Fund 1.0%
Second Swedish National Pension Fund 0.6%
Third Swedish National Pension Fund 0.5%
Other shareholders 30.2%
635,799 shareholders
Sweden 66.5%
Finland 19.7%
Great Britain 4.3%
USA 3.8%
Luxemburg 1.8%
Norway 0.9%
France 0.5
Other countries 2.5%
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Strong financial key ratios
Dec 31, 2009 Dec 31, 2008
Return on equity* 15.2% 17.2%
Return on capital employed* 15.5% 17.3%
Equity/assets ratio 49.1% 50.5%
Net debt/equity ratio 34.9% 36.5%
* Rolling 12 months
One of the best rated Telecom Operators in Europe
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TeliaSonera AB credit ratings (A3/A-)
• January 8, 2003, lowered long-term debt rating to A2
• November 1, 2006, outlook changed to Negative
• October 30, 2007, lowered long- and short-term debt rating to A3 and P-2 respectively
• February 12, 2009, debt ratings confirmed
• Outlook: Stable
• February 5, 2003, lowered long-term debt rating to A
• October 28, 2005, lowered long-term debt rating to A- and short-term debt rating to A-2
• November 13, 2009, debt ratings confirmed
• Outlook: Stable
Moody’s (A3/P-2) Standard & Poor’s (A-/A-2)
0
1
2
3
4
5
Q1/ 02 Q4/ 02 Q1/ 03 Q4/ 03 Q4/ 04 Q1/ 05 Q4/ 05 Q4/ 06 Q4-07 Q4-08 Q4-09
AAAA-A+AA-
TeliaSonera AB long-term ratings migration history 2002-to-today
One of the best rated Telecom Operators in Europe
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Changing competitive dynamics
Applications
WebBrowser & search engine
Content distribution
Hardware
Access Telcos
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IPIP– 3G up to 14.4 Mbit/s
From 1G to 4G in less than 30 years
Voice
WAP
Data
AnalogueAnalogue– NMT
DigitalDigital– GSM/GPRS from 9.6 kbps
4G4G100Mbit/s
Mobile accessMobile access
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What drives the change?
61Det var bättre förr! - Ju förr desto bättre!
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Se upp med ”hästhållare”
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Lexus 89.0 (US)
Amazon 86.0 (US)
Google 86.0 (US)
Disney 84.0 (US)
Apple 84.0 (US)
UPS 83.0 (US)
Tesco Mobile 82.0 (UK)
Toyota 80.6 (SE)
General Electric 80.0 (US)
EPSI Excellent EPSI Average
World Class Customer Service
Southwest Airl. 79.0 (US)
Ritz-Carlton 78.9 (SG)
Turkish Airlines 78.0 (TR)
Starbucks 77.0 (US)
BestBuy 74.0 (US)
Audi 72.9 (SE)
ICA 72.3 (SE)
Schenker 70.9 (SE)
Nordea 70.9 (SE)
Samsung 70.0 (US)
McDonalds 70.0 (US)
TeliaSonera 67.6 (SE)
Folksam 67.4 (SE)
LG 67.0 (SE)
H&M 66.0 (SE)
EPSI High
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För 80 - talet
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