1 Technologies, usages and new business model Mr. El Hadj Gley, CEO & Chairman - La Poste Tunisienne Montpellier ( France) 22 Novembre 2005.
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Technologies, usages and new business modelTechnologies, usages and new business model
Mr. El Hadj Gley, CEO & Chairman - La Poste Tunisienne
Montpellier ( France) 22 Novembre 2005
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I. Tunisian Post : Who are we ?I. Tunisian Post : Who are we ?
New services based on ICTs :
1999 : 1%
2006 : 20%
New services in term of turnover
2003 : 15%
Financial Services
45%
Mail and logistic services
55%
We make the most profitable use of ICTs by Public-Private Partnership opportunities
Works in Tunisi@ : an emergent country with favorable Business and ICT environment TUNISIA
Public business operator : commercial statue since 1999
3 monthsA new
integrated service
each
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II. Developing e-Business activities,II. Developing e-Business activities,… … The puzzle of The puzzle of 5 Cs5 Cs (Challenge)(Challenge)
CC11
CC22
CC33
CC44
CC55
Connectivity Connectivity
Capacities Capacities Content Content Capital Capital
Cooperation Cooperation
Internet, PCs, new channels for companies
Capacity building, ICT environment, legal framework, e-logistics
Advanced applications in business process,Content management systems, online services, e-learning & training
Finance resources for ICT infrastructure, Software applications, ICT Capacity building
South-South partnership opportunities, Triangular cooperation
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III. III. FavorableFavorable ICT environment and legal framework ICT environment and legal framework
to promote competition, economic efficiency, private sectorto promote competition, economic efficiency, private sector
e-Commerce, e-Business; enabling legal framework - 2000 : Electronic Business & interchange Act, law n° 2000-83 - 2000 : Creation of National Certification Authority - 2004 : Computer Security Act, law n° 2004-5
Personnal Data Protection- 2002 : Amendment of the Constitution , - 2004 : Law on privacy protection,
legal recognition of the digital signature and electronic documents - 2000 : law 2000-57
Techno parks- 2001 : Law on Techno parks- Techno park El Ghazala (40 IT companies, 1600 Engineers)
- Under building : 10 new Techno parks
Cyber parks : 8 Cyberparks for teleworking - Kef, Gafsa, Kasserine, Monastir, Siliana. (100% used) - Kairouan, Bizerte et Hammam Sousse under construction - One cyberpark for each territory department
ICT contribution in GDP : 8% in 2009
8%
4,7%
2004 2009
Tunisia example
Telecom reform : - 2001 : new Act, law n°2001-1 - Creation of National Telecommunication Regulation Authority
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IV. Using ICTs to improve services for all IV. Using ICTs to improve services for all : the case of : the case of
Tunisian Post Tunisian Post
- Why ?• Increase revenue
• Increase the Productivity of the economy
• Modernization of postal services :
• Reducing of costs : 10 % to 30 %
- An ambitious strategy based on ICTs :
On-line Services e-Shops / e-Counter /
Secure e-mail
e-Logistics Track & Trace
DHL, FedEx, DPD,… partnerships
e-Learning
e-Management
e-Finance
e-Payment
Postale-BusinessStrategy
Hours/Days sec/minutes
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IFS Eurogiro Western Union
Swift
2004 results - operations : 513 000 - amount : 347 Millions $
Mandat minute
Student grant
2004 results - operations : 1 021 000- amount : 223
Millions $
an electronic payment platform to serve social security pensions
2004 results- operations : 3,3 Million - amount : 700 M$
Electronic solution for money transfer from abroad
e-Pensions
Internet Banking : CCPNet for SMEswww.ccpnet.poste.tnwww.ccpnet.poste.tn
9 first months 2005 : 306 million USD of on-line transfers
Account balance, on-line transfer
2005 results
+ 25%
2005 results
+ 67%
85% of Money orders are payed in 24 hours
E-Counter : an electronic front-office with integrated computer applications• Savings
• Bank accounts• Money orders• Bill payments• Registered letters• Stamps• Secured electronic mail boxes• Prepaid cards,…
150 000 Electronic operations per day
1. e-Finance & e-Payment services via Postal E-Counter
2005 results
+ 20 %
Domestic Electronic money order
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2. e-Commerce & e-Governement : Postal On-line services via
Internete-Payment solutions : e-Dinar as an Electronic Purse
e-Dinar Cyber-transactions
Doubling each year
A multipurpose payment mode for :
Internet purchasing goods and services ATM money withdrawal Point Of Sale payment (POS)
Prepaid virtual card, anonymous and accessible to both holder or not of a banking or postal current account
on-line payment means (credit and bank card) not commonly used B2C and G2C e-Business requires mass payment tools e-Business needs a multi-purpose payment mode
e-DINAR : What is it ?
Internet: Refill card, Internet Banking ATM : VISA Card, Postal or Bank Card
Refill means :
e-DINAR : Whom does it serve ?
Contributed to creating an e-business culture Contributed to promoting e-business Operating systems
because
280015000 18000
50000
100000
2001 2002 2003 2004 2005
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Electronic Bill payment and presentment solution via Internet• Potential Market• Viewing and paying bills via Internet : telephone, water, electricity, ADSL...• Start up : 2003• 30% of invoices payed at the post offices
On-line sale of tickets Entry tickets to football stadium Entry tickets for the World championship of Handball « Tunis 2005 »
e-Commerce facilities : 200 e-Merchants connected to the postal payment
platform
Distance Registration @@ universities without moving Using postal electronic purse e-Dinar Distance Services offered : (300 000 students)
Distance registration, Transportation distance subscription, Booking in university cities
2005 : 30 000 registered students 2006 : all students
e-Tax returns (Teledeclaration) : « e-Tasrih »
2005 ( 8 first months) : 600 million USD payed on-line by companies
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Hybrid Mail platform receiving, processing, printing electronic data (bills, …)
and delivering by physical or electronic mail.• Start up: 2004• Automated processing of 12 million letters in 2005• Main customers : Post, 3 Banks, Electricity, Phone,Social Security,…
Tunisian PostTunisian PostCompaniesCompanies
Web telegram : - secures web platform for B to C mail and C to C,
- Track and Trace of mail• Startup : 2004 • 10 leading bank companies and several finance and administrative enterprises have subscribed to this service. • 1.000.000 telegrams in 2005
Managing and following up express couriers & parcels Customers : Companies, enterprises, factories, … Advantages for firms
• Business Rapid Poste & Tracking solutions using IPS Solution
Combine physical and electronic business process Managing & following up express & parcels On-line pick up booking Managing the address book of recipients Security : authentication with digital certificate, bar code labels Electronic Manifeste for outbound shipment
Achievements 3200 affiliated companies
3. Electronic Postal Services - Mail, parcels & Logistics -
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4. e-Learning & CRM
Tunisian Post Virtual School :
TRAINPOST (International Distance Learning) :
hosted by Tunisian e-Learning Platform
30 countries connected
60 courses 14% of employees registred Levels : - Bac Bac + 2
- Bac + 2 Bac + 4- Bac + 4 Bac + 6
CRM : Call Center• Services : Push and Pull
1/ Information2/ Customers support3/ Track and Trace for Express Mail4/ Telemarketing
75000120000
200000
300000
2002 2003 2004 2005
18281828
• Activity : 300 000 phone calls in 2005
e-Learning
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VV- - Lessons to learn for the future Lessons to learn for the future : a tough job but promising : a tough job but promising future future
Cooperation and Partnership
UPU Cooperatrion in ICTs through Regional Deployment of Postal Technology Center in Tunis
e-Solutions accelerates postal revenue growth :
An average income postal growth (1999-2004 : 11%)
(Pulled by using ICTs in business process + combine physical and electronic channels)
111
96,5
85,877,7
68,7
1999 2000 2001 2002 2003 2004
Average Income+11%
123
5%
11%
14%
1998 2001 2004
Staff Supervision ratio : 14% (tripled in 5 years)
Electronic Postal Services requires Public-Private Partnership
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VI. World Summit on the Information Society VI. World Summit on the Information Society Tunis 2005Tunis 2005
1. Participants : more than 23 000 participants Governments Private Sector Civil Society
WSIS Tunis 2005 : an important event to improve ICT4all
– More than 300 exhibitors
11 000 in Geneva
3. Parallel events- 308 Parallel events organized
2. ICT4all exhibition
Tunisia hosted the second phase of the WSIS : 16-18 November 2005.
Historical opportunity for bridging the digital divide between countries
Advanced applications in business process,Content management systems, online
services, e-learning & training…
Bridging the digital divide – Connecting the World
FROM :FROM : ICT penetration and Internet connectivity (fixed phone, mobile phone, Internet,…)
TOTO : Access to advanced e-applications, e-Content
Digital Divide
• Appr. 800 000 villages around the world without any kind of connection• U.N. Goal : connecting communities worldwide by 2015
?
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4. Results of the Summit :
• Adoption of Tunis Commitment
- Implementation of the digital solidarity agenda - promoting the inclusion of all peoples in the Information Society
• Creation of a Voluntary Digital Solidarity Fund
• Creation of an Internet Governance Forum IGF
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• Implementation and follow-up of Tunis Agenda for the Information Society
- C1. The role of public governance authorities and all stakeholders in the promotion of ICTs for development
- C2. Information and communication infrastructure
- C3. Access to information and knowledge
- C4. Capacity building
- C5. Building confidence and security in the use of ICTs
- C6. Enabling environment
- C7. ICT Applications E-government, E-business, E-learning, E-health, E-employment E-environment, E-agriculture, E-science
- C8. Cultural diversity and identity, linguistic diversity and local content
- C9. Media
- C10. Ethical dimensions of the Information Society
- C11. International and regional cooperation
CC77 Content Content
CC1111 Cooperation Cooperation
CC44 Capacities Capacities
CC22 Connectivity Connectivity
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Mr. El Haj Gley Mr. El Haj Gley dg@poste.tnCEO & Chairman of la Poste Tunisienne
Thank YouThank You
www.e-fleurs.poste.tnwww.e-fleurs.poste.tn www.souk-artisanes.org.tnwww.souk-artisanes.org.tn
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