Is your business starting to feel more like an IT service provider than anything else? Have the needs of your people, business, and customers taken a back seat to huge tech…
A collaboration between Srini Rao and David Crandall - Every year on his birthday Srini shares one lesson for each year he's been alive. This year he asked if I'd…
If you’ve ever had an issue with a co-worker, boss, or client, then I can tell you with 100% certainty your interaction styles had something to do with it. More importantly,…
What can you do to help your resume stand out from crowd? Writing a resume can be frustrating - but it doesn't have to be! Resume Zen is your guide to writing clear,…
Presented at Big Design Conference in Oct. 2013. Can we finally let go of the Designer/Wizard Myth? Not that it wasn’t an enchanting tale: The socially awkward genius all…
This is the in-depth presentation I did at Interaction 13 in Toronto. It gives first an approach grounded in the theory of complexity and then expands on the two fundamentals…