Slides from my 'Best practice for UX deliverables' workshop that I ran for Eventhandler in London on the 22nd of October. http://www.eventhandler.co.uk/events/uxnightclass-uxdeliverables…

A CRM strategy must look holistically at all the business processes and systems that deal with customers, including marketing, sales, ordering, customer care, technical support,…

Driving more valuable customer journeys with emotion mapping Written by Chris Mears – User Experience Designer [email protected] Cimex Media Ltd 53-55 Scrutton Street…

1. GOV.UK Putting user needs at the heart of content design Padma GillenGDS 2. 1. The story of GOV.UK 2.What’s a ‘user need’ and where do I get one? 3. User needs and…

1. Lost in translation © CreunaOr what happened with customer care online? 2. Arne Hjeltnes CEO [email protected] Twitter.com/arnehjeltnes instagram.com/arnehjeltnes facebook.com/hjeltnes©…

1. Policy prototyping (Not just dysons and post its)[email protected] [email protected] 2. Part of a process…Adapted from the Open Book of Social Innovation,…

1. The faster, smarter and reliable lean startup QA By: Jesal Mistry ThoughtWorksSandeep Mankar ThoughtWorks 2. QAs on a lean startup team 3. to talk about 4. practices followed…

1. A case for digital innovation further 2. Introduction 3 Sections by 3 Speakers 3 experts Interactive 3. • Choose your platform wisely • Evidence is your best friend…

1. user experience agency 2. Hello!Hammad KhanFounder & Principal UX [email protected] 1511 330 3. ArchitectUser Experience Design – what can we learn…

1. The importance of branding Paul Breckell and Emma Harrison 2. Who are we?We’re the charity working for a world wherehearing loss doesnt limit or label people,where tinnitus…