In today's world of exponential change, innovative companies must have a Culture of Inquiry. Here's a checklist to see whether your company has this questioning…

This is the second part of my fourth lecture at HITLab, Canterbury University, Christchurch, New Zealand about user research. I am presenting the three levels of understanding…

Presentation to EDUCAUSE's NGLC summer of learning series.

Learn about User Experience (UX) principles to enhance your visitors interest and delight on your site. User Experience is about empathy for your audience, because the usability…

Root Cause Analysis Motivation, Process, Tools, and Perspectives Summary Root Cause Analysis (RCA) is a structured investigative process that aims to identify the true cause…

Titration curves Of amino acids and weak acids(acetic acid) Titration • Titration curves are produced by monitoring the pH of given volume of a sample solution after successive…

Presentation to the Future Business Leaders of America at their Washington State Convention, April 10, 2009.