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Technology Proactive Contact Beta Results & Outbound Contact Express

Slide 1 Proactive Contact 5.1 Beta Results Avaya Outbound Contact Express Joe Suggs Avaya Global Market Introduction © 2012 Avaya Inc. All rights reserved. â¹#⺠©…

Technology Escuchando la voz del cliente con Speech Analytics

Escuchando la Voz del Cliente con Speech Analytics Armando Palacios Director de Operaciones Sistemas MER Customer Experience Congreso 2013 2 Fundada en 1994, Sistemas MER…

Documents Media Kit 2013

MEDIA KIT 2013 www.1to1media.com 1to1 Media is a division of One Customer Experience Why 1to1 Now? Cicero...................................................4 The Smart Desktop…

Business Speech Analytics: Key to Unlocking Voice of the Customer for Business Transformation Across the...

1. Introduction: an enterprise vision for monitoring and improving the customer experience Coming to grips with big data is one of the greatest challenges for organizations…

Business 60 ideas in 60 minutes - Speech Analytics

1. 60 Ideas in 60 Minutes – Speech Analytics Moderator: Vicki Herrell Executive DirectorQuality Assurance & Training Connection (QATC) www.qatc.org 2. Panelists…

Business Hyperquality India Pvt Ltd-Professional services offerings

1. Professional Services Overview Gaurav Rai Director, Professional Services © 2011, HyperQuality Inc.Apr 2011 Confidential0 2. About Professional Services About Professional…

Business The Future of Call Centers

1. Call Centers Of The Future 2. First Off… What’s a Call Center? 3. A Call Center is It’s an office set up to handle phone calls particularly that of taking purchase…

Technology Text and Beyond

1. Text and BeyondSeth Grimes@sethgrimes#TAS12 2. A slide from the past… 3. Vox Populi 4. Milestones [and goal(s)?] (circa 2011)Language+ understanding.• Text, speech,…

Technology Welcome - 2011 Text Analytics Summit

1. Text Analytics: The Industry At A GlanceWhere We Are, Where We’re Going, and Your Text Mining InvestmentSeth Grimes@sethgrimes#TAS11 2. Where we areKen Jennings, IBM…

Documents Big Data Analytics Insights Conference- Satnam

1. Trends in Mobile Data AnalyticsSatnam Singh, PhDSenior Chief Engineer,Samsung India Software Operations, Bangalore[Thanks – Ravindra Guntur, Jithendra Vepa, Balvinder…