Escuchando la Voz del Cliente con Speech Analytics Armando Palacios Director de Operaciones Sistemas MER Customer Experience Congreso 2013 2 Fundada en 1994, Sistemas MER…
MEDIA KIT 2013 www.1to1media.com 1to1 Media is a division of One Customer Experience Why 1to1 Now? Cicero...................................................4 The Smart Desktop…
1. Introduction: an enterprise vision for monitoring and improving the customer experience Coming to grips with big data is one of the greatest challenges for organizations…
1. Call Centers Of The Future 2. First Off… What’s a Call Center? 3. A Call Center is It’s an office set up to handle phone calls particularly that of taking purchase…
1. Text and BeyondSeth Grimes@sethgrimes#TAS12 2. A slide from the past… 3. Vox Populi 4. Milestones [and goal(s)?] (circa 2011)Language+ understanding.• Text, speech,…
1. Text Analytics: The Industry At A GlanceWhere We Are, Where We’re Going, and Your Text Mining InvestmentSeth Grimes@sethgrimes#TAS11 2. Where we areKen Jennings, IBM…
1. Trends in Mobile Data AnalyticsSatnam Singh, PhDSenior Chief Engineer,Samsung India Software Operations, Bangalore[Thanks – Ravindra Guntur, Jithendra Vepa, Balvinder…