T H E N E X T M E D I A . C O 2 Defining Social Business Strategy & Planning CHAPTER TWO By Michael Brito T H E N E X T M E D I A . C O THE BOOK IN A NUTSHELL … Team…

1 ROSI: Return on Social Investment 1 Table of contents The Necessity of Social Investment 2 Future Shock 3 The Advertising Anachronism 4 The Limitations of Social Media…

CRM: Your Business-Your Employees-Your Customers â Together at Last! Personify Education 08 Brent Leary, CRM Essentials LLC Social CRM: Not Your Fatherâs Customer Relationship…

Social media has enabled behaviour that has resulted in an overwhelming volume of data -- so abundant in its velocity bringing with it insights that were never thought possible…

Lotusphere 2012 AD105 Use IBM Lotus® Domino® and XPages for Your Social Business Niklas Heidloff, Herbert Wagger

This event (April 18-19, 2013) will bring together some of the leading B2B and B2C minds in business, digital, social and technology to discuss what’s happening today in…

To understand success with Social CRM, we should look at the broader context of CRM itself. This presentation was given at the CRM Evolution 2010 conference in New York,…

Social CRM as a tool to enhance consumer experience is a must for luxury hotels. In this presentation we picked up Taj hotels as an example from India and looked at the possibilities.…

Buzzient Webinar with Adam Metz; "The Enterprise Social Customer"

Neighborhood America\'s Social CRM solution overview presented at Customer Relationship Management Association, Atlanta Chapter\'s breakfast meeting on "Social…